There are three types of order forms that you will use at your Parties. There’s a supply of the Host and Customer forms

included in your Starter Kit to get you started. When you’re ready to order more forms, simply go to Consultant’s

Corner (princesshouse.com), select the Order Entry tab and choose Place an Order from the drop-down menu, then

place your order for Business Supplies.

• The green Customer Order Form (9109ES) is used by all Customers to order regular-priced items and

Customer Specials.

• The orange Host Order Form (9108ES) is used to order your Host’s FREE merchandise, Half-Price

and Host Special Items. The same form is used for your previous Hosts to select their Half-Price Item and

Booking Gifts.

• The pink ShipDirect Order Form (9116ES) allows Customers to ship orders or Gift Certificates directly to gift

recipients and include a personalized message of up to 50 characters on the packing slip (this form is available

for sale on the Business Supplies list).

All of these forms are bilingual (English and Spanish) with three copies: one for the Customer, one for you to work from

as you submit your order to Princess House and one for the Host to keep so he/she can separate orders for delivery to

his/her guests.

There are separate total lines on each form for food purchases. This makes it easier for you to calculate tax in states

where food is not taxable or is taxed at a different rate.

Each form has a delivery fee chart. Delivery fees are charged per total order. Regular delivery fees plus $4 are charged

for any orders sent ShipDirect. Please note there is an additional $10 delivery fee for each Host and customer order

shipped to PR, AK, HI, VI, and GU. Because Hosts tend to earn multiple items at most Parties, the maximum delivery

fee for a Host and Previous Host is $25. The Host items cannot be sent ShipDirect. The delivery fee chart can be found

on the last page of our Collection Book. On the back of the order form, there’s a list of states that do not charge tax on

delivery fees. Delivery fees are subject to change.

Information about the Princess House 45-day complete satisfaction guarantee, our half-price replacement policy and

cancellation policy is printed on the back of all order forms.

Use the examples on the following pages as a reference when filling out each form.

Party Order Forms Guide with Payment & Delivery Options

Make sure your name and phone number appear at the top of every Order Form so guests can contact you later with questions, additional orders or to book a Party. Consider buying a rubber stamp or personalized labels to easily add your name and contact information to order forms (be sure to stamp/label each copy within the order form), as well as your Catalogs and brochures. It will save you the time and effort of writing out all the information by hand.

2. List the item number, quantity, description and price of each item being purchased.

3. Enter the product total and food total on Lines A1 and A2. Include regular price and Customer Special items.

4. Add product and food totals and enter subtotal on Line A3.

5. Use the delivery fee chart on the form to calculate the delivery fee based on the subtotal and enter on Line B.

6. Add delivery fee to Subtotal and enter new Subtotal.

7. Enter the sales tax rate for the Host’s address and calculate tax on product, delivery and food, as applicable, on Line C.* Note: In this example, delivery fees are taxable but food is not.

8. Add Lines A3 + B and C, and enter Total.

9. Check the appropriate box for the payment method used and enter the amount the Customer is paying on Line F.

10. If a Customer is paying in full with a credit card, check off the card type and enter the credit card number and expiration date. Make sure the Customer signs the order form.

Customer Order Form

*If you do not know the appropriate tax rate or whether food items are taxable in that state, ask your Host or contact the local tax authority. States that do not charge tax on delivery are listed on the back of the Customer Order Form (9109ES).

TIP!

1. Write Customer personal information at the top of the order form (name, address, etc.). It’s important that this information is complete so you can add guests to your contact list (My Contacts) for future reference.

As a business owner, you have a responsibility to protect your customers’ private credit card information. Safeguard forms that include this data. Do not share this information with others, and redact or destroy any documents that include private information as soon as you no longer need it to run your business.

IMPORTANT

TIP!Acceptable Forms of Payment when Submitting Party Orders

PAY BY:

Please Note: Each week when you submit orders, you have until the following Thursday to resolve payment issues, this is called our “Payment Cut-Off.”

The Payment Cut-Off time is Noon PT (3:00 p.m. ET) on Thursday. Payment issues that must be completed by the cut-off include the resolution of invalid or declined credit cards and replacing web checks with credit card payments. Orders with payment issues not resolved by this cut-off, resulting in less than 25% deposit, will be automatically cancelled. Prepaid orders with less than the required deposit but reaching 25% or more will be changed to Layaway. The Payment Cut-Off does not apply to subsequent and final payments on Layaway orders. See “Payment Terms” in the Party Order Payment & Delivery Options grid for Layaway payment deadlines.

There are three ways to:

• Resolve declined credit or debit cards.

• Remove check or money order from a web order and apply credit or debit card payment.

• Apply subsequent payments to Layaway orders.

1. ONLINE: Go to princesshouse.com and login to Consultant’s Corner. Click on the Order Entry tab and select Submitted Orders from the drop-down menu. Select the order you wish to apply payment to by clicking on the Host name. Click on the Web Payment tab and process your payment.

2. BY PHONE: Call Customer Service at 508-823-6800. You will be required to provide your order number and credit or debit card information.

3. MAIL: Payment can be mailed to 20 Cabot Blvd., Suite 105, Mansfield, MA 02048, Attn: Order Processing. Please include your order number on all payments. Princess House is not responsible for lost or delayed mail deliveries.

EASIEST!

It is important to note:• Debit cards have daily limits. For larger orders, it’s a good idea to check with your Customer to ensure the card will not be declined.• Payment processing systems are not available following the Payment Cut-Off each week: Thursdays from Noon PT (3:00 p.m. ET) until 4:00 p.m. PT (7:00 p.m. ET), or later depending on volume.

Credit or Debit Card

You will know immediately if your credit or debit cards have been successfully authorized when you submit your online order. If any credit cards are declined, you may still

submit the order if needed for a deadline, and you will have until the Payment Cut-Off to resolve the payment.

If the issue is not resolved by the Payment Cut-Off, the order will be cancelled.

Check or Money Order

You may submit orders online and indicate that a check or money order will be mailed. Checks or money orders must be received by the Payment Cut-Off. You have the option to remove the check or money order and pay by

credit or debit card prior to the Payment Cut-Off. If no payment is applied by the Payment Cut-Off,

the order will be cancelled.

14. If the Previous Host is paying for these items with a credit card, write in the credit card number and expiration date. Make sure the Previous Host signs the Order Form.

*If you do not know the appropriate tax rate or whether food items are taxable in that state, ask your Host or contact the local tax authority. States that do not charge tax on delivery are listed on the back of the Customer Order Form (9109ES).

Previous Host Order Form

4. Enter the item number, quantity, description and value of the Three-Booking Gift or Shopping Spree items chosen, plus the Previous Host Half-Price item.

5. Calculate and enter the Total Merchandise Credit Selections amount.

6. Enter the total of all product items on Line A1 and the total of all food items on Line A2.

7. Add Lines A1 and A2 to get the total of all Previous Host merchandise (Line A3).

8. Use the chart on the form to calculate the delivery fee based on the subtotal and enter total delivery or $25.00 (maximum delivery charge for Previous Hosts), whichever is less, on Line B.

9. Enter the sales tax rate* for the Host address and calculate tax on product, delivery and food as applicable. Enter this amount on Line C.

10. Add Lines A3 + B and C, and enter Subtotal.

11. Enter the Total Merchandise Credit Available (3) or Total Merchandise Credit Selections (5), whichever is less, on Line E.

12. Subtract Line Efrom the Subtotal and enter Total.

13. Enter the amount the Previous Host is paying and check the box for the payment method used on Line F.

2. Indicate that this is a previous Host.

1. Previous Host personal information goes at the top of the order form (name, address, etc.).

3. If ordering a Three-Booking Gift, enter the retail value of the item. Enter $100.00 credit if choosing a line item or shopping spree instead of one of the Three-Booking Gift items.

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Host Order Form

*When ordering a Host Special item that requires a Consultant contribution, indicate the item number, description and write “N/C” in the amount column. You will be charged for the item via a profit deduction.

**If you do not know the appropriate tax rate or whether food items are taxable in that state, ask your Host or contact the local tax authority. States that do not charge tax on delivery are listed on the back of each order form.

14. If the Host is paying for these items with a credit card, write in the credit card number and expiration date.

2. Indicate that this is a current Host.1. Host personal information

goes at the top of the order form (name, address, etc.).

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3. Using the Host Free Credits chart in the Catalog, determine the merchandise credit earned (based on total Customer Sales). If a special program is in effect or the Host is using a coupon, indicate amounts in the appropriate boxes. Add all of these boxes to get the Total Credit Available.

4. Enter the item number, quantity, description and value of each item taken with Free Credits, plus the Half-Price and Host Special items.*

5. Calculate and enter the Total Merchandise Credit Selections amount.

6. Enter the total of all product items on Line A1 and the total of all food items on Line A2.

7. Add Lines A1 and A2 to get the total of all Host merchandise (Line A3).

8. Use the chart on the form to calculate the delivery based on the subtotal and enter total delivery or $25.00 (maximum delivery charge for Hosts), whichever is less, on Line B.

9. Enter the sales tax rate** for the Host’s address and calculate tax on product, delivery and food as applicable. Enter this amount on Line C.

10. Add Lines A3 + B and C, and enter Subtotal.

11. Enter the Total Merchandise Credit Available (3) or Total Merchandise Credit Selections (5), whichever is less, on Line E.***

12. Subtract Line E from the Subtotal and enter Total.

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13. Enter the amount the Host is paying and check the box for the payment method used on Line F.

15. If the Host is paying for a larger portion or the entire order on her credit card, enter that amount and credit card information in the Total Charge Amount box.

***If your Host does not use all her Free Credits, write the lower amount on Line E. For example, if she is entitled to $145 in Free Credits but only chooses $138.50 in merchandise, write $138.50 on Line E.

Got Your Orders. Now What?

Simply login to Consultant’s Corner and choose Place an Order under the Order Entry tab to get started.

Party Order Entry tutorials and additional order and payment policies are available in the Resources & Training section.

A full list of the helpful resources available to you is located in your Business Success Planner.

Paid in Full or “Pre-Paid”

None Order is available for shipping immediately upon processing.

Full payment is due when order is submitted.

Layaway $4.50 plus tax Processing Fee

Layaway orders do not ship until the entire balance of the order has been paid in full.

Deposit of 25% is due when order is submitted. Remaining balance must be paid in full within 60 days* of the order received date.

PLEASE NOTE: No commissions or overwrites will be paid and no contest credit will be awarded until the deposit reaches at least 50% of the total due.

Party Order Payment & Delivery Options

Please note:• UPS is our preferred carrier and will be selected for all shipments whenever possible. UPS will deliver packages directly to the shipping address you provide. • Orders submitted without a UPS shippable address will be shipped via the U.S. Postal Service. This includes all orders shipping to P.O. Boxes, APO/FPO boxes, Guam or the Virgin Islands.• Signature required delivery service is available for all orders shipped UPS and costs $5.50 plus tax per order.

* Layaway orders not paid in full by the payment cut-off will be cancelled and 100% of all profits and overwrites previously paid will be deducted from the Consultant’s subsequent profit check.

PAYMENT OPTIONS FEES CHARGED SHIPMENT & DELIVERY INFORMATION PAYMENT TERMS

*Customer should include her or his name in this section so the recipient will know who the gift is from.

**If you do not know the appropriate tax rate or whether food items are taxable in that state, ask your Host or contact the local tax authority. States that do not charge tax on delivery are listed on the back of the ShipDirect Form.

ShipDirect Order Form

1. Check the appropriate box for ShipDirect or Gift Certificate.

5. The gift message section allows a 50 character message (including spaces) to be printed on the packing slip.*

6. Enter the item number, quantity, description and price of the items they are purchasing.

7. Add items and enter the totals for product and food on Lines A1 and A2. Add Lines A1 and A2 and enter subtotal on Line A3.

8. Calculate the total delivery fee and enter on Line B. There is no delivery fee or tax when purchasing Gift Certificates. Tax and a $3.50 per item delivery fee are paid when the Gift Certificate is redeemed by the recipient.

9. Enter the sales tax rate for the ship-to address and calculate tax on product, delivery and food as applicable. Enter this amount on Line C.**

10. Add Lines A3, B and C, enter the Total Order and check the appropriate box for payment method used. ShipDirect orders must be paid in full.

11. If the Customer is paying in full with a credit card, check off the card type and write in the credit card number and expiration date.

Please note: Hosts merchandise cannot be sent ShipDirect.

3. Fill in the “Ship To” section with the gift recipient information (name, address, etc.) and check Ship To Address below box. Or check the Ship to Address Above box.

2. Write Customer information at the top of the form (name, address, etc.).

4. Enter the Requested Delivery Date. Requested Delivery and Holiday orders cannot be held longer than 90 days. Please allow for normal processing time when “Ship Immediately” or a Requested Delivery Date is selected.

9610 9/21©2021 Princess House, Inc.

princesshouse.com • 508.823.6800