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Professional Development Days 2018 Speakers | Monday, October 1 st - Morning Harry Campbell - Opening Keynote Get-Real Leadership Anyone can be a leader, even those with no direct reports. Leadership is about influence and impact not the size of your organization or the budget you manage. Furthermore, you do not have to sacrifice success for relationships. Attendees will learn that you can have it all...relationships, respect AND results! They will also come away with simple, provocative ways to understand themselves better and be a stronger leader of themselves, others and of the business. ©2018 PMI Kansas City Mid America Chapter. All rights reserved. Better Together PDD 2018 Michael Higgins & Connie Hsiung Tea, Video and Visas - Project Management Lost in Translation Projects that span countries are becoming more common, but the feeling of being “Lost in Translation” is an unfortunate reality for many PMs. We’ll share advanced techniques to successfully manage international projects and give participants tested strategies to improve project performance when facing challenging cultural and communication barriers. Take-Away: Participants will be shown how to mitigate international project risks by tweaking PMI best practices to get ahead of cultural, communication and legal challenges. Harry Campbell Workshop: Get-Real Leadership, 2.0 In this workshop, we’ll continue our conversation from the morning and dive deeper into how to be a better leader. Attendees will learn that you can have it all...relationships, respect AND results! They will also come away with simple, provocative ways to understand themselves better and be a stronger leader of themselves, others and of the business.

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Page 1: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Professional Development Days 2018Speakers | Monday, October 1st - Morning

Harry Campbell - Opening Keynote Get-Real Leadership

Anyone can be a leader, even those with no direct reports. Leadership is about influence and impact not the size of your organization or the budget you manage. Furthermore, you do not have to sacrifice success for relationships.

Attendees will learn that you can have it all...relationships, respect AND results! They will also come away with simple, provocative ways to understand themselves better and be a stronger leader of themselves, others and of the business.

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

B e t t e r

Together

PD

D

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Michael Higgins & Connie HsiungTea, Video and Visas - Project Management Lost in Translation

Projects that span countries are becoming more common, but the feeling of being “Lost in Translation” is an unfortunate reality for many PMs. We’ll share advanced techniques to successfully manage international

projects and give participants tested strategies to improve project performance when facing challenging cultural and communication barriers.

Take-Away: Participants will be shown how to mitigate international project risks by tweaking PMI best practices to get ahead of cultural, communication and legal challenges.

Harry CampbellWorkshop: Get-Real Leadership, 2.0

In this workshop, we’ll continue our conversation from the morning and dive deeper into how to be a better leader. Attendees will learn that you can have it all...relationships, respect AND results! They will also come away with simple, provocative ways to understand themselves better and be a stronger leader of themselves, others and of the business.

Page 2: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Rebecca Grube Standardize the Decentralized: Creating Win-Win Relationships

At KUMC, we currently manage 51 active projects in various departments, including Compliance, Facilities, Public Safety, and Research. In coordination with the University of Kansas Health System, we average 2.5 new project requests each week. At this rate, it is estimated that we could have up to 92 active and new projects at this time next year.

With no funds to increase staff in the near future, it is important to find alternative means to help others innovate independently of the PMO. This presentation will show you how a “Project Management Academy” was created at KUMC to instill project management best practices, provide guidance, share knowledge, and identify challenges and areas of need.

Doug Von Feldt System Alignment: Bringing Systems Thinking to Project Management

Project Managers have a powerful repertoire of tools to build, evaluate, and improve the processes that make up the gears of an organization. But processes are just one aspect of complex organizations, and PM specialists who can broaden their view to see and impact the whole picture can become more engaged with their clients and more valuable to them. They should know that

processes deliver value best when they are at work in a whole system that has been carefully crafted to align from many angles to one driving strategy, and they should know some of the principles for how to achieve this kind of broad strategic alignment.

This session will offer four such principles that touch on four aspects of organizations. These are ideas that PM practitioners can use to discuss and build organizational alignment as they design and launch new processes.

Diana Alt Product Ownership for the Rest of Us

The role of Product Owner is one of the most misunderstood aspects of Scrum. What is the PO responsible for? How can Scrum Masters or other Agile project and program leaders support the PO? Is the PO even part of the team, anyway? Why don’t POs seem to understand Agile?

In this session, Diana will break down what the most important aspects of Product Ownership are, as well as debunk myths about duties that most people think are critical for POs but actually aren’t.

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Professional Development Days 2018Speakers | Monday, October 1st - Morning

Page 3: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Dale Crandell Bringing Metrics to Project Management

Key Performance Indicators, Value Metrics, Critical Success Factors, and Balanced Scorecards - what do they mean for a project manager? It is more than measuring performance; it requires measuring the right performance. This session demystifies the vocabulary of corporate metrics and introduces how they connect to project management. Synchronizing project metrics to corporate metrics is key

to achieving corporate-project strategic alignment.

Michelle Eis Lessons Learned: Managing Projects in a Healthcare Environment

Hospitals and health systems are facing tough times due to changes in laws, mandates and regulations and it’s never been more important to deliver quality patient care while managing or reducing cost. Industry executives are looking to technology and various software platforms to achieve this goal. Successful implementation of these systems is critical to seeing a ROI on these

very expensive solutions. The healthcare industry is slow to adopt formal PMO’s and hospitals usually call on IT or nursing informatics to provide project managers - who have little or no training in PMI methodologies to implement these systems.

My experience as a consultant and project manager have given me some perspective on where these projects have failed, and what PM’s need to focus on in order to deliver quality systems that work and will deliver what is expected.

Kay Harper The Revolution Will Not Be Televised: How to Position Yourself

“An unstoppable revolution is taking place in today’s society…conducted in plain sight…by some of our largest and most respected organizations…the revolution is in how organizations are run.”

These are the words of business leader and former director at the World Bank, Steven Denning. In this workshop, we will pull in data and discussions from two sources: Steven Denning’s latest book “The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done,” and information shared at the Business Agility 2018 conference. Our discussion will be interactive.

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Professional Development Days 2018Speakers | Monday, October 1st - Morning

Page 4: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Tawny Navarro Mentoring Partnerships

Mentoring builds strength, collaboration, and agility. It benefits you, the mentee, your organization, and your profession. We will look at skills needed to be an effective mentor. Steps to take to find a mentor. We will end by helping you understand different styles of mentoring relationships and which best fit your needs.

Objectives:

• Understand the role of Mentor and mentee• Understand traditional, reverse, peer, and situational mentoring • Practical steps for engaging someone to be your mentor • Ideas for engaging with your mentee • How these relationships can provide benefits to all

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Erica Woods & Cate Murray Shaping Your Hiring Process to Attract Top Talent

Managers run into various roadblocks when trying to identify, engage, screen and attract quality candidates to join their teams. It’s frustrating when it takes a considerable amount of time to identify strong candidates, and even more frustrating to then lose them during the process.

In this session, we’ll cover:

• Top 10 reasons we’ve seen clients lose good candidates• Formula for a quality hiring process• Primary motivators of technical candidates• Key components for a quality job description• Recommended exercises to improve process

Professional Development Days 2018Speakers | Monday, October 1st - Morning

Page 5: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Sara Gallagher - Afternoon Keynote Win the Battle Before it Begins: How to Maximize the First 21 Days of Any Project

The ink isn’t even dry on your Project Charter - but what if the seeds of project destruction have already been sown? The odds are not in our favor. PMI® reports that nearly 15% of projects are deemed failures, while nearly a third don’t achieve their original business objectives. Under the sheer

weight of project initiation and planning activities, it’s all too easy to get distracted from the key objectives that can help you win the battle before it begins. After years of helping companies “unstick” troubled projects, Sara Gallagher knows that the first 21 days are critical. Learn how you can leverage them to beat the odds!

Sara Gallagher Workshop: Why We Love Bad Ideas: Exploring the Biases that Shape Our Behavior Humanity is defined by its creative achievements - but when it comes to decision-making, we’re suckers for a bad idea. A growing body of research suggests that all of us are influenced by our brain in ways we’re only just beginning to understand. Scientists refer to these unseen forces as “cognitive

biases.” Like invisible germs carrying the flu, these biases spread throughout our teams and organizations, impacting our ability to think rationally, critically, and creatively.

This presentation explores these predispositions and their unseen impacts on the way we do business, while identifying actionable ways to work with—rather than against—our brain’s natural impulses.

At the conclusion of this program, participants should be able to:

• Discover why we so readily embrace terrible ideas, and the impact these biases have on our ability to effectively lead projects.

• Identify the unseen ways your decision-making behavior is influenced by your brain • Implement actionable practices to help you and your team think rationally, critically, and creatively as you execute

projects

Professional Development Days 2018Speakers | Monday, October 1st - Afternoon

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

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Tom MulliganWho are you? Who am I? Extended DISC profiling for modern business. Improve your ability to communicate with a wide variety of different types of people. Quickly identify and respond to the styles of people you do not know well. Reduce friction and conflict individually and in teams.

Sarah Harper Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience challenges with how work moves through their system. These problems can often manifest as a “blocked” column creeping into your flow, or even the well-meaning “Waiting for Reporter Input” limbo. These problematic stages are sucking the work in but nothing comes out. They begin to look and feel like

black holes. Agile Black Holes are detrimental to your process and your team, but they are often hard to spot until they become super-massive giants. Unlike the celestial version, once you detect the Agile Black Hole in your process, you can understand the cause and escape. How can you prevent black holes from forming in your process? You’ll need to dig to the root cause of problems which are often seeded by the gravity of bad team behavior. Join me and become equipped to avoid the madness of the Agile Black Hole. This presentation is for anyone wanting to improve the team process by understanding the cognitive, psychological, and reasons why work slows.

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Professional Development Days 2018Speakers | Monday, October 1st - Afternoon

Luke Desmond Surfing the Big Data Wave The wave of big data and data science is already here and, as leaders, we need to aggressively surf this wave of opportunity. This presentation will discuss how to avoid wiping out so you can transform how portfolios, programs, and projects are delivered.

At the conclusion of this session, participants will be able to:

• Discuss the key concepts of data science and how it intersects with project management practice; • Evaluate your organizational maturity compared to large multi-national enterprises in the utilization of data science

techniques to drive efficiency.

Page 7: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Jason Tice Deal Me In - Portfolio Dashboard Poker - A Fun Way to Align Business and Technical Goals Participants will experience a collaboration framework that enables design of portfolio dashboards that balance business and technical goals – by participating in the workshop, each group will go through a dashboard design cycle to enable repetition/application of the method following

conference presentation.

• Awareness of 52+ portfolio level metrics inclusive of business goals, delivery/development goals, and operational readiness.

• Exposure to portfolio scenarios that balance both business needs/goals with technical/architecture goals, and how to find common ground between business desires & technical desires.

• Participants will see how working as a team to design a dashboard enables a shared understanding of what the different metrics the dashboard contains and a shared understanding of what each metric means / indicates.

• Those attending will observe how staging a marketplace for cross talk between teams enables rapid and engaging learning between teams & individuals moreso than other cross-talk & sharing methods.

Professional Development Days 2018Speakers | Monday, October 1st - Afternoon

Page 8: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Dr. Gary BroilsDeveloping A Vision For Change Technology is instrumental in driving efficiencies in private-sector and government operations. That said, technology initiatives must align people, processes and technology to help meet an organization’s strategic goals. As process and technology changes are implemented, organizations must be able to change the way in which they work, develop new skill sets, and ultimately modify

their overall culture. It is also likely that changes will result in new inter-relationships, interfaces, and roles. This session explores trends in managing change and how today’s project managers can better prepare themselves to handle challenges characteristic of enterprise transforming projects.

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Stacie GabrielKeys to Successful PPM Tool Implementation In this presentation, Stacie will review the expanding number and types of use cases across organizations that drive PPM tool deployment and usage, and discuss the expansion of PPM tools to more broadly assist with the management of all types of work and resources to achieve strategic objectives. She will present a “day-in-the-life” of a Strategic Planner, a Portfolio Manager, a Project

Manager, and a Team Member. Leveraging her experience helping over 60 companies implement PPM tools, she will highlight the major factors that contribute to successful PPM tool deployments will highlight the major factors that contribute to successful PPM tool deployments.

Alex MitchellAvoid Agile Anarchy Market forces like digital transformation, pace of innovation, convergence of products and services and fundamental shifts in the work force are driving change in the nature of work and resource management. Organizations are adopting agile and lean processes but still have the need for traditional milestone-based waterfall project management. How can organizations manage these

different types of work and perform integrated strategic and portfolio planning? New approaches are needed for understanding the capacity of organizations and for aligning work to executive-level strategy.

Learning objectives:

• Portfolio and Project Management in a combined world of agile and waterfall work• Concepts of aligning work with strategic planning

Professional Development Days 2018Speakers | Monday, October 1st - Afternoon

Page 9: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Brad Montgomery - Morning Keynote Embrace Your Awesomeness: The People Side of Business

Your people need to be told they are awesome, empowered to do their best, understand they personally make a difference, and told their potential for awesomeness is greater than they think. If your people understand their potential, they’ll be better employees, more productive, more creative, and more responsible. They will be better leaders, deliver better customer service (internal

and external) and will take personal responsibility for moving their work, their organizations, and their clients forward. Attendees will learn about how they can inspire and motivate others around them. And when they do that they improve themselves, their organization...and the world around them.

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Danny Glidewell, Jennifer Geis & Andrea Cooper Developing a Risk Management Process Learn about the challenges that the Consulting PMO Team faced with developing a cohesive risk management process. Beginning with evaluating the

disjointed processes across groups, and ending with implementing one formal process that met the needs of projects of varying size, scope and complexity.

Brad MontgomeryThe People Side of Business 201: Deep Dive In this session Brad Montgomery goes deeper into the hows and wise (see what we did there!?) of his fun and unique take on business. This session is hands-on, interactive, and is the perfect follow-up to his keynote. You’ll leave with specific ideas about what you will do next to get your business and your life to where they want to be. But better yet you’ll feel motivated and excited to take

those next steps.

Professional Development Days 2018Speakers | Tuesday, October 2nd - Morning

Page 10: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

William Periman The Caching of Leadership The Caching of Leadership Stress impacts emotional intelligence and the ability to multi-task. Self-regulation allows some defense against the costs of stress. This session reviews the relationship of self-regulation and stress to emotional intelligence.

Learning Objectives:

1. Improve understanding of the benefits and costs of stress 2. Improve understanding of how self-regulation assists with emotional intelligence 3. Improve understanding of the role of working memory to multi-tasking and emotional intelligence

Todd Long P4 - Performance Leadership The P4-Performance Leadership presentation focuses on helping people move through the natural phases of growth to achieve desired outcomes. When someone is assigned a task, it is critical to understand that person’s ability to achieve the expected outcome. Recognizing one’s ability and aligning expectations reduces misunderstandings and improves outputs.

Objectives:

• Aligning expectations of project outcomes based on someone’s ability• Recognizing the natural phase progression people go through to develop new abilities• Understanding the influence one has on helping someone cultivate new abilities• Developing leadership wisdom and skills to help a person move through the phases of growth

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Beth Taylor & Mark Garcia Mindset Matters Explore an interactive session where you will become aware of how impactful your mindset is. Learn how to increase the productivity of your teams without spending a dime. Investigate practical techniques that can be easily applied that will shape your attitude and improve performance.

Professional Development Days 2018Speakers | Tuesday, October 2nd - Morning

Page 11: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

John Iverson Value is Created, Not Earned “Value” is a word thrown about at most every PMI event. We, as project managers, know that we are entrusted to create value; but how do we make sure that the value our sponsors and stakeholders seek is built into our plans? This session will challenge you to look beyond scope to the attributes that define success for your customers.

Debra Kunz Lead Not React: The Top 3 Leadership Essentials That Drive Results As the project manager, you lead the platform, process, and possibilities that enable business results for your company. In this interactive program, Debra Kunz, the Founder of the Center for Deliberate Growth®, will reveal which leadership abilities directly impact project success. Use them to improve project outcomes and elevate your career potential.

Mark Shead What is Kanban? What is this thing called Kanban? How is it pronounced? Why is there value looking at a system developed for managing the manufacture of automobiles when doing knowledge work? In this talk, we will look at how Kanban is used to visualize work, remove waste from processes, and create transparent systems that are designed to continually evolve toward better efficiency. This talk

doesn’t assume any previous Kanban experience, but will still be of interest to people looking to create a foundation for improving existing systems.

Learning Outcomes:

• Pull vs. push• Work in progress limits• Using a Kanban board to model what you do now• Difference between Kanban board and Kanban system• Evolution vs. One Time Transformation (continual improvement)• Driving stand-ups with Kanban board• Metrics - what to measure and what to do with those measurements• Challenges of shifting to a transparent way of working• Optimizing for the system rather than the individual

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Professional Development Days 2018Speakers | Tuesday, October 2nd - Morning

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Bill Cole Collaborative Decisionomics - The Technical Professional’s Toolkit for Improving/Influencing Decision Making Collaborative Decisionomics (CD3) is a framework applicable to group process built on 40 years of experience improving and/or influencing the quality of decisions. CD3 is best applied to improve client’s decision making in multiple project processes: vendor selection, project assessment or

alternative determination; or to plan work initially or to solve conflicts and problems in project execution or in other strategic situations involving group decision making. CD3 is a general framework that can become a powerful alignment device when used to chase work in a business development environment, plan work in a project execution environment or fix work issues in a conflict/problem solving situation. Individuals versed in using this process find themselves referring to CD3 fundamentals to address decisions in their personal, family and professional lives.

Kupe KupersmithNext Gen Business Competencies - Keys to Being Ready for the Future The future is here. Amazon and others are leading the way. What’s the secret? There is no secret. It is easy to see. Great companies align with emerging trends, take risks, fail fast and learn. They build internal cultures and teams that can work with new complexities and dynamic change by making high quality decisions at the speed of business.

Next generation business competencies are necessary skills for all individuals that help leaders make faster, better decisions. They help to make complex situations, ‘solutionable’ and ‘actionable.’ You need the skills to help organizations find new areas of research, ways to prototype and test ideas, and quickly validate, so that the enterprise has momentum for innovation and value creation. You also need soft skills and leadership skills to build high commitment and trust in cooperative and co-creative teams. This is the future.

Kupe will present a model, developed in partnership with Curtis Michelson, that outlines the NextGen business competencies. Come prepared to think about the future and learn how you can be ready.

Expected Outcomes:

• Understand why new competencies are needed• Learn about the capabilities and competencies that you and your team must possess• Discuss where these skills can take you

Professional Development Days 2018Speakers | Tuesday, October 2nd - Morning

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Kenn Kington - Afternoon Keynote 4 Critical Decisions Successful People Make Success does not come from attributes, abilities or even opportunities. Success is the result of conscious decisions. The most successful people in any field consistently master and make these 4 Critical Decisions.

Objectives: Take the biggest frustration or obstacle you are facing right now. The key to overcoming and transforming that circumstance into success is one of these decisions. It’s simple but not easy. Internalizing and applying one of the 4 Critical Decisions is the key to success!

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Kenn Kington3 Questions Every Person Is Asking Every person we meet is asking one of three questions at all times! Discerning which question and effectively answering the right question at the right time is literally the difference between success and failure. Getting the sale, communicating effectively with a staff, empowering productivity, building healthy relationships all hinge on knowing these questions. This quick

workshop will introduce how to identify the 3 questions and what factors determine how to answer them successfully.

Ron Montgomery & Tom Witty Successful Project Portfolio Management Deployment - Strategies, Tactics, Tips and Lessons Learned Project portfolio management (PPM) is one means by which organizations achieve their strategic vision through prudent investment in projects. Successful deployment of project portfolio management goes far beyond

software. It requires that PMO leaders and business executives work closely together to define the vision, business case, metrics, systems and processes. Through these efforts, they will ensure projects and programs provide a bridge between strategy and execution. This presentation will integrate principles, tactics, tips and lessons learned to present a comprehensive vision of successful deployment of project portfolio management.

Professional Development Days 2018Speakers | Tuesday, October 2nd - Afternoon

Page 14: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Lisa PotterProject and Portfolio Management across the Enterprise

In today’s ever changing environment, project and portfolio managers need to be flexible and focused on the value being delivered. These adaptable leaders need to manage all the aspects of project delivery from technical, process, and change management.

Cerner has implemented a PPM (Project Portfolio Management) solution leveraging CA PPM. This solution provides for portfolio, program, and project management to be effectively utilized across the enterprise. Best practices have been applied from project request through project implementation including resource management. This presentation will describe the solution and provide relevant examples with valuable insights into PPM operations.

Professional Development Days 2018Speakers | Tuesday, October 2nd - Afternoon

Jenny Tarwater & Beth Taylor Never Would I Ever! Examining Your Agile Non-negotiables NEVER would I EVER do what? What do you believe you would NEVER do in the world of agile? What do you think must ALWAYS be done? Words like NEVER, ALWAYS, MUST, and SHOULD mark the border of our beliefs

and biases. Join us for an interactive session where we will play with our agile non-negotiables. Using a new agile game adapted from the popular game “Never Would I Ever” - we will tap into the diversity of experience and beliefs of Agile2018 participants to examine circumstances where a NEVER might become an experiment in MAYBE. Along the way, we’ll examine the “why” behind our own deeply held agile beliefs and practice the gentle art of asking to better understand the perspective of others.

Page 15: PDD 2018 Professional Development Days 2018€¦ · Black Holes and Revelations - Destructive Agile Behavior Have you fallen into an Agile Black Hole? All teams will eventually experience

Heather McCain A Team Approach to Determining Risk: FMEA Project Teams can use Failure Mode and Effects Analysis (FMEA) to help identify risk in a project. The objective of an FMEA is to identify potential project failure modes, rate the severity of their effects, and identify significant process variables to control for prevention or detection of the failure conditions. In this interactive session, we will define a project to build gingerbread houses and

develop a FMEA to identify potential risk.

©2018 PMI Kansas City Mid America Chapter. All rights reserved.

Kupe Kupersmith - Closing Keynote Level Up Your Communication and Collaboration To accomplish anything, you need the help of others and others need your help. Successful teams have members that are continually improving how they interact and communicate with each other. Collaboration, creativity, influence, and results grow out of an environment that is positive and affirming.

Kupe, an improvisational actor, focuses on key improvisation lessons that will help you be a more attentive and flexible team member. Focusing on the improv mindset helps you improve the following skills: listening, communication, collaboration, relationship building, team building, negotiating, influencing, critical thinking, leadership, and more. The Improv Advantage will help you and your team go the extra mile and separate from the rest! In his book, To Sell is Human, Daniel Pink highlights improvisation as a critical skill for everyone. With Kupe’s improv, Business Analysis, Project Management, and business background, he will be able to help you directly apply these skills on the job.

Key Learning Objectives:

• Learn how to listen to understand (Foundation for customer svc., influence, trust, etc.)• Learn how to build a trust with team members and clients• Understand when to take the lead and when to release control• Show gratitude for information and ideas through empathy and awareness• See how to promote failure and continues learning• Learn ways to Co-Create and innovate

Professional Development Days 2018Speakers | Tuesday, October 2nd - Afternoon