Comunication is important because:-It is abt how info is sent and recvd within firmsIt is crucial for working sucesful wity othersIt enables to maintain relationshipIt allows to accompolish tasks while working with both individuals and groupsIt motivatesIt helps to overcome obstaclesIt creates a comfortable, trustful and psychologically safe feelingUnderstanding commu.When considering why is communication imp, the bottom line is : if ur a gud communicator , u will have better chances of success.1. sender2. medium3. channel4. receiver5. feedbackcomun. Processverbal comm..verbal comm. Happens through the use of wrdsit must be undrstud that communicator has to depend on a common lang.non verbal comm..uses sign, signal, gestures, expressions and soundshappens simultaneous to oral communcation and supplements it, especially in a face to face communcation.Written communication:Requires thought and preparationTime consuming and expensiveMore accurate and is the norm for technical,legal and most diplomatic comm.Effective communication enhances:Will to work:1. attitude(positive and negative)2. Involvement3. Values4. Morale5. MotivationSkill to work:1. info download2. improves knowledge3. training4. education5. self esteemThrill to work:1. teamwork2. belongingness3. loyalty4. enthusiasmComponents of verbal comm.1. Clarity2. Consistency3. ROS(rate of speech)4. Tone and frequency5. Volume6. VocabularyChapter 4: comm. StylesAssertive, aggressive, passive and passive-aggressive: characteristics and definitionsEffects of aggressive behavior1. Low productivity2. Stressful3. No solution or agreement is achieved4. Conflict remains unresolved5. Feelings get hurt/resentmentResentment is like taking poison and waiting for the other person to die-malachy mccourtPassive behavior1. Low self esteem2. Cannot be trusted with a task/ is not reliable3. Prob/issues remain unresolved4. Feelings get hurtAssertive1. Trust2. Reliability3. Both parties benefit from each other4. Conflict resolutionBenefits of assertive behavior1. Open and confident communication2. Increased self confidence and self esteem3. More respect of others4. Ability to handle conflicts effectively5. Improved decision making ability6. Stronger healthier and supportive relationshipsRoadblocks to assertiveness1. Others will get mad at me2. If others get angry with me, Ill be devastated3. By saying no Ill hurt others4. If I hurt others I am responsible for their feelings5. It is wrong to turn down legitimate req.6. Others will think I am selfish and wont like me7. Assertive people are cold and uncaring8. Asking questions will make me look ignorant and stupidTips for being assertive..1. Be honest and direct about ur feelings, need, beliefs2. Express urself firmly and directly to specific individuals3. Be reasonable in ur requests4. State ur viewpoint wdout being hesitant or apologetic5. Be honest whn giving or receiving feedback6. Learn to say no to unreasonable expectations7. Recognize and respect the rights of those around you8. Use appropriate tone of voice9. Be aware of body posture/lang10. Maintain eye contact11. Use I statements to express self12. Dont let others impose their values on u13. Encourage others to be clear and direc14. Take ownershipWhat is hearingWhat is listeningImportance of listeningListening processSense(u get d stimuli) interpret(u focus on stimuli) evaluate(u attach meaning to stimuli) remember(u integrate the message into ur frame of reference)-respond(u judge the merits of the info)Active listening:1. Active listening is the process of converting an idea or thought into message with complete involvement2. Listener encourages the speaker to express his ideas enthusiastically by showing interest in the speech3. It is a two way process where listener plays an active role4. Active listener never neglects the physical aspects of the speaker such as appearance, expressions, and bodily movements as they are very helpful to convey meaning to spoken words.