Pharmacy Productivity Metrics

Whistle While You Work

The 8 Ring CircusLeadership Med Prep & DeliveryPatient Care Services Medication Safety

Medication Use Policy EducationHR Management Financial Performance

LEADERSHIP

Proactive Guidelines

• Certified Pharmacy Technician• Medication Reconciliation program– Discrepancies caught, resolved and eliminated. – Competencies

• Residency program. – 'supply chain' of candidates

• Pharmacy Leadership Mentoring Program– supply chain of in-house, trained, leaders

MEDICATION PRE & DELIVERY

Pharmacy Benchmarking• Drug Expenses • Service Lines • Salaried Expense• Turnaround Time • Balanced Scorecard– productivity, expenses, customer satisfaction, and

safety issues, new orders, renewals, TPN/PPN, neo-natal and chemo orders clinical interventions

• Clinical Excellence

PATIENT CARE SERVICES

Pharmacy is the Only Hospital Department that Provides Both Product

and Service

• Customer Satisfaction • Turnaround Time• Clinical Services

MEDICATION SAFETY

• Medication Adverse Events • Iatrogenic Harm • Outcomes• Older Patients • Chronic Diseases• Reduce Preventable Readmissions• Improve Core Measure Scores

MEDICATION USE POLICY

• Coordination of Care • Medication Reconciliation • Primary Care Teams• Utilization Data • Service Line• Disease Process• Risk Based Contracting

Accountable Care Organization Model

EDUCATION

Training Competencies

• CPOE

• Best Practices

• Clinical Efficiencies

HR MANAGEMENT

Moving Forward

• Talent Acquisition• Interventions• Physician Behaviors• Programs

FINANCIAL PERFORMANCE

Pharmacy Cost Reduction

• Identify Post Cost Reduction Metrics• Pharmacy Units of Service/Productivity• Adjusted Patient Day • CPOE • Premixed Products • Connecting Systems • Lean Inventory Best Practices