pacific for hoteliers series: a focus on asia sojern's ...€¦ · complete traveller path to...
TRANSCRIPT
1Confidential & ProprietaryConfidential & Proprietary
Sojern's COVID-19 Webinar Series: A Focus on Asia Pacific for Hoteliers
2Confidential & Proprietary
Speakers
Lina AngGM - APAC
Jason ChiaManager of Customer Success
3Confidential & Proprietary
Who We Are
$13BBookings
10,000+Global Customers
350MIn-MarketTravellers
Empowering travel marketers through data.
Built on a decade of expertise analysing the
complete traveller path to purchase, Sojern drives
travellers from dream to destination.
Sojern works across airline, hotel, cruise,
transportation, tourism, and more.
4Confidential & ProprietaryConfidential & Proprietary
COVID-19 - Travel InsightsWhat is the current trend?
5Confidential & Proprietary
Poll Question #1
6Confidential & Proprietary
Regions YTD index in Searches
Source: Sojern Flight Data
Jakarta movement Order (10 Apr) Phuket airport close (10 Apr)Singapore Circuit breaker (7 Apr)
Visaya Lockdown (26 Mar)Vietnam allowing certain Flights (28 Mar)
Luzon lockdown (15 Mar) Malaysia Lockdown (18 Mar)Australia restriction (18 Mar)
Hubei Lockdown (23 Jan)
APAC experienced about 40% decrease in search from March onwards
Global Pandemic (12 Mar)
7Confidential & Proprietary
Flight Searches and Bookings to Sub Region
Source: Sojern Flight Data, Flight Searches and Bookings - Jan 1 to April 19, 2020 vs Jan 1 to April 19, 2019
Southeast Asia was the hardest hit with a drop of 84% in bookings volume compared to East Asia and Oceania
(18 Mar) The increase in Search and Booking volume is due to Chinese/Hong Kong student from Europe heading home as the infection cases increases
(17 Mar) Australian government encourage Australian to come home as other countries are closing their borders
8Confidential & Proprietary
Flight Searches and Bookings to Australia, Hong Kong and Singapore
Source: Sojern Flight Data, Flight Searches and Bookings - Jan 1 to April 19, 2020 vs Jan 1 to April 19, 2019
Singapore has the lowest Search and Booking Flight volume till date with the decrease of 78% and 90% respectively
(16 Mar) Malaysia implementing lockdown
9Confidential & Proprietary
Hotel Searches and Bookings in Sub RegionOceania and Southeast Asia have experienced a decrease of 90% booking volume from late Mar onwards
Jakarta movement Order (10 Apr) Phuket airport close (10 Apr)Singapore Circuit breaker (7 Apr)
Visaya Lockdown (26 Mar)Vietnam allowing certain Flights (28 Mar)
Malaysia Lockdown (18 Mar)Australia restriction (18 Mar)
Source: Sojern Hotel Data, Hotel Searches and Booking - Jan 1 to April 19, 2020 vs Jan 1 to April 19, 2019
10Confidential & Proprietary
Hotel Searches and Bookings in Australia, Hong Kong and Singapore
Source: Sojern Hotel Data, Hotel Searches and Booking - Jan 1 to April 19, 2020 vs Jan 1 to April 19, 2019
Bookings has decreased by 90% in April onwards
(18 Mar) Australia Restriction
(16 Mar) Malaysia implementing lockdown
(25 Jan) Hong Kong government declared the viral outbreak as an "emergency", the highest warning tier. The city's largest amusement parks, Hong Kong Disneyland Resort, Ocean Park Hong Kong, and Madame Tussauds Hong Kong are closed
11Confidential & ProprietaryConfidential & Proprietary
COVID-19 - Travel InsightsWhat are we seeing in the coming month?
12Confidential & Proprietary
Future Flight Departure Date Searches to Sub Region
Source: Sojern Flight Data, flight search conducted the last 28 days
Feb 2021 has the highest search volume in the last 28 days across all sub region
13Confidential & Proprietary
Future Flight Departure Date Searches to Australia, Hong Kong and Singapore
Source: Sojern Flight Data, flight search conducted the last 28 days
Search volume from Sep 20 onwards are on an upwards trend
14Confidential & Proprietary
Future Hotel Date Searches in Sub Region
Source: Sojern Hotel Data, Hotel search conducted the last 28 days
East Asia do see a spike in search for Oct 2020 as this could be due to domestic travel during golden week
15Confidential & Proprietary
Future Hotel Date Searches in Australia, Hong Kong and Singapore
Source: Sojern Hotel Data, Hotel search conducted the last 28 days
An upward trend for all 3 countries. Hong Kong and Singapore has a slightly flatter uptick curve compared to Australia
16Confidential & Proprietary
Domestic Demands for Jan 20 vs Apr 20 East Asia and Southeast Asia experienced an increase in domestic search and booking by 17% from Jan to Apr
Source: Sojern Hotel Data, hotel searches and bookings, January 2020 vs April 2020
17Confidential & Proprietary
Hotel Searches and Booking Lead time in Australia, Hong Kong and Singapore50% of Searches and Booking lead time are on 0-1 day and 2-7 days
Source: Sojern Hotel Data, hotel searches and bookings, January 2020 vs April 2020
18Confidential & ProprietaryConfidential & Proprietary
Recovery & Strategy
19Confidential & Proprietary
Monitor the following to identify early signs of recovery:
Active cases and death rates
Easing of lockdown restrictions and social distancing measures
Government issued travel policies
Airlines reinstating suspended flights
Early Signs of Recovery
20Confidential & Proprietary
Incentivise Postponing
Change your dates and get a 10% discounton your future booking
Promote Flexible Cancellation Policy
Customers who booked non-flexible rates can rebook up to 6 months from the original
check-in date
Promote Flexible Reservation Policy
21Confidential & Proprietary
Website Optimization
Optimize website design and functionality
Make it easy to navigate
Provide updated and accurate information
Desirable images to convey brand’s offer
Make it easy to Book!
Website Page Speed
Page load in < 3 seconds
Use Google speed test tool
22Confidential & Proprietary
Create a webpage and highlight the measures you are taking to ensure the well-being of your customers, staff and
local community.
Explain your approach to an effective hygiene and cleaning programme for staff, rooms, public spaces and staff-only areas.
Reassure future guests planning on staying with you
COVID-19 Information Page
23Confidential & Proprietary
Cleanliness Program Introduced Amid COVID-19
24Confidential & ProprietaryConfidential & Proprietary
Strategy
25Confidential & Proprietary
Poll Question #2
26Confidential & Proprietary
Here are some tips to keep your potential customers engaged and ready to book:
Reach Domestic, Regional, and International Travellers
Choose Your Audience
Get Ahead of the Staycation Trend
Use Remarketing
27Confidential & Proprietary
Why are social media platforms like Facebook
and Instagram important?
Set the Toneuse softer call-to-action (CTA)
Inspire Dreamers
28Confidential & Proprietary
Use Metasearch to Get in Front of Travel Planners
29Confidential & Proprietary
Poll Question #3
30Confidential & Proprietary
Q&A
31Confidential & Proprietary
Lina AngGM, Asia [email protected]
THANK YOU
Jason ChiaManager of Customer [email protected]
Additional Resources:https://www.sojern.com/blog/category/covid-19-travel-industry