phocas business intelligence software vs qlikview
TRANSCRIPT
Reviews and ratings from the world’s largest business intelligence software review
BARC’s The BI Survey 16
About BARC
The BI Survey 16 is based on findings from the world's largest and most comprehensive survey of business intelligence end-users in 2016.
In total, 3,137 people responded to The BI Survey with 2,611 answering a series of detailed questions about their usage of a named product.
Altogether, 37 products (or groups of products) are analyzed in detail.
For more information, visit:www.bi-survey.com
Here are the results across key aspects of the product
Individual results from each survey topic have been extracted from BARC’s The BI Survey 16 report.
Note: A rating of 1 indicates a low value and a rating of 10 indicates a high value.
BusinessvalueThis KPI combines the ‘Business benefits’, ‘Project success’, ‘Price-to-value perception’, ‘Project length’ and ‘Innovation‘ KPIs.
5
6
4
8
10
7
2
3
1
9
Phocas BI
Business value
8.3
6.9
QlikView
Chosen asstandardThis KPI is based on
how often the product is chosen to standardize on by respondents at multi-product sites
5
6
4
8
10
7
2
3
1
9
Phocas BI
Chosen as standard
10
5.6
QlikView
Competitivewin rateThis KPI measures how well products perform against other products in head-on competitions to win customers
5
6
4
8
10
7
2
3
1
9
Phocas BI
Competitive win rate
8.8
2.9
QlikView
Customer experienceThis KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for the user’ and ‘Recommendation‘ KPIs.
5
6
4
8
10
7
2
3
1
9
Phocas BI QlikView
Customer experience
8.2
6.7
Customer satisfactionThe customer satisfaction KPI combines the ‘Product satisfaction’, ‘Vendor support’ and ‘Implementer support’ KPIs
5
6
4
8
10
7
2
3
1
9
Phocas BI QlikView
Customer satisfaction
8.8
5.6
Ease of useThis KPI is based on how often the product was chosen for its ease of use, and on the level of complaints about ease of use post-implementation
5
6
4
8
10
7
2
3
1
9
Phocas BI
Ease of use
7.8
6.6
QlikView
Price-to-value perceptionThe price-to-value KPI is based on how users rate their BI tool in terms of price-to-value
5
6
4
8
10
7
2
3
1
9
Phocas BI
Price-to-value perception
9
7.2
QlikView
ProductsatisfactionThe product satisfaction KPI is based on the frequency of problems encountered with the product
5
6
4
8
10
7
2
3
1
9
Phocas BI
Product satisfaction
8.8
5.0
QlikView
ProjectsuccessThis KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget
5
6
4
8
10
7
2
3
1
9
Phocas BI
Project success
9.5
6.9
QlikView
RecommendationThe recommendation KPI is based on how many users would recommend the product to others
5
6
4
8
10
7
2
3
1
9
Phocas BI
Recommendation
10
6.6
QlikView
VendorsupportThe vendor support KPI measures user satisfaction with the level of vendor support provided for the product
Phocas BI
5
6
4
8
10
7
2
3
1
9
Vendor support
9.8
6.3
QlikView
Phocas ranks #1
Phocas ranks #1 in 16 categories across 3 peer groups
• Product satisfaction (3 peer groups)
• Recommendation (3 peer groups)
• Chosen as standard (3 peer groups)
• Customer experience (2 peer groups)
• Project success (2 peer groups)
• Customer satisfaction• Competitive win rate• Competitiveness
Contact us
Visit our website:www.phocassoftware.com
Give us a call:• Asia/Pacific: +61 2 6369 9900• UK/Europe: +44 1865 364 103• North America: +1 877 387 4004
Or email us directly on: [email protected]
Download nowReport on Phocas highlights in the BI Survey 16
Download now
About Phocas
Phocas has thousands of users across North America, Europe and Asia-Pacific.
Phocas has staffed offices in the USA, UK and Australia.
Experts in helping manufacturers, distributorsand retailers turn their company data into sales and opportunities.
Phocas is loved by users. We have a 98% customer retention rate.
