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CISCO

Compatible

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UC Applications

IP Network | Telephony | VOIP | Enterprise Aps. | Mobility | Security | Presence

Security Evacuation | Hospital Billing | Phone Share | Phone Splitter | Production Alerts | Retail Soln.

T E C H N O L O G I E S

A P P L I C A T I O N S

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What UC Applications Can Do For you?

For People– Easier to send and receive– More ways to communicate &

collaborate

For Organizations– Greater efficiency– Organizational changes

For Technology– Integration– Live Communications– Seamless access to business

apps

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MARS UC Applications & Components

Productivity

- Meeting Room Booking- Transport Booking- Visitor Verification- Canteen Menu

Infotainment

- Web flash

- Jukebox

Utility- PC Sync- Ph Lock/Unlock- ADS- EM PIN Mgmt.- Voice Mail- Auto Redial

Communication

- Conference Scheduler- MeetMe Scheduler- Phone Share- Phone Splitter- Display External Callers- Phone State Monitoring- IVR- PTT Conferencing

AlertsMessages

& Broadcast

- PA & Broadcast - Voice Relay- Messaging- Digital Album

Utility

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CONFERENCE SCHEDULER

Administrator allows invitees

to attend the conference up

to a cut-off time after the

meeting starts

Individuals hosting the

conference can invite up to 8

concurrent persons; Invitees

receives Meeting Request

through SMS and Email with

a Toll Free No. and Access Code

Unified Communication

Productivity Application

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MEETME SCHEDULER

MARS MeetMe

Scheduler allows the

organization to take

advantage of the free

MeetMe Conferencing in

their Communication

Manager by providing

scheduling and

authentication features.

All the organization has to

do is distinguish between

who is the owner of the

meeting and who are the

participants. Once this is

done the owners can

schedule meetings, intimate

participants and also

authenticate users.

Scheduling

IntimationAuthenticati

on

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PHONE SHARE

Limited deployment of IP Telephony

with all features to the

entire user base – thus cost effective

Integration with desktop PCs,

allows usage on demand – thus load balancer

Low involvement operators and peripheral functions do not require

an one-to-one user to phone ratio

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DISPLAY EXTERNAL CALLERS

External callers name and image

is popped up at the recipient IP

Phone display. The users can

use the associated web module

to create personalized address

books. These address books can

be either marked as public or

private. Depending on this the

back end image and details can

be either shown to the

individual user or to all the

users.

Works best for help desk

functions, where the active

client list can be pre-loaded to

the application database and

whenever there is a call a name

and image pops up at the

helpdesk.

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PHONE SPLITTER

PSTNReceive Incoming / Dial Outgoing calls

VOIPReceive Incoming / Dial Outgoing calls

Single line CISCO IPT

Call Manager is partitioned to Receive and

Dial both PSTN and VOIP calls from the same

instrument

Customized Call Reports,

separate for PSTN and VOIP

calls (dialed / received)

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PHONE STATE MONITORING

Middleware layer (CT Server)

facilitates constant monitoring of all the devices in an IPT deployment Freed up

application instances and

reduces the total cost of ownership

Trigger based design to pass on

information instantly and

administrator can see it in the

monitoring panel

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IVR

The MARS Application

environment can be used to deploy Interactive Voice

Response Systems

PSTN

GatewayCUCM

MARS Applications

MARS Voicemail

MARS IVR

MARS Appl. Server

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PTT CONFERENCING

Push to talk conferencing is a very usable feature on desk phones. This facilitates connecting to a group of users instantly by pressing a button.

MARS PTT conferencing allows users to connect with each other through a multicast conference

bridge.

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PA & BROADCAST

Administrator allows invitees

to attend the conference up

to a cut-off time after the

meeting starts Broad Casting of

VOI

CE

TEXT

Public Broadcast of Various Text, Voice & TTS

messages. Voice Relays can be done for real time

broadcast of voice messages.

Hoot & Shout

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VOICE RELAY

Want to relay something urgent to the entire group, pick up the phone, choose the group and speak the message.

Voice Relay transmits the message immediately to the

intended IP Phone end points. The phone goes off hook, plays the messages and becomes on hook again. Highly effective for

instant delivery of language independent voice messages.

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MESSAGING

Administrator allows invitees

to attend the conference up

to a cut-off time after the

meeting starts Broad Casting of

Create, Distribute and Manage Organization wide

Messaging

MARS MESSAGING can be bundled with other MARS Applications for Broadcast

No additional infrastructure is required for organizations having

CISCO IPTs

Powerful medium yetNon-intrusive

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DIGITAL ALBUM

Broad Casting of

Content Distribution

Application; facilitates

Digital Content Sharing

through CISCO IPTs

Transmission of

- Routine info’- Greetings- Advertisements- Low priority content

Usage of MS Power Point and Language independence make content more appealing

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MEETING ROOM BOOKING

Administrator can effect important

Management Meetings by cancelling /

rescheduling booked meetings

to avail the Conference

Room

Individuals or User Group

can book the Conference

Rooms through their IPT and get a Confirmation

Conference IPT beeps before the

allowed time is over

Unified Communication

Office Productivity

Application

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TRANSPORT BOOKING

Check Availability and Book your seat on the vehicle you like

Optimized

Capacity Planning

Proactively… !

Why to panic every time you book a cab?Why not to plan for your available transportation capacity? How can you meet your supply with today’s demand?

- The solution is at work station

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VISITOR VERIFICATION

Security Desk

Image

Response

Visitor Photograph is Captured & sent from

the front desk using a

web cam

Image is received at

the intended IP Phone

and a menu option is

presented to the resident

for action

Resident response is sent back to

the front desk for follow up

Automation of

Communication

Functions

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MARS CANTEEN MENU

Advertisements

from Canteens

Users can browse through the

various canteens and menus in

offers.

Canteen owners will be able to

upload daily menus through web

based interface.

The ordering and payment options

can also be integrated with the

standard offerings to create an

end-to-end customer driven

automated experience.

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WEB FLASH

Broad Casting of

- Socio-commercial relays (Stock

quote, , Weather forecast, games

scores, News flash …)

- Events from the intranet site

MARS WEB FLASH collates

information from the web and

dissipates the same through CISCO

IPT across the entire organization;

an alternative set up avoiding

clutters on the web

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JUKEBOX

Now the users can hear to the music of their choice from their IP Phones.

Through the MARS Jukebox the administrator can set different music folders for periodic broadcast.

Users can choose the different kind of music from the various options set up by the administrator and listen to the same.

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PC SYNC

Administrator allows invitees

to attend the conference up

to a cut-off time after the

meeting starts

“No one can usemy phone whileI am not on my

Desk”

“PC Sync offers meSECURITY”

Use any physicalextension you want

Just log inusing your Username

and Password

‘You are MOBILE’

Auto Log-inand Log-out

by another deviceusing your computeror CISCO IPT. Uses discovery protocol

from Cisco.

Lock and unlock the IPT using

pin

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PHONE LOCK/UNLOCK

Allows the users to lock and unlock

their IP Phones from the phone

manually

Great to be used in a shared phone

environment

Manages the CSS of to allows calls

from locked phones

Emergency outbound calls as well

as all incoming calls are allowed

while in a locked in state

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ADVANCED DIRECTORY SEARCH

MARS Advanced Directory Search

Application integrates with MS

Advanced Directory and allows the

corporate directory searching

through Cisco IP Phones.

Now search on department,

designation, country and other

customized fields instead of

limiting to the standard first name,

last name and ext. search.

Use the mobile phone to access

secure information fromYour organizational

directory

Additional search fields

on top of the standard

corporate directory

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EM PIN MANAGEMENT

Change the EM passwords from the

IP Phone of the user. Now the user

does not have to request for the same to

the administrator

Administrators arefree from this

day to day recurring activities

No need to configure the

Web access for each user to

achieve the same

Reduces the corporate helpdesk cost by 25-35%. This is apprx. the time spent for pwd resetting in enterprises

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VOICE MAIL

MARS Voice Mail never allows you

to miss a call again. The

unanswered calls are forwarded to

the voice mail and the users can

listen to them once they are back

in their desks.

The Voice Mail system uses the

same MARS platform services to

render this functionality. No

requirement for extra hardware or

servers for the same.

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AUTO REDIAL

One time dial and connect. If the dialed in party is not responding than the application identifies ‘No Answer’ and keep on dialing till the time the call is answered or is hard stopped by the user.

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UC Solution Examples

Hospital BillingHospital Billing

Group Sharing Group Sharing of Phoneof Phone

Profile Profile ManagementManagement

Production AlertsProduction AlertsSecurityEvacuation

Personalized Personalized BankingBanking

Retail SolutionRetail Solution

Outlook Outlook IntegrationIntegration

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Security Evacuation• Solution Overview:

– Leveraging the network in light of the heightened security environment is a genuine organizational goal

– Parsec offers preventive as well as reactive solutions to address the need

– Starting with a simple visitor verification to messaging, broadcasting, announcement and digital signage the solution leverages the power of the entire network resources at its disposal to minimize damage to property and human lives

– Hard key combination for control room intimation from users

• Benefits– The solution leverages the already existing

network infrastructure – Effects a security set up which intimates through

all available channels; i.e. voice, LCD screens, phone screens, mobile phones

– Helps in effecting an evacuation plan and associated emergency procedures

– Plays localized content to ensure a safe exit for all

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Hospital Billing• Solution Overview

– Communication enables the entire patient care pathway

– Automates the billing and payment procedures

– Nurses can input billing events from patient bedside

– Payment gateways are integrated on each extensions

– Billing details are shown on patient bed side terminals

– Payment confirmation and dues clearance obtained by patients from the confines of their rooms

• Benefits

– Patients are always in the know of the charges upon them

– Less surprises leading to less bad debts & repeat business

– Improves room occupancy

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Group Sharing of a Single Phone• Solution Overview

– Brings down the initial cost of IPT roll out– Intelligently shares a single phone among

co-workers, through virtual extensions– Incoming pop-ups are configured on user

PCs– In-built voice mail system for missed calls– All outgoing calls are authenticated for

costing

• Benefits– Allows organizations to switch from TDM to

IP at one go with fixed budget– Manages the cost at end points

deployments– Prevents cost escalation – Depending on usage physical phones can

be augmented in various phases – Outgoing calls are managed through user

authentication

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Profile Management• Solution Overview

– Allows using the single line conference stations for both PSTN and VoIP dialing

– Conforms to all the related legalities – Prevents call patching – Manages PBX partitions

• Benefits– Allows the same single line conference

stations to be used smartly for both PSTN and VoIP conferencing

– Conforms to all the legal restriction in doing so

– A clean solution not cluttering the conference rooms with multiple devices

– Reduces costs associated with purchasing additional devices

PSTNReceive Incoming / Dial Outgoing calls

VOIPReceive Incoming / Dial Outgoing calls

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Production Alerts• Solution Overview

– Communication enables the production line

– Integrates with underlying ERP system– PPC alerts are initiated by assembly line

managers through hard key press– Multiple intimations send based on

severity levels– Conforms to the defined workflow for

escalated intimations

• Benefits– Allows finger tip control to production

managers– Damage control in case of in-line fault

identification– Events are captured and stored for

future reference– Inventory control integrated across the

assembly line

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Personalized Banking• Solution Overview

– Pre notification to account managers when client walks into the branch

– Arms the bank personal with prior information about the customer

– Multiple intimation sent at one go to different departments

– Real time status update at multiple ends

• Benefits– Allows the banks to pro actively engage

in customer care– Once the customer enters the premises

it flashes all the related information – The customer can than be directed

automatically to a pre designated counter

– Executive are all prepared before hand for customer interactions

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Retail Solution• Solution Overview

– Ensures customer convenience– Allows customers to check out color and size

availability of a particular make, reading through the RFID tag

– Voice enables the entire function so that talking to the concerned person is just a click away

– Intimates the floor manager about customer requirements

– Captures customer requirements for intelligent reporting and pattern analysis

– Integrates with the retail store management solution– Flashes all price and promotion related info through

the phone screen

• Benefits

– Customer preference are addressed quickly– Customer buying decision is pro actively influenced– Customer time in the store is not only spend in

searching but in later stages of decision making; i.e. trying out, color preference, sizes etc.

– The same number of executives now handles more customers

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Outlook Integration• Solution Overview

– Integrates the PBX with MS Outlook– Allows incoming call notification on Outlook

client with contact details– Option to add/edit contact on incoming call– Call transfer from Outlook to other contacts

stored in Outlook– Make conference calls from Outlook– Click from outlook to make a call– Hold, un hold call and call barring– Favorite call and photo call facility with call

diversion – Calendar notifications on user phone

• Benefits– Great convenience to end users– Increases productivity– A single application multiple function

capability– Intelligently manage multiple contact lists

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Playing IVR Prompts

Disabling Long Distance Codes

Applications For The Hospitality Sector

Connectors To Enterprise Deployments

Supplementing the Helpdesk Functions

Interfacing with Corporate Directories

State monitoring

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Parsec UC Offerings

• MARS UC Application & Components

• UC Solutions• Remote Team• Customized

Application Development

• Outsourced Product Development

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Parsec Services

• Professional Services– Assessment services: Gap analysis, Architecture design &

Business case preparation– Development Services: Built the solution from pre-build

modular components, and required custom code– Testing: Testing the feature, functionality and capability of

the overall solution– Implementation: Limited deployment and complete roll out

of the solution • Training Services: Parsec offers training on general UC

as well as the usage and benefit of deployed applications. The different flavors of the training can be conducted onsite, at office or remotely.

• Support Services: Parsec helpdesk and support services helps clients in running their site optimally and cost effectively

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Customers

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About Parsec

• Parsec is working in the telecommunication and unified communication domains for the past decade and half

• Parsec is a leading Cisco technology development partner developing products and solutions in the advanced unified communication technologies

• Fully equipped telephony and UC lab for development and testing

• Certified products in latest Cisco unified communication technologies

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348, Udyog Vihar-II, Gurgaon, Haryana-122016, India, Tel: +91 124 4502000, Fax: +91 124 4002503

Info@parsec-tech.com | www.parsec-tech.com