Photo by Linda Doane

Welcome Our host team includes the Kentucky Office of Vocational Rehabilitation,

Kentucky Office for the Blind, Indiana Bureau of Rehabilitation Services,

University of KY Rehabilitation Counseling Program, TACE Regions 4 and 5, The

Summit Group: Performance Management in Vocational Rehabilitation, and The

Rehabilitation Program Evaluation Network (RPEN).

Summit Highlights: Our goal at this year’s Summit is to improve program performance by

sharing best practices and examples of program evaluation and performance

improvement approaches from the Vocational Rehabilitation service delivery

system.

All PowerPoints, handouts, or summaries can be

obtained at vocational-rehab.com

Overall Conference Survey: Please use one of these links/codes to take our survey.

http://bit.ly/7Summit

Monday, September 8, 2014

Morning Keynote Presentations:

The Future of VR; Where Do We Go From Here?

Janet LaBreck, Commissioner, Rehabilitation Services

Administration

In August of 2013, the United States Senate confirmed Commissioner

LaBreck as the Commissioner of Rehabilitation Services Administration

(RSA) within the United States Department of Education. In 2007, after

more than 20 years as an advocate for the blind community, LaBreck was

appointed Commissioner of the Massachusetts Commission for the Blind

by Governor Deval Patrick. As an ambassador for more than 30,000 legally

blind residents, LaBreck has organized campaigns that have effectively increased employment

opportunities for the blind. There is no better testament to her profound influence than the

Commission’s award-winning internship program which is being replicated throughout the

country. Commissioner LaBreck has an Honorary Doctorate of Humane Letters from the New

England College of Optometry, a Masters of Education degree from Springfield College and

Bachelor of Arts in Human Services from the University of Massachusetts, Boston.

From the Director’s Chair: A Perspective on Program Evaluation and its Impact on

Policy Development, Staff Development, Employment and Return on Investment

David Beach, Ph.D., CRC, CPM, Executive Director of the

Kentucky Office of Vocational Rehabilitation.

Prior to serving in this role, he was an Administrator in the Program

Planning and Development Branch of the Kentucky Office of Vocational

Rehabilitation, as well as the former Director for Residential Services, Job

Placement and Research at the Carl D. Perkins Vocational Training Center in

Thelma, KY. Dr. Beach also serves as Adjunct Faculty in the Graduate

Program in Rehabilitation Counseling at the University of Kentucky,

instructing in both the on-campus and distance learning programs. He is the

current Past President of the National Rehabilitation Association, and

serves as the Chair of the Human Resource Development Committee of the

Council of State Administrators of Public Vocational Rehabilitation. Dr. Beach

received his Ph.D. in Educational Psychology from the University of Kentucky in 2006, his M.R.C. from the

University of Kentucky in 1996, and his B.A. from Georgetown College (Ky.) in 1995.

Tuesday, September 9, 2014

Closing Keynote Presentation: “The Inspiration Triangle”

Teri Ridler, Director of Human Resources at SeaWorld

Orlando

Teri Ridler is the Director of Human Resources at SeaWorld Orlando. A graduate

from The University of Maryland, Teri began her career with the theme park in

1984 after moving from Washington, D.C. where she worked as the

Development Coordinator for The Environmental Fund. She develops and

presents training programs for all levels of park personnel and conducts team

building workshops for a diverse clientele. She recently formed her own

consulting company, Hands-On Leadership, with the goal of educating companies

that their greatest resource is in the field, not just names on a schedule. She brings humor and

interaction to her presentations and believes that a positive attitude can change the world. Teri has

conducted team-building workshops and made keynote presentations at numerous conferences.

Afternoon 7th Summit VR Directors’ Keynote Panel:

“VR Directors' perspectives on monitoring VR performance and creating opportunities for improvement”

Moderator: Betsy Hopkins, Director, Maine Division of Vocational Rehabilitation Panel Members: Robert Doyle, Director, Florida Division of Blind Services; Allison Flanagan, Executive Director, Kentucky Office for the Blind; Butch McMillan, Executive Director, Mississippi Department of Rehabilitation Services; Susan Pugh, Deputy Director, Opportunities for Ohioans with Disabilities, Bureau of Vocational Rehabilitation

Roundtable Discussion topics: Return on Investment, Strategic Planning: Establishing Measurable

Goals, Choosing and Using VR Performance Measures, Using QA Reviews to Identify Training Topics,

Implementing the Results of Your Comprehensive Statewide Needs Assessment, Consumer Satisfaction:

How to Use What You Find Out, Vendor/Provider Contracting and Performance Management,

Professional Development for PE/QA staff, How Do You Define Quality in Developing a QA Review, Data

Visualization, Working with Your State Rehabilitation Council to Develop Usable Goals and Priority,

Daring Adventures in Program Evaluation.

Agenda at a Glance

Monday, September 08, 2014

All PowerPoints, handouts, or summaries can be obtained at vocational-rehab.com

8:30 – 10:00 AM Opening Speakers Dr. David Beach and RSA Commissioner Janet LaBreck

(Regency Ballroom)

Concurrent Sessions

Room Assignments Gulfstream/ Hialeah

Seneca-Iroquois

Conference Theater

Keeneland Kentucky Suite

10:30 – 11:45 AM

The SRC Partnership to Review, Analyze & Advise

ExploreVR: A Web Application for Data and Information Sharing

The VR-ROI Project: Vocational Rehabilitation Return on Investment Findings from Four States

VR Experiences of Youth with Disabilities: An Overview of Processes, Practices, and Outcomes

Development of Tools for Assessment of Vendor Performance

12:00 – 1:30 PM Lunch on your own

1:30 – 2:45 PM

SuRGE-5’s User Guide: Survey Design within VR Performance Management

Best Practices for Customer Statisfaction Research

Looking Beyond the Dashboard The VR-ROI Project: Further Discussion

Conducting Needs Assessments with Consumers with Deaf-Blindness

Using On-Line Survey Tools in the Performance of QA Reviews

3:15 PM – 4:30 PM

Coming Together to Discuss Surveying in a State VR Agencies

New England Vocational Rehabilitation Quality Assurance System

Evaluating the VR Agency’s Human Resource Functions: Are you getting the most from your workforce?

American Community Survey resources and technical assistance

Data Visualization in VR: Applications of InstantAtlas in Human Resources

Agenda at a Glance

Tuesday, September 09, 2014

Concurrent Sessions

Room Assignments Gulfstream/ Hialeah

Seneca-Iroquois Keeneland Kentucky Suite

8:30 – 9:45 AM Needs Assessment Revisited: new tools for planning and action CSNA

The Transition Career Exploration Workshop: A new tool to promote improved outcomes for transition-age clients

A Program Evaluation: Vocational Evaluation Services Virginia Department for Aging and Rehabilitative Services 2011-2014

The Management Plan: Managing Things That Matter

10:00 – 10:15AM Summit Navigators Presentation (Michael Shoemaker)

(Regency Ballroom)

10:15 – 11:30 AM Keynote Speaker – Teri Ridler “The Inspiration Triangle”

(Regency Ballroom)

11:30 AM – 1:00PM Lunch on your own

1:00 – 2:15 PM

VR Directors' perspectives on “Monitoring VR Performance and Creating Opportunities for Improvement”, moderated by Betsy Hopkins

(Regency Ballroom)

2:15 – 3:30 PM Roundtable discussions (Regency Ballroom)

Session Surveys: Please use one of these links/codes to take a survey for

each session you attend. A survey must be completed for each session

where you want CRC credit.

http://bit.ly/SummitSessions

Fall in love with the gateway to the south at Hyatt Regency Louisville,

recipient of Trip Advisor’s 2014 Certificate of Excellence. Savor a gracious

dose of southern hospitality in the center of downtown Louisville, just steps

from the city’s thriving business and entertainment districts. See the sights,

indulge in delicious dining and retreat to your own urban haven in the heart of

the city.

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