pantaloon mis assignment

8/12/2019 Pantaloon Mis Assignment

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MANAGEMENT INFORMATION SYSTEM (MIS)

Pantaloon

Submitted to:Prof. H.K. Mishra

Submitted by:Amit Goel (29 !)

Anand P"a#a$% (29 &)

In$titute o' Ru"al Mana ement Anand

2009



ContentsContents...........................................................................................................................................2

CASE SUMMARY..................................................................................................................... ....... 4

1. MISSION OF THE ORGANIZATION....................................................................................... .....42. MISSION OF THE MIS................................................................................................................. 5

3. ORGANIZATION STRUCTURE......................................................................................... .......... 5

5. ARCHITECTURAL APPROACH...................................................................................................7

. FORM OF MIS..............................................................................................................................7

7. FAYOL!S MO"EL......................................................................................................................... 7

7.1 P#$nn%n&' ................................................................................................................................ 7

7.2 O(&$n%)%n&...............................................................................................................................7

7.3 St$**%n&' ..................................................................................................................................+

7.4 "%(e,t%n&'.................................................................................................................................+

7.5 Coo(-%n$te $n- Cont(o#s'........................................................................................................+

+. OMNIS MO"EL............................................................................................................................ +

+.1 /0 -oes t/e o(&$n%)$t%on nee- %n*o( $t%on ........................................................................+

+.2 /o $(e t/e e0 st$ e/o#-e(s ...............................................................................................

+.3 I-ent%*%,$t%on o* In*o( $t%on S0ste ........................................................................................

. APPLYING MINTZ ERG!S MO"EL.............................................................................................

.1O(&$n%)$t%on P0($ %-...............................................................................................................

.2 T($ns$,t%on 6(o,ess%n& S0ste TPS8.................................................................................. 19

.3 M$n$&e ent Re6o(t%n& S0ste MRS8.................................................................................11

.4 E:e,;t%<e S;66o(t S0ste ESS8..........................................................................................12

.5 In*o( $t%on s0ste E<ent C0,#e............................................................................................12

19. "ATA AN" INFORMATION MANAGEMENT......................................................................... ..12

19.1 "$t$ So;(,es.............................................................................................................. ........ 12

19.2 "$t$ M$t(%:..........................................................................................................................13

19.3 C$(-%n$#%t0 M$t(%:................................................................................................................13

19.4 P(o,ess "et$%#s........................................................................................................... ........ 14

19.5 P(o,ess M$t(%:' ............................................................................................ ............ ..... 15

19. E=R "IAGRAM............................................................................................................ ........ 15

19.7 In*o( $t%on M$t(%:...............................................................................................................1

19.7.1 Fo( S$#es Te$ = o6e($t%on$# #e<e#................................................................................ 1



19.7.2 Fo( A(e$ M$n$&e( = T$,t%,$# #e<e#.................................................................................1

19.7.3 Fo( t/e CEO= P$nt$#oon= St($te&%, #e<e#.......................................................................17

11. IMPLEMENTATION OF MIS PLAN..........................................................................................17

List of Figures

F%&;(e 1' O(&$n%)$t%on St(;,t;(e.......................................................................................................5

F%&;(e 2' O(&$n%)$t%on$# P0($ %-.....................................................................................................



CASE S MMA!"Pantaloon "ou* i$ a la" e Indian +on lome"ate ,it% di-e"$i'ied bu$ine$$ inte"e$t and and %a-e been

*"omoted by .i$%o"e /iyani00 T%e +om*any aimed at *"o-idin total $ati$'a+tion to t%e +u$tome"$

t%"ou % ,ide -a"iety o' item$ "i %t *"i+in *lea$u"able ambien+e e1+ellent $e"-i+e be$t ualityand +on-enient -i$ual me"+%andi$in 0It$ bu$ine$$ %a$ "o,n '"om one $to"e in .ol#ota in 399! o++u*yin an a"ea o' & S 0 't0 to !2$to"e$ a*a"t '"om ou" 22 'a+to"y outlet$ lo+ated in multi*le +itie$ o++u*yin an a "e ate a"ea o'23 ! 4 & S 0 't0 Pantaloon %a$ been a *ionee" in int"odu+in t%e +on+e*t o' me a "etail $to"e$ inIndia +alled 5Pantaloon$6 'o" t%e enti"e 'amily0 In an e1t"emely *"i+e7$en$iti-e ma"#et li#e India t%ePantaloon$ +%ain o' $to"e$ %a$ been $u++e$$'ul in maintainin t%e e uilib"ium bet,een uality and

*"i+e0 Pantaloon outlet$ %a-e been *o$itioned a$ a +om*lete 'amily de$tination *"o-idin -alue7'o"7money ood$0Ea+% "e ion %a$ a Regional hub. 8nde" t%ei" +ont"ol i$ $e-e"al Distribution Collection Centers. T%e

*"ima"y 'un+tion o' t%e$e i$ to di$t"ibute t%e *"odu+t$ a+"o$$ t%e PANTA;OON "etail $to"e$0T%ey belie-e t%at t%ei" mo$t -aluable a$$et$ a"e t%ei" *eo*le youn in $*i"it ad-entu"ou$ in a+tion,it% an a-e"a e a e o' 2! yea"$< t%ey a"e $#illed = uali'ied *"o'e$$ional$0Pantaloon %a$ it$ ma"#etin $t"ate y to $tay a%ead in t%e +om*etition li#e Pantaloon i$ t%e title$*on$o" o' t%e e-ent Femina Mi$$ India 2 !0 Pantaloon i$ buyin *"ime a"ea$ in$tead o' ta#in"ental$ a$ "ental$ a"e no, 'i'ty *e" +ent %i %e" +om*a"ed to ,%at it u$ed to be0 Pantaloon>$ o,n$to"e$ ,ill al$o $to+# non7a**a"el "elated me"+%andi$e $u+% a$ $tationa"y *en$ i't$ and toy$ 'o" t%e'ilm0T%e +om*any t%at %a$ "o,n at a t"emendou$ *a+e i$ no, 'a+ed ,it% t%e +%allen e o' #ee*in t%e

ball "ollin ,it% +om*etito"$ $ta"tin to et t%ei" a+t to et%e"0 ?%ile Pantaloon %a$ +on$i$tentlymana ed to e1e+ute it$ e1*an$ion *"o@e+t$ 'o"ay$ into ne, +ate o"ie$ ,ill %a-e to be e ually$u++e$$'ul 'o" it to be able to deli-e" t%e #ind o' "o,t% it %a$ mana ed in t%e *a$t0 Gi-en it$ambitiou$ e1*an$ion *lan$ Pantaloon i$ li#ely to $u$tain it$ 'i"$t mo-e" ad-anta e0 ?%ile ne,$to"e$ ,ould d"i-e "e-enue "o,t% $u$tainin +u$tome" attention on+e t%e no-elty o' a 'o"mat,ea"$ o'' i$ a +%allen e0Pantaloon o*e"ate$ in a +om*etiti-e en-i"onment0 T%e +om*any %a$ inte "ated ba+#,a"d$ into

a"ment$ manu'a+tu"in e-en a$ it e1*anded it$ "etail *"e$en+e at t%e '"ont end ,ell be'o"e anyot%e" "etail +om*any attem*ted t%i$0 It ,a$ t%e 'i"$t to int"odu+e "etail de*a"tmental $to"e 'o" t%eenti"e 'amily t%"ou % Pantaloon in 399!0 Today Pantaloon i$ t%e 'a$te$t "o,in "etail +om*any in

India0 In our assignment we have focused only on the retail chain of Pantaloons and not on the complete Pantaloon retail Pvt Ltd. which includes stores under the name of Pantaloons, Big Ba aar, Central, !ood Ba aar etc.

#. M$SS$%& %F 'HE %!(A&$)A'$%&



• ?e $%a"e t%e -i$ion and belie' t%at ou" +u$tome"$ and $ta#e%olde"$ $%all be $e"-ed only by+"eatin and e1e+utin 'utu"e $+ena"io$ in t%e +on$um*tion $*a+e leadin to e+onomi+de-elo*ment0

• ?e ,ill be t%e t"end$ette"$ in e-ol-in deli-e"y 'o"mat$ +"eatin "etail "ealty ma#in+on$um*tion a''o"dable 'o" all +u$tome" $e ment$ 'o" +la$$e$ and 'o" ma$$e$0

• ?e $%all in'u$e Indian b"and$ ,it% +on'iden+e and "ene,ed ambition0• ?e $%all be e''i+ient +o$t7 +on$+iou$ and +ommitted to uality in ,%ate-e" ,e do0

2. M$SS$%& %F 'HE M$STo $t"en t%en t%e +u""ent $u**ly +%ain o' Pantaloon by im*"o-in t%e di$t"ibutionB *"o+u"ement$t"ate y o' t%e +om*any and %el* "etain it$ $%a"e in t%e +om*etiti-e "etail $e+to" and t%e"e byin+"ea$in $ale$ and *"o'itability0

*. %!(A&$)A'$%& S'! C' !EPantaloon$ +ome unde" 5 i-i$ional /u"eau+"a+y6 ty*e o' o" aniCation$0 e+i$ion$ a"e ta#en+ent"ally a$ ,ell a$ lo+ally at t%e "e ional le-el0

Fi u"e 3: O" aniCation St"u+tu"e



"ource : om*any "e+o"d$

+. ,$E-S %F A!CH$'EC' !E+.# Ar hite tura/ ,ieT%e o-e"all aim o' Pantaloon i$ to in+"ea$e it$ ma"#et $%a"e in t%e boomin Indian "etail indu$t"y0 Iti$ +u$tome" o"iented +om*any0+.2 Stru tura/ ,ieIt "elate$ to 'un+tion$ and "elation$ amon t%em0 P"odu+tion P"o+u"ement 'inan+e and Ma"#etin

a"e -e"y +"iti+al 'un+tion$ 'o" t%e Pantaloon0+.* 1eha ioura/ ,ie /e%a-io"al -ie,$ in+lude $tate o' $y$tem$ in *la+e0 In-ento"y %oldin +o$t$ o' *"odu+tion unit$ andoutlet$ a"e *a"t$ o' t%e D$tate$ o' t%e $y$tem$ to be monito"ed0 P"i+in *oli+ie$ a"e ma"#et d"i-enand a"e o-e"ned by D,%at7i' analy$e$ 'o" a**lyin t%em a+"o$$ t%e o" aniCation0+.+ E3e ution ieE1*li+itly not%in mu+% i$ ,"itten about t%i$ a$*e+t in t%e +a$e0

He$-> Re&%on$# P(o*%tCente(

Me(,/$n-%s%n&

HR$(e/o;se?"CC M$( et%n&O6e($t%ons

In@$(- P%, %n& "%s6$t,/A(e$M$n$&e(

A(e$M$n$&e(

o;t#etM$n$&e(s

C$te&o(0M$n$&e(s

P(o-;,e

P$, $&e-P(o-;,ts P(o,;(e e

nt Te$

M$n;*$,t;(e(s

O;t#et

"%s6$t,/

C;sto e(s

M$te(%$# F#o@

He$- > P$nt$#oons



4. A!CH$'EC' !AL APP!%ACHT%e MIS ,ill be u$ed by t%e %ead o' t%e o" aniCation a$ ,ell a$ t%e $ta'' at di''e"ent Re ional %ub$'o" ta#in lo+aliCed de+i$ion$ a$ ,ell a$ #ee*in in tune ,it% t%e +ent"al de+i$ion7ma#in body0 Soe$tabli$%in a"+%ite+tu"e ,ill %el* in ettin uni'o"mity a+"o$$ u$e"$0 T%e o" aniCation $t"u+tu"e$%o,$ t%at a Clustered #rchitecture a**"oa+% ,ill be $uitable 'o" de-elo*in MIS0It mana e$ %ete"o eneou$ *"odu+t$ and $e"-i+e$ and it %a$ *"odu+tion unit$0 O" aniCation i$di-i$ionali$ed but many de+i$ion$ a"e +ent"aliCed0

5. F%!M %F M$SPantaloon ,ill %a-e to o*t 'o" a e+i$ion Su**o"t Sy$tem ,%i+% ,ill %el* t%em in +a*tu"in t%e+u$tome" data and 'u"t%e" +ombine t%i$ data ,it% ba+# o''i+e a**li+ation$ 'o" t%e 'ul'ilment o' t%ei"ob@e+ti-e$0 T%i$ SS ,ill %el* t%em to ta#e de+i$ion$ *e"tainin to -a"iou$ a$*e+t$ li#e *"i+in$u**ly +%ain mana ement and ,ould 'u"t%e" %el* t%e o" aniCation to be +u$tome" +ent"i+0 It deal$

,it% t%e un$t"u+tu"ed *"oblem$< a model 'o" de+i$ion ma#in i$ "e ui"ed0

6. FA"%L7S M%8EL6.# P/anning:T%e o" aniCation6$ lon te"m oal i$ to +a*tu"e a ma@o" *ie in t%e ma"#et $%a"e and ea"n ood

*"o'it$0 Fo" t%i$ *u"*o$e t%e o" aniCation %a$:• A P"o+u"ement *lan ,%e"e it *"o+u"e$ it$ 'ini$%ed ood$ (a**a"el$) '"om -a"iou$ b"and

manu'a+tu"e"$0• A outlet $ite $ele+tion *lan (to o*en at +on-enient and *"o'itable lo+ation)•

A ma"#etin *lan ,%e"e ( olle+t a**a"el$ 'oot,ea" et+ '"om +om*anie$ and allo+ate $to"e$*a+e et+0 Ad-e"ti$in 0)

• A 'inan+e *lan on "e-enue$ and e1*enditu"e and %o, many $to"e$ to o*en %o, many b"and$ to#ee*0 Redu+in in-ento"y le-el$0

6.2 %rgani ing%!(A&$)A'$%& M$S

Le e/ oforgani ati

onFun tions A tors

Le e/ ofM$S

!e orts A tors

S'!A'E($C

P"odu+tion Finan+eP"o+u"ement

Ma"#etin

/oa"d o'i"e+to"$

%ai"manMana in

i"e+to"

S'!A'E($C

aily "e-enue+olle+tion

aily *"odu+tion andin-ento"y $old dailyout$tandin "e*o"t$

de+i$ion$ to o*enne, outlet$

/oa"d o'i"e+to"$%ai"man

Mana ini"e+to"



'AC'$CAL


Ma"#etin

Gene"alMana e"$Mana e"$

'AC'$CAL

Sale and $u**ly"e*o"t$ In-ento"y

$tatu$ "e*o"taily *"odu+t ,i$e

demand

Outlet ,i$e "eo"de" *oint EO le-el

Gene"alMana e"$Mana e"$

%PE!A'$%&AL


Ma"#etin

Su*e"-i$o"$P"odu+tionMa"#etini$t"ibuto"$Sto"e in+%a" e

'loo" $ta'' outlet$

%PE!A'$%&AL

P"odu+t7ty*eaily P"o+u"ement

E1*en$e$ In-ento"ie$$to+# Fini$%ed

ood$

Su*e"-i$o"$P"odu+tionMa"#etini$t"ibuto"$Sto"e in

+%a" e 'loo"$ta''

outlet$

6.* Staffing:T%e $ta'' in+lude$ a"ea mana e" $to"e mana e" +ate o"y mana e"$ $ale$ team et+0

• el*in em*loyee$ to "ealiCe t%ei" *otential t%"ou % inno-ati-e R *"a+ti+e$• Pe"'o"man+e im*"o-ement o' em*loyee$ by "e ula" in7%ou$e and e1te"nal t"ainin

6.+ 8ire ting:• Ne, *"odu+t$B de$i n$ to be int"odu+ed ( uantity7,i$e and -a"iety7,i$e)0• Identi'i+ation o' *"o*e" $to"e$ lo+ation• ontinuou$ $u**ly o' in-ento"ie$ '"om $u**lie"$ (P"e*a"ation o' *"o+u"ement $+%edule)• In-ento"y *lannin monito"in and t"a+#in o' ,o"# in *"o+e$$0

6.4 Coordinate and Contro/s:• In-ento"y +ont"ol to #ee* t%e +o$t at o*timum le-el0 Monito"in ?IP• O"de"$ *la+ed to t%e $u**lie"$ 'o" in-ento"ie$0• Holume$ o' t%e o"de"$ '"om t%e +u$tome"$ t%at t%e +om*any +an %andle• O" aniCed "e*o"t$ at all le-el$0•

om*etito"$

;. %M&$S M%8EL;.# -h< does the organi ation need information=T%e o" aniCation need$ in'o"mation to +oo"dinate it$ 'lo, o' mate"ial$ $moot%ly and "edu+et"an$a+tion +o$t$ ,%i+% may in+"ea$e due to in'o"mation a$ymmet"y amon -a"iou$ 'un+tionalde*a"tment$0



E0 0 t%e ma"#etin de*a"tment need$ to +oo"dinate ,it% t%e *"o+u"ement de*a"tment to %andle t%ein-ento"y and *"e-ent $to+#7out$0

;.2 -ho are the >e< sta>eho/ders=T%e #ey $ta#e%olde"$ a"e t%e +om*any em*loyee$ $%a"e%olde"$ and +u$tome"$0

;.* $dentifi ation of $nformation S<stem8es ri tion Pro esses !e/ated

fun tionsContro/s

Pro urement$nformations<stem

7 P"o+u"e '"om ,%ole$ale"$7 P"o-idin te+%ni+al #no,7

%o,

7 Ma"#etin7 A++ountin

7 Su"*lu$ mana ement7 emand

Finan e andA ounting$nformationS<stem

7 Mana e A++ount$ 7Plannin =+on$t"u+tion7 R Finan+e

7AB $tanda"d$7O" aniCation Poli+y

Mar>eting$nformationS<stem

7 Sto+# maintenan+e7 Me"+%andi$in7 Sellin7 u$tome" $e"-i+e

7 i$t"ibution7 A++ountin

7 Fo"e+a$t demand$7 u$tome" +om*laint$7 om*etition

Produ tion$nformationS<stem

7 P"odu+t$7 Mana e emand7 Get "a, mate"ial7 Mana e *"odu+tion

7 R7 Ma"#etin7 i$t"ibution7 Finan+e

7 P"odu+tion %a$ to be a$ *e"t%e $*e+i'ied uality

Human!esour e$nformationS<stem

7 Re+"uitment o' em*loyee$7 T"ainin *"o-ided7 P"omotion7 a**"ai$al

7 R 7 Finan+e

7Plannin and /ud et7O" aniCational Poli+y

9. APPL"$&( M$&')1E!(7S M%8EL9.# %rgani ation P<ramidFi u"e 2: O" aniCational Py"amid



"ource : /a$ed on a$e Study

9.2 'ransa tion ro essing S<stem ?'PS@ It e$timate$ numbe" o' t"an$a+tion$ ,it% indi+ation$ on mode and medium in an o" aniCation and it

*"o-ide$ a $+o*e to identi'y a"ea$ o' automation in t%e o" aniCation to o*timiCe t"an$a+tion +o$t andtime0

'ransa tion8es ri tion

Mode of'ransa tion

Pro esses (oa/ Pur ose !emar>s

i$*at+% o' P"odu+t$ to$to"e$

/at+%BO''line

olle+t demand note$'"om +ity $to"e$

To +olle+t demand note$in time

an be automated'o" O;TP

Tactical Level

Strategic Level

E 6#o0ee

Re,o(- ee6%n&

Ho@ to6(o-;,e

H; $nReso;(,e

O6e($t%onsM$( et%n&P(o-;,t%on

Est$ #%s/%n&$( et

#%n $&es

M$n$&eSto(es

S$#es(e&%on

An$#0s%s

In<ento(0Cont(o#

Cont($,t%n& BRe#o,$t%n&

,ont(o#

E 6#o0ee

Re,o(- ee6%n&

Pe(sonne#P#$nn%n&

S$#esP(o e,t%o

n

/e(e toest$ #%s/

6(o-;,t%on

;n%t

P(o*%t$ %#%t06(o e,t%on6e( sto(e

Est$ #%s/ #%n $&es @%t/ s;66#%e(s *o(

R$@ M$te(%$#

Operational Level



en-i"onmentuality +%e+#in o'

*"odu+t$0O''line uality +ont"ol Re@e+t *"odu+t$ not

meetin uality$tanda"d$

7

Sou"+ed /uyin '"omdi''e"ent +om*anie$0

O''line Gi-in o"de"$ to-a"iou$ +om*anie$

To et timely deli-e"y'"om +om*anie$

an be automatedonline 'o" O;TPen-i"oment

In'o"m "e ional +ent"eabout t%e le-el o'in-ento"y $+%edule

O''lineBbat+%mode

P"e*a"e daily $+%edule'o" +ity $to"e

i''e"ent "e ui"ement o'di''e"ent *"odu+t$

an be automatedonline 'o" O;TPen-i"oment

Sellin o' *"odu+t$ -ia,eb$ite

Online Re+ei-in O"de" -ia?eb$ite

P"om*tly attend t%eo"de"

7

9.* Management !e orting S<stem ?M!S@P/a e Sour e !e ort 8es ri tion Pro essed !e ort

edSto"e$ A"ea Mana e"

7 aily ?ee#ly Mont%ly $ale$ 'i u"e7 aily ,ee#ly Mont%ly +u$tome"$ -i$it7 aily In-ento"y o' $to"e$7 Item$ belo, 9 J $e"-i+e $to+# 7 om*laint$ o' +u$tome"

P"o+e$$edP"o+e$$edRe*o"tedP"o+e$$edRe*o"ted

i$t"ibutionolle+tion ente" 7 Re ui"ement$ '"om $to"e$

7 Re*leni$%ment $+%edulin o' $to"e$7 P"o+u"ement S+%edulin7 In-ento"y le-el item ,i$e in ,a"e%ou$e

Sale$ Team7 Item$ and uantity to be *"o+u"ed7 P"i+e to be *aid

Re*o"tedP"o+e$$edP"o+e$$edP"o+e$$ed

Re*o"tedP"o+e$$ed

Re ional ub omme"+ial7 Total *"o'it and "e-enue '"om $to"e$7 Total uantity %andled by $to"e$7 In-e$tment "e ui"ed in $to"e$

Ma"#etin7 emand *"o@e+tion 'o" item$ in a $to"e$7 emand e$timation at -a"iou$ lo+ation7 A-e"a e $ale$ o' $to"e$ and a-e"a e *"o+u"ement

O*e"ation$7 A-e"a e "etail $*a+e a+ ui"ed at ea+% $to"e7 Re ui"ement 'o" ne, $to"e$7 A-e"a e in-ento"y o' $to"e$

P"o+e$$ed

P"o+e$$ed



7 A-e"a e "e*leni$%ment time 'o" $to"e$Me"+%andiCin

7 Total *a+#a in +o$t P"o+e$$edRe ional ead i$t"ibution +olle+tion +ente" *e"'o"man+e

Sto"e$ *e"'o"man+e "e*o"t

P"o'itability o' $to"e$

Re*o"ted

9.+ E3e uti e Su ort S<stem ?ESS@Ha"iou$ "e*o"t$ ene"ated 'o" t%e St"ate i+ a*e1 o' t%e Pantaloon li#e EO o' t%e +om*any0Indi+ati-e li$t o' $u+% "e*o"t$ a"e li$ted in t%e 3 0!0K0

9.4 $nformation s<stem E ent C< /ePantaloon i$ -e"y mu+% uality +on$+iou$ +om*any and $to+#$ *"odu+t$ o' b"anded +om*anie$ only0It al$o %a$ it$ o,n *"i-ate label$ ,%i+% it eit%e" $ou"+e$ '"om t%i"d *a"ty manu'a+tu"e" o" t%"ou % it$o,n *"odu+tion unit0 In bot% +a$e$ uality i$ ne-e" +om*"omi$ed0 It al$o ,ant$ to in+"ea$e t%e

ma"#et $%a"e in o" aniCed Retailin 0 ue to $udden in+"ea$e in t%e numbe" o' +om*anie$ ente"ininto t%e o" aniCed "etailin Pantaloon i$ e1*e"ien+in t%e %i % tu"no-e" due to *oa+%in by ot%e"+om*anie$0

So ,e %a-e *"e*a"ed an e-ent +y+le ba$ed on Em*loyee Tu"no-e":

?High Em /o<ee 'urno er@ (Midd/e Management La<erE3 erien es turno er )

E ents in fun tion u dating in information base

Change in e ents Management B Contro/(More Sa/ar< b< om etitors ) (Em /o<ee 8issatisfa tion )

#0. 8A'A A&8 $&F%!MA'$%& MA&A(EME&'#0.# 8ata Sour es

S. &o. 8ata Sour e 8ata Asso iated30 Re ional %ub$ ubLId ityL Name StateLName Add"e$$20 Sto"e$ Sto"eL Id ;o+ationL Name SiCeL A"ea

Sto"eL Fo"mat NoLo'LItem$ ubLIdK0 P"odu+t$ P"odu+tLName Ha"iety Sto+#L o'L P"odu+t P"odu+tLP"i+e Sto"eLId

0 Em*loyee$ Em*loyeeL I Em*loyeeL NameEm*loyeeL e*a"tment Em*loyeeL e$i nation ubL Id L Id



Em*loyeeL 'un+tion0 i"e+t +on$olidation

+ent"e ( )LId ;o+ationL Name ubLId

40 om*any(Pantaloon) om*anyLId ;o+ationLName!0 Su**lie"$ Name I *"odu+t $u**lyin -olume o' t"ade0&0 u$tome" u$tome"LId u$tome"LName AmountLPu"%a$ed

uantityLPu"+%a$ed P"odu+t$LPu"+%a$ed

#0.2 8ata Matri3S. &o. 8ata 8es ri tion % ner Shared b<

C H! 8 % M P30 Re ional %ub$ Pantaloon( )

20 Sto"e$ O*e"ation$(O)

K0 P"odu+t$ Ma"#etin (M)

0 Em*loyee$ umanRe$ou"+e( R)

0 i"e+t +on$olidation+ent"e ( )

i$t"ibution( )

40 om*any(Pantaloon) Pantaloon( )

!0 Su**lie"$ P"o+u"ement(P)

&0 u$tome" O*e"ation$(O)

#0.* Cardina/it< Matri3



#0.+ Pro ess 8etai/sProess D

Pro ess 8es ri tion '< e ofPro ess

(oa/ A ti ities

30 %e+#in uality Su**o"t /ette" *"i+e"ealiCation

7 uality A$$e$$ment

20 Pa+#a in and di$*at+% to"etail $to"e$

Su**o"t Timely eli-e"y o'P"odu+t to Sto"e$

7 Pa+#a in7 T"an$*o"tin it to $to"e$

K0 Payment to ,%ole$ale"$ Su**o"t Simultaneou$ ood"ealiCation to,%ole$ale"$

7 a$% *u"+%a$e7 A++ountin 'o" in*ut$u**ly7 edu+tion o' T"an$*o"t

o$t0 A+ ui$ition$ and addin

ne, "etail$ $*a+e$Mana ement

To in+"ea$e ma"#et *"e$en+e and ta#e on

bi *laye"$

;oo# 'o" *"ime lo+ationand $uitable a+ ui$ition$0

0 Sale and Ma"#etin o"e Ma1imiCin "e-enue$and *"o'it$0

In-e$tment in ma"#etinne, *a"tne"$ ma1imiCin+u$tome" $ati$'a+tion0

40 P"o+u"in *"odu+e '"om,%ole$ale"$

Su**o"t Meet t%e a* bet,eenemand = Su**ly

7P"o+u"ement '"om,%ole$ale ma"#et

7 ommuni+atin ,it%

!0 P"odu+tion Su**o"t A$ *e" demand Re+ei-e demand '"omma"#etin B *"odu+e intime

S" 0

No

ata e$+"i*tion Re ional ub$

Sto"e$ P"odu+t$

Em*loyee$

om*any

Su**lie"$

u$tome"$

30 Re ional %ub$ 37m 37m 37m 373 37m 37m 37m

20 Sto"e$ m73 m7m m7m m7m m7m m7m m7m

K0 P"odu+t$ m73 m7m m7m m7m m7m m7m

0 Em*loyee$ m73 m7m m7m m7m

0 i"e+t +on$olidation+ent"e ( )

m73 m7m m7m m7m m7m

40 om*any(Pantaloon)

m73 37m 37m 37m 37m 37m 37m

!0 Su**lie"$ m73 m7m m7m m7m m73

&0 u$tome" m73 m7m m7m m7m m73



#0.4 Pro ess Matri3:S&%.

P"o+e$$ de$+"i*tionP"o+e$$o,ne"

P"o3

P"o2

P"oK

P"o

P"o P"o4

P"o!

P"o&

30 %e+#in uality P"o+u"ement

20 Pa+#a in anddi$*at+% to "etail$to"e$

i$t"ibution

K0 Payment to,%ole$ale"$

Finan+e

0 A+ ui$ition$ andaddin ne, "etail$$*a+e$

Ma"#etin

0 Sale and Ma"#etin Sale$

40 P"o+u"in *"odu+e'"om ,%ole$ale"$

P"o+u"ement

6. P"odu+tion P"odu+tion

#0.5 E ! 8$A(!AM

Regional

Hub/$s

Warehouse/DCC

S;66#%

e- 0

"%s6$t,/P(o-;,ts

Pantaloons

/$s

Suppliers

se##s

Products

Co 6$n0=%-

A--(ess

C%t0Dn$e

N$e

N$e

Lo,$t%on Dn$ e

H; D%-

N$ e

C;stDn$e

C;stD%-



#0.6 $nformation Matri3

$%.&.$ !or "ales 'eam( operational level

$nterna/ B !e orted $nterna/ B Pro essedF"om

7 Item$ to be *"o+u"ed7 uantity to be *"o+u"ed7 uality *a"amete"$ 'o" *"odu+e

F"om 7 emand item ,i$e7 Mont%ly ,ee#ly demand o' item$

E3terna/ B !e orted E3terna/ B Pro essedF"om

7 T"an$*o"tation $+%edulin 'o" +om*any

7 Futu"e "e ui"ement o' Item$7 E1*e+ted *"i+e 'o" item$

F"om 7 P"i+e 'lu+tuation in ma"#et

7 T"an$*o"t "oute$ 'o" *"o+u"ement

$%.&.) !or #rea *anager ( 'actical level

$nterna/ B !e orted $nterna/ B Pro essedF"om Sto"e$

7 Total $to+# and $ale -alue7 Total "etail $*a+e o++u*ied

F"om 7 Sto+#$ a-ailable7 Re*leni$%ment $+%edule

F"om Sto"e$7 In-ento"y item ,i$e7 ailyB,ee#ly $ale$ -alue7 Item ,i$e $ale$ -alue

F"om 7 Sto+# a-ailable item ,i$e7 Re*leni$%ment $+%edule item ,i$e7 Time o' "e*leni$%ment

E3terna/ B !e orted E3terna/ B Pro essedF"om $to"e$

7 Total +u$tome" 'lo,7 Total di$+ount o''e"ed to +u$tome"$

F"om Sto"e$7 ailyB?ee#ly +u$tome" 'lo,7 Sale$ -alue *e" +u$tome"

Stores (retailoutlets)

Lo,$t%onDn$e

!plo"ee/

$s

custo!ers /

$s

E 6D%-

S%)eD$(e$

E 6Dn$e

Sto(eD%-

pantaloon mis assignment

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