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Perception of product attribute in brand switching behavior
LALA LAJPAT RAI COLLEGE OF COMMERCE AND ECONOMICS
MAHALAXMI MUMBAI 400034
A PROJECT ON PERCEPTION OF PRODUCT ATTRIBUTE IN BRAND SWITICHING
BEHAVIOUR: REEBOK, NIKE AND ADIDAS
S.Y.B.M.S-A
SEMESTER-4
SUBMITTED BY
PROJECT GUIDE: PROF.VINAY PANDIT
YEAR OF SUBMISSION 2010-2011
CERTIFICATE
THIS IS TO CERTIFY THAT SYNDICATE NO. CURRENTLY STUDYING IN S.Y.B.M.S-A
(4TH SEMESTER) HAS COMPLETED THIS PROJECT ON PERCEPTION OF PRODUCT
ATTRIBURE IN BRAND SWITCHING BEHAVIOUR: REEBOK, NIKE & ADIDAS IN THE
ACADEMIC YEAR OF 2010-2011
THIS PROJECT SUBMITTED IS TRUE AND ORIGINAL TO THE BEST OF MY
KNOWLEDGE.
_____________________________
SIGNATURE OF THE PROJECT GUIDE
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Perception of product attribute in brand switching behavior
(Prof. Vinay Pandit)
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Perception of product attribute in brand switching behavior
DECLARATION
We, the students of Lala Lajpat Rai College of Commerce & Economics currently studying in
S.Y.B.M.S-A hereby declare that we have completed the project on ‘perception of product
attribute in brand switching behavior’: Reebok, Nike and Adidas
The information submitted in this hardcopy to Prof. Vinay Pandit, for our subject- Research
Methodology, is true and original to the best of our knowledge
Roll No Name Signature
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Perception of product attribute in brand switching behavior
ACKNOWLEDGEMENT
We would sincerely like to thank all those people who have been giving us any kind of
assistance in the making of this project report.
We express our gratitude to Prof. Vinay Pandit who has through his vast experience and
knowledge has given us the moral support and guided us both ably and successfully towards the
completion of the project.
We hereby make most of the opportunity by expressing our sincerest thanks to all the faculties
whose teachings gave us conceptual understanding and clarity of comprehension which
ultimately made my job easier. Their continuous support has given us the strength and
confidence to complete the project without any difficulty.
Last but not the least we would like to acknowledge our gratitude to the respondents without
whom this survey would have been incomplete.
We are also thankful to authority of Nike, Reebok and Adidas for providing us the reliable
information
By:
KARAN ARORA 9100104
KINJAL GAJERA 9100109
JAGPREET BATRA 9100111
POOJA CHHEDA 9100128
GANDHALI HOMKAR 9100141
PRIYAM JAIN 9100148
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Perception of product attribute in brand switching behavior
TABLE OF CONTENT
CHAPTER 1: INTRODUCTION
1.1: Industry Profile
1.2: Company Profile
1.3: Product Profile
CHAPTER 2: COMPANY ANALYSIS
2.1: History of Nike, Adidas, Reebok
2.2: The Strategic Plan
a) Statement of Mission
b) Statement of Vision
2.3: SWOT Analysis
2.4: Top Competitor Analysis
2.5: Advertising and Promotion Strategy
CHAPTER 3: MAIN STUDY
3.1 Statement of a Problem
3.2 Objective of the study
3.3 Statement of Hypothesis
3.4 Scope of the Study
3.5 Limitation of the Study
CHAPTER 4: REVIEW OF LITERATURE
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Perception of product attribute in brand switching behavior
CHAPTER 5: RESEARCH METHODOLOGY
5.1: Research Design
5.2: Research Instrument
5.3: Sources of Data
5.4 Sample Size
5.5: Sampling Method
CHAPTER 6: RESEARCH AND DATA ANALYSIS
6.1: Data Interpretation
6.2: Graphs
CHAPTER 7: CONCLUSIONS
7.1: Findings
7.2: Conclusions
CHAPTER 8: APPENDIX
8.1: Annexure
8.2: Bibliography
CHAPTER 1 : INTRODUCTION
1.1 INDUSTRY PROFILE
NIKE
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Perception of product attribute in brand switching behavior
In 1998, Americans spent approximately $38 billion to purchase more than 1.1 billion pairs of
shoes. The wholesale value of athletic shoes for the US market totaled $8.7 billion in 1998 down
8.5% from the year before. According to the Sporting Goods Manufacturers Association, athletic
footwear accounts for almost 35% of all footwear purchases.
In general, consumers are spending less worldwide for athletic footwear. The current domestic
industry focus is on casual and comfortable shoes. Although athletic footwear sales appear to be
recovering, demand is still leaning toward the "brown shoe" casual footwear with a comfortable
and rugged design. This switch is due to the increasing number of workplaces adopting casual
dress codes.
Industry Profitability
The athletic footwear industry is a challenging and saturated market. Intense competition,
fashion trends, and price conscious consumers have slowed growth in this industry.
Manufacturers are combating sluggish sales with radical new styles, along with offering more
styles at lower price points. Companies are looking for new ways to boost sales by capitalizing
on direct Internet sales to consumers. Many companies are also increasing profitability by
transferring production to cheaper offshore facilities.
This segment has reached a point of maturity in the domestic market and can look forward to
only modest sales growth for the long term. However, sales are improving slightly, especially in
the areas of running shoes, cross-trainers and basketball shoes. Therefore, companies with strong
brands will increasingly turn to international markets for growth.
Industry Seasonality
Overall, sales in the athletic footwear industry remain stable throughout the year. The global
variance in our market balances the seasonal fluctuations. Typical trends in seasonality appear
for spring apparel, the back-to-school season, and the Christmas holiday season.
Industry Cyclicality
In fiscal year 1999, the economy was relatively favorable for footwear manufacturers. The
footwear industry and its profitability are closely tied to economic cycles. Modest inflation, low
unemployment, and a booming stock market will all contribute to healthy consumer spending.
The theory behind the slowdown in sales is that growth in athletic footwear and apparel is
cyclically sensitive to the Olympics. Historically, years of the Olympic Games have
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Perception of product attribute in brand switching behavior
demonstrated surges in growth followed by difficult sales periods. The outlook for increased
sales trends is optimistic due to the upcoming Olympic Games slated for this year. Nike can also
look forward to a boost in demand from the World Cup events.
Industry Entry and Exit Barriers
ADIDAS
Adidas AG Industry profile is the essential source for top-level company data and information.
The report examines the company’s key business structure and operations, history and products,
and provides summary analysis of its key revenue lines and strategy.
Adidas AG (Adidas) produces sportswear and sports equipment. The group offers its products
primarily through three brands, including Adidas, Taylor Made-Adidas Golf, and Reebok. The
group primarily operates in Europe, the Americas and Asia. It is headquartered in
Herzogenaurach, Germany and employed about 31,344 people as on 31 December 2007. The
group recorded revenues of E10, 299 million during the fiscal year ended December 2007, an
increase of 2.1% over 2006. The operating profit of the group was E949 million during fiscal
year 2007, an increase of 7.7% over 2006. The net profit was E555 million in fiscal year 2007,
an increase of 11.9% over 2006. E1.37074 = $1
Reasons to Purchase
- Support sales activities by understanding your customers’ businesses better
- Qualify prospective partners and suppliers
- Keep fully up to date on your competitors’ business structure, strategy and prospects
- Obtain the most up to date company information available
Entry Barriers
The athletic footwear industry is a very competitive and mature market. The leaders of this
industry are very well established. Leaders like Nike and Reebok have made the industry what it
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Perception of product attribute in brand switching behavior
is today. Consequently, long-time competitors like Saucony and K-Swiss have been struggling
for years just to keep their brands alive. This cutthroat environment has hindered the entry of
new competitors.
Economies of scale also contribute to the lack of newcomers into this market. In order to have an
edge over the leaders, companies must be able to compete at all levels such as reasonable
pricing, efficient production, and high product quality. These things are difficult to achieve
without the resources of an established manufacturer.
Another key barrier to entry is the access of traditional distribution channels. When combing the
shelves at stores like Sports Authority and Footlocker, it is evident that the leaders dominate the
shelves. Lesser-known brands are viewed by retailers as being too risky to replace an established
brand name like Nike or Reebok on the shelf.
These walls seem to be breaking down with the help of the Internet. The costs of overhead that
come along with traditional brick and mortar retail distributors are being significantly
diminished. New entrants are now able to slide into markets without these high startup costs,
making it more profitable to begin production.
Exit Barriers
When a company decides to exit from this industry it must be aware of things such as
indebtedness and its ability to meet those obligations. A company must also be cognizant of
lawsuits filed by its stakeholders and claims made on any residual assets
REEBOK
Athletic footwear’s manufactures captured nearly one third of the total footwear market
in the early 1970’s
Over a span of more than 25years, American consumers spent $300 billion on 7.5 billion
pairs on athletic shoes
Reebok International LTD. And Adidas became $3.5 billion companies, while Nike Inc
became the first ever $9.5 billion company
By 1996 the number of establishments had dropped to about 52,with 12 factories since
closing since 1995
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Perception of product attribute in brand switching behavior
Chins imports increase by 6% to 1.26 billion pairs shoes
Brazil share increased 23% to 83.5 million pairs
Vietnams share jumped 91.9 & to 23.5 million pairs
The U.S companies continue to be dominated by imports from companies of low cost
labors
From 1997-2001, the value of the industry shipments decline from 219.6 million to
$106.5 million
U.S shoe manufacturing plants declined by 775 between 1967 and 2001
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Perception of product attribute in brand switching behavior
1.2 COMPANY PROFILE
NIKE
Headquarters: Portland, Oregon Area
Industry: Sporting Goods
Type: Public Company
Status: Operating
Company Size 30,200 employees
2007 Revenue $16,326 mil (9%)
Founded: 1964
Website: http://www.nike.com/
NIKE, Inc., a consumer products company, engages in the design, development, and marketing
of footwear, apparel, equipment, and accessory products worldwide. It designs athletic, casual,
and leisure footwear for men, women, and children. The company’s footwear products include
running, training, basketball, soccer, sport-inspired urban shoes, and children’s shoes. It also
markets shoes designed for tennis, golf, baseball, football, lacrosse, walking, outdoor activities,
skateboarding, bicycling, volleyball, wrestling, cheerleading, aquatic activities, and other athletic
and recreational uses. The company sells sports apparel and accessories, athletic bags, and
accessory items, as well as offers apparel for licensed college and professional team and league
logos. It also sells a line of performance equipment under the NIKE brand name, including bags,
socks, sport balls, eyewear, timepieces, electronic devices, bats, gloves, protective equipment,
and other equipment designed for sports activities. In addition, NIKE provides licenses to
produce and sell NIKE brand swimwear, cycling apparel, children’s clothing, school supplies,
electronic devices, eyewear, golf accessories, and belts. Further, it manufactures and distributes
ice skates, skate blades, protective gear, hockey sticks, licensed and team apparel, and
accessories. The company sells its products to retail accounts, through its owned retail stores,
and through a mix of independent distributors and licensees, as well as through Internet Web
site, nikestore.com. As of May 31, 2007, it operated 254 retail stores in the United States and 232
retail stores internationally. The company was founded in 1964 and is headquartered in
Beaverton, Oregon. By 1982 the company's line of products included more than 200 different
kinds of shoes, including the Air Force I, a basketball shoe, and its companion shoe for racquet
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Perception of product attribute in brand switching behavior
sports, the Air Ace, the latest models in the long line of innovative shoe designs that had pushed
Nike's earnings to an average annual increase of almost 100 percent. In addition, the company
marketed more than 200 different items of clothing. By 1983, when the company posted its first
ever quarterly drop in earnings as the running boom peaked and went into a decline, Nike's
leaders were looking to the apparel division, as well as overseas markets, for further expansion.
In foreign sales, the company had mixed results. Its operations in Japan were almost immediately
profitable, and the company quickly jumped to second place in the Japanese market, but in
Europe, Nike fared less well, losing money on its five European subsidiaries.
.In addition, Nike continued its aggressive marketing, using ads featuring Michael Jordan and
actor-director Spike Lee, the ongoing "Just Do It" campaign, and the "Bo Knows" television
spots featuring athlete Bo Jackson. At the end of 1989, the company began relocation to its
newly constructed headquarters campus in Beaverton, Oregon.
in 1996, Nike branched out into sports equipment in the mid-1990s. Nike enjoyed record results
in the fiscal year ending in May 2004, posting profits of $945.6 million on revenues of $12.25
billion. Profits surged past the $1 billion mark the next year, hitting $1.21 billion, while revenues
jumped to a new high of $13.74 billion. Late in 2004 Knight stepped aside from his executive
position, while remaining chairman, to bring William D. Perez onboard as president and CEO.
Perez, a marathon runner and avid golfer, was hired a way from S.C. Johnson & Son, Inc., the
family-controlled consumer products company, where he spent 34 years and rose to the top as
president and CEO. His vast international experience was expected to help Nike as it continued
its expansion abroad, and Perez was known as an excellent marketer with a stellar reputation of
acquiring and managing well-known brands. Within months of Perez's appointment, Nike's need
for such an experienced hand appeared to grow when Adidas-Salomon AG agreed to buy Reebok
International Ltd. for approximately $3. 8billion. The deal, announced in August 2005, promised
to combine two of Nike's biggest rivals, giving the newly enlarged company about 3 0 percent of
the worldwide athletic footwear market, compared to Nike's 37 percent. A revitalized Nike
nevertheless seemed to have the strategies in place to fend off this new threat and stay on top of
the global sneaker heap.
ADIDAS
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Perception of product attribute in brand switching behavior
In 1997, Adidas became Adidas-Salomon with its US$1.4 billion purchase of Salomon, a French
manufacturer of skis and other sporting goods. The deal put Adidas one step closer to competitor
and world market leader Nike, and one step ahead of Reebok.
Salomon, aside from its winter sport equipment, also owns golf club brand Taylor Made and
cycle brand Mavic. The merger makes Adidas/Salomon the second largest sport marketers in the
world, and number one in Europe. Salomon is currently very strong in North America and Japan,
Adidas has the largest market share in Europe.
Position and perspectives—Solomon
Salomon Worldwide strength and philosophy lies in its reputation of designing true innovative
products, with both technical advantages and esthetics, resulting in a true partnership with sport-
oriented men and women. This strategy is supported by strong investments in R&D and
marketing (respectively 5% and 20% of sales).
The company has proven its ability to quickly attain strong market positions and profitability. Its
strategy is to become a leader in the "freedom actions sports":
Facing the decline of its traditional markets (winter ski and fixations), Salomon — still world
leader in winter sports — has diversified its activities in the fast growing snowboard and in-line
skates markets.
Taylor Made is number two in metal woods worldwide — driven by the success of Burner
Bubble irons, it is the golf brand with the strongest growth on the American market — and
expects to confirm its position as an innovative brand.
There are now over 1000 Adidas stores around the world and, in the run up to the Beijing
Olympics the company opened an average of two stores a month in China. By 2010, the aim is to
generate at least 30% of the group’s revenues through controlled space.
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Perception of product attribute in brand switching behavior
As well as sponsoring the Beijing Olympics Adidas is also supporting the 2012 Olympic Games
in London in a deal worth around $200 million: in this sector such brand awareness is critical.
Going forward, Adidas is also embracing a number of niche sports and lifestyle activities fuelled
by the current trends in individualism, health and wellbeing with, for example, a new woman's
Yoga range. As it aims to take over world number 1 position in the sector from Nike, Adidas will
be innovating incessantly both within existing sports and outside the core. Adi was credited with
numerous inventions during the late 1940s and 1 950s, including the first shoes designed for ice
and the first multi- studded shoes. Adidas is also credited with pioneering the now common place
practice among athletic shoe manufacturers of selling sports bags and athletic clothing bearing
their brand name. Among Aid’s most notable early contributions was his improvement of the
soccer shoe.
In 2005, Adidas returned to its history of footwear innovation, launching the world's first "smart"
shoe, a running shoe with a microprocessor built into its heel. The computerized shoe utilized a
sensor to react to surface conditions, measuring shock impact and making minute adjustments to
the heel cushioning. The company hoped the new shoe, which could be adapted to the company's
high-performance basketball and soccer shoes, and even to its entire range, would become the
next revolution in sports technology.
Following the Adidas-Reebok merger, many observers expected Nike to strike back by acquiring
longtime Adidas arch-rival Puma.
REEBOK
Headquarters: 100 Technology Center Drive Stoughton, MA 02072
United States of America
Website: webwww.reebok.com
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Perception of product attribute in brand switching behavior
Company Size: 6100 employees
Stock: RBK analytics
Founded: 1890
Reebok International feels comfortable stepping out onto any surface. The company, a subsidiary
of Germany's Adidas AG, has long been at home in sporting arenas as a top US maker of athletic
shoes. In addition to its namesake sportswear and accessories, Reebok caters to hockey
aficionados through its Canadian Reebok-CCM Hockey division, and its Sports Licensed
Division. It operates more than 220 retail stores. Reebok, which has been credited with igniting
the aerobics craze of the early 1980s, has fallen out of step since then. Under Adidas, the
company is trying to regain traction in the athletic shoe and apparel market.
Company Description
Reebok International feels comfortable stepping out onto any surface. The company, a subsidiary
of Germany's Adidas AG, has long been at home in sporting arenas as a top US maker of athletic
shoes. In addition to its namesake sportswear and accessories, Reebok caters to hockey
aficionados through its Canadian Reebok-CCM Hockey division, and its Sports Licensed
Division. It operates more than 220 retail stores. Reebok, which has been credited with igniting
the aerobics craze of the early 1980s, has fallen out of step since then. Under Adidas, the
company is trying to regain traction in the athletic shoe and apparel market.
Competitive Landscape
Because plastic products are widely used in industry and as consumer products, demand depends
on the health of the US economy. The profitability of individual companies depends on product
mix and production efficiency. Large companies have economies of scale in buying raw
materials and in manufacturing commodity products such as bottles and plastic film. Small
companies can compete effectively by specializing.
1.3 PRODUCT PROFILE
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Perception of product attribute in brand switching behavior
NIKE
Our primary product focus is athletic footwear designed for specific-sport and/or leisure use(s).
We also sell athletic apparel carrying the same trademarks and brand names as many of our
footwear lines. Among our newer product offerings, we sell a line of performance equipment
under the Nike brand name that includes sport balls, timepieces, eyewear, skates, bats, and other
equipment designed for sports activities. In addition, we utilize the following wholly-owned
subsidiaries to sell additional sports-related merchandise and raw materials: Cole Haan Holdings
Inc., Nike Team Sports, Inc., Nike IHM, Inc., and Bauer Nike Hockey Inc. Our most popular
product categories include the following:
• Running
• Basketball
• Cross-Training
• Outdoor Activities
• Tennis
• Golf
• Soccer
• Baseball
• Football
• Bicycling
• Volleyball
• Wrestling
• Cheerleading
• Aquatic Activities
• Auto Racing
ADIDAS
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Perception of product attribute in brand switching behavior
Adidas-Salomon produces under the following brand names:
· Adidas: footwear, apparel and hardware
· Erima: Apparel
· Bonfire: Apparel
Newly acquired brands:
· Salomon: skis, snowboards, bindings, ski boots, cross country ski equipment, in-line skates
· Taylor Made, golf clubs and accessories
· Mavic, bike wheels and rims
Adventure Shoes Basketball shoesCycling
shoes
Eye
protectionTennis shoes
Backlash Lo Downtown Campiolo Chili Central
Backlash Mid EQT Elevation Lo DirtSurfer Cookie EQT precision
EQT Arooga Lo EQT Elevation Mid Garda Cop Response FYW
EQT Arooga Mid Squire Ghissalo Lizard Spitfire Lo
EQT Badlander Turnaround Off Ramp Robin The Open
Violation Vuelta Sprocket The Wells
Twini Top rank Mid
Track and Field
ShoesSoccer shoes Running Shoes Training shoes
The World Cup
Soccer Ball
Adistar Accelerator Copa Mundial Alfrescon Trail 4 by 1The World Cup
Soccer Ball
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Perception of product attribute in brand switching behavior
Adistar
Hammer/DiscussEQT Real Liga
Equipment
SalvationBradenton Lo
Adistar High jump EQT Velez LigaEquipment
TridentDorsey
Adistar JavelinPredator Traxion
CupLexicon Extra Equipment
Adistar LDRapier Traxion
juniorOzweego Extreme Fast
Adistar Long jump World cup Response Malice
Adistar MD Response Trail Roll Out
Adistar Race Walk Supernova Speed Trainer
Adistar Shot Put
Adistar Sprint
Adistar Steeple
Adistar Triple jump
Titan LD
REEBOK EASY TONE WALKING SNEAKERS: A PRODUCT REVIEW
Easy Tone Sneakers
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Perception of product attribute in brand switching behavior
Reebok has been inundating the television, print ads and the Internet with their newest product,
Easy Tone walking shoes. Even Oprah has jumped on the bandwagon. Reebok has always
brought great products to their customers and now they have made getting fit a little easier for
the busy modern lifestyle. The target demographic area women who are on their feet for the
better part of the day. The word is that wearing these shoes is like walking in sand. Living on the
East Coast of Florida, I know what kind of workout that can be. Coupled with the fact that I have
been a Reebok customer for over 20 years, I would buy these shoes without a doubt
New Shoes
If you are going to buy new shoes this year, I recommend Reebok's EasyTone shoes. They have
a patented destabilizing element in the soles of the shoes that requires the wearer to walk in a
certain way, in order to stay balanced. The shoes work your gluteous maximus, hamstring, and
calf muscles to tone your lower body as you walk around doing ordinary tasks. The more you are
on your feet, the better they work. You can feel a difference after just two weeks. The company
claims that the shoes can improve muscle tone up to 28%. Customers claim that it is like walking
on soft pillows. What more can you ask from a shoe?
What Style do you want?
The shoes come in a variety of styles and colors and you can even customize your own for an
additional charge. They have the standard black, white, and the ever popular two-toned shoe.
They also have a shoe with extra support designed for the jogger in the family. The "Reeinspire"
walking shoe comes in white, silver, purple, and citron, while the stylish Easy Tone training shoe
comes in champagne or white. Whatever your preferences are, Reebok has a shoe for you.
CHAPTER 2: COMPANY ANALYSIS
2.1 HISTORY OF THE COMPANIES
HISTORY OF NIKE
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Perception of product attribute in brand switching behavior
Bill Bower man and Phil Knight founded Nike Inc. as Blue Ribbon Sports in 1962. The partners
began their relationship at the University of Oregon where Bower man was Knight’s track and
field coach. While attending Stanford University, Knight wrote a paper about breaking the
German dominance of the U.S. athletic shoe industry with low-priced Japanese shoes. In an
attempt to realize his theory, Knight visited Japan and engineered an agreement with the
Onitsuka Tiger Company, a manufacturer of quality athletic shoes, to be their sole distributor in
the United States.
In 1962, Knight received the first shipment of 200 pairs of Tiger shoes to his parent’s garage in
Oregon. The shoes were bought by Blue Ribbon Sports (BRS), the name of the partnership
between Knight and Bower man that they formed with only $1,000 in capital. Knight peddled
Tiger’s shoes at local track meets grossing $8,000 of sales in their first year. In 1966, Bowerman,
who had previously designed shoes for his university athletes, worked with Tiger to design the
Cortez running shoe. The shoe was a worldwide success for the Onitsuka Tiger Company and
was sold at the first BRS store. In 1971, BRS, with creditor support, started manufacturing their
own line of shoes. Later that year, the first BRS shoe was introduced. The shoe was a soccer
shoe that bore the Nike brand name, referring to the Greek Goddess of Victory, and the Swoosh
trademark. A student designed the Swoosh trademark for a paltry fee of $35. The Swoosh was
meant to symbolize a wing of the Greek Goddess.
1972 marked the breakup of the BRS/Tiger relationship. BRS soon changed its name to Nike,
Inc. and debuted itself at the 1972 Olympic trials. In 1973, Steve Prefontaine was the first
prominent track star to wear Nike shoes. The late 70’s and early 80’s also saw John McEnroe,
Carl Lewis, and Joan Benoit sporting Nike shoes. Nike popularity grew so much that in 1979
they claimed 50% of the U.S. running market. A year later with 2,700 employees, Nike went
public selling 2 million shares on the New York Stock Exchange.
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Perception of product attribute in brand switching behavior
The 1980’s were marked by the signing of Michael Jordan as a product spokesperson, revenues
in excess of $1 billion, the formation of Nike International Ltd., and the "Just Do It" campaign.
Nike also expanded its product line to include specialty apparel for a variety of sports. In 1990,
Nike surpassed the $2 billion mark in consolidated revenue with 5,300 employees worldwide. In
addition, we opened the Nike World Campus in Beaverton, Oregon.
In 1991, Nike pushed revenues to $3 billion, up from $2 billion the prior year. This mark would
continue to grow throughout the 90’s, with revenues in 1999 reaching $8.8 billion. These
revenues grew based on improvements in shoe technology and successful marketing campaigns.
International revenues fueled a great portion of this growth with an 80% increase in 1991 from
the prior year. In 1992 international revenues topped $1 billion for the first time and accounted
for over one-third of our total revenues. Such growth continued throughout the 1990's as we
continued to focus our marketing efforts on major sporting events like the World Cup, and the
next generation of celebrity endorsers, such as Tiger Woods, Lance Armstrong, and the players
of women's professional basketball (WNBA). At the end of the 90’s, Nike’s goal, as stated in our
company web site, is to become a truly global brand. As of 2008, it employed more than 30,000
people worldwide. Nike and Precision Cast parts are the only Fortune 500 companies
headquartered in the state of Oregon, according to The Oregonian. The company's first self-
designed product was based on Bower man’s "waffle" design. After the University of Oregon
resurfaced the track at Hayward Field, Bower man began experimenting with different potential
outsoles that would grip the new urethane track more effectively. His efforts were rewarded one
Sunday morning when he poured liquid urethane into his wife's waffle iron. Bowerman
developed and refined the so-called 'waffle' sole which would evolve into the now-iconic Waffle
Trainer in 1974.
HISTORY OF ADIDAS
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Perception of product attribute in brand switching behavior
In 1925, in a small German village, the world got it's first taste of Adidas. It was there, in a
village by the name of Herzogenaurach, located 12 miles to the north and the west of
Nuremberg, that those simple three stripes were brought to life by Adidas' founder, Adolf "Adi"
Dassler. Adi created Adidas after realizing the need for performance athletic shoes. Adidas
began small, producing soccer and running shoes, which ironically enough are still the main
products that Adidas is known for.
As Dassler’s experience grew, so did his reputation. Dassler became widely known as the
"equipment manager of the world." His shoes were first worn in Olympic competition in 1928,
and from then on he worked with everyone from Olympic athletes to national soccer teams.
Some of history's greatest athletic performances are in debt to Dassler and his work. Jesse Owens
wore Adidas track shoes, during his spectacular Olympic performance in 1936, where he earned
four gold medals. And Armin Harry was the first athlete to run the 100-m sprint in 10 seconds,
also wearing Adidas shoes. In 1949, Dassler created the first soccer shoe with molded rubber
studs, adopting the trademark three stripes. The German National team triumphed in the 1954
World Cup wearing Adi's soccer boots with screw-in studs, which enabled the game to be played
under vastly different conditions without slipping. Hundreds of world records, Olympic medals
and World Cup victories stand as a testament to Adi Dassler's life work.
One of Dassler's goals in producing athletic shoes was to design them according to each sport's
specific demands. Dassler's drive to fulfill this goal resulted in more than 700 patents. His long
list of sport shoe innovations includes nylon soles and running spikes. He considered any
material that might enhance the performance of his shoes. Dassler experimented with sharkskin
as a sole material and kangaroo skin for the sides of his shoes.
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Perception of product attribute in brand switching behavior
Whatever the athlete's needs, Dassler took them into consideration when designing a shoe. Gold
medals, world records and personal athletic accomplishments are the true testaments to Dassler's
shoes and the effectiveness of Adi's innovations. Recognizing the genius of Dassler's work, the
American Sporting Goods Industry Hall of Fame inducted Dassler in 1978 as its first non-
American member. Today the world refers to Dassler as the founder of the modern sporting
goods industry.
Yet it was not Adi's creativity and mastery of shoe technology alone that catapulted Adidas to the
top of the athletic shoe industry. Dassler's wife, Kathe, and their five children all had a hand in
the business. Horst, the Dasslers' first-born, perhaps made the most significant contribution to his
father's company. While Adi's were creative talents, Horst had a head for marketing. With the
combination of Dassler shoe quality and Horst's ability to market that quality, Adidas was bound
for success in the athletic shoe market.
HISTORY OF REEBOK
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Perception of product attribute in brand switching behavior
Reebok was founded in 1895 in Bolton, England by J.W. Foster. In its first incarnation, the
company was called simply J.W. Foster and Sons. Foster’s goal was simple: make a running
shoe that enabled athletes to run faster. His solution was to add spikes to the bottom of the sole
at a time when very few shoemakers were employing this technology.
Foster’s clientele was elite. He designed shoes for top athletes around the world. In fact, several
athletes at the 1924 Olympic Summer Games were wearing shoes designed by J.W. Foster and
Sons.
J.W. Foster and Sons did not become Reebok until 1958 when Joe and Jeff Foster (J.W.’s
grandsons) rechristened the company. Reebok is the Afrikaans spelling of rhebok, which is a
kind of African antelope. The spelling was somewhat of an accident. Joe and Jeff found the
word in a South African dictionary that Joe had won as a child.
The shoes were not available to the American market until 1979 when the American Paul
Fireman ran across Reebok shoes at an international trade show. When Reeboks were first
released in the United States, they cost 60 dollars and were the most expensive running shoes
being sold at that time.
Reebok really took off in the 1980’s when women’s athletic footwear hit the market. While
companies like Nike still dominated Reebok when it came to running shoes, Reebok was the lion
among the competitors when it came to aerobics. The Reebok Freestyle was released in 1982
(high-top version in 1985), and it quickly became a cultural sensation. The male version of the
Freestyle, dubbed the Ex-O-Fit, followed soon after. With bright colors and Velcro straps, the
Freestyle and Ex-O-Fit helped to define 80’s fashion.
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Perception of product attribute in brand switching behavior
During the 1980’s Reebok’s popularity exploded into international markets, with the brand
ultimately becoming available in over 170 countries. In the last decade, Reebok has made
partnerships with the National Football League, the National Basketball Association and the
National Hockey League. Spokespersons for the brand included the likes of Jay-Z, Lucy Liu and
Allen Iverson.
In January 2006, Reebok was bought out by Adidas and became a subsidiary of the company.
Adidas, which was formally one of the biggest competitors of Reebok, paid $3.8 billion. Later
that year in November the National Basketball Association and Women’s National Basketball
Association decided to replace Reebok branding on their merchandise with Adidas because
Adidas is better known outside of US and UK markets than Reebok.
Mile stones achieved in recent years
NIKE:
1962: Philip H. Knight founds Blue Ribbon Sports (BRS) to import Japanese running
shoes.
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Perception of product attribute in brand switching behavior
1980: Nike goes public.
1981: Nike International, Ltd. is created to spearhead oversea s push.
1985: Company signs Michael Jordan to endorse a version of its Air shoe, the "Air
Jordan."
1988: Cole Haan, maker of casual and dress shoes, is acquired; "Just Do It" slogan
debuts.
1990: First Nike Town retail outlet opens in Portland, Oregon.
1994: Company acquires Canstar Sports Inc., the leading maker of skates and hockey
equipment in the world, later renamed Bauer Nike Hockey Inc.
1995: Company signs golfer Tiger Woods to a $40 million endorsement deal.
1996: The Nike equipment division is created.
1999: Company begins selling its products directly to consumer s via its web site.
2003: Converse Inc. is acquired for $305 million.
ADIDAS:
1993: Adidas acquires Sports Inc., a U.S. company; Tapie sells Adidas to a group of
European investors, and Robert Louis-Dreyfus joins Adidas as CEO.
1995: Adidas goes public.
1997: Adidas acquires Salomon Worldwide and is renamed Adidas- Salomon AG.
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Perception of product attribute in brand switching behavior
2000: The Company restructures in an effort to boost its image as a "lifestyle" brand.
2001: First Adidas Originals retail stores open in Berlin and Tokyo.
2002: The Company acquires Arc'Teryx, a high-end equipment and apparel group based
in Vancouver; opens first Adidas Originals store in United States.
2003: Cycling division Mavic-Adidas Cycling is formed; company fails in attempt to
acquire golf ball manufacturer Top Flite.
2005: The Company agrees to sell Salomon to Amer Sports in Fin land; announces
acquisition of Reebok International, to be completed in 2006.
REEBOK:
1890-1930's
Reebok's United Kingdom-based ancestor company was founded for one of the best reasons
possible: athletes wanted to run faster. So, in the 1890s, Joseph William Foster made some of the
first known running shoes with spikes in them. By 1895, he was in business making shoes by
hand for top runners; and before long his fledgling company, J.W. Foster and Sons, developed an
international clientele of distinguished athletes. The family-owned business proudly made the
running shoes worn in the 1924 Summer Games by the athletes celebrated in the film "Chariots
of Fire."
1950-1980
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Perception of product attribute in brand switching behavior
In 1958, two of the founder's grandsons started a companion company that came to be known as
Reebok, named for an African gazelle. In 1979, Paul Fireman, a partner in an outdoor sporting
goods distributorship, spotted Reebok shoes at an international trade show. He negotiated for the
North American distribution license and introduced three running shoes in the U.S. that year. At
$60, they were the most expensive running shoes on the market.
1980's
By 1981, Reebok's sales exceeded $1.5 million, but a dramatic move was planned for the next
year. In 1982, Reebok introduced the first athletic shoe designed especially for women; a shoe
for a hot new fitness exercise called aerobic dance. The shoe was called the Freestyle™, and
with it Reebok anticipated and encouraged three major trends that transformed the athletic
footwear industry: the aerobic exercise movement, the influx of women into sports and exercise
and the acceptance of well-designed athletic footwear by adults for street and casual wear.
Explosive growth followed, which Reebok fueled with new product categories, making Reebok
an industry leader.
In the midst of surging sales in 1985, Reebok completed its initial public offering (stock symbol
is NYSE: RBK). A year later, Reebok made its first strategic acquisition, The Rockport
Company. Rockport was a pioneer in using advanced materials and technologies in traditional
shoes and the first company to engineer walking comfort in all types of dress and casual shoes.
In the late 1980s, Reebok began an aggressive expansion into overseas markets and Reebok
products are now available in more than 170 countries and are sold through a network of
independent and Reebok-owned distributors. .
1990's
In 1992, Reebok began a transition from a company identified principally with fitness and
exercise to one equally involved in sports by creating several new footwear and apparel products
for football, baseball, soccer, track and field and other sports. That same year, Reebok began its
partnership with golfer Greg Norman, resulting in the creation of The Greg Norman Collection.
In the late 1990s, Reebok made a strategic commitment to align its brand with a select few of the
worlds most talented, exciting and cutting-edge athletes. Since then, the company has focused on
those athletes who represent the top echelon of sports and fitness.
1999-2000
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Perception of product attribute in brand switching behavior
In 1999-2000, Reebok and the National Football League announced an exclusive partnership that
serves as a foundation of the NFL’s consumer products business. The NFL granted a long-term
exclusive license to Reebok beginning in the 2002 NFL season to manufacture market and sell
NFL licensed merchandise for all 32 NFL teams. The license includes on-field uniforms, sideline
apparel, practice apparel and an NFL-branded footwear and apparel collection.
2001
In 2001, Reebok formed a long-term strategic partnership with the National Basketball
Association under which Reebok designs, manufactures, sells and markets licensed merchandise
for the NBA, the Women’s National Basketball Association (WNBA) and the National
Basketball Development League (NBDL), the NBA’s minor league. Reebok also had exclusive
rights, with limited exceptions, to design, manufacture, market and sell headwear, T-shirts, fleece
and other apparel products for all teams in most channels of distributions. In 2006, Reebok
transferred the NBA rights to the Adidas Brand.
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Perception of product attribute in brand switching behavior
2002
In 2002, Reebok launched Rbk – a collection of street-inspired footwear and apparel hook-ups
designed for the young man and woman who demand and expect the style of their gear to reflect
the attitude of their lives: cool and edgy, authentic and aspirational. Inspired by street fashion,
Rbk’s marketing is culturally relevant as well.
2003
2003 was a landmark year for Rbk. Reebok formed an unprecedented partnership with rap
musician Jay-Z, which included the design and marketing of the "S. Carter Collection by Rbk,"
which launched in April. With the partnership, Jay-Z became the first non-athlete to have a
signature athletic footwear collection.
2004
In 2004, Reebok became the world’s leading producer of hockey apparel and equipment with its
acquisition of The Hockey Company. The Hockey Company’s brands, CCM, Koho and Jofa, are
among the most respected in the sport.
Reebok has a long-term licensing agreement with the National Hockey League, under which the
company serves as the supplier of authentic “on-ice” game jerseys to all 30 NHL teams.
2005
In early 2005, Reebok launched Rbk Hockey, a new and innovative line of ultra-high
performance hockey equipment, sticks and skates and signed hockey phenom Sidney Crosby,
who has lived up to his billing as the league’s next great player. In two short years, Rbk Hockey
has become one of the most visible and in-demand hockey brands on the market.
In 2005, Reebok launched its largest global integrated marketing and advertising campaign in
nearly a decade. "I Am What I Am" is a multi-faceted campaign which links all of the brand's
marketing and advertising efforts under the "I Am What I Am" umbrella.
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Perception of product attribute in brand switching behavior
2006
In January 2006, Adidas-Salomon AG acquired Reebok, forever altering the worldwide sporting
goods industry landscape. Fireman got his start working for his family's fishing tackle business.
He’s sold fitness giant Reebok to Adidas for $3.8 billion .Shortly after the close of the
acquisition, Reebok Chairman and CEO Paul Fireman announced he was leaving the company to
pursue other interests, and Paul Harrington was named President and CEO of the Reebok brand.
2007
Reebok launched Run Easy, one of the most comprehensive running campaigns in the brand’s
history. The goal of the campaign was to inspire consumers around the world to fulfill their
potential and celebrate their individuality.
In addition, Reebok's partnership with the National Hockey League took center stage with the
unveiling the Rbk Edge Uniform System, a complete, team-wide redesign and re-engineering of
the NHL uniform, and the opening of the NHL Powered by Rbk retail store in New York City.
Reebok also launched its "There are Two People in Everyone" marketing campaign for the
second half of 2007 in select regions. The campaign, featuring international sport stars such as
Allen Iverson, Yao Ming, MS Dhoni and Nicole Vaidisova, declared that there is more to an
athlete than his or her sport.
2008
Reebok’s global marketing campaign, ‘Your Move’ launched in March of 2008 and evolved
Reebok’s positioning as the brand that celebrates individuality and supports those who choose to
do things their way.
In the summer of 2008, Reebok and driving ace Lewis Hamilton announced a multi-year
partnership at a spectacular 3-D event in Amsterdam, home of Reebok’s European Headquarters.
2009
In February 2009, Reebok launched the Jukari Fit to Fly workout, the first in a series of
initiatives to come out of a new, long-term partnership with Cirque du Soleil. Jukari Fit to Fly
makes fitness fun again by introducing a new way to move.
Also in 2009, Reebok made a pledge to tone the butts and legs of women around the world with
its innovative Easy Tone footwear.
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Perception of product attribute in brand switching behavior
2.2 THE STRATEGIC PLAN
NIKE
Mission Statement
Our mission at Nike is to be a company that surpasses all others in the athletic industry. We will
maintain our position by providing quality footwear, apparel and equipment to institutions and
individual consumers of all ages and lifestyles. We pledge to make our products easy available
worldwide through the use of retail outlets, mail order and our company web site. Nike’s
management believes that our success lies in the hands of our teammates, customers,
shareholders and the communities in which we operate. We vow to keep this in mind with the
execution of every decision within our company.
Values Statement
Nike will focus its commitment to all stakeholders by continuing to make strides towards being a
company that sets the precedents in social responsibility. Nike is continuously making efforts to
ensure that all employees and members of its surrounding communities are treated in a manner
that is inline with our mission. Nike has made many alliances with human rights organizations in
an attempt to ensure labor rights for employees of the industry overseas. We are committed to
treating our employees with the utmost respect, which is reflected in our compensation and
human resource policies. We are also committed to making sound decisions in regards to our
environment, resources, and the fight against pollution.
Vision Statement
At Nike, our vision is to remain the leader in our industry. We will continue to produce the
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Perception of product attribute in brand switching behavior
quality products that we have provided in the past. Most importantly, we will continue to meet
the ever-changing needs of our customers, through product innovation.
ADIDAS
Mission statement
, "Our mission is to become the best sports brand in the world. To that end, we will never equate
quantity with quality. Our founder Adi Dassler was passionate about sports. For Adi, the athlete
came first. He gave those on the field, the court and the track the unexpected and the little
differences that made them more comfortable and improved performance. This is our legacy.
This is what the brand stands for. This will never change."
Vision statement
Striving to be the global leader in the sporting goods industry is not just about results; it is about
how those results are achieved.
Our vision is for everyone in the Group and our supply chain to share a common set of values
and to follow responsible business practices. Our governance framework aims to help us realize
this vision.
REEBOK
MISSION STATEMENT
Always Challenge and Lead through Creativity
At Reebok, we see the world a little differently and throughout our history have made our mark
when we’ve had the courage to challenge convention. Reebok creates products and marketing
programs that reflect the brand’s unlimited creative potential.
PROPOSED MISSION STATMENT
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Perception of product attribute in brand switching behavior
To continue to offer quality products with increasing growth in the industry and expanding
globally. Our mission has always been to provide a competitive edge by developing the most
technological products. Keeping in mind fair labor practices in all our suppliers’ factories, while
maintaining a competitive advantage, with the shareholders interests, and company profits in
mind. We also believe our employees are one of our most important assets. To increase the
responsibility towards the environment by evaluating the impact of day to day operation and
attempts to change operations that have a negative impact.
Reebok is an American-inspired, global brand that creates and markets sports and lifestyle
products built upon a strong heritage and authenticity in sports, fitness and women’s categories.
The brand is committed to designing products and marketing programs that reflect creativity and
the desire to constantly challenge the status quo.
VISION STATEMENT
Reebok is dedicated to providing each and every athlete - from professional athletes to
recreational runners to kids on the playground - with the opportunity, the products, and the
inspiration to achieve what they are capable of. We all have the potential to do great things. As a
brand, Reebok has the unique opportunity to help consumers, athletes and artists, partners and
employees fulfill their true potential and reach heights they may have thought un-reachable.
PROPOSED VISION STATEMENT
“Continue to bring inspiration to present and future athletes, while maintaining the
company's standard of quality for its products.”
Always Challenge and Lead through Creativity
At Reebok, we see the world a little differently and throughout our history have made our mark
when we’ve had the courage to challenge convention. Reebok creates products and marketing
programs that reflect the brand’s unlimited creative potential.
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Perception of product attribute in brand switching behavior
2.3 SWOT ANALYSIS
NIKE
Strength
Competitive
Strong research and development
No factories
Fortune 500 company
Strong marketing campaigns
High quality products
Global brand
Innovative products
Brand awareness and loyalty
Weakness
Highly dependent on it's share made in the footwear department
Pricey retail sector, retails offer same experience and price
History of child labor and overworking and underpaying factory workers
Partnering companies kept secret
Opportunities
Expand outside of sports world, into a fashion brand
Other products besides footwear
Attract vast audience/demographics with wide range of products
Use strong brand recognition to expand globally
-Global events (Olympics)
-Sponsorship of new athletes
-Focusing more on innovation and leading in innovation.
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Perception of product attribute in brand switching behavior
Threats
Exposed to international market of trade
Competitors are developing alternative market brands to take from Nike's market share
Recession of economy
Consumer looking for the better deal
ADIDAS
Strengths
Competitive pricing
Good financial position
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Perception of product attribute in brand switching behavior
Effective Marketing Strategy
Market Leadership
Strong online presence
Strong brand
Strong international operations
Strong distribution chain
Weaknesses
High cost structure
Over pricing
Low quality products/services
Limited product line
Opportunities
Change in consumer lifestyles.
Available technological innovations
Entering new markets
Expand customer base (Geographically or through new products)
Expand product/service lines
Market Diversification
Merger or takeover
Adidas should look into expanding into Africa
Threats
Competition from foreign markets
Competitor's actions
Change in consumer lifestyles
Changing consumer patterns
Growing power of customers to set the price
Growing power of suppliers to set the price
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Perception of product attribute in brand switching behavior
Financial slowdown
Increase in taxation
REEBOK
Strength:-
Size & strong brand awareness and perception.
Wide range of celebrity associated sponsorship
It's strong position in the women's sector
Research and development
Marketing
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Perception of product attribute in brand switching behavior
Weaknesses:-
Too much reliance on retail stores to sell products.
poor employment practices at overseas manufacturing sites
High % of upper management turnover
Dependency on Footwear sales
Opportunities:-
Emergence of more Sporting events
Women’s Marketplace
College/Pro Sports
Reebok is also leveraging the digital space to control distribution and build direct
consumer
Broaden market expected from convergence of broadcasting, telecom and
entertainment industry (reality shows)
Threats:-
Strong competition.
Rising price of row material
Chinese products
Global/Domestic Economies
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Perception of product attribute in brand switching behavior
2.4 TOP COMPETITOR ANALYSIS
NIKE
Distinctive Competency - Marketing (Consumer
Loyalty )
Despite the tough times Reebok has recently come upon, reasons for optimism remain. Reebok
has managed to hold the loyalty of a large portion of the industry’s female consumers market.
While Reebok’s spending on advertising has fluctuated, individual product designs have come
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Perception of product attribute in brand switching behavior
and gone, female consumers have, as a group, remained loyal to Reebok and their products.
Can Reebok use this distinctive competency to inflict damage on Nike?
Yes, Reebok can use their distinctive competency to wound our company. If Reebok can
expand their appeal to incorporate female consumers who are not currently Reebok customers,
Reebok could expand their market share and take customers away from Nike products.
Can Nike protect itself against this threat?
Yes, we can protect our market share among female consumers within the industry by targeting
some of our promotions to female consumers. Nike’s sponsorship of the 1999 Women’s World
Cup Soccer Tournament was a great example of how Nike is appealing to female athletes.
ADIDAS
Reebok, in terms of their products, is not entirely different from Adidas. Reebok is involved in
the design and marketing of both athletic and non-athletic footwear and apparel, as well as other
various fitness projects. Reebok’s market share is a distant third in the footwear industry at
11.2% (compared to 30.4% and 15.5% for Nike and Adidas respectively). Reebok’s financial
position has been gradually slipping for a number of years. This is evident in their declining
stock price, which has fallen by over 80 percent in the last four years. Reebok’s financial woes
are illustrated in their declining net sales. Reebok’s net sales declined 9% during the first three-
quarters of fiscal year 1999. During that same period, net income declined 17%. Taking these
and other factors into account leaves Reebok’s current financial position, as a whole, looking
bleak.
Competitor’s Key Weakness – Marketing – (Advertising/Promotion)
The leading cause of Reebok’s recent tumbles stemmed from problems relating to poor
marketing. Reebok’s shortcoming in the area of marketing is their key weakness. While other
athletic shoe companies bombard the airwaves with commercials pushing their product lines,
Reebok remains out of sight and out of mind. While Reebok’s competitors are known by familiar
slogans like Nike's "Just Do It," Reebok’s, "Are You Feeling It," does not equate to their brand
name in the eyes of most consumers.
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Perception of product attribute in brand switching behavior
REEBOK
Competitors’ analysis
Reebok faced primary competition from industry leader NIKE, after Nike puma is also a strong
competitor of Reebok in shoe industry.
Adidas’ acquisition of Reebok developed increased opportunities to achieve competitive
advantage through branding. The Reebok brand also gain sustainable competitive advantage
through increased brand recognition. Globally, Reebok will benefit greatly from Adidas’
distribution around the world.
Combined R&D helped speed development of cutting edge technologies, an important feature of
the increasingly fast paced industry. Expedited research developed higher consumer demand for
innovation across all brands, putting pressure on Nike’s R&D capabilities.
2.5 ADVERTISMENT & PROMOTION STRATEGY IN INDIA
NIKES GAME PLAN IN INDIA
For the first time, Nike's logo is appearing in connection with an "India [ Images ]n" sport:
cricket. A few months ago, Nike wrested the rights to become the official kit sponsor for the
Indian cricket team for the next five years, beating arch-rivals Reebok and Adidas; it paid Rs 196
crore (Rs 1.96 billion) to the Board of Control for Cricket in India for the privilege.
The first "Just Do It" cricket ad also made its appearance during the Champions Trophy last
month. "We want to look at what drives the passion for cricket in India. We aim to connect
emotionally with our customers," declares Sanjay Gangopadhyay, marketing director, Nike
India.
The swoosh has finally swung, and how. The American sports footwear and apparel giant has
had a presence in India for close to a decade, but it's consciously held on to its "international"
image.
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Perception of product attribute in brand switching behavior
Where Sachin Tendulkar and Dhanraj Pillai were endorsing rivals' products, Nike's ads stuck to
Maria Sharapova and Ronaldinho. India didn't really figure in the company’s marketing and
promotion activities.
That's changed now. And it's likely to change the rules of the game of the Rs 1,100-crore (Rs 11
billion) Indian sports footwear and apparel market.
In 2004, instead of renewing the franchise, Nike India became a subsidiary.
Nike is also thinking ahead and taking its commitment to cricket to the grassroots level. In
December 2005, it tied up with coaching schools like the BCCI's National Cricket Academy.
The academies will work with Nike to understand the product requirements of the players. It's a
win-win situation for both the company and the academies. While Nike creates brand awareness
and has a shot at creating loyalists at a young, impressionable age, the academies' need for
equipment such as shoes and training gear is looked after by the company.
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Perception of product attribute in brand switching behavior
ADIDAS PLANS TO MAKE INDIA PRODUCTION HUB
The company has planned to set up a production facility for apparels in the country, which would
serve as a basses for its global requirements.
Sachin unveils new Adidas shoes
Christopher Bezu, chief executive officer, marketing and sales division, Asia Pacific, Adidas,
said, "As part of the company's global strategy, the procurement division is looking at setting up
an apparel manufacturing facility in India. Although we have not yet finalized the details of the
centre, a decision will be taken in the near future."
The company has short-listed several locations in the country for setting up the facility, he
added. "India has a strong base for apparel manufacturing and along with that there is a cost
advantage in manufacturing and exporting products from India," Andreas Gellener, managing
director, Adidas India, said.
Adidas has a large manufacturing base in China, which is currently the main procurement centre
for the Asia Pacific region. Adidas is also revamping its marketing strategy for India. The
company is planning to reinforce its distribution network by setting up more outlets across the
country.
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Perception of product attribute in brand switching behavior
"Our initial strategy did not bring desired results as we felt that our distribution network, range
management, asset management and company structure were not very strong. We have
formulated a new marketing plan, which addresses all these issues," Bezu said.
The company is planning to set up more outlets to strengthen its distribution network.
"We are looking at segmenting our range of products systematically and will introduce new
'localized' models," he added. The company is also planning a recruitment drive to "reinforce our
team in India".
Adidas has included Sachin Tendulkar in its global campaign "Impossible is Nothing" and plans
to feature him across cricketing nations and the Asia-Pacific region.
Adidas is the first global company to borrow an Indian name to sell its products outside the
country. The campaign also features David Beckham Muhammad Ali, Ian Thorpre among 10-12
other Adidas's global ambassadors.
Christophe Bezu, chief executive officer, Adidas, Asia Pacific, said, "Tendulkar has an
incredible recognition value in countries where cricket is popular. Therefore we are looking at
launching him in these markets as he is perhaps the most popular name in cricket. His inclusion
stems from his caliber as a global athlete and his potential to become a global ambassador for
Adidas."
Although the current campaign will feature Tendulkar only in the cricketing countries and the
Asia Pacific region, the company is looking at including him in its other global campaigns.
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Perception of product attribute in brand switching behavior
REEBOK
Advertising Agencies
In 2004, Reebok hired McGarry Bowen as there advertising agency. Till 2007, McGarry was
Reebok’s brand agency. McGarry Bowen was founded in 2002 and has offices in New York and
Chicago. McGarry Bowen is a fully-integrated agency with advertising, design, relationship
marketing and a digital arm. The Agency has been the recipient of many honors, including
Adweek’s President’s Award for the “non-traditional agency having the greatest impact on the
industry.” The Agency works with many of the of the world’s best known companies including
JPMorgan, Chase, Kraft, Disney, Marriott International, Chevron, Pfizer, HP, Reebok
International, Crayola, InBev, Century 21, News Corp, The Wall Street Journal and the
U.S.Olympic Committee.
During the period of McGarry Bowen, Reebok had done advertising and marketing for various
products. Pump sneakers advertisements, “Two People in Everyone” ad campaign, Runners head
game- I am what I am ad campaign were all under this advertising agency.
In early March 2009, Reebok appointed DDB Worldwide as its creative advertisingagency.DDB
will provide creative solutions across a range of brand advertising and marketing
communications and will service the business from three hubs: Berlin, Chicago, and Hong Kong.
DDB Worldwide Communications Group Inc (www.ddb.com) is the largest consolidated
advertising and marketing services global network in the world, according to Advertising
Age.DDB also has been frequently ranked as the most awarded agency network in the world by
Creativity magazine and The Gunn Report, among others. With more than 200 offices in over
90countries, the DDB Group believes that creativity is the most powerful force in business,
building enduring and powerful brand experiences that create Talk Value,™ influence social
communities and drive results. DDB Worldwide is part of Omnicom Group Inc.
The agency handles brand advertising and marketing communications as the brand seeks to
establish the brand in the women's fitness market. The ad campaign “Your Move” was done
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Perception of product attribute in brand switching behavior
under this agency. In September 2007 in Hong Kong, Reebok handed its regional advertising
business to WPP subsidiary Soho Square. Reebok is the founding client for Soho Square, which
will manage Reebok’s key markets in the Asia Pacific including Hong Kong, Japan, Korea,
Australia and India and China.
Promotion Strategy
The Reebok segment is comprised of the Reebok brand, Reebok-CCM Hockey and Rockport.
In2008, the Reebok brand has further refined its strategy considering the brand’s heritage and
values, consumer insights and positioning within the Adidas Group port folio. Inspired by its
roots in sport and women’s fitness, Reebok developed a clear roadmap for its key businesses
going forward: Own Women’s Fitness, Challenge Men’s Sport and Revive Classics. Central to
Reebok’s brand heritage is the courage to challenge convention. Unlike many other brands,
Reebok is committed to make fitness fun again – challenging men and women to fulfill their
potential in sport and in life by providing them with the opportunity, the products and the
inspiration to have fun staying in shape
Reebok provides great deals on quality footwear, apparel, and fitness equipment for women,
men, and kids. Reebok sports and lifestyle products are built on a strong heritage, commitment to
creativity, and the desire to constantly challenge the status quo. The company uses various
promotional tools to bring awareness among its customers. It offers discounts, vouchers, coupons
and custom made sneakers on their products. Apart from this, there are celebrity endorsements,
road shows, sponsorship events, television commercials, print ads, billboards, alliance events.
Rebook has hired currently DBB Worldwide as its advertising and creative agency. Reebok, a
multinational company, have separated 15% of its sales for its advertising and promotion
activities. It has different advertising strategy in different areas of the world.
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Perception of product attribute in brand switching behavior
CHAPTER 3: MAIN STUDY
3.1 STATEMENT OF PROBLEM
A problem statement is a clear concise description of the issue(s) that needs to be addressed by a
problem solving team. Thus, in this study we are trying to ascertain as to what are the factors
related to ‘Product Attributes’ that influences a buyer’s brand loyalty i.e. leads to develop a
brand switching behavior in a buyer.
3.2 OBJECTIVES OF THE STUDY:
Following are the objectives of the study:
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Perception of product attribute in brand switching behavior
To determine the customer’s satisfaction of sports brand users.
To ascertain the factors that influenced the customers in selecting the brands.
To find out the major driving factors for their purchase decisions.
To determine the performance of the companies in the study.
3.3 STATEMENTS OF HYPOTHESIS:
HYPOTHESIS 1:
H0: There is no relationship between PRICE and BRAND SWITCHING BEHAVIOUR.
H1: There is a relationship between PRICE and BRAND SWITCHING BEHAVIOUR.
HYPOTHESIS 2:
H0: There is no relationship between QUALITY and BRAND SWITCHING BEHAVIOUR.
H1: There is a relationship between QUALITY and BRAND SWITCHING BEHAVIOUR.
HYPOTHESIS 3:
H0: There is no relationship between ADVERTISEMENTS AND PUBLICITY and BRAND
SWITCHING BEHAVIOUR.
H1: There is a relationship between ADVERTISEMENTS AND PUBLICITY and BRAND
SWITCHING BEHAVIOUR.
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Perception of product attribute in brand switching behavior
HYPOTHESIS 4:
H0: There is no relationship between TRENDS AND STYLES and BRAND SWITCHING
BEHAVIOUR.
H1: There is a relationship between TRENDS AND STYLES and BRAND SWITCHING
BEHAVIOUR.
3.4 SCOPE OF STUDY:
The scope of the study is restricted to only three companies.
The scope is restricted to the study of the factors affecting preferences of the
consumers while choosing a sports brand in Mumbai.
3.5 LIMITATIONS OF THE STUDY:
Following are the limitations of the study:
Surveyed area is limited to the customers who were interviewed at colleges and malls.
Sample size may not fully represent the whole population.
The seriousness of the respondents and their ability to justify their answers may also be a
limitation.
The sample size is small due to the specified reasons.
Findings are based on sample survey.
All interview questions are undisguised or direct. Hence there is a scope for the
respondents to be biased or pretentious.
The survey was limited to the area of South Mumbai Region
CHAPTER 4 : REVIEW OF LITERATURE
Behavior is considered as an important issue for the marketing managers. Anand and Sachar
(2004) showed that the purchase probability of a product/brand is a function of the match
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Perception of product attribute in brand switching behavior
between the consumer’s taste and the product/brand attributes. Thus, if the brand failed to fulfill
the consumer’s expectations, the consumer is likely to switch her/his brand. In particular,
marketers of consumer non-durable goods, every purchase occasion of the cosumers is an
opportunity for the firm to retain its customers or loose them to its competitors, until the brand
establishes a strong brand loyalty and equity. Thus, any successful brand establishes a special
relationship with the consumers through its unique combination of perceived attributes (Dyson et
al, 1996)
Customers evaluate purchases as an aggregate function of a number of factors. Value , or the
tradeoff between the quality of the item and its costs, is a primary consideration (Iacobucci et al,
1994). As a result, a consumer can be both satisfied and dissatisfied with different aspects of the
same product. Although such phenomena are not easy to model in an overall satisfaction
approach, the attribute-level approach provides a simple and elegant solution: Mixed feelings
toward a product exist because a consumer may be satisfied with another (Mittal et al, 1998).
Deighton et al (1994) argued that a central influence on current purchase is the effect of previous
purchase, which would be conceived as the inertial effect of consumers tending to rebuy the
brand they purchased previously. Hence, the effect of previous purchase(s) should be positive
enough to trigger the efforts. If perceived performance of a product/service exceeds a consumer’s
expectations, (a positive disconfirmation) then the consumer is satisfied with the brand/service.
However, if perceived performance falls short of his/her expectations (a negative
disconfirmation), then the consumer is dissatisfied (Spreng et al, 1996) with the brand/service.
Satisfaction conceptualized as an attitude-like judgment following purchase act or based on a
series of consumer-product interactions. Existence and nature of the asymmetric and non-linear
response of satisfaction to attribute level preference highlighted that negative performance of an
attribute has greater amount of impact on repurchase intentions and satisfaction levels (Mittal et
al, 1998). The drivers of satisfaction with product quality shift over time in different ways based
on the nature of the attribute used to form satisfaction with product quality (Slotegraaf and
Inman, 2004).
A common problem faced by consumers, is making choices with completely and easily
compared information on some attributes but only partial (or difficult to compare) information
on other attributes (Kivetz and Simonson,2000). How consumers form preferences for products
and brands is considered as continuously important issue for the marketers over a period. While
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Perception of product attribute in brand switching behavior
the issue has been well researched from several angles, there is very little research on the equally
important issue of how people develop their preferences for the attributes or aspects of products
and brands (Muthukrishnan and Kardes,2001). Thus, many studies concentrated on branding,
brand loyalty and these topics are continuously occupying top priority for the marketers of
products and services.
Brand loyalty gives greater advantage to the firms in terms of reduced marketing costs,
customers engaging in positive word-of-mouth communication (Mahajan, Sharma and Buzzell,
1993) and greater resistance to the competitors’ promotional activities. Two aspects of brand
loyalty viz., purchase loyalty and attitudinal loyalty play vital roles in greater market share and
willingness to pay higher price for the brands (Chaudhari and Holbrook, 2001). Brand switching
behavior is not a result of single product related attribute which failed to fulfill its expectations;
rather a combination of various product related attributes which failed simultaneously to provide
the expected value.
Thus, the above discussions provides some general insights into the importance of product
attributes and brand loyalty; it falls short of revealing the relative importance of one variable
with other or a set of variables. In addition, many of analytical tools do not provide a picture of
the nature of the relationship among the variables.
CHAPTER5:RESEARCH METHODOLOGY
5. RESEARCH INSTRUMENT
Our research instrument for this study is a Questionnaire which consisted of 7 close-ended
questions where it had to be answered in a Yes or a No and there were questions where there are
multiple choices. There is 1 open-ended question where the respondent is free to give his/her
valuable feedback or opinions or suggestions.
5.1 RESEARCH DESIGN:
Our study is to differentiate between the brand switching behavior of the customer with regards
to Price, Quality, Publicity and Advertisements and Trends and Style in the sports wear
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Perception of product attribute in brand switching behavior
department considering the top brands like Reebok, Nike and Adidas. The research is being done
specifically to analyze consumer behavior in respect to brand switching. We have taken factors
like Price, Nike and Adidas. The research is being done specifically to analyze consumer
behavior in respect to brand switching. We have taken factors like Price, Quality, Publicity and
Advertisements and Trends and style. Primary data is obtained from questionnaire. Whereas
secondary data is obtained from the internet and various e-books. The data was obtained by
surveying people and also the internet. Simple random sampling approach is used. Data was
collected by personally interviewing the respondents. And the data is analyzed by using the Chi-
sq. technique.
5.3 SOURCES OF DATA
COLLECTION OF PRIMARY DATA:
Communication and observation are the two basic means used for collecting primary
data. Communication involves questioning to secure the desired information by using
data collection instrument called ‘Questionnaire’. The questionnaire used in our study
consists close-ended questions and an open-ended question.
COLLECTION OF SECONDARY DATA:
Internal And external secondary data is collected for the purpose of study. Internal
secondary data is collected within the company. This includes company records, previous
research records and other relevant information. External secondary data is generated
from outside. This data is retrieved from publications, government records and internet.
5.4 SAMPLE SIZE :
The sample size for our research is limited to 100 surveys
5.5 SAMPLING METHOD
For our research Simple Random Sampling Approach has been adopted.
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Perception of product attribute in brand switching behavior
CHAPTER 6: RESEARCH AND DATA ANALYSIS
6.1 DATA INTERPRETATION
Q. Which sports brand you prefer? Reebok Nike Adidas Others (Please Specify)
Q. What are your major driving factors in brand switching?AGREE DISAGREE STRONGLE
AGREESTRONGLY DISAGREE
PRICEQUALITYPUBLICITY & ADDSTREND & STYLE
From the responses of the above survey, chi -square method has been used to find out the results.
PRICE WITH RESPECT TO BRAND SWITCHING BEHAVIOR
Agree Disagree TotalReebok 20 6 26Nike 36 6 42Adidas 16 8 24Others 6 2 8Total 78 22 100
Solution
HYPOTHESIS
HO= There is no relationship between price and brand switching behavior.
H1= There is a relationship between price and brand switching behavior.
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Perception of product attribute in brand switching behavior
Observation O Expected=row total x column total/grand total
(O-E)2/E
Reebok + Agree 20 20.28 0.003
Reebok + Disagree 6 5.72 0.013
Nike + Agree 36 32.76 0.32
Nike + Disagree 6 9.24 1.14
Adidas + Agree 16 18.72 0.40
Adidas + Disagree 8 5.28 1.4
Others + Agree 6 6.24 0.009
Others + Disagree 2 1.78 0.03
Total (O-E)2 / E=3.315
2cal = 3.315
Degree of freedom= (r-1) (c-1) = (4-1) (2-1) = (3) (1) =3
2critical @ 5% level of significance and degree of freedom at 3 = 7.815
2 cal < 2
critical
3.315 < 7.815 H1 is RejectedH0 is Accepted
There is no relationship between price and brand switching behavior
QUALITY WITH RESPECT TO BRAND SWITCHING BEHAVIOR
Agree Strongly Agree TotalReebok 6 17 23Nike 16 29 45
55
Error Statement: When null hypothesis is wrong and if we accept H0 then it is a Type II Error
Perception of product attribute in brand switching behavior
Adidas 10 14 24Others 5 3 8Total 37 63 100
SolutionHYPOTHESISHo = there is no relationship between quality and brand switching behaviorH1 = There is a relationship between quality and brand switching behavior
Observation 0 Expected= row total x column total/ grand total
(O-E)2 / E
Reebok + Agree 6 8.51 0.74
Reebok + Strongly Agree 17 14.49 0.43
Nike + Agree 16 16.65 0.02
Nike + Strongly Agree 29 28.35 0.014
Adidas + Agree 10 8.88 0.14
Adidas + Strongly Agree 14 15.12 0.08
Others + Agree 5 2.96 1.41
Others + Strongly Agree 3 5.04 0.82
Total (O-E)2 / E = 3.654
2 cal = 3.654
Degree of freedom = (r-1) (c-1) = (4-1) (2-1) = (3) (1) = 3 2 critical @ 5 % level of significance and at 3 degree of freedom = 7.815
2calculated
< 2critical
7.815 < 3.654 H 1 is rejectedH0 is accepted.
There is no relationship between quality and brand switching behavior
PUBLICITY AND ADS WITH RESPECT TO BRAND SWITCHING BEHAVIORPUBLICITY AND ADS WITH RESPECT TO BRAND SWITCHING BEHAVIORPUBLICITY AND ADS WITH RESPECT TO BRAND SWITCHING BEAHVIOR
Agree Disagree TotalReebok 11 13 24Nike 28 17 45Adidas 11 14 25Others 4 2 6
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Error Statement: When null hypothesis is wrong and if we accept H0
then it is a Type II Error
Error Statement: When null hypothesis is wrong and if we accept H0 then it is a Type II Error
Perception of product attribute in brand switching behavior
Total 54 46 100
SolutionHYPOTHESISH0 = There is no relationship between publicity and ads and brand switching behaviorH1 = There is a relationship between publicity and brand switching behavior Observation O Expected= row total x
column total/ grand total
(O-E)2/ E
Reebok + Agree 11 12.96 0.29
Reebok + Disagree 13 11.04 0.35
Nike + Agree 28 24.3 0.56
Nike + Disagree 17 20.7 0.66
Adidas + Agree 11 13.5 0.54
Adidas+ Disagree 14 11.5 0.54
Others + Agree 4 3.24 0.18
Others + Disagree 2 2.76 0.21
Total (O-E)2/E= 3.33
2 cal = 3.33
Degree of freedom = (r-1) (c-1) = (4-1) (2-1) = (3) (1) = 3 2 critical @ 5 % level of significance and at 3 degree of freedom = 7.815
2 calculated < 2
critical
7.815 < 3.33 H 1 is rejected H0 is accepted.
There is no relationship between publicity and ads and brand switching behavior
TREND AND STYLE WITH RESPECT TO BRAND SWITCHING BEAHVIOR
Agree Disagree TotalReebok 20 3 23
Nike 39 5 44Adidas 22 2 24Others 5 4 9
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Error Statement: When null hypothesis is wrong and if we accept H0 then it is a Type II Error
Perception of product attribute in brand switching behavior
Total 86 14 100
SolutionHYPOTHESISH0 = There is no relationship between trend and style and brand switching behaviorH1 = There is a relationship between trend and style and brand switching behavior
Observation O Expected = row total x column total/ grand total
(O-E)2/E
Reebok + Agree 20 19.78 0.002Reebok + Disagree 3 3.22 0.015Nike + Agree 39 37.84 0.035Nike + Disagree 5 6.16 0.218Adidas + Agree 22 20.64 0.089Adidas+ Disagree 2 3.36 0.55Others + Agree 5 7.74 0.969Others + Disagree 4 1.26 5.958Total (O-E)2 / E= 7.836
2 cal = 7.836
Degree of freedom = (r-1) (c-1) = (4-1) (2-1) = (3) (1) = 3 2 critical @ 5 % level of significance and at 3 degree of freedom = 7.815
2calculated
> 2critical
7.836 > 7.815 H 0 is rejected H1 is accepted.
There is relationship between trend and style and brand switching behavior
6.2 GRAPHS
Q. Are you a brand loyal person?
RESPONDENTS YES NO TOTAL
MALES 36 20 56
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Perception of product attribute in brand switching behavior
FEMALES 21 23 44
TOTAL 57 43 100
OVERVIEW: The above table and graph indicates the number of males and females who are brand loyal and who aren’t.
Q. Which brand would you associate as the most valuable brand?
BRANDS MALES FEMALES TOTAL
REEBOK 09 11 20
NIKE 30 16 46
ADIDAS 13 10 23
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Perception of product attribute in brand switching behavior
NONE 04 07 11
TOTAL 56 44 100
OVERVIEW: The above table and graph clearly indicates that both the category-males and
females choose Nike as their most valuable brand and then follows Adidas, then Reebok and
finally other brands.
Q. What is your opinion about the Advertisements and Publicity of the following brands?
MALES(a) TOTAL FEMALES(b) TOTAL
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Perception of product attribute in brand switching behavior
BRANDS E G S N.S E G S N.S
REEBOK 07 28 17 04 56 09 20 11 04 44
NIKE 26 17 12 01 56 14 14 13 03 44
ADIDAS 10 30 12 04 56 09 14 18 03 44
TOTAL 43 75 41 09 32 48 42 10
(a)
(b)
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Perception of product attribute in brand switching behavior
OVERVIEW: The above table and graph shows the ratings given by our respondents for the
respective brands where both the-males and females have rated the Advertisements and Publicity
as good and a few have gone for excellent. So it shows that today’s buyer is very much aware
about the promotional activities of their brands.
Q. Would you recommend others the brand you use or try the other one?
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Perception of product attribute in brand switching behavior
RESPONDENTS CURRENT BRAND
OTHER BRAND
TOTAL
MALES 46 10 56
FEMALES 32 12 44
TOTAL 78 22 100
OVERVIEW: The above table and graph indicates that more than 75% of the people that we
have interviewed would not like to change their and would recommend their current brand to
others.
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Perception of product attribute in brand switching behavior
Q. Does controversy affect your brand choice/loyalty?
RESPONDENTS YES NO TOTAL
MALES 13 43 56
FEMALES 16 28 44
TOTAL 29 71 100
OVERVIEW: From the above table and graph its visible that from both-males and females only
29 agree that controversy affects their brand choice/loyalty.
CHAPTER 7: CONCLUSION
7.1 FINDINGS
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Perception of product attribute in brand switching behavior
In the following project, we can conclude that from the considered parameters,
Trends and Styles is a major driving factor that may influence the buyer’s
purchase decision.
And then follows Quality whereas the parameters of- Price and Advertisements
and Publicity is given lesser importance while buying a sports product.
We have even learnt that a lot of people are firm loyals of their respective brands
and most of them consider their brands as the most valuable brand where Nike
tops as the most preferred valuable brand among both men and women.
We even found out that today’s buyer is very aware about its brand and is very
well aware about their respective brand’s Advertisements and each and every
move taken by the company. So the buyers are hardly bothered by any sort of
controversy and it doesn’t affect their brand loyalty in any which way.
7.2 CONCLUSIONS
Consumer’s brand switching behavior is neither mere influence of the promotional measures nor
the failure of a single attribute; rather a combination of many product attributes which failed to
fulfill the expectations. Consumers might use brand names and product attributes as retrieval
cues for information about product performance. In effect, brand names and product attributes
are the links to diagnostic information about product performance. An understanding of the
perception of attributes will provide a more detailed perspective of group purchase decisions and
significant factors influencing the brand switching behavior or enhance the loyalty factor. A
majority of the advertisements aim to influence consumer beliefs (regarding primary product
attributes) that are of sufficient magnitude to potentially influence choice behavior.
In order to develop appropriate communication strategies for the target market, the marketers
need to know about the sets of attributes perceived as important in product purchases.
A study by Vishwanathan and Childers (1999) suggests that identifying attributes on which the
market leaders rate higher or lower than the competitor(s) would help the latter have a
knowledgeable and sound basis for (re)positioning its image, either through an affiliation or
differentiation strategy.
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Perception of product attribute in brand switching behavior
CHAPTER 8: APPENDIX
8.2 ANNEXTURE
QUESTIONNAIRE
PERCEPTION OF PRODUCT ATTRIBUTE IN BRAND SWITCHING BEHAVIOUR
We the students of Lala Lajpat Rai College studying in S.Y.B.M.S –‘A’ are doing a research project on Perception of Product Attribute and Brand Switching Behavior. We would like to get your valuable responses and the responses will be kept confidential.Name:
Contact No. :
Gender:
Age: Less than 16 16-24 25 & above
Occupation: Business/Service/Others
Income: Less than 20,000 / 20,000-40,000 / 41,000 & above
QUESTIONS
1. Are you a brand loyal person?
Yes No
2. Which sports brand you prefer? Reebok Nike Adidas Others (Please Specify)
3. Which brand would you associate as the most valuable brand? Reebok Nike Adidas
66
M F
Perception of product attribute in brand switching behavior
None
4. What are your major driving factors in brand switching?
AGREE DISAGREE STRONGLYAGREE
STRONGLY DISAGREE
PRICEQUALITYPUBLICITY & ADDSTREND & STYLE
5. What is your opinion about the advertisement and publicity of the following brands?
EXCELLENT GOOD SATISFACTORY NOT SATISFACTORY
REEBOKNIKEADIDAS
6. Would you recommend others the brand you use or try the other one? Current Brand Others
7. Does controversy affect your brand choice/loyalty? Yes No
8. Suggestions:
THANK YOU
8.2 BIBLIOGRAPHY
Adidas, Annual Report 2002
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Perception of product attribute in brand switching behavior
Adidas, Annual Report 2001
Nike, Annual Report 2002
Nike, Annual Report 2001
Reebok, Annual Report 2002
Reebok, Annual Report 2001
Reebok.com
Nike.com
Adidas.com
Google.com
Wikipedia.com
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