pg&e’s automated demand response (adr) program
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PG&E’s Automated Demand Response (ADR) Program: Streamlining Demand Response Project Procurement and Quality
Assurance is the Next Big Thing
Jyoti Rao Sr. Program Manager
Ryan Bird Project Manager II
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Market Challenges: A Customer’s Perspective What is ADR and where can I find the best ADR solution? How do I navigate the process to complete a project? How can I find financial assistance to help pay for projects? Who should I work with and how do I know they will do a good job?
Residential Small & Medium Business Institutional
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SMB Pilot Supporting the Small & Medium Business market with balance-sheet-neutral financing and zero upfront cost
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Small & Medium Business (SMB) Pilot Overview: • Regulatory approval to expand ADR to the SMB market • Targeted to the Retail & Office sector in Fresno • Launched in 2017
Advantages: • Balance-sheet-neutral financing package • No upfront cost and fixed bill rate each month • Bonus pool (savings): 70% to customer, 30% to Vendor
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Manage Your Power Serving Institutional Customers with Streamlined
Analysis, Procurement & Quality Assurance
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Manage Your Power – Institutional Customers Overview: • Ambitious climate goals • Strict competitive bidding • Large portfolios & limited resources Advantages: • Streamlined analysis & procurement • Strengthened trade ally network • Built in quality assurance 6
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Streamlined Service Procurement
MYP
Review project recommendations and revise scope
Provides data access for
interval data analysis
Request multiple bids & receive quotes from qualified
vendors
Compare vendors &
proposals in one place
Provide feedback to
improve network
ANALYZE SCOPE SOLICIT CHOOSE ASSESS
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Integrated Procurement Ecosystem
Customer
Contractor Utility
• Competitive Procurement Made Easy • “Right-time” Engagement
• Build Ongoing Customer & Trade Ally
Relationships
• Share Information & Raise Awareness
• Track Market Transformation
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Built-In Quality Assurance Master the Basics • Track Credentials • Automated notification of expiring documents Continuously Promote Excellence • Introductory training & regular check-ins • Customer satisfaction surveys Build a Qualified Workforce • Reward investment in education & training • Disseminate trainings & best practices • Raise awareness of utility programs & industry trends
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Residential ADR Enabling ADR adoption and participation for residential
customers through integrated processes & consistent messaging
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Overview • Regulatory approval to expand ADR into the Res market • DR incentive launched in Q3 of 2017 • Integrated effort between DR & EE Advantages • Streamlined process - one portal, one database, and one application for both EE & DR,
which in-turn ensures a good customer experience • Wider adoption and increased participation through collaboration with device
manufacturers and third parties • Co-brand and co-market DR with EE to give a common message to customers
Residential ADR
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Key Takeaways • Tailored program design to suit individual markets – customer verticals are
unique! • Streamlined processes • Integrated platforms – knowledge-based, easy-to-use • Support customers & trade allies – education, project management, and
quality assurance • Consistent customer messaging among stakeholders
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THANK YOU!!
Visit: www.pge.com/autodr
Contact us:
Jyoti Rao [email protected]
Ryan Bird [email protected]