Paul RitchieA results driven multi-skilled Manager ,Trainer and Coach with over 37 years

experience gained within a variety of businesses, ranging from owned businesses to large retailers. An adaptable ‘change’ Manager who shares vision, inspires confidence

and builds trust and credibility quickly. A broad base of skills used effectively to manage strategic initiatives, manage projects, deliver KPI’s, design and deliver training,

manage talent and succession planning. Project management skills gained across various businesses with the specific focus on Day 1 launches, conversions, upgrading, disaster recovery and ongoing development of the project and associated training and development of colleagues (1:1, 1 to small groups, 1 to many). I enjoy supporting the business and employees through effective coaching and leadership. I am a friendly, dedicated, passionate, pragmatic and resourceful person who enjoys a challenge. I

am committed to life-long learning.

Career Plan – Next StepsHaving gained great experience supporting the development of Teams I am now keen

to pursue a further career within any sector with many transferable skills

TELEPHONE 07711 699722ADDRESS 26 Grange View, Battram, Ellistown, Leicester, LE67 1GFRegional Business Support Manager- Sainsbury’s 2007 to Oct 2014

Managing,Coaching and developing 18 store teams in the delivery of their KPI’s, succession planning, driving the corporate vision and delivering ‘winning ways’ and bottom line profit. This role encompasses induction, coaching and support of new employees and continuing to coach and train existing colleagues on a range of initiatives in collaboration with my Training and Development colleagues. Provision of weekly newsletters and conference calls to key stakeholders and my teams to effectively communicate progress against KPI’s for training and service delivery. Challenge of Leadership , KPI’s and development of the business Also delivering a sustainable growth of Talent and capability and deliver the resource needed for the ongoing store development program of new sites refitsI help write training plans and deliver training and new projects

Key AchievementsAchievement of KPI’s despite high succession turnover in stores , creating opportunities for eager new candidates Induction and training of new and promoted employees, tracking talent, succession planning across a wide range of skills. Succession planning resulted in 32 promotions from with the team that I supported from April 2013 alone 12 of which achieved Manager Status and a Bakery Manager to a Regional Business Manager. Also developing Colleagues throughout the business to Deputy and Store Managers Representing Sainsbury’s in a ‘Hero’ role at local schools and nationwide events (Royal Show) and supporting wider events like the Colleague Road show at the NEC and delivering talks to schools , colleges and universities Writing of new development plans for the business and re-designing old to keep it

fresh and up to date .Sharpening my own skills , courses attended over the last 24 monthsInspiring communicationsBroadening Business perspectives Business BrainResilience Delivering Great Workshops city and guildsLeading remote teams

Helping set up apprentices with learn direct Tying in with local schools and universities with training and placements

Power Store Manager - Exxon Mobile 2006 - 2007

Responsible for the successful conversion of Exxon Mobile stores across the UK and Ireland. Converting 260 plus sites across the UK from franchises back to the ownership of Exxon Mobil. Installing new technology and training all staff and managers to Exxon Mobil’s high standards as well as being responsible for my team .Assessing training needs of the people and ensuring completion of conversions in extremely tight time frames working to retail excellent standards by a comprehensive review and signoff after each conversion by the Territory Manager and Regional Manager assessing all training signoffs and stringent store standards via Rexi.I was responsible for placing and receiving of all equipment/goods, safe storage of high valuables, full re-merchandising and pricing. In addition to being highly focused I covered step change sites which had a hot food offering and full coffee offering as well as additional services compared with standard snack and shops. I also was accountable in destruction and re-build including Bakery within an “On The Run” operation A high priority and focus on labour scheduling at each conversion and forward planning liaison with contractors and head office to draw to a conclusion in a rapid time a successful site opening with a stringent review and scoring process. Responsible for the safety of contractors and all aspects of risk assessments and health and safety across busy forecourts which included fire training with Chubb and equipment maintenance.

Key Achievements Effective project management - all stores were successfully converted, on time and

within budget Management of risk during the process Effective induction and training of all staff on new processes within the stores Effective liaison with numerous parties via my influencing, negotiation and

persuasion skills Trusted to manage risk of stores designated as ‘high risk’ within conflict areas of the

UK

Safeway PLC / Morrison’s 1993 - 2005Bakery/ Fresh Food SpecialistOne of the grocery retailers in the UK, with annual sales of around 9 billion, 90000 employees and over 480 stores nationwide.

ResponsibilitiesLead, Coached, trained and managed the Bakery Managers and their teams ensuring consistent results, quality and availability throughout the company, maximizing bottom line profit within budget and to the training standards required.

Key Achievements

Completing a regional roll covering 90 Bakeries across the west coast of Britain. After completing 40+ refits and re-launches in the last 12 months and delivering all financial goals and training , cascading new product development and training to my teams.

Re-trained all the Bakery Departments in Northern Ireland and Isle of Man to Company standards increasing profitability, simultaneously completing the roll out of XXXXX in the UK covering 20 stores and training a new Bakery trainer for Northern Ireland.

I lead the setting up the Safeway fresh food academy at Burton upon Trent with the guidance and support of the Managing Director

I help set up and plan all the Bakery side of the academy, liaising with suppliers regarding equipment and traders about new technology, forthcoming rollouts and the direction the Bakeries were taking.

I also designed several rollout packs with the help of the legal team to underpin the companies due-diligence in Bakeries, whether from scratch or from pre-baked products.

Assessed training needs and scheduled relevant courses, mapped learning requirements to the business goals and priorities

Delivered a structured well planned approach to deliver the training requirements of retail, trading and suppliers, including all relevant legal aspects of the business.

During Takeover I was seconded as Deputy Store Manager in 2 large stores, covering for the store Manager in his absence and completing the day to day responsibilities of Managing a £30 million plus store.

Completed 12 months with 60 “core” stores as a Fresh Foods Specialist to teach standards and profitability reporting directly to the Regional Managing Director.

Responsible for all the succession planning over this area of the business as well as the normal business targets and corporate goals.

Completed 18 months on a major company project in London and the South East of England refitting stores to a new format and then rolled out the project in the Midlands.

Was promoted onto the regional training team for Bakery covering all the UK. Opened several new and refitted stores over the last 5 years delivering sales

targets , training and profitability also completing layout drawings for departments and liaising with contractors and setting deadlines.

Developing store teams into Store Managers and supporting them in there new role. Identifying talent , motivating and getting the most out of the individual and teams. Obtaining several awards and achievements in recognition for my work

Bakery Manager - Tesco 1991 - 1993Opened the Flagship store at New Oscott in Birmingham.Full responsibility for training and development of staff and department hitting all of the financial targets and company goals consistently.

Business Owner - Bakery 1990 - 1991 Commissioned and ran two bakeries, one in Rugeley the other in Castle Bromwich.

Bakery Manager - Tesco 1989 - 1990Responsible for the set up and running of new stores at Lichfield , Birkenhead and Liverpool.

Bakery Foreman - Hindleys 1987 - 1989

Responsible for the day to day running of the medium sized Bakery from Production to delivery, maintaining standards, coaching, training and meeting productivity of 70 employees.

Qualifications City and Guilds D32/33 Training qualificationBakery City and Guilds part 1NAMB Master Bakers CourseCity and Guilds in Fishmongery,DDT (Defensive Driver Training)

Other Skills/Courses attendedBeing a great communicatorInfluencing SkillsDelivering Great WorkshopsCourageous ConversationsLeading Remote TeamsPersonal Development Programme with Lane 4Line ManagementHealth & SafetyHASAWAFirst AidRisk Assessment including LMRA Productivity courseIntranet TrainingBakery skillsCustomer ServiceComposite delivery courseSocial skills courseHealth and SafetySecurity and HASAWAPower pallet trainingSecurityFirst AidChill Chain and Food HygieneButchery Course at the Meat and Livestock Commission HQProduce RefresherProduce refresherDeli refresherIntermediate food hygiene,Fuel LicensePersonal license

Hobbies & InterestsSpending time with my partner in our lovely home and garden in a little village in beautiful Leicestershire. Supporting my football team, writing books, playing with social media, keeping fit, seeing friends and family, socialising and enjoying the beautiful countryside.