pbx admin training 2

TABLE OF CONTENTS

TRAINING MANUAL

FOR

NORTEL MERIDIAN PBX

TABLE OF CONTENTS

REFERENCE GUIDES

TERMINOLOGY

PROGRAMMING THE PBX

LOGGING IN AND OUT OF THE PBX

SYSTEM ERROR MESSAGES

LD 20

PRINTING INFORMATION

LD 2

SETTING THE TIME AND DATE

LD 95

CHANGING NAMES

LD 10

ANALOG SET ADMINISTRATION

LD 11

DIGITAL SET ADMINISTRATION

LD 18

SPEED CALL LISTS

LD 43

SAVING PROGRAMMING TO THE HARD DRIVE

TROUBLE SHOOTING

ENABLING PHONES

TO LOG IN/LOG OUT OF THE PBX:

It is very important you have the log on procedure correct. If you log in incorrectly three times, the switch may not let you in for a predetermined time.

OVL111 000 IDLE

TTY 04 SCH MTC TRF 9:18

Type in the bold face prompts:

COMMENTS WILL BE IN ITALIC CAPITAL LETTERS.

LOGI

TYPE THE WORD LOGI

PASS? TYPE IN THE PASSWORD.TTY #04 LOGGED IN 09:19 2/9/1999 -CONFIRMATION-

>LD XXTYPE IN THE LOAD YOU WISH TO ENTERPERFORM TASKS

END THE PROGRAM BY TYPING END OR ****.

TO LOG OUT OF THE PBX:

NOTE:BE SURE TO BACKUP BEFORE LOGGIN OUT (LOAD 43)

>

>LOGO

TYPE LOGO TO LOG OUT OF THE PBX

SHORTCUTS TO HELP YOU AFTER LOGGIN IN

ENTER *

ONE STAR TO RE-ENTER SAME PROMPT

ENTER * *

TWO STARS TO RETURN TO > REQ PROMPT

ENTER ****

FOUR STARS TO RETURN TO >

PROGRAMMING THE PBX

We will be using the following loads to perform routine changes to your PBX system:

LOGGING IN AND OUT OF THE PBX


LD 20

PRINTING INFORMATION

LD 2

SETTING THE TIME AND DATE

LD 95

CHANGING NAMES

LD 10

ANALOG SET ADMINISTRATION

LD 11

DIGITAL SET ADMINISTRATION

LD 18

SPEED CALL LISTS

LD 43

SAVING PROGRAMMING TO THE HARD DRIVE

TERMINOLOGY

SWITCH/PBX:The telephone system as a whole is called a switch or PBX. Your switch is a Nortel Meridian Option _____. Nortel is the manufacturer, meridian is the brand name and Option ____ is the size of the switch

PORT:A port is an address in the switch where a phone is located. A port is also called a terminal number.

CARD:Each card in the switch has a card in it. Analog and digital cards have 16 ports or addresses on them. That means you can have 16 phones programmed on each analog or digital card.

ANALOG:All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones.

DIGITAL:all multi-line phones or phones with features are considered digital phones. Digital phones use different cards than analog phones.

TN:Terminal Number. A terminal number is the position or address on a card. For example, if a phones TN is 7 6, this means the phone is on card 7, position or port 6.

DN:Directory Number. This is the extension number of a phone.

CONSOLE:The console is the main answering position for your company.

TRUNK:A trunk is a line that comes from the telephone company that allows you to make calls.

LOAD OR

OVERLAY:A Load is a program you go into to access different information. The Option 11 has over 100 loads. A load is also called an overlay.

REFERENCE GUIDES

The Nortel manuals are commonly known as NTPs or Northern Telecom Publications. The most frequently used manuals are:

1) Feature documentation

Explains feature interaction, packaging and operation. This manual will give a very detailed explanation of each and how it works.

2) Administration programs

This manual will explain how to program the loads.

3) System Messages

This manual explains all error codes.


System error messages are sent when invalid information is sent to the PBX. Use the System Message manual for a description of the error code.

The first three letters separate error codes.

SCHXXXX

Service Change ErrorMost common error messages received during functional programming.

ERRXXXX

Error Monitor (Hardware)

When the call processing software detects information which is not in the correct format or when invalid information is detected, and ERR message is printed.

BUGXXXX

Software Error Monitor

When the call processing software detects information detects information, which is not in the correct format, or when invalid information is detected a BUG message is output.

SYSXXXX

System Loader message

This program is loaded into memory whenever a complete program and data load is required.

SYSLOAD occurs when:

1) The system is powered-on

2) The system RESET button is pressed

3) A power failure has caused some of the memory contents to be destroyed.

A SYSXXXX FATAL message indicates a fatal error requiring hardware to be replaced.

How to look up error codes using the ERR prompt in the switch.

REQ: CHG

TYPE: 2008

TN 6 1

SCH3928-

TN ****

WHEN YOU RECEIVE AN ERROR CODE, TYPE IN 4 STARS (****) TO GET

OUT OF THE CURRENT LOAD AND BACK TO THE > PROMPT

>ERR SCH3928AT THE > PROMPT, TYPE IN ERR AND THE CODE

EXAMPLE: ERR SCH3928

THE SYSTEM WILL OUTPUT THE DESCRIPTION OF THE ERROR CODE

SCH3928

TN type does not match with the corresponding voice or data TN.

Severity: Info

LOAD 20 PRINTING INFORMATION

ENTER THE LOAD:

OVL000

>

AT THE > PROMPT TYPE IN LD 20

> LD 20

DNB:

TO PRINT THE TERMINAL NUMBER OR TN OF A DIRECTORY NUMBER OR DN

REQ: PRT

TYPE IN PRT FOR PRINT

TYPE: DNB

TYPE IN DNB

CUST 0

CUSTOMER IS ALWAYS 0DN 2002

TYPE IN THE DESIRED DIRECTORY NUMBER OR ENTER FOR ALL

DIRECTORY NUMBERS

DATE

PRESS ENTER UNTIL THE SYSTEM OUTPUTS THE INFORMATIONPAGE

DES

DN 2002

CPND

NAME MELISSA IRWIN

XPLN 13

DISPLAY_FMT FIRST,LAST

TYPE MIX

TN 024 0 01 02 MARP DES 1029 19 NOV 1998

TN 024 0 00 00 KEY 24 DES SSMAIN 12 JAN 1999

(2616)

TN 024 0 00 01 KEY 24 DES SSMAIN 12 JAN 1999

(2616)

TNB:

TO PRINT OUT A PROGRAMMED COPY OF A PHONE

REQ: PRT


TYPE: TNB

TYPE IN TNB

CUST 0

CUSTOMER IS ALWAYS 0DN 2002

TYPE IN THE DESIRED TERMINAL NUMBER OR ENTER FOR ALL

TNS

DATE

PRESS ENTER UNTIL THE SYSTEM OUTPUTS THE INFORMATIONPAGE

DES

TN 24 0 1 2

DATE

PAGE

DES

DES 1029

TN 024 0 01 02

TYPE 500

CDEN 4D

CUST 0

DN 2002 0 MARP

CPND

NAME MELISSA IRWIN

XPLN 13


AST NO

IAPG 0

HUNT 4500

TGAR 0

LDN NO

NCOS 5

SGRP 0

RNPG 19

LNRS 16

XLST

SCI 0

CLS UNR DTN FBD XFA WTA THFA FNA HTA ONS

LPR XRA CWD SWD PUA MWA LPA XHA CCSD LNA TVD

CFTA SFA MRD C6A CNID CLBD AUTU

ICDD CDMD EHTD MCTD

GPUA DPUA CFXA ARHA OVDD AGTD CLTD LDTD ASCD

MBXD CPFA CPTA DDGA NAMA

SHL ABDD CFHD

USRD BNRD RTDD FAXD PGND FTTU

RCO 0

PLEV 02

AACS NO

MLWU_LANG 0

FTR CFW 4

FTR SSU 0000

FTR PHD

FTR FDN 4500

FTR EFD 4500

FTR EHT 4500

DATE 19 NOV 1998

LUDN:

TO PRINT OUT A LIST OF ALL UNUSED DIRECTORY NUMBERS

REQ: PRT


TYPE: LUDN

TYPE IN LUDN

CUST 0

CUSTOMER IS ALWAYS 0DN

PRESS ENTER TO PRINT ALL AVAILABLE DNS

THE SYSTEM WILL PRODUCE A PRINTOUT

LUU:

TO PRINT OUT A LIST OF ALL UNUSED VOICE PORTS AVAILABLE

REQ: PRT


TYPE: LUU

TYPE IN LUU

CUST 0

CUSTOMER IS ALWAYS 0TYPE: XXXX

FOR ANALOG PORTS TYPE 500

FOR DIGITAL PORTS TYPE 2000TN

PRESS ENTER TO PRINT ALL UNUSED UNITS

THE SYSTEM WILL PRODUCE A PRINTOUT

THIS WILL BE HELPFUL WHEN ADDING NEW PHONES

LOAD 2 SET TIME AND DATE

ENTER THE LOAD:

OVL000

>


>LD 2TFC000

DISPLAY CURRENT TIME AND DATE:

.

TYPE IN TTAD TO DIPLAY THE CURRENT TIME AND DATE.TTAD SAT 23 10 1999 14 13 28

SET THE NEW TIME AND DATE:

.

TPYE IN STAD AND ENTER THE NEW TIME AND DATE IN THE FOLLOWING FORMAT

DD MM YYYY HH MM SS (USE MILITARY TIME)

.STAD 31 10 1999 10 00 00

THE NEW DATE HAS BEEN SET TO SUN 31 10 1999 10 00 00

TO CHECK THE NEW TIME AND DATE ENTER TTAD

.TTAD SUN 31 10 1999 10 00 00

.

TYPE IN 4 STARS (****) TO RETRUN TO > PROMPT

.****

LOAD 95 CHANGING NAMES

ENTER THE LOAD:

OVL000

>


>LD 95CND000

MEM AVAIL: (U/P): 1241910 USED U P: 130722 85543 TOT: 1458175

DISK RECS AVAIL: 364

THIS LOADS ALLOWS YOU TO ADD, REMOVE OR MODIFY NAMES AS THEY APPEAR ON THE TELEPHONE DISPLAY

REQ CHG

PROMPTS CAN BE NEW, CHG, OR OUTTYPE NAME

THE TYPE IS NAMECUST 0

THE CUSTOMER NUMBER IS ALWAYS ODIG

PRESS ENTER IF NO DIAL INTERCOM GROUP

DN 3110

TYPE IN THE DN OF THE PHONE YOU WISH TO CHANGE, ADD OR

OUT

DN 3110

NAME RODEN, KARENTYPE IN THE PERSONS FIRST AND LAST NAME SEPARATED WITH

A COMMA

DISPLAY_FMT

PRESS ENTER DN

THE SYSTEM IS READY FOR THE NEXT DN. PRESS ENTER IF

THERE ARE NO MORE DNS.



REQ ****

TYPE IN 4 STARS (****) TO RETURN TO THE > PROMPT

LOAD 10 ANALOG SET ADMINISTRATION

All fax machines and modems are analog devices. Single line telephones are also analog. Analog phones and devices are programmed on a different card than digital phones.ENTER THE LOAD:

OVL000

>


> LD 10

BUILD A NEW 500

PBX000



TNS AVAIL: 69 USED: 231 TOT: 300

ACD AGENTS AVAIL: 300 USED: 0 TOT: 300

ANALOGUE TELEPHONES AVAIL: 2380 USED: 120 TOT: 2500

AST AVAIL: 100 USED: 0 TOT: 100

WIRELESS TELEPHONES AVAIL: 2500 USED: 0 TOT: 2500

REQ: NEW

AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT

TYPE: 500

THE TYPE WILL ALWAYS BE 500

TN 9 0

TYPE IN THE TN FOR THE 500 SET

CDEN

PRESS ENTER DES XXXX

THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY.

IT IS USUALLY A JACK NUMBER

CUST 0

CUSTOMER NUMBER IS ALWAYS 0WRLS

PRESS ENTERDIG

PRESS ENTER IF NO DIAL INTERCOM

DN 3039 0

TYPE IN THE DIRECTORY NUMBER HEREMARP

CPND NEW

TYPE IN NEW TO ENTER THE NEW NAME FOR PHONE

NAME RODEN, KARENTYPE IN LAST NAME, FIRST NAME

XPLN

PRESS ENTER DISPLAY_FMT

PRESS ENTER VMB

PRESS ENTERAST

PRESS ENTER

IAPG

PRESS ENTERHUNT XXXX

ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY.

IF THERE IS NO EXTENSION, PRESS ENTER

TGAR X

PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES

SHOULD BE ______

LDN

PRESS ENTERNCOS X

ENTER THE NETWORK CLASS OF SERVICE:

LOCAL AND LONG DISTANCE IS _______

RESTRICTED IS____________

RNPG X

ENTER CALL PICK UP NUMBER. IF NONE, THEN PRESS ENTERSGRP

PRESS ENTERCLSCTD DTN

CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE SET.

DTN = DIGITONE (REQUIRED FOR ALL ANALOG INSTRUMENTS)

CTD = CONDITIONALLY TOLL DENIED

UNR = UNRESTRICTED

OTHER FUNCTIONS ARE:

FNA = FORWARD NO ANSWER ALLOWED

HTA = HUNTING ALLOWED

LNA = LAST NUMBER ALLOWED

MWA = MESSAGE WAITING ALLOWED

LPA = LAMPING ALLOWED (USED ONLY IF MESSAGE LIGHT)

PUA = PICKUP ALLOWED (FOR CALL PICKUP)

CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________

SCI

PRESS ENTERMLWU_LANG

PRESS ENTERPLEV

PRESS ENTERFTR CFW 4

FTR ALLOWS FOR DIFFERENT FEATURES ON THE SET.

MOST COMMON ARE:

XFA = TRANSFER ALLOWED

PHD = PERMANENT HOLD

CFW 4 = CALL FORWARD TO A 4 DIGIT EXTENSION

PRESS ENTER IF THERE ARE NO FEATURES








EASY CHANGES TO 500 SETS

EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET.

REQ: CHG

ENTER CHGTYPE: 500

TYPE WILL BE 500TN 9 0

ENTER THE TN OF THE PHONE TO BE CHANGEDECHG YES

TYPE IN YES AT THE ECHG (EASY CHANGE) PROMPT

ITEM CLS LNA

AT ITEM, TYPE IN THE PROMPT AND THE CHANGEITEM

IF THERE ARE NO MORE ITEMS, PRESS ENTER








OUT OR DELETE A 500

REQ: OUT

TYPE IN OUT TO DELETE SET

TYPE: 500

SET TYPE WILL BE 500

TN 16 4

TYPE IN THE TN TO BE DELETED

PRESS ENTER








REQ ****


LD 11 DIGITAL SET ADMINISTRATION

ALL MULTI-LINE PHONES OR PHONES WITH FEATURE BUTTONS ARE CONSIDERED DIGITAL PHONES. DIGITAL PHONES USE A DIFFERENT CARD THAN ANALOG PHONES.

ENTER THE LOAD:

OVL000

>


> LD 11

BUILD A NEW DIGITAL PHONE

REQ: NEW

AVAILABLE PROMPTS ARE NEW, CHG, OUT OR PRT

TYPE: 2616

THE TYPE WILL BE 2006, 2008, 2616

TN 8 7

TYPE IN THE TN FOR THE DIGITAL SET

DES XXXX

THIS IS FOR THE SYSTEM ADMINISTRATOR ONLY.

IT IS USUALLY A JACK NUMBER

CUST 0

CUSTOMER NUMBER IS ALWAYS 0AOM X

ENTER THE NUMBER OF ADD ON MODULES (1-2), IF NONE

PRESS ENTER

FDN XXXX

ENTER THE EXTENSION WHERE THE PHONE WILL GO AFTER

4 RINGS. VOICE MAILS EXTENSION IS _____________

PRESS ENTER IF NONE

TGAR X

PREVENTS DIRECT ACCESS TO TRUNK ROUTES; ALL PHONES

SHOULD BE ______

LDN

PRESS ENTERNCOS X

ENTER THE NETWORK CLASS OF SERVICE:

LOCAL AND LONG DISTANCE IS _______

RESTRICTED IS____________

RNPG X

ENTER CALL PICK UP NUMBER. IF NONE, THEN PRESS ENTERSSU XXXX

ENTER THE SYSTEM SPEED CALL LIST (USUALLY 0000)

IF NONE, PRESS ENTER

SGRP

PRESS ENTERCLS UNR PUA FNA HTA HFA MWA LNA CNDA (EXAMPLE)

CLASS OF SERVICE ALLOWS DIFFERENT FUNCTIONS FOR THE SET.

CTD = CONDITIONALLY TOLL DENIED

UNR = UNRESTRICTED

OTHER FUNCTIONS ARE:

FNA = FORWARD NO ANSWER ALLOWED

HTA = HUNTING ALLOWED

LNA = LAST NUMBER ALLOWED

MWA = MESSAGE WAITING ALLOWED

PUA = PICKUP ALLOWED (FOR CALL PICKUP)

HFA = HANDSFEE ALLOWED

CNDA = CALLING NAME DISPLAY ALLOWED (DISPLAY PHONES)

CLASS OF SERVICES COMMONLY USED ON YOUR SYSTEM:________________________________

RCO

PRESS ENTEREFD

PRESS ENTERHUNT XXXX

ENTER EXTENSION WHERE PHONE WILL FORWARD ON BUSY.

IF THERE IS NO EXTENSION, PRESS ENTER

EHT 000

PRESS ENTER OR 000LHK 2

LAST HUNT KEY (USUALLY 2)

LNRS 16

LAST NUMBER REDIAL SIZE (USUALLY 16)

SCI

PRESS ENTERPLEV

PRESS ENTERAST

PRESS ENTERIAPG

PRESS ENTERMLWU_LANG

PRESS ENTERDNDR

PRESS ENTERKEY 00 SCR 4000

TYPE IN SCR (SINGLE CALL RING) AND THE DIRECTORY NUMBERMARP

CPND NEW

TYPE IN NEW OR CHG TO ENTER THE NAME ON THE PHONE

NAME RODEN, KARENTYPE IN THE LAST NAME, FIRST

DISPLAY_FMT

PRESS ENTER

VMB

PRESS ENTER

KEY 01 SCR 4210 0 MARP

ROLLOVER NUMBER

02 SCR 4211 0 MARP

ROLLOVER NUMBER

03 TRN

TRANSFER

04 AO6

CONFERENCE

05 RNP

CALL PICK UP

06 ADL 16

AUTO DIAL 16 (16-DIGITS)

07

ALWAYS PROGRAM

08 RGA

RING AGAIN

09 PRK

PARK

10 SSU 0000

SYSTEM SPEED DIAL

11 SCC XXXX

PERSONAL SPEED DIAL

12 ADL 16

AUTO DIAL 16 (16-DIGITS)

13 MWK XXXX

MESSAGE WAIT KEY (PILOT # _______)

14 CFW 4

CALL FORWARD 4 (4-DIGITS)

15

ALWAYS HANDSFREE (SPEAKERPHONE)

KEY

IF THERE ARE NO MORE FEATURES TO ASSIGN

PRESS ENTER

HNT FNA






DIGITAL TELEPHONES AVAIL: 2451 USED: 49 TOT: 2500

EASY CHANGES TO DIGITAL SETS

EASY CHANGES CAN BE DONE IF ONLY ONE OR TWO ITEMS NEED TO BE CHANGED ON A SET.

REQ: CHG

ENTER CHGTYPE: 2616

TYPE WILL BE 2006, 2008, OR 2616TN 9 0

ENTER THE TN OF THE PHONE TO BE CHANGEDECHG YES

TYPE IN YES AT THE ECHG (EASY CHANGE) PROMPT

ITEM

AT ITEM, TYPE IN THE PROMPT AND THE CHANGE

ITEM KEY 3 TRN

EXAMPLE OF CHANGING KEY 3 TO A TRANSFER KEY KEY

IF THERE ARE NO MORE KEY CHANGES, PRESS ENTER

ITEM

IF THERE ARE NO MORE PROMPT CHANGES, PRESS ENTERHNT FNA

MIX







OUT OR DELETE A DIGITAL SET

REQ: OUT

TYPE IN OUT TO DELETE SET

TYPE: 2616

SET TYPE WILL BE 2006, 2008 OR 2616

TN 8 7

TYPE IN THE TN TO BE DELETED

PRESS ENTER








REQ ****


SET COPY

IT IS ALWAYS EASIER TO COPY AN EXISTING SET, THAN TO BUILD A NEW SET FROM SCRATCH

ENTER THE LOAD:

OVL000

>


> LD 20

SET COPY

REQ: CPY XX

TYPE IN CPY AND THE NUMBER OF PHONES YOU WISH TO COPY

EXAMPLE: CPY 10

TPYE: XXXX

FOR ANALOG SET TYPE 500

FOR A DIGITAL ENTER ONE: 2006, 2008 OR 2616

CFTN: 8 0

ENTER THE TN OF THE SET TO BE COPIED FROM

SFMT:TNDN

SELECT THE FORMAT. TNDN IS TN FIRST THEN DN SECOND.

TN: 9 0

ENTER THE NEW TN OF THE NEW PHONE

DN: XXXX

ENTER THE NEW DN OF THE NEW PHONE

THE SYSTEM WILL CONFIRM THE NEW SET

LD 18 SPED CALL LISTS

TO ADD, CHANGE OR OUT SPEED CALL LISTS. ANYTIME NEW SPEED CALL LISTS ARE ADDED, MEMORY IS ABSORBED FROM THE SWITCH.

ENTER THE LOAD:

OVL000

>


> LD 18

BUILDING A NEW SPEED CALL LIST



REQ NEW

TYPE IN NEW FOR NEW LIST (ALSO CHG AND OUT)

TYPE SCL

TYPE IN SCL FOR PERSONAL SPEED CALL LIST

TYPE IN SSC FOR SYSTEM SPEED CALL LISTLSNO XXXX

TYPE IN THE NUMBER FOR THE NEW LIST

(THE EXTENSION IS MOST COMMONLY USED)

DNSZ 16

TYPE IN THE MAXIMUM NUMBERS OF DNS ALLOWED FOR THE LIST

(MOST COMMON IS 16)

SIZE 10

TYPE IN THE MAXIMUM NUMBERS THE LIST WILL HOLDWRT (ADDS: MEM: 47 DISK: 0.1)

STOR


LD 43 SAVING PROGRAMMING TO THE HARD DRIVE

ALLOWS YOU TO BACK UP THE CHANGES YOU HAVE PERFORMED. THIS SHOULD BE DONE WHENEVER YOU HAVE MADE CHANGES TO TELEPHONE USERS.

ENTER THE LOAD:

OVL000

>

AT THE > PROMPT TYPE IN LD 43 LD 43

SYSTEM BACK UP

.EDD

TYPE IN EDDSYSTEM WILL NOW BACK UP ALL YOUR DATA. WHEN IT IS COMPLETE THERE WILL BE A MESSAGE STATING DATA DUMP COMPLETE

DO NOT INTERRUPT THE PROCESS, WAIT FOR THE COMPLETED MESSAGE.

TROUBLE SHOOTING

ENABLING PHONES

IF A PHONE HAS NO DIAL TONE, OR IS DEAD CHECK TO SEE IF IT IS ENABLED.

ENTER THE LOAD:

OVL000

>

AT THE > PROMPT TYPE IN LD 32 LD 32

STAT THE PHONE:

.STAT 24 0

TYPE IN STAT AND THE TN NUMBER

EXAMPLE: STAT 24 0

DISU

THE SYSTEM WILL RETURN A PROMPT THAT WILL BE EITHER

IDLE OR DISABLE

IF THE PHONE IS IDLE THEN THERE IS ANOTHER PROBLEM

IF THE PHONE IS DISABLED THEN TYPE IN THE WORD ENLU.ENLU 24 0

AND THE TN NUMBER

EXAMPLE: ENLU 24 0

PRESS RETURN AND STAT THE PHONE AGAIN

THE PHONE SHOULD REPORT TO BE IDLE

IF NOT, THEN THERE IS ANOTHER PROBLEM

THE SPRINT REPAIR NUMBER IS 800-788-3600

FOR MOVES, ADDS OR CHANGES TO YOUR SYSTEM, PLEASE CALL THE CUSTOMER ASSISTANCE LINE AT 800-800-8494

ADD AN AREA CODE> LD 90REQ NEWCUST 0 Customer is almost always zeroFEAT NET Network TranslationTRAN AC1 Access Code 1TYPE NPA Numbering Plan AreaNPA 1NXX 1 + new area codeRLI 4Route List IndexSDRR DENY Supplemental Digit Restriction or RecognitionDENY 976 Deny access to 976 numbers within this area codeDENYSDRRITEMNPAREQ ****

ADD/CHANGE CALL ROUTING> LD 87REQ NEWCUST 0FEAT CDPTYPE DSCDSC 4238 Extension being addedRLI 30 Route number for ChicagoCHANGE CALLING PARTY NAME DISPLAY (CPND)> LD 95REQ CHGTYPE NAMECUST 0DIGDN 4210 Extension needing changedRESET A PHONE> LD 20REQ PRTTYPE DNBDN 4210 Extension003 0 00 013REQ **** Exit> LD 32Blah. STAT 3 13DSBL. DISU 3 13. ENLU 3 13. STAT 3 13IDLE

CHANGE CALL CAPABILITIES> LD 10 or 11 10 for Analog phones 11 for Digital?REQ CHGTYPE 500 or 2616/2006 500 for Analog and 2616 or 2006 depending on digitalTN 14 0 00 00 TN of PhoneECHG YESITEM ENCOS 1 Where 1 is ability desired.0 = 9111 = 1800, etc5 = US6 = Caribbean7 = Hawaii/Alaska8 = Canada9 = International (only?)

CHANGE PBX TIME> LD 2. TTAD (Responds) TUE 04 04 2000 13 25 54. STAD 4 4 2000 14 26 10. ****

PRINT SPEED CALL LISTS> LD 20REQ PRTTYPE SCLLSNO 0000 System Speed Call List Number Is 0000RNGE 00 20 (example) Print speed call entries (0-20)Or Print All EntriesREQ **** Exit

CHANGE THE SYSTEM SPEED CALL LIST> LD 18REQ CHGTYPE SSC System Speed CallLSNO 0000NCOS Network Class Of ServiceDNSZ Directory Number SiZe (length of stored numbers)SIZE List SIZE (how many entries can be stored)WRT WriTe to disk? ( = yes)STOR 09 98*15108476100 09 = Entry Number, * = pauseWRTSTORREQ **** Exit

ENABLE/DISABLE TRUNKS> LD 32Blah. STAT 011 0 00 00 6102 TrunkIDLE. DISU 011 0 00 00. STAT 011 0 00 00DSBL. ENLU 011 0 00 00. STAT 011 0 00 00IDLE

SHOW T1/PRI STATUS> LD 60Blah. STAT (note the DCH shown on channel 24 if you want to down a PRI)RESET PRI> LD 96Blah. DIS DCH 15 Channel NumberLD 60DISL 2 Loop NumberENLL 2

BACKUP YOUR DATA (IMPORTANT!)> LD 43. Edd Create data dump> LD 143. Xbk External BackupINFO: 9600 backup 05-19-03 Include backup rate (needed for restore), and date.Initiate x-modem receive on comm. program

QUICK MOVE A TELEPHONE SETEX:5572 8 115573 8 14

18 0 = empty

>ld 11REQ: movtype: 2616TN: 8 11TOTN: 18 0 (to empty TN)

REQ: movtype: 2616TN: 8 14TOTN: 8 11

REQ: movtype: 2616TN 18 0TOTN: 8 14

LIST SYSTEM INFO>ld 22REQ: slt

LIST FREE EXTENSIONS>LD 20REQ: prtTYPE: ludnCUST: 0DN 55

LIST FREE PORTS (TERMINAL NUMBERS)>LD 20REQ: luvuTYPE: 2616

COPY A PHONE>ld 11REQ: cpy 8CFTN: 8 11DES: whateverSFMT: autoTN: 17 2DN: 4221

AUTO ADJUST DAYLIGHT SAVING TIMEld 2.tdst (show current).sdst on (turn on)

fwtm 4 1 1 2bwtm 10 l 1 2

month week day hourL = last week.

TRACE A CALLld 80.trac 0 5572

trac cust number DN

Notes:

Tgar = 1 (Not allowed to access trunks directly)Tgar = 0 (Access trunks directly using 8901,2,etc)

Octel Stuff14 System reports4 Special RequestA Add1 Add item number 13 Short Form Subscriber Usage1 Current PeriodP Prints it to screen

Boot on error:

^DD (Control-DD)CL ALL (Clear all errors)BOOT !

Quick Phone Example:

>ld 20

PT0000MARP NOT ACTIVATED

REQ: prtTYPE: dnbCUSTDN 5572DATEPAGEDES

CUST 00

DN 5572CPNDNAME James ZawackiXPLN 24DISPLAY_FMT FIRST,LASTTYPE SL1TN 007 0 00 15 KEY 00 H MARP DES QAOFF 22 JUL 2005(2616)

NACT

REQ: prtTYPE: tnbTN 7 15DATEPAGEDES

DES QAOFFTN 007 0 00 15TYPE 2616CDEN 8DCUST 0AOM 0FDN 5600TGAR 1LDN NONCOS 7SGRP 0RNPG 1SCI 0SSU 0000LNRS 16XLSTSCPWCLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFAMWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1POD DSX VMD CMSD SLKD CCSD SWD LNA CNDACFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBDICDD CDMD LLCN MCTD CLBD AUTUGPUD DPUD DNDD CFXA ARHD CLTD ASCDCPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHDDDGA NAMADRDD EXR0USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN CDMRCPND_LANG ENGRCO 0HUNT 5600LHK 1LPK 0PLEV 02CSDNASTIAPG 0AACS NOITNA NODGRPMLWU_LANG 0DNDR 0KEY 00 SCR 5572 0 MARPCPNDNAME XPLN 24DISPLAY_FMT FIRST,LAST01 SCR 6572 0 MARPCPNDNAME James ZawackiXPLN 24DISPLAY_FMT FIRST,LAST02 ADL 1603 ADL 1604 ADL 1605 ADL 1606 PRK0708 AO609 CFW 16 560010 MWK 560011 TRN12 ADL 1613 ADL 1614 ADL 1615DATE 22 JUL 2005

NACT

Adding external call-forwarding to Nortel telephones

1. Log onto the switch.

2. Enter LD 20. PRT the directory number (DN) of the phone youd like to change.

>ld 20

PT0000

REQ: prt

TYPE: dnb

CUST 0

DN 6660

DATE

PAGE

DES

DN 6660

CPND

NAME NOC

XPLN 27


TYPE SL1

TN 012 0 00 07 KEY 00 H MARP DES 012000 1 JUL 2009

(3903)

3. In LD 20, print out the terminal number (TN) of the phone youd like to change. Note the following:

A. Class of Service (CLS) field and look for CLS CFXD (Call Forward to External DNs DENIED) or CLS CFXA (Call Forward to External DNs DENIED)

B. Note the key number corresponding to KEY XX CFW NN OOOO.XX = Key numberNN = Number of digits allowed0000 = Previous call forwarded number.

REQ: prt

TYPE: tnb

TN 12 0 0 7

DATE

PAGE

DES

DES 012000

TN 012 0 00 07

TYPE 3903

CDEN 8D

CUST 0

FDN

TGAR 1

LDN NO

NCOS 7

SGRP 0

RNPG 0

SCI 0

SSU

LNRS 16

XLST

CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA GRLD CRPD STSD

MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1

POD DSX VMD CMSD SLKD CCSD TENA SWD LNA CNDA

CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD

ICDD CDMD LLCN MCTD CLBD AUTU

GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD

CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD

AHA DDGA NAMA

DRDD EXR0

USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG

RCO 0

HUNT 6666

LHK 1

TEN 1

PLEV 02

AST

IAPG 0

AACS NO

ITNA NO

DGRP

MLWU_LANG 0

MLNG ENG

DNDR 0

KEY 00 SCR 6660 0 MARP

CPND

NAME NOC

XPLN 27


01 SCR 7660 D MARP

02 ADL 16

03 ADL 16 0

04

05

06

07

08

09

10

11

12

13

14

15

16 MWK 6666

17 TRN

18 AO6

19 CFW 4 659220

21 PRK

22

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24

25

26 CPN

27 CLT

28 RLT

29

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31

DATE 1 JUL 2009

4. Change the CLS and key in step 3 to CLS CFXA and KEY XX CFW 11

REQ: chg

TYPE: 3903

TN 12 7

ECHG yes

ITEM cls cfxaITEM key 19 cfw 12KEY

ITEM




INTERNET TELEPHONES AVAIL: 0 USED: 0 TOT: 0


PCA AVAIL: 0 USED: 0 TOT: 0



DATA PORTS AVAIL: 2500 USED: 0 TOT: 2500

Crash Coarse to Meridian PBX Programming: This is a short introduction into programming a Meridian PBX. The Meridian PBX's software divides information into LOADS. Each Load has a specific function for example. LD 20 is where you can print information about phones. The loads range from LD 01 - LD 143. ALWAY LOOK UP ERROR MESSAGES!!!!Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of fustration. What I am going to show you should work in a Meridian PBX's with Release 19 and above. We will be using the Following Loads or (Loaders) programs LD 10 - Creating and editing Analog phones. LD 11 - Creating and editing Digital phones. LD 18 - Speed Call Lists- How to set them up. LD 20 - Moves, Adds, and Changes, Most of the common programming will be done here.(in Release 19 and above LDs 10,11,and 32 are accessible through LD 20.) LD-23 - Programming ACD's , Here we will program Telephone number that will ring directly to Voicemail without using TN's. LD-32 - Stating, Enabling and Disabling Telephones LD 43 - Backing up the PBX LD 95 - Name Changes, This is where we add, delete, or change the names for any numbers we program. The Meridian system will usually prompt you for what you need to do. Here are some typical prompts the system asks for: REQ: - The Request prompt, Requests information. The system is waiting for your command. valid responses are different for each load. (LD 20) Valid commands are:-PRT -DISU-NEW -ENLU-CHG -OUT-STAT -COPY*DataHeads please note: BackSpace does not work if you messup in this programming.Please refer to below:

(Shift 8) a.k.a. (the Star key) is used when you make a mistake see below * Allows you to reenter information at that specific prompt** Takes you back to the beginning of the load.**** Takes you out of a load or type "END"TYPE: This is the type of item you want change i.e.Valid inputs are:Phone Types-- 2616, 2008, 2006, 39XXorTNB-- Terminal Number (port number on the switch)i.e. 12 00 01 00 - 12=Loop 00=Shelf 01=Card 00=Unit*Please note: Enter "spaces" between the numbers:Not 12010!(its not a zip code!) orDNB-- Directory Number (a.k.a. Phone extension)i.e.- 6500 CUST: Customer number (almost always "0" unless you have more then one customer set up)Short Cut'sFor Option 11's: When entering the "TN" information you don't have to insert all the 0's.i.e. 09 00 00 02 would only be 9 2. ============================================================ (TOP)Logging in:Be carful not to log in more than 3 time incorrectly, If you see OVL400 this means you are locked out for up to 45 Minutes.You should see this when you press return:">" or "OVL000" Then press: Returnthen type "LOGI"Then you should see "PASS"Type: "your password"

How to Program a Speed Call ListStep 1) LD 18Step 2) REQ: NEWStep 3) TYPE: SCLStep 4) LSNO: (0-8190) Pick an unused number for Speed Call ListStep 5) TOLS: (skip this) To list (new speed call list number)Step 6) NCOS: (0)-99 0 is the default. *Speed calls override the telephones NCOS* You should change to match the telephone's NCOSStep 7) DNSZ: 4-(16)-31 This is the maximum amount of Digits allowed for each Speed call list.Step 8) SIZE: 1-1000 - Maximum Telephone #s allowed per ListStep 9) WRT (YES) NO This tells the PBX to back it up in the Data StoreStep 10) STOR xxx yyyy - xxx- the position in the list Yyy-yyyy is the telephone number-*Remember to program a 9 if you use it to dial out with. Ex. 01 9,1-800-555-1212Step 11) WRT (YES) NO - This tells the PBX to back it up in the Data Store

Creating Intercom GroupsBasically Dial Intercom Groups are an internal paging system for the Meridian PBX System.There are two ways you can set up these groups:R- Which means Ring.If you dial someones 2-digit intercom number it will wait until it is answered before you will be able to talk.V- Which means VoiceThis will ring once then automatically pick up so you can talk or listen.It will only ring continuously if the person is on the phone.To Create Intercom Groups, first print your existing groups.STEP 1)LD 20 STEP 2)REQ: PRTSTEP 3)TYPE: DIGSTEP 4)CUST: 0then enter through.This will give you the list of groups already programmed.To create a new Intercom Group, just create an Intercom Key on the phones that you want to be in the same Intercom group.Adding an Intercom key:This example is a M2616STEP 1) REQ: CHGSTEP 2) TYPE: 2616STEP 3) TN: xx-xx-xx-xxSTEP 4) ECHG:YESSTEP 5) ITEM: KEY 8 DIG 1 10 V This is the 8th key on a persons phone. The Dial INTERCOM Group "1" The persons personal group number "10" V= Voice... You need to program this on at least 2 phones with the same Intercom Group numbers but with different Personal Numbers i.e. 10 and 11.To use the feature;Person 10 would press his Intercom Key (key 8) and dial "11" andif the other person "11" is off the phone it would ring once then automatically pick up.Then you can just speak to them without them having to press anything. You must assign everyone you want to be able to talk to on the same Group number.i.e. Group 1 members can only talk to other group 1 membersso on and so forth

Setting Time and DateTo set the time and date of your system you program in load 2:Step 1) LD 02Step 2) STAD "Day Month Year Hour Minute Second"i.e. STAD "24 11 1976 15 41 49" = November 24th 1976 3:41pm 49 seconds" To test it...Type: "TTAD" - (this tests time and date)

Printing a PhoneLD 20REQ:PRTTYPE:DNBCUST: 0DN: i.e. 5555Then press enter until it begins to auto scroll. This will give you the Phone "Type" i.e. 2616 and the TN i.e. "12 00 05 00"Then type:REQ:PRTTYPE:(Phone type)or ("TNB")Valid phone types2xxx -You may enter: 2006, 2008, 2016, 2216, 26163xxx -For Taurus sets (Release 24 Later) 3901,3902,3903,3904, or 3905 TN: This is where you put the TN info you printed above. example:"12 00 05 00" Then "enter through"

Looking up Error MessagesTo look up error message(This may not work for all Release software): Step 1) Log InStep 2) Type (4 stars - "Shift 8") " **** "Step 3) Type "Shift and the "1" KeyStep 4) Type "ERR then "space" the "error message"Ex. SCH0600(Shift) "1">ERR SCH0600 (enter)>SCH0600 Illegal Input Character

Moves/Adds/Changes

Moving a TelephoneTo move a Telephones between exsiting location:LD 10 for AnalogLD 11 for DigitalLD 20 (for Rls 19 and above)REQ: MOVTYPE: (Phone Type)TN: (Terminal Number)TOTN: (To new TN Number)Then Enter Through...Here is an Example:Thelma X5000 TN 12 0 0 0 TYPE: 2008Louise X5001 TN 12 0 0 1 TYPE: 2616Find and empty Digital Tn that is not programmed(i.e.12 0 0 10)ThenIn LD 20 do a:REQ: MOVTYPE: 2616TN: 12 0 0 1TOTN: 12 0 0 10then Enter through.. Now Louise is in limbo right now..thendo a REQ: MOVTYPE: 2008TN: 12 0 0 0TOTN: 12 0 0 1Then Enter Through... now Thelma is moved to where Louisewas... Then doREQ: MOVTYPE: 2616TN: 12 0 0 10TOTN: 12 0 0 0Then Enter Through..You now Successfully Swapped Thelma and Louise's places without having to change any wiring. Now just swap their Physical telephones places.

Deleting a telephoneIn LD 20 Do a:REQ: OUTTYPE: (Type of phone you are outing)TN: (The TN of the phone you are outing)Then Return Through.

Enabling a phoneTo Enable a phone, at the REQ prompt in LD 20 or 32 type ENLU then the TN of the phone.LD 20REQ: ENLU "TN" (i.e. ENLU 12 00 05 00)

Disabling a phoneTo Disable a phone at the REQ prompt type DISU then the TN of the phone. REQ: DISU "TN"i.e. DISU 12 00 05 00

Changing the Display nameTo change a name alway out the old name then insert the new name.LD 95REQ: OUTTYPE: NAMECUST:"0" DN: 5555 Return through to the "REQ" prompt.Then add the new name:REQ: NEWTYPE: NAMECUST:"0" DN: "The extension" i.e. 5555 NAME: "The name" i.e. BOB JONESYou can add more names at the next "DN" prompt

Building an ACD MailboxStep 1) LD 23Step 2) REQ: NEWStep 3) TYPE: ACDStep 4) CUST: 0Step 5) ACDN:(Enter the mailbox number or DID #)Step 6) MAXP: 1Step 7) NCFW: (Voicemail number)Or the number you want this acd to forward toStep 8)Then "Enter" ThroughYou have just created an ACD Mailbox in the pbx. When everanyone calls this number it will automaticallyforward to voicemail or the number that you assigned in "(NCFW field) - Night Call Forward" prompt.*Please note: Make sure you create a mailbox in yourVoicemail with the same extenstion.* You can label the name in LD 95

Printing RoutesLD 21:REQ: PRTTYPE: RDBCUST: 0ROUT: (specify a specific route number or leave blank for all of them)ACOD: (you can sort by access code or leave it blank)Scroll through with "Enter" This is another long list you might want to try to capture it before you press "enter"

Listing Trunk MembersLD 21REQ: LTMCUST: 0Route: (you can specify specific routes or leave it blank for all of them)ACOD: (Blank or you can sort by access code)

Printing Customer InfoLD 21REQ: PRTTYPE: CDBCUST: 0Then scroll through.. be careful this is a long list be sure to set your printer to on or your procomm to capture before scrolling through.

Listing Phone by FeaturesLD 81REQ: LSTCUST: 0DATE: (you can sort by date)Page:DES: (you can sort by the Des description)FEAT: (this is where you put the feature of the phones you want to print) i.e. if you wanted to find all analog lines or phones you would put in "DTN"

Finding the Issue and Release (software version) of your PBXLd 22REQ:"ISS" -This gives you the:VersionReleaseISSUEand any patches you have installed.

Backing Up Your SystemTo back up the PBX make sure there is a Meridian Floppy in the Floppy drive. Then go to:LD 43"." TYPE "EDD"Return through

LD 10 if you want to assign/move features.

More info..Call Restriction (Barring)

Feature Description

Introduction

The Meridian 1 has comprehensive call barring and restriction facilities which can be implemented in several ways:-

Restriction to Outgoing Routes

Using this process an extension user can be barred from using particular routes out of the system.Each outgoing route can be assigned to up to 32 TARGs (Trunk Access Restriction Groups) which are simply numbers between 0 and 31. Each extension also has a data item called TGAR (Trunk Group Access Restriction) to which only one number, between 0 and 31, may be defined. The extension user is denied from using the route when the TGAR of that extension matches one of the TARGs of the route.

Restriction by Class of Service

Another method of barring calls is by applying one of seven alternatives in the extension's Class of ServiceThe seven Class of Service types are:-UNR - Unrestricted The extension user can dial anywhere they want - literally without restriction.FRE - Fully Restricted No exchange line access. The extension user can make internal calls, can use privately wired (Tie) lines, however they can have calls using exchange lines transferred to them from another extension user.FR1 - Fully Restricted 1 Same as FRE, but calls using exchange lines cannot be transferred to them.FR2 - Fully Restricted 2 This restricts the extension to internal calls only.SRE - Semi-restricted Allowed outgoing external calls via the attendant console only. Can receive external incoming calls.TLD - Toll Denied Allowed outgoing calls to certain destinations only. The Meridian 1 monitors the digits that are dialled to determine if the call is to be allowed. This process is called New Flexible Code Restriction.CTD - Conditionally Toll Like TLD, CTD checks the digits dialled, however CTD Denied only applies when a PSTN route is chosen as an alternative to a private network call.

New Flexible Code Restriction

Each individual extension, that has a Class of Service of TLD, will have a NCOS - Network Class of Service defined. The value assigned to NCOS will ultimately identify a call barring table (TREE), that contain the numbers that are permitted or denied from being dialled. Up to 8 trees can be defined on Meridian 1 and these are identified by NCOS 0 to 7.

Note, the example below simplifies the NCOS to TREE relationship. In reality the relationship may not be linear (ie) 1-1, 2-2 etc.

Feature Implementation

The type of call restriction applied to an extension is configured in the Class of Service using Program 10 (analogue sets) or 11(digital sets). These programs are also used to define the extent of the restriction using the TGAR and NCOS prompts as appropriate.

ExampleThis example shows three different extensions being set up for the following call restriction:-TN 9 1 Totally UnrestrictedTN 8 4 Restricted from gaining access to any route with a TARG of 3TN 7 4 Restricted from dialling international numbers and 0898 numbers as detailed in default TREE 3.

LD 10 Load Program 10.

REQCHGTYPE500TN9 1ECHGYES Easy Change ITEMTGAR 0 No Trunk Group Access Restriction is applied. ITEMCarriage return back to the REQ prompt

LD 11Load Program 11.

REQCHGTYPE2616ECHGYESITEMCLS UNRClass of Service set to unrestricted. ITEMTGAR3 Restrict this extension from accessing any route with a TARG of 3. ITEMCarriage return back to the REQ prompt

LD 11Load Program 11.

REQCHGTYPE2008TN7 4ECHGYES Easy change ITEMCLS TLDToll Denied causes the system to look at the NCOS value for this extension. ITEMNCOS 3 NCOS 3 causes Code Restriction Tree 3 to be applied to this extension. ITEMTGAR 0No trunk group Access Restriction is applied. ITEMCarriage return back to the REQ prompt

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