pechakucha listening clarity 6114
TRANSCRIPT
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Listening From Confusion to Clarity
Yael CohenHebrew University Jerusalem
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Listening creates the opportunity of an inner dialog
That inner dialog first allows suppressed voices to come out, and second, enables the different voices to be integrated in harmony
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Confusion is a loss of orientation regarding time, space-place, person, or situation
Lack of orderly thought, and inability to act or choose decisively in performing daily activities
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Self-clarity is the extent to which self-beliefs are internally consistent and stable (Campbell et al, 1996)
Role clarity defined as the sufficiency of given information regarding the expectations associated with one’s role at work
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Mentoring in Organizations Senior employee/manger acting as a mentor to
a “young adult” in order to assist in better employee development (Allen at el., 2004; Eby et al., 2008)
Career Development
Psycho-Social
support
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Mentor listening
Situational clarity Role clarity
+ +
-Role
confusion
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Research Procedure
• Filed study - High tech organization
• 16 dyads, engaged in formal mentoring relations
• The mentees filled out weekly questionnaire, up to 13 times
• The questionnaires containing the scales for measuring responses to specific meetings of: Mentor listening, mentee situational/role clarity vs. confusion
1 2 3 4 5 6 7 8 9 10 11 12 13
N = 128
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Situational Clarity Role Clarity
-4.84 -2.52 -0.19 2.13 4.463.79
6.32
8.85
11.39
13.92
LISTEN1
SCLA
RIT
Y
-4.84 -2.52 -0.19 2.13 4.466.18
7.01
7.83
8.66
9.49
LISTEN1
CLA
RIT
Y
( Level 1: β=.64, p<.002)( Level 2: β=.76, p<.001)
( Level 1: β=.22, p<.02)( Level 2: β=.29, p<.004)
Mentor listening is positively associated
with mentee clarity
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Role Confusion
-4.84 -2.52 -0.19 2.13 4.460.29
1.87
3.44
5.02
6.60
LISTEN1
CO
NFU
SIO
( Level 1: β=-.32, p<.073)( Level 2: β=-.43, p<.082)
Mentor listening is negatively associated with mentee confusion
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Conclusions
• Listening has strong short-term effects on situational clarity
• And weak, slowly accumulating effects on the more general role clarity
• Therefore, Listening should be sustained across time to impact role clarity
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The beneficial impact of listening
appears to aggregate across
meetings
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The powerful effect of Listening on the short term of situational clarity
The strength effect of aggregate listening on long
term of role clarityListening
Listening
Listening
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Thank you For Listening!
Yael CohenHebrew University Jerusalem
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Thank you For Listening!
Yael CohenHebrew University Jerusalem