p oin t o f sale | p oin t o f p a ymen t | p oin t o f ... · their digital age, so they are able...

Point of Sale | Point of Payment | Point of Service

Meeting the expectations of today’s consumer

In today’s ultra-competitive marketplace, it is those touchpoints between customer and operator at the Point of Sale, Point of Payment and Point of Service that will define the customer experience

Growth of e-commerce

New set of customer

expectations

Weakeningdemand for

discretionarypurchases

Store closures

Channel/operational

diversification

Store of the future

initiatives

The physical store is under pressure

Stores providing a compelling environment, with excellent customer service and linkages to the digital world, will outperform

KEEPING RELEVANT:

• Enabling shoppers to commence their journey in one channel and complete it in another

CUSTOMERS BRINGING THE DIGITAL WORLD INTO THE STORE

• Building solutions that accommodate this will be cost-effective way of future-proofing the store

• Developing solutions that link shoppers’ devices to instore technology will provide information-rich content tailored to their needs whilst digitising the store

INSTORE SOLUTIONS THAT INCREASE THE SPEED AND EASE OF SHOPPING WILL BE WELL RECEIVED

• Converging existing platforms and systems with mobile app and digital wallets has the potential to create an entirely self-service instore shopping experience


MOBILITY

CONTACTLESS

Making sure staff are equipped with tools of their digital age, so they are able to effectively deal with the digital shopper, will resonate


Hospitality re-frames its use of technologyHow things have changed:

• Competition

• Customer expectations

• Instant social media reviews e.g. Trip Advisor, etc.

• Technology migration from retail to hospitality

• Apps such as Just Eat

• Competition

• Customer expectations

• Instant social media reviews e.g. Trip Advisor, etc.

• Technology migration from retail to hospitality

• Apps such as Just Eat

Hospitality re-frames its use of technologyHow things have changed:

…but rather it is about:

• Security for tablets and Chip & PIN terminals – both static and mobile

• The welfare of your store assistants

• Customer interaction and satisfaction

• The reduction of downtime due to technology failures

• Maximizing return on hardware investment

BUT MOST OF ALL, ITS ABOUT A GREAT CUSTOMER EXPERIENCE

It’s not about mounting technology…

A failure to act will mean:

It’s not about mounting technology…

• Extra costs for replacing damaged or stolen tablets

• Damaged terminals and cables leading to checkout shutdowns

• Call out charges for on-site repairs

• Enhanced chance of a data breach leading to potential fines and loss of reputation and status

• Turning profit into loss

• Staff absenteeism - RSI

• Failing to remain RELEVANT

A real example from a Duty Free Outlet

Why mount a payment terminal?

A retailer with ten point of sale checkouts incurred 26 on-site technical repairs over a five month period*

Each call out cost $100: 26 x $100 = $2,600

*Figures based on an actual example: 350 points of sale in 160 outlets (2-3 POS per outlet) with 75 having only one point of sale.

!

There is another way


At the

• Point of Sale

• Point of Payment

• Point of Service



Our retailer with 10 point of sale checkouts, installed 10 payment mounts as a pilot. Over a four month period incurred NO technical call-outs.*


The numbers prove it:


Investment in technology mounting solutions:

• Saves money

• Increases technology uptime

• Enhances the customer experience

• Increases accessibility for ALL

• Provides a guaranteed return on investment in double quick time



THE NUMBERS PROVE IT26 breakdowns @ S100 each over 10 terminals in five months = $2,600This equates to $52 per terminal per month –or $624 per terminal per year.

With 350 terminals over 160 stores, the customer would potentially spend $212,400 per year on repair costs.

GUARANTEED RETURN ON INVESTMENTInvestment in SpacePole PED mounts (including installation) was $50,400 – less than a quarter of the annual spend on repairs, meaning that the ROI was seen in less than three months.

*Note: Figures do not take into account any revenue lost by the retailer due to out of action checkout lanes.

THE NUMBERS PROVE IT500 breakdowns @ 1,086 each per month = $543,200Financial year impact: $6,518,400

Cost of SpacePole Stack installed: 6,000 solutions x 380 = $2,280,000

GUARANTEED RETURN ON INVESTMENTReturn on investment in months = 2.55 months

*Note: Figures do not take into account any revenue lost by the retailer due to out of action checkout lanes.

A real example from an EEMEA Customer


To protect, to secure, to comply, to enable and to serve

We help you improve customer engagement

• Across the store, at the table and in the queue

• In both static and mobile applications for:

• Seasonal pop ups

• Queue-line busting

• Virtual merchandising

• Mobile payments


• Assisted sales

• Price look-up

• At table services

• Front of house

TRADITIONAL AND MOBILE POS SOLUTIONS

SPACEPOLE ESSENTIALS®The global choice

OPENSPACE™The mPOS alternative

THE CHALLENGE

When your brand is all about style and sophistication, the physical store needs to reflect that look. At the point of sale, a compact and ergonomic layout of the technology is a must. It is what the customer would expect of such a prominent fashion brand, and one that should deliver the best in customer service in a busy environment, such as that found at the UK’s Bicester Village retail complex where two stores are serviced by 37 checkouts.

THE SOLUTION

Users of SpacePole technology mounting solutions since 2012, Ralph Lauren looked to upgrade elements of their existing solution by adding a mount for the operator screen, which cleaned up the counter on the operator side. A swingarm with Chip & PIN mount to take their incumbent Verifone VX820 was also included which allowed for the terminal to be taken off the counter with all the added physical protection that SpacePole enables.

Ralph Lauren By providing modularity and a quality build we were able to offer an upgrade that added extra functionality for both operator and customer

JYSK NordicAgile and responsive – creating an omnichannel shopping experience

THE CHALLENGE

Bringing the omnichannel experience to life in the bricks and mortar store requires the widest placement of customer engagement points to ensure the best in online/in-store shopping experiences. But it is at the checkout where many enquiries are made for spontaneous purchases and potential add-ons to those already in the shopper’s basket. The incumbent SurePOS 500 terminal was static and unable to be turned toward the customer and therefore could not provide that critical interaction point at the point of sale.

THE SOLUTION

Our Technical Sales Support department quickly developed a solution that utilized a modified version of the SurePOS 500 point of sale terminal turntable. This enabled the it to be turned towards the customerallowing JYSK to also show the online catalogue of products and therefore provide a more seamless multichannel offering for their customers.

SOLUTIONS FOR ALL PAYMENT TERMINAL MANUFACTURERS

Physical protection at thepoint of payment

PCI and GDPR best practice compliant

Crystal Palace – Selhurst ParkEnabling the very latest technology with a payment mounting solution brings the desired outcome at the point of payment

THE CHALLENGE

Crystal Palace FC had installed contactless payments at their catering and hospitality points around their stadium to reduce the use of cash and speed up transaction time at busy periods prior to kick off and during half time. However, the new technology was not having the desired outcome. Cash was still king.

THE SOLUTION

SpacePole Stack payment mounts fixed the terminals to the counter tops for added security but also made them more visible to those in the queue. Crystal Palace saw an immediate and significant conversion to cashless payments, and as a result have been able to serve many more customers in those time limited trading periods

THE CHALLENGE

As a major supplier of payment technology and infrastructure to the retail sector, Mashreq Bank was keen to maximize the use of electronic payment transactions. However, there was an underlying steady failure rate among the installed base of counter mounted payment terminals. These failures included twisted cables and dropped terminals resulting in call out charges for engineers and a requirement for replacement terminals.

THE SOLUTION

By mounting the payment terminals, Mashreq understood the proven and documented savings on these types of call out and failure charges and the benefits in physical security at the point of sale. With a broad range of payment terminals in use and the many point of sale environments, we developed a custom height adjustable solution that offered customer flexibility and accommodated all of the payment terminals.

Mashreq Bank Re-framing the argument brings savings and reliability of service

Munich AirportReady for take off - Understanding the customer’s needs and time constraints were a unique differentiator in this case

THE CHALLENGE

The opening of a new terminal or satellite at any airport is a huge undertaking. SpacePole technology mounts had been in use at Munich airport’s many retail and hospitality outlets for many years. In 2016 we were able to understand and develop a solution that saw the addition of a custom signature signing pad to the payment mount to satisfy the tax authorities and card issuers for travelers from different countries across the world.

THE SOLUTION

The SpacePole product was well known and liked for its Danish build quality and ease of use. Payment terminals, for example, are rotated between customer and operator almost constantly and the airport IT department were very impressed with the almost flawless reliability in a challenging operating environment, for many years. The bespoke solution was supplied as a production ready prototype in under a week.

TABLET POS/mPOSSOLUTIONS

Omnichannel in-storesolutions

Unattendedkiosk applications

THE CHALLENGE

O2 required a customer facing application which gave accurate digital information on wait times at busy periods to their customers. The tablet platform to do this was enabled by the OpenSpace range of tablet enclosures and accessories

THE SOLUTION

Our products allowed O2 operatives to easily use and stow their tablets through the use of lanyards and pouches whilst protecting them from bumps and drops with OpenSpace SlimCase tablet enclosures.

O2OpenSpace integrates technology with applications wherever you wish to do business

THE CHALLENGE

The Just Eat online ordering platform needed to offer a tablet based mounting solution that allowed easy access and viewing of fast moving incoming food orders for their participating restaurants.

THE SOLUTION

The X-Frame is lightweight, ergonomic and with a small footprint that brought a simple solution to a potentially difficult situation. Easy to use with the option to add ClickSafe security tethers.

Just EatOpenSpace X-Frame provides a secure, practical and simple solution for wherever your workers operate

THE CHALLENGE

In-store “away from till” PoS application tablets, scanners and mobile payment terminals required both “intelligent” charging and secure storage to protect technology investment and provide reliable mPOS and customer engagement throughout the store.

THE SOLUTION

UCS provided overnight charge and storage for 5 scanners, payment terminals and tablets at one time. Zero charging faults since roll out and added daytime storage/charging for staff’s mobile devices during the working day.

MonsoonTablet solutions for fast moving retail – the ultimate charging and protection for tablets and other mobile devices to ensure unified commerce delivers

THE CHALLENGE

A new self-service application puts the customer in charge. Adding a favorite players name, photo or number to a shirt just got quicker and more fun.

THE SOLUTION

OpenSpace X-Frame to mount tablets that allow fans to interact with Real Madrid App, bringing a higher degree of personal customer engagement and freeing up staff for improved customer service elsewhere.

AdidasOpenSpace X-Frame engages at the Bernabeu, unifying commerce throughout the store and improving the experience

THE CHALLENGE

New store design for high end perfumery sales. Solution to enable an increased customer information and engagement through the use of new technology.

THE SOLUTION

The technology application must match the environment. Sleek yet secure aesthetics and flexible mounting options provided by OpenSpace delivers a range of customer facing applications, whilst looking good.

DouglasLooking good – perfumery gets a makeover

THE CHALLENGE

Tablets & Mobility solutions to help optimize company performance.

THE SOLUTION

A solution was designed and integrated into the current installation allowing customers to scan the QR code on their smartphone app in order to receive loyalty points on the their Costa Coffee Club account.

Costa CoffeeEnabling Loyalty at the point of sale, SpacePole is upgradable, flexible, futureproof

• Supplying 60% of the global top 50 retailers

• Over 7 million unique installations worldwide

• Headquarters in Epsom, UK

• Product design and operations center in Aalborg, Denmark

About usErgonomic Solutions

• Supplying 60% of the global top 50 retailers

• Over 7 million unique installations worldwide

• Headquarters in Norcross, GA

• Manufacturing and operations facility in USA and Denmark

About usSpacePole Inc.

Why partner with SpacePole?

• ENGAGE

Interact with manufacturers, suppliers and international partners

• DISCOVER

Knowledge, product training, e-learning, media toolkit & support

• GROW

Maximize returns, new opportunities, increase margins

Our vision

To be the world’s leading provider…

…of Technology Mounting & Mobility

Solutions…

…at the Point of Sale, Point of Payment and

Point of Service

Why Ergonomic Solutions Group?A few good reasons

• PROJECT EXPERTISE

Proven ability to support major projects from end to end – unique ability to provide custom made production-ready

prototypes as well as a wide range of proven standard products - we have over 20 years of experience and

understand today’s technology challenges

• TECHNOLOGY DRIVER

Our solutions can lead the introduction of technology rather than simply support it: SpacePole and OpenSpace are

ENABLERS of technology based applications

• ADDING INCREMENTAL REVENUE

Simply adding a mounting solution within the total offer increases margin and is an additional revenue stream

• LEGACY

Products are flexible yet modular to allow their interface with new and existing equipment and furniture

Why Ergonomic Solutions Group?Even more good reasons

• PROTECTION

Physical security enhancements protect end user technology investment - Proven ROI. The Ergonomic Solutions

Group are a participating members of the PCI Security Standards Council

• UNDERSTANDING & SUPPORTING LEGISLATION

Legislation driven directives such as PCI and GDPR provide “must have” demand generation

• UNDER ONE ROOF

In-house facilities include design, manufacturing, assembly and shipping. High degree of automation provides

quality assurance = stability in lead times & Danish build-quality – we control the entire process

• CLOSE RELATIONSHIPS

Technology partners have a clear understanding of product development and can plan ahead with confidence

p oin t o f sale | p oin t o f p a ymen t | p oin t o f ... · their digital age, so they are able...

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