performa
DESCRIPTION
The Job Aid. Performa. daveswhiteboard.com/cstd2012. Spot the job. 1991. A job aid is a repository for information, processes, or perspectives that is external to the individual, supports work and activity, and directs, guides, and enlightens performance. - PowerPoint PPT PresentationTRANSCRIPT
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Placeholder 1 for credit Placeholder 2 for credit 1
Perfor
ma
The
Job Aid
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daveswhiteboard.com/cstd2012
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Spot the job
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Performance support is a repository for information, processes, and perspectives that inform and guide planning and action. 2006
A job aid is a repository for information, processes, or perspectives that is external to the individual, supports work and activity, and directs, guides, and enlightens performance.
1991
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Used on the job
CC-licensed photo by Brenda Leehttp://www.flickr.com/photos/kn0ttyn3rb/4138113172/
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External
CC-licensed photo by Angela Anderson-Cobbhttp://www.flickr.com/photos/angelariel65/4564629691/ 6
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Reduces memorization
Adapted from a CC-licensed photo by J. E. Theriot ▪ http://www.flickr.com/photos/jetheriot/6186786217/ 7
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Enables accomplishment
CC-licensed photo by Pete / comedy_nose ▪ http://www.flickr.com/photos/comedynose/5340477326/ 8
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Reference: organizing and decoding
CC licensed photo of Alcatraz cells by Miss_Millions ▪ http://www.flickr.com/photos/63732672@N00/4698707308
Regulations for InmatesUnited States Penitentiary, Alcatraz (1956)
30. ...Keep your property neatly arranged on your shelves, as shown in the cell diagram on Page # 8...
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Checklist
CC-licensed photo by Gareth Saunders ▪ http://www.flickr.com/photos/garethjmsaunders/3721209597/ 11
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Checklist
A330 instrument panel adapted from a CC-licensed image by Matthias Mueller http://www.flickr.com/photos/trendscout/6371860111/ 12
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Checklist: need an estoppel certificate?
Checklist: http://www.lawsociety.sk.ca/media/5503/checklist05.pdf Details: http://www.lawsociety.sk.ca/for-lawyers-and-students/western-conveyancing-protocol/protocol-for-saskatchewan/ 13
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Worksheet: eight pages of summary
Canada Revenue ▪ GST191-WS, Construction Summary Worksheet http://www.cra-arc.gc.ca/E/pbg/gf/gst191-ws/README.html CC licensed photo by Dave Stangl Jr. ▪ http://www.flickr.com/photos/stangls/515225466/
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Calculator: the ghost of presents past
Financial Counseling Service ▪ Lutheran Social Service of Minnesota ▪ http://www.lssmn.org/scrooge 15
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Procedure: How to install blogging software
http://codex.wordpress.org/Installing_WordPress#Famous_5-Minute_Install 16
Easy 5 Minute WordPress Installation on Windows
Download, install, and configure WordPress with the Microsoft Web Platform Installer (Web PI). Installation is very easy and takes on average about 5 minutes to complete. For other Windows installers, check this section .
Step 1. Things you need to know before starting.
1. These steps will work on Windows versions which include IIS, such as Windows XP professional, Windows Vista, Windows 7 and Windows Server.
2. You must be able to install programs on your machine (i.e. have administrator rights).
Step 2. Navigate to the WordPress Installation Page .
3. Choose the "Install" button.
4. If you have Web PI already installed, it will automatically launch and you can skip to the next step.
5. If you do not have the Web Platform Installer, you will be prompted to install it.
6. Web PI is a tool from Microsoft that downloads and installs the latest components you need to develop or host Web applications on Windows. Everything in the tool is free. Web PI will install and configure IIS, PHP, MySQL and anything else you may need.
Step 3. Choose to Install WordPress.
1. When Web PI launches, you will see an information page for WordPress. Start installing WordPress by pressing the "Install" button in the lower right hand corner.
(etc.)
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Flowchart
USDA ▪ United States Forest Service ▪ Fire Shelter Inspection Guide ▪ http://www.fs.fed.us/t-d/pubs/htmlpubs/htm11512301/index.htm/
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Decision table: Calculate rates for flood insurance
Type of Building Coverage Maximum Amount How to calculate premium
Single family dwelling
Basic $ 50,000 $ 0.78 per $ 100( = $ 390.00 for max.)
Additional $ 200,000(after maximum basic)
$ 390.00 for basic plus$ 0.21 per $ 100 for add’l
2 – 4 family dwelling
Basic $ 50,000 $ 0.89 per $ 100( = $ 445.00 for max.)
Additional $ 200,000(after maximum basic)
$ 445.00 for basic, plus$ 0.30 per $ 100 for add’l
Other residential
Basic $ 150,000 $ 0.95 per $ 100( = $ 1425.00 for max.)
Additional $ 100,000(after maximum basic)
$ 1425.00 for basic, plus$ 0.30 per $ 100 for add’l
Non-residential
Basic $ 150,000 $ 0.95 per $ 100( = $ 1425.00 for max.)
Additional $ 350,000(after maximum basic)
$ 1425.00 for basic, plus$ 0.30 per $ 100 for add’l
Flooding in Fenton, Missouri, March 2008 ▪ FEMA ▪ Jocelyn Augustino ▪ http://www.fema.gov/photolibrary/photo_details.do?id=34568 18
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Inside every fat course,there’s a thin job aidcrying to get out.
Joe Harless
Photo of Joe Harless from the Newnan, Georgia Times Heraldhttp://www.times-herald.com/local/20121010joe-harless-MOS
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Does a job aid make sense?Or,
Is this trip necessary?
Curiosity artwork from NASA 20
Think of a task you know well. Find a partner; pick one task.
• Yours? Then you’re the EXPERT.• Not yours? You’re the INTERVIEWER.
EXPERT: • Fill in each part before
you’re asked about it.• Answer Qs.• Don’t reveal your decision.
INTERVIEWER: • Fill in as you interview.• Make your decision.• Compare yours with expert’s.
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Should you build a job aid? Part 1: Go / No-Go
Speed / rate important
for this task?
Don’t build a job aid.(It won’t help.)
Yes
Is a job aid required
for this task?
Then build it.(Do the best you can.)
Yes
No
No
Maybe build one – look more closely.
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Does it make sense to job-aid this task?
How frequently performed? Often < > Rarely
How many steps? Few < > Many
Difficulty of steps? Easy < > Hard
Impact of error? Trivial < > Serious
Likelihood of task changing? Low < > High
Should you build a job aid? Part 2: Task description
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The more answers to the right, the greater case for building a job aid.
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Social barriers to using a job
aid?
Physical barriers to using a job
aid?
Don’t build one.
No
Should you build a job aid? Part 3: On the job
Ways to overcome?
Ways to overcome?
YesYes
No
Yes Yes
No
Don’t build one.
No
Onward to designing job aids
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Ready to ship?
Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. Finalization occurs through pressing the enter key. The system will update the Ship status field to display the modified shipping status.
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Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status.
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From analysis to job aid
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Clear, task-focused title
Prerequisites
Each step doable without rechecking
Sequence is numbered
Simple, direct, consistent wording
When-then format
Performance cues
Success looks like this
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Side trip: more about paradigming
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Simple step: one stimulus, one response
S — R S — R S — R
S1List of files
RClick on the style sheet.
S2Style sheet highlighted
RClick
Open.
S3Style sheet
in edit window
RFind
“header” section.
— — —
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S — R
S — R
S — R
Discrimination: multiple stimuli, different responses
CC-licensed photo by epSos.dehttp://www.flickr.com/photos/epsos/5394616925/
S4.1 Paid in cash
RGive refund in cash.
S4.2Paid with credit card
RGive refund via credit.
S4.3Paid with gift card
RIssue new gift card in amount of refund.
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————
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Generalization: multiple stimuli, same response
S S
S
R
S5.1 Traveler with small child
S5.2Traveler in first class
ROffer
pre-boarding.
S5.3Platinum Miles
member
CC-licensed photo by Gary Dykstrahttp://www.flickr.com/photos/dykstranet/211106615/
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How decisions get made
S S
S
R
S — R
S — R
S — R
If vendor code is: Discount is:
C 10%
D 15%
V 33%
Passenger: Action:
First Class
Offer pre-boarding
Platinum Club
Accompanied by small child
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A response can be a short sequence...If customer is: Do this:
Argus Program member 1. Check ‘expedite’2. Send to warehouse3. Notify sales repReferral from HQ
Coupon user 1. Apply discount2. Send to warehouse
All others Send to warehouse
If order is: Action:
First order from new customer
Send order to sales rep
Send order to warehouse
...but not two separate actions
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Guiding a complex task
Image from Anatomy of the Human Body, William Gray, 1918Retrieved from Bartleby.com, http://www.bartleby.com/107/122.html#i411 34
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Procedure for a forequarter amputation
Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4 35
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What to do,when to do it
Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4 3636
1. Start on clavicle. Remove middle third. 2. Control and divide subsc(apular) art(ery)
and vein. 3. Divide large nerve trunks around these as
prox(imally) as (possible). 4. Then come onto chest wall immed(iately)
anterior and divide Pec(toralis) maj(or) origin from remaining clav(icle).
5. Divide pec(toralis) minor insertion... 6. and (very imp) divide origin...7. ...and get deep to serratus anterior. 8. Your hand sweeps behind scapula. 9. Divide all muscles attached to scapula. 10. Stop muscle bleeding with count suture.
Easy! Good luck. Meirion
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My blog: daveswhiteboard.com
@dave_ferguson on Twitter
dferguson @ strathlorne.com301.740.3932 office240.461.0968 mobile
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Another blog? Ensampler.com