The Philosophy and Services of Bishop House December 2013

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Our Model

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We focus on building from the core out. Creating deep self-awareness of one’s leadership style enables opportunity to build relationships which allows for forming cohesive teams.

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Our Philosophy

• Engage leaders individually

• Combine skill development and behavior change

• Focus on self awareness to drive behavior change facilitating larger changes

• Work with leaders to adjust management routines to cultivate desired behaviors

• Creating small wins and milestones of notable change

• Support leaders in learning and implementing needed skills and behaviors in order to lead change

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Build leadership capacity by building one leader at a time

RECOMMENDED LEADERSHIP PROGRAM TOPICS

The Philosophy and Services of Bishop House

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Workplace DiSC

• DiSC is a behavioral assessment and half day training session that helps individuals to increase their effectiveness by:

• Understanding one’s own behavioral style and preferences

• Identifying and understanding other’s style

• Learning how to adapt to different styles

• DiSC is a reliable, validated learning and development tool. 5

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Workplace DiSC

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There are 4 Primary Styles:

• Dominant• influence• Steadiness• Conscientiousness

We are a blending of multiple styles

http://www.bishophouse.com/everything-disc/

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Leadership Focus & Approaches

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Effective leaders consider both their relationships with others and the direction they provide.

• Drives the level of support they provide

• Drives the degree of directive/task focus behavior they provide

Leaders need to be able to identify:

• An individual’s competency in completing a task

• Their willingness to handle work more independently

• The amount of support that is needed and desired

Leaders learn how to modify their approach balancing relationships and tasks.

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Performance Expectations• Clarity in expectations is essential for

employees to perform well.

• Unclear expectations lead to assumptions, confusion, and poor performance.

• Expectations include:

• Specific goals, tasks, results needed, etc.

• Desired behaviors

• Leaders are often unsure how to describe behavioral expectations.

• The level of detail needed depends upon the situation. 8

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Performance Expectations

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What to consider when discussing performance expectations…

What needs to be done?

Where will people “look” to see if they’ve met the

expectations?

How does it need to be

done?

What outcomes need to be achieved?

When does this need to be

achieved by?

What standards need to be met (e.g.

quality, productivity)?

What barriers exist that need to be

removed?

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Coaching Conversations

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Preparation

Make observation - Gather examples – work to be objective

Confirm your expectations

Formulate your feedback

Anticipate the response

Prepare questions

Openi

ng the Conversation

Check your mindset – check the mindset of employees

Set the Tone – watch your body language

Share an Observation – engage employees through questioning

Gui

de the Conversation

Gain the employee’s perspective

Listen for new information

Share your perspective, expectations, and feedback

Seek their ideas, share your ideas

Agree on next steps

TRAINING METHODS & DESIGNThe Philosophy and Services of Bishop House

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Important Leadership Practices We Promote

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Management by Walking Around

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Training Methods

In order to maximize learning and interaction, we recommend:

1. ½ day sessions (3 – 3.5 hours in length)

2. Sessions approximately 3 weeks apart

3. Mixed groups of leaders throughout a company; providing there is trust to support open conversations

4. Between session assignments to reinforce learning

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Training Design

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Content is customized with examples, increasing particular areas of focus through pre-meetings and needs assessment with CommerceHub.

Small Group Dialogue & Activities

Large Group

Dialogue

Individual Work

Instructor Led

Content

Video Supported

Content

Bishop House Consulting, Inc.

Contact:Mike Holland, President & FounderOffice: (518) 885-9064Cell: (518) 469-5942mike@bishophouse.comTwitter: MikeHollandatBHLinkedIn: www.linkedin.com/in/mikeatbishophouseWeb: www.bishophouse.com