WELCOME!Your guide to water, sanitary sewer, storm water, and solid waste collection services.

Contact UsPublic Utilities Customer Service(757) 385-4631* or (866) 697-3481Mon. - Fri., 8 a.m. - 5 p.m.VBgov.com/pu• For all inquiries regarding your account• To access your account 24/7 via our

automated system• To report a missing water lid

Public Utilities(757) 385-4171*Mon. - Fri., 8 a.m. - 5 p.m.• To report a broken pipe in your home (only if you

cannot locate the shut-off valve)

Operations & Maintenance(757) 385-1400*Mon. - Fri., 7:30 a.m. - 5 p.m.• For questions about drinking water quality• To report a water main leak or sanitary

sewer stoppage• To report a missing sewer lid

Storm Water Maintenance(757) 385-1470*Mon. - Fri., 8 a.m. - 5 p.m.VBgov.com/pw• To report flooding on your street

Hampton Roads Sanitation District (HRSD)(757) 460-2491hrsd.com• To inquire about your wastewater treatment or

HRSD bill

Virginia Beach Citizens Services(757) 385-3111*• To report an emergency after hours

(nights, weekends, and holidays)

*TTY: 711

Payment OptionsAutomatic Recurring PaymentsEach billing cycle, your payment will be automatically withdrawn from your bank account on the due date. There is no charge for this service. Enroll today at VBgov.com/pu-payments.

By MailBe sure to include the bottom portion of your bill to ensure proper crediting to your account, and mail your check or money order to:Treasurer of Virginia BeachMunicipal Center, Building 12401 Courthouse DriveVirginia Beach, VA 23456

By PhoneCall Speedpay at (866) 247-6958 to make a payment using your debit/credit card or bank transfer. A convenience fee of $1.75 will be charged.

By TextGo to VBgov.com/pu-payments and sign up to receive a text message notification when your bill is ready. Reply to the text and your bill will be paid using securely stored payment information. A convenience fee of $1.75 will be charged.

OnlineGo to VBgov.com/pu-payments to make a payment using a credit/debit card or bank transfer. A convenience fee of $1.75 will be charged.

By eBillGo to VBgov.com/eBill to subscribe to paperless billing. Avoid convenience fees with the free bank transfer payments (ACH) available to customers choosing eBill.

In PersonBe sure to have the bottom portion of your bill to ensure proper crediting to your account. Cash, check, money order, and major credit card (fees apply) payments are accepted at City Treasurer Office locations Mon. - Fri., 8 a.m. - 5 p.m. For a list of City Treasurer Office locations, please visit www.vbgov.com/pu-payments.Check or money order payments ONLY are accepted at:

Virginia Beach Public Utilities2809 S. Lynnhaven Road, Suite 250

Dropboxes (Checks or money orders ONLY. Do not use if service has been terminated or account is delinquent):

All City Treasurer’s OfficesPublic Utilities Business Office2809 S Lynnhaven Road, Suite 250

Public Utilities Line Fees Office2875 Sabre Street, Suite 250Public Utilities Operations Building 3500 Dam Neck RoadMunicipal Center, Across from Building 1 2401 Courthouse Drive

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City of Virginia Beach

Public Utilities

To enroll and access your account 24/7, visit VBgov.com/PU-Online-Services.

The Public Utilities and Public Works City Services Bill includes water and sanitary sewer charges, storm water management and solid waste collection fees, and other related fees.

The Virginia Beach Department of Public Utilities provides water and sanitary sewer services to Virginia Beach citizens. Virginia Beach’s public water service provides a reliable water supply in full compliance with all federal and state drinking water standards, and increases fire protection capabilities in the neighborhoods it serves. We are staffed and equipped to respond to water and sanitary sewer emergencies 24/7, holidays included.

Storm water management and solid waste collection services are provided by the Virginia Beach Department of Public Works. Storm water management services include the maintenance, construction, and improvement of drainage facilities. Solid waste collection services include the collection and disposal of solid waste and recyclable materials for Virginia Beach residents.

Your bill is mailed approximately every 30 days. The service availability, sanitary sewer, storm water, and solid waste collection fees are based on flat monthly rates. Water usage is based on a reading of your meter taken monthly.

All new and transferred accounts are charged an account set-up fee. This fee covers the cost of establishing your account, turning on your water service, and obtaining your first meter reading. The fee will be reflected on your first bill.

If you receive sanitary sewer service (wastewater collection and transmission to the treatment plant), you will also receive a bill from the Hampton Roads Sanitation District (HRSD) for wastewater treatment. HRSD’s charges are based on how much water you use each billing period.

Important Information About Your Bill

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Account Information - Indicates the account number, name of the account holder, service address and reflects total number of days in the billing period.

Account Summary - Provides an overview of account balance, current charges, date due, and amount due.

Explanation of Bill Details - Itemized summary of all charges. Includes current charges, balance forward, and total amount due.

Summary of Current Charges - Displays service costs in an easy-to-read chart.

Messages - Check here for billing information, news, and other special notices.

Ways to Pay Your Bill - Lists payment options including online, by phone, and in person.

Contact Us - Provides office hours and contact numbers.

Your Water Consumption Comparison- Provides a visual comparison of your water consumption based on the 13 most recent meter readings.

Meter Information - Reflects meter read date, type, reading for current and previous bill periods, and amount of water used during current bill period.

About Our Services - Provides a brief description of services and related charges.

Payment Stub - Lists your service address, account number, due date, and total charges. Detach this portion and return with your payment if mailing or paying in person.

How to Read Your Public Utilities and Public Works City Services Bill

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