Don’t Be RudePhone Lessons for Teens

Phone Lessons

Talking on the phone is an important skill. Click a button to learn more.

1Making a call

2Getting a call

Say goodbye and end the phone call.

Making a Call

END

Say hello and tell the person you call your first name.GREET

Be sure to speak loud enough to be heard. SPEAK

“See you later. Bye.”

Making a Call

END

“Hello, this is Trey.”GREET

“Can you hear me?” SPEAK

Making a Call

TEST YOUR SKILLSClick on the statement that demonstrates how you greet a caller.

“Hi Mom, it’s Trey.”

“Hey!”

“Come pick me up from school.”

Making a Call

TEST YOUR SKILLSClick on the statement that demonstrates how you greet a caller.

That’s not right. Always tell the caller who you are.

“Hey!”

Try Again

Making a Call

TEST YOUR SKILLSClick on the statement that demonstrates how you greet a caller.

That’s not it. Never start talking without greeting the caller.

“Come pick me up from school.”

Try Again

Making a Call

TEST YOUR SKILLSClick on the statement that demonstrates how you greet a caller.

Good job! Greet the caller and introduce yourself.

“Hi Mom, it’s Trey.”

Continue

Say goodbye and end the phone call.

Getting a Call

END

Say hello to the caller.GREET

Answer the caller. Be sure you are heard. SPEAK

“Love you. Bye.”

Getting a Call

END

“Hi Mom. How are you?”GREET

“Yes, I finished the dishes.” SPEAK

Making a Call

TEST YOUR SKILLSClick on the response that demonstrates how you might answer

the question: “What do you want for dinner?”

“...”

“Mom, can I play the XBOX?”

“I’d like to eat spaghetti.”

Making a Call

TEST YOUR SKILLSClick on the statement that demonstrates how you greet a caller.

That’s not right. Always respond to a caller’s question.

“…”

Try Again

Making a Call

TEST YOUR SKILLSClick on the statement that demonstrates how you greet a caller.

That’s not it. Don’t ignore the caller to ask your own question.

“Mom, can I play the XBOX?”

Try Again

Making a Call

TEST YOUR SKILLSClick on the statement that demonstrates how you greet a caller.

Good job! Answer the caller clearly to be heard.

“I’d like to eat spaghetti.”

Continue

Phone Lessons

CONGRATS!

You’ve finished your lessons. Use these skills during your next call.

END