You're Absolutely Fabulous!: Proven

Presentation Skills for WLP Professionals

Session M315 ASTD ICE 2012

Welcome!

Our Expectations

• Engage and Participate• Ask Questions • Take away at least one item (tip, thought,

action item, network contact, etc.)

Our Learning Objectives

Identify the five key components of a well-structured presentation

Create 2 or 3 presentation improvement goals that can be met within 30 days.

Today’s Topics• What is a Presentation?• The 5 Key Components

of a Presentation• Professional

Preparation• Content Preparation

• Performance Skills• Asking Questions• Summary & Closing

Ice-breaker ExerciseTurn to your neighbor and answer the following questions:1. In exactly 7 words, describe what you do, without using “I,”

“we,” or the name of your company. This is an opportunity to create your own headline -- a conversation starter to begin with a VERB or ACTION OPPORTUNITY.

2. In what communication situations are you most comfortable (i.e., discussions, public speaking, formal presentations, interviews, one-on-one discussions, parties, family gatherings, etc.)?

3. In what communication situations are you un-comfortable?

Today’s Topic 1:

What is a Presentation?

Any kind of presentation is…

“… the act of working to change the content of another person’s mind at a particular time and place. By adopting the philosophy that presentations can happen anytime, anywhere, you open up a whole world of presentation possibilities.”

Presenting Learning. Bingham, Tony, and Tony Jeary. Alexandria, VA: ASTD Press, 2007 (pp.18- 19)

Types of Presentations• Formal training sessions &

seminars• Speeches• Sales presentations• Facilitated events

(workshops, team meetings, etc.)

• One-on-ones (in-person or virtual)

• Electronic presentations (Faxes, emails, WebEx, Skype, PowerPoint)

• Branding messages

Consistency of Our Communications

All of our presentations = a series of linked messages used to create consistent communications, leading to a greater chance of our desired results being fulfilled.

Today’s Topic 2:

The Key Components of a

Presentation

The Five Key Components of Any Presentation

Clearly-identified Subject & AgendaPreparation & Audience AnalysisHook, Grabber, Close, and Call to ActionBody with 3 Content BlocksSummary with Key Take-away Points

Agenda

Subject

Point 1 Point 2 Point 3

Body

Summary

Key Take Away Point

1

Key Take Away Point

2

Key Take Away Point

3

Block 2

Data

Statistics

Personal Experience

Anecdotes

Facts

Evidence

Analogy

Block 1

Data

Statistics

Personal Experience

Anecdotes

Facts

Evidence

Analogy

Block 3

Data

Statistics

Personal Experience

Anecdotes

Facts

Evidence

Analogy

Close. Call to action!

Hook Grabber

2.

3.

Keeping It BasicKeeping It Basic

Today’s Topic 3:

Professional Preparation

Addressing the Audience NeedsFully answering key

questions regarding your audience will facilitate effective preparation, and thus ensure an effective, award-worthy presentation.

Addressing the Audience NeedsDo I know this audience and what it wants and needs to hear?•What are the demographics?•What are the audience’s concerns, issues, hopes and expectations?•Are they prisoners or eager participants in my session?•Are they experts on my topic, or new to it?•What’s the climate of their organization?•What kind of news have they had?

Four Key Things Your Audience Wants

• To Be Interested. Get their attention Fast ---and keep it!• Benefits. (WIIFM) Make it the easy Listening station…• Information that’s needed and can be used immediately..not

Too Much nor not Too Little• To Be Educated and changed by your presentation

Exercise: Digging Deeper to Know Your Audience

• In groups of 2-4 people, take 5 minutes to brainstorm a list of questions you would to answer regarding the audience of a typical presentation. Ideally, these would all be answers you’d gather in your preparation phase.

• At the cue of your facilitator, take 30 seconds to select someone to share your list with the full group.

Sample Audience Questions• Who are they?• How were they selected to be participants?• How many will be attending?• How much do they know about the topic?• Are they friendly or hostile to your presentation?• Where have they gotten their information?• What information do they want and need?• What attitude might your listeners have toward you, your subject, and

your organization?• What ideas, feelings, experiences do you share with them?

Audience Analysis

Going from Going from the bottom upthe bottom up

Quick Tip: Make Your 1Quick Tip: Make Your 1stst Impact in Impact in the First 90 Secondsthe First 90 Seconds

Idea Idea ExchangeExchange

Disagreement is OK!

Stay open and value the connection w/the other

person.

Today’s Topic 4:

Content Preparation

5 Building Blocks for Preparing Content

Establish Purpose• Inform• Convince• Entertain• Educate

5 Building Blocks for Preparing Content

Select an Opening Statement, focusing on the Central Theme

• Use interesting facts and statistics.• Give examples or relate a pertinent story.• Use effective quotations.• Pose relevant questions.• Give a demonstration or use an exhibit.

5 Building Blocks for Preparing Content

Gather Material• Speak to people who are knowledgeable about your

subject.• Research the topic.• Write down anything that’s pertinent to your

experiences and ideas.• Assemble all your materials before you write your

presentation.

5 Building Blocks for Preparing Content

Arrange the Body of Your Speech Logically• Pose challenge, then offer a solution.• Make a point, then support it with an

example or a statistic or a quote.• Make comparisons and use emotional

appeals.

5 Building Blocks for Preparing Content

Plan the Conclusion Carefully• It should recapitulate the main idea, remind

the audience of the key points, and produce a dramatic and memorable effect.

Agenda

Subject

Point 1 Point 2 Point 3

Body

Summary

Key Take Away Point 1

Key Take Away Point 2

Key Take Away Point 3

Block 2DataStatisticsPersonal ExperienceAnecdotesFactsEvidence Analogy

Block 1DataStatisticsPersonal ExperienceAnecdotesFactsEvidence Analogy

Block 3DataStatisticsPersonal ExperienceAnecdotesFactsEvidence Analogy

Close. Call to action!

Hook Grabber

Building Blocks of Self Marketing

The Five Key Components of Any Presentation

Clearly-identified Subject & AgendaPreparation & Audience AnalysisHook, Grabber, Close, and Call to ActionBody with 3 Content BlocksSummary with Key Take-away Points

Content Preparation Exercise

(Find the Instruction Sheet in your Hand-out Package)

Today’s Topic #5:

Performance Skills

What Your Audience Detects….• Visual Impressions: Appearance,

grooming, positive energy• Voice Projection: Vocal quality,

tone, pace• Body Language: Demeanor,

gestures, carriage, facial expressions

• Public Speaking: Preparation, intention, passion, embraced nervousness

• Manners: Professionalism, social diplomacy

• Non-Verbal Signals: Eye contact, handshakes, spatial relationships, likeability

• Confidence: Esteem of self and others, trust Source: Management Institute of

Technology

Elements of Effective Oral Communication

• Voice – Be pleasant to listen to. • Enunciation – Be clear and concise. • Modulation – Vary the pitch speed and volume. • Appearance – Be professional.• Body Language –appropriate gestures and facial

expressions• Posture –convey confidence

Body Language Body Language

Visual Aids

Performance Skills: Poise & Stature

Get Ready • Release energy, relieve tension• Arrive early• Introduce yourself to meet the audience as individuals• Remember the “right” handshake

Performance Skills: Poise & Stature

Get Set• Channel nervousness to positive energy• Have good posture and stand tall• Remember that your visual impression can enhance

or detract

Performance Skills: Poise & Stature

GO!• Communicate one-on-one• Maintain eye contact• Focus for 3-5 seconds• Speak slowly and clearly• Watch “word crutches”

A Successful Presenter Demonstrates Control of:

Cycle ofSuccess

Attitude

Knowledge Practice

Skill

Audio-Visual Exercise

Today’s Topic #6:

Asking Questions

Q&A = Opportunity

Handling Q&A

Handling Q&A

Summary & Closing Comments

The Five Key Components of Any Presentation

Clearly-identified Subject & AgendaPreparation & Audience AnalysisHook, Grabber, Close, and Call to ActionBody with 3 Content BlocksSummary with Key Take-away Points

Our Learning Objectives

Identify the five key components of a well-structured presentation

Create 2 or 3 presentation improvement goals that can be met within 30 days.

Today’s Topics• What is a Presentation?• The 5 Key Components

of a Presentation• Professional

Preparation• Content Preparation

• Performance Skills• Asking Questions

Closing Exercise, Part 1• Locate the “AHAS” page in

your hand-out (page 9).• Take 5-7 minutes to list a

few take-away items (“AHA” moments) from today’s workshop that are particularly meaningful or helpful to you.

Closing Exercise, Part 2• Find the page in your

hand-out package labeled “Action Plan” (page 10).

• Start drafting some Action Plans in the next 5-7 minutes.

You Are All….

ABSOLUTELY FABULOUS!