1. ASTD International Conference2011 Clay & Associates Inc.

2. 45% say they are satisfied with their jobs(down from 61.1% in 1987) Under 25, 35.7% are satisfied Of Baby Boomers, 46% are satisfied(down from 60%)Conclusion: employee satisfaction has declinedsignificantly over the past 20 years.Source: TNS Market Research survey (2009), reported by The Conference Board 2011 Clay & Associates Inc. 2 3. What are the consequences of unresolvedworkplace conflict?2011 Clay & Associates Inc.3 4. Market-place Company Team Individual2011 Clay & Associates Inc.4 5. 36% of US employees deal with conflict always orfrequently.Source: CPP Global, Human Capital Report (2008)2011 Clay & Associates Inc. 5 6. 62% left a job in the past, at least partiallybecause of a difficult relationship with acoworker 30% reported a difficult coworker currentlyfrustrated them 1/5 (of 30%) stated that a difficult coworker wastheir bossSource: NetSpeed Learning Solutions survey (2008) 2011 Clay & Associates Inc. 6 7. Market- placeCompany Reduced productivity Cost to mediate conflict Cost to terminate Team Unable to retain talent Cost to recruit replacement Cost to train replacementIndividual2011 Clay & Associates Inc. 7 8. Market- place Lower team moraleCompany Reduced productivity Increased supervision Reduced management Team credibility Less collaboration Missed opportunitiesIndividual2011 Clay & Associates Inc. 8 9. Market- place Lost clients or customers Reduced revenueCompany Reduced retention of managers Team Cost of time spent in conflict Culture of mistrustIndividual2011 Clay & Associates Inc. 9 10. Market- placeCompany Poor reputation Negative social media Team Inability to compete Customer defectionsIndividual2011 Clay & Associates Inc. 10 11. 2011 Clay & Associates Inc. 11 12. 25 40% of a managers time isspent resolving conflict. Largest reducible cost in manybusinesses. Training increase skills andconfidence. ROI =10 times the cost of training.2011 Clay & Associates Inc.12 13. Republished by Jossey-Bass in February 2012. Purchase at the Pfeiffer Booth #915 or the ASTD Bookstore2011 Clay & Associates Inc.13 14. 1. What happens to me at work isusually not related to my ownbehavior. If you agree with this statement, you may often feel victimized by others actions. We invite you to consider the many ways your behavior may be helping or hindering the situation.2011 Clay & Associates Inc.14 15. Does your boss or coworker?1. Tease you about your mistakes or weaknesses2. Appear friendly to your face yet criticize you often behind your back3. Hold staff meetings infrequently or without planning 2011 Clay & Associates Inc. 15 16. 2011 Clay & Associates Inc. 16 17. 2011 Clay & Associates Inc. 17 18. Coaching With permission, attempting to help another solve a problem or develop skills so the other person gets better results2011 Clay & Associates Inc. 18 19. CollaboratingJointly attempting tomeet fully the needsof all parties2011 Clay & Associates Inc. 19 20. Nine Behavior Patterns2011 Clay & Associates Inc.20 21. The WhinerThat coworker who complainswithout taking responsibilityfor improving conditions thatsurround him/her. 2011 Clay & Associates Inc.21 22. 2011 Clay & Associates Inc. 22 23. 2011 Clay & Associates Inc. 23 24. Six two-hour sessions One-day and two-day facilitated workshops Blended with post-classreinforcement tools Licensed for internal delivery Train-the-trainer model 2011 Clay & Associates Inc. 24 25. 2011 Clay & Associates Inc. 25 26. Six, 90-minute webinars Post-class reinforcement tools May be licensed for internal delivery Train-the-trainer model 2011 Clay & Associates Inc. 26 27. Peer Power Public Webinar Series For leaders at all levels Four, 90-minute webinars plus collaborativework at NetSpeed Fast Tracks Blended with post-class reinforcement tools 2011 Clay & Associates Inc. 27 28. 2011 Clay & Associates Inc. 28 29. 2011 Clay & Associates Inc. 29 30. Reduce managers time spentresolving conflict. Reduce costs of unresolved conflictin your organization. Increase skills and confidence ofyour employees. Gain ROI =10 times the cost oftraining.2011 Clay & Associates Inc.30