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PARSEC

TELESYSTEMS

PRIVATE LIMITED

Parsec’s Cisco

Collaboration Application Integration Services

& Products

V 8.0 , July 29 ,2013

BACKGROUND

ORGANIZATION: Angel funded ,telecom professionals owned,

lean team, focused on core competencies

STATUS : One of Cisco’s oldest ISVs in CDN program ( +5 years) -

SOLUTION DEVELOPER category

LAB : Full range Cisco Collaboration Lab In India

EXPERIENCE : Nuggets, modules developed & stored in aps

cookie jar over years make deliveries faster, cheaper ,surer

EXPERTISE : Deep domain expertise in enterprise telephony,

voice technology, web-services, eCRM

REGISTERED: SGMSA/PSSA registered for services in USA

BUSINESS DIMENSION

• WIDE CUSTOMER EXPOSURE : Customer projects in USA, UK,

India, UAE, Turkey, Canada, Germany

• PROJECT MANAGEMENT : Structured design, friendly and

flexible execution

• PROJECT COMPLETION & TIMELY DELIVERIES : Present track

record is 100%!

• MANAGEMENT : Accessible ( mobile, IM) , high availability ( +100

hours/week), short escalation paths

• HELPDESK : Friendly, unlimited, multi-channel, flexible

TRUST AS A STRATEGY

• GTM STRATEGY: We work with & through Cisco SIs/resellers. Thus we

complement - never compete. So Partners who hire our services get to

TRUST us. They handle relationship management and L1 support

• SINGLE PRINCIPAL STRATEGY: The only top 10 leading CDN lSV which

exclusively works on Cisco. Thus we enjoy deep TRUST of Cisco- even at an

early development/ presales stage

• PRICING TRUST STRATEGY: Lowest PS rates among top 10 CDN ISVs

that too at fixed contract prices- to gain Partners’ TRUST

• HYGEINE & TRANSPARENCY STRATEGY: NDA with Rob Filby….regular

visits by senior Cisco people to Parsec lab…free loans of Cisco equipment to

Parsec lab- TRUST dividend!

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• Custom applications

• Application integration

• Connectors

• Productized applications

Cisco collaboration

products

Cisco tools/APIs/ SDKs

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INTEGRATION SERVICES ACROSS CISCO COLLABORATION PLATFORMS

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Cisco WebEx API skills

Cisco Presence Server (CUPS) SOAP API skills

Cisco Administration XML (AXL) API skills

Cisco Unified Routing Rules Interface (CURRI) skills

Cisco XML Based Cisco IP Phone Application skills

Cisco JTAPI Based Application skills

Cisco Jabber Web SDK skills

(Parsec is a preferred vendor for Jabber integration services : http://developer.cisco.com/web/jabber-

developer/custom-integration)

Cisco Extension Mobility API

Cisco IP Phones Services SDK

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MARS Phone Lock

MARS Meet-Me Password

MARS Voice Broadcast

MARS Text Broadcast

MARS Phone Background Image

MARS Advanced Directory Search

MARS Caller Details

MARS Visitor Verification

MARS RSS Flash

MARS Conference Whisper

MARS Digital Album

MARS Remote Diagnostics

MARS Phone Provision/Deprovision

READY-TO-USE APPLICATIONS OUR CUSTOMERS

PARSEC LAB RESOURCES

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Cisco Others

CUCM v5.0/ 5.1/8.0/ 8.5/ 8.6/9.1 Microsoft OCS 2007/2010

Cisco Jabber Web SDK Asterisk

CUPS v8.0/8.6 sipXecs Communication Server

Cisco Unity Microsoft Exchange

CVP Microsoft OCS SDK

Cisco IP phone 7936,7940, 7941, 7960, 7961,8961,9971 Envox/Syntellect CT Connect

Cisco CIUS unit and APIs/Android platform Dialogic HMP licenses and API

MCS - 3 nos. Nuance

CUAE designer and Etch API

JTAPI SDK

CUPS (Presence Server) SOAP API

WebEx Meeting Service SOAP API

Cisco CURRI interface/ Cisco Routing Rules

Cisco AXL API

Cisco IP phone service development

Cisco Extension Mobility API

Cisco CUAE v2.4.3/ 2.5.1 SR2/8.0/ 8.5

PARSEC LAB VISITED BY

• Ramesh Kaza, Director ,Cisco AS

PARSEC LAB VISITED BY

• Jan Allen Lind ,Solution Architect- UC and collaboration practice, Cisco AS

CASE STUDY I

PURPLE/CLEARCAPTION’S CCBRIDGE PROJECT SACRAMENTO, CA

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CCBRIDGE PROJECT BRIEF

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ClearCaptions is a captioning service for those with hearing

disabilities where reading captions is helpful

ClearCaptions on Cisco IP Phone is similar to closed captions on

TV; subscriber can hear and read what’s being said. This takes the

frustration out of hard hearing on the phone.

CCBRIDGE CASE STUDY

PROJECT LIFE CYCLE ENGAGEMENT

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Requirement

gathering

Finalize design

& functional

specs

Development

& testing

Beta

release

with user

manuals &

test cases

Installed

Application

at Purple

Lab, CA

Remove

bugs/

change

requests

Application

Release

IVT Testing

Support

Purple team

for Customer

Site

installations

Implementation

Training to

Purple team

L2/L3 helpdesk

support to

Customer sites

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CASE STUDY II

CISCO COLLABORATION-SAP PDES CONNECTOR

PROJECT

Cisco AS and SAP joint development project of an interface

(Communication & Collaboration PdES) for collaboration features in

SAP application software with following modules

Call Control PdES : Call Control features developed with CUAE Etch framework API

Collaboration PdES : Developed using Cisco WebEx meeting service XML API

Presence PdES :Developed using Cisco CUPS SOAP API

Team work between Cisco AS, Cisco PM and business Managers, SAP COIL

( Co-Innovation) Labs ( Germany, India), Galway , Parsec

POC at CapGemini Brazil

Presented at SAPPhire event 2011

Lighthouse accounts

* PdES :Partner delivered enterprise service

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ANY Web Service application

CISCO SAP PDES SOLUTION ARCHITECTURE

CASE STUDY III

COLLABORATION SERVICES FOR

GLOBAL BANK

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Phase I • Click-to-call voice and conference buttons

embedded on eCRM browser page using web

services

• Rebuilt from scratch an application once owned

by Lehmann Brothers

• Worked as offshore professional services

partner to a UK based Cisco gold partner

• Solution globally deployed by Nomura Bank

Phase II • Re-jigged the application to weed out latency

• Worked in remote coordination with the

technology center in UK and development

center in India

Nomura have started integration

testing and provided some

feedback. Its not often that we get

praise from customers-well done!

-Chris Bulcock

----------------------------------

Hi Chris, I must congratulate you

that last week’s release was quite

good and the functionalities worked

fine. We were able to integrate most

of the functionality into the eCRM

front end as well

CASE STUDY IV

CUSTOM APPLICATION FOR HER MAJESTY’S TREASURY UK

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• Custom whisper application

designed and being

delivered for UK Ministries

• Application being designed

and developed presently

Parsec’s Cisco Collaboration Lab

U&I Business Center,

Sector 32, Gurgaon, Haryana,

India

info@parsec-tech.com

Ajoy.d@parsec-tech.com

AIM: ajoydasgupta

Welcome to the rich world of Collaboration Applications

For more details and updates, please visit www.parsec-tech.com

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