partner case study: insert header image here...partner case study: cbts 1 at-a-glance the partner:...
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PARTNER CASE STUDY: CBTS 1
At-A-GlanceThe Partner: CBTS• Full service technology
provider of end-to-end IT and communications solutions.
• Key strategic partners include Avaya, Cisco, Microsoft, HP, IBM, VMware, and more.
The Challenge CBTS’ Customer, a large multinational corporation, required an E911 solution that would:• Ensure IP location information
was always accurate for their 25,000 IP phones.
• Notify the appropriate on-site security when 911 was dialed.
• Integrate with their Avaya Aura system.
The Solution CBTS chose to deploy 911 Enable’s Emergency Gateway appliance and Desk Alert screen pop to provide the Customer with:
• Automatic IP phone tracking.
• Real-time emergency alerts for on-site security personnel.
• Seamless integration with their Avaya Aura system.
911 Enable helped the Customer achieve 15% annual cost savings of on their E911 solution.
911 Enable and CBTS partnered to provide a customer with a robust E911 solution that could integrate with their Avaya Aura system.
The Challenge
When a large, multinational organization (the Customer) issued a Request for Proposal (RFP) for a centralized IP phone system for their US operations, CBTS knew they had the experience, expertise, and strong partnerships necessary to deliver. They also knew that, given the size of the proposed deployment, the Customer would need a cutting-edge E911 solution that could meet their requirements:
• Automatically keep track of the location of 25,000 IP phones.
• Ensure on-site personnel are notified of an emergency.
• Seamlessly integrate with Avaya’s advanced Aura architecture.
CBTS selected 911 Enable to provide the E911 solution for this deployment. They knew that 911 Enable had experience implementing E911 solutions in North America’s largest and most complex Avaya environments, and offered the robust technology and feature set necessary to meet the Customer’s needs.
After evaluating the different E911 solutions, CBTS determined that 911 Enable’s Emergency Gateway (EGW) appliance and Desk Alert screen pop application were the best solutions for the Customer.
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Partner Case Study: CBTS
PARTNER CASE STUDY: CBTS 2
The Emergency Gateway (EGW)
Automatic IP Phone Tracking
The EGW appliance was deployed at the Customer to automate and simplifiy E911 management. This provided automatic IP phone tracking, on-site security notifications, and more.
Based on the Customer’s network design, Layer 3 discovery was implemented to automatically track IP phone locations by IP subnet. This eliminated the need to manually update location information whenever an endpoint moved on the network. To learn more about automatic phone tracking, please read the Feature Brief.
On-site Security Routing and Notifications
With the EGW, the Customer also received a robust suite of real-time on-site security notification tools to help improve the emergency response. Notifications included the caller’s name, call-back number and detailed location information. Various security desk routing and notification options are available with the EGW, such as:
• Crisis Email Alerts
• Three-Way Call Monitoring with PSAPs
To learn more about 911 Enable’s on-site security routing and notification capabilities, please read the Feature Brief.
Desk Alert
In addition to the EGW, the Customer implemented 911 Enable’s Desk Alert application on their security desk workstations. Desk Alert provides security personnel with instant notification of all emergency situations with a screen pop that automatically appears when 911 is dialed. The screen pop includes the caller’s up to date location information as well as a URL link to additional location specific information (e.g. floor map, IP camera feed). To learn more about Desk Alert and how it works, read the Desk Alert Data Sheet.
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The Solution
Partner Case Study: CBTS
PARTNER CASE STUDY: CBTS 3
Customer Deployment Overview
911 Enable’s EGW is always deployed in redundant pairs. The Customer decided to place each EGW appliance in separate data centers for geographic redundancy. The Desk Alert application was installed on the Customer’s security desk workstations and 911 calls got routed through the SIP trunking provider to the public safety answering point (PSAP).
“CBTS is very happy with the reliability and functionality of 911 Enable’s solution. It is simple and easy to administer, which is critically important as our customer’s network continues to grow. 911 Enable’s team is always available when we need guidance, providing on-target advice for whatever issue we may be facing. We couldn’t be more pleased - it’s a fantastic solution with great support.”
Jim Vorwald Managing Director CBTS
Post-Implementation Results
Already deployed across 90 different locations, CBTS is working with the Customer to spread 911 Enable’s E911 management capabilities across the entire Customer network. Since implementation, the Customer has realized an annual savings of 15% on their E911 solution due to centralized management, scale, features and personnel savings.
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The Implementation
Security Desk
SIP911 Enable EGW
CustomerData Center 1
CustomerData Center 2
Avaya CM
Session Manager Cluster
Avaya IP Phone SBC
911 Enable EGW
Avaya CM
Session Manager Cluster
Avaya IP PhoneSBC
PSAP
WAN
SIP Trunking Provider
Desk Alert installed on security desk workstation
Partner Case Study: CBTS
PARTNER CASE STUDY: CBTS 4
For More Information
To learn more about 911 Enable’s innovative and cost-effective E911 solutions for Avaya, contact a 911 Enable sales representative:
Call 1-877-862-2835 Visit www.911enable.com/avaya Email [email protected]
To learn more about CBTS’ end-to-end IT and communications solutions, contact a sales representative:
Call 866-587-CBTS Visit www.cbts.net Email [email protected]
Supplemental Documentation
Emergency Gateway Data Sheet Desk Alert Data Sheet GTRI Partner Case Study Invensys Wonderware Success Story
T
E S T E D
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Partner Case Study: CBTS
8270 Mayrand Montreal, Quebec, Canada H4P 2C5 Toll Free: 1-877-862-2835 Email: [email protected]
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Copyright and Disclaimer:
The information in this document is subject to
change without notice and does not represent a
commitment on the part of the vendor. Connexon
Telecom Inc. reserves the right to make changes to
the content of this document and/or the products
associated with it at any time without obligation to
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This document contains materials protected by
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ence. 911 Enable® is a registered brand of Connexon
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Copyright © 2013 Connexon Telecom Inc. All rights
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