chapter-1: communication self assessment...
TRANSCRIPT
Chapter-1: Communication
Self Assessment Questions
1. Communication had a vital role to play in ensuring that people belonging to a
particular country or a culture or linguistic group interact with and relate to people
belonging to other countries or culture or linguistic group.
1. True
2. False
2. The process of communication is aimed at delivering a clear message from a sender to
a receiver, using…………………..
a. verbal channels
b. non-verbal channels
c. Both a and b
d. None of these
3. Communication is used by people to share and analyses thoughts, ……………… and
ideas.
a. Information
b. Skill
c. Knowledge
d. All of these
4. …………………… is ‘the downward, horizontal, or upward exchange of information
and transmission of meaning through informal or formal channels that enables
managers to achieve their goals’.
a. Business communication
b. Managerial communication
c. Customer communication
d. None of these
5. ……………………. is an important process in order to ensure a clear understanding of
the organizational goals and engage people at all levels towards their attainment.
a. Managerial communication
b. Customer communication
c. Business communication
d. None of these
6. Managerial performance can therefore benefit of good interpersonal………..
a. Customer skills
b. business skills
c. communication skills
d. None of these
7. Mindsets and assumptions are not some perceptual barriers which prevent people to
understand each other’s point of view.
a. True
b. False
8. An autocratic style is likely to hinder the process and force it to follow a downward
flow without the possibility of …………….
a. upwards feedback
b. upwards forward
c. upwards backward
d. None of these
9. Feedback is important in the ………………… as only through it the sender can be
sure that the message transmitted has been fully understood from the receiver.
a. business process
b. communication process
c. customer process
d. None of these
10. ……………………….. is a function which helps managers communicates with each
other as well as with employees within the organization.
a. Knowledge communication
b. Managerial communication
c. Business communication
d. All of these
11. ……………………….. generally takes place between two or more individuals at the
workplace.
a. Organizational Communication
b. Interpersonal communication
c. Both a and b
d. None of these
12. Communication done with the help of words is called as ………………….
a. verbal communication
b. non verbal communication
c. Written Communication
d. None of these
13. Managers must inculcate a practice of communicating through emails with their
juniors as it is the one of the most reliable modes of communication.
a. True
b. False
14. Communication which follows hierarchy at the workplace is called as
…………………...
a. formal communication
b. Informal Communication
c. Both a and b
d. None of these
15. …………….. takes place when employees share their views with their managers on
their nature of work, job responsibilities and how they feel about the organization on
the whole.
a. Downward Communication
b. Upward communication
c. Direction of Communication
d. All of these
16. ………………. enjoys great advantage over other means of communication like
advice or order.
a. Suggestion
b. Persuasion
c. Education
d. All of these
17. Maintaining professional etiquette in oral and written business communication is of
utmost importance and must not be taken lightly.
a. True
b. False
18. Communication in the workplace involves interpersonal communication between
colleagues, superior and subordinate and vice versa and ……………………… skills
come handy in such situations.
a. Network communication
b. Business communication
c. workplace communication
d. None of these
19. Communication is a ……….. of giving and receiving information through any
number of channels.
a. one-way process
b. two-way process
c. three-way process
d. All of these
20. Communication is a process of exchanging information, ideas, thoughts, feelings
and emotions through speech, signals, writing, or behavior.
a. True
b. False
Answers for Self Assessment Questions
1. (a) 2.(c) 3.(a) 4.(b) 5.(a)
6. (c) 7.(b) 8.(a) 9.(b) 10.(b)
11. (b) 12.(a) 13.(a) 14.(a) 15.(b)
16. (a) 17. (a) 18. (b) 19. (b) 20. (a)
Chapter-2: Oral Communication
Self Assessment Questions
1. Oral Communication, also known as………………, is the interchange of verbal messages between
sender and receiver.
a. communication
b. non verbal communication
c. verbal communication
d. None of these
2. Oral Communication is indispensable in any group or business activity.
a. True b. False
3. Listening is an important component of conversation control.
a. True b. False
4. The …………… is one of the most important phases of the job search process.
a. Abstracting
b. Sequential Interview
c. Interview
d. Skill-based Interview
5. …………………….. is naturally formal exercise making the person being interviewed tense, job of
the interviewers is to make the interview as much informal as possible.
a. Abstracting
b. Sequential Interview
c. Interview
d. Skill-based Interview
6. Sequential Interview you have report to several people at the same time.
a. True b. False
7. Academic Interview is conducted questions-and-answers environment.
a. True b. False
8. Oral communication is the interchange of _____________ between the sender and receiver.
a. written messages
b. cues and clues
c. signs and gestures
d. verbal messages
9. ………………… is usually attributed to the biased presentation of a matter by speaker.
a. Abstracting
b. Slant
c. Language Barrier
d. None of these
10. Oral communication is better than written communication for:
a. saving time
b. providing opportunity to refer back
c. conveying facts and opinions
d. conveying feelings and emotions
11. The limitation of oral communication is that:
a. it is easy to be aware of our body language
b. it is not affected by the speaker’s feelings or stress or excitement levels
c. it is irreversible—what is said cannot be taken back
d. it does not require on-the-spot thinking
12. In business, oral communication is face-to-face:
a. in all but one situation
b. in some situations
c. in no situation
d. in all situations
13. Interview preparation: interest and knowledge of the industry, the position and the organization.
a. True b. False
14. The interviewers are just the catalysts of this exposure, and not the reagents to the conversation
a. True b. False
15. The foremost barrier to oral communication is:
a. poor listening
b. humility
c. concentration
d. interestedness
16. The effectiveness of oral communication depends on the speaker’s ability to use:
a. simple language
b. long sentences
c. complex words
d. foreign words
17. In oral communication, what matters most is:
a. what you say
b. how you say it
c. when you say it
d. where you say it
18. Oral communication is also known as:
a. non-verbal communication
b. face-to-face communication
c. impersonal communication
d. verbal communication
19. In business, oral communication is suitable for:
a. discussing things
b. delaying the decision-making process
c. confusing workers
d. recording things
20. One-on-One Interview are only interviewee and one interviewer.
a. True b. False
Answers for Self Assessment Questions
1. (c) 2.(a) 3.(a) 4.(c) 5.(c)
6. (a) 7.(a) 8.(d) 9. (b) 10.(d)
11. (c) 12.(a) 13.(a) 14.(a) 15.(a)
16.(a) 17.(b) 18. (d) 19.(a) 20.(a)
Chapter-3: Written Communication
Self Assessment Questions
1. ………………is the ability to use written language in a precise and accessible way in order to
clearly express oneself to the intended audience.
a. Oral Communication
b. communication
c. Written communication
d. None of these
2. …………….ensuring that words are spelled correctly.
a. Punctuation
b. Grammar
c. Spelling
d. None of these
3. ……………correctly combining sequences of words to form coherent sentences.
a. Punctuation
b. Grammar
c. Spelling
d. None of these
4. E-mail is a party to which English teachers have not been invited.
a. True b. False
5. ……………………..must be concise, informative and easy to read as both an informative and
instructional tool.
a. Oral Communication
b. Writing
c. Written communication
d. None of these
6. Nonverbal communication is made up of
a. behavior other than words that is intended to convey a message.
b. any instance in which a stimulus other than words creates meaning in either a
sender's or a receiver's mind.
c. all human behavior.
d. None of the above
7. According to the book, what characteristic is essential in their definition of communication?
a. Receiving
b. Interpreting
c. Sharing
d. Sending
8. The three necessary elements necessary when someone communicates are...
a. Object, referent, interpreter
b. Speaker, interpreter, symbol
c. Symbol, referent and interpreter
d. Concept, symbol, referent
9. You need as least how many people in order to practice group communication?
a. Three
b. Four
c. Two
d. Five
10. According to the Communication Elements Model, the listener...
a. Decodes both the message and the feedback.
b. Encodes the feedback and decodes the message.
c. Merely encodes the feeback.
d. Decodes the feedback and encodes the message.
11. The communication is derived from the Latin word communicare, which means...
a. To make common to many, interpret, send, receive.
b. To make common to many, share, impart, divide.
c. To care about others through sharing, imparting and dividing.
d. To make specific, interpret, share, and impart.
12. What distinguishes the levels of communication
a. Number of people, environment involved and channels used.
b. Number of people, formality of situation and feedback opportunity.
c. Noise occurring, channels used and the formality of situation.
d. Environment involved, noise occurring, and feedback opportunity.
13. Messages are also sent to the speaker from the listener. These are called...
a. Feedback.
b. Channels.
c. Encodings.
d. Decodings.
14. …………………….. is also important for instructing employees on certain tasks and projects.
a. Oral Communication
b. Writing
c. Written communication
d. None of these
15. Written communication is also important for business advertising.
a. True b. False
16. ………………………………, popularly known as e-mail is a modern means of communication.
a. Telecommunication
b. Fax
c. Electronic mail
d. None of these
17. ………………is an extremely important written communication tool used in business.
a. Telecommunication
b. Fax
c. Email
d. None of these
18. Formats are likely to change with time, due to the evolving nature of communication and/or
technology.
a. True b. False
19. ………………can at worst cause miscommunication and at least results in unwarranted humor
and should be thus avoided.
a. Formats
b. Grammar
c. Improper grammar
d. None of these
20. …………….correctly using characters in written language to denote meaning and to indicate how
a sentence should be read.
a. Punctuation
b. Grammar
c. Improper grammar
d. None of these
Answers for Self Assessment Questions
1. (c) 2.(c) 3.(b) 4.(a) 5.(b)
6. (b) 7.(c) 8.(c) 9. (a) 10.(b)
11. (b) 12.(b) 13.(a) 14.(c) 15.(a)
16.(c) 17.(c) 18. (a) 19.(c) 20.(a)
Chapter-4: Language Skills
Self Assessment Questions
1. ………………a group of words that expresses a complete thought.
a. Phrase
b. Clause
c. Sentence
d. None of these
2. ………………..a group of words with a subject and a predicate. A main clause stands alone as a
sentence.
a. Phrase
b. Clause
c. Sentence
d. None of these
3. ……………….is a word or group of words that functions as a unit within the sentence.
a. Phrase
b. Clause
c. Sentence
d. None of these
4. Roberto went into the market, walked over to the produce section, and picked through the
tomatoes.
a. True b. False
5. Irregular verbs cause errors because people are sure about the correct past and past participle
forms.
a. True b. False
6. Types of Pronouns……….
a. Personal,
b. personal-compound
c. possessive
d. a,b,c
7. …………………………between two independent clauses (two complete sentences) when the two
sentences are closely related.
a. Semicolon
b. Clause
c. Sentence
d. None of these
8. ____________________ is a developmental disability that significantly affects a student's verbal
and nonverbal communication, social interaction, and educational performance.
(a) Autism
(b) Mental retardation
(c) Speech/language impairment
(d) Learning disability
9. Mnemonic strategies help students learn and retain information. Mnemonic strategies include
which of the following?
(a) Keyword strategies
(b) Pegword strategies
(c) Letter strategies
(d) All of these
10. Positive behavior support seeks to tailor students' environments to their ___________________,
strengths, and needs.
(a) Differences
(b) Preferences
(c) Family structure
(d) Cultural background
11. That is the _____ I've ever had at a party.
(a) funnest time
(b) most fun
(c) more fun
(d) none of these.
12. Tim hopes that he did ____ on his history test.
(a) good
(b) well
(c) both (a) and (b)
(d) none of these.
13. My aunt and uncle ____ enjoyed their visit with us.
(a) surely
(b) sure
(c) both (a) and (b)
(d) none of these.
14. The paragraph I wrote for this assignment was _____ than the one I wrote last time.
(a) more short
(b) shorter
(c) both (a) and (b)
(d) none of these.
15. Experience has shown that written and oral communication must be practiced extensively to be
mastered.
a. True b. False
16. ………………………….s are groups of letters placed before words or roots.
a. Suffix
b. Prefixes
c. Fixs
d. None of these
17. ……………………..is a letter or groups of letters attached to the ends of roots, words or word
groups and serve a grammatical function.
a. Suffix
b. Prefixes
c. Fixs
d. None of these
18. Suffix can indicate the part of speech (noun, verb, adjective, adverb) the word belongs to.
a. True b. False
19. Dashes to set off material that is inserted in the sentence when the inserted material includes
commas.
a. True b. False
20. ………………..after an independent clause to introduce a list. Do not use a colon after a phrase or
a dependent clause to introduce a list.
a. Colon
b. Semicolon
c. Comma
d. None of these
Answers for Self Assessment Questions
1. (c) 2. (b) 3. (a) 4. (a) 5 (a)
6. (d) 7. (a) 8. (a) 9. (d) 10 (d)
11. (b) 12. (b) 13. (a) 14. (b) 15 (b)
16. (b) 17. (a) 18. (a) 19. (a) 20 (a)
Chapter-5: Presentation
Self Assessment Questions
1. Which of the following should NOT be done in a team or group presentation?
(a)Referring to your team members by name
(b)Planning so the whole presentation is consistent and complete
(c)Using 'I' when presenting ideas and information in your own section of the presentation
(d)Using 'we' when presenting the ideas and information in your own section of the presentation
2. How should you practice your oral presentation?
(a)While practising, use as many of your senses as possible.
(b)Always record your presentation so that you can listen to it over and over again.
(c)Memorise it word for word.
(d)Always have someone to listen to it so that they may give you feedback.
3. What 'body' aspect of the presentation is the most important to consider?
(a)The whole body
(b)The voice
(c)The eyes
(d)Gestures
4. Good posture is the most important type of body language for a speaker giving a presentation.
(a)True
(b)False
(c)No Information
5. A presentation is a form of oral communication in which a person shares factual information with
an audience that is:
(a)mixed
(b)small
(c)specific
(d)large
6. Presentations and reports are ways of communicating ideas and information to a group.
a. True b. False
7. The three major elements of presentation do not include:
(a)visual aids
(b)an audience
(c)specific content
(d)a presenter
8. The audience for a presentation consists of people who:
(a)are uninformed and lack a purpose
(b)are confused in their purpose
(c)are uniform in their level of information and purpose
(d)vary in their level of information and purpose
9. To be able to give a good presentation, a full rehearsal is:
(a)audience based
(b)useless
(c)necessary
(d)optional
10. Reading out a presentation is:
(a)not allowed
(b)helpful
(c)dull
(d)allowed
11. To make a presentation effective and impressive, you should use:
(a)passive sentences
(b)a simple and active form of sentences
(c)complex sentences
(d)jargon
12. To select the content of your presentation, you should know:
(a)your purpose
(b)the audience’s needs
(c)the available material
(d)the time limit
13. In presentation design, maximum time is given to the:
(a)question–answer session
(b)introduction
(c)main body
(d)conclusion
14. Initially, a presentation is a form of:
(a)one-way communication
(b)intrapersonal communication
(c)group communication
(d)two-way communication
15. Nonverbal communication is best described as:
(a)the facial expressions and tone of voice used while speaking.
(b)the part of the message not encoded in words.
(c)body language
(d) None of these
16. Effective presentations require:
(a)Good presentation skills and especially the ability to present material dramatically
(b)A pleasant smile, good eye contact, suitable clothes and a well-modulated voice.
(c)Planning, practice and presentation skills
(d)Planning, a logical order of presentation and asking the class lots of questions.
17. What are the features of an introduction for a presentation?
(a)The use of questions, quotations, statistics or humour as a means of gaining audience
involvement
(b)Statement of purpose, background, overview or outline of the argument, and the gaining of
audience interest
(c)There are two features: using a question as a means of gaining audience involvement right from
the start, and providing a summary of the argument within the presentation.
(d)Statement of purpose, background, and overview or outline of the argument in the presentation
18. Audience engagement is used:
(a)To help the audience to understand the information.
(b)So that the audience may be part of the experience.
(c)To show the assessor how good you are at giving presentations.
(d)To keep the audience awake during the presentation
19. What is important to consider when asking questions in a presentation?
(a)Cultural differences are important, as direct questions may be offensive to some class members.
(b)It is important to consider how you can answer the question fully as a means of showing the
lecturer your depth of knowledge on the topic.
(c)It is important to consider the use of a rhetorical question as it allows the audience the
opportunity to provide a specific answer.
(d) All of these.
20. What type of written format should be taken into the presentation?
(a)A formal essay
(b)Note form using short simple sentences or bullet points
(c)A 'scripted' form to be read aloud
(d)Do not take in anything at all as it is an oral presentation
Answers for Self Assessment Questions
1. (c) 2.(a) 3. (b) 4.(c) 5.(c)
6.(a) 7.(a) 83.(c) 9.(c) 10. (a)
11.(b) 12.(b) 13.(c) 14.(a) 15. (b)
16. (c) 17.(b) 18.(a) 19.(a) 20.(b)
Chapter-6: Arts of Listening
Self Assessment Questions
1. Real communication and connection occur when the speaker and listener participate
in the process.
a. True
b. False
2. Listening is probably the most valuable skill a person can bring to
an…………………...
a. business relationship
b. knowledge relationship
c. interpersonal relationship
d. None of these
3. Shared meaning is a listening procedure that completes the cycle involved in
listening.
a. True
b. False
4. A presentation is a form of oral communication in which a person shares factual
information with an audience that is:
a. mixed
b. specific
c. small
d. large
5. The presenter acts as the:
a. advocate of the information
b. supporter of the information
c. deliverer of the information
d. medium of the information
6. Presentation Skills in any profession is an art of getting the attention of the audience
and enthralling them with ideas or performance.
a. True
b. False
7. Presentation skills of a person become more impressive if he learns the
…………speaking as well.
a. public
b. art of public
c. word
d. None of these
8. Regardless of whether the situation calls for appreciative, critical, discriminative or
active listening, listening skills can be improved with conscious effort.
a. True
b. False
9. To be able to give a good presentation, a full rehearsal is:
a. necessary
b. optional
c. useless
d. audience based
10. Reading out a presentation is:
a. dull
b. allowed
c. helpful
d. not allowed
11. Body language refers to any kind of ……………….. or posture, including facial
expression, which transmits a message to the observer.
a. bodily knowledge
b. bodily movement
c. bodily skill
d. None of these
12. Body language is a form of mental and physical ability of……………… , which
consists of body posture, gestures, facial expressions, and eye movements.
a. human verbal communication
b. human non communication
c. human non-verbal communication
d. None of these
13. Body language may provide clues as to the attitude or state of……………………….
a. Skill of a person
b. Knowledge of a person
c. mind of a person
d. None of these
14. …………………. requires the buttocks resting on a more or less horizontal structure,
like a chair or the ground.
a. Sitting
b. Squatting
c. Lying
d. None of these
15. People often focus on their speaking ability believing that good speaking equals
good communication.
a. True
b. False
16. …………………. is a posture where the weight of the body is on the feet (as with
standing) but the knees are bent either fully (full or deep squat) or partially (partial,
half, semi, parallel or monkey squat).
a. Sitting
b. Squatting
c. Lying
d. None of these
17. In numerous guidelines created to prepare future leaders, “knowing self” is the very
top of the priority list.
a. True
b. False
18. Self-monitoring is a special kind of ……………… sensitivity.
a. economic
b. social
c. business
d. None of these
19. The ability to speak well is not a necessary component to successful communication.
a. True
b. False
20. Focal listening gains in importance global or primary listening loses the foreground
and only returns in initiatory or unfamiliar situations such as entering a room full of
people speaking a foreign language.
a. True
b. False
Answers for Self Assessment Questions
1. (a) 2.(c) 3.(a) 4.(b) 5.(a)
6. (a) 7.(b) 8.(a) 9.(a) 10.(d)
11. (a) 12.(c) 13.(c) 14.(a) 15.(a)
16. (b) 17. (a) 18. (b) 19. (b) 20. (a)
Chapter-7: Meetings
Self Assessment Questions
1. ……………are a primary process for organizational life.
a. Reporting
b. Timing
c. Meetings
d. None of these
2. …………..are held at definite times, at a definite place, and usually for a definite duration to
follow an agreed upon agenda.
a. Informal meetings
b. Formal meetings
c. Meetings
d. None of these
3. Decisions are made on the basis of number of votes the assenting and dissenting parties can
muster.
a. True b. False
4. ………………….. can be formal or informal, but for the most part, organizational meetings usually
take a formal setting where preparation must be done to properly plan and execute the meeting.
a. Report
b. Formal meetings
c. Meetings
d. None of these
5. …………………….are conducted to generate or make a final and unanimous decision about an
issue.
a. Report
b. Decision-making meetings
c. Formal meetings
d. Meetings
6. …………………………may or may not have similar interests and personalities. But individuals are
bonded together in a meeting.
a. Meeting participants
b. Decision-making meetings
c. Formal meetings
d. Meetings
7. ……………………..is a good chance for a person to practice good and open communication with
others.
a. Meeting participants
b. Decision-making meetings
c. Formal meetings
d. Attending meetings
8. Meetings play an important role in management and communication.
(a) True
(b) False
9. At a general staff meeting, Murray proposes a solution to a problem based on his prior
experiences in a similar situation. What kind of role is Murray fulfilling?
(a) A task-related role.
(b) An interpersonal problem solver role.
(c) A maintenance-related role.
(d) All of these
10. The ideal seating arrangement for a face-to-face meeting is:
(a) V-shaped seating arrangement.
(b) U shaped seating arrangement.
(c) Circular or oval seating arrangement.
(d) Long rectangular seating arrangement.
11. How can a virtual meeting be made more personal?
(a) Seek input from reticent members.
(b) Allow time for introductions.
(c) Seek input from participants prior to the meeting.
(d) All of the above.
12. Which forms of electronic meeting take place over the Internet?
(a) Audio conferencing and web conferencing
(b) Formal electronic meetings and discussion threads
(c) Videoconferencing and audio conferencing
(d) Audio conferencing and teleconferencing
13. The problem of 'meetings within meetings' is most likely to occur when:
(a) the seating is arranged in an oval shape.
(b) the seating is arranged in a U shape.
(c) there is a long rectangular seating arrangement.
(d) none of these
14. What is another term for a proposal put to the meeting by a member?
(a) A motion
(b) The agenda
(c) A quorum
(d) All of these
15. Which of the following activities is the responsibility of members during a meeting?
(a) To encourage all members to participate.
(b) To prepare for the meeting and be aware of how to conduct themselves.
(c) To ensure that the agenda items are dealt with.
(d) All of these
16. The minute taker is otherwise known as the note-taker or recorder.
a. True b. False
17. A …………………does not include subordinates and junior employees. A manager’s meeting
does not include subordinates and junior employees.
a. Meeting participants
b. Decision-making meetings
c. Manager’s meeting
d. Attending meetings
18. The meeting logistics is another important factor in the preparation.
a. True b. False
19. A ……………………..should consist of the name of the attendees, meeting date, start time as well
as the end time, and the meeting location or venue.
a. Meeting participants
b. Decision-making meetings
c. Manager’s meeting
d. Meeting agenda
20. Meetings are necessarily one-time, unless the issue is trivial and agenda items do not require a
follow-through.
a. True b. False
Answers for Self Assessment Questions
1. (c) 2. (b) 3. (a) 4. (c) 5 (b)
6. (a) 7. (d) 8. (a) 9. (a) 10 (c)
11. (d) 12. (a) 13. (c) 14. (a) 15 (b)
16. (a) 17. (c) 18. (a) 19. (d) 20 (b)
Chapter-8: Writing Letters
Self Assessment Questions
1. Which of the following is not a guideline for writing a business letter?
a. write so that your letter is clear, concise, professional, and friendly
b. proofread for grammar all documents you send out
c. remember that you are often writing for multiple audiences
d. state your purpose at the end of your document
2. Which of the following is the correct form of a business letter?
a. single-spaced, with double-spaces between paragraphs
b. double-spaced throughout
c. single-spaced, with single-spaces between paragraphs
d. double-spaced with single-spaces between paragraphs
3. Which of the following is not part of a business letter?
a. salutation
b. references
c. return address
d. close
4. What are the common barriers that impede communication?
a. Barriers with people
b. Barriers with words
c. Barriers made by cultural differences
d. Barriers made by distance
5. Which of the following is correct about full block-style business letters?
a. signature appears on the right half of the page
b. all parts start at the left margin
c. return address appears on the right half of the page
d. paragraph indentations
6. Which of the following is not part of a memo?
a. closing
b. heading
c. discussion section
d. salutation
7. Written communication is very common in business situations, so it is important for
small business owners and managers to develop effective written communication skills.
a. True
b. False
8. Which of the following is a correct aspect of a public e-mail?
a. close the message with your name and e-mail address
b. never use a signature file
c. close the message with your e-mail address only
d. close the message with your name only
9. Which of the following is correct about a newsletter?
a. everything on every page should align with something else on the page
b. pages should not contain any contrasting elements
c. margin size for newsletters should be the same on all sides
d. do not include a banner on the front page
10. Which of the following sentences about reports is NOT true?
a. A short report is meant to convey information in an efficient, compact format.
b. An annual report is usually published once a year for shareholders as well as for
employers.
c. A recommendation report examines a situation and concludes with specific
recommendations.
d. A proposal is a report written to convince a reader that a need exists and that
specific action should be taken to remedy that need.
11. Which of the following is NOT an external business written communication?
a. Complaint letter
b. Curriculum Vitae
c. Memo
d. Enquiries letter
12. Which of the following is not part of a newsletter?
a. short news articles
b. contributions from readers
c. salutation
d. notices of upcoming events
13. Business letters secure, promote and maintain business without complications;
Business letters serve us a reference for the future.
a. True
b. False
14. Which of the following is not part of a cover letter?
a. references
b. closing section of the letter
c. opening section
d. middle section of the letter
15. Process oriented communication allows us to understand the basic movements and
therefore the dynamics of verbal interaction.
a. True
b. False
16. Circular letters are sent to a …………….
a. large number of customer
b. large number of consumer
c. large number of people
d. none of these
17. Communication that flows from a higher level in an organization to a lower level is
a…………….
a. upward communication
b. downward communication
c. Both a and b
d. None of these
18. Upward communication leads to a more committed and loyal workforce in an
organization because the employees are given a chance to raise and speak
dissatisfaction issues to the …………...
a. lover levels
b. higher levels
c. middle levels
d. None of these
19. Communication that takes place between a manager and employees of other
workgroups is called diagonal communication.
a. True
b. False
20. Communication is one of the most important tools in human growth as it helped the
modern civilization to evolve in an inventive manner.
a. True
b. False
Answers for Self Assessment Questions
1. (d) 2.(a) 3.(c) 4.(d) 5.(b)
6. (d) 7.(d) 8.(a) 9.(a) 10.(a)
11. (d) 12.(c) 13.(a) 14.(a) 15.(b)
16. (b) 17. (c) 18. (a) 19. (c) 20. (c)
Chapter-9: Reports
Self Assessment Questions
1. The transfer and understanding of meaning is called …………….
a. encoding
b. decoding
c. message
d. communication
2. The four conditions that affect encoded messages are:
a. knowledge, aptitude, timing and feedback
b. ability, language, timing and feedback
c. skill, attitudes, knowledge and social-cultural system
d. ability, language, receiver and channel
3. John writes a memo to his employees. Putting his thoughts onto paper is an example
of:
a. encoding
b. decoding
c. feedback
d. sourcing
4. Undue stress regarding oral and/or written communication is known as:
a. communication block
b. reticent apprehension
c. ambivalent reticence
d. communication apprehension
5. Which of the following is not a barrier to effective communication?
a. language
b. channel richness
c. selective perception
d. defensiveness
e. filtering
6. Receivers in the communication process project their interests and expectations into
communications as they decode them. This is called:
a. language
b. filtering
c. emotions
d. selective perception
7. When a person manipulates information so that it will be received more favorably, he
is:
a. using selective perception
b. communicating favorably
c. using vertical communication
d. filtering information
8. The more levels a message must go through to reach the bottom of the organizational
hierarchy, the more likely that:
a. the power of managers will be diluted
b. written memos will be used
c. subordinates will be discontented
d. filtering will occur
9. …………. is used to provide feedback to higher-ups, inform them of progress toward
goals, and relay current problems.
a. Directional communication
b. Technical communication
c. Upward communication
d. Interpersonal communication
10. Which of the following statements is not characteristic of nonverbal communication?
a. It is insignificant and should be ignored in the process of explaining and
predicting behavior.
b. It tends to complicate the verbal communication process.
c. It includes meanings transmitted through facial expressions.
d. It does not make use of oral processes, speech, or formal language.
11. Tannin’s research indicates that men use talk to ……….. , while women use it to
…………....
a. build relationships; get promotions
b. establish blame; emphasize status
c. create networks; create connections
d. emphasize status; create connections
12. Which of the following is true regarding the difference between genders when they
communicate?
a. Women cast themselves in a superior light.
b. Women appear more confident than men.
c. Men use talk to emphasize dependence.
d. Women avoid directness and prefer subtlety.
13. In dealing with cross-cultural communication, putting oneself in the recipient’s
shoes is a method termed:
a. symbolic interaction
b. hypothesis testing
c. semantics
d. empathy
14. When communicating with people from a different culture it is best to assume:
a. differences until similarity is proven
b. differences in intelligence
c. similar understanding of ideas
d. similar interpretation of symbols
e. people are all the same
15. When communicating with people from different cultures it is best to:
a. present from your perspective
b. avoid descriptions
c. focus on interpretations
d. treat your interpretation as a working hypothesis
16. Intranets are a useful way to improve communication with:
a. employees
b. competitors
c. customers
d. external clients
17. E-mail has:
a. caused less confusion because there are no nonverbals
b. increased accuracy in communication
c. increased the number of hours worked
d. reduced the number of hours worked
18. Electronic meetings, when compared to face-to-face meetings, do not meet the need
for:
a. self-actualization
b. growth
c. self-esteem
d. affiliation
19. Research on performance feedback reveals those employees:
a. underestimate their performance
b. provide accurate estimates of their performance
c. overestimate their performance
d. are seldom defensive
e. are eager to participate in performance reviews
20. Continually shifting back and forth between the role of speaker and listener is:
a. distracting to the speaker
b. a cultural practice
c. making smooth transitions
d. called framing
Answers for Self Assessment Questions
1. (d) 2.(c) 3.(a) 4.(d) 5.(b)
6. (d) 7.(d) 8.(d) 9.(c) 10.(a)
11. (d) 12.(d) 13.(d) 14.(a) 15.(d)
16. (a) 17. (c) 18. (d) 19. (c) 20. (c)
Chapter-10: Resume
Self Assessment Questions
1. A resume is...
(a) An autobiography of one's career life and professional experiences in order to
secure employment.
(b) A detailed listing of a job candidate's skills, experiences, responsibilities and
achievements as these relate to the position and company being targeted.
(c) A complete listing of an individual's education, work experience and professional
training.
(d) None of these
2. The purpose of a resume is to...
(a) Establish a candidate's qualifications for a position in order to secure an
interview.
(b) Establish a candidate's qualifications for a position in order to secure
employment.
(c) Establish a candidate's qualifications for a position in order to eliminate the
competition.
(d) None of these
3. The length of a resume must be...
(a) One page, no longer.
(b) Two pages, no longer.
(c) Whatever number of pages is necessary to qualify the candidate.
(d) All of these
4. The most important information on my resume is...
(a) Job experience and education.
(b) Contact information.
(c) Achievements.
(d) None of these
5. It's okay to exaggerate information on my resume when...
(a) I'm writing about older, less important positions and need to make my career
path more logical.
(b) I was shy of completing a degree by only a few credits - and a degree is a
requirement of the position.
(c) It's never okay to exaggerate information in a resume.
(d) None of these
6. When writing my resume, my main focus should be on...
(a) Who will be reading my resume.
(b) Presenting my best skills, experiences and achievements in priority.
(c) The readability and visual presentation of my document.
(d) None of these
7. When submitting my resume to a job advertisement, I need to make certain that...
(a) I provide as many options for retrieving my resume as possible (ASCII, PDF,
Word processed document, etc.).
(b) I follow the directions of the ad explicitly.
(c) I secure the name of the hiring manager or decision maker.
(d) None of these
8. Preparing your resume is a self-assessment process that will sharpen your ability to
articulate your value while networking, interviewing, and negotiating offers.
a. True
b. False
9. Professionally, a resume is a document that contains a summary of the personal
details, relevant job experience, education, skills, goals, achievements and interests of
an applicant.
a. True
b. False
10. Certain personal information needs to be included in the resume, such as...
(a) My name and contact information.
(b) My name, contact information and date of birth.
(c) My name, contact information, date of birth and number of dependents.
(d) None of these
11. A potential employer is permitted to ask me the date(s) of my ………….. graduation,
and, therefore, I should include this/these date(s) on my resume.
(a) high school
(b) high school and college
(c) college
(d) None of these
12. Posting my resume on a job search database online will make my resume available
to:
(a) Potential employers.
(b) Only those ads to which I respond.
(c) Almost anyone, including my current employer.
(d) None of these
13. Which of the following is not a guideline for writing a business letter?
(a) state your purpose at the end of your document
(b) write so that your letter is clear, concise, professional, and friendly
(c) remember that you are often writing for multiple audiences
(d) proofread for grammar all documents you send out
14. Which of the following is the correct form of a business letter?
(a) single-spaced, with double-spaces between paragraphs
(b) single-spaced, with single-spaces between paragraphs
(c) double-spaced with single-spaces between paragraphs
(d) double-spaced throughout
15. Which of the following is not part of a business letter?
(a) references
(b) salutation
(c) return address
(d) close
16. Which of the following is correct about full block-style business letters?
(a) signature appears on the right half of the page
(b) return address appears on the right half of the page
(c) all parts start at the left margin
(d) paragraph indentations
17. Which of the following is not part of a memo?
(a) salutation
(b) closing
(c) heading
(d) discussion section
18. Which of the following is a correct aspect of a public e-mail?
(a) close the message with your e-mail address only
(b) close the message with your name and e-mail address
(c) close the message with your name only
(d) never use a signature file
19. Which of the following is correct about a newsletter?
(a) margin size for newsletters should be the same on all sides
(b) pages should not contain any contrasting elements
(c) do not include a banner on the front page
(d) everything on every page should align with something else on the page
20. Which of the following is not part of a newsletter?
(a) notices of upcoming events
(b) short news articles
(c) contributions from readers
(d) salutation
Answers of Self Assessment Questions
1. (b) 2.(a) 3.(c) 4.(b) 5.(c)
6.(a) 7.(b) 8.(a) 9.(a) 10.(a)
11(c) 12.(c) 13.(a) 14.(a) 15.(a)
16.(c) 17.(a) 18.(b) 19.(d) 20.(d)