patel kaustubh patel monika patel komal kalpana sindhu vibhusha naliyapara pooja panchal grishma...
TRANSCRIPT
TEAM MEMBERSPATEL KAUSTUBH
PATEL MONIKA
PATEL KOMAL
KALPANA SINDHU
VIBHUSHA NALIYAPARA
POOJA PANCHAL
GRISHMA JOSHI
REKHA PARMAR
BINDIYA PARMAR
NAJIB KHAN
ANKITA BHARDWAJ
BHAVANA CHAVADA
PRIMARY ACTIVITIES
INBOUND LOGISTICS.
Data sharing with suppliers to coordinate production schedules and just in time deliveries.Coordination of parts and components design.Real-time diagnosis of customer experience with parts failure and defective performance.Use of internet auction and e-market to procure selected parts and components.Online systems for ordering, order processing, and payment of suppliers.
OPERATION
Build-to-order capabilities.Interplant coordination of production.Real-time production and inventory data provided to sales force and distribution channel allies.Production coordination with contract manufacturers.
EXAMPLEYatra. Com maintaining there streamline
operation of there services
DISTRIBUTION AND OUTBOUND LOGISTICS.
Online dealer ordering and order processing.Customer and dealer access to delivery schedules and order status.Collaborative data sharing of real-time sales.Collaborative sales forecasting with distribution channel partners.Real-time coordination of shipping needs with shipping partners.
EXAMPLEDell use to sell directly to there
customer (home based, small and large enterprises)
SALES AND MARKETING
Customer ordering capabilities at website.Online product catalogs containing extensive product information and product specs.Real-time access to customer account data.Online software that permits customers to specify build-to order configuration.Online price quotes.Online marketing tailored to customer profile and buying habits.Online announcement of special sales and promotions.
EXAMPLEMarketing and Sales:P& G: P&G allow their product as freebie
after registration online to test their product
SERVICE
Extensive online product information.Online support for customers via online customer service reps, e-mail, chat rooms, PC voice communications, and streaming video.Real-time order status reports.Online customer ordering at company website.Online order processing, invoicing, and electronic payment for purchases.Online processing of warranty claims.
EXAMPLEAfter sale services: Transcend allow their customers to register their product online
for life time warranty
EXAMPLESamsung: Samsung Online
Service Centre
SUPPORT ACTIVITIES
TECHNOLOGY AND PRODUCT DEVELOPMENT
Collaborative product design across all company locations and with other value chain partners.R&D access to online sales and service data for use in correcting performance problems and designing new products and models.
Application used
SAP: It is a German multinational software corporation that makes enterprise software to manage business operations and customer relations.
EXAMPLETATA Nano: Using interactive
Dealer Locator Application
EXAMPLETata Consultancy: Internet based Information Sharing
Database
HUMAN RESOURCE MANAGEMENT
Online training programs.Online posting of job openings, resume submission.Self-service benefits administration.Online personnel files.
Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is mainly used by E commerce Business
Application used
Email and Collaborative Suits: It mail and collaboration server that can handle all the communication and collaboration needs of your company
EXAMPLEIBM using web based
training for there employees
GENERAL ADMINISTRATION
Web-based dissemination of company information across all locations.Online investor information.Real-time monitoring of sales at various company locations and real-time calculation of revenues, costs, profits, and cash flows.E-mail communication system.
EXAMPLE108 Emergency Ambulance services