HUMAN RESOURCE MANAGEMENT SERVICES

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TABLE OF CONTENTS

Why choose people in? 3Challenges faced by employers 3Purpose of human resource management services 4Benefits of using people in? 5Benefits for companies 5Benefits for employees 5Baltic States and beyond 6What are the components of people in? 7Consultancy 7Implementation 8System maintenance 8Service modules 9Support 12How is data protection ensured? 13Information about Lattelecom 14

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Service mission: to help companies become sought-after employers!Lattelecom has been providing Latvian clients with quality human resource management outsourcing services for more than 10 years. People in is a highly innovative human resource HR management service providing broader opportunities for all employees.

People in is an integrated environment, replacing a number of systems, encouraging your staff to work more efficiently and to save time. People in enables companies to reduce costs by outsourcing a service hosted on the cloud; they can let Lattelecom take full responsibility for their IT management.

Benefits of using people in?

• Costsavingopportunities: •NoITsystemmaintenance •SystemishostedontheLattelecomcloud •Payonlyforthenumberofusers(employees) •Modularsystem(useonlythosemodulesyouneed)• Fasterandmoretransparentcorporateprocesses• Integratedenvironmentwithnoobstaclestobusinesscontinuity• Sharedvaluesthroughoutthecompany• Inlinewithbestbusinesspracticeandlegislation• Easytomaintain–Lattelecomprovidesfullservice• Innovative–systemandfunctionalityupgradesatleasttwiceayear• Adaptabletodifferentlanguagesandlegislativeenvironments• Awell-knownandloyalBalticbusinesspartner

Why choose people in?Challengesfacedbyemployers

Evenroutinehumanresourcemanagement(HRM)processescangivecompanies serious challenges. The most pressure includes lack ofresources,effectiverecruitment,costreduction,employeesatisfaction,turnover and the retention of specialists. Equally important arechallenges posed by the environment and related with companiesreputation, changes in legislative compliance of internal processes,the impact of globalisation, the speed of information exchange,demographicandsocio-economicaspects,andthegrowingpopularityofsocialnetworks.

Social networking(LinkedIn)

Employer’sreputation

Challenges faced by employers

Lack ofresources

Employeesatisfaction

Recruitmentchallenges

Staffturnover

Staffcosts

Retention ofspecialists

Corporate cultureand environment

Internal

External

Legislativechanges

Speed ofinformationexchange

Impact ofglobalisation

Demographic andsocio-economic aspects

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PurposeofHumanResourceManagementservices

Lattelecom has designed an innovative HR management serviceintended to replace fragmental personnel management solutions.The integrated people in service overcomes obstacles of businesscontinuity, enables straightforwardmonitoringof in-houseprocessesandincreasedefficiency.People in offersconvinientworkingenvironmentbasedonself-serviceprinciples,whichprovidesnotonlyefficientexchangeof information,butalsoasignificantreductionsofpaperwork.

Management ofemployee development

Office equipmentmanagement

Performancemanagement

Workplace safetymanagement

Vacancymanagement

Reputation

Social networking(LinkedIn)

Internalcommunication

Shared valuesPersonaldevelopment

LoyaltyWork

Consultancy

Personnelrecord keeping

Benefitmanagement

Payroll

Processes Implementation Integration Safety Engagement

SERVICEMODULES

INTEGRATEDENVIRONMENT

INFLUENCING FACTORS

SERVICEMODULES

people in environment

Benefits of using people in?

Benefits for companies

By choosing people in,companiesgainaprofessionalpartnerwhowillquicklyassisttheminputtingtheirpersonnelmanagementprocessesinorderandensurestheircompliancewith legislation.Consequently,seniormanagementcandevotemoretimetoachievingstrategicgoalsanddevelopingcompetencies,therebyestablishingahighlymotivated,innovativeandtarget-orientedteam. • Costreduction • Well-organised,transparentandefficientprocesses • Companies’internalregulationscomplywithlegislativerequirements • Fasterinformationexchangeanddecisionmaking • Employeesatisfaction • Employer’sreputationimprovement • Provisionofinternalcommunicationandsocialnetworking • Managementofpersonneldevelopment • Utilisessectorbestpractice • IntegratedHRMprocesses • High-leveldatasecurity

Benefitsforemployees

Staffbecomesparticipants in the company’s integratedenvironmentensuringsuccessfulteamworkandfacilitatingpersonalgrowth. • Easyandfastaccesstointegratedenvironment • Transparentmanagementofpersonaldata • Organisation of staff work schedules (vacations, trainings, business

trips,etc.) • Electronicexchangeofdataanddocuments • Independencefromfixedworkstationsandschedules • Integrationwithsocialnetworks • Self-determinedcareerdevelopment • Availabilityofe-learningenvironment

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BalticStatesandbeyond

Since 2012, thepeople in service has been available to customers inLatvia,LithuaniaandEstonia,supportingeachcountry’slanguageandlegislativerequirements.

As development continues, the people in service will also be madeavailabletocustomersinothercountriesin2013-14.

people in development plan

2012 2013-14

What are the components of people in?

People inHRMservicesconsistoffiveinter-relatedcomponents.

Consultancy

Consultancyisthefirststepinimplementingsuccessfulorganisationalchange,alsoprovidingappropriateproposalsandsupportformanagingchange.

Consultancyincludes: • SurveyoftheHRMprocessesandinternalregulations • Surveyofcompanyregulations • Identificationandcollationofpersonneldata • Definitionofrequiredchanges(inlinewithcompanyobjectivesand

structureofselectedservices) • DevelopmentofHRMprocesses • Drawingupand/orsupportofcompanyregulations • Organisationofthecompanypersonneldata • Drawingupandmanagementofproposalsforchange • Appraisalofresults

System maintenanceImplementation

Consultancy Servicemodules

Support

HRM service components

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Consultancydetermineschangeofprioritiesandestimatestheirimpactoncompanyobjectives,alsoidentifiespotentialrisks.

Throughconsultancy,companiesobtain: • ProfessionalassessmentofexistingHRMprocesses • Business-improvement proposal with the opportunities offered by

people in • Provisionalservice-implementationplan

Implementation

Implementationisfreeandincludes: • Transferoftherelevanthistoricaldata • Supportforupdatingofcompanyclassificationsystem • Systempreparationforprovisionofservice • Acceptancetesting • InitialtrainingAll that a company needs to use thepeople in service is an internetconnectionandagenerallyacceptedwebbrowser.

Systemmaintenance

• Thesystemisintegrated,functional,up-to-the-minuteand employee-friendly

• Systemprocessesareeasytoconfigurewithnoadditionalprogramming

• Continuousdevelopmentisakeytoanyservice,consequentlypeople inplanstoofferextendedsystematleasttwiceayear

• Thesystem’sunderlyingfunctionalitymeetsthelegislativeandlanguage requirements of various countries

Each client is provided with a classification of systems, reports andprocesses,whicharemostsuitedtothenatureofitsbusiness.Toensuresuccessfulintegrationofthepeople inservicewithotherbusinessprocessesandsystems,standardiseddataexchange isprovidedbymeansofXMLandWEBservices.

Servicemodules

Personnelrecords

• Staffenrolment • Terminationofemploymentcontracts,includingpreparationofwork

history • Managementofpersonnel’sdatabycardsystem • Applicationprocessing • Retentionofpersonneldataanddocuments • Creationandproductionofrequireddocumentsandinformation • Creationofstandardreports • Management of personnel data concerning social guarantees and

employeeabsences(includingbusinesstrips,vacationsandsick-leave) • Managementofinsurancedata • Transferofpersonnel’sdatatorelevantsystems

Payroll

• Maintenanceofpayrollclassificationsystem,salariesanddeductions,account tables, etc.

• Payrollservice • Standardreportcreation • Worktimerecords • Creationofsalaryfilesandsubmission/transferinsetformat • Transferofpayrolldatatorelevantsystems • Standardstatementcreation • Maintenanceofpayrollclassification • Consultancyconcerningpayrollissuesandcorrectapplicationof

legislative requirements

Benefit management

Benefit management is an innovative service enabling companyemployees to participate in optional benefit programmes. Companyoptional benefit programmes allow each employee to freely selecttheirpreferredbenefits.Inturn,companiesareabletoestablishbenefitpackagesinlinewiththeirvaluesandthepersonnelavailablebudget.Benefitsareconsideredtobethosevaluestoallemployeeswhicharenotincludedinstandardemploymentcontracts.

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Benefitmanagementservicesallowthemostefficientutilisationofthepersonnelbudgetallocatedforthispurpose,concentratingexpenditureonthosebenefitsthatmostly increaseemployeesatisfaction. It isthekeyto increasetheremunerationavailabletoeachemployee.Benefitprogrammesinvolvetheparticipationofvariouscooperationpartnersastheyguaranteethebestconditionsforcooperationpartnersinvolvedintheprogrammes.

Benefitmanagementservicesinclude: • Upgradingoftheexistingcompanybusinessprocessesandinternal

regulations, as well as monitoring of change management and employee satisfaction

• Integrationofbenefitmanagementmodulewiththeothersystems • Benefitmanagement,alsorecordsofthebenefitsgrantedtoand

used by the employees • Managementofpaymentcards • Suppliermanagement

Officeequipmentmanagement

Theequipmentstock-managementmoduleenablesup-to-daterecordsof items issued to employees (e.g. mobile phones, electronic keys,computerequipment).Staffcanseewhathasbeenissuedtothemintheirindividualprofile.

Workplacesafetymanagement

Theworkplacesafetymanagementmoduleenablessupervisionofthecurrentworkplacesafetydata,including: • Ensuringworkplacesafetyprocesses • Preparationoftraining/instructionmaterials • Managementoftraining/instructionprocesses,includingtestresults,

work-accidentrecords,etc. • Workplacesafetysystemaudits,workplaceriskassessmentand

determination of measures to be taken in line with legislative requirements

• Consultancyonwork-safetyissues • Maintenanceandcontrolofworkplacesafetydata • Reportcreation

Performance management

Theperformancemanagementmoduleenablescompanies to recordobjectivessetandassessperformanceaccordingly.

Theperformancemanagementmoduleincludes: • Settingandcascadingofindividualobjectives,andperformance

assessment • Productivitymanagement • Automationofbonusesandallowances

Personneldevelopment

The career development management module enables companiesto implement their strategies through ensuring well-organised andfocused personnel development. This module supports the drawingupofindividualandgroupdevelopmentplans,themonitoringoftheirexecutionandresultanalysis.

Thecareerdevelopmentmanagementmoduleincludes: • Identificationofdevelopmentneeds • Developmentoradaptationofcompetencymodels • Competencyassessment • Developmentofcontentforimprovingcompetencies • Drawingupofdevelopmentplans(individualandgroup) • Trainingadministration • Certification

Vacancy management

The vacancy management module enables companies to maintainaccurate records of current vacancies, quickly to obtain and analyseinformationoncurrentspecialistsinthemarketandtheirfittospecificvacancies.

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Thevacancymanagementmoduleincludes: • Managementofcurrentvacancies • Organisationoftherecruitmentprocess • Electronicquestionnairesforvacancies–tolistcompetenciesprecisely • Time-efficientandsimplereviewofreceivedapplications,selectionof

most appropriate candidates • Evaluationofapplicantsbyconductingelectronictests • Testingofcandidates’knowledge

Lattelecomplanstointerlinkthevacancymodulewithothermajorjob-seekerportalsandsocialnetworksprovidingsignificantexpediencybyrequiring very specific know-howor competencies, aswell aswhen alargenumberofemployeesneedtoberecruitedwithinaveryshorttime.

Support

People in users can obtain support by phone, e-mail, by using theapplication-managementsystem,byorganisingconferencecalls,orinperson.

During the service launch phase we will provide in-depth trainingcourses,thecostsofwhichareincludedinservicecosts.Thiscoursewillenablecompanyemployeestogaintheproficiencytomakemaximumuseoftheserviceatnoadditionalcosttotheclient.

Additional training and consultancywill also be available during theimplementationphase,providedforanadditionalcostattherequestoftheclient.

How is data protection ensured?

Dataprotectionisthekeyforanycompanyandisalsooneofthemostimportant components of the people in service.Companystaffandtheinformationaboutthemisoneofacompany’smostvaluableasset.Thatisexactlywhythe people insystemarchitectureisdesignedsoastoprovidecompanieswithmaximum-securityoflocationandaccesstodata.

Systemarchitectureisspreadoveranumberoflevels:

1. Thepublic level–containstheuser interfaceandenablescommu-nicationbetweentheuserandthesolution.Thecommunicationbe-tween theuserand the solution isencryptedusinganencryptionprotocol(SSL).

2. Businesslogiclevelofthesolution–locatedonaseparatelocalareanetwork.Accesstothislevelisonlyallowedforpubliclevelapplica-tionsanditisprotectedbyafirewall.

3. Integrationofthesolutionwithexternalsystemsisprovidedusingweb maintenance (WEB services) where external systems are au-thenticatedusingsecuritycertificates.

4. Attheuserlevel,theuser’saffiliationwiththecompanyisestablishedatthebeginningofthesystemsession.

Company resourcemanagement system

Userinterface

Firewall(external)

Firewall(internal)

Separateexternal network

Separateinternal network

Businesslogic

WEBapplication

Data

Eventlogs

Monitoring

Services

Reports

Data security system architecture

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InformationaboutLattelecom

Lattelecom is the leading provider of electronic communicationservices in Latvia, offering superior value of integrated electroniccommunications and IT services, telecommunications, and networkproject design and installation services. Lattelecom also providescustomiseddatatransmissionandITinfrastructuresolutions,aswellasInternetandcontactcentreservices,andbusinessprocessoutsourcing.TheLattelecomGroupincludes:Lattelecom, Lattelecom Technology, Baltijas Datoru Akadēmija,Lattelecom BPO, BPO Baltic and Citrus Solutions.

FormoredetailedinformationaboutLattelecompleasevisit www.lattelecom.lv

Lattelecom Group

Formoredetailsconcerningthepeople in serviceortoaccesstheservicedemoenvironment,pleasecallusat+371 67054333 orsendane-mailtopeoplein@peoplein.lv