pelichet mobility solutions (presentation in english)
TRANSCRIPT
Moves Your World
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A Brief Introduction to Pelichet
� Founded in 1891 in Geneva
� Family owned business – 5th generation
� 250 employees
� A UTS Unigroup shareholder – global network
� A fleet of 30 trucks and 40 moving vans
� 30’000 sqm of warehousing facilities
� ISO certified since 1996
� FAIM accredited
� Solid financial backgrounds – no debt
120 years of history
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A Wide Range of Services
International and domestic moving
Office moving
IT moving
Storage
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Industrial moving
Integrated Mobility Solutions
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A Wide Range of Services
Archive & information management
Exhibition logistics
Self-storage
Fine art transportation
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Confidential data shredding
Integrated Mobility Solutions
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� Over 250 employees in Europe
� Brand new high tech development
� high-tech warehouses -30’000 sqm
� A fleet of 70 vehicles, 850 containers
Extensive CapabilitiesDecades of Investment in Our Core Business
Largest capabilities in Switzerland
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� Brand new 20’000 sqm warehouse
� Located near the Geneva airport
� 409 x 20’ containers storage capacity
� High-tech security
Extensive CapabilitiesInaugurated in 2010 : the Pelichet Logistic Center
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Global footprint
Globetrotters since 1891
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� A UTS Unigroup shareholder : 1500 offices worldwide
� Own facilities in Switzerland, France and UK
� Global partneship program gathering over 130 agents
� Long term member of FIDI, OMNI, LACMA and HHGFAA
Global footprint
Page � 9 +41 22 544 3914
Global HQ
Geneva Move Management CenterSingle Source Contact
24/24 7/7
Pan-European Network
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WorldwideWorldwideWorldwideWorldwide
NetworkNetworkNetworkNetwork
North
America
Latin
America
AfricaPacific Rim
Middle and
Near East
Western
Europe
Eastern
Europe
Australia
Asia
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Top Key Destinations in 2009
From Switzerland to …….
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550
450
375
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USA
Asia
Europe
South America
Africa
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High touch, high tech
We make you feel unique
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� Central account management - Geneva Move Management Centre 24/4 7/7
� Regional delivery model
� In-house local service delivery
� Single technology platform
� Consolidated reporting and billing
� Single point of coordination
Service Delivery
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Pelichet Overseas Shipping Coordination
� Selecting the best shipping lines� Choosing the most direct routes
� Adapting the transportation mode to the needs of the customer� Negociating the best rates
� Ensuring a constant tracking of every single shipment� Monitoring the quality performance of each carrier
Looking for the most adapted solutions
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TechnologiesConnecting people around the globe
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Multi language staff
24/24 7/7 hotline
On-line quotation
On-line tracking system
On-line insurance valuation
On-line quality survey
On-line reporting
On-line moving costs management
Single source contact for families on the move
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E-Move Management
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A website with secured client login
Technologies
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Bar coding and tracking:
From the pre-move surveytill final delivery
Technologies
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Pelichet has carried out group moves for several international corporations such as Procter and Gamble, Colgate,Polo Ralph Lauren, Richemont, Ferring Rohm and Haas, JTINissan,…
For these projects Pelichet mobilizes a lot of capabilities and resources to handle a large number of moves in a very limited time frame (100 moves over a 3 month period).
Pelichet has gained a strong and unique experience in handling large volumes during peak times.
Pelichet handles over 3500 moves to and from Switzerland per annum.
A unique experience in handling group moves
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Committed to Excellence
Bringing added-value to the World of Mobility
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Quality A Core Value
Monitoring and Challenging Quality
77 8085 88
92 95
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2004 2005 2006 2007 2008 2009
Customer rating Claim ratio
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� Extra services for VIP transferees
� Maid services
� Cleaning services
� Handyman services
� Furniture rental
� Car rental and purchase
� Pet transport
Pelichet Maid Services : a wide of value-added services
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� KPI and performance driven partner selection
� Quality approved partners – employed packers & FIDI FAIM accredited
� Pelichet Global Service Level Agreement
� Competitive pricing
� Agent quality performance monitored and reviewed on a quarterly basis.
Global Partner Selection
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All-risks ad valorem full insurance coverage through our insurance partner HELVETIA.
� on-line insurance valuation.
� In-house claim settlement
� Single source Pelichet contact
Global Insurance Coverage
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Pelichet is assisting the transferee every step of the way with the repair of the damaged items and the reimbursement of missing or unrepairable items.
KPI and performance driven claim settlement :
� 92% claim-free moves
� Claims settled within 30 days
In-House Claim Settlement
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Pelichet supports the Smiling Children Foundation.
10% of our profits goes to this charity founded by our Owner and CEO.
All administration costs paid by Pelichet
www.smilingchildren.org
Corporate Social ResponsabilitiesA modest contribution to a better world
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� Carbon emissioncalcultation forevery single move
� Environment friendlyalternatives
� Complete renewalof vehicle fleet in 2009(Euro 5 trucks)
Assessing the environmental impact of every single move
CHRISTIE’S
They trust Pelichet
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� Our people and their skills
� 5 generations of family heritage and passion for service quality
� The combined strenght of management and direct service delivery
� Service delivery model
. Location
. Quality
. Flexibility
� Global network
� Comprehensive user friendly E-Move Management 24/7
� Dynamic and financially stable organisation
� A long-term vision and total focus on quality
Bilan October 2010
What makes Pelichet special ?
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Thank You
Route des Jeunes 51-55
1227 Carouge/Geneva
Switzerland
Tel : +41 22 827 8000
Fax : +41 22 823 0818
Web : www.pelichet.ch