pathways to patient engagement: insights from the physician community
DESCRIPTION
Pathways to Patient Engagement: Insights from the Physician Community Pathways to Patient Engagement is a webinar series designed to foster collaboration and discussion between all involved in the healthcare process. During the initial webinar we explored physician insights and found 40% of those surveyed were not participating in any patient engagement activities. In fact, some of the surveyed physicians stated they were not familiar with the term patient engagement. Review the deck as we share feedback from primary care physicians and provide resources to help all involved along the pathway to patient engagement.TRANSCRIPT
Pathways to Patient Engagement:Insights from the Physician Community
#PatientEngagement
Kelley Connors, MPH, Founder KC Health
Brand Engagement Champion for Health Innovators
Host/Producer“Pathways to Patient Engagement”
Twitter @kelleyconnorsLinkedIn @linkedin.com/in/kelleyconnors
#PatientEngagement
Patient Engagement:
The actions people take to better control their health and
benefit from care
#PatientEngagement
Why Patient Engagement?
60% Of all healthcare costs are
influenced by the behavior and decisions of individual patients
#PatientEngagement
#PatientEngagement
“I don’t want to be engaged… I want a partnership with my
healthcare team.”
From e-patientJamia Marisha Crockett:
#PatientEngagement
As Laura Kersting-Barre said:
“We also need to give equal weight to provider engagement. I have seen a few
providers that were much less engaged in my treatment than me.”
#PatientEngagement
Patient Engagement Goals Vary By Sector
Patient
Engagement
Pharma:
Improve Compliance
WorkplaceWellness:
Higher Productivity
Hospitals:
Reduce Readmission
HealthInsurers:
Wellness & Prevention
#PatientEngagement
Kathleen Poulos, CMO and Co-Founder of InCrowd, Inc.
@katseyemedialinkedin.com/in/kathleenpoulosgoogle.com/+KathleenPoulos
#PatientEngagement
Pathways to Patient Engagement:State of the Union
Tuesday November 19, 2013
#PatientEngagement
Background
Understand the current ‘state of the union’ in terms of patient engagement
Highlight gaps and opportunities
Using the InCrowd platform, surveyed 300 US based primary care physicians
#PatientEngagement
Current State of Patient Engagement
61% of surveyed physicians participate in patient engagement activities
Practice website with educational information is leading patient engagement tool
Increased patient involvement in their care and health, cited as the major benefit
Time required to implement and execute was most common barrier
“A meaningful collaboration between patients and clinicians, working together to help the patient progress towards mutually agreed upon health goals”
#PatientEngagement
Do you currently participate in patient engagement activities?
#PatientEngagement
61%184 PCPs
39%116 PCPs
Do you currently participate in patient engagement activities? n = 300 PCPs
Yes
No
Almost 40% of PCPs stated they currently participate in NO patient engagement activities
Yes184 PCPs
No116 PCPs 51 PCPs
indicated they had
no idea what ‘patient
engagement’meant
Do you currently participate in patient engagement activities? n = 300 PCPs
44% of those 116 non-active PCPs state they are not familiar with the term patient engagement
No idea what that is.
I can’t say I know what is meant by that moniker.
Don’t know what you mean. Satisfaction surveys? Educational sessions?
I have no idea what this means. Sounds like a silly buzzword.
I’m out of the loop here. I’m not sure what you arereferring to. Support groups? Diet groups?
Unsure what that is.
I don’t know what this would be.
#PatientEngagement
Which statement best defines the concept of patient engagement?
#PatientEngagement
Patient Engagement Statements
Which statement best defines the concept of patient engagement? n = 300 PCPs
Technology, mobile
applications and online
communities that provide
patients access to medical
information
Enhanced physician-patient communications,
both in person and via
technology
Secure communication tools that give
the patient easy access to
their medical information
A meaningful collaboration
between patients and
clinicians, working together
to help patient progress towards mutually agreed
upon health goals
Nothing more than a buzz word
for things we have been doing
for years
Other (please define)
18 / 300 PCPs 53 / 300 PCPs 13 / 300 PCPs 161 / 300 PCPs 48 / 300 PCPs 7/ 300 PCPs
6% 18% 4% 54% 16% 2%
8 / 116 PCPs 18 / 116 PCPs 3 / 116 PCPs 50 / 116 PCPs 31 / 116 PCPs 6 / 116 PCPs
7% 16% 3% 43% 27% 5%
To me it suggests shared accountability. Getting patients interested in being proactive about their health rather than just wondering what I as a doctor can do for them.
We work hard on the patient experience. We try to involve patients in guiding their health and working as a team to treat their conditions?
Involving patient in treatment decisions, engaging them in plans.
Family centered rounds, having families participate in advisory councils.
We have monthly sessions with doctors and patients.
Patient feels welcome and valued as a participant in their care
#PatientEngagement
Which of the following patient engagement activities and tools
do you currently offer?
#PatientEngagement
Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs
Website with ed-uca-tion
al in-for-ma-tion
Pa-tient por-tal
Se-cure commu-nica-tion via
email /
text
Schedule ap-
pointments via
website
None of the
above
Mo-bile
health
apps
Other
(de-scribe in comments)
0% 2000% 4000% 6000% 8000%
49%, 147/300
42%, 125/300
36%, 108/300
26%, 78/300
20%, 61/300
11%, 32/300
7%, 22/300
Websites and patient portals top the list of current patient engagement tools being offered
Non Active PCPs
5
6
46
17
24
31
46
Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs
Website with ed-uca-tion
al in-for-ma-tion
Pa-tient por-tal
Se-cure commu-nica-tion via
email /
text
Schedule ap-
pointments via
website
None of the
above
Mo-bile
health
apps
Other
(de-scribe in comments)
0% 2000% 4000% 6000% 8000%
49%, 147/300
42%, 125/300
36%, 108/300
26%, 78/300
20%, 61/300
11%, 32/300
7%, 22/300
Websites and patient portals top the list of current patient engagement tools being offered
Non Active PCPs
5
6
46
17
24
31
46
Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs
Website with ed-uca-tion
al in-for-ma-tion
Pa-tient por-tal
Se-cure commu-nica-tion via
email /
text
Schedule ap-
pointments via
website
None of the
above
Mo-bile
health
apps
Other
(de-scribe in comments)
0% 2000% 4000% 6000% 8000%
49%, 147/300
42%, 125/300
36%, 108/300
26%, 78/300
20%, 61/300
11%, 32/300
7%, 22/300
Websites and patient portals top the list of current patient engagement tools being offered
Non Active PCPs
5
6
46
17
24
31
46
Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs
Website with ed-uca-tion
al in-for-ma-tion
Pa-tient por-tal
Se-cure commu-nica-tion via
email /
text
Schedule ap-
pointments via
website
None of the
above
Mo-bile
health
apps
Other
(de-scribe in comments)
0% 2000% 4000% 6000% 8000%
49%, 147/300
42%, 125/300
36%, 108/300
26%, 78/300
20%, 61/300
11%, 32/300
7%, 22/300
Websites and patient portals top the list of current patient engagement tools being offered
Non Active PCPs
5
6
46
17
24
31
46
What do you see as the most significant benefits resulting from
patient engagement?
Please rank the options below from greatest potential benefit to lowest potential benefit.
#PatientEngagement
What do you see as the most significant benefits resulting from patient engagement? Please rank the options below from greatest potential benefit to lowest potential benefit. n = 300 PCPs
Benefits of Patient Engagement
Benefits of Patient Engagement
Overall Ranking
PCPs Selected as #1 Benefit
Active PCPs Selected as #1 Benefit
Non Active PCPs Selected as #1 Benefit
Increased patient involvement in their care and health 4.0 80 49 31
Better patient adherence to their treatment plans 3.8 65 43 22
Improved communications with office and healthcare staff 3.6 44 22 22
Allows physicians to be proactive, planning around patient needs prior to appointment
3.4 31 25 6
Patients given easier access to their personal medical records 3.2 50 29 21
Minimized underuse or overuse of medical services resulting in reduced health care costs
3.0 30 16 14
What do you see as the most significant benefits resulting from patient engagement? Please rank the options below from greatest potential benefit to lowest potential benefit. n = 300 PCPs
Benefits of Patient Engagement
Benefits of Patient Engagement
Overall Ranking
PCPs Selected as #1 Benefit
Active PCPs Selected as #1 Benefit
Non Active PCPs Selected as #1 Benefit
Increased patient involvement in their care and health 4.0 80 49 31
Better patient adherence to their treatment plans 3.8 65 43 22
Improved communications with office and healthcare staff 3.6 44 22 22
Allows physicians to be proactive, planning around patient needs prior to appointment
3.4 31 25 6
Patients given easier access to their personal medical records 3.2 50 29 21
Minimized underuse or overuse of medical services resulting in reduced health care costs
3.0 30 16 14
What do you consider to be the greatest potential barriers to
implementing a patient engagement program at your practice?
Please rank the options below from greatest potential barrier to lowest potential barrier.
#PatientEngagement
What do you consider to be the greatest potential barriers to implementing a patient engagement program at your practice? Please rank the options below from greatest potential barrier to lowest potential barrier. n = 300 PCPs
Barriers to Patient EngagementBarriers to Implementing
Patient Engagement Programs
OverallRanking
PCPs Selected as #1 Barrier
Active PCPs Selected as #1
Barrier
Non Active PCPs Selected as #1 Barrier
Time required to implement and execute
4.2 90 55 35
Cost required to implement and execute
4.2 74 46 28
Lack of patient interest in engagement
3.4 40 28 12
Positive results of engagement not worth the effort
3.1 39 23 16
Don’t have the technology/software needed for patient engagement
3.1 31 17 14
Unsure what to offer 2.9 26 15 11
What do you consider to be the greatest potential barriers to implementing a patient engagement program at your practice? Please rank the options below from greatest potential barrier to lowest potential barrier. n = 300 PCPs
Barriers to Patient EngagementBarriers to Implementing
Patient Engagement Programs
OverallRanking
PCPs Selected as #1 Barrier
Active PCPs Selected as #1
Barrier
Non Active PCPs Selected as #1 Barrier
Time required to implement and execute
4.2 90 55 35
Cost required to implement and execute
4.2 74 46 28
Lack of patient interest in engagement
3.4 40 28 12
Positive results of engagement not worth the effort
3.1 39 23 16
Don’t have the technology/software needed for patient engagement
3.1 31 17 14
Unsure what to offer 2.9 26 15 11
Gaps & Opportunities
No clear understanding of patient engagement
Broader list of patient engagement offerings
Uncertainty around activities and tools for patient engagement
– Technology, appropriate content, risks, benefits
#PatientEngagement
Pathways to Patient Engagement:Resources and Events
#PatientEngagement
Fard JohnmarPresident, EnspektosAuthor, ePatient 2015
Twitter @EnspektosWeb Site Enspektos.com
#PatientEngagement
#PatientEngagement
www.healthaffairs.org/blog
Katie McCurdy: E-Patient
Katie McCurdy's thoughts on the intersection of user experience, healthcare and data visualization
www.sensical.wordpress.com
#PatientEngagement
http://blog.epatcon.com
#PatientEngagement
Failure to engage patients successfully results in an inability to innovate in care delivery and, consequently, a failure to
transform our healthcare system.
#PatientEngagement
Upcoming Patient Engagement Webinars:
December 10, 2013January 14, 2014
#PatientEngagement
Thank You For Attending
KC-Health.comInCrowdNow.comEnspektos.com
#PatientEngagement