pccw mobile sms web access 2.0 user guide - s-map - login
TRANSCRIPT
Version: 2.1.2
PCCW mobile
SMS Web Access 2.0
User Guide
Version 2.1.2
11 March 2011
Version: 2.1.2 Page 2 of 85
Table of Content 1 Introduction .................................................................. 4 2 General .......................................................................... 5 2.1 Getting started ................................................................................ 5 2.2 Login/Logout ................................................................................... 5 2.3 Switch between normal and secure access .......................................... 6 2.4 Switch between languages ................................................................ 6 2.4.1 Switch during login ..................................................................... 7 2.4.2 Switch after login ....................................................................... 7
2.5 Change password ............................................................................. 8 3 Sending Message ........................................................... 9 3.1 Compose message ........................................................................... 9 3.1.1 UEMO Filtering ......................................................................... 12
3.2 Checking on Outbox ....................................................................... 13 3.2.1 Outbox information ................................................................... 14 3.2.2 Status of sent messages ............................................................ 14 3.2.3 View full message content ......................................................... 15 3.2.4 Search message ....................................................................... 16 3.2.5 Delete message ........................................................................ 17 3.2.6 Show deleted message .............................................................. 18 3.2.7 Show scheduling message ......................................................... 19 3.2.8 Update scheduled message ........................................................ 20 3.2.9 Cancel scheduled message ........................................................ 22 3.2.10 Export Outbox message .......................................................... 24
3.3 Batch Upload ................................................................................. 28 3.3.1 UEMO Filtering ......................................................................... 31
3.4 Batch Upload Status ....................................................................... 32 3.4.1 Batch upload status information ................................................. 33 3.4.2 Delete batch ............................................................................ 33 3.4.3 Show deleted batch .................................................................. 34 3.4.4 Confirm unconfirmed batch ........................................................ 35 3.4.5 View batch detail ...................................................................... 37 3.4.6 Cancel batch ............................................................................ 40
4 Receiving Message ...................................................... 42 4.1 Inbox information .......................................................................... 42 4.2 View full message content ............................................................... 43 4.3 Search message............................................................................. 44 4.4 Delete message ............................................................................. 44 4.5 Show deleted message ................................................................... 45 4.6 Export Inbox message .................................................................... 46
5 Message Template ....................................................... 50 5.1 Message template information ......................................................... 50 5.2 Create message template ................................................................ 51 5.2.1 Adding dynamic field in message template ................................... 53 5.2.2 Filling dynamic field in template when composing message ............ 55
5.3 Delete message template ................................................................ 60 5.4 Edit message template ................................................................... 61
6 Phone Book ................................................................. 62 6.1 Phone book information .................................................................. 62 6.2 Create contact in phonebook ........................................................... 63 6.3 Create group in phonebook ............................................................. 64
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6.4 Import phonebook.......................................................................... 65 6.5 Export phonebook .......................................................................... 66 6.6 Search contact/group in phonebook ................................................. 67 6.7 Delete contact/group in phonebook .................................................. 68 6.8 Edit contact/group in phonebook ...................................................... 68
7 File Format .................................................................. 69 7.1 Batch Upload – Recipient File ........................................................... 69 7.2 Batch Upload Status – Batch Detail .................................................. 71 7.3 Inbox – Message Log ...................................................................... 72 7.4 Outbox – Message Log .................................................................... 73 7.5 Phone Book – Import/Export ........................................................... 74 7.6 Open exported file .......................................................................... 75
8 Supervisor Mode .......................................................... 79 8.1 Subordinate Batch Status ................................................................ 80 8.2 Subordinate Inbox.......................................................................... 81 8.3 Subordinate Outbox ....................................................................... 82
9 FAQ ............................................................................. 83 10 Service Information .................................................... 85
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1 Introduction
PCCW mobile provides SMS service to corporate customers on the web for sending
SMS to and receiving SMS from mobile subscribers.
This document serves as the user guide of the PCCW mobile SMS Web Access 2.0, it
describes the features of SMS Web Access 2.0 to the audiences and let them use the
web interface more efficiently.
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2 General
2.1 Getting started
Use a web browser to go to the below URL:
The web user interface URL is http://wfm.pccwmobile.com
2.2 Login/Logout
Figure 1 – Login page
1) Input your username and password, then press the “OK” button (Figure 1).
2) If either the username or password is incorrect, the Invalid login page (Figure
2) will be shown. If login is successful, the head page after login will be shown
(Figure 3).
3) After login, you can logout by clicking the logout button at the header of each page (as illustrated in Figure 3).
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Figure 2 - Invalid login
Figure 3 - Head page after login
2.3 Switch between normal and secure access • The system will adopt secure mode (HTTPS) by default.
• You can uncheck the secure access option on the login page if you prefer
using normal mode (HTTP) (secure mode requires higher processing ability
from your desktop because of data encryption. You can switch to normal
mode if the speed is too slow and if you do not need data encryption during
transmission).
2.4 Switch between languages You can switch user interface language on the login page or page header after
login.
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2.4.1 Switch during login
Figure 4 - Login page (switch language)
• Click on the desired language (highlighted on Figure 4).
2.4.2 Switch after login
Figure 5 - Head page (switch language)
• Click on the desired language (highlighted in Figure 5) at the header.
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2.5 Change password
1) Click on “Options” (Figure 6) 2) Enter old password, new password, and then confirm new password
(Figure 7)
Figure 6 - Click Options at Head Page
Figure 7 - Change Password
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3 Sending Message
3.1 Compose message By following the steps below, you can send a message to mobile users.
1) Click the “SMS” tab 2) Click “Compose message” in the menu on the left (Figure 8)
Figure 8 - Compose message
3) A message can be sent to multiple recipients. Recipients can be added by
clicking on a contact in the phonebook on the right or entering a
recipient’s mobile number. Each recipient should be separated by semi-
colon (;)
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Note:
• Recipient number format: +[country code][area code][phone
number], eg +63 18 9499900
• The +852 country code is not necessary for Hong Kong numbers
• Use a semi-colon (ie ;) to separate recipient entries
• Support up to 200 recipients
4) Enter the message content. The total number of characters and number
of available characters/SMS are shown below the content box (max 765
characters for Eng, 335 characters for Chi), you can insert a message
template by clicking the “Template” button at the top-right corner of the
content box (refer to section 5 for details of message template)
5) [Schedule Message] Check the radio button beside “Date”, choose the send date and time for schedule message (Figure 9), skip this step for
sending immediately (Keep the radio button beside “Immediately”
checked).
Figure 9 - Schedule message
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Note:
• Max schedule date is 14 days from the current date
6) [UEMO (Don-Not-Call Registers)] Check the checkbox of UEMO (Do-Not-Call Registers) Filtering to enable such feature (Figure 10), refer to
3.1.1 for details.
Figure 10 Enable UEMO filtering
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7) Press “Submit” to send the message. If a message is sent, a result
message would be shown (Figure 11)
Figure 11 - Message sent
3.1.1 UEMO Filtering
The “Unsolicited Electronic Messages Ordinance” (UEMO) has fully commenced on
22 December 2007. Senders of commercial electronic messages are required not
to send commercial electronic message to any telephone number registered in
the “Do-not-call Registers” starting from the tenth working day of its registration,
unless consent has been given by the registered user of the relevant telephone
number. The UEMO filtering is provided to follow such ordinary.
When enabled, system would check the recipient against the “Do-not-call
Registers” list provided by OFTA. If the recipient number exists in the list, then
the message would not be sent out, and the status of such record in the Outbox
would be “Filtered”.
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3.2 Checking on Outbox
After sending message, there would be records appear in the Outbox (housekeep
for 3 months).
Figure 12 – Outbox
1) Click the “SMS” tab 2) Click “Outbox” in the left-hand menu
3) The Outbox will be shown (Figure 12)
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3.2.1 Outbox information
In the list (as shown in Figure 12), each row represents a message (whether
single or long SMS) to a recipient. Below shows the detail of each record:
3.2.2 Status of sent messages
Recipient The name of the recipient (if defined in phone book)
Recipient Number The mobile number of the recipient
Content The message content
Send/Scheduled Time The time user submits or schedule the message
Delivery/Expired Time The time when message reaches final state (e.g. delivered, expired)
Status The Status of the message, refer to below table for details
Scheduling User scheduled the message to be sent out in a future time
Sent Message has been successfully sent out to the destination operator
(or inter/international carrier), and awaiting for the result
Delivered Message delivered to recipient successfully
Partially Delivered User sent out a long SMS (longer than standard) that would be
delivered in separated SMS within standard SMS length. However,
some of the SMS delivered successfully, bur the others are not.
Failed Message sent to the destination operator (or inter/international
carrier), however the destination SMSC returned Fail status to the
system
Expired Message sent to the destination operator (or inter/international
carrier), however it could not be delivered to the mobile (e.g. mobile
turned off or not in coverage). Destination SMSC retried for several
times but still not successful until the expiry (if the expiry not
specified by user, the default is 7 days for PCCW mobile numbers
and 3 days for other numbers)
Rejected Message sent to the destination operator (or inter/international
carrier), however the destination operator rejected this message
request
Barred Recipient of the message is a non-PCCW mobile number, however
this user is allowed to send message to PCCW mobile number only
Filtered The recipient of the message has registered at OFTA Don-Not-Call
list, before sending the message the system checked against the
DNC list and so filtered out the message request
Cancelled After scheduled the message but not yet sent out, user cancelled the
request by clicking on of the message in the outbox
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3.2.3 View full message content
The content may be too long to show on the outbox page, to view the full
content, click on the content of the corresponding message (Figure 13)
Figure 13 - Show Full Message Content
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3.2.4 Search message
User can search specific message according to the below criteria:
Figure 14 - Searching on SMS Outbox
After entered all searching criteria, click on the “Search” button to start the
searching.
From / To The send/scheduled date of the message
Content The keywords contained in the message content
Quick search The message status, select from a drop down list
All – search for all messages
Scheduling – search scheduled message
Sent – search sent message
Delivered – search delivered message
Partially Delivered – search partially delivered message
Failed – search failed message
Expired – search expired message
Rejected – search rejected message
Barred – search barred message
Filtered – search filtered message
Cancelled – search cancelled message
Recipient The mobile number of recipient
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3.2.5 Delete message
1) Check on the checkbox of the message to be deleted (or check on the
checkbox at the header to select all messages)
2) Click on the “Delete” button 3) “The selected SMS message(s) has/have been deleted.” would be shown
(Figure 15)
Figure 15 - Message deleted
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3.2.6 Show deleted message
The deleted messages are hidden in default, to show them in the list, check on
the “Show deleted” checkbox on the top-right corner (Figure 16). The deleted
message would be shown in grey color.
Figure 16 - Show deleted message in Outbox
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3.2.7 Show scheduling message
The scheduled messages are hidden in default, to show them in the list, check on
the “Show scheduling” checkbox on the top-right corner (Figure 17).
Figure 17 - Show scheduling message in Outbox
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3.2.8 Update scheduled message
1) Check on “Show scheduling” to show the scheduled message
2) Click on (Figure 18)
3) Edit the content and schedule date/time of the message (Figure 19)
Figure 18 - Update Scheduled Message
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Figure 19 - Edit scheduled SMS
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3.2.9 Cancel scheduled message
1) Check on “Show scheduling” to show the scheduled message
2) Click on (Figure 20)
3) Click on “OK” to cancel the scheduled message (Figure 21)
Figure 20 - Cancel Scheduled Message
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Figure 21 - Confirm Canceling Scheduled Message
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3.2.10 Export Outbox message
1) Click on the “Export” button (Figure 22)
Figure 22 - Click on Export
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2) Confirm by pressing “OK” button (Figure 23)
Figure 23 - Confirm Export Outbox Messages
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3) Click on “Download” button (Figure 24)
Figure 24 - Download Outbox Messages
Note:
• For exporting a lot of records, it may need to process for several
minutes between steps 2 and 3. Please be patient to wait for the
processing.
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4) Click on “Save” button to save the export file in PC (Figure 25)
Figure 25 - Save Outbox Messages to PC
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3.3 Batch Upload
1) Click the “SMS” tab 2) Click “Batch upload” in the left-hand menu (Figure 26)
Figure 26 - Batch Upload
3) Enter the message content (enter [?] for dynamic field, see section 7.1 for
details)
4) Click “Browse” to choose recipient file 5) Check/uncheck the checkbox of “UEMO (Do-Not-Call Registers) Filtering”
to enable/disable UEMO filtering, refer to 3.3.1 for details.
6) Choose your file’s encoding format.
7) Choose “Immediately” for start time, or enter the start date/time (Max 14
days from current date)
8) Choose “from network default” for default validity period, or define your
own validity time (minimum: 5 min, maximum: 7 days)
9) Press the “Submit” button.
10) Our system will analyze your file and provide the result (Figure 27)
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Figure 27 - Batch upload submitted
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11) After validating the batch upload, a message would be prompted for
preview and confirmation (Figure 28)
Figure 28 - Batch upload validation completed
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12) Verify the batch upload result, preview the first 5 records, click “Confirm”
to send the message (Figure 29)
Figure 29 - Batch upload preview and confirm
Note:
• For uploading a file with a lot of recipients, it may need to process for
several minutes at step 9. Please be patient to wait for the
processing.
• Maximum no. of recipients is 20,000
• Maximum file size of recipient file is 3MB
3.3.1 UEMO Filtering
The “Unsolicited Electronic Messages Ordinance” (UEMO) has fully commenced on
22 December 2007. Senders of commercial electronic messages are required not
to send commercial electronic message to any telephone number registered in
the “Do-not-call Registers” starting from the tenth working day of its registration,
unless consent has been given by the registered user of the relevant telephone
number. The UEMO filtering is provided to follow such ordinary.
When enabled, system would check the recipient against the “Do-not-call
Registers” list provided by OFTA. If the recipient number exists in the list, then
the message would not be sent out, and the status of such record would be
“Filtered”.
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3.4 Batch Upload Status
User can check back the batch upload status at the Batch Upload Status page.
1) Click the “SMS” tab 2) Click “Batch upload status” in the left-hand menu (Figure 30)
Figure 30 - Batch Upload Status
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3.4.1 Batch upload status information
In the list (as shown in Figure 30), each row represents a batch of message
sending. Below shows the detail of each record:
3.4.2 Delete batch
1) Check on the checkbox of the batches to be deleted (or check on the checkbox at the header to select all batches)
2) Click on the “Delete” button 3) “The selected job(s) has/have been deleted.” would be shown (Figure 31)
Figure 31 – Batch Deleted
Ref ID Batch reference number
Submission Time The time when batch submitted
Delivery Time The time to start sending out the message in the batch
Total Recipients no.
(SMS no.)
Total number of recipients in the batch (total number of SMS in this
batch)
Delivered Recipients
no. (SMS no.)
Number of recipients that the message has been delivered to
(number of SMS that has been delivered)
Fail Recipients no. Number of recipients that the message is failed to sent to
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3.4.3 Show deleted batch
The deleted batches are hidden in default, to show them in the list, check on the
“Show deleted” checkbox on the top-right corner (Figure 32). The deleted
message would be shown in grey color.
Figure 32 - Show Deleted
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3.4.4 Confirm unconfirmed batch
When user has not confirmed a batch during batch upload complete notification
(see Figure 28 in section 3.3), he/she can do so in “Batch upload status”
1) Click on of the unconfirmed batch (Figure 33)
2) Verify the batch upload result, preview the first 5 records, click “Confirm”
to send the message (Figure 34)
Figure 33 - Click to enter Confirm/Cancel Page
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Figure 34 - Confirm/Cancel Batch
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3.4.5 View batch detail
To download the detail of a batch:
1) Click on of the batch (Figure 35)
2) Click on OK to confirm exporting the batch detail (Figure 36)
3) After a while, the export would be completed, click on the Download
button to download the file (Figure 37)
4) Click on the Save button to save the file in PC (Figure 38)
Figure 35 - Click to Download Batch Detail
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Figure 36 - Click OK to Confirm Download
Figure 37 - Download Batch Detail
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Figure 38 - Save Batch Detail to PC
Note:
• For downloading a batch detail with a lot of messages, it may need to
process for several minutes between steps 2 & 3. Please be patient
to wait for the processing.
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3.4.6 Cancel batch
If user would like to cancel a batch:
1) Click on of the batch (Figure 39)
2) “The selected job has been cancelled” would be shown (Figure 40)
Figure 39 - Click to Cancel Batch
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Figure 40 – Batch Cancelled
Note:
• Messages that have already been sent could not be cancelled
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4 Receiving Message
All messages sent/replied from mobile users to web user could be found in the
inbox (Figure 41)
1) Click the “SMS” tab 2) Click “Inbox” in the left-hand menu
3) The Inbox will be shown (Figure 41)
Figure 41 - Inbox
4.1 Inbox information
In the list (as shown in Figure 41), each row represents a message (whether
single or long SMS) from a mobile user (sender in this case). Below shows the
detail of each record:
Sender The name of the sender (if defined in phone book)
Sender Number The mobile number of the recipient
Content The message content
Receive Time The time user receives the message
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4.2 View full message content
The content may be too long to show on the inbox page, to view the full content,
click on the content of the corresponding message (Figure 42)
Figure 42 - Inbox Full Message Content
Note that for those unread message the whole record would be bold (Figure 43)
Figure 43 - Unread Message in Inbox
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4.3 Search message
User can search specific message according to the below criteria:
Figure 44 - Searching on SMS Inbox
After entered all searching criteria, click on the “Search” button to start the
searching.
4.4 Delete message
1) Check on the checkbox of the message to be deleted (or check on the
checkbox at the header to select all messages)
2) Click on the “Delete” button 3) “The selected SMS message(s) has/have been deleted.” would be shown
(Figure 45)
Figure 45 - Message Deleted in Inbox
From / To The receive date of the message
Content The keywords contained in the message content
Quick search The message status, select from a drop down list
All – search for all messages
Unread – search unread messages
Read – search read messages
Deleted – search deleted message
Sender The mobile number of sender
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4.5 Show deleted message
The deleted messages are hidden in default, to show them in the list, check on
the “Show deleted” checkbox on the top-right corner (Figure 46). The deleted
message would be shown in grey color.
Figure 46 - Show Deleted Message in Inbox
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4.6 Export Inbox message
1) Click on then “Export” button (Figure 47)
Figure 47 - Export Message in Inbox
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2) Confirm by pressing “OK” button (Figure 48)
Figure 48 - Confirm Export Inbox Messages
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3) Click on “Download” button (Figure 49)
Figure 49 - Download Inbox Messages
Note:
• For exporting a lot of records, it may need to process for several
minutes between steps 2 and 3. Please be patient to wait for the
processing.
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4) Click on “Save” button to save the export file in PC (Figure 50)
Figure 50 - Save Inbox Messages to PC
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5 Message Template
1) Click the “SMS” tab 2) Click “Message template” in the menu on the left (Figure 51)
Figure 51 - Message Template
5.1 Message template information
In the list (as shown in Figure 51), each row represents a message template
defined previously. Below shows the detail of each record:
Template name The name of the template
Template content The content of the template
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5.2 Create message template
1) Click on the “Create” button (Figure 52)
Figure 52 - Create Message Template
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2) Enter the template name
3) Enter the content of the template
4) Click “Save” to confirm the message template (Figure 53)
Figure 53 - Defining Message Template
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5.2.1 Adding dynamic field in message template
Beside a static message template, user can define a dynamic message template
by adding dynamic fields in the content (Figure 54). This dynamic fields can be
fill up each time when invoking such message template in composing message
(please refer to section for details).
Figure 54 - Adding Dynamic Field
After clicking on the “Add field” button, there would be a [X] appears in the
content box, where X is the field number, and a field record would be appears
below the content box, user can easily refer the field with this record by the field
number.
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There are 5 types of fields that user can add:
User can also define the default value for each field, but it has to follow the
corresponding field format.
Below shows an example of a message template (Figure 55):
Figure 55 - Message Template sample
Type Format Description
Free Text - User can type any characters in a free text field
Numeric 0-9 Only numeric characters are allowed
Date yyyy-MM-dd User can select a date from calendar
Date & time yyyy-MM-dd hh:mm User can select a date from calendar and select
the time
List xxx/yyy/zzz User can select from a pre-defined list, where
xxx, yyy, zzz are the items in the list and
separated by “/”
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5.2.2 Filling dynamic field in template when composing message
1) When composing message, click the “Template” button to invoke a
message template (Figure 56)
Figure 56 - Invoking a message template when composing message
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2) Select a pre-defined message template from the list (Figure 57 & Figure
58)
Figure 57 - Select Template from list
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Figure 58 - Select Message Template "Meeting Details"
3) Filling out the dynamic fields and preview the message on the right (Figure
59 - Figure 61)
4) Click “Done” button when finish to back to Compose page (Figure 62)
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Figure 59 - Select Date and Time
Figure 60 - Select from List
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Figure 61 - Fill Free Text
Figure 62 - Finish Filling Message Template
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5.3 Delete message template
1) Check on the checkbox of the message template to be deleted (or check
on the checkbox at the header to select all message templates)
2) Click on the “Delete” button (Figure 63)
Figure 63 - Delete Message Template
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5.4 Edit message template
1) Click on of the corresponding message template (Figure 64)
2) Make necessary changes accordingly 3) Click “Save” button when finish (Figure 65)
Figure 64 - Edit Message Template
Figure 65 - Make Change on Message Template
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6 Phone Book
1) Click the “Phone book” tab to show the phonebook entries (Figure 66)
Figure 66 - Phone Book
6.1 Phone book information
In the list (as shown in Figure 66), each row represents a contact or group.
Below shows the detail of each record:
Name Name of the contact or group
Mobile number Mobile number of the contact
Company Company of the contact or group
Department Department of the contact or group
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6.2 Create contact in phonebook
1) Click the “Create contact” on the left menu (Figure 67)
2) Fill out information of the contact (Name and Mobile Number are
mandatory)
3) Click on “Save” button when finish (Figure 68)
Figure 67 - Create Phone Book Contact
Figure 68 - Filling Information of a Contact
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6.3 Create group in phonebook
1) Click the “Create group” on the left menu (Figure 69)
2) Fill out information of the group (Name and at least one Member are
mandatory)
3) Click on “Save” button when finish (Figure 70)
Figure 69 - Create Phone Book Group
Figure 70 - Filling Information of a Group
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6.4 Import phonebook
1) Click the “Import” on the left menu (Figure 71)
2) Select the contact file 3) Select the encoding of the contact file 4) Click “Submit” button to start import (Figure 72)
Figure 71 - Import Phone Book
Figure 72 - Import with Contact File
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6.5 Export phonebook
1) Click the “Export” on the left menu (Figure 73)
2) Click “Save” button to save the phone book to PC (Figure 74)
Figure 73 - Export Phone Book
Figure 74 - Save Phone Book to PC
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6.6 Search contact/group in phonebook
User can search specific contacts/groups according to the below criteria:
Figure 75 - Search Contact/Group in Phone Book
After entered all searching criteria, click on the “Search” button to start the
searching.
Below are quick search options (no need to click “Search” button:
Drop down list All – search in all entries
Contact Only – search in contacts
Group Only – search in groups
Text box The keywords contained in the contact/group name
Letters [A-Z] Show contact/group with name started with the selected letter
Other Show contact/group with name started with non-alphabet (e.g.
Chinese name)
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6.7 Delete contact/group in phonebook
1) Check the checkbox of the corresponding contacts/groups (or check on the checkbox at the header to select all)
2) Click on the “Delete” button to finish (Figure 76)
Figure 76 - Delete Contact/Group in Phonebook
6.8 Edit contact/group in phonebook
1) Click on of the corresponding contact/group (Figure 77)
2) Make necessary changes accordingly 3) Click “Save” button when finish
Figure 77 - Edit Contact/Group in Phonebook
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7 File Format
7.1 Batch Upload – Recipient File
• The file should be in CSV format.
• The file encoding can be ASCII, Big5 and UTF-8.
• If any fields contain a comma (,), then double quotes (“) should be used to
enclose the field.
• Each row should contain the following field(s):
Field name Mandatory Remarks
Recipient number Yes - Recipient number format
(+[country code][area code][phone no.])
- If for HK local number, no need +852
- Contact name in phone book can’t be used
Dynamic field 1 No The first [?] in the message
Dynamic field 2 No The second [?] in the message
:
:
:
:
:
:
Dynamic field n No The nth [?] in the message
Note that number of [?] in message should be the same as the number of
dynamic fields in the recipient file.
Example:
Figure 78 - Message in Batch Upload
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Figure 79 - Recipient file
Figure 80 - Message Preview in Batch Upload
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7.2 Batch Upload Status – Batch Detail
• The file is in CSV format
• Header row:
"Recipient","Message","Number of SMS","Status","Delivery/Expired time"
• Each following row should contain the following field(s):
Field name Remarks
Recipient number Mobile number of recipient
Message The message content sent to the recipient
Number of SMS The number of SMS sent to the recipient
Status The status of the message (refer to section 3.2.2
for status detail)
Delivery/Expired
time
The time of message delivered/expired
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7.3 Inbox – Message Log
• The file is in CSV format
• Header row:
"Message ID","Sender Number","Sender","Content","Status","Receive Time","Deleted"
• Each following row should contain the following fields:
Field name Remarks
Message ID The ID of the message
Sender number The mobile number of the sender
Sender The name of the sender (if found in phonebook)
Content The message content received
Status Status of the message
Read
Unread
Receive time The time when receiving the message
Deleted Whether the record is deleted
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7.4 Outbox – Message Log
• The file is in CSV format
• Header row:
"Message ID","Recipient Number","Recipient","Content","Status","Sent/Scheduled Time","Delivery/Expired Time","Deleted"
• Each following row should contain the following fields:
Field name Remarks
Message ID The ID of the message
Recipient number The mobile number of the recipient
Content The message content received
Status Status of the message (refer to section 3.2.2 for
status details)
Sent/Scheduled
Time
The time when the message sent/scheduled
Delivery/Expired
Time
The time when the message is delivered
Deleted Whether the record is deleted
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7.5 Phone Book – Import/Export
• The file is in CSV format
• Header row:
"Name","Company","Department","Mobile number","Group Name","Remark"
• Each following row should contain the following fields:
Field name Remarks
Name The name of the contact
Company The company of the contact
Department The department of the contact
Mobile number The mobile number of the contact
Group Name The group name of the contact. For import, if the
group does not exist in the phonebook, the
system would create it after the import
Remark The remarks of the contact
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7.6 Open exported file
When opening exported file (CSV) with non-ASCII characters (e.g. Chinese), user
cannot open with MS Excel directly, consequence of which would be improper
display of those non-ASCII characters. Please follow the below instructions to
correctly display the file.
1) Open MS Excel and create a new workbook (Figure 81)
Figure 81 - New workbook in Excel
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2) Select Menu->Data->Import External Data->Import Data (Figure 82)
Figure 82 - Import Data
3) Select the desired file (Figure 83)
Figure 83 - Select Source File
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4) Select Delimited and corresponding encoding then click Next (Figure 84)
Figure 84 - Import Step 1 (Delimited & Encoding)
5) Select Comma as Delimiter and click Finish (Figure 85)
Figure 85 - Import Step 2 (Comma)
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6) Click OK to finish (Figure 86)
Figure 86 – Finish Importing
7) Record displayed correctly in Excel (Figure 87)
Figure 87 - CSV File Opened with Excel
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8 Supervisor Mode
For supervisors, they can check (view only) the batch status, inbox/outbox of
their corresponding subordinates (Figure 88)
Figure 88 - Supervisor Mode
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8.1 Subordinate Batch Status
1) Click “Subordinate batch status” on the left menu
2) Select the subordinate to check (Figure 89)
Figure 89 – Subordinate Batch Status
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8.2 Subordinate Inbox
1) Click “Subordinate inbox” on the left menu
2) Select the subordinate to check (Figure 90)
Figure 90 - Subordinate Inbox
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8.3 Subordinate Outbox
1) Click “Subordinate outbox” on the left menu
2) Select the subordinate to check (Figure 91)
Figure 91 - Subordinate Outbox
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9 FAQ
1) I have to send message to the whole group defined in the
phonebook, do I need to enter the numbers or select the contacts
one by one?
No, you can just double click on the phonebook group to add those
numbers into the recipient field when composing the message.
2) I have scheduled a message in the Compose page, but cannot
found it in the Outbox, why?
By default, scheduled message would not be displayed in the outbox,
you can check at the “show scheduling” checkbox at the top-right corner
of the Outbox page to view back the scheduled message.
3) Can I cancel a scheduled outgoing message?
Yes. Please refer to section 3.2.9.
4) Why does the time of the message seem not the same as on my
PC?
The time of the message is the system time at the server that is
synchronized with HKO standard time. Please check that whether your
PC time is synchronized with HKO standard time.
5) Do I need to fill in all the search criteria when making a search in
the Inbox/Outbox?
No. You do not need to fill in every field. You just need to complete the
field you want to search with. If you want to search for “Peter” and have
no concerns over time, you should enter “Peter” in the
“Sender/Recipient” text input. If you want to search messages sent by
“Peter” today, you should enter today’s date in the “From/To” input and
“Peter” in “Sender” input of Inbox.
6) What is the difference between “Delivered” and “Sent” status?
“Delivered” means that the recipient received the message, while “Sent”
means that the message has been sent out to the destination operator.
Please refer to section 3.2.2 for status detail.
7) I have accidentally deleted a record in Inbox/Outbox, how can I
“undelete” it?
You have no way to “undelete” the deleted messages, but you can view
back the deleted messages, refer to section 3.2.6 & 4.5.
8) When opening exported file, the Chinese characters cannot be
displayed correctly, how can it be fixed?
Please refer to section 7.6.
9) How long would the records in Inbox/outbox be kept?
3 months.
10) What should I choose for Encoding type when submitting batch
upload file?
It depends on your input encoding. Typically: If your file contains
English (include numbers and symbols) only, then choose ASCII. If your
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file contains Traditional Chinese, then choose BIG5. If your file contains
other language (e.g. Japanese), then choose UTF-8.
11) What is the “Valid until” at batch upload for?
It is the “expiry” of the message, maximum 7 days from the start time.
You can define it according to your need. If not specified, it would be 7
days for PCCW mobile number and 3 days for others.
12) How can I view back the detail of a batch upload job?
You can click on of the batch upload job to download the detail in
CSV file.
13) How long would the records in Batch upload status be kept? 2 months.
14) Can a contact belong to different group in the phonebook? Yes, you can assign the same contact to different groups in the
phonebook.
15) When importing contacts into the phonebook, do I need to
specify all fields?
You only need to specify the mandatory fields, i.e. name and number.
For other fields, you can just leave it blank in the CSV file, e.g.
Name,Company,Department,Mobile number,Group Name,Remark
Chan Tai Man,,,66241857,,
16) Is there any character not allowed to be sent in SMS? Below characters are not allowed in the SMS:
` (Acute) ~ (Tilde) ^ (Caret) | (Vertical Bar) [ (Open Square Bracket) ] (Close Square Bracket) { (Open Curly Bracket) } (Close Curly Bracket)
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10 Service Information
Technical Information
Idle session timeout for login 5 hours
Retention Period for message in inbox 3 months
Retention Period for message in outbox 3 months
Retention Period for batch records in batch upload status 2 months
Max number of recipients per normal message 200
Max number of characters per normal message 765 (ASCII) 335
(Non-ASCII)
Max schedule period for normal message 14 days
Max file size for batch upload 3MB
Max row per each batch upload file 20000
Max number of characters per batch upload message 765 (ASCII) 335
(Non-ASCII)
Max number of dynamic fields in batch upload recipient
file
25
Number of previewed messages shown on batch upload
confirmation page
5
Number of invalid records shown on batch upload
confirmation page
50
Max schedule period for batch upload message 14 days
Max number of phone book entries per login 5000
Max number of contacts per group 5000
Max number of message templates per login 50
Max character per message template 765 (ASCII) 335
(Non-ASCII)
Max number of fields in 1 message template 25
Max number of global phone book entries per corporate 5000
Max number of global message templates per corporate 50
Service Information
7 x 24 Hotline Contact 28887733
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