philippine veterans affairs office · 2019-12-06 · certificate of marriage; 3.2.3. two (2)...

PHILIPPINE VETERANS AFFAIRS OFFICE

CITIZEN’S CHARTER 2019 (4th Edition)

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I. Mandate:

PVAO derives its mandate from the 1987 Philippine Constitution, which provides that: “The State shall provide immediate and adequate care, benefits, and other forms of assistance to war veterans and veterans of military campaigns, their surviving spouses and orphans. Funds shall be provided therefore and due consideration shall be given them in the disposition of agricultural lands of the public domain and, in appropriate cases, in the utilization of natural resources.” (Section 7, Article XVI) Moreover, “the State recognizes the vital role of the youth in nation-building and shall promote and protect their physical, moral, spiritual, intellectual, and social well-being. It shall inculcate in the youth patriotism and nationalism, and encourage their involvement in public and civic affairs.” (Section 13, Article II) Both mandates are inextricably linked to national security: how the State takes care of the veterans and propagate their heroic deeds impact the motivation of the citizens, especially the youth - the nation’s future defenders.

II. Vision:

A strong and unified Filipino Veterans Community serving as a reliable partner in nation-building

III. Mission:

To ensure the welfare and well-being of the veterans and perpetuate the memory of their heroic deeds

IV. Quality Pledge:

PVAO is committed to meet or exceed the veteran’s expectations. We will achieve this by:

1. Knowing the veterans and their needs; 2. Partnering with veterans organizations and other concerned agencies; 3. Sustaining a responsive delivery system; 4. Making continuous improvement a part of every day and every duty.

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V. List of Service

Main Office

External Services

1. Adjudication of Pension and Non-Pension Claim 7

A. PENSION CLAIMS 7

i. Old Age Pension Benefit 7

ii. Death Pension Benefit 28

iii. Disability Pension Benefit 34

B. NON- PENSION CLAIMS 37

i. Burial Assistance 37

ii. Educational Benefit Program 48

a. Processing of Payment of Educational Benefit 65

b. Processing of Payment of Review Fee 78

c. Processing of Application for Change of Degree or Course/ School

88

d. Issuance of Lost Student Credit Card (Blue Book) 91

2. Processing of Initial Appeal on Disapproved Claims 93

3. Resumption of Terminated / Blocked Pension Due to Non-Validation 106

4. Updating of Pensioners Status 112

A. Biometrics Capturing (Personal Appearance) 112

B. Biometrics Capturing (Personal Appearance) If with discrepancy in data or there is doubt in the identity of the pensioner

115

C. Pensioner’s Update Form (PUF) Submission 118

D. Pensioner’s Update Form (PUF) Submission if with discrepancy or there is doubt in the identity of the pensioner

121

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E. Skype Validation 124

5. Issuance Of PVAO Pensioner’s ID/ Issuance Of Certification (For New PVAO ID Issuance)

127

6. Issuance Of PVAO Pensioner’s Id / Issuance Of Certification (For Replacement Of Newly Issued PVAO Id)

129

7. Issuance Of Certified Copy Of Documents / Military Service Record 131

8. Correction Of Data / Information 133

9. Processing of Affiliation of Veterans Organizations with the Veterans Federation of the Philippines (VFP)

135

10. Responding to queries and complaints 139

11. Monitoring of clients and stakeholders’ feedback through Facebook Page

141

12. Release of Wheelchair and other Ambulatory Devices 143

13. Request for Access in the National Military Shrines Premises and/or Use of Shrine Amenities for Events and Mass Gatherings/Tours

145

14. Request for Guided Tour 147

Field Service Extension Office 149

External Services 1

1. Issuance of claims application 150

2. Fingerprint Impression on the Application Form 151

3. Administration of Oath 153

4. Pre-evaluation and acceptance of Old Age Pension (Veteran and Surviving Spouse) Application

155

5. Pre-evaluation and acceptance of Death Pension 168

6. Offline biometric capturing of pensioners without existing biometrics data in the system

174

7. Offline biometric capturing of pensioners with existing biometrics data in the system

176

8. Release of Acknowledgement Receipt 177

9. Appeals on Denied Application 179

10. Resumption of suspended pension due to non-compliance to validation

180

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11. Resumption of suspended pension due to report of cohabitation / remarriage

184

12. Resumption of suspended pension due to report of death 187

13. Acceptance and evaluation of Burial Assistance application 190

14. Evaluation of Educational Benefit Program application 193

15. Evaluation of Payment of Educational Benefit 207

16. Evaluation of Change of School/Course Application 212

17. Request for Issuance of Lost Student Credit (Blue Book) 215

18. Biometrics Capturing, PVAO Pensioner’s ID, Request for Certification

216

19. Delivery of documents to the Main Office 219

VI. Feedback and Complaints 221

VII. List of Offices 222

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Central Office

External Services

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1. Adjudication of Pension and Non-Pension Claim A. PENSION CLAIMS

i. Old Age Pension Benefit Pension in a present standard amount of P5,000 per month granted to:

a.) Veteran who is at least 65 years old, or; b.) Surviving spouse of a deceased veteran regardless of age until he/she

remarries or dies. For senior living World War II veterans including Korean War and Vietnam War veterans who are not receiving pension from the AFP, the monthly old-age pension is Php 20,000.00 in accordance with RA 11164.

Office or Division Claims Division

Classification Highly Technical Transaction (Multi-Stage)

Type of Transaction: G2C - Government to Citizen

Who may avail:

1. Veteran who is at least 65 years old who have rendered at least six (6) years total cumulative military service and discharged honourably or sooner separated while in active service due to death or disability arising from a wound/injury received or sickness/disease incurred in the line of duty.

2. Un-remarried Surviving Spouse of a deceased veteran

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

GENERAL REQUIREMENTS

1. Duly accomplished Application Form

2. Photocopy of two (2) valid ID cards duly issued by any

government agencies

3. Two latest 2X2 Colored ID picture of the applicant A. For Veteran and Surviving Spouse (Initial Pension) 4. Proof of Service

4.1 For World War II veterans and AFP Non-Retirees - Officially transmitted Military Service Record

- PVAO Central Office / PVAO

Field Service Extension Offices/ PVAO website: www.pvao.gov.ph

- Non-Current Records

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(MSR) issued solely for “PVAO Benefits” - Separation/Discharge Order/General

Order/Morning Report 4.2 For AFP Retirees

- Photocopy of AFP Retiree ID Card - Retirement Order - Officially transmitted Military Service Record (MSR) if

name is not included in the List of AFP Retirees

4.3 For Philippine Scouts - Original copy/Certified True Copy of Enlistment

Record and Report of Separation-AGO Form 53-55 (those whose date of entry/ enlistment is on or before June 3, 1946 within Philippine territories)

- Report of Separation

4.4 For Philippine Constabulary - Officially transmitted Military Service Record (MSR)

issued solely for “PVAO Benefits” and - Photocopy of Statement of Service from DPRMS,

Philippine National Police (PNP), Camp Crame

5. Proof of Age (for veteran applicant only)

- Original /Certified True Copy of your Registered Birth Certificate of veteran

B. For Surviving Spouse (wherein the veteran was a PVAO

pensioner or had an approved claim benefits)

4. Original /Certified True Copy of your Registered Marriage Certificate from the Local Civil Registrar (LCR) / Philippine Statistics Authority (PSA formerly known as National Statistics Office or NSO)

5. Original Copy of Advisory of Marriage (ORS Form # 5) 6. Original /Certified True Copy of the registered Death

Certificate of the Veteran 7. Original /Certified True Copy of the registered Death

Certificate of spouses from previous marriages, if applicable

Division of the Office of the Adjutant General (NRD-OTAG)

- Non-Current Records

Division of the Office of the Adjutant General (NRD-OTAG)

- United States Department of Veterans Affairs (USDVA) The National Personnel Records Center St. Louis, Missouri, USA

- Non-Current Records Division of the Office of the Adjutant General (NRD-OTAG)

- Directorate For Personnel and Records Management Service (DPRMS), Philippine National Police (PNP), Camp Crame,Q.C

- Philippine Statistics Authority

(PSA) or Local Civil Registrar (LCR)

- the Local Civil Registrar

(LCR) / Philippine Statistics Authority (PSA formerly known as National Statistics Office or NSO)

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FOR OTHER CIRCUMSTANCES/CASES, THE FOLLOWING DOCUMENTS SHALL BE REQUIRED:

a. For Foreign Documents – All documents executed and official certifications issued by foreign country are admissible if duly authenticated by the Philippine Consulate concerned.

b. For Late Registered Documents – If the submitted

documents are late registered, the following additional documents, in accordance with the PSA requirements, shall be required:

1. For Delayed Registration of Birth

1.1. Copy of Certificate of Live Birth duly

accomplished and signed by the proper parties. 1.2. Affidavit for Delayed Registration (at the back of

the Certificate of Live Birth) signed by the father, mother or guardian, or the child himself, if he is of understanding capacity.

1.3. Any two of the following documentary evidences

which may show the name of the child, date and place of birth, and the names of the parents.

1.3.1. baptismal certificate; 1.3.2. school records; 1.3.3. income tax of parent/s or insurance

policy; 1.3.4. medical records; 1.3.5. passport; 1.3.6. veterans ID; and 1.3.7. Others, such as barangay captain's

certification.

1.4. Affidavit of two (2) disinterested persons who might have witnessed or have known about the birth of the child; and a sworn statement of the present whereabouts of the mother, if the person seeking late registration of an illegitimate child is not the mother.

1.5. Certificate of Marriage, if married.

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2. For Delayed Registration of Death

2.1. Copy of Certificate of Death that has been

accomplished correctly and completely. 2.2. Affidavit of Delayed Registration which shall be:

2.2.1. executed by the hospital or clinic administrator if the person died in the hospital, clinic or similar institution;

2.2.2. or if the person died elsewhere, by the attendant-at-death;

2.2.3. In the default of the hospital or clinic administrator or attendant-at-death, the affidavit shall be executed by any of the nearest relative of the deceased, or by any person having legal charge of the deceased when he was still alive.

2.3. Authenticated copy of the certificate of burial,

cremation, or any other means of corpse disposal.

3. For Delayed Registration of Marriage

3.1. Copy of Certificate of Marriage that must have

been accomplished correctly and completely. 3.2. Affidavit of delayed registration which shall be

executed by:

3.2.1. the solemnizing officer; or 3.2.2. the person reporting or resenting the

Certificate of Marriage; 3.2.3. two (2) disinterested persons who

have personal knowledge of the marriage preferably the sponsors and witnesses of the marriage stating therein the exact place and date of marriage, the facts and circumstances surrounding the marriage and the reason or cause of the delay.

3.3. Certified copy of the application for marriage

license bearing the date when the marriage license was issued, whenever applicable.

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3.4. Birth Certificate (not late registered) of at least

two (2) children (if applicable) issued by PSA or LCR indicating clearly the date and place of marriage of parents, and

3.5. Certified true copy of the church or civil marriage

certificate duly signed and sealed by the parish priest, minister or custodian of the said records.

4. For Muslim Claimants – Muslim marriages, births,

death and divorces are covered by registration laws, thus not exempted from presentation of documentary requirements to establish the facts of their births, death, marriages and divorces. As such, processing and adjudication of Muslim applications for pension benefits shall strictly follow the rules under Section 11 of Department Order No. A-049 on matter of births, death, marriages and divorces.

The fact of marriage, birth and/or death of a Muslim veteran or beneficiary shall be established by a certificate issued by the Muslim Circuit Registrar concerned; but in the absence of any such record, by sworn statements of their Municipal Mayor, the Commanding Officer / Commander-in-arms of the veteran and of two (2) disinterested persons who have personal knowledge of the fact of birth.

c. For Muslim Plural Marriages – For the purposes of

determining the Muslim veteran’s surviving spouse or spouses who will be entitled to claims benefits, the second and/or succeeding wife or wives must submit the following, to wit:

1. Written order of the proper Shari’ah Circuit Court authorizing the Muslim male to contract a subsequent marriage, upon the court’s order.

2. Proof of Death and Proof of Relationship – The fact of death and marriage of Muslim veteran shall establish by a certificate issued by Muslim Circuit Registrar concerned. However, in the absence of such registry record, by sworn statement of the Municipal Mayor, Commanding Officer of the veteran and two disinterested persons who have personal knowledge of the fact of death and marriage.

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REQUIREMENTS FOR THE ISSUANCE OF NOTICE OF APPROVAL A. If applicant is the claimant/beneficiary

1. Two (2) Government Issued IDs 2. Original copy of Acknowledgement Receipt

B. If claimed by a representative

1. Special Power of Attorney (SPA), ID of representative (must be a direct descendant of the claimant)

2. Original copy of Acknowledgement Receipt 3. Photocopy of Government Issued ID of the Claimant

REQUIREMENTS AFTER OPENING A BANK ACCOUNT (NOA) Initial Pension:

1. Bank Confirmation Slip (BCS) with 1x1 ID photo 2. Snapshot (c/o bank) or photocopy of ATM or

Passbook 3. Photocopy of 2 Government Issued ID cards

If pensioner is represented by a relative, he/she must present a Special Power of Attorney (SPA) or authorization letter.

REQUIREMENTS FOR THE ISSUANCE OF NOPPA

1. Approval Sheet 2. Bank Enrolment Form

REQUIREMENTS AFTER OPENING A BANK ACCOUNT

1. Filled-out NOPPA/BCS 2. Snapshot (LBP)

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1. Proceed to Counter 1 to

secure the proper Benefit Application Forms and Checklist

1. Verify with PVAO

database of existing claim/s or pre-assess veterans’ Military Service Record (MSR) as to length of Military Service and Character

N/A

2 mins

Counter 1

Information Desk Officer

(IDO)

Claims Division

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of discharge. If eligible, the appropriate application form/s and checklist will be given for the client to fill-out and documents to submit

2. If Application Form have been properly accomplished have your fingerprints taken

2. Fingerprints taken N/A

3 mins

Frontline Examiners

Claims Division

3. Secure a que card number from the duty guard and submit filled out application forms together with the complete documentary requirements to any of the Frontline Examiners. Wait for your number to be called before approaching the counters.

3. Receives accomplished application form with the complete documentary requirements for pre-assessment.

N/A

5 mins

Frontline Examiners at either

Counters 2,3 and 4

Claims Division

4. Once more wait for your name to be called for your application form to be administered/notarized. For applications to be filed thru a representative have it notarized by a notary public and a Special Power of Attorney as representative of the applicant in filing his/her application.

4. Notarize Application Form. (Facility applicable only for walk-in applicant who personally appeared to submit his/her application)

N/A

4 mins

Counter 5

Administering Officer/ Claims

Investigator

Claims Division

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5. Again wait for your name to be called for your biometrics to be taken. Once called sign in the Counter 6 Logbook to finish the whole Filing Process

5. Encodes veteran information in the Integrated Veteran Database System (IVDMS) and digitization of applicants’ personal profile

N/A

15 mins

Counter 6

Frontline Encoders

Claims Division

6. Wait for the issuance of the Acknowledgement Stub of your claim/s application which will serve as your proof of filing and as bank reference wait for other important instructions.

Note: Make sure you have with

you your claims Acknowledgment Stub when you leave. And please take extra care of it of not to be lost or misplaced. It serves as you proof of filing and your banks’ reference when you are to open your Pensioner’s Bank Account.

6. Issues clients’ Acknowledgement Stub of his/her claim/s application. Instruct applicant of the other procedures his/her application would go through after the filing process.

N/A

4 mins

Counter 6

Claims Examiner

Claims Division

7. Endorse/assign filed application to Claims Processors for evaluation

N/A

4 mins

Frontline Encoders

Claims Division

8. Processing of filed application/Preparation of Evaluation Sheet

N/A 8 hrs Assistant Financial Claims Examiner Benefits Processing Section Claims Division

8.1. If veteran is not an AFP Retiree, the submitted MSR from NRD-OTAG shall be subjected for notation to

N/A 24 working days

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VRMD.

8.2. For WWII veterans, the claims shall be subjected to verification if with other PVAO approved benefits or carried in ARRGR, PVB listing, HUKVET carried in Washington Listing/ Supplementary Listing to VRMD.

N/A 1 working day

8.3. Confirmation from issuing agencies shall be made in cases wherein the applicant failed to submit an OTAG Certification but instead submitted Statement of Service issued by their respective branch of service.

N/A 30 working days

8.4. If claims application involves Identity Issues, the claim shall be subjected to Spot Investigation/ Verification to FSEO/PNP.

N/A 45 working days

8.5. If claims N/A 20

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application involves Legal Issue, the claim file shall be forwarded to Legal Affairs Division for Legal Opinion.

working days

8.6. If claims application is belated filing and/or involves Authenticity Issue, the submitted civil registry documents shall be subjected to PSA-BREQS.

N/A 30 working days

8.7. If claims application involves Authenticity Issue, the claim file shall be subjected to confirmation of documents to the issuing office

N/A 60 working days

9. Review of Evaluation

Report/

Recommendation

N/A 12 hrs Financial Claims Examiner I/ Financial Claims Examiner II/ Special Investigator II Benefits Processing Section Claims Division

10. Final Review of

Evaluation Sheet

N/A 12 hrs Senior Veterans Assistance

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Officer Benefits Processing Section Claims Division

11. Preparation of

Approval/Disapproval

Sheet

N/A 4 hrs Assistant Financial Claims Records Control and Communication Section Claims Division

12. Final Checking/Review

of Approval/

Disapproval Sheet

N/A 16 hrs Supervising Veterans Assistance Officer Claims Division

13. Recommend

Approval/Disapproval

N/A 12 hrs Chief Veterans Assistance Officer Claims Division

14. Transmittal to Office of the Administrator

N/A 4 hrs Assistant Financial Claims/ Contract of Service Records Control and Communication Section Claims Division

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15. Approval/Disapproval

of the Administrator

N/A 7 working days

Administrator Office of the Administrator

16. Preparation and

Issuance of Notice of

Approval (NOA) or

Notice to Open PVAO

Pension Account

16.1 If NOA

16.1.1. Preparation of NOA

N/A 10 mins Contract of Service Records Control and Communication Section Claims Division

16.1.2. Signature of C, Claims

N/A 10 mins Chief Veterans Assistance Officer Claims Division

16.1.3. Signature of C, Finance

N/A 10 mins Chief Veterans Assistance Officer Finance Division

Proceed to Counter 4 of Finance Frontline and accomplish the necessary form (Request for Pick-up Form).

16.1.4. Issuance of NOA to claimant

N/A 20 mins Administrative Aide IV/Financial Claims Examiner II Finance Division

Upon receipt of NOA and Waiver of Rights and

N/A N/A Average of 30

Bank / Financial

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Undertaking, proceed to chosen accredited bank or financial institution within the city where claimant resides to open a PVAO pension account

minutes to open PVAO Pension account

Institution personnel

After opening an account, proceed to Counter 1 of Finance Frontline and submit the Bank Confirmation Slip, Snapshot or photocopy of ATM and passbook for enrolment to Direct Remittance Pension Servicing System If documents are to be submitted by representative, present the Special Power of Attorney and IDs of representative

16.1.5. Check/ validate documents submitted and photocopy

N/A 10 mins

Administrative Assistant II Finance Division

16.1.6. Issue receiving duplicate copy of Bank Confirmation Slip

16.1.7. Enrolment to the Direct Remittance Pension Servicing System

Administrative Assistant II/ Administrative Aide IV Finance Division

16.1.8. Documents are submitted to PMD for obligation/ audit if there is no prior payment/ delayed payments to claimant

N/A

3mins (per

pensioner)

Assistant Financial Claims

Examiner

Administrative Assistant III

Pre-Audit

PMD

16.1.9. Check accuracy of encoded information (bank account, name, effectivity date, computation) to the VFMIS

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16.1.10. If with available fund through MDS, refer to Budget Section. If through recovery, refer to Accounting Section.

16.1.11. Request for Funding

N/A 10mins Administrative Assistant II

Budget Section

PMD

16.1.12. Request for approval of fund to be encoded in the VFMIS

Administrative Officer II

Budget Section

PMD

16.1.13. Encoding of DV No. and other data in the VFMIS

N/A 10mins Assistant Financial Claims

Examiner

Accounting Section

PMD

16.1.14. Signature of Head, Accounting Section

Administrative Officer V

Accounting

Section PMD

16.1.15. Documents are then forwarded to the Office of the Administrator

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/ Office of the Deputy Administrator for signature depending in the amount

16.1.16. Deputy Administrator/ Administrator signs DVs

Deputy Administrator/Administrator

16.1.17. Upon receipt of all signed/approved DVS from the office of the DA and A. PVAO, the staff of the Collection, Disbursement & Remittance Section (CDRS) in-charge of the preparation of checks shall review if all the documents are properly signed.

Collection, Disbursement & Remittance Section Finance Division

16.1.18. If all the documents are properly signed, the checks covering payments of the authorized transactions shall be prepared.

16.1.19. The Head, of CDRS shall

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review the correctness of the entry on the checks. The staff in-charge of recording/monitoring shall record the checks issued in the check registry book. The Bank Advice containing the lists of checks issued, name of payee/s and amount shall be prepared to be signed by the C, Finance.

16.1.20. All checks shall be forwarded to the C, FD to DA and A, PVAO for signature/s. Upon receipt of the signed checks, all the checks are detached from the DVs and prepare them for release.

16.1.21. The signed Bank Advice shall

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be submitted to the servicing banks as references of the checks issuances.

16.2 If NOPPA

16.2.1 Transmittal of approved claims to Finance Division

N/A 4 hrs Assistant Financial Claims/ Contract of Service Records Control and Communication Section Claims Division

16.2.2 Prepare the NOPPA to be sent to the email address of the bank/financial institution chosen by the claimant.

N/A 25 minutes

Administrative Aide IV Finance Division

16.2.3 Prepare Transmittal for text blast informing claimant to proceed to his/her chosen bank/financial institution to open a PVAO pension Account

N/A 30 minutes

Administrative Aide IV Finance Division

16.2.4 Bank/ N/A Bank/Fi Bank /

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Financial Institution to submit the scanned copy of duly accomplished Bank Confirmation Slip of the claimant after he/she had opened a pension account to Finance Division’s designated email account

nancial Institution to submit within 7 working days after the account has been opened

Financial Institution personnel

16.2.5 Upon receipt of Bank Confirmation Slip, encode/ enrol claimant’s account number to Direct Remittance Pension Servicing System

N/A 4 working days

Administrative Assistant II/

Administrative Aide IV

Finance Division

16.2.6 Documents are submitted to PMD for obligation/ audit if there is no prior payment/ delayed payments to claimant

N/A

3mins (per

pensioner)


Examiner

Administrative Assistant III

Pre-Audit

PMD 16.2.7 Check accuracy of encoded

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information (bank account, name, effectivity date, computation) to the VFMIS

16.2.8 If with available fund through MDS, refer to Budget Section. If through recovery, refer to Accounting Section.

16.2.9 Request for Funding

N/A 10mins Administrative Assistant II

Budget Section

PMD

16.2.10 Request for approval of fund to be encoded in the VFMIS

Administrative Officer II

Budget Section

PMD

16.2.11 Encoding of DV No. and other data in the VFMIS

N/A 10mins Assistant Financial Claims

Examiner

Accounting Section

PMD

16.2.12 Signature of Head, Accounting

Administrative Officer V

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Section Accounting Section

PMD

16.2.13 Documents are then forwarded to the Office of the Administrator/ Office of the Deputy Administrator for signature depending in the amount

16.2.14 Deputy Administrator/ Administrator signs DVs

Deputy Administrator/Administrator

16.2.15 Upon receipt of all signed/approved DVS from the office of the DA and A. PVAO, the staff of the Collection, Disbursement & Remittance Section (CDRS) in-charge of the preparation of checks shall review if all the documents are properly signed.

Collection, Disbursement & Remittance

Section

Finance Division

16.2.16 If all the documents are properly signed, the checks covering payments of the

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authorized transactions shall be prepared.

16.2.17 The Head, of CDRS shall review the correctness of the entry on the checks. The staff in-charge of recording/monitoring shall record the checks issued in the check registry book. The Bank Advice containing the lists of checks issued, name of payee/s and amount shall be prepared to be signed by the C, Finance.

16.2.18 All checks shall be forwarded to the C, FD to DA and A, PVAO for signature/s. Upon receipt of the signed checks, all the checks

28

are detached from the DVs and prepare them for release.

16.2.19 The signed Bank Advice shall be submitted to the servicing banks as references of the checks issuances.

TOTAL:

ii. Death Pension Benefit Pension in a standard amount of P1,000 per month granted to:

a.) Surviving spouse, and the unmarried and unemployed legitimate, illegitimate,

acknowledged children, legally adopted below 18 years of age;

b.) In default thereof, the parents of the veteran who is single and died in line of duty,

or a disability pensioner who died due to service-connected disability or sickness;




Who may avail:

a.) Surviving spouse, and unmarried and unemployed legitimate, illegitimate, acknowledged children, legally adopted below 18 years of age;

b.) Parents of the deceased soldier whose marital status is single, and died in line of duty, or a disability pensioner who died due to service-connected disability or sickness;



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1. Duly accomplished Application Form

A. For Killed-In-Action or Line of Duty

2. Proof of Military Service - Statement of Service - Casualty Report - Declaration of Line of Duty Status - Declaration of Legal Beneficiaries

3. Original /Certified True Copy of your Registered

Marriage Certificate

4. Original /Certified True Copy of Birth Certificate of unmarried minor child/ren below 18 years of age

5. Original /Certified True Copy of Birth Certificate of

Veteran (if the applicant/s are parents)

6. 2X2 Colored ID picture of applicant/s

8. Photocopy of AFP Dependent’s ID

B. For Death due to Service-Connected Disability

2. Original /Certified True Copy of the registered Death

3. Original /Certified True Copy Marriage Certificate from LCR / PSA (for surviving spouse)

4. Original /Certified True Copy Birth Certificate/s of

Child/ren (for surviving child/ren)

REQUIREMENTS FOR THE ISSUANCE OF NOTICE OF

APPROVAL

A. If applicant is the claimant/beneficiary

1. Photocopy of two (2) valid government issued IDs

2. Original copy of Acknowledgement Receipt

- PVAO Central Office / PVAO Field Service Extension Offices/ PVAO website: www.pvao.gov.ph

- Mother Unit of the veterans’

Major Branch of Service

- Philippine Statistics Authority


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1. Special Power of Attorney (SPA), ID of representative

(must be a direct descendant of the claimant)


3. Photocopy of Government Issued ID of the claimant


(NOA)

Initial Pension:

1. Bank Confirmation Slip (BCS) with 1x1 ID photo

2. Snapshot (c/o bank) or photocopy of ATM or Passbook

3. Photocopy of two (2) valid government issued ID cards

If pensioner is represented by a relative, he/she must present

a Special Power of Attorney (SPA) or authorization letter.


1. Approval Sheet

2. Bank Enrolment Form


1. Filled-out NOPPA/BCI

2. Snapshot (LBP)


PROCESSING TIME

PERSON RESPONSIB

LE

1. Proceed to Counter 1 to

secure the proper Benefit Application Forms and Checklist

1. Verify with PVAO

database of existing claim/s or pre-assess veterans’ Military Service Record (MSR) as to length of Military Service and Character of discharge. If eligible,

N/A

2 mins

Counter 1

Information Desk Officer

(IDO)

Claims Division

31

the appropriate application form/s and checklist will be given for the client to fill-out and documents to submit

2. If Application Form have been properly accomplished have your fingerprints taken

2. Fingerprints taken N/A

3 mins

Frontline

Examiners

Claims Division

3. Secure a que card number from the duty guard and submit filled out application forms together with the complete documentary requirements to any of the Frontline Examiners. Wait for your number to be called before approaching the counters.

3. Receives accomplished application form with the complete documentary requirements for pre-assessment.

N/A

5 mins

Frontline Examiners at either

Counters 2,3 and 4

Claims Division

4. Once more wait for your name to be called for your application form to be administered/notarized. For applications to be filed thru a representative have it notarized by a notary public and a Special Power of Attorney as representative of the applicant in filing his/her application.

4. Notarize Application Form. (Facility applicable only for walk-in applicant who personally appeared to submit his/her application)

N/A

4 mins

Counter 5

Administering Officer/ Claims

Investigator

Claims Division

5. Again wait for your name to be called for your biometrics to be taken. Once called sign in the Counter 6 Logbook to finish the whole Filing Process

5. Encodes veteran information in the Integrated Veteran Database System (IVDMS) and digitization of applicants’ personal profile

N/A

15 mins

Counter 6

Frontline Encoders

Claims Division

32

6. Wait for the issuance of the Acknowledgement Stub of your claim/s application which will serve as your proof of filing and as reference also wait for other important instructions.

Note: Make sure you have with

you your claims Acknowledgment Stub when you leave. And please take extra care of it of not to be lost or misplaced. It serves as you proof of filing and your banks’ reference when you are to open your Pensioner’s Bank Account.

6. Issues clients’ Acknowledgement Stub of his/her claim/s application. Instruct applicant of the other procedures his/her application would go through after the filing process.

N/A

4 mins

Counter 6

Frontline Encoder/ Claims

Examiner

Claims Division

7. Endorse/assign filed application to Claims Processors for evaluation

N/A

4 mins

Frontline Encoder

Claims Division

8. Process and prepare evaluation sheet of filed application

N/A

30 mins

Assistant Financial Claims Examiner/ Financial Claims Examiner Claims Division

9. Review Evaluation Sheet

N/A

10 mins

Financial Claims Examiner 1/ Veterans Assistance Officer II Claims Division

33

10. Preparation of Approval Sheet

N/A

10 mins

Records Control and

Communication Section

- Assistant Financial Claims Examiner

Claims Division

11. Final review of Approval Sheet

N/A

1 day

- Sr. Veterans Assistance Officer

Claims Division

12. Recommend Approval/Disapproval

N/A

Chief, Claims Division Claims Division

13. Endorse to the Office of the Administrator for signature

N/A

1 day

Records Control and



Claims Division

14. Signature of the Administrator

N/A


15. Preparation and endorsement of Notice of Approval (NOA) and Notice to Open PVAO Pension Account (NOPPA)

N/A

1 day

Assistant Financial Claims Examiner Claims Division

34

TOTAL:

iii. Disability Pension Benefit Pro-rated monthly pension granted to Veteran who is disabled owing to sickness, disease, wounds or injuries sustained in line of duty. The amount of monthly pension of the veteran ranges from P1,000.00 to P1,700.00 depending on the disability discharge rating determined by the Disability Rating Board. The spouse and unmarried minor children of veteran with a 100% disability rating are also entitled to an additional monthly pension of P500.00 each.




Who may avail:

1. World War II Veteran (who is disabled or injured in Line-of Duty, and

2. AFP Veteran with Certificate of Disability Discharge

3. Spouse and unmarried minor children of veterans with a 100% disability rating


An AFP veteran who undergoes complete disability

discharge proceedings at AFP Medical Center (AFPMC)

provided that all requirements for the granting of the

Disability Pension set by the AFP Pension and Gratuity

Management Center (AFPPGMC) where the ex-

serviceman applies are complied with. Once the

processing by PGMC is completed, the documents are

then forwarded to PVAO for rating and payment


A. For Ex-Serviceman

1. Certificate of Disability Discharge (CDD) Worksheet 2. Endorsement letter with Application for Disability

Pension with allied documents

- AFP Medical Center (AFPMC) - AFP Pension and Gratuity

Management Center (AFPPGMC) Camp Gen E. Aguinaldo

35

B. For the Spouse and Unmarried Minor Children of CDD pensioners with 100% Disability Rating, Disability Additional Pension is given:

1. Duly accomplished application form 2. Photocopy of valid government ID cards 3. Original copy of the Marriage Contract from PSA 4. Original copy of the Birth Certificate of unmarried

minor children from the PSA 5. 2x2 ID picture of claimant

REQUIREMENTS FOR THE ISSUANCE OF NOTICE OF APPROVAL A. If applicant is the claimant/beneficiary

1. Two (2) government issued IDs 2. original copy of Acknowledgement Receipt



2. Original copy of Acknowledgement Receipts 3. Photocopy of Government Issued ID of the claimant

REQUIREMENTS AFTER OPENING A BANK ACCOUNT (NOA) Initial Pension:

1. Bank Confirmation Slip (BCS) with 1x1 ID photo 2. Snapshot (c/o bank) or photocopy of ATM or Passbook 3. Photocopy of 2 government ID cards

If pensioner is represented by a relative, he/she must present a Special Power of Attorney (SPA) or authorization letter. REQUIREMENTS FOR THE ISSUANCE OF NOPPA

1. Approval Sheet 2. Bank Enrolment Form


1. Filled-out NOPPA/BCI 2. Snapshot (LBP)

Note: For re-rating cases

Veteran who undergoes re-rating should submit himself/herself for new physical examination in a government hospital near his residence.

- PVAO Central Office - Philippine Statistics Authority


36

Pensioner Award and the authority for said examination is sent upon approval of his/her claim.


PROCESSING TIME

PERSON RESPONSIB

LE

1. Acknowledge endorsement letter with Application for Disability Pension and allied documents received by PGMC

N/A

2 mins

Administrative

Assistant II

Claims Division

2. Process and prepare evaluation sheet of filed application

N/A

10 mins

Administrative Assistant II

Claims Division

3. Review Evaluation Sheet as to validity of documents submitted

N/A

5 mins

Claims Investigator

Claims Division

4. Review correctness of entry

N/A

4 mins

Veterans Assistance Officer II

Claims Division

5. Endorse to Disability Rating Board (DRB) for issuance disability rating.

N/A

1 day

Claims Division

6. Encodes veteran information in the Integrated Veteran Database System (IVDMS)

N/A

4 mins


Claims Division

7. Preparation of Approval Sheet

N/A

4 mins


Claims Division

37

8. Final review of Approval Sheet

N/A

10 mins

- Sr. Veterans Assistance Officer

Claims Division

9. Recommend Approval/Disapproval

N/A

1 day

Chief, Claims Division

10. Endorse to the Office of the Administrator for signature

N/A

Records Control and



Claims Division

11. Signature of the Administrator

N/A

1 day


12. Preparation and endorsement of Notice of Approval (NOA)

N/A

1 day

Assistant Financial Claims Examiner Claims Division

TOTAL:

B. NON-PENSION CLAIMS

i. Burial Assistance

It is a financial assistance worth P20,000 (as of 12 December 2014) given to the beneficiaries of the deceased veteran to defray funeral expenses. It also includes a Philippine Flag to drape over the casket of the deceased veteran.

Note: Application for this benefit must be filed within two (2) years from the death of the veteran concerned.

38

Office or Division:

Claims Division

Classification: Highly Technical Transaction

Type of Transaction:

Government to Citizen

Who may avail:

- Spouse of the deceased Veteran; - Relative of the deceased veteran; - Person who defrayed the funeral expenses

1. FOR NON-PVAO PENSIONER


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Officially transmitted Military Service Record of the deceased veteran (#1 copy) Document 3: Original Death Certificate of the veteran (#1 copy) Document 4: Original Marriage Contract (for surviving spouse and children of the deceased veteran); Birth Certificate or Baptismal Certificate (for children of the deceased veteran) (#1 copy) Document 5: Original Burial or Funeral receipts (#1 copy) Document 6: Notarized Affidavit of Burial Expenses with receipts of burial expenses. (For Islamic Burial Rites with NO Official Receipt) (#1 copy) Document 7: Barangay Certificate indicating the complete mailing address of

1. Department of National Defense (DND) – Philippine Veterans Affairs Office(PVAO), Claims Division, Frontline Service; PVAO Field Service Extension Offices; or at www.pvao.gov.ph (Philippine Veterans Affairs Office official website)

2. Camp Gen. Emilio Aguinaldo, Quezon City – Non-current Records Division Office of the Adjutant General (NRD-OTAG)

3. Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry with registry number (LCR)

4. Philippine Statistics Authority (PSA) main or

provincial office; Local Civil Registry with registry number (LCR)

5. Funeral parlor; Burial cemetery; Columbarium

that provided services for the deceased veteran.

6. Notary Public

7. Barangay Hall of applicant’s area of

residence.

39

the applicant (#1 copy) Document 8: Two (2) Government Issued ID’s (#1 copy each) Document 9: 2x2 Picture (white background) (#2 copies)

8. Any ID issuing Government Agency of the

Philippines

9. Any Photo Shop, that is convenient to the

applicant.

2. FOR PVAO PENSIONER


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Original Death Certificate of the veteran (#1 copy) Document 3: Original Marriage Contract (for surviving spouse and children of the deceased veteran); Birth Certificate or Baptismal Certificate (for children of the deceased veteran) (#1 copy) Document 4: Original Burial or Funeral receipts (#1 copy) Document 5: Notarized Affidavit of Burial Expenses with receipts of burial expenses. (For Islamic Burial Rites with NO Official Receipt) (#1 copy) Document 6: Barangay Certificate indicating the mailing address of the applicant (#1 copy)


2. Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry with registry number (LCR)


provincial office; Local Civil Registry with registry number (LCR)

4. Funeral parlor; Burial cemetery;

Columbarium that provided services for the deceased veteran.

5. Notary Public

6. Barangay Hall of applicant’s area of residence.

40

Document 7: Two (2) Government Issued ID’s (#1 copy each) Document 8: 2x2 Picture (white background) (#2 copies)

7. Any ID issuing Government Agency of the Philippines

8. Any Photo Shop, that is convenient to the applicant.

3. FOR KILLED IN ACTION (KIA) & DIED IN LINE OF DUTY


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Authenticated Copy of Statement of Service (#1 copy) Document 3: Authenticated Copy of Declaration of Legal Beneficiaries (#1 copy) Document 4: Authenticated Copy of Casualty Report (#1 copy)


2. For Navy, Headquarters Philippine Navy Naval Station, Jose V. Andrada, Pres. M. Roxas Boulevard, Manila.

- For Air Force, Col. Jesus Villamor Air Base, Sales Rd, Pasay, Metro Manila.

- For Army and Marines, Philippine Army Headquarters, Fort Bonifacio, Taguig City, Metro Manila

3. For Navy, Headquarters Philippine Navy

Naval Station, Jose V. Andrada, Pres. M. Roxas Boulevard, Manila.



4. For Navy, Headquarters Philippine Navy

Naval Station, Jose V. Andrada, Pres. M. Roxas Boulevard, Manila.


41

Document 5: Authenticated Copy of Line of Duty Status (For DIED IN LINE OF DUTY ONLY) (#1 copy) Document 6: Original Death Certificate of the veteran (#1 copy) Document 7: Original Marriage Contract (for surviving spouse and children of the deceased veteran); Birth Certificate or Baptismal Certificate (for children of the deceased veteran) (#1 copy) Document 8: Original Burial or Funeral receipts (If Available) (#1 copy) Document 9: Notarized Affidavit of Burial Expenses with receipts of burial expenses. (For Islamic Burial Rites with NO Official Receipt) (#1 copy) Document 10: Barangay Certificate indicating the mailing address of the applicant (#1 copy) Document 11: Two (2) Government Issued ID’s (#1 copy each) Document 12: 2x2 Picture (white background) (#2 copies)


5. Place of assigned Infantry Battalion of the

deceased Veteran 6. Philippine Statistics Authority (PSA) main or

provincial office; Local Civil Registry (LCR) 7. Philippine Statistics Authority (PSA) main or

provincial office; Local Civil Registry (LCR)

8. Funeral parlor; Burial cemetery; Columbarium

that provided services for the deceased veteran.

9. Notary Public 10. Barangay Hall of applicant’s area of

residence. 11. Any ID issuing Government Agency of the

Philippines 12. Any Photo Shop, that is convenient to the

applicant.

42

FOR NON-PVAO PENSIONER


PROCESSING TIME

PERSON RESPONSIBLE

1. Filling-up of application form.

2. Submit the required documents to Information desk officer for initial assessment and verification.

3. Submit self for Finger (Thumb) printing on the application form.

4. To attest that all information indicated in the application form are true and correct for the administering of oath.

1. Handing of application form to be filled up.

2. Checking for completeness/ unvarying information/ unaltered/ correctness of documentary requirements

3. Assist claimant for

Finger (Thumb) printing on the application form.

4. Administering of oath

and notation of application form.

5. Encoding of veteran information to PVAO data base.

6. Assignment of claim

# and encoding of claimants’ information to PVAO data base and

1. None

2. None

3. None

4. None

5. None

6. None

1 hour

15 minutes

3 minutes

10 minutes

5 minutes

10 minutes

Claimant

Information Desk Officer,

Claims Division


Examiner, Claims Division

Special

Investigator I, Claims Division

Administrative aide III, Claims

Division



43

5. Receives

duplicate copy of application form.

6. End of client

steps

Labelling and numbering of Burial Assistance 201 file.

7. Assist claimant to Log date and time of received duplicate copy of application form on Log Book, advice claimant to await Burial Assistance check at given home address.

8. Processing and preparation of evaluation sheet

9. Transmits Burial

Assistance 201 file to Veterans Records Management Division for notation of Military Service Record.

10. Review of evaluation

report

11. Review for recommendation of Approval/ Disapproval of the Chief, Claims Division

7. None

8. None

9. None

10. None

11. None

5 minutes

3 hours

15 to 20 working

days (120 – 160 hours)

4 hours

4 hours





Administrative aide IV,

Veterans Records

Management Division

Financial Claims

Examiner 1, Claims Division

Senior Veterans

Assistance Officer, Claims

Division



44

12. Encoding of

reference number & preparation of approval/disapproval sheet

13. Claims processing background / Master Listing

14. Recommendation of Chief, Claims Division for the Approval/ Disapproval of the PVAO Administrator

15. Approval /

Disapproval of PVAO Administrator

16. Creation of

transmittal sheet for the Office of the Administrator

17. Printing to Certify a true copy of approval sheet, death certificate, and funeral receipt and waiver of

12. None

13. None

14. None

15. None

16. None

17. None

4 hours

4 hours

4 hours

2 working days (16 hours)

4 hours

4 hours

Senior

Veterans Assistance

Officer, Claims Division


Administrator of Philippine

Veterans Affairs Office

Administrative Clerk, Claims

Division


Division


Division,

45

rights (if with attached waiver of rights)

18. Transmit approved Burial Assistance to Finance Division for issuance of check/voucher

18. None

1 hour

TOTAL: 26 working days and 1 hour &

48 minutes or

209 hours and

48 minutes

FOR PVAO PENSIONER, KILLED IN ACTION (KIA) & DIED IN LINE OF DUTY


PROCESSING TIME

PERSON RESPONSIBLE


2. Submit the

required documents to Information desk officer for initial assessment and verification.

3. Submit self for

Finger (Thumb)



3. Assist claimant for Finger (Thumb) printing on the

1. None

2. None

3. None

1 hour

15 minutes

3 minutes

Claimant


Claims Division


Examiner,

46

printing on the application form.

4. To attest that

all information indicated in the application form are true and correct for the administering of oath.

5. Receives duplicate copy of application form.

6. End of client

steps

application form.

4. Administering of

oath and notation of application form.

5. Encoding of veteran information to PVAO data base.


# and encoding of claimants’ information to PVAO data base and Labelling and numbering of Burial Assistance 201 file.

7. Assist claimant to

Log date and time of received duplicate copy of application form on Log Book, advice claimant to await Burial Assistance check at given home address.

8. Processing and

preparation of evaluation sheet

4. None

5. None

6. None

7. None

8. None

10 minutes

5 minutes

10 minutes

5 minutes

3 hours

Claims Division

Special Investigator I,

Claims Division

Administrative aide III, Claims Division






Examiner,

47

9. Review of

evaluation report

10. Review for

recommendation of Approval/ Disapproval of the Chief, Claims Division

11. Encoding of reference number & preparation of approval/disapproval sheet

12. Claims processing background / Master Listing

13. Recommendation of Chief, Claims Division for the Approval/ Disapproval of the PVAO Administrator

14. Approval / Disapproval of PVAO

9. None

10. None

11. None

12. None

13. None

14. None

4 hours

4 hours

4 hours

4 hours

4 hours

2 working days (16

Claims Division

Financial Claims

Examiner 1, Claims Division

Senior Veterans

Assistance Officer, Claims Division



Senior Veterans

Assistance Officer, Claims Division


Administrator of

48

Administrator 15. Creation of

transmittal sheet for the Office of the Administrator

16. Printing to Certify a true copy of approval sheet, death certificate, and funeral receipt and waiver of rights (if with attached waiver of rights)

17. Transmit approved

Burial Assistance to Finance Division for issuance of check/voucher

15. None

16. None

17. None

hours)

4 hours

4 hours

1 hour

Philippine Veterans

Affairs Office

Administrative Clerk, Claims Division

Administrative Clerk, Claims Division

Administrativ

e Clerk, Claims Division

TOTAL: 6 working days and 1 hour,

48 minutes or

49 hours and 48 minutes

ii. Educational Benefit Program A scholarship grant given by PVAO for the education of a veteran, the surviving spouse, or one direct descendant (child or grandchild) of the qualified World War II, Philippine Expeditionary Force to Korea (PEFTOK), and Philippine Civic Action Group (PHILCAG) veteran.

The program entitles a veteran (WWII, PEFTOK & PhilCag), or his qualified beneficiary, to study at any school, college, university, or institution recognized by the Commission on Higher Education (CHED). The benefit covers payment of tuition, matriculation, registration, clinical, affiliation, military training, diploma and

49

graduation fees not exceeding Forty Thousand pesos (40,000.00 Php) per school year.

Office or Division:

Claims Division



G2C – Government to Citizen

Who may avail:

- World War II Veterans; - PEFTOK Veterans; - PhilCag Veterans; - Spouse of the deceased WWII/ PEFTOK/ PhilCag Veteran; - One Child of the Veteran; - Grandchild of the Veteran and so on.

1. FOR CHILD OR GRANDCHILD OF LIVING VETERAN WHO IS A PVAO PENSIONER (initial)


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy) Document 4: Original Marriage Contract Of the Veteran and his spouse (#1 copy) Document 5: Original Birth certificate of the Veteran’s Child (#1 copy)







50

Document 6: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 7: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 8: 2x2 Picture (white background) of the beneficiary: child or grandchild (#2 copies) Document 9: 2x2 Picture (white background) of the claimant: veteran (#2 copies)

6. Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR)



applicant. 9. Any Photo Shop, that is convenient to the

applicant.

2. FOR CHILD OR GRANDCHILD; IF VETERAN IS ALREADY DECEASED AND SURVIVING SPOUSE IS A PVAO PENSIONER (initial)


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy) Document 4: Original Marriage Contract Of the Veteran (#1 copy)






51

Document 5: Original Death Certificate Of the Veteran (#1 copy) Document 6: Original Birth certificate of the Veteran’s Child (#1 copy) Document 7: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 8: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 9: 2x2 Picture (white background) of the beneficiary: child or grandchild (#2 copies) Document 10: 2x2 Picture (white background) of the claimant: spouse of the veteran (#2 copies)








applicant.

3. FOR CHILD OR GRANDCHILD; IF VETERAN AND SPOUSE OF THE VETERAN ARE ALREADY DECEASED AND ARE PVAO PENSIONERS (initial)


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy)



52

Document 3: Student’s Information Sheet (#1 copy) Document 4: Original Marriage Contract Of the Veteran and his spouse (#1 copy) Document 5: Original Death Certificate Of the Veteran (#1 copy) Document 6: Original Death Certificate Of the Veteran’s spouse (#1 copy) Document 7: Original Birth certificate of the Veteran’s Child (#1 copy) Document 8: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 9: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 10: Duly Notarized Waiver of Rights of all the Children of the Veteran in favor of the proposed beneficiary with attached photo copies of government issued ID’s of all waivers. Document 11: Original Death Certificate of the Veteran’s child/children (if anyone from the children of the deceased veteran is/are already deceased) (#1 copy each) Document 12: 2x2 Picture (white background) of the claimant: child (#2 copies)












10. Notary Public 11. Philippine Statistics Authority (PSA) main or



applicant.

53

Document 13: 2x2 Picture (white background) of the beneficiary: child of grandchild (disregard if veteran’s child is also the beneficiary) (#2 copies)

13. Any Photo Shop, that is convenient to the applicant.

4. FOR CHILD OR GRANDCHILD; IF VETERAN AND SPOUSE OF THE VETERAN ARE ALREADY DECEASED AND ARE NOT PVAO PENSIONERS (initial)


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy) Document 4: Officially transmitted Military Service Record of the deceased veteran (#1 copy) Document 5: Original Marriage Contract Of the Veteran and his spouse (#1 copy) Document 6: Original Death Certificate Of the Veteran (#1 copy) Document 7: Original Death Certificate Of the Veteran’s spouse (#1 copy)




4. Camp Gen. Emilio Aguinaldo, Quezon City – Non-current Records Division Office of the Adjutant General (NRD-OTAG)






54

Document 8: Original Birth certificate of the Veteran’s Child (#1 copy) Document 9: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 10: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 11: Duly Notarized Waiver of Rights of all the Children of the Veteran in favor of the proposed beneficiary with attached photo copies of government issued ID’s of all waivers. Document 12: Original Death Certificate of the Veteran’s child/children (if anyone from the children of the deceased veteran is/are already deceased) (#1 copy each) Document 13: 2x2 Picture (white background) of the claimant: child (#2 copies) Document 14: 2x2 Picture (white background) of the beneficiary: child of grandchild (disregard if veteran’s child is also the beneficiary) (#2 copies)





11. Notary Public




applicant.

5. FOR CHILD OR GRANDCHILD; IF WITH PREVIOUS APPROVED EDUCATIONAL BENEFIT APPLICATION


Document 1: Duly Accomplished Application Form (#1 copy)


55

Document 2: Student’s Information Sheet (#1 copy) Document 3: Waivee’s Consent Regarding Transfer of Educational Benefits (If previous Educational Benefit was approved with minimum balance of 5 months or was not used by the previous waive) (#1 copy) Document 4: Original Death Certificate Of the Veteran (if death is succeeding to previously approved Educational Benefit application otherwise disregard) (#1 copy) Document 5: Original Death Certificate Of the Veteran’s spouse: (if death is succeeding to previously approved Educational Benefit application otherwise disregard) (#1 copy) Document 6: Original Birth certificate of the Veteran’s Child (#1 copy) Document 7: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 8: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 9: Duly Notarized Waiver of Rights of all the Children of the Veteran in favor of the proposed beneficiary with attached photo copies of government issued ID’s of all waivers.












provincial office; Local Civil Registry (LCR) 9. Notary Public

56

Document 10: Original Death Certificate of the Veteran’s child/children (if anyone from the children of the deceased veteran is/are already deceased) (#1 copy each) Document 11: 2x2 Picture (white background) of the claimant: child (#2 copies) Document 12: 2x2 Picture (white background) of the beneficiary: child of grandchild (disregard if veteran’s child is also the beneficiary) (#2 copies)




applicant.

FOR CHILD OR GRANDCHILD OF THE DECEASED VETERAN TO HIS DECEASED FIRST WIFE IN WHOM THE SECOND WIFE IS A PVAO PENSIONER


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy) Document 4: Original Marriage Contract Of the Veteran and his 1ST spouse (#1 copy)






57

Document 5: Original Death Certificate Of the Veteran (#1 copy) Document 6: Original Death Certificate Of the Veteran’s 1ST spouse (#1 copy) Document 7: Original Birth certificate of the Veteran’s Child (#1 copy) Document 8: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 9: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 10: Duly Notarized Waiver of Rights from the Second wife of the deceased Veteran in favor of the proposed beneficiary with attached photo copies of government issued ID’s of all waivers. Document 11: 2x2 Picture (white background) of the claimant: child (#2 copies) Document 12: 2x2 Picture (white background) of the beneficiary: child of grandchild (disregard if veteran’s child is also the beneficiary) (#2 copies)







10. Notary Public



applicant.

58

FOR CHILD OR GRANDCHILD OF A VETERAN/SPOUSE OF THE VETERAN WHO ARE PVAO PENSIONERS (initial)


PROCESSING TIME

PERSON RESPONSIBLE

1. Inquiry for eligibility for Educational Benefit entitlement


3. Submission of required documents to Assistant Financial Claims Examiner for initial assessment and verification.

4. Submit self

for Finger (Thumb) printing on the application form and waivee’s information sheet

5. To attest that all information indicated in the application

1. Initial verification on available veterans’ listings and to determine veteran’s qualification.


3. Checking for

completeness/ unvarying information/ unaltered/ correctness of documentary requirements

4. Assist claimant for Finger (Thumb) printing on the application form.

5. Administering of oath

and notation of application form. (done only if the claimant is present.)

1. None 2. None 3. None 4. None 5. None

15 minutes

1 hour

10 minutes

10 minutes

5 minutes


Claims Division, PVAO

Claimant


Examiner, Claims Division,

PVAO



PVAO

Special Investigator I,


59

form are true and correct for the administering of oath.

6. Receives

photo copy of application form.

7. End of client

steps for processing

6. Arrangement of Educational Benefit Application 201 file, Labelling of veteran name to Educational Benefit 201 folder


number and encoding of claimants’ information to PVAO data base and Labelling of claim number to Educational Benefit 201 folder.

8. Verification of

payment re; enjoyment of benefit by previous grantees

9. Transmits

Educational Benefit 201 folder to Veterans Records Management Division for issuance of No Other Claims Filed certification

10. Encoding of filed Educational Benefit to IVDMS 2.0, and assignment

6. None 7. None 8. None 9. None 10. None

5 minutes

10 minutes

1 working day

2 working days

20 minutes

Administrative aide III, Claims Division, PVAO



PVAO

Administrative aide III, Claims Division, PVAO

Administrative aide IV,

Veterans Records

Management Division, PVAO


Examiner,

60

Educational Benefit application to processor.

11. Processing and preparation of Processing sheet

12. For review and certified correct of processing sheet

13. Review for

recommendation of Approval/ Disapproval of the Chief, Claims Division

14. Preparation of

Master Listing and Encoding of reference number & preparation of approval/disapproval sheet

15. For review and to

certify correct.

16. Recommendation of Chief, Claims Division

11. None 12. None 13. None 14. None 15. None 16. None

3 hours

2 hours

2 hours

30 minutes

15 minutes

30 minutes




PVAO

Financial Claims Examiner 1,


Senior Veterans Assistance

Officer, Claims Division, PVAO


Examiner, Claims

Division, PVAO

Senior Veterans Assistance

Officer, Claims Division, PVAO

Chief, Claims

Division, PVAO

61

for the Approval/ Disapproval of the PVAO Administrator

17. Transmit recommendation of Chief, Claims Division for the Approval/ Disapproval of the PVAO Administrator to Office of the Administrator

18. Approval /

Disapproval of PVAO Administrator

19. Receive

approval/disapproval sheet from the Office of the Administrator

20. Transmit approval/disapproval sheet to Educational Benefit Section for Awarding

17. None 18. None 19. None 20. None

15 minutes

5 working

days

15 minutes

15 minutes


Division, PVAO

Administrator of Philippine

Veterans Affairs Office


Division, PVAO Administrative Clerk, Claims

Division, PVAO

TOTAL: 9 working days and 3 hours &

38 minutes or

75 hours and 45 minutes

**Including wait time 20

days

62

a. Processing of Payment of Educational Benefit

This process covers the processing of payment of educational benefit of scholars whose documents were submitted personally to the Philippine Veterans Affairs Office Main Office or via courier. In accordance with Section 24 of the Department Order 65-Existing Rules and Regulations pertaining to the administration of Educational Benefits, PVAO shall pay the actual total school fees incurred in the enrolment of any grantee-user based on the schedule of fees authorized by the CHED and appearing in the prospectus, catalogue or brochure of the school concerned, including tuition, matriculation, registration, clinical, affiliation, military training, diploma and graduation fees; Provided that the educational benefit provided herein shall be in an amount not exceeding Forty Thousand pesos (Php 40,000.00) per school year. School fees in excess of the amount authorized herein shall be shouldered by the grantee-user. Further, a. Educational benefit provided herein shall be in an amount not exceeding Twenty Thousand pesos (P20,000.00) per semester; or Thirteen Thousand Three Hundred Thirty-Three and 33/100 (P 13, 333.33) per trimester; or Ten Thousand pesos (P10,000.00) per quarter.

Office or Division:

Claims Division, Planning and Management Division, Finance Division, Office of the Administrator

Classification: Complex Transaction


G2C- Government to Citizen

Who may avail:

Educational Benefit Program Scholars

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

FOR PAYMENT TO SCHOOL: For Initial Bill 1. Original AWARD marked “Copy for Billing”; 2. Original Confirmation Slip (signed by the Registrar and with the school’s dry seal); 3. Duly accomplished Certificate

For payment made directly to the school: For initial bill: 1. This document is given to the student upon the award of educational benefit 2. This document is given to the student upon the award of educational benefit 3. You may download a copy of the

63

of Enrolment; and 4. School Registration Form/ Assessment Form (Photocopy) For succeeding bills 1. Duly accomplished Certificate of Enrolment (Original); 2. School Registration and Assessment Form (photocopy); and 3. Original or Certified True Copy of grades from the previous school term FOR REIMBURSEMENT TO STUDENTS: For reimbursement of Initial Bill 1. Original AWARD marked “Copy for Billing”; 2. Original Confirmation Slip (signed by the Registrar and with the school’s dry seal); 3. Duly accomplished Certificate of Enrolment; and

Certificate of Enrolment on the PVAO Website: https://pvao.gov.ph/wp- content/uploads/2018/04/Certificate-of- Enrollment.pdf or email the Educational Benefit Management Unit at [email protected]

or through the Iskolar ng Bayani Facebook page www.facebook.com/IskolarngBayani 4. School's accounting or registrar's office

For succeeding bills: 1. You may download a copy of the Certificate of Enrolment on the PVAO Website: https://pvao.gov.ph/wp- content/uploads/2018/04/Certificate-of- Enrollment.pdf or email the Educational Benefit Management Unit at [email protected]

or through the Iskolar ng Bayani Facebook page www.facebook.com/IskolarngBayani 2. School's accounting or registrar's office; 3. School's Registrar Office

64

4. School Registration Form/ Assessment Form (Photocopy) 5. Letter request for Reimbursement; 6. Original OFFICIAL RECEIPTS

with a Certificate of Full Payment issued by the school showing the amount of school fees paid, specific terms covered by such payment and the corresponding official receipt number in order to effect reimbursement of expenses up to a maximum of P40,000.00 a year per scholar.

For reimbursement of succeeding bills 1. Copy of School Registration

Form/Certificate of Registration with assessment;

2. Original or Certified True Copy

of grades from the previous term;

3. Certificate of Enrolment duly

signed by the School Registrar and/or School Accountant;

4. Letter request for Reimbursement;

5. Original OFFICIAL RECEIPTS with a Certificate of Full Payment issued by the school showing the amount of school fees paid, specific terms covered by such payment and the corresponding official receipt number in order to effect reimbursement of expenses up

65

to a maximum of P40,000.00 a year per scholar.

To process the reimbursement of school bill/s the scholar has to ensure that he/she has paid in full and is cleared of all school accountabilities for the semester / period. Further, reimbursement of school fees from prior year of the current academic year is allowed. However, reimbursement from suspended term due to failed subject/s will not be allowed. REQUIREMENTS FOR CLAIMING OF CHECK FOR EDUCATIONAL BENEFIT Representative: 1. Authorization Letter from the

Scholar; 2. SCC of the scholar or any

government issued ID (valid); 3. At least 1 valid government

issued ID of the representative and any 1 valid ID

Student: 1. School ID 2. SCC

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

66

1. Submit complete requirements as listed above (personally at the PVAO Main Office or through Courier)

1.1 Evaluate completion of documents submitted. Note: If the scholar incurs a failing grade in the semester prior, EBP Staff shall notify the scholar that he/she is not eligible for payment of school bills for the current sem. The documents will be kept in the scholars’ folder.

None 4 days Educational Benefit Program Staff/ Frontline Officer on Duty

1.2 Encode the data in the Educational Benefit System and in the Activity Tracking System. For initial bills, a Billing and Financial Card will be prepared while for succeeding bills, the Billing and Financial Card will be pulled out.

None Educational Benefit Program Staff/ Frontline Officer on Duty

67

1.3 School bills will then be processed by examining the entries on the COE, evaluating the grades and updating the period of enrollment, balance of entitlement and amount of school fees in the financial and billing card. School fees and charges shall then be assessed by the examiner.

None Financial Claims Examiner I

1.4 Preparation of Voucher

None Assistant Financial Claims

Examiner

1.5 Review of Voucher for Transmittal

None Head, Educational Benefit and

Hospitalization Management

Section

1.6 Chief of Claims Division to sign the Obligation Slips (OBRS) and Disbursement Vouchers (DV)

None Chief, Claims Division

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1.7 Transmittal of Vouchers of processed school bills and obligation slips shall be prepared and transmitted to the Planning and Management Division for appropriate action. All transmitted vouchers are recorded/ documented on the transmittal database and copies of all the documents are stored in the individual folders of the scholars.


Examiner

1.8 The Section verifies the completeness of the forwarded documents. If complete, the documents will then be processed by the concerned budget staff. If incomplete, documents will be returned to the requesting office for

None 2 days Budget Section Staff

69

completion.

1.9 The Budget Staff verifies the availability of allotment in reference to appropriate RAOD. If allotment is available, the transaction will be obligated by assigning a control number, fund cluster, PAP, and account code, and certify the available allotment.

None Budget Section Staff

70

1.10 The Budget Staff initials Box B of the ORS and forward the request to H, BS or authorized representative for signature

None Head, Budget Section

1.11 The signed ORS will be returned to the budget staff for recording of the transaction in the record book. The staff will retain a copy of the ORS for filing and future reference.


1.12 The Section will forward the ORS and the supporting documents to the Pre-Audit Section for appropriate action.The transaction will then be recorded in the budget registries.


71

1.13 Receiving staff receives DVs with Supporting Documents and ORS from the Budget Section. Checks completeness of SDs based on checklist. Receiving staff forwards DV to the designated staff for processing.

None Pre-Audit Section Staff

1.14 Designated staff receives DVs with SDs and ORS from the receiving/releasing staff. Reviews DVs for completeness and propriety of SDs. If Incomplete, returns to the party concerned for compliance.


1.15 Designated staff checks correctness of the computations and make necessary adjustments. Informs the Budget


72

Sections for adjustments made.

1.16 Section Head reviews the accuracy of the DVs and puts initial under the name of the Chief Accountant.

None Head, Pre Audit Section

1.17 Chief, Accountant signs appropriate documents. Said documents will be forwarded to the Office of the Administrator/ Depusty Administrator

None Chief, Accountant

1.18 Deputy Administrator/ Administrator signs DVs

None 1 day

1.19 Upon receipt

of all signed/ approved DVS from the office of the DA and A. PVAO, the staff of the Collection, Disbursement & Remittance

None 1 day CRDS Staff

73

Section (CDRS) in-charge of the preparation of checks shall review if all the documents are properly signed. If not, the documents shall be returned immediately to the officials for signatures.

1.20 If all the documents are properly signed, the checks covering payments of the authorized transactions shall be prepared. The Head, of CDRS shall review the correctness of the entry on the checks. The staff in-charge of recording/ monitoring shall record the checks issued in the check registry book. The Bank Advice containing the lists of checks issued, name

None Head, CRDS

74

of payee/s and amount shall be prepared to be signed by the C, Finance.

1.21 All checks shall be forwarded to the Chief, Finance Division for signature.

None

1.22 The checks are forwarded to the Deputy Administrator/ Administrator for Signature

None 1 day

1.23 Upon receipt

of the signed checks, all the checks are detached from the DVs and prepare them for release. The signed Bank Advice shall be submitted to the servicing banks as references of the checks issuances

None For check mailing: 3 days

For depositing of checks: 8

days

75

1.24 For payments addressed to the schools not currently partnered with PVAO: Checks will be mailed by the Finance Division Staff and details are encoded in the Educational Benefit FIle Database.

1.25 For

payments addressed to partner schools with existing bank account details: Checks are deposited into their bank accounts. Copies of the vouchers, checks, and deposit slips are mailed to the students.

1.26 For

reimbursement: The check will be mailed to the students’ indicated address, deposited to

None

76

their personal bank account, or they may personally appear in PVAO to pick the check up.

2. (For Clients who prefers to pick their checks up personally in the PVAO Main Office) Clients shall proceed to the Cashier’s Office in Finance Division, Lapu-Lapu Hall, Veterans Compound, Camp General Emilio Aguinaldo, Quezon City and present the requirements stated above

2.1 Evaluate the documents presented by the client

None 2 minutes

2.2 Client shall sign the voucher and the log book upon release of check

None 1 minute

77

2.3 Update the Educational Benefit Database

None 2 minutes

TOTAL: 12 Days *For checks that requires mailing via PhilPost- excluding the turn around time of Philpost 17 Days **For checks that will be deposited to the school's/ student's bank account including the mailing of copies of DVs, Check, and Deposit Slip via official email

78

b. Processing of Payment of Review Fee

The PVAO Educational Benefit program scholar is entitled to receive one-time reimbursement/payment of review fee not exceeding eighteen thousand pesos (Php 18,000.00).

Office or Division:

Claims Division, Planning and Management Division, Finance Division, Office of the Administrator




Who may avail: Educational Benefit Program Scholars


1. Proof of Enrolment (e.g. Certificate of Enrolment, Photocopy of ID); 2. Original Official Receipts as proof of payment; and 3. Letter requesting for reimbursement

1. Review Center where the scholar is enrolled; 2. Review Center where the scholar is enrolled;


PROCESSING TIME

PERSON RESPONSIBLE


1.1 Educational Benefit Staff evaluates the completeness of the documents submitted

None 4 days Educational Benefit Program Staff/ Frontline Officer on Duty

79

1.2 Encode the data in the Educational Benefit System and in the Activity Tracking System. The Billing and Financial Card will be pulled out.

None Educational Benefit Program Staff/ Frontline Officer on Duty

1.3 If the submitted documents are in accordance with the requirements, the scholar’s information will be encoded in the EB System and the scholar’s financial and billing card shall be pulled out. Reviewed bill will then be processed by examining the entries on the Proof of Enrollment and Official Receipts. Review fees and charges shall then be assessed by the examiner.

None Financial Claims

Examiner I

1.4 Obligation Slips and Disbursement Vouchers shall be prepared and presented to the Supervisor for review.


Examiner

1.5 Review of Voucher for Transmittal

None Head, Educational Benefit and

Hospitalization Management

Section

80

1.6 Chief of Claims Division to sign the Obligation Slips (OBRS) and Disbursement Vouchers (DV)

None Chief, Claims Division

1.7 Transmittal of Vouchers of processed school bills and obligation slips shall be prepared and transmitted to the Planning and Management Division for appropriate action. All transmitted vouchers are recorded/ documented on the transmittal database and copies of all the documents are stored in the individual folders of the scholars.


Examiner

1.8 The Section verifies the completeness of the forwarded documents. If complete, the documents will then be processed by the concerned budget staff. If incomplete, documents will be returned to the requesting office for completion.

None 2 days Budget Section Staff

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1.9 The Budget Staff verifies the availability of allotment in reference to appropriate RAOD. If allotment is available, the transaction will be obligated by assigning a control number, fund cluster, PAP, and account code, and certify the available allotment.


1.10 The Budget Staff initials Box B of the ORS and forward the request to H, BS or authorized representative for signature

None Head, Budget Section

1.11 The signed ORS will be returned to the budget staff for recording of the transaction in the record book. The staff will retain a copy of the ORS for filing and future reference.


82

1.12 The Section will forward the ORS and the supporting documents to the Pre-Audit Section for appropriate action.The transaction will then be recorded in the budget registries.


1.13 Receiving staff receives DVs with Supporting Documents and ORS from the Budget Section. Checks completeness of SDs based on checklist. Receiving staff forwards DV to the designated staff for processing.


1.14 Designated staff receives DVs with SDs and ORS from the receiving/releasing staff. Reviews DVs for completeness and propriety of SDs. If Incomplete, returns to the party concerned for compliance.


1.15 Designated staff checks correctness of the computations and make necessary adjustments. Informs the Budget Sections for adjustments made.


83

1.16 Section Head reviews the accuracy of the DVs and puts initial under the name of the Chief Accountant.

None Head, Pre Audit Section

1.17 Chief, Accountant signs appropriate documents. Said documents will be forwarded to the Office of the Administrator/ Depusty Administrator

None Chief, Accountant

1.18 Deputy Administrator/ Administrator signs DVs

None 1 day

1.19 Upon receipt of all signed/approved DVS from the office of the DA and A. PVAO, the staff of the Collection, Disbursement & Remittance Section (CDRS) in-charge of the preparation of checks shall review if all the documents are properly signed. If not, the documents shall be returned immediately to the officials for signatures.

None 1 day CRDS Staff

84

1.20 If all the documents are properly signed, the checks covering payments of the authorized transactions shall be prepared. The Head, of CDRS shall review the correctness of the entry on the checks. The staff in-charge of recording/monitoring shall record the checks issued in the check registry book. The Bank Advice containing the lists of checks issued, name of payee/s and amount shall be prepared to be signed by the C, Finance.

None Head, CRDS

1.21 All checks shall be forwarded to the Chief, Finance Division for signature.

None

1.22 The checks are forwarded to the Deputy Administrator/ Administrator for Signature

None 1 day

85

1.23 Upon receipt of the signed checks, all the checks are detached from the DVs and prepare them for release. The signed Bank Advice shall be submitted to the servicing banks as references of the checks issuances

None For check mailing: 3 days

For depositing of checks: 8 days

1.24 For payments addressed to the schools not currently partnered with PVAO: Checks will be mailed by the Finance Division Staff and details are encoded in the Educational Benefit FIle Database. 1.25 For payments addressed to partner schools with existing bank account details: Checks are deposited into their bank accounts. Copies of the vouchers, checks, and deposit slips are mailed to the students. 1.26 For reimbursement: The check will be mailed to the students’ indicated address, deposited to their personal bank account, or they

None

86

may personally appear in PVAO to pick the check up.

2. (For Clients who prefers to pick their checks up personally in the PVAO Main Office) Clients shall proceed to the Cashier’s Office in Finance Division, Lapu-Lapu Hall, Veterans Compound, Camp General Emilio Aguinaldo, Quezon City and present the requirements stated above

2.1 Evaluate the documents presented by the client

None 2 minutes

2.2 Client shall sign the voucher and the log book upon release of check

None 1 minute

2.3 Update the Educational Benefit Database

None 2 minutes

87

TOTAL: 12 Days *For checks that requires mailing via PhilPost- excluding the turn around time of Philpost 17 Days **For checks that will be deposited to the school's/ student's bank account including the mailing of copies of DVs, Check, and Deposit Slip via official email

88

c. Processing of Application for Change of Degree or Course/ School

The PVAO Scholar may be allowed to change his/her degree or transfer to another school, upon proper application therefor, provided that the remaining balance of the period of entitlement and the scholar has not yet finished a course or degree under the program.

Office or Division:

Claims Division, Office of the Administrator






1. Course Curriculum Program/ Prospectus; 2. Latest Registration Form; 3. Transcript of Record from the previous school / Evaluation Form (grades for all semesters taken); 4. Photocopy of AWARD marked “Copy for Student”; 5. Application for Change of School / Course

1. Registrar of the school where the scholar intends to enroll (for change of school) or is currently enrolled (for change of course) 2. Registrar of the school where the scholar intends to enroll (for change of school) or is currently enrolled (for change of course) 3. Registrar of the school where the scholar was enrolled 4. This document is given to the student upon the award of educational benefit 5. You may download a copy of the Certificate of Enrolment on the PVAO Website: https://pvao.gov.ph/wp-content/uploads/2018/04/Certificate-of-Enrollment.pdf or email the Educational Benefit Management Unit at [email protected] or through the Iskolar ng Bayani Facebook page www.facebook.com/IskolarngBayani

89

CLIENT STEPS AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1.1 Evaluate completion of documents submitted.

None 1 day Financial Claims Examiner I

1.2 EB Staff verifies Educational Benefit System, Financial and Billing Cards for the number of entitlement granted, used, and remaining. The Course Curriculum shall also be evaluated to identify the remaining number of entitlement that will be granted to the scholar

None Financial Claims Examiner I

1.3 A recommendation shall be prepared and signed by the Head of the Educational Benefit and Hospitalization Management Section

None 1 day Head, EBHMS

90

1.4 A new set of Award for Educational Benefit indicating the approved course/ school shall be prepared

None 1 day Financial Claims Examiner I

1.5 The documents are reviewed by the Head, EBHMS and countersigned.

None 1 day Head, EBHMS

1.6 All documents are forwarded to the Chief, Claims Division for Signature

None 1 day Chief, Claims Division

1.7 The name of the student is encoded in the Masterlist and the documents are forwarded to the Administrator for his signature and approval

None 10 days PVAO Administrator

1.8 The scholar is notified via sms/call/ email of the result

None 10 minutes Financial Claims Examiner I

TOTAL: 15 days

91

d. Issuance of Lost Student Credit Card (Blue Book)

Office or Division:

Claims Division

Classification: Simple Transaction





1. Affidavit of Loss

2. Photocopy of AWARD marked "Copy

for Student"

1. Notary Public

2. This document is given to the student during the awarding of Educational Benefit


FEES TO BE

PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Scholar submits complete documents as listed above

1. Educational Benefit Staff evaluates the completeness of the documents submitted

NA 10 mins Financial Claims Examiner I

92

2. EB Staff verifies Educational Benefit System, Financial and Billing Cards for the number of entitlement granted, used, and remaining.


3. A new student credit card (blue book) is prepared indicating it as a replacement for a lost SCC, the number of entitlement granted, used, and remaining. The new SCC is forwarded to the Head, EBHMS and Chief, Claims DIvision for Signature


4. Release of replacement SCC

NA 2 minutes Financial Claims Examiner I

TOTAL: NA 47 minutes

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2. Processing of Initial Appeal on Disapproved Claims

Office or Division:

Claims Division




Who may avail: - Veteran - Spouse of the deceased Veteran; - Relative of the deceased claimant

1. DISAPPROVED CLAIMS


Document 1: Letter of appeal contesting the disapproval of claims with New and Material Evidence Document 2 : as applicable

A. If the reason of disapproval is due to no valid military service of veterans ; discharged without honor or dis honorable discharged or no mode of discharge

1. Valid Military Service Records

under honorable discharged condition

2. Amended military service records; Special Orders

3. OTJAG - Disposition on appeals for consideration

4. Attestation of Authorized Officers for Hukbalahap veterans

Document 3 : as applicable

B. If the reason for disapproval is the marital relationship to the deceased veteran or plural marriages (proof of marriage with veteran

1.Advisory of Marriages 2. Marriage contract 3. Birth certificate/s of child or

Children

1. Claimants

2. Non-current Records Division Office of the

Adjutant General (NRD-OTAG), Camp General Emilio Aguinaldo, Quezon city

3. Office of the Adjutant General (J1) Camp

General Emilio Aguinaldo, Quezon city 4. Missourri, USA for Philippine Scout ; 5. Claimants copy ( for deserving guerrilla) 6. Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry with registry number (LCR) 7. Parish /Parochial 8. National Archives of the Philippines 9. Philippine Court /Shariah Court with

Jurisdiction 10. Claimants ( no. 11)

94

Additional requirements (if necessary)

5. Court order in case of annulment / presumptive death

6. Philippine gov't recognition of divorce

7. OTJAG Declaration of Beneficiaries 8. or amended Declaration of

Beneficiaries 9. Requirements in compliance with

Article 27 and Article 162 of Code of Muslim Personal Laws

10. Divorce "TALAQ" 11. Requirements used in the

application for delayed registration of birth /marriage/death certificate

2. RESUMPTION OF PENSION


A. Non-compliance with Validation and Report of death

For personal Appearance

1. Accomplished Identity Sheet

2. Latest thumbprints specimen

3. Photocopy of any valid ID (e.g Senior Citizens ID, AFP ID, PVAO ID)

4. 2x2 ID picture

5. Explanation letter if more than 6 months on suspended / terminated / deceased status

6. Photocopy of passport / ID's in state

of residence for pensioners residing abroad

PVAO ( Main/Field Service Extension Office; PVAO web site www.pvao.gov.ph PVAO ( Main/Field Service Extension Office; PVAO web site www.pvao.gov.ph Claimant Claimant Claimant Claimant

http://www.pvao.gov.ph/


95

Additional requirement for non-appearance

7. Latest Barangay Certificate within 3- 6 months of issuance

8. 3R photo of pensioner holding latest

newspaper showing the face of the claimant and the date of publication.

B. For Report of Remarriage or with prior marriage 1. Letter of appeal 2. Death Certificate of prior husband/ wife - if Applicable 3. Photo copy of valid identification Card 4. CEMAR

C. For Report of Cohabitation 1. Letter of appeal 2.Proof of non-existence of Cohabitation 3.Photo copy of valid identification Card 4.CEMAR Note: 1. Requirements submitted through a representative should be accompanied with any 1.1. Valid ID and a form to be

accomplished indicating their relationship to the pensioner

2.2 Affirmation that the pensioner is alive.

3. Other evidence as deemed necessary

2.1 Certification as AFP-PGMC or 2.2 Certification as PNP current

pensioner

Claimant Claimant Claimant Philippine Statistics Authority (PSA), Quezon City Philippine Statistics Authority or Local Civil Registrar Office Claimant Philippine Statistics Authority (PSA), Quezon City Claimants representative AFP-PGMC , Camp General Emilio Aguinaldo, Quezon City Camp Rafael Crame, Quezon City

96

INITIAL APPEAL ON DISAPPROVED CLAIM

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID PROCESSIN

G TIME PERSON

RESPONSIBLE

1. Prepare

Letter of Appeal

2. Submit the letter of appeal to desk officer for initial assessment and verification.

3. Submit self

for Finger (Thumb) printing on the application form.

4. Receive file

copy of appeal

End of client steps

1. Handling of appeal

letter

2. Initial checking of claims status to determine the reason/s of disapproval

3. Assist claimant for

Finger (Thumb) printing on the thumbprints/ signature specimen form

4. Assist claimant to Log date and time of received copy of appeal letter on Log Book, advice claimant to await the written notice at given home address.

5. Encoding of appeal letter in the data base

1. None 2. None 3. None 4. None

5. None

10 minutes

10 minutes

10 minutes

10 minutes

10 minutes

Claimant









97

6. Prepare request

of certified copy of documents (CTC) at VRMD

7. Review /evaluation of appeal cases to resolve

8. Lag time in the receipt of results from both internal and external verification and confirmation of submitted documents (internal)

9. Prepares disposition on completed cases

10. Review the disposition

11. Signs disposition

6. None

7. None

8. None

9. None

10. None

10 minutes

1-5 working days (8 hours - 40

working hours)

60-105 working days

1-4 working days

(8 hrs – 32 hrs)

1-5 working days (8 hours - 40

working hours)

1-3

working days (8 -24 working

hours)

Information

Desk Officer, Claims

Division, PVAO

Legal Investigator/Assistant Financial Claims Officer,


Claimants; Concerned

PVAO Offices and internal /

external offices

Legal Investigator/Assistant Financial Claims Officer, Claims Division,

PVAO

Supervisor (ARS), Claims Division, PVAO

Chief, Claims Division, PVAO

98

12. ARB members for concurrence

13. For approval

14. Notice to claimant

15. Forward to concerned PVAO offices to effect the approved decision of the Board

1-3 working days

(8-24 hours)

10-17 working days (80-136

hours)

5-10 working days

(40-80 hours)

3 to 6 days (24–48 hours) upon receipt of

Approval

3 days upon notice to claimant

Appeals and Review Board

Member

Administrator

Legal Investigator/Assistant Financial Claims Officer,

Supervisor, Chief Claims

Division, PVAO

TOTAL: 210 Working Days

99

FOR RESUMPTION OF PENSION (Non-compliance with Validation and Report of Death)

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Query on

the status of pension claims

2. Filing up of identity sheet

3. Submit

self for Finger (thumb) printing on thumbprints and Signature specimen form

4. Submit the required documents to Information desk officer for initial assessment and verification.

5. Receive proof of compliance

1. Verification in the

system pension status

2. Handling of forms to be filled up

3. Assist claimant for (Thumb) printing thumbprints and Signature specimen form


5. Assist claimant to log time and received proof of

None

None

None

None

None

5 minutes

10-15 minutes

10 minutes

5 minutes

10 minutes

Information

Desk Officer, Claims Division,

PVAO

Information


PVAO

VRMD




Claims

100

End of client steps

compliance

6. Encoding of compliance

7. Prepare request for dactyl and certified copy of documents (CTC)

8. Receive dactyl results with CTC of documents

9. Lag time awaiting results of dactyl

10. Assignment of resumption claim folder

11. Evaluates documentary requirements and dactyl results

12. Prepare

Memorandum

None

None

None

None

None

None

None

45 minutes

10 minutes

15 minutes

10 minutes

5-7 working day intervals (40-56 hours)

5 minutes

20 minutes

Division, PVAO

Assistant Financial

examiner, Claims Division, PVAO







Assistant Financial Examiner,





101

13. Review Memorandum

14. Recommendation of the Chief, Claims Division for approval of the Administrator

15. For Administrator thru the Office of the Deputy Administrator

16. Prepare transmittal to MID copy furnished Finance Division for updating in the system

None

None

None None

None

20 minutes

10-20

minutes

4 hours minutes

10-12 working days

(80-96 hours)

1 day upon receipt of approve

Memorandum




Supervisor ARS Claims Division,

PVAO

Chief Claims Division,PVAO

10-12 working

days (80-96 hours)

Information Desk Officer, Claims Division, PVAO

TOTAL Total = 25 days

RESUMPTION OF PENSION (For Report of Remarriage)

CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING RESPONSIBLE

102

PAID TIME PERSON

1. Query on

the status of claims

2. Prepare letter of appeal

3. Submit letter of appeal to desk Officer for initial assessment and verification of attached documents

4. Receive proof of receipt of appeal

End of claimant steps

1. Verification in the

system the pension status

2. Inform claimant reasons of termination of claims

3. Initial verification/ assessment of submitted documents

4. Assist claimant to log time and received of proof of appeal

5. Prepare request for certified copy of documents

Lag time awaiting

CTC 6. Review

/evaluation of

None

None

None

None

None

None

5 minutes

5 minutes

5 minutes

10 minutes

Total 25 minutes

5 minutes 5-7 days

Information


PVAO









Assistant Financial

103

case to resolve

Lag time in the receipt of both internal and external verification and confirmation of submitted documents ( internal

7. Prepares Memorandum for cases for disposition

8. Review

Memorandum

9. Recommendation of

the Chief, Claims Division for approval of the Administrator

10. Approval of Memorandum

11. Prepare transmittal

None

None

None

None

None

20 mins

60-90 days 2 days

2 hours

2 hours

10-12


PVAO

Concerned PVAO Offices and from other

concerned government

offices.



Supervisor, ARS Claims

Division, PVAO

Chief Claims Division, PVAO

Administrator; Deputy

Administrator

Information

104

to MID copy furnished Finance Division for updating in the system

working days (80-96 hours)


Memorandum


PVAO

TOTAL NO. 112 days 4’25’’

RESUMPTION OF PENSION (Report of Cohabitation)

CLIENTS STEPS AGENCY ACTION FEES TO BE

PAID PROCESSING

TIME RESPONSIBLE

PERSON

1. Query on the status of claims

2. Prepare letter of appeal

3. Submit

letter of appeal to desk Officer for initial assessment and verification of attached documents

1. Verification in the system the pension status 2. Inform claimant reasons of termination of claims 3. Initial verification/ assessment of submitted documents

None

None

None

5 minutes

5 minutes

5 minutes







105

4. Receive proof of receipt of appeal

End of claimant steps

4. Assist claimant to log time and received of proof of appeal 5. Prepare request for certified copy of documents

Lag time awaiting CTC 6. Review /evaluation of case to resolve Lag time in the receipt of both internal and external verification and confirmation of submitted documents (internal) 7. Prepares Memorandum for cases ripe for disposition 8. Review Memorandum 9.Recommendation

None

None

None

None

None

None

10 minutes

Total 25 minutes

5 minutes

5-7 days

20 minutes

60-90 days

2 days

4 hours







Concerned PVAO Offices and from other

concerned government

offices .



Supervisor, ARS Claims

Division, PVAO Chief Claims

106

of the Chief, Claims Division for approval of the Administrator 10. Approval of memorandum 11. Prepare transmittal to MID copy furnished Finance Division for updating in the system

None

None

2 hours

10-12 working days

(80-96 hours)


Memorandum

Division, PVAO

Administrator; Deputy

Administrator



TOTAL 112 days

3. Resumption of Terminated / Blocked Pension Due to Non-Validation

Resumption of pension process applies to those monthly pensions which were suspended/ terminated for failure of pensioners to comply with the validation program such as submission of regular proof of life ; PSA data matching; Philpost verification; FSEO’s reports and other mode of validation

Office or Division:

Veterans Records Management Division, Finance Division

Classification: Highly Technical Transaction (Multi-Stage)



Who may avail:

PVAO PENSIONER


107

1. Duly accomplished Pensioners Update

Form with attached Identity Sheet and

Fingerprint Form to be signed by the FSEO

personnel in their respective areas or Police /

Barangay Officials in their locality;

2. Photocopy of two (2) valid IDs (e.g. Senior

Citizen’s ID, AFP ID, PVAO ID, PASSPORT,

GSIS/SSS UMID)

3. Barangay Certificate (if available)

For Non-Appearance: 3R photo of pensioner

holding latest newspaper (showing the face of

the claimant and the newspaper headline)

For those residing abroad: photocopy of

Passport or to be scheduled for Skype

Interview-Validation

Note: PUF and requirements submitted

through a representative should be

accompanied with any valid ID and a form to

be accomplished indicating their relationship

to the pensioner and confirmation that the

pensioner is alive.




3. Photocopy of any valid ID (e.g Senior

Citizens ID, AFP ID, PVAO ID)

Veterans Records Services Section, VRMD

PVAO Field Offices

108

4. 2x2 ID picture

5. Explanation letter if more than 6 months on

suspended / terminated / deceased status

6. Photocopy of passport / ID's in state of

residence for pensioners residing abroad


7. Latest Barangay Certificate within 3-6

months of issuance

8. 3R photo of pensioner holding latest

newspaper showing the face of the claimant

and the date of publication.

If necessary:

1. Photocopy of old age pension application

form

2. Certified photocopy of military service

records from NRD-OTAG

3. Certified photocopy of Birth Certificate and

Marriage contract


FEES TO BE

PAID

PROCESSING TIME

PERSON RESPONSIB

LE

1. Submit duly filled-up PUF with documentary requirements at

1. Check completeness and correction of data information and attached

1 work day

Financial Claims

Examiner II

109

counter 1 requirements.

If complete, acceptance of the PUF and requirements.

2. Evaluation of pensioners update form and requirements

3. If there is a data discrepancy between the pensioners submitted PUF and IVDMS viewing of approved reference folder shall be done.

Result of verification will determine whether pensioners will be subjected to spot verification (for non-appearance pensioner).

4. Capturing of pensioners Biometrics information (photo, signature and fingerprints).

5. Encoding in the validation module all validated pensioners.

6. Forwarding the list of validated pensioners to the Chief, VRMD and

NA

1 work day (depends on the bulk of received PUF for

evaluation)

14 work days

1 day

VRMD

110

Deputy Administrator for approval.

7. Posting in the IVDMS.

8. Validates/ reconciles the generated list of pensioners for resumption from the file of all stopped pensions in the IVDMS

2 days

1 day

1 day

Computer Programmer II

MID

9. Determines/ computes the correct amount to be paid for each pensioner

10. Identifies the sources and availability of funds to pay the pension obligations ( current NCA/ available bank balances)

11. DVs/ORs/ Payrolls/ other documents shall be prepared, reviewed/ approved/signed by the authorized signatories

111

12. The processed documents are submitted to PMD for obligation/audit

13. All payments made shall be encoded/updated in the IVDMS

14. Receive ORS from originating office. The ORS, along with its supporting documents, will then be forwarded to the Budget Section. 15. The Section verifies the completeness of the forwarded documents. If complete, the documents will then be processed by the concerned budget staff. If incomplete, documents will be returned to the requesting office for completion. 16. The Budget Staff verifies the availability of allotment in reference to appropriate RAOD. If allotment is available, the transaction will be obligated by

112

assigning a control number, fund cluster, PAP, and account code, and certify the available allotment.

TOTAL 43 work

days

4. Updating of Pensioners Status

A. Biometrics Capturing (Personal Appearance)

Office or Division: VETERANS RECORDS MANAGEMENT DIVISION

Classification: SIMPLE



Who may avail: PVAO PENSIONER


113

1. 2 Valid government issued ID’s (PVAO

ID, AFP / PNP ID, GSIS / SSS UMID,

Senior Citizen’s ID)

2. Duly accomplished Application form for

PVAO Pensioners ID (if the pensioner has

no existing biometrics information and or

new pensioner)

Veterans Records Services Section , VRMD


PROCESSING TIME

PERSON RESPONSIBLE

a. Pensioners Without Existing Biometrics Data in the system

1. Submit duly accomplished application form with 2 valid ID’s at counter 1.

1. Acceptance of submitted ID form and ID’s.

NA 5 minutes

Supervising Administrative

Officer

VRMD

2. Proceed to counter 2-3 for interview.

2. Interview the pensioner, verify data information and encode in the Biometrics system

NA 5 minutes Supervising Administrative

Officer

VRMD

2.1 Capture the photo, signature and fingerprints of the pensioner.

NA 5 minutes Supervising Administrative

Officer

VRMD

114

2.2 Post in the validation module.

NA 2 days Supervising Administrative

Officer

VRMD

2.3 Prepare transmittal report for the approval of the Chief, VRMD and Deputy Administrator

NA 2 days Supervising Administrative

Officer

VRMD

2.4 Updating in the IVDMS

NA 2 days Computer Programmer II

TOTAL: 7 days

b. Pensioner with existing Biometric Data in the System

1. Proceed to counter 3 for biometrics re-capturing

1.1 Interview the pensioner and capture his/her biometrics (photo, signature, verify fingerprints)

5 minutes Supervising Administrative

Officer

VRMD

1.2 Post in the validation


115

module.

Officer

VRMD

1.3 Prepare transmittal for the approval of the Chief, VRMD and Deputy Administrator.

2 days Supervising Administrative

Officer

VRMD

1.4 Update in the IVDMS.

2 days Computer Programmer II

TOTAL: 5 days

B. Biometrics Capturing (Personal Appearance) If with discrepancy in data or there is doubt in the identity of the pensioner

Biometrics Capturing aims to monitor and update pensioners status, location and other relevant information and cleanse pensions list to ensure that granting of benefits/ claims will be given only to eligible veterans and beneficiaries thru continuous update of pensioner’s status and purging of pensions list thus avoid losses of government funds.



116





1. 2 Valid government issued ID’s (PVAO

ID, AFP / PNP ID, GSIS / SSS UMID,

Senior Citizen’s ID)

2. Duly accomplished Application form for

PVAO Pensioners ID (if the pensioner has

no existing biometrics information and or

new pensioner)

3.Additional requirements as basis of the

discrepancy


PVAO FSEO


PROCESSING TIME

PERSON RESPONSIBLE

a. Pensioners Without Existing Biometrics Data in the system



5 minutes

117


2.1 Interview the pensioner, verify data information and encode in the Biometrics system.

5 minutes

2.2 Dactyl Analysis is performed to verify the identity of the pensioners, especially the World War II veterans.

5 minutes

2.3 If there is

discrepancy/ discrepancies on

the data, the pensioner is required to submit additional requirements as basis of the discrepancy.

5 days

2.4 Capture the photo, signature and fingerprints of the pensioner.

2.5 Awaiting compliance of requirements (incomplete documents submitted).

118

2.6 Post in the validation module.

2 days

2.7 Prepare transmittal report for the approval of the Chief, VRMD and Deputy

2 days

2.8 1.4 Update in the IVDMS.

2 days

TOTAL:

40 work days (including

wait time for compliance)

C. Pensioner’s Update Form (PUF) Submission

Pensioners who cannot personally appear in the PVAO or FSEO shall submit their duly accomplished pensioners update form with documentary requirements thru their representative, mail , PVAO accredited banks or financial on an annual basis. This process aims to continuously update pensioner’s status, location and other relevant information and cleanse pensions list to ensure that granting of benefits/claims will be given only to eligible veterans and beneficiaries thru continuous updating of pensioner’s status and purging of pensioners list thus avoid losses of government funds.

Office or Division:

VETERANS RECORDS MANAGEMENT DIVISION

119






1. Duly Accomplished PUF with

signature and thumbprint

2. Latest picture of pensioner with

signature at the back (3R size)

showing front page of latest national

newspaper.

3. Valid government issued ID’ cards

(PVAO ID, AFP / PNP ID, GSIS / SSS

UMID, Senior Citizen’s ID)

4. Barangay Certificate as to

residency in given address

5. Photocopy of Passport (if pensioner

is residing abroad)


PVAO FSEO


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit duly filled-up PUF with documentary requirements at counter 1

1.1. Check completeness and correction of data information and attached requirements. If complete,

1 day

120

acceptance of the PUF and requirements.

1.2. Evaluation of pensioners update form and requirements

1 day

1.3. Capturing of pensioners Biometrics information (photo, signature and fingerprints).

5 minutes

1.4. Encoding in the validation module all validated pensioners.

2 days

1.5 Forwarding the list of validated pensioners to the Chief, VRMD and Deputy Administrator for approval.

1 day

1.6. Posting in the IVDMS.

1 day

121

TOTAL: 7 days

D. Pensioner’s Update Form (PUF) submission if with discrepancy or there is doubt in the identity of the pensioner

Pensioners who cannot personally appear in the PVAO or FSEO shall submit their duly accomplished pensioners update form with documentary requirements thru their representative, mail , PVAO accredited banks or financial on an annual basis. This process aims to continuously update pensioner’s status, location and other relevant information and cleanse pensions list to ensure that granting of benefits/claims will be given only to eligible veterans and beneficiaries thru continuous updating of pensioner’s status and purging of pensioners list thus avoid losses of government funds.







122

1. 2 Valid government issued ID’s

(PVAO ID, AFP / PNP ID, GSIS / SSS

UMID, Senior Citizen’s ID)

2. Duly accomplished Application form

for PVAO Pensioners ID (if the

pensioner has no existing biometrics

information and or new pensioner)


PVAO FSEO

CLIENT STEPS

AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit duly filled-up PUF with documentary requirements at counter 1

1.1. Acceptance of submitted ID form and ID’s.


Officer

VRMD

1.2. Interview the pensioner, verify data information and encode in the Biometrics system.


Officer

VRMD

1.3 Dactyl Analysis is performed to verify the identity of the pensioners, especially the World War II veterans.


Officer

VRMD

123

1.4 If there is a discrepancy / discrepancies on the data, the pensioner is required to submit additional requirements as basis of the discrepancy.


Officer

VRMD

1.5. Capture the photo, signature and fingerprints of the pensioner.


Officer

VRMD

1.6. Awaiting compliance of requirements (incomplete documents submitted)

20-30 days Supervising Administrative

Officer

VRMD

1.7. Post in the validation module.


Officer

VRMD

1.8. Prepare transmittal report for the approval of the Chief, VRMD and Deputy Administrator


Officer

VRMD

124

1.9 Updating in the IVDMS

1 day Supervising Administrative

Officer

VRMD

TOTAL 40 days

E. Skype Validation

This process aims to provide real-time, hands-on feedback and cost-effective means of validating our pensioners residing locally and abroad specially World War 2 Veterans and Surviving Spouses. It will spare the veterans from personally filing / submitting their Personal Update Form (PUF) and monitoring their respective entitlements from PVAO.







125

1. Scanned copy / screenshot of any 2

valid government issued ID’s (Passport,

PVAO / AFP / PNP ID, GSIS / SSS

UMID, SC ID)

2. Request for Skype Validation thru

email

3. Valid Skype Account/Username


PVAO Website (www.pvao.gov.ph)

PVAO Official Facebook Page


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Send an email request for Skype Validation.

1. Check email request for Skype.


Officer

VRMD

1.1 Send confirmation email to pensioner.


Officer

VRMD

1.3 Download and print required documents


Officer

VRMD


126

2. Wait for an email confirmation for the schedule of the interview.

2.1 Contact and conduct online interview.


Officer

VRMD

3. Attached screenshot/ scanned copy of valid ID’s

3.1 Send email stating that the pensioner is already validated for the period.


Officer

VRMD

. 3.2 Encode list of pensioners validated thru Skype.


Officer

VRMD

3.3 Prepare transmittal of validated pensioners for the approval of the Chief, VRMD and Deputy Administrator


Officer

VRMD

3.4 Encoding in the IVDMS.


Officer

127

VRMD

TOTAL: 8 days

5. Issuance of )PVAO pensioner’s ID / Issuance of Certification (for new PVAO ID issuance)

Office or Division:





Who may avail:

PVAO PENSIONER


A. For New PVAO ID Issuance (New

Applicants) / Replacement of Old Issued

PVAO ID (PVAO ID issued 2015 and

below by third party provider GMP)

1. 2 valid government issued ID’s

(Passport, PVAO / AFP / PNP ID, GSIS /

SSS UMID, SC ID)

2. Duly accomplished Application for

PVAO Pensioners ID / Request for

Certification

Veterans Records Services Section,

VRMD

PVAO Website (www.pvao.gov.ph)

128


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Officer

VRMD


2.1 Interview the pensioner, verify data information and encode in the Biometrics system.


Officer

VRMD

2.2 Capture the photo, signature and fingerprints of the pensioner


Officer

VRMD

2.3 Print PVAO ID. 1 minute Supervising Administrative

Officer

VRMD

3. Claim Printed ID.

3.1 Release PVAO ID.

1 minute Supervising Administrative

Officer

129

VRMD

TOTAL 17 minutes

6. Issuance of PVAO Pensioner’s Id / Issuance of Certification (For Replacement of Newly Issued PVAO ID)

Office or Division:


Classification: Simple



Who may avail:

PVAO PENSIONER


B. Replacement of Newly Issued

PVAO Pensioners ID

1. 2 valid government issued ID’s

(Passport, PVAO / AFP / PNP ID,

GSIS / SSS UMID, SC ID)

2. Recent and valid affidavit of loss / police blotter report



FEES TO BE

PROCESSING TIME

PERSON RESPONSIBLE

130

PAID

1. Proceed to counter 3 to submit affidavit of loss/police blotter for lost PVAO ID

1. Interview the pensioner and secure affidavit of loss/police blotter report


Officer

VRMD

2. Proceed to the Cashier Section-Finance Division to pay the cost of ID replacement

2. Provide slip to be given by the pensioner to the Cashier upon payment.

5 minutes

3. Get the O.R.

3.1 Photocopy OR.

1 minute

3.2 Print PVAO ID.

1 minute

4. Claim Printed ID.

4. Release PVAO ID

1 minute

TOTAL 13 minutes

131

7. Issuance of Certified Copy of Documents / Military Service Record



Type of Transaction: Government to Citizen



WHERE TO SECURE

A. Pensioner (Personal

Appearance)

1. 2 valid government

issued ID’s (Passport,

PVAO / AFP / PNP ID, GSIS /

SSS UMID, SC ID)

2. Letter addressed to

Deputy Administrator

stating the purpose of the

request

3. Duly accomplished

request slip

B. Representative only

1. Duly Accomplished

request slip

2. Letter addressed to

Deputy Administrator

stating the purpose of the

request


PVAO FSEO

132

3. Valid government issued

ID’ cards (PVAO ID, AFP /

PNP ID, GSIS / SSS UMID,

Senior Citizen’s ID) of the

pensioner

4. Authorization letter from

the pensioner (if still alive)

5. Proof of relationship to

the veteran/pensioner (Birth

Certificate, Marriage

Contract, etc.)

6. Copy of 2 valid ID's of the

representative (GSIS / SSS

UMID, Driver’s License,

Passport, etc.)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E

1. Secure request slip and submit duly filled-up request slip together with the documentary

1. Receive request for copy of documents/ MSR together with the documentary documents.

1 day

1.2 . If complete, evaluate documents/req

1 day

133

uirements for the purpose

2. Wait for the advice.

2.1 Forward request slip, letter and copy of ID’s to the Deputy Administrator for his approval.

1 day

2.2 Issue the requested

documents.

4 days

TOTAL 7 days

8. CORRECTION OF DATA / INFORMATION

Office or Division:







134

1. Letter request for correction

2. Notarized affidavit of discrepancy

3. Proof or basis for correction (Original

Copy from the Issuing Office with OR or

Certified true copy with OR such as Birth

Certificate, Marriage Contract,

CENOMAR, CEMAR, Death Certificate)


PVAO FSEO


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit duly filled-up request slip.

1. Receive request for data correction.

1 day Financial Claims Examiner I

VRMD

1.1 Evaluate data for correction.

1 day

2. Wait for the interview to be conducted.

2.1 Provide list of documents for the pensioner to comply if not available in their respective 201 file.

1 day

2.2 Wait for the compliance.

20-30 days

135

3. Submit needed requirements.

3.1 Prepare report of correction subject to the approval of the Chief, VRMD and Deputy Administrator.

1 day

3.2 Reflect/update correction in the IVDMS.

1 day

TOTAL 40 days

9. Processing of Affiliation of Veterans Organizations with the Veterans Federation of the Philippines (VFP)

PVAO endeavors to unify all veterans under an empowered and credible umbrella organization—the Veterans Federation of the Philippines (VFP). To do this, PVAO strengthens the Federation by helping the eleven disenfranchised original charter members to rejoin the VFP. PVAO also intends to bring new blood into the Federation by facilitating the affiliation of fraternal and regional veterans organizations.

Office or

Division: Veterans Affairs Management Division


Type of

Transaction: Government to Veterans Organization

Who may

avail:

Veterans Organizations (as defined in the VFP Constitution and By-

Laws)


1. SEC Registration 2. Articles of Incorporation

1. http://www.sec.gov.ph/online-

services/sec-company-

http://www.sec.gov.ph/online-services/sec-company-registration-system/


136

3. Constitution and By-Laws 4. Board Resolution of latest results of

election 5. Board Resolution expressing intent of

the Association to be affiliated with the Veterans Federation of the Philippines

6. List of Members with addresses and contact information

7. Duly Accomplished VFP Forms/Registration Forms (at least 50 members without VFP membership dues deduction) (Note: for members not yet Old Age Pensioners, membership dues in the amount of Php500.00 must be remitted to the Treasurer of the organization)

For purposes of affiliation, the Treasurer and President issues a certification that the organization received the membership dues of listed members not yet Old Age Pensioners or 65 years old.

Members below 65 years old to attached a copy of their AFP Retirees ID (front and back)

8. Resume of the President 9. Covering letter addressed to the

President, Veterans Federation of the Philippines [President’s Name] Veterans Federation of the Philippines Gatpuno Villegas Street, Ermita, Manila

registration-system/ 2. Same as above 3. Same as above

CLIENT STEPS

AGENCY ACTION

FEES TO BE

PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of required documents

1.1 Evaluate submitted documents

1 day Veterans Assistance

Officer

Veterans Affairs and Services


137

Section, Veterans Affairs

Management Division

1.2 Feedback to veterans organizations re status of submitted documents

1.3 Advice veterans organization re deficiencies**

1.4 Assist veterans organizations in their

1.5 Transmit Affiliation documents to the Veterans Federation of the Philippines

1.6 Feedback/ Dialogue with veterans organizations re status of affiliation with the Veterans Federation of the Philippines

**If client has deficient SEC Registration, the Agency will action as follows:

1. Assist the Client in securing SEC template documents for registration

1 day securing and filling-up of SEC template documents

2. Assist in filling-up of SEC template documents

5 days allotted time for client compliance

3. Assist in filling-up of SEC template documents

4. Print the completed SEC template documents

138

5. Notarize SEC completed template documents

6. Scan the notarized the completed SEC template documents

7. Scan the notarized the completed SEC template documents

8. Submit through SEC Company Registration System (https://crs.sec.gov.ph/)

If client has deficient in VFP membership requirement, the Agency will action as follows:

1. Identify which VFP requirement is deficient

1 day

2. If documentary requirements are deficient, assist in the completion of the VFP documentary form

1 day

3. If the Veterans Organization fails to meet the minimum number of members, assist Client in recruiting for members through group campaigns, Veterans Help Desk, and Information Materials

30 days

TOTAL 39 days

139

10. Responding to queries and complaints

The Public Affairs Office establishes and maintains PVAO’s representation by providing appropriate response to clients who sent queries and complaints through different feedback mechanisms.

Office or Division:

Public Affairs Office




Who may avail: Veterans, Clients, Stakeholders


N/A N/A


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

General, simple queries and complaints

1. Veterans, clients, stakeholders to provide feedback/ queries/ complaints through various feedback mechanisms: Hotline 8888,

General, simple queries and complaints are responded to by concerned PAO staff daily.

N/A 1 day Public Affairs Office Staff


140

CSC Contact Center ng Bayan, and Emails ([email protected] / [email protected]).

TOTAL 1 day

For complex and specific queries and complaints,

1. . Veterans, clients, stakeholders to provide feedback/ queries/ complaints through various feedback mechanisms: Hotline 8888, CSC Contact Center ng Bayan, and Emails ([email protected] / [email protected]).

1.2 PAO routes these to the concerned divisions through Unified Complaints Handling Tracking System (UCHTS), an automated scheme that records complaints and tracks the progress of complaints received and acted upon.

NA 10 minutes Public Affairs Office Staff


1.2 Await Response from concerned

2 days

141

division

1.3 Once appropriate feedback or response is given by the concerned division, PAO staff will provide the feedback or response to the complainant.

1 day Public Affairs Office Staff


TOTAL 3 days

11. Monitoring of clients and stakeholders’ feedback through Facebook Page

The Public Affairs Office is the primary unit responsible in managing the content of its official Facebook page. Consequently, the office maintains good rapport to its clients by providing them with an avenue to give feedback and receive response real time.

Office or Division: Public Affairs Office




142

Who may avail: Veterans, Clients, Stakeholders


N/A N/A


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Veterans, clients, stakeholders to provide feedback/ queries/ complaints through Facebook..

1.1 General, simple queries and complaints are responded to by concerned PAO staff daily.

None 1 working day Administrative Officer

1.2 For complex and specific queries and complaints, PAO routes these to the concerned divisions through a routing slip.

143

1.3 Once appropriate feedback or response is given by the concerned division, PAO staff will provide the feedback or response to the complainant.

1.4 On a quarterly basis, PAO generates an executive summary of PVAO’s Facebook Page engagement.

TOTAL: 1 working day

12. Release of Wheelchair and other Ambulatory Devices

Wheelchairs and other ambulatory devices are available to all veterans and/or

their spouse who are in need of ambulatory aide. Request is subject for approval

of the Administrator of PVAO.

144

Office or Division:

GENERAL SERVICES AND SUPPORT MANAGEMENT DIVISION – SUPPLY AND EQUIPMENT MANAGEMENT SECTION



GOVERNMENT TO CITIZEN

Who may avail:

VETERANS


WHERE TO SECURE

1. Request approved by the

Administrator of PVAO

2. Photocopy of ID of person

receiving the wheelchair

1. Veterans Affairs Management Division or

from the Medical Clinic in Claims Division,

Andres Bonifacio Hall, Veterans Compound

CLIENT

STEPS

AGENCY

ACTION

FEES

TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIB

LE

1. Proceed to the

General Services

and Support

Management

Division, 2nd

Floor, Building

No.4

1. Prepare

Request

issuance Slip

(RIS) and gate

pass

None 15 minutes

Admin Aide,

Supply and

Equipment

Management

Section

145

Sign the RIS Release the

wheelchair

TOTAL: 15 minutes

13. Request for Access in the National Military Shrines Premises and/or Use of Shrine Amenities for Events and Mass Gatherings/Tours PVAO is continuously advocating the preservation the solemnity and sanctity of all National Military Shrines. Hereof, prior to access and use of the shrine amenities, approval of higher authorities is required.

Office or Division:

Veteran Memorial and Historical Division (VMHD) / National Military Shrine Units

Classification: Simple/Complex


G2C – Government to Citizen; G2B – Government to Business Entity; G2G – Government to Government

Who may avail: All


Request letter addressed to the PVAO Administrator thru the Chief,VMHD

From requesting party

Coordination with the Shrine Curator of the intended National Military Shrine

Intended National Military Shrine

Supporting documents relative to the event/tour (if necessary) (e.g. program of activities, traffic plan, security plan, waste disposal plan, LGU permits, etc.)

From requesting party, LGU, local PNP/BFP


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of request letter

1. Receipt of request letter

2. Drafting of response letter

One (1) working day

146

3. Transmittal to the Administrator and/or C,VMHD for approval

2. Coordinate with Shrine Curator of the intended National Military Shrine and submission of supporting documents (if necessary)

1. Shrine Curator to discuss the shrine rules and restrictions

2. Discuss and determine the program for the events

3. Receipt of supporting documents

One (1) working day Note: Depending on the enormity or complexity of the event, coordination time may extend as coordination with other stakeholders maybe required.

Release of approval / disapproval of the request

One (1) working day

TOTAL: Three (3) working days Note: Processing time depends on the enormity or complexity of the event/tour

Note: Entrance fees are charged for Mt. Samat National Shrine, Kiangan National Shrine, and Capas National Shrine. The fees are as follows:

Mt. Samat National Shrine

Kiangan National Shrine

Capas National Shrine

Student ₱20.00 ₱10.00 ₱10.00

Domestic Tourist ₱30.00 ₱20.00 ₱20.00

Foreign ₱50.00 ₱40.00 ₱40.00

Veterans Free Free Free

147

Free entrance to the abovementioned shrines maybe requested and subject to the approval of the PVAO Administrator and/or Chief,VMHD. Further, the use of conference room and lodging (room) in the Kiangan National Shrine and the Philippine-Korea War Memorial Hall (PKWMH) Auditorium is being charged. The fees are as follows:

Kiangan National Shrine

PKWMH

Conference Room ₱500.00 / day -

Lodging (room) ₱900.00 / day -

Auditorium -

₱8,000.00 for 4Hrs and Additional

₱2,000.00/hour in excess thereof

The following stakeholders are entitled for free use of the PKWMH Auditorium: PVAO, PEFTOK Veterans Association Inc. (PVAI), Embassy of the Republic of Korea, National Unification Advisory Council-Philippines Chapter (NUAC), United Korean Community Association (UKCA), and Philippine Department of Korean War Veterans Association (KWVA-PD).

14. Request for Guided Tour Upon request, guided tours can be requested. In coordination with the LGU, a shrine personnel and/or LGU tourism personnel can guide tourists free of charge.

Office or Division:

Veteran Memorial and Historical Division (VMHD) / National Military Shrine Units

Classification: Simple


G2C – Government to Citizen; G2B – Government to Business Entity; G2G – Government to Government

Who may avail: All


Request letter addressed to the Shrine Curator of the intended National Military Shrine

From requesting party


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

148

1. Submission of request letter

1. Receipt of request letter

2. Coordination with local tourism personnel (if necessary)

3. Drafting of response letter

4. Transmittal of response to requesting party

One (1) working day

TOTAL: One (1) working day

149

Field Service Extension Office

External Services

150

1. Issuance of claims application

The first step in applying for any pension or benefit begins with the issuance of the claims application form. Every pension or benefit requires a specific application form, with requirements specific for every pension or benefit claimed.

Office or Division:

Field Service Extension Offices




Who may avail:

OLD AGE PENSION: World War II veterans, AFP retirees, and their surviving spouses

DEATH PENSION: Surviving spouse, unmarried minor children, or parents of the veteran

DISABILITY PENSION: World War II veterans who were disabled/injured in line of duty; AFP veterans with disability discharge rating; spouse and unmarried minor children of veterans with a 100% disability rating

BURIAL ASSISTANCE: Next kin of deceased veteran or whoever paid for burial expenses

EDUCATIONAL BENEFIT: World War II, PEFTOK or PHILCAG veteran, surviving spouse of the eligible veteran, direct descendant of an eligible veteran

ACCRUED PENSION: Veteran, surviving spouse, or next kin of deceased veteran who is eligible for the pension but has not been granted in the past

VHMCP REIMBURSEMENT: World War II veteran, dependent of a World War II veteran, post war veteran (PEFTOK and PHILCAG veterans), soldiers killed-in-action, and dependents of post war

151

veterans and soldiers killed-in-action


Checklist of required documents to be submitted for every pension/benefit being applied for.

- PVAO website: www.pvao.gov.ph - FSEO

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client requests for a

copy of the application form

for the particular

pension/benefit being applied

for.

1. Verify with PVAO database

of existing claim/s or pre-

assess veterans’ Military Service

Record (MSR) as to length of

Military Service and Character of

discharge. If eligible, the appropriate

application form/s and checklist will

be provided.

None 2-3 minutes FSEO personnel on-duty or the Head of the

FSEO

TOTAL: None 2-3 minutes

2. Fingerprint Impression on the Application Form

Fingerprint Impression on the application form aids in the establishment of the identity of the claimant and is part of the records of the pensioner / beneficiary.


152

Office or Division:





Who may avail:

Applicants of OLD AGE PENSION, DEATH PENSION, DISABILITY PENSION, BURIAL ASSISTANCE and EDUCATIONAL BENEFIT.


Duly accomplished application form with Fingerprint and Signature Specimen form


CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client accomplishes the Fingerprint and Signature Specimen Form.

1. FSEO personnel provides the Fingerprint and Signature Specimen Form and assists the claimant, if needed, in accomplishing the form.

None 3 minutes FSEO personnel on-duty or the Head of the

FSEO


153

2. FSEO personnel assists the claimant in impressing his/her fingerprints.

3 minutes FSEO personnel on-duty or the Head of the

FSEO

3. FSEO personnel receives the document once accomplished.


FSEO

TOTAL: None 8 minutes

3. Administration of Oath

An oath is a type of attestation by which an individual signifies that he/she is bound in conscience to perform a particular act truthfully and faithfully. This ensures that submissions of documents made by clients are executed truthfully.

Office or Division:





Who may avail:

Applicants of OLD AGE PENSION, DEATH PENSION, DISABILITY PENSION, BURIAL ASSISTANCE, EDUCATIONAL BENEFIT, and ACCRUED PENSION.

154


1. Duly accomplished application form with documentary requirements


2. Valid ID card, preferably government issued:

- Senior Citizen's ID - AFP ID - GSIS ID - SSS ID

- Senior Citizen’s ID: Municipal/City Office of Senior Citizens Affairs

- AFP ID: Non-Current Records Division - Office of the Adjutant General

- GSIS ID: Government Service Insurance System

- SSS ID: Social Security System

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client submits accomplished forms with complete documentary requirements to the FSEO.

1. FSEO personnel checks the completeness of data written on the application form fields.

If incomplete, FSEO personnel assists the claimant in filling out the form.

If complete, FSEO personnel proceeds in administering the oath.


FSEO


155

2. FSEO personnel administers oath by the claimant.


FSEO

3. FSEO personnel receives the document.


FSEO


4. Pre-evaluation and acceptance of Old Age Pension (Veteran and Surviving Spouse) Application

FSEO personnel accepts and pre-evaluates applications of Old Age Pension to ensure proper processing of claims by the PVAO Main Office.

Office or Division:


Classification: Highly Technical Transaction (Multi-stage)



Who may avail:

Applicants of OLD AGE PENSION (World War II veterans, AFP retirees, and their surviving spouses).


156


1. Duly accomplished

Application Form

2. Photocopy of two (2) valid ID

cards duly issued by any

government agencies

3. Two latest 2X2 Colored ID picture of the applicant

Application Form is available at the PVAO website <www.pvao.gov.ph> and the FSEO.

A. For Veteran and Surviving

Spouse (Initial Pension)

4. Proof of Service

4.1 For World War II veterans

and AFP Non-Retirees

- Officially transmitted

Military Service Record

(MSR) issued solely for

“PVAO Benefits”

- Separation/Discharge

Order/General

Order/Morning Report

4.2 For AFP Retirees

- Photocopy of AFP Retiree

ID Card

Non-Current Records Division of the Office of the Adjutant General (NRD-OTAG)

Non-Current Records Division of the Office of the Adjutant General (NRD-OTAG)


157

- Retirement Order

- Officially transmitted Military

Service Record (MSR) if

name is not included in the

List of AFP Retirees

4.3 For Philippine Scouts

- Original copy/Certified True

Copy of Enlistment Record

and Report of Separation-

AGO Form 53-55 (those

whose date of entry/

enlistment is on or before

June 3, 1946 within

Philippine territories)

- Report of Separation

4.4 For Philippine Constabulary

- Officially transmitted

Military Service Record

(MSR) issued solely for

“PVAO Benefits” and

- Photocopy of Statement of Service from DPRMS, Philippine National Police (PNP), Camp Crame

United States Department of Veterans Affairs

(USDVA)

The National Personnel Records Center St. Louis, Missouri, USA

- Non-Current Records Division of the Office

of the Adjutant General (NRD-OTAG)

Directorate For Personnel and Records Management Service (DPRMS), Philippine National Police (PNP), Camp Crame,Q.C

B. For Surviving Spouse (wherein

the veteran was a PVAO

pensioner or had an approved

claim benefits)

158

4. Original /Certified True Copy

of your Registered Marriage

Certificate from the Local Civil

Registrar (LCR) / Philippine

Statistics Authority (PSA

formerly known as National

Statistics Office or NSO)

5. Original Copy of Advisory of

Marriage (ORS Form # 5)


of the registered Death

Certificate of the Veteran



Certificate of spouses from

previous marriages, if

applicable

the Local Civil Registrar (LCR) / Philippine Statistics Authority (PSA formerly known as National Statistics Office or NSO)

FOR OTHER CIRCUMSTANCES/CASES, THE FOLLOWING DOCUMENTS SHALL BE REQUIRED:

a. For Foreign Documents – All documents executed and official certifications issued by foreign country are admissible if duly authenticated by the Philippine Consulate concerned.

b. For Late Registered Documents – If the submitted documents are late registered, the following additional documents, in

-

159

accordance with the PSA requirements, shall be required:

1. For Delayed Registration of Birth

1.1. Copy of Certificate of Live Birth duly accomplished and signed by the proper parties.

1.2. Affidavit for Delayed Registration (at the back of the Certificate of Live Birth) signed by the father, mother or guardian, or the child himself, if he is of understanding capacity.

1.3. Any two of the following documentary evidences which may show the name of the child, date and place of birth, and the names of the parents.

1.3.1. baptismal certificate;

1.3.2. school records;

1.3.3. income tax of parent/s or insurance policy;

1.3.4. medical records;

1.3.5. passport;

1.3.6. veterans ID; and

1.3.7. Others, such as barangay captain's certification.

160

1.4. Affidavit of two (2) disinterested persons who might have witnessed or have known about the birth of the child; and a sworn statement of the present whereabouts of the mother, if the person seeking late registration of an illegitimate child is not the mother.

1.5. Certificate of Marriage, if married.

2. For Delayed Registration of Death

2.1. Copy of Certificate of Death that has been accomplished correctly and completely.

2.2. Affidavit of Delayed Registration which shall be:

2.2.1. executed by the hospital or clinic administrator if the person died in the hospital, clinic or similar institution;

2.2.2. or if the person died elsewhere, by the attendant-at-death;

2.2.3. In the default of the hospital or clinic administrator or attendant-at-death, the affidavit shall be executed by any of the nearest relative of the deceased, or by any person having legal charge of the deceased when he was still alive.

161

2.3. Authenticated copy of the certificate of burial, cremation, or any other means of corpse disposal.

3. For Delayed Registration of Marriage

3.1. Copy of Certificate of Marriage that must have been accomplished correctly and completely.

3.2. Affidavit of delayed registration which shall be executed by:

3.2.1. the solemnizing officer; or

3.2.2. the person reporting or resenting the Certificate of Marriage;

3.2.3. two (2) disinterested persons who have personal knowledge of the marriage preferably the sponsors and witnesses of the marriage stating therein the exact place and date of marriage, the facts and circumstances surrounding the marriage and the reason or cause of the delay.

3.3. Certified copy of the application for marriage license bearing the date when the marriage license was issued, whenever

162

applicable.

3.4. Birth Certificate (not late registered) of at least two (2) children (if applicable) issued by PSA or LCR indicating clearly the date and place of marriage of parents, and

3.5. Certified true copy of the church or civil marriage certificate duly signed and sealed by the parish priest, minister or custodian of the said records.

4. For Muslim Claimants – Muslim marriages, births, death and divorces are covered by registration laws, thus not exempted from presentation of documentary requirements to establish the facts of their births, death, marriages and divorces. As such, processing and adjudication of Muslim applications for pension benefits shall strictly follow the rules under Section 11 of Department Order No. A-049 on matter of births, death, marriages and divorces.

The fact of marriage, birth and/or death of a Muslim veteran or beneficiary shall be established by a certificate issued by the Muslim Circuit Registrar concerned; but in the absence of any such record, by sworn statements of their Municipal Mayor, the Commanding Officer / Commander-in-arms of the veteran

163

and of two (2) disinterested persons who have personal knowledge of the fact of birth.

c. For Muslim Plural Marriages – For the purposes of determining the Muslim veteran’s surviving spouse or spouses who will be entitled to claims benefits, the second and/or succeeding wife or wives must submit the following, to wit:

1. Written order of the proper Shari’ah Circuit Court authorizing the Muslim male to contract a subsequent marriage, upon the court’s order.

2. Proof of Death and Proof of Relationship – The fact of death and marriage of Muslim veteran shall establish by a certificate issued by Muslim Circuit Registrar concerned. However, in the absence of such registry record, by sworn statement of the Municipal Mayor, Commanding Officer of the veteran and two disinterested persons who have personal knowledge of the fact of death and marriage.

REQUIREMENTS FOR THE ISSUANCE OF NOTICE OF APPROVAL

A. If applicant is the claimant/beneficiary

1. Two (2) Government Issued IDs

164





3. Photocopy of Government Issued ID of the Claimant

REQUIREMENTS AFTER OPENING A BANK ACCOUNT (NOA)

Initial Pension:

1. Bank Confirmation Slip (BCS) with 1x1 ID photo

2. Snapshot (c/o bank) or photocopy of ATM or Passbook

3. Photocopy of 2 Government Issued ID cards

If pensioner is represented by a relative, he/she must present a Special Power of Attorney (SPA) or authorization letter.


165

1. Approval Sheet



1. Filled-out NOPPA/BCS

2. Snapshot (LBP)

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client secures the

proper application form

and checklist from the counter.

1. FSEO personnel verifies

with PVAO database of

existing claim/s or pre-assess

veterans’ Military Service Record

(MSR) as to length of Military

Service and Character of discharge. If eligible, the appropriate


be provided.


FSEO

166

2. If application form has been

properly accomplished,

client’s fingerprints

shall be taken

2. FSEO personnel facilitates

impression of fingerprints.


FSEO

3. Submit filled out application forms together

with the complete

documentary requirements to

FSEO personnel on duty / Head of

the FSEO.

3. Receives accomplished

application form with the complete

documentary requirements for pre-assessment.


FSEO

4. Claimant waits for his/her

name to be called for the

notarization of the application

form. For applications

filed through a representative, application shall be notarized by a notary public and a Special

Power of Attorney shall be presented

as proof of the claimant’s

representative.

4. Notarize Application Form

(Applicable only for walk-in

applicants who personally

appear to submit his/her

application).


FSEO

167

5. Biometrics shall be taken

from the claimant. Once accommodated, claimant shall

sign in the logbook /

record book at the counter.

5. FSEO personnel

encodes veteran information in the

Integrated Veteran

Database Management

System (IVDMS) and digitization of

applicant’s personal profile.


FSEO

6. Claimant receives the

Acknowledgement Stub of the

application.

6. FSEO personnel issues

client’s Acknowledgeme

nt Stub of the application and

informs the applicant of the

other procedures that the

application will go through.


FSEO

7. FSEO personnel

forwards the documents to the Central Office for processing (final

review and issuance of

cheque).

(Transmittal period

depends on the mailing period of PhilPost.)


168

5. Pre-evaluation and acceptance of Death Pension

FSEO personnel accepts and pre-evaluates applications of Death Pension to ensure proper processing of claims by the PVAO Main Office.

Office or Division:


Classification: Highly Technical Transaction (Multi-stage)



Who may avail:

Applicants of DEATH PENSION (surviving spouse, unmarried minor children, or parents of the veteran).



Duly accomplished Application Form

PVAO Central Office / PVAO Field Service Extension Offices/ PVAO website: www.pvao.gov.ph

A. For Killed-In-Action or Line of

Duty

7. Proof of Military Service

- Statement of Service

- Casualty Report

- Declaration of Line of

Duty Status

- Declaration of Legal

Beneficiaries


Mother Unit of the veterans’ Major Branch of Service

169

of your Registered Marriage

Certificate


of Birth Certificate of

unmarried minor child/ren

below 18 years of age


of Birth Certificate of Veteran

(if the applicant/s are

parents)

11. 2X2 Colored ID picture of

applicant/s

8. Photocopy of AFP

Dependent’s ID

B. For Death due to Service-

Connected Disability




Marriage Certificate from

LCR / PSA (for surviving

spouse)


Birth Certificate/s of

Child/ren (for surviving

Philippine Statistics Authority (PSA) or Local Civil Registrar (LCR)

170

child/ren)

REQUIREMENTS FOR THE

ISSUANCE OF NOTICE OF

APPROVAL

A. If applicant is the

claimant/beneficiary

1. Photocopy of two (2) valid

government issued IDs

2. Original copy of

Acknowledgement Receipt


1. Special Power of Attorney

(SPA), ID of representative

(must be a direct

descendant of the claimant)

2. Original copy of

Acknowledgement Receipt

3. Photocopy of Government

Issued ID of the claimant

REQUIREMENTS AFTER

OPENING A BANK ACCOUNT

(NOA)

Initial Pension:

1. Bank Confirmation Slip

(BCS) with 1x1 ID photo

2. Snapshot (c/o bank) or

photocopy of ATM or Passbook

3. Photocopy of two (2) valid

171

government issued ID cards

If pensioner is represented by a

relative, he/she must present a

Special Power of Attorney (SPA) or

authorization letter.

REQUIREMENTS FOR THE

ISSUANCE OF NOPPA

1. Approval Sheet


REQUIREMENTS AFTER

OPENING A BANK ACCOUNT

1. Filled-out NOPPA/BCI

2. Snapshot (LBP)

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




1. FSEO personnel verifies

with PVAO database of

existing claim/s or pre-assess

veterans’ Military Service Record

(MSR) as to length of Military

Service and Character of discharge. If eligible, the appropriate


be provided.


FSEO

172

2. If application form has been

properly accomplished,

client’s fingerprints

shall be taken

2. FSEO personnel facilitates

impression of fingerprints.


FSEO

3. Submit filled out application forms together

with the complete


FSEO personnel on duty / Head of

the FSEO.

3. Receives accomplished

application form with the complete

documentary requirements for pre-assessment.


FSEO

4. Claimant waits for his/her

name to be called for the

notarization of the application

form. For applications

filed through a representative, application shall be notarized by a notary public and a Special



representative.

4. Notarize Application Form

(Applicable only for walk-in

applicants who personally

appear to submit his/her

application).


FSEO

173

5. Biometrics shall be taken

from the claimant. Once accommodated, claimant shall

sign in the logbook /

record book at the counter.

5. FSEO personnel

encodes veteran information in the

Integrated Veteran

Database Management

System (IVDMS) and digitization of

applicant’s personal profile.


FSEO


Acknowledgement Stub of the

application.








FSEO

7. FSEO personnel



cheque).

(Transmittal period



174

6. Offline biometric capturing of pensioners without existing biometrics data in the system

The offline capturing of pensioner’s biometric information and all other data information shall be used as basis of his/her validation.

Office or Division:





Who may avail:

PVAO Pensioners


1. 2 valid government issued IDs:

- PVAO ID - AFP ID - PNP ID - GSIS / SSS UMID - Senior Citizens’ ID

- PVAO ID: PVAO - AFP ID: Non-Current Records Division

- Office of the Adjutant General - PNP ID: Philippine National Police - GSIS / SSS UMID - either from the

Government Service Insurance System or from the Social Security System


2. Duly accomplished Application form for PVAO Pensioners ID (if the pensioner has no existing biometrics information and or new pensioner)



175

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Pensioner submits duly

accomplished application form with 2 valid IDs at the counter.

1. FSEO personnel

receives the submitted

accomplished form and IDs.


FSEO

2. FSEO personnel

interviews the pensioner to

verify data and information on the application and encode the

same in the Biometrics System.


FSEO

3. FSEO personnel

capture the photo, signature and fingerprint

impression of the pensioner.


FSEO


176

7. Offline biometric capturing of pensioners with existing biometrics data in the system

The offline capturing of pensioner’s biometric information and all other data information shall be used as basis of his/her validation.

Office or Division:





Who may avail:

PVAO Pensioners


1. 2 valid government issued IDs:

- PVAO ID - AFP ID - PNP ID - GSIS / SSS UMID - Senior Citizens’ ID

- PVAO ID: PVAO - AFP ID: Non-Current Records Division

- Office of the Adjutant General - PNP ID: Philippine National Police - GSIS / SSS UMID - either from the

Government Service Insurance System or from the Social Security System


CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

177

1. Pensioner proceeds to the

Biometrics Capturing Counter.

1. FSEO personnel





FSEO

2. FSEO personnel




FSEO


8. Release of Acknowledgement Receipt

The Acknowledgement Receipt serves as a proof of the claimant that his/her application has been received by the PVAO personnel on-duty. This shall be presented if follow ups will be in the future.

Office or Division:



Type of Government to Citizen

178

Transaction:

Who may avail:



1. Duly accomplished application form with documentary requirements


2. Valid ID card, preferably government issued:






CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client submits

accomplished forms with complete


the FSEO.

1. Upon conduct of the pre-

evaluation by the FSEO, the FSEO

personnel will issue an

Acknowledgement Stub / Receipt.


FSEO


179

2. FSEO personnel will

inform the claimant of the

other procedures his/her

application would go through after

the filing process.


FSEO


9. Appeals on Denied Application

PVAO provides the service for claimants who have disapproved claims to settle issues on identity and all other discrepancies which surfaced during the evaluation of the application.

Office or Division:





Who may avail:



180

1. Letter request from claimant From the requesting claimant

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client submits letter

request to FSEO.

1. FSEO personnel

receives letter request from

claimant.


FSEO





the filing process.


FSEO


10. Resumption of suspended pension due to non-compliance to validation

For pensioners who have suspended pension accounts due to non-compliance, PVAO provides the right to have the pensioner’s status of life confirmed through several validation mechanisms.

Office or Division:


181




Who may avail:

PVAO Pensioner


For personal appearance:

1. Accomplished Identity Sheet and Fingerprint Form to be signed by the FSEO personnel in their respective areas or Police / Barangay Officials in their locality


2. Duly accomplished Pensioners Update Form


3. Latest thumbprint specimen

4. Photocopy of two (2) valid IDs (e.g. Senior Citizen’s ID, AFP ID, PVAO ID, PASSPORT, GSIS/SSS UMID)

- Senior Citizen ID - City/Municipal Office of Senior Citizen Affairs

- AFP ID - Non-Current Records Division - Office of the Adjutant General (NRD-OTAG)

- Passport - Department of Foreign Affairs

- GSIS/SSS UMID - Government Service Insurance System / Social Security System



182

5. 2X2 ID picture Photo studio in the locality / residence of the pensioner

6. Explanation letter from pensioners if the pensioner did not validate more than 6 months on the cases of suspended / terminated / deceased status

7. Photocopy of passport / IDs in state of residence for pensioners residing abroad

For non-appearance (additional requirements):

8. Barangay Certificate issued within 3-6 months

Barangay Hall of where the pensioner resides

9. 3R photo of pensioner holding latest newspaper (showing the face of the claimant and the newspaper headline)

10. Additional requirements, if necessary:

- Photocopy of old age pension application form

- Certified photocopy of military service records from NRD-OTAG

- Certified photocopy of Birth Certificate and Marriage contract

183

11. For those residing abroad: photocopy of Passport or to be scheduled for Skype Interview-Validation

12. For those who submitted through a representative: PUF and requirements should be accompanied with any valid ID and a form to be accomplished indicating their relationship to the pensioner and confirmation that the pensioner is alive.

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client submits duly filled-up PUF

with documentary requirements.

1. FSEO personnel checks

completeness and correctness

of data information and

attached requirements.

If complete, FSEO personnel accepts the PUF

and the requirements.


FSEO

2. FSEO personnel

captures the pensioner’s biometric

information (photo, signature,


FSEO

184

and fingerprint impression).

3. FSEO personnel

forwards the documents to the Central Office for final review and encoding in the

system.

(Transmittal period


FSEO personnel on-duty or the Head of the

FSEO


11. Resumption of suspended pension due to report of cohabitation / remarriage

For pensioners who have suspended pension accounts due to non-compliance, PVAO provides the right to have the pensioner’s status of life confirmed through several validation mechanisms. As provided in Republic Act No. 6948, as amended, PVAO may also suspend pensioners who are reported to be practicing cohabitation or are remarried.

Office or Division:



Type of Government to Citizen

185

Transaction:

Who may avail:

PVAO pensioner


1. Letter of appeal From the requesting claimant

2. Certificate of Marriage (CEMAR) Philippine Statistics Authority / Local Civil Registry

3. Statements proving non-existence of cohabitation

From disinterested parties of the case

4. Birth Certificate of Child/children out of cohabitation

Philippine Statistics Authority / Local Civil Registry

5. Death certificate of prior husband / wife - if applicable

Philippine Statistics Authority / Local Civil Registry

6. Additional requirement (if necessary) - Duly accomplished Identity Sheet and Thumbprints and Signature Specimen


CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


186

1. Client submits appeal

letter and documents to

the FSEO.

1. FSEO personnel

receives appeal letter and

documents from claimant.


FSEO

2. FSEO personnel

evaluates the submitted

documents.

If complete, FSEO personnel

accepts the documents.

If incomplete, the FSEO personnel

returns the documents to the claimant and ask them to comply

with the requirements.


FSEO

3. FSEO personnel informs the

claimant of the other procedures

his/her application would go through after

the filing process.

187

4. FSEO personnel


system.

(Transmittal period



FSEO

TOTAL: None 12 minutes for the

acceptance of the report

12. Resumption of suspended pension due to report of death

For pensioners who have suspended pension accounts due to non-compliance, PVAO provides the right to have the pensioner’s status of life confirmed through several validation mechanisms. As provided in Republic Act No. 6948, as amended, PVAO may also suspend pensioners who are reported to be deceased.

Office or Division:





Who may avail:

PVAO pensioner

188





3. Photocopy of any valid ID (e.g Senior Citizens ID, AFP ID, PVAO ID)

4. 2x2 ID picture

5. Explanation letter if more than 6 months on suspended / terminated / deceased status

6. Photocopy of passport / ID's in state of residence for pensioners residing abroad

PVAO ( Main/Field Service Extension Office; PVAO web site www.pvao.gov.ph PVAO ( Main/Field Service Extension Office; PVAO web site www.pvao.gov.ph Claimant Claimant Claimant Claimant


7. Latest Barangay Certificate within 3-6 months of issuance

8. 3R photo of pensioner holding latest newspaper showing the face of the claimant and the date of publication.

Claimant Claimant

1. Requirements submitted through a representative should be accompanied with any

1.1 Valid ID and a form to be

accomplished indicating their relationship to the pensioner

3.2 Affirmation that the pensioner is

alive.

Claimant’s representative



189

4. Other evidence as deemed necessary

2.3 Certification as AFP-PGMC

or

Certification as PNP current pensioner

AFP-PGMC , Camp General Emilio Aguinaldo, Quezon City

Camp Rafael Crame, Quezon City

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client reports the death of the

pensioner.

1. FSEO personnel

provides the Report of Death

Form to the client.


FSEO

2. FSEO personnel assists

the client in accomplishing

the form, if necessary.


FSEO

3. Once duly accomplished,

FSEO personnel receives the form

and the registered death

certificate.


FSEO

4. FSEO personnel


(Transmittal period



FSEO

190

system.


13. Acceptance and evaluation of Burial Assistance application

FSEO personnel accepts and pre-evaluates applications of Burial Assistance to ensure proper processing of benefit by the PVAO Main Office.

Office or Division:





Who may avail:

Applicants of BURIAL ASSISTANCE (Next kin of deceased veteran or whoever paid for burial expenses).


1. Duly accomplished Burial Assistance Application Form


2. Death certificate of the veteran Philippine Statistics Authority (PSA) main or


191


3. Birth certificate if the claimant is a veteran’s child; marriage contract if claimant is the veteran’s spouse

Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR)

4. Photocopy of 2 valid ID cards, preferably government issued:






5. Original receipt or certification issued by the funeral parlor

Funeral parlor; Burial cemetery; Columbarium that provided services for the deceased veteran

6. Accomplished waiver if claimant is not the plan holder with photocopy of a valid ID

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




1. FSEO personnel

provides the application form to the counter.


FSEO

192

2. Claimant submits the

accomplished application form

together with the

documentary requirements.


the completeness/ consistency/

correctness of information

written in the form fields and of

submitted documentary requirements.


FSEO

3. Claimant undergoes fingerprint

impression.


the claimant in impressing

his/her fingerprints.


FSEO

4. Claimant notarizes the application form. For

applications filed through a representative, application shall be notarized by a notary public and a Special



representative.

4. FSEO personnel

administers oath and notates the application form.


FSEO

193


Acknowledgement Stub /

duplicate copy of the

application.







FSEO personnel also assists the claimant to log

the date and time he/she received

the duplicate copy of the

application form.


FSEO

7. FSEO personnel



cheque).

(Transmittal period



14. Evaluation of Educational Benefit Program application

A scholarship grant given by PVAO for the education of a veteran, the surviving spouse, or one direct descendant (child or grandchild) of the qualified World War II, Philippine Expeditionary Force to Korea (PEFTOK), and Philippine Civic Action Group (PHILCAG) veteran.

194

The program entitles a veteran (WWII, PEFTOK & PhilCag), or his qualified beneficiary, to study at any school, college, university, or institution recognized by the Commission on Higher Education (CHED). The benefit covers payment of tuition, matriculation, registration, clinical, affiliation, military training, diploma and graduation fees not exceeding Forty Thousand pesos (40,000.00 Php) per school year.

Office or Division:





Who may avail:

Applicants of EDUCATIONAL BENEFIT (World War II, PEFTOK or PHILCAG veteran, surviving spouse of the eligible veteran, direct descendant of an eligible veteran).


Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy)

Department of National Defense (DND) – Philippine Veterans Affairs Office(PVAO), Claims Division, Frontline Service; PVAO Field Service Extension Offices; or at www.pvao.gov.ph (Philippine Veterans Affairs Office official website)


Department of National Defense (DND) – Philippine Veterans Affairs Office(PVAO),

195

Document 4: Original Marriage Contract Of the Veteran and his spouse (#1 copy) Document 5: Original Birth certificate of the Veteran’s Child (#1 copy) Document 6: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 7: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 8: 2x2 Picture (white background) of the beneficiary: child or grandchild (#2 copies) Document 9: 2x2 Picture (white background) of the claimant: veteran (#2 copies)

Claims Division, Frontline Service; PVAO Field Service Extension Offices; or at www.pvao.gov.ph (Philippine Veterans Affairs Office official website)

Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR)

Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Any Photo Shop, that is convenient to the applicant.

Any Photo Shop, that is convenient to the applicant.

FOR CHILD OR GRANDCHILD; IF VETERAN IS ALREADY DECEASED AND SURVIVING SPOUSE IS A PVAO PENSIONER (initial)

Document 1: Duly Accomplished

Department of National Defense (DND) –

196

Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy) Document 4: Original Marriage Contract Of the Veteran (#1 copy) Document 5: Original Death Certificate Of the Veteran (#1 copy) Document 6: Original Birth certificate of the Veteran’s Child (#1 copy) Document 7: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 8: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy)

Philippine Veterans Affairs Office(PVAO), Claims Division, Frontline Service; PVAO Field Service Extension Offices; or at www.pvao.gov.ph (Philippine Veterans Affairs Office official website)


Department of National Defense (DND) – Philippine Veterans Affairs Office(PVAO), Claims Division, Frontline Service; PVAO Field Service Extension Offices; or at www.pvao.gov.ph (Philippine Veterans Affairs Office official website) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR)



197

Document 9: 2x2 Picture (white background) of the beneficiary: child or grandchild (#2 copies) Document 10: 2x2 Picture (white background) of the claimant: spouse of the veteran (#2 copies)


FOR CHILD OR GRANDCHILD; IF VETERAN AND SPOUSE OF THE VETERAN ARE ALREADY DECEASED AND ARE PVAO PENSIONERS (initial)

Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy) Document 4: Original Marriage Contract Of the Veteran and his spouse (#1 copy) Document 5: Original Death





198

Certificate Of the Veteran (#1 copy) Document 6: Original Death Certificate Of the Veteran’s spouse (#1 copy) Document 7: Original Birth certificate of the Veteran’s Child (#1 copy) Document 8: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 9: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 10: Duly Notarized Waiver of Rights of all the Children of the Veteran in favor of the proposed beneficiary with attached photo copies of government issued ID’s of all waivers. Document 11: Original Death Certificate of the Veteran’s child/children (if anyone from the children of the deceased veteran is/are already deceased) (#1 copy each) Document 12: 2x2 Picture (white background) of the claimant: child (#2 copies)


Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Notary Public Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Any Photo Shop, that is convenient to the applicant.

199

Document 13: 2x2 Picture (white background) of the beneficiary: child of grandchild (disregard if veteran’s child is also the beneficiary) (#2 copies)


FOR CHILD OR GRANDCHILD; IF VETERAN AND SPOUSE OF THE VETERAN ARE ALREADY DECEASED AND ARE NOT PVAO PENSIONERS (initial)

Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy) Document 4: Officially transmitted Military Service Record of the deceased veteran (#1 copy) Document 5: Original Marriage Contract Of the Veteran and his spouse (#1 copy)




Camp Gen. Emilio Aguinaldo, Quezon City – Non-current Records Division Office of the Adjutant General (NRD-OTAG) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR)

200

Document 6: Original Death Certificate Of the Veteran (#1 copy) Document 7: Original Death Certificate Of the Veteran’s spouse (#1 copy) Document 8: Original Birth certificate of the Veteran’s Child (#1 copy) Document 9: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 10: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 11: Duly Notarized Waiver of Rights of all the Children of the Veteran in favor of the proposed beneficiary with attached photo copies of government issued ID’s of all waivers. Document 12: Original Death Certificate of the Veteran’s child/children (if anyone from the children of the deceased veteran is/are already deceased) (#1 copy each) Document 13: 2x2 Picture (white



Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Notary Public


Any Photo Shop, that is convenient to the

201

background) of the claimant: child (#2 copies) Document 14: 2x2 Picture (white background) of the beneficiary: child of grandchild (disregard if veteran’s child is also the beneficiary) (#2 copies)

applicant. Any Photo Shop, that is convenient to the applicant.

FOR CHILD OR GRANDCHILD; IF WITH PREVIOUS APPROVED EDUCATIONAL BENEFIT APPLICATION

Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Student’s Information Sheet (#1 copy) Document 3: Waivee’s Consent Regarding Transfer of Educational Benefits (If previous Educational Benefit was approved with minimum balance of 5 months or was not used by the previous waive) (#1 copy) Document 4: Original Death Certificate Of the Veteran (if death is succeeding to previously approved Educational Benefit application otherwise disregard) (#1 copy) Document 5: Original Death





202

Certificate Of the Veteran’s spouse: (if death is succeeding to previously approved Educational Benefit application otherwise disregard) (#1 copy) Document 6: Original Birth certificate of the Veteran’s Child (#1 copy) Document 7: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 8: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 9: Duly Notarized Waiver of Rights of all the Children of the Veteran in favor of the proposed beneficiary with attached photo copies of government issued ID’s of all waivers. Document 10: Original Death Certificate of the Veteran’s child/children (if anyone from the children of the deceased veteran is/are already deceased) (#1 copy each) Document 11: 2x2 Picture (white background) of the claimant: child (#2 copies) Document 12: 2x2 Picture (white background) of the beneficiary: child of grandchild (disregard if

Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Notary Public



203

veteran’s child is also the beneficiary) (#2 copies)

FOR CHILD OR GRANDCHILD OF THE DECEASED VETERAN TO HIS DECEASED FIRST WIFE IN WHOM THE SECOND WIFE IS A PVAO PENSIONER

Document 1: Duly Accomplished Application Form (#1 copy) Document 2: Affidavit of No Other Claims Filed (#1 copy) Document 3: Student’s Information Sheet (#1 copy) Document 4: Original Marriage Contract Of the Veteran and his 1ST spouse (#1 copy) Document 5: Original Death Certificate Of the Veteran (#1 copy) Document 6: Original Death Certificate Of the Veteran’s 1ST spouse (#1 copy)


Department of National Defense (DND) – Philippine Veterans Affairs Office(PVAO), Claims Division, Frontline Service; PVAO Field Service Extension Offices; or at www.pvao.gov.ph (Philippine Veterans Affairs Office official website) Department of National Defense (DND) – Philippine Veterans Affairs Office(PVAO), Claims Division, Frontline Service; PVAO Field Service Extension Offices; or at www.pvao.gov.ph (Philippine Veterans Affairs Office official website) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR)


204

Document 7: Original Birth certificate of the Veteran’s Child (#1 copy) Document 8: Original Marriage Contract of Veteran’s Child: needed only if already married (#1 copy) Document 9: Original Birth certificate of the Veteran’s Grandchild: needed only if grandchild is the beneficiary (#1 copy) Document 10: Duly Notarized Waiver of Rights from the Second wife of the deceased Veteran in favor of the proposed beneficiary with attached photo copies of government issued ID’s of all waivers. Document 11: 2x2 Picture (white background) of the claimant: child (#2 copies)

Document 12: 2x2 Picture (white background) of the beneficiary: child of grandchild (disregard if veteran’s child is also the beneficiary)

Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR)

Philippine Statistics Authority (PSA) main or provincial office; Local Civil Registry (LCR) Notary Public



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

205




1. FSEO personnel

provides the application form to the counter.


FSEO

2. Claimant submits the

accomplished application form

together with the

documentary requirements.


the completeness/ consistency/

correctness of information

written in the form fields and of

submitted documentary requirements.


FSEO

3. Claimant undergoes fingerprint

impression.


the claimant in impressing

his/her fingerprints.


FSEO

4. Claimant notarizes the application form. For

applications filed through a representative, application shall be notarized by a notary public and a Special

Power of

4. FSEO personnel

administers oath and notates the application form.


FSEO

206

Attorney shall be presented


representative.




application.










application form.


FSEO

7. FSEO personnel



cheque).

(Transmittal period



207

15. Evaluation of Payment of Educational Benefit

This process covers the processing of payment of educational benefit of scholars whose documents were submitted personally to the Philippine Veterans Affairs Office Main Office or via courier. In accordance with Section 24 of the Department Order 65-Existing Rules and Regulations pertaining to the administration of Educational Benefits, PVAO shall pay the actual total school fees incurred in the enrolment of any grantee-user based on the schedule of fees authorized by the CHED and appearing in the prospectus, catalogue or brochure of the school concerned, including tuition, matriculation, registration, clinical, affiliation, military training, diploma and graduation fees; Provided that the educational benefit provided herein shall be in an amount not exceeding Forty Thousand pesos (Php 40,000.00) per school year. School fees in excess of the amount authorized herein shall be shouldered by the grantee-user. Further, a. Educational benefit provided herein shall be in an amount not exceeding Twenty Thousand pesos (P20,000.00) per semester; or Thirteen Thousand Three Hundred Thirty-Three and 33/100 (P 13, 333.33) per trimester; or Ten Thousand pesos (P10,000.00) per quarter.

Office or Division:





Who may avail:

Educational Benefit Program scholars


FOR PAYMENT TO SCHOOL:

For Initial Bill

1. Original AWARD marked “Copy

for Billing”;

For payment made directly to the school:

For initial bill:

1. This document is given to the student upon

the award of educational benefit

208

2. Original Confirmation Slip

(signed by the Registrar and with

the school’s dry seal);

3. Duly accomplished Certificate

of Enrolment; and

4. School Registration Form/

Assessment Form (Photocopy)

For succeeding bills

1. Duly accomplished Certificate of

Enrolment (Original);

2. School Registration and

Assessment Form (photocopy);

and


of grades from the previous school

term

FOR REIMBURSEMENT TO

STUDENTS:

For reimbursement of Initial Bill

2. This document is given to the student upon

the award of educational benefit

3. You may download a copy of the

Certificate of Enrolment on the PVAO

Website: https://pvao.gov.ph/wp-

content/uploads/2018/04/Certificate-of-

Enrollment.pdf or email the Educational

Benefit Management Unit at

[email protected].

ph or through the Iskolar ng Bayani

Facebook page

www.facebook.com/IskolarngBayani

4. School's accounting or registrar's office

For succeeding bills:

1. You may download a copy of the

Certificate of Enrolment on the PVAO

Website: https://pvao.gov.ph/wp-

content/uploads/2018/04/Certificate-of-

Enrollment.pdf or email the Educational

Benefit Management Unit at

[email protected].

ph or through the Iskolar ng Bayani

Facebook page

www.facebook.com/IskolarngBayani

2. School's accounting or registrar's office;

3. School's Registrar Office

209

1. Original AWARD marked “Copy

for Billing”;

2. Original Confirmation Slip

(signed by the Registrar and with

the school’s dry seal);

3. Duly accomplished Certificate of

Enrolment; and

4. School Registration Form/

Assessment Form (Photocopy)

5. Letter request for

Reimbursement;

6. Original OFFICIAL RECEIPTS

with a Certificate of Full Payment

issued by the school showing the

amount of school fees paid,

specific terms covered by such

payment and the corresponding

official receipt number in order to

effect reimbursement of expenses

up to a maximum of P40,000.00 a

year per scholar.

For reimbursement of succeeding

bills

1. Copy of School Registration

Form/Certificate of Registration

with assessment;


of grades from the previous term;

3. Certificate of Enrolment duly

signed by the School Registrar

210

and/or School Accountant;

4. Letter request for

Reimbursement;

5. Original OFFICIAL RECEIPTS

with a Certificate of Full Payment

issued by the school showing the

amount of school fees paid,

specific terms covered by such

payment and the corresponding

official receipt number in order to

effect reimbursement of expenses

up to a maximum of P40,000.00 a

year per scholar.

To process the reimbursement of

school bill/s the scholar has to

ensure that he/she has paid in full

and is cleared of all school

accountabilities for the semester /

period. Further, reimbursement of

school fees from prior year of the

current academic year is allowed.

However, reimbursement from

suspended term due to failed

subject/s will not be allowed.

REQUIREMENTS FOR

CLAIMING OF CHECK FOR

EDUCATIONAL BENEFIT

Representative:

1. Authorization Letter from the

Scholar;

2. SCC of the scholar or any

211

government issued ID (valid);

3. At least 1 valid government

issued ID of the representative

and any 1 valid ID

Student:

1. School ID

2. SCC

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client submits

complete requirements at

the FSEO.

1. FSEO personnel

evaluates the completion of documents submitted.

If complete, the FSEO personnel

accepts the documents. If

incomplete, the documents shall be returned to

the claimant for their completion.


FSEO







informs the


FSEO

212

application. applicant of the other procedures

that the application will go

through.




application form.

3. FSEO personnel



cheque).

(Transmittal period



16. Evaluation of Change of School/Course Application

The PVAO Scholar may be allowed to change his/her degree or transfer to another school, upon proper application therefor, provided that the remaining balance of the period of entitlement and the scholar has not yet finished a course or degree under the program.

Office or Division:


213




Who may avail:

Educational Benefit Program Scholars


1. Course Curriculum Program/ Prospectus; 2. Latest Registration Form; 3. Transcript of Record from the previous school / Evaluation Form (grades for all semesters taken); 4. Photocopy of AWARD marked “Copy for Student”; 5. Application for Change of School / Course

1. Registrar of the school where the scholar intends to enroll (for change of school) or is currently enrolled (for change of course) 2. Registrar of the school where the scholar intends to enroll (for change of school) or is currently enrolled (for change of course) 3. Registrar of the school where the scholar was enrolled 4. This document is given to the student upon the award of educational benefit 5. You may download a copy of the Certificate of Enrolment on the PVAO Website: https://pvao.gov.ph/wp-content/uploads/2018/04/Certificate-of-Enrollment.pdf or email the Educational Benefit Management Unit at [email protected] or through the Iskolar ng Bayani Facebook page www.facebook.com/IskolarngBayani

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

214

1. Client submits


the FSEO.

1. FSEO personnel



accepts the documents. If

incomplete, the documents shall be returned to



FSEO




application.


applicant of the other procedures


through.


FSEO

4. FSEO personnel


review and approval of request).

(Transmittal period



215

17. Request for Issuance of Lost Student Credit (Blue Book)

Office or Division:





Who may avail:

Educational Benefit Program scholars


1. Affidavit of Loss

2. Photocopy of AWARD marked “Copy for Student”

1. Notary Public 2. This document is given to the student

during the awarding of the Educational Benefit

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client submits


the FSEO.

1. FSEO personnel



accepts the


FSEO

216

documents. If incomplete, the documents shall be returned to



applicant of the other procedures


through.


FSEO

3. FSEO personnel


review and approval of request).

(Transmittal period



18. Biometrics Capturing, PVAO Pensioner’s ID, Request for Certification

These services aim to monitor and update pensioners status, location and other relevant information and cleanse pensions list to ensure that granting of benefits/ claims will be given only to eligible veterans and beneficiaries thru continuous update of pensioner’s status and purging of pensions list thus avoid losses of government funds.

217

Office or Division:





Who may avail:

PVAO Pensioners


For New PVAO ID Issuance (New Applicants) / Replacement of Old Issued PVAO ID (PVAO ID issued 2015 and below by third party provider GMP)

1. 2 valid government issued ID’s (Passport, PVAO / AFP / PNP ID, GSIS / SSS UMID, SC ID)

2. Duly accomplished Application for PVAO Pensioners ID / Request for Certification

1. Passport: Department of Foreign Affairs PVAO ID: PVAO AFP ID: Non-Current Records Division - Office of the Adjutant General PNP ID: Philippine National Police GSIS / SSS UMID - either from the Government Service Insurance System or from the Social Security System Senior Citizen’s ID: Municipal/City Office of Senior Citizens Affairs

2. PVAO website: www.pvao.gov.ph FSEO

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


218

1. Pensioner submits duly

accomplished application form with 2 valid IDs at the counter.

1. FSEO personnel

receives the submitted

accomplished form and IDs.


FSEO

2. FSEO personnel





FSEO

3. FSEO personnel




FSEO

4. FSEO personnel

forwards the documents

pertaining to the request for

issuance of ID to the Central Office

for processing (encoding and printing of ID).

For requests of certification,

(Transmittal period


3 minutes

219

FSEO shall issue the requested

document upon validation of

information from the claimant.


19. Delivery of documents to the Main Office

All application and the documentary requirements are dispatch/transmitted to the PVAO Main Office for full processing of the pension/benefits being applied.

Office or Division:





Who may avail:

Applicants of OLD AGE PENSION, DEATH PENSION, DISABILITY PENSION, EDUCATIONAL BENEFIT, BURIAL ASSISTANT, and VHMCP REIMBURSEMENT.


Duly accomplished application forms and documentary requirements

Forms are available at the PVAO website <<www.pvao.gov.ph>> or at the FSEO


220

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client submits

documents to FSEO.

1. FSEO personnel receives

documents from the claimant.


FSEO





the filing process.


FSEO

3. FSEO personnel

forwards the documents to the Central Office for

processing (review and issuance of

cheque).

Transmittal period:

5-7 working days thru LBC

20 working days thru regular mail (PhilPost)


221

VI. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback

Accomplish the feedback forms given by our security personnel and place them at the designated suggestion boxes located in all PVAO buildings.

How feedback is processed

The concerned division shall respond directly to the customer within 2 workdays upon receipt of the feedback. A copy of the response will be forwarded to the Public Affairs Office.

How to file a complaint

If you have complaints and/or suggestions on how to improve our services, feel free to approach the Complaints and Action Desk at the Andres Bonifacio Hall, PVAO Compound, Camp Aguinaldo, Quezon City For other complaints, please get in touch with: Public Affairs Office Philippine Veterans Affairs Office Camp General Emilio Aguinaldo Quezon City Telephone number: (02) 8912-4728 Email address: [email protected] Facebook: www.facebook.com/PVAO1

How complaints are processed

1. The Public Affairs Office routes complaints to the concerned divisions through Unified Complaints Handling Tracking System (UCHTS), an automated scheme that records complaints and tracks the progress of complaints received and acted upon. 2. We will inform you of any action taken to address your complaint/s within twenty (20) working days upon receipt thereof.

Contact information of CCB, PCC, ARTA

Contact Center ng Bayan: SMS: +63998-8816565 Email: [email protected] Call: 1-6565 Presidential Complaint Center:

Call: +63(2)-8736-8645 +63(2)-8736-8603 +63(2)-8736-8629

mailto:[email protected]


222

+63(2)-8736-8621 Email: [email protected] ARTA: Call: (02) 8478-5091 (02) 8478-5099 Email: [email protected]

VII. List of Offices

Office Address Contact Information

Head Office Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Office of the Administrator 2/F Admin Building 1 Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Claims Division 1/F Andres Bonifacio Hall Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Finance Division 1/F Lapu-Lapu Building Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Veterans Records Management Division

1/F VRMD Building Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Management Information Division

1/F Admin Building 1 Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Public Affairs Office 1/F Admin Building 1 Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Planning and Management Division

Gregorio del Pilar Hall Veterans Compound, Camp General Emilio


223

Aguinaldo, Quezon City

Legal Affairs Division 2/F Apolinario Mabini Hall Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Veterans Memorial and Historical Division

Ricarte Building and Ernesto S. Mata Building Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Veterans Affairs Management Division

MSB Building Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

General Support Services Management Division

2/F VRMD Building Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Human Resource Development Division

1/F Apolinario Mabini Hall Veterans Compound, Camp General Emilio Aguinaldo, Quezon City

Field Service Extension Office

Pangasinan Capitol Compound Lingayen, Pangasinan

Contact Person: Sheryl D. Simeon [email protected] [email protected]

La Union 2/F Manna Mall Pagdaraoan, San Fernando City, La Union

Contact Person: Grace D. Labarinto [email protected]

Annex - Vigan Provincial Capitol Building Vigan City, Ilocos Sur

Contact Person: Aprille S. Alviarne fseo1.vigan@gmail.

Batac Ricarte Shrine Batac, Ilocos Norte

Contact Person: Victoria A. Antiporda [email protected] [email protected]

Tuguegarao City Fire Marshall Building Magallanes St., Tuguegarao City, Cagayan Valley

Contact Person: Pamela M. Ricamora [email protected] [email protected]




224

ov.ph

Bayombong Nueva Vizcaya Provincial Compound Bayombong, Nueva Vizcaya

Contact Person: Marilen Tolentino [email protected]

Baguio City USAFIP-NL Camp Henry T. Allen, Baguio City, Benguet

Contact Person: Wilma C. Padngaran [email protected] [email protected]

Tarlac Camp Servillano Aquino San Miguel, Tarlac City, Tarlac

Contact Person: Mercedes L. Facun [email protected] [email protected]

Annex - Pampanga PSD Building 2542 Clark Development Corporation Angeles City, Pampanga

Contact Person: Roselyn S. De Jesus [email protected]

Annex - Bataan Municipal Social Welfare Development Office Municipal Hall, Orani, Bataan

Contact Person: Marjorie V. Montemayor [email protected] [email protected]

Batangas FABCEA Hall Fernando Airbase Lipa City, Batangas

Contact Person: Nemesia Bantatua [email protected] [email protected]

Quezon Province New OSCA Building Brgy. San Isidro, Zone III, Tayabas City, Quezon - (Temporary)

Contact Person: Ma. Teresa L. Oflaria [email protected]

Annex - Cavite Camp Riego De Dios Tanza, Cavite

Contact Person: Angelita P. Hizo [email protected] [email protected]

Legaspi VFP Building Peñaranda St., Legaspi City, Albay

Contact Person: Allyn C. Solano [email protected] [email protected]

Iloilo Balantang Memorial Contact Person:

225

National Shrine Brgy. Quintin, Salas, Jaro, Iloilo

Aileen J. Ladrido [email protected] [email protected]

Bacolod St. Francis Centre Araneta St. Bacolod City, Negros Occidental

Contact Person: Elan Jane O. Esteban [email protected] [email protected]

Annex - Dumaguete G/F PTV 10 Building Capitol, Dumaguete City, Negros Oriental

Contact Person: Anabelle M. Moga [email protected]

Cebu CENTCOM Camp Lapu-lapu, Lahug, Cebu City

Contact Person: Reggie B. Sabandal [email protected] [email protected]

Annex - Bohol Capitol Building JS Torralba St., Tagbilaran City, Bohol

Contact Person: Mario K. Blasabas [email protected]

Tacloban Stalls Nos. 38, 39 & 40 Leyte Sports Development Center Ninoy Aquino Ave., Tacloban City, Leyte

Contact Person: Nenita C. Brazil [email protected]

Zamboanga WESMINCOM Brgy. Upper Calarian, Zamboanga City, Zamboanga del Sur

Contact Person: Kristan Michelle U. Dagoy [email protected]

Cagayan de Oro Camp Evangelista Patag, Cagayan de Oro City, Misamis Oriental

Contact Person: Luisa P. Revecho [email protected]

Butuan PVAO Satellite Office Army Command Post, Bancasi, Butuan City

Contact Person: Dulce Vida B. Sta. Iglesia [email protected]

Davao Stall Nos. 4, 5 & 6 Magsaysay Park, Davao City, Davao del Sur

Contact Person: Remedios A. Josol [email protected]