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Overview & Outlook for the P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond Farm Bureau Underwriting Managers’ Conference Milwaukee, WI July 30, 2013 Download at www.iii.org/presentations Robert P. Hartwig, Ph.D., CPCU, President & Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: 212.346.5520 Cell: 917.453.1885 [email protected]

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Overview & Outlook for the P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond. Farm Bureau Underwriting Managers’ Conference Milwaukee, WI July 30, 2013 Download at www.iii.org/presentations. Robert P. Hartwig, Ph.D., CPCU, President & Economist - PowerPoint PPT Presentation

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Page 1: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Overview & Outlook for the P/C Insurance Industry:

Trends, Challenges and Opportunitiesin 2013 and Beyond

Farm Bureau Underwriting Managers’ ConferenceMilwaukee, WIJuly 30, 2013

Download at www.iii.org/presentationsRobert P. Hartwig, Ph.D., CPCU, President & Economist

Insurance Information Institute 110 William Street New York, NY 10038Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

Page 2: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

2

P/C Insurance Industry Financial Overview

Profit Recovery in 2012 After High CAT Losses; Ultimate

Impact of Sandy Still Unclear

2

Page 3: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

P/C Net Income After Taxes1991–2013:Q1 ($ Millions)

2005 ROE*= 9.6% 2006 ROE = 12.7% 2007 ROE = 10.9% 2008 ROE = 0.1% 2009 ROE = 5.0% 2010 ROE = 6.6% 2011 ROAS1 = 3.5% 2012 ROAS1 = 5.9% 2013:Q1 ROAS1 = 9.6%

• ROE figures are GAAP; 1Return on avg. surplus. Excluding Mortgage & Financial Guaranty insurers yields a 9.7% ROAS in 2013:Q1, 6.2% ROAS in 2012, 4.7% ROAS for 2011, 7.6% for 2010 and 7.4% for 2009.

Sources: A.M. Best, ISO, Insurance Information Institute

$14,

178

$5,8

40

$19,

316

$10,

870

$20,

598

$24,

404 $3

6,81

9

$30,

773

$21,

865

$3,0

46

$30,

029

$62,

496

$3,0

43

$35,

204

$19,

456 $3

3,52

2

$14,

394$2

8,67

2

-$6,970

$65,

777

$44,

155

$20,

559

$38,

501

-$10,000

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13:Q1

2012:Q1 ROAS

was 7.2%Net income is up

substantially (+40.9%) from 2012:Q1 $10.2B

Page 4: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

-5%

0%

5%

10%

15%

20%

25%

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 1213

:Q1

Profitability Peaks & Troughs in the P/C Insurance Industry, 1975 – 2013:Q1*

*Profitability = P/C insurer ROEs. 2011-13 figures are estimates based on ROAS data. Note: Data for 2008-2013 exclude mortgage and financial guaranty insurers.Source: Insurance Information Institute; NAIC, ISO, A.M. Best.

1977:19.0% 1987:17.3%

1997:11.6%2006:12.7%

1984: 1.8% 1992: 4.5% 2001: -1.2%

10 Years

10 Years9 Years

2012: 5.9%

History suggests next ROE peak will be in 2016-2017

ROE

1975: 2.4%

2013:Q1 9.7%

Page 5: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

A 100 Combined Ratio Isn’t What ItOnce Was: Investment Impact on ROEsCombined Ratio / ROE

* 2008 -2012 figures are return on average surplus and exclude mortgage and financial guaranty insurers. 2012 combined ratio including M&FG insurers is 103.2, 2011 combined ratio including M&FG insurers is 108.1, ROAS = 3.5%. Source: Insurance Information Institute from A.M. Best and ISO data.

97.5100.6 100.1 100.8

92.7

101.299.5

101.0

94.8

102.4

106.5

95.79.7%

6.2%4.7%

7.9%7.4%4.3%

9.6%

15.9%14.3%

12.7% 10.9%

8.8%

80

85

90

95

100

105

110

1978 1979 2003 2005 2006 2007 2008 2009 2010 2011 2012 2013:Q10%

3%

6%

9%

12%

15%

18%

Combined Ratio ROE*

Combined Ratios Must Be Lower in Today’s DepressedInvestment Environment to Generate Risk Appropriate ROEs

A combined ratio of about 100 generates an ROE of ~7.0% in 2012, ~7.5% ROE in 2009/10,

10% in 2005 and 16% in 1979

Catastrophes and lower investment

income pulled down ROE in 2012

Page 6: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

The Strength of the Economy Will Influence P/C Insurer

Growth Opportunities

6

Growth Will Expand Insurer Exposure Base Across Most Lines

6

Page 7: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

7

US Real GDP Growth*

* Estimates/Forecasts from Blue Chip Economic Indicators.Source: US Department of Commerce, Blue Economic Indicators 7/13; Insurance Information Institute.

2.7%

0.5%

3.6%

3.0%

1.7%

-1.8

%1.

3%-3

.7%

-5.3

%-0

.3%

1.4%

5.0%

2.3%

2.2% 2.6%

2.4%

0.1%

2.5%

1.3%

4.1%

2.0%

1.3% 3.

1%

1.8%

1.7% 2.3% 2.7%

2.7%

2.8%

2.8%

2.9%

0.4%

-8.9%

4.1%

1.1% 1.

8% 2.5% 3.

6%3.

1%

-9%

-7%

-5%

-3%

-1%

1%

3%

5%

7%

   20

00   

   20

01   

   20

02   

   20

03   

   20

04   

   20

05   

   20

06   

07:1

Q07

:2Q

07:3

Q07

:4Q

08:1

Q08

:2Q

08:3

Q08

:4Q

09:1

Q09

:2Q

09:3

Q09

:4Q

10:1

Q10

:2Q

10:3

Q10

:4Q

11:1

Q11

:2Q

11:3

Q11

:4Q

12:1

Q12

:2Q

12:3

Q12

:4Q

13:1

Q13

:2Q

13:3

Q13

:4Q

14:1

Q14

:2Q

14:3

Q14

:4Q

Demand for Insurance Continues To Be Impacted by Sluggish Economic Conditions, but the Benefits of Even Slow Growth Will Compound and

Gradually Benefit the Economy Broadly

Real GDP Growth (%)

Recession began in Dec. 2007. Economic toll of credit crunch, housing slump, labor market contraction

was severe

The Q4:2008 decline was the steepest since the Q1:1982

drop of 6.8%

2013 is expected to see uneven growth,

then gradually accelerate throughout the year and into 2014

Page 8: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

8

Real GDP by State Percent Change, 2012:Highest 25 States

13.4

4.8

3.9

3.6

3.5

3.5

3.4

3.3

3.3

3.3

2.7

2.7

2.6

2.4

2.4

2.4

2.4

2.2

2.2

2.2

2.2

2.1

2.1

2.1

2.1

2.0

0

2

4

6

8

10

12

14

ND TX OR WA CA MN UT IN TN WV NC SC AZ FL IA MD MS MA MI OH US CO GA MT OK MO

Perc

ent C

hang

e (%

)

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

North Dakota was the economic growth juggernaut of the US

in 2012—by far

Only 10 states experienced growth in excess of 3%, which is what we would see nationally in

a more typical recovery

Texas has had the 2nd fastest growing economy in the US

in 2012

Page 9: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

9

1.9

1.7

1.6

1.5

1.5

1.5

1.5

1.4

1.4

1.4

1.3

1.3

1.3

1.2

1.2

1.1

1.1

0.7

0.5

0.5

0.4

0.2

0.2

0.2

0.2

-0.1

-0.4-0.20.00.20.40.60.81.01.21.41.61.82.0

IL PA HI LA NE NV WI KS KY RI AR NJ NY AL VT AK VA DC ME NH ID DE NM SD WY CT

Perc

ent C

hang

e (%

)Real GDP by State Percent Change, 2012: Lowest 25 States

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

Connecticut was the only state to shrink in 2012

Growth rates in 8 states (and DC) were still below

1% in 2012

Page 10: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

74.4

73.6

73.6

72.2 73.6 76

67.8

68.9

68.2

67.7 71

.6 74.5

74.2 77

.567

.5 69.8 74

.371

.563

.755

.7 59.5 60.9 64

.169

.9 75.0

75.3

76.2

76.4 79

.373

.272

.3 74.3

82.6

82.7

74.5

73.8 77

.678

.6

84.5

82.7

76.4

40

45

50

55

60

65

70

75

80

85

90

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12Fe

b-12

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13Fe

b-13

Mar

-13

Apr

-13

May

-13

Jun-

13

Consumer Sentiment Survey (1966 = 100)

January 2010 through June 2013

Consumer confidence has been low for years amid high unemployment, falling home prices and other factors adversely impact

consumers, but improved substantially over the past two yearsSource: University of Michigan; Insurance Information Institute

Optimism among consumers has remained fairly strong

despite tax hikes, federal budget concerns. May’s reading was

the highest since July 2007

13

Page 11: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

14

16.9

16.5

16.1

13.2

10.4

11.6

12.7

14.4 15

.4 15.8

16.0

16.2

16.2

16.2

16.216

.9

16.617

.117.517.8

17.4

910

11121314

151617

1819

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F15F 16F17F18F 19F

(Millions of Units)

Auto/Light Truck Sales, 1999-2019F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (7/13 and 3/13); Insurance Information Institute.

Car/Light Truck Sales Will Continue to Recover from the 2009 Low Point, Bolstering the Auto Insurer Growth and the Manufacturing Sector Along

With Workers Comp Exposures

New auto/light truck sales fell to the lowest level since the late 1960s. Forecast for 2013-14 is

still below 1999-2007 average of 17 million units, but a robust recovery is well underway.

Job growth and improved credit market conditions will boost auto sales in

2013 and beyond

Truck purchases by contractors are especially strong

Page 12: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

15

16%

18%

20%

22%

24%

26%

28%

30%

01 02 03 04 05 06 07 08 09 10 11 12E 13F 14F$125

$135

$145

$155

$165

$175

$185

$195

% of registered cars under 3 years old Auto Ins Direct Pms $ Billions

Personal Auto Insurance Direct Written Premiums vs. Recently-Registered Cars

Sources: AIPSO Facts (various issues); SNL Financial; Conning Research & Consulting, Property-Casualty Forecast and Analysis, First Quarter 2012; Insurance Information Institute.

PP DWP, flat from 2004-2009, is rising again.Conning forecasts growth at 3.5% in 2013 and 4.0% in 2014.

Average age of registered cars rose as fewer new cars were bought (and

insured)

In 2004-07 no growth in

PP DWP despite

strong new car/truck

sales New car/truck sales grow to 14-15M/year

4%/yr growth forecast for PP

DWP from recovering

new car/truck sales

Page 13: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

16

Monthly Change* in Auto Insurance Prices, 1991–2013*

*Percentage change from same month in prior year; through June 2013; seasonally adjustedNote: Recessions indicated by gray shaded columns.Sources: US Bureau of Labor Statistics; National Bureau of Economic Research (recession dates); Insurance Information Institutes.

-2%

0%

2%

4%

6%

8%

10%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

Cyclical peaks in PP Auto tend to occur

approximately every 10 years (early 1990s, early

2000s and likely the early 2010s)

“Hard” markets tend to occur

during recessionary

periods

Pricing peak occurred in late

2010 at 5.3%, falling to 2.8% by Mar. 2012

The June 2013 reading of 3.9% is

up from 3.0% a year earlier

Page 14: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

18

(Millions of Units)

New Private Housing Starts, 1990-2019F

1.48

1.47 1.

62 1.64

1.57 1.60 1.

71 1.85 1.

96 2.07

1.80

1.36

0.91

0.55 0.59 0.61

0.78

0.99

1.22 1.

35 1.44 1.

501.

511.

50

1.351.

461.

291.

201.

011.

19

0.3

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F14F15F16F17F18F19F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (7/13 and 3/13); Insurance Information Institute.

Insurers Are Starting to See Meaningful Exposure Growth for the First Time Since 2005 Associated with Home Construction: Construction Risk Exposure,

Surety, Commercial Auto; Potent Driver of Workers Comp Exposure

New home starts plunged 72% from 2005-2009; A net

annual decline of 1.49 million units, lowest since records began

in 1959

Job growth, low inventories of existing homes, low mortgage

rates and demographics are stimulating new home construction

for the first time in years

Page 15: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

20

Construction Employment,Jan. 2010—June 2013*

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

5,58

15,

522

5,54

25,

554

5,52

75,

512

5,49

75,

519

5,49

95,

501

5,49

75,

468

5,43

5 5,47

85,

485

5,49

75,

524

5,53

05,

547

5,54

6 5,58

35,

576

5,57

7 5,61

25,

629

5,64

45,

640

5,63

65,

615

5,62

25,

627

5,63

05,

633

5,64

95,

673 5,

711

5,73

5 5,78

35,

797

5,79

25,

799

5,81

2

5,400

5,450

5,500

5,550

5,600

5,650

5,700

5,750

5,800

5,850

5,900

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

132/

30/2

Mar

-13

Apr

-13

May

-13

Jun-

13

Construction employment growth accelerated in the second half of

2012. Continued growth in this key sector is possible through 2013.

Construction is a key driver of workers comp exposure growth.

(Thousands)

Page 16: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

21

Construction Employment, Jan. 2003–June 2013

Note: Recession indicated by gray shaded column.Sources: U.S. Bureau of Labor Statistics; Insurance Information Institute.

5,000

5,500

6,000

6,500

7,000

7,500

8,000

'03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

The “Great Recession” and housing bust destroyed 2.3 million constructions jobs

The Construction Sector Could Be a Growth Leader in 2013 and 2014 as the Housing Market and Private Investment Recover. WC Insurers Will Benefit.

Construction employment

troughed at 5.435 million in Jan.

2011, after a loss of 2.291 million jobs, a 29.7%

plunge from the April 2006 peak

21

Construction employment

peaked at 7.726 million in April 2006

(Thousands) Construction employment as of June 2013 totaled 5.812 million, an

increase of 377,000 jobs or 6.9% from the

Jan. 2011 trough

Page 17: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

22

Nonfarm Payroll (Wages and Salaries):Quarterly, 2005–2013:Q1

Note: Recession indicated by gray shaded column. Data are seasonally adjusted annual rates.Sources: http://research.stlouisfed.org/fred2/series/WASCUR; National Bureau of Economic Research (recession dates); Insurance Information Institute.

Billions

$5,500

$5,750

$6,000

$6,250

$6,500

$6,750

$7,000

$7,25005

:Q1

05:Q

205

:Q3

05:Q

406

:Q1

06:Q

206

:Q3

06:Q

407

:Q1

07:Q

207

:Q3

07:Q

408

:Q1

08:Q

208

:Q3

08:Q

409

:Q1

09:Q

209

:Q3

09:Q

410

:Q1

10:Q

210

:Q3

10:Q

411

:Q1

11:Q

211

:Q3

11:Q

412

:Q1

12:Q

212

:Q3

12:Q

413

:Q1

Prior Peak was 2008:Q1 at $6.60 trillion

Latest (2013:Q4) was $7.01 trillion, a new peak--$762B

above 2009 trough

Recent trough (2009:Q3) was $6.25 trillion, down

5.3% from prior peak

Payrolls are 12.2% above

their 2009 trough and up 2.7% over

the past year

22

Page 18: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

25

Value of Construction Put in Place, May 2013 vs. May 2012*

-4.7%

4.1%

-4.9%

5.4%

10.6%

23.1%

-0.9%

-10%

-5%

0%

5%

10%

15%

20%

25%

TotalConstruction

Total PrivateConstruction

Residential--Private

Non-Residential--

Private

Total PublicConstruction

Residential-Public

Non-Residential--

Public

Overall Construction Activity is Up, But Growth Is Entirely in the Private Sector as State/Local Government Budget Woes Continue

Growth (%)

Private sector construction activity is up in the

residential segment but down in nonresidential

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Private: +10.6% Public: -4.7%

Public sector construction activity remains depressed

Page 19: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

26

Value of Private Construction Put in Place, by Segment, May 2013 vs. May 2012*

2.2%

-4.8%-0.3% -2.8% -4.8%

-13.7%

-1.5%-3.4%

2.2%

10.6%

23.1%

-0.9%

22.1%

4.8%

-20%-15%-10%

-5%0%5%

10%15%20%25%

Tota

l Priv

ate

Cons

truct

ion

Resi

dent

ial

Tota

lNo

nres

iden

tial

Lodg

ing

Offi

ce

Com

mer

cial

Heal

th C

are

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Relig

ious

Amus

emen

t &Re

c.

Tran

spor

tatio

n

Com

mun

icat

ion

Pow

er

Man

ufac

turin

g

Private Construction Activity is Up in Some Segments, Including the Key Residential Construction Sector, But Weakening in Early 2013

Growth (%) Led by the Residential Construction, Lodging and Office segments, Private sector

construction activity is remains mixed after plunging during the “Great Recession.”

Most segments expanded in 2012 but weakened in early 2013.

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Page 20: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

27

Value of Public Construction Put in Place, by Segment, May 2013 vs. May 2012*

-1.2%

-10.5%-7.3%

-19.5%

17.5%

-7.3%

2.7%

9.9%

-10.8%

11.3%

-4.7%

4.1%

-4.9%

-25.9% -25.8%-30%-25%-20%-15%-10%

-5%0%5%

10%15%20%

Tota

l Pub

licCo

nstru

ctio

n

Resi

dent

ial

Tota

lNo

nres

iden

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ce

Com

mer

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are

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Publ

ic S

afet

y

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emen

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c.

Tran

spor

tatio

n

Pow

er

High

way

&St

reet

Sew

age

&W

aste

Dis

posa

l

Wat

er S

uppl

y

Cons

erva

tion

&De

velo

p.

Public Construction Activity is Down in Many Segments as State and Local Budgets Remain Under Stress; Improvement Possible in 2014.

Growth (%)

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Public sector construction activity is down substantially in most segments, a situation that will likely persist, dragging

on public entity risk exposures

Transportation and Power projects lead

public sector construction

Page 21: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

58.3

57.1

60.4

59.6

57.8

55.3

55.1

55.2

55.3 56

.9 58.2

58.5 60

.8 61.4

59.7

59.7

54.2 55

.851

.4 52.5

52.5

51.8

52.2 53

.1 54.1

51.9 53

.3 54.1

52.5

50.2

50.5

50.7 51

.651

.749

.950

.253

.1 54.2

50.7

49.0 50

.9

51.3

40

45

50

55

60

65

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12Fe

b-12

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13Fe

b-13

Mar

-13

Apr

-13

May

-13

Jun-

13

ISM Manufacturing Index(Values > 50 Indicate Expansion)January 2010 through June 2013

The manufacturing sector expanded for 39 of the 42 months from Jan. 2010 through June 2013. Recent weakness stems largely from woes in

Europe and a Slowdown in China.Source: Institute for Supply Management at http://www.ism.ws/ismreport/mfgrob.cfm; Insurance Information Institute.

Manufacturing expanded in May, albeit modestly

28

Page 22: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

30

Manufacturing Growth for Selected Sectors, 2013 vs. 2013*

5.1%

-0.8%

7.2%

-0.2%

3.1%

-1.0%-2.1%

2.7%5.1%

1.1%2.6%

15.2%

-2.8%

0.6%

-4%-2%0%2%4%6%8%

10%12%14%16%18%

All

Man

ufac

turin

g

Dur

able

Mfg

.

Woo

dP

rodu

cts

Prim

ary

Met

als

Fabr

icat

edM

etal

s

Mac

hine

ry

Ele

ctric

alE

quip

.

Tran

spor

tatio

nE

quip

.

Non

-Dur

able

Mfg

.

Food

Pro

duct

s

Pet

role

um &

Coa

l

Che

mic

al

Pla

stic

s &

Rub

ber

Text

ileP

rodu

cts

Manufacturing Is Expanding—Albeit More Slowly—Across a Number of Sectors that Will Contribute to Growth in Insurable Exposures Including: WC,

Commercial Property, Commercial Auto and Many Liability Coverages

Growth (%)

Manufacturing of durable goods was especially

strong in 2012 but weakened in 2013

*Seasonally adjusted; Date are YTD comparing data through May 2013 to the same period in 2012.Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Durables: +2.6% Non-Durables: -0.2%

Page 23: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

32

Manufacturing Employment,Jan. 2010—June 2013*

11,4

6011

,460

11,4

6611

,497

11,5

3111

,539

11,5

5811

,548

11,5

5411

,555

11,5

7711

,590

11,6

2411

,662

11,6

8211

,707

11,7

1511

,724

11,7

4711

,760

11,7

6211

,770

11,7

6911

,797

11,8

4111

,870

11,9

1011

,920

11,9

2611

,935

11,9

5711

,943

11,9

2511

,931

11,9

3811

,951

11,9

6511

,988

11,9

8411

,977

11,9

7011

,964

11,000

11,200

11,400

11,600

11,800

12,000

12,200

12,400

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13Fe

b-13

Mar

-13

Apr

-13

May

-13

Jun-

13

Manufacturing employment is up by more than 500,000 or 4.4% since Jan.

2010—a surprising source of strength in the economy. The sector has weakened

recently as US corporations remains cautious and Europe, China slow.

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

(Thousands)

Page 24: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

50.7 52

.7 54.1

54.6

54.8

53.5

53.7

52.8 53

.9 54.6 56

57.1 59

.459

.756

.354

.453

.353

.453

.852

.652

.652

.652

.653

.056

.856

.155

.053

.754

.152

.752

.9 54.3 55

.254

.854

.8 55.7

55.2 56

.0

53.1

53.7

52.254

.4

40

45

50

55

60

65

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12Fe

b-12

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13Fe

b-13

Mar

-13

Apr

-13

May

-13

Jun-

13

ISM Non-Manufacturing Index(Values > 50 Indicate Expansion)January 2010 through June 2013

Non-manufacturing industries have been expanding and adding jobs. The question is whether this will continue.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/nonmfgrob.cfm; Insurance Information Institute.

Optimism among non-manufacturers is stable

and remains expansionary in 2013

33

Page 25: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

34

43,6

9448

,125

69,3

0062

,436

64,0

04 71,2

77 81,2

3582

,446

63,8

5363

,235

64,8

5371

,549

70,6

4362

,304

52,3

7451

,959

53,5

4954

,027

44,3

6737

,884

35,4

7240

,099

38,5

4035

,037

34,3

1739

,201

19,6

95 28,3

2243

,546

60,8

3756

,282

47,8

0630

,620

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 1112

:Q3

Business Bankruptcy Filings,1980-2012:Q3

Sources: American Bankruptcy Institute at http://www.abiworld.org/AM/AMTemplate.cfm?Section=Home&TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=61633; Insurance Information Institute

Significant Exposure Implications for All Commercial Lines as Business Bankruptcies Begin to Decline

2011 bankruptcies totaled 47,806, down 15.1% from 56,282 in 2010—the second consecutive year of decline. Business bankruptcies more

than tripled during the financial crisis. Through Q3:2012, filings were down 15.8% vs. Q3:2011

% Change Surrounding Recessions

1980-82 58.6%1980-87 88.7%1990-91 10.3%2000-01 13.0%2006-09 208.9%*

34

Page 26: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

35

Private Sector Business Starts, 1993:Q2 – 2012:Q3*

175

186

174

180 18

619

218

818

7 189

186 19

0 194

191

199 20

420

219

519

619

620

620

620

119

219

820

620

620

321

120

521

220

0 205

204

204

197

203 20

920

119

219

219

320

1 204

202

210 21

220

921

6 220 22

322

022

021

022

121

220

421

820

920

720

719

919

1 193

172 17

616

918

417

5 179

188

200

183 18

7 191

197

193

191 19

3

203

150

160

170

180

190

200

210

220

230

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Business Starts Were Down Nearly 20% in the Recession, Holding Back Most Types of Commercial Insurance Exposure, But

Are Recovering Slowly* Data through Sep. 30, 2012 are the latest available as of June 21, 2013; Seasonally adjusted. Source: Bureau of Labor Statistics, http://www.bls.gov/news.release/cewbd.t08.htm.

(Thousands)

Business starts were up an estimated 2.8% in 2012 to 769,000 following a 2.2% to 748,000 in 2011. Start-ups

could accelerate in 2013.

Business Starts2006: 872,0002007: 843,0002008: 790,0002009: 697,000 2010: 742,000 2011: 748,000 2012E: 769,000*

35

Page 27: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

37

12 Industries for the Next 10 Years: Insurance Solutions Needed

Export-Oriented Industries

Health Sciences

Health Care

Energy (Traditional)

Alternative Energy

Petrochemical

Agriculture

Natural Resources

Technology (incl. Biotechnology)

Light Manufacturing

Insourced Manufacturing

Many industries are

poised for growth, though

insurers’ ability to

capitalize on these

industries varies widely

Shipping (Rail, Marine, Trucking, Pipelines)

Page 28: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

38

U.S. Insured Catastrophe Loss Update

Catastrophe Losses in Recent Years Have Been Very High

38

Page 29: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

39

$12.

6

$11.

0$3

.8$1

4.3

$11.

6$6

.1

$34.

7$7

.6 $16.

3$3

3.7

$73.

4

$10.

5$7

.5

$29.

2$1

1.5

$14.

4$3

3.6

$35.

0$7

.9$14.

0

$4.8 $8

.0

$37.

8$8

.8

$26.

4

$0

$10

$20

$30

$40

$50

$60

$70

$80

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13*

U.S. Insured Catastrophe Losses

*Through 6/2/13. Includes $2.6B for 2013:Q1 (PCS) and $5.32B for the period 4/1 – 6/2/13 (Aon Benfield Monthly Global Catastrophe Recap).Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01 ($25.9B 2011 dollars). Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B ($15.6B in 2011 dollars.) Sources: Property Claims Service/ISO; Insurance Information Institute.

2012 Was the 3rd Highest Year on Record for Insured Losses in U.S. History on an Inflation-Adj. Basis. 2011 Losses Were the 6th Highest. YTD 2013 Running Below

Average But Q3 Is Typically the Costliest Quarter.

2012 was likely the third most expensive year ever for insured

CAT losses

Record tornado losses caused

2011 CAT losses to surge

($ Billions, 2012 Dollars)

39

Page 30: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

41

Top 16 Most Costly Disastersin U.S. History

(Insured Losses, 2012 Dollars, $ Billions)

$7.8 $8.7 $9.2 $11.1 $13.4$18.8

$23.9 $24.6$25.6

$48.7

$7.5$7.1$6.7$5.6$5.6$4.4

$0

$10

$20

$30

$40

$50

$60

Irene (2011) Jeanne(2004)

Frances(2004)

Rita (2005)

Tornadoes/T-Storms

(2011)

Tornadoes/T-Storms

(2011)

Hugo (1989)

Ivan (2004)

Charley(2004)

Wilma(2005)

Ike (2008)

Sandy*(2012)

Northridge(1994)

9/11 Attack(2001)

Andrew(1992)

Katrina(2005)

Hurricane Sandy could become the 4th or 5th costliest event in US

insurance history

Hurricane Irene became the 12th most expense hurricane

in US history in 2011

Includes Tuscaloosa, AL,

tornado

Includes Joplin, MO, tornado

12 of the 16 Most Expensive Events in US History Have

Occurred Over the Past Decade*PCS estimate as of 4/12/13.Sources: PCS; Insurance Information Institute inflation adjustments to 2012 dollars using the CPI.

Page 31: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Num

ber

Geophysical (earthquake, tsunami, volcanic activity)

Climatological (temperature extremes, drought, wildfire)

Meteorological (storm)

Hydrological (flood, mass movement)

Natural Disasters in the United States, 1980 – June 2013*Number of Events (Annual Totals 1980 – June 2013*)

*Through June 30, 2013.Source: MR NatCatSERVICE 43

41

19

121

3

50

100

150

200

250

300

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

There were 68 natural disaster events in the

first half of 2013

Page 32: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Losses Due to Natural Disasters in the US, 1980–2012 (Overall & Insured Losses)

46

Overall losses (in 2012 values) Insured losses (in 2012 values)

Source: MR NatCatSERVICE

(2012 Dollars, $ Billions)(Overall and Insured Losses)

20

40

60

80

100

120

140

160

180

200

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

2012 was the 2nd or 3rd most expensive year on record for insured catastrophe losses in

the US.Approximately 57% of

the overall cost of catastrophes in the US was covered by insurance in 2012

2012 LossesOverall : $101.1BInsured: $57.9B

Page 33: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

As of July 1, 2013Number of

Events FatalitiesEstimated Overall Losses (US $m)

Estimated Insured Losses (US $m)

SevereThunderstorm 29 66 10,180 6,325

Winter Storm 13 17 2,434 1,255

Flood 10 9 500 Minor

Earthquake & Geophysical 5 0 Minor Minor

Tropical Cyclone 1 1 Minor Minor

Wildfire, Heat, & Drought 11 23 700 365

Totals 68 116 13,814 7,945

49Source: MR NatCatSERVICE

Natural Disaster Losses in the United States: First Half 2013

Page 34: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

U.S. Thunderstorm Loss Trends, 1980 – June 30, 2013

51Source: Property Claims Service, MR NatCatSERVICE

Average thunderstorm

losses are up 7 fold since the early

1980s. The 5- year running average

loss is up sharply.

Hurricanes get all the headlines, but thunderstorms are consistent

producers of large scale loss. 2008-2012 are the most expensive

years on record.

1st Half 2013 thunderstorm losses total $6.325B; The

system that included the EF-5 tornado in Moore, OK, accounted for $1.575B

Page 35: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

20

40

60

80

100

120

140

160

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

Number

Convective Loss Events in the U.S. Number of events 1980 – 2012 and First Half 2013

Source: Geo Risks Research, NatCatSERVICE – As at July 2013 52

Convective events are those caused by straight-line winds,

tornadoes, hail, heavy precipitation,

flash floods and lightning

The frequency of convective events has rising tremendously

over the past 30+ years

Page 36: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Convective Loss Events in the U.S. Overall and insured losses 1980 – 2012 and First Half 2013

Overall losses (in 2012 values) Insured losses (in 2012 values)

(Bill. US$)

Analysis contains: straight-line winds, tornadoes, hail, heavy precipitation, flash floods, lightning.

5

10

15

20

25

30

35

40

45

50

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

53Source: Geo Risks Research, NatCatSERVICE – As at July 2013

Convective events are those caused by straight-line winds,

tornadoes, hail, heavy precipitation,

flash floods and lightning

The insured and total economic cost of

convective events has rising tremendously

over the past 30+ years

Page 37: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

New Research Suggests Increase in Convective Activity Is Costly for Insurers

• Study examines convective (hail, tornado, thundersquall and heavy rainfall) events in the US with losses exceeding US$ 250m in the period 1970–2009 (80% of all losses)

• Past losses are normalized (i.e., adjusted) to currently exposed values• After normalization there are still increases of losses • Increases are correlated with

the increase in the meteorological potential for severe thunderstorms and its variability

For the first time research shows that climatic changes have already influenced US thunderstorm losses

54Source: Munich Re research paper, Marhc 18, 2013: Rising Variability in Thunderstorm-Related U.S. Losses as a Reflection of Changes in Large-Scale Thunderstorm Forcing.

Page 38: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Source: 2013 Münchener Rückversicherungs-Gesellschaft, Geo Risks Research, NatCatSERVICE – as at June 2013

55

Natural Catastrophes January – June 2013 World map with significant events

Severe storms, tornadoesUSA, 18–20 March

FloodsEurope, June

FloodsCanada, June

FloodsIndia, June

FloodsIndonesia, 15–22 January

FloodsAustralia, 21–31 January

Heat waveIndia, June

Earthquake China,20 April

Severe storms, tornadoesUSA, 18–19 March

Winter stormUSA, 7–11 April

Number of events: 460

Geophysical events(earthquake, tsunami, volcanic activity)Meteorological events (storm)

Hydrological events(flood, mass movement)

Natural catastrophes

Climatological events(extreme temperature, drought, wildfire)

Selection of significant loss events

Page 39: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

57

Top 12 Most Costly Hurricanesin U.S. History

(Insured Losses, 2012 Dollars, $ Billions)

*PCS estimate as of 4/12/13.Sources: PCS; Insurance Information Institute inflation adjustments to 2012 dollars using the CPI.

$9.2 $11.1 $13.4$18.8

$25.6

$48.7

$8.7$7.8$6.7$5.6$5.6$4.4

$0

$10

$20

$30

$40

$50

$60

Irene(2011)

Jeanne(2004)

Frances(2004)

Rita (2005)

Hugo (1989)

Ivan (2004)

Charley(2004)

Wilma(2005)

Ike (2008)

Sandy*(2012)

Andrew(1992)

Katrina(2005)

Hurricane Sandy became the 3rd costliest hurricane in US

insurance historyHurricane Irene became the 12th most expensive hurricane in US history in 2011

10 of the 12 most costly hurricanes in insurance history occurred over the past 9 years (2004—2012)

Page 40: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Outlook for 2013 Hurricane Season: 75% Worse Than Average

Forecast Parameter Median(1981-2010)

2013F

Named Storms 12.0 18

Named Storm Days 60.1 95

Hurricanes 6.5 9Hurricane Days 21.3 40Major Hurricanes 2.0 4

Major Hurricane Days 3.9 9

Accumulated Cyclone Energy 92.0 165

Net Tropical Cyclone Activity 103% 175%

Source: Philip Klotzbach and Dr. William Gray, Colorado State University, June 2013, accessed at http://tropical.atmos.colostate.edu/forecasts/2013/apr2013/apr2013.pdf ; Insurance Information Institute..

Page 41: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Landfall Probabilities for 2013 Hurricane Season: Above Average

Average* 2013F

Entire US East & Gulf Coasts

52% 72%

US East Coast Including Florida Peninsula

31% 48%

Gulf Coast from Florida Panhandle to Brownsville

30% 47%

Caribbean 42% 61%

*Average over the past century.Source: Philip Klotzbach and Dr. William Gray, Colorado State University, June 2013.

Page 42: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

60

Total Value of Insured Coastal Exposure in 2012(2012, $ Billions)

Source: AIR Worldwide

$293.5$239.3

$182.3$164.6$163.5

$118.2$106.7$81.9$64.0$60.6$58.3

$17.3

$567.8$713.9

$849.6$1,175.3

$2,862.3$2,923.1

$0 $500 $1,000 $1,500 $2,000 $2,500 $3,000 $3,500

New YorkFloridaTexas

MassachusettsNew JerseyConnecticut

LouisianaS. Carolina

VirginiaMaine

North CarolinaAlabamaGeorgia

DelawareNew Hampshire

MississippiRhode Island

Maryland

$1.175 Trillion Insured Coastal Exposure in Texas in 2012, up

$280.2 bill or 33.1% since 2007—well above the 20% for overall

coastal exposure growth

In 2012, New York Ranked as the #1 Most Exposed State to Hurricane Loss, Overtaking Florida with $2.862 Trillion. Texas is very exposed too, and

ranked #3 with $1.175 Trillionin insured coastal exposure

The Insured Value of All Coastal Property Was $10.6 Trillion in 2012 , Up 20% from $8.9 Trillion in 2007 and

Up 48% from $7.2 Trillion in 2004

Page 43: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

62

Total Potential Home Value Exposure to Storm Surge Risk in 2013*($ Billions)

*Insured and uninsured property. Based on estimated property values as of April 2013.Source: Storm Surge Report 2013, CoreLogic.

$65.2$51.0$50.3

$35.0$22.4$20.5

$15.9$10.4$7.2$4.7$3.1$2.7$2.6$0.6

$65.6$72.0$78.0

$118.8$135.0

$386.5

$0 $50 $100 $150 $200 $250 $300 $350 $400 $450

FloridaNew York

New JerseyVirginia

LouisianaS. CarolinaN. Carolina

TexasMassachusetts

ConnecticutMarylandGeorgia

DelawareMississippi

Rhode IslandAlabama

MaineNew

PennsylvaniaDC

Texas has $51 billion in home value is exposed

to storm surge

The Value of Homes Exposed to Storm Surge was $1.147 Trillion in 2013.* Only a fraction of this is insured, hence the huge demand for federal aid

following major coastal flooding events.

Page 44: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

NHC shooting for mid-season for deployment. First of many ways of distributing storm-surge

forecasts.

Storm Surge Inundation Graphic

Page 45: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

66

Inflation Adjusted U.S. Catastrophe Losses by Cause of Loss, 1992–20111

0.4%

1.6%

3.8%4.7%

6.3%

7.3%

33.9%

42.0%

1. Catastrophes are defined as events causing direct insured losses to property of $25 million or more in 2009 dollars.2. Excludes snow.3. Does not include NFIP flood losses4. Includes wildland fires5. Includes civil disorders, water damage, utility disruptions and non-property losses such as those covered by workers compensation.Source: ISO’s Property Claim Services Unit.

Hurricanes & Tropical Storms, $161.3

Fires (4), $6.0

Tornadoes (2), $130.2

Winter Storms, $28.2

Terrorism, $24.4

Geological Events, $18.2

Wind/Hail/Flood (3), $14.8

Other (5), $1.4

Wind losses are by far cause the most catastrophe losses,

even if hurricanes/TS are excluded.

Tornado share of CAT losses is

rising

Insured cat losses from 1992-2011

totaled $384.3B, an average of $19.2B per year or $1.6B

per month

Page 46: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Homeowners Insurance Catastrophe-Related Claim Frequency and Severity, 1997—2012*

*All policy forms combined, countrywide.Source: Insurance Research Council, Trends in Homeowners Insurance Claims, Sept. 2012 from ISO Fast Track data. 67

Avg. catastrophe claim cost rose

approximately 200% from 1997-2011

Cat claim frequency in 2011 was at historic highs and more than

double the rate in 1997

Page 47: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

68

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2012*

Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.Source: ISO (1960-2011); A.M. Best (2012E) Insurance Information Institute.

0.4

1.2

0.4 0.

8 1.3

0.3 0.4 0.7

1.5

1.0

0.4

0.4 0.7

1.8

1.1

0.6

1.4 2.

01.

3 2.0

0.5

0.5 0.7

3.0

1.2

2.1

8.8

2.3

5.9

3.3

2.8

1.0

3.6

2.9

1.6

5.4

1.6

3.3

3.3

8.1

2.7

1.6

5.0

2.6

3.4

8.7 9.

4

3.6

0.9

0.1

1.1

1.1

0.8

0123456789

10

1960

1962

1964

1966

1968

1970

1972

1974

1976

1978

1980

1982

1984

1986

1988

1990

1992

1994

1996

1998

2000

2002

2004

2006

2008

2010

2012

E

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

Avg. CAT Loss Component of the Combined Ratio

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31 1990s: 3.39 2000s: 3.52 2010s: 7.20*

Combined Ratio Points Catastrophe losses as a share of all losses reached

a record high in 2012

Page 48: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Homeowners Insurance Combined Ratio: 1990–2015F

113.

011

7.7

158.

411

3.6

101.

0 109.

410

8.2

111.

4 121.

710

9.3

98.2

94.4 10

0.3

89.0 95

.711

6.9

105.

810

6.7

122.

210

4.4

101.

710

1.2

100.

7

118.

411

2.7 12

1.7

80

90

100

110

120

130

140

150

160

170

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F 14F 15F

1

Homeowners Performance in 2011/12 Impacted by Large Cat Losses. Extreme Regional Variation Can Be Expected Due to

Local Catastrophe Loss Activity

Sources: A.M. Best (1990-2011);Conning (2012E-2015F); Insurance Information Institute. 69

Hurricane Ike

Hurricane Sandy

Record tornado activity

Hurricane Andrew

Page 49: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

70

Federal Disaster Declarations Patterns:

1953-2013

70

Disaster Declarations Set New Records in Recent Years

Page 50: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Number of Federal Disaster Declarations, 1953-2013*

1317 18 16 16

7 712 12

22 2025 25

11 1119

2917 17

48 46 4638

3022 25

4223

1524 21

3427 28

2311

3138

4532

3632

7544

6550

45 4549

5669

4852

6375

5981

9947

28

43

0

20

40

60

80

100

120

53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13

*Through July 10, 2013.Source: Federal Emergency Management Administration; http://www.fema.gov/disasters; Insurance Information Institute.

The Number of Federal Disaster Declarations Is Rising and Set New Records in 2010 and 2011. Hurricane Sandy Produced 13 Declarations in 2012/13.

The number of federal disaster declarations set a

new record in 2011, with 99, shattering 2010’s record 81

declarations.

There have been 2,118 federal disaster

declarations since 1953. The average

number of declarations per year is 35 from 1953-2012, though

there few haven’t been recorded since 1995.

28 federal disasters were declared so far in 2013*

71

Page 51: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

72

Federal Disasters Declarations by State, 1953 – 2013: Highest 25 States*

86

78

74

67 65

60

57 56 54 53 52 52 51 51 50 49 49 48 47 47 47 46 43

40 39

0102030405060708090

100

TX CA OK NY FL LA AL KY AR MO MS IL TN IA WV KS MN PA NE VA OH WA ND NC IN

Dis

aste

r Dec

lara

tions

Over the past 60 years, Texas has had the highest

number of Federal Disaster

Declarations

*Through July 10, 2013. Includes Puerto Rico and the District of Columbia.Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

Page 52: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

73

Federal Disasters Declarations by State, 1953 – 2013: Lowest 25 States*

41 40

3836 36 35 35

32

29 2826 26 26

24 24 24 23 23

19 19

17

15 1513

11 11

9

0

10

20

30

40

50

SD ME AK GA WI NJ VT NH MA OR PR HI MI AZ MD NM ID MT CT CO NV DE SC DC UT RI WY

Dis

aste

r Dec

lara

tions

Over the past 60 years, Wyoming and Rhode Island had the fewest

number of Federal Disaster Declarations

*Through July 10, 2013. Includes Puerto Rico and the District of Columbia.Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

Page 53: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

74

SEVERE WEATHER REPORT UPDATE: 2013

Damage from Tornadoes, Large Hail and High Winds Keep Insurers Busy

74

Page 54: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Location of Tornado Reports:Through July 3, 2013

75Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#; PCS.

There were 630 tornadoes

through July 3, causing

extensive property

damage in several states

The storm system that spawned the deadly EF-5

tornado on May 19 in Moore, OK,

produced insured losses of $1.575 billion

Page 55: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

U.S. Tornado Count, 2005-2013*

76

2013 count is running well

below average

*Through July 6, 2013.Source: http://www.spc.noaa.gov/wcm/.

There were 1,897 tornadoes in the U.S. in 2011 far

above average, but well below 2008’s record

Page 56: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Location of Large Hail Reports:Through July 3, 2013

77Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

There were 3,716 “Large Hail” reports

through July 3, causing

extensive property and

vehicle damage

Large hail reports were

heavily concentrated in the Plains states

Page 57: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Location of High Wind Reports:Through July 3, 2013

78Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

Wind damage reports were more heavily

concentrated in the Southeast

There were 7,371 “Wind

Damage” reports through July 3, causing

extensive property damage

Page 58: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Severe Weather Reports:Through July 22, 2013

79Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2013_annual_summary.html#

There were 13,667 severe

weather reports through July 22;

including 663 tornadoes; 4,111

“Large Hail” reports and

8,892 high wind events

Severe weather reports are

concentrated east of the Rockies

Page 59: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Public Opinion Survey

89

Industry Favorability RatingsPolicy Forms & Disclosure

Disaster Preparedness

89

Page 60: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

90

I.I.I. Poll: Favorability

Source: Insurance Information Institute Annual Pulse Survey.

36% 36%32%

28%

61%58% 56%

53% 51%47%

10%

20%

30%

40%

50%

60%

70%

Auto insurance Homeinsurance

Life insurance Banking Electric utilitycompanies

Healthinsurance

Mutual fundsPharmaceuticalcompanies

Oil and gascompanies

Financialservices

companies

Percent of Public Rating Industry as Very or Mostly Favorable, 2013

Auto Insurers and Home Insurers Ranked Highest.

Viewed separately, auto and home insurers have highest favorability ratings of all industries surveyed

Page 61: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

91

I.I.I. Poll: Homeowners Insurance

Q. Do you think that it is fair that people who live in areas affected by record storms in 2011 and 2012 should pay more for their homeowners insurance in the future?

Source: Insurance Information Institute Annual Pulse Survey.

Nearly 60 percent of Americans believe that homeowners insurance premiums should not be raised as a result of recent storms in their areas.

4%

37%

59%

Don’t know

Yes

No

Public believes it is not fair to raise

premiums of homeowners due

to events they cannot control

Page 62: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

92

I.I.I. Poll: Flood Insurance

Source: Insurance Information Institute Annual Pulse Survey.

55%46% 47%

58% 61%

0%

20%

40%

60%

80%

Total U.S. Northeast West Midwest South

Q. The federal government plans to raise the price of flood insurance so it reflects the costs of paying claims. Do you believe this is fair? [% Responding “NO”]

More than one-half of Americans do not think it is fair for the federal government to raise its flood insurance premiums to better reflect claims

payouts.

Most people believe it is unfair for government to raise flood insurance premiums, even though

they are subsidized by taxpayers

Page 63: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

93

I.I.I. Poll: Disaster Preparedness

1Asked of those who have homeowners insurance and who responded “yes”.

Source: Insurance Information Institute Annual Pulse Survey.

16%12%

32%

9%

20%23%

14%

32%

12%

22%24%

16%

29%

10%

21%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Northeast Midwest South West Total U.S.

May-11 May-12 May-13

Q. Does your homeowners policy cover damage from flooding during a hurricane?1

The proportion of homeowners who believe their homeowners policy covers damage from flooding during a hurricane stands at 21 percent. This proportion rises eight percentage points in the South, to 29 percent.

About 20 percent of the public still believes flooding from a hurricane

is covered

Page 64: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

94

I.I.I. Poll: Disaster Preparedness

1Asked of those who have homeowners insurance but not flood insurance.

Source: Insurance Information Institute Annual Pulse Survey.

4% 1% 5%0% 3%

96% 99%93%

100% 96%

0%

20%

40%

60%

80%

100%

Northeast Midwest South West Total U.S.

Yes No

Q. Have recent flooding events such as Hurricane Sandy or Hurricane Irene motivated you to buy flood coverage?1

Recent storms have not motivated people to buy flood insurance coverag.e

Despite recent major flood events, few people see the need to buy coverage

Page 65: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

95

I.I.I. Poll: Disaster Preparedness

Q. If you expect some relief from the government, do you purchase less insurance coverage against these natural disasters than you would have otherwise?

Source: Insurance Information Institute Annual Pulse Survey.

Seventy-two percent of Americans would not purchase less insurance if they expect some relief from the government—but 22% would.

6%

22%

72%

Don’t know

Yes

No

More than 20 percent cut back

on insurance coverage in

expectation of government disaster aid

Page 66: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

96

Growth Analysis by State and Business Segment

Premium Growth Rates Vary Tremendously by State

96

Page 67: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

97

Direct Premiums Written: Total P/CPercent Change by State, 2007-2012*

58.4

25.4

24.5

21.0

19.2

17.6

16.3

13.2

13.2

12.4

9.9

9.2

9.2

8.5

8.0

6.2

5.8

5.2

4.5

4.4

4.3

4.3

4.2

4.0

3.8

3.6

0

10

20

30

40

50

60

70

ND SD OK NE IA KS VT AK

TX WY

MN AR

TN IN WI

KY

MT

OH LA VA NJ MI

SC CO

MO

NM

Pece

nt c

hang

e (%

)

*Data are preliminary as of 5/1/13 and do not yet fully reflect the impact of state-run pools and plans. Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

Louisiana was a growth leader over the past 5 years even

though premiums written only expanded by 4.5%

Page 68: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

98

Direct Premiums Written: Total P/CPercent Change by State, 2007-2012*

3.6

3.1

3.0

2.9

2.7

2.2

2.1

2.1

2.0

1.8

1.1

0.0

-0.1

-0.3

-0.7

-0.9

-2.8

-5.6

-6.0

-7.2

-7.2

-9.3

-10.

1

-11.

2

-12.

5

-17.

3

-20

-15

-10

-5

0

5

CT

MS

NC AL

MD PA U

.S.

MA IL WA

GA

UT

NH RI

ID ME

NY FL CA

DC

WV HI

AZ

OR DE NV

Pece

nt c

hang

e (%

)

Bottom 25 States

*Data are preliminary as of 5/1/13 and do not yet fully reflect the impact of state-run pools and plans. Sources: SNL Financial LC.; Insurance Information Institute.

Page 69: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

109

Labor Market Trends

Massive Job Losses Sapped the Economy and Commercial/Personal

Lines Exposure, But Trend is Improving

109

Page 70: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

110

Unemployment and Underemployment Rates: Stubbornly High in 2012, But Falling

2

4

6

8

10

12

14

16

18

Jan00

Jan01

Jan02

Jan03

Jan04

Jan05

Jan06

Jan07

Jan08

Jan09

Jan10

Jan11

Jan12

Jan13

Traditional Unemployment Rate U-3

Unemployment + Underemployment Rate U-6

Unemployment stood at 7.6% in

June 2013—nearly its lowest level in 4 years.Unemployment peaked at 10.1% in October 2009, highest monthly rate since 1983.Peak rate in the last 30 years:

10.8% in November -

December 1982

Source: US Bureau of Labor Statistics; Insurance Information Institute.

U-6 went from 8.0% in March

2007 to 17.5% in October 2009; Stood at 14.3%

in June 2013

January 2000 through June 2013, Seasonally Adjusted (%)

Recession ended in

November 2001

Unemployment kept rising for

19 more months

Recession began in

December 2007

Stubbornly high unemployment and underemployment constrain overall economic growth, but the job market is now clearly improving

110

Page 71: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

227

5416

850

123

661

-79

2468 74 51

2-1

14-1

05-2

22-2

19 -203

-267

-269

-429

-484

-786

-701

-821

-692

-812

-821

-288

-442

-282 -2

22 -162

-233

-34

-167

-17

-26

170

102

94 103 12

911

3 188

154

114

8024

322

3 303

183

177 20

612

925

617

4 197 24

9 323

265

208

120 15

278

177

131

118

217 25

622

416

431

915

4 188

207

202

111

(1,000)

(800)

(600)

(400)

(200)

0

200

400

Jan-

07Fe

b-07

Mar

-07

Apr

-07

May

-07

Jun-

07Ju

l-07

Aug

-07

Sep

-07

Oct

-07

Nov

-07

Dec

-07

Jan-

08Fe

b-08

Mar

-08

Apr

-08

May

-08

Jun-

08Ju

l-08

Aug

-08

Sep

-08

Oct

-08

Nov

-08

Dec

-08

Jan-

09Fe

b-09

Mar

-09

Apr

-09

May

-09

Jun-

09Ju

l-09

Aug

-09

Sep

-09

Oct

-09

Nov

-09

Dec

-09

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12Fe

b-12

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13Fe

b-13

Mar

-13

Apr

-13

May

-13

Jun-

13

Monthly Change in Private Employment

January 2007 through June 2013 (Thousands)

Private Employers Added 7.16 million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Monthly Losses in Dec. 08–Mar. 09 Were

the Largest in the Post-WW II Period

202,000 private sector jobs were created in June

111

Jobs Created2012: 2.247 Mill2011: 2.420 Mill2010: 1.235 Mill

Page 72: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

-0.0

17-0

.043

0.06

80.

238

0.34

00.

434

0.53

70.

666

0.77

90.

967

1.12

11.

235

1.31

51.

558

1.78

12.

084

2.26

72.

444

2.65

02.

779

3.03

53.

209

3.40

63.

655

3.97

84.

243

4.45

14.

571

4.72

34.

801

4.97

85.

109

5.22

75.

444

5.70

05.

924

6.08

86.

407

6.74

96.

956

7.15

8

6.56

1

-1.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12Fe

b-12

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13Fe

b-13

Mar

-13

Apr

-13

May

-13

Jun-

13

Mill

ions

Cumulative Change in Private Sector Employment: Jan. 2010—June 2013January 2010 through June 2013* (Millions)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Cumulative job gains through June 2013 totaled 7.16 million

113

Job gains and pay increases have added more than $600 billion to payrolls

since Jan. 2010

Private Employers Added 7.16 million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Page 73: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

4-1

033

9251

128

798

-68

-224 -1

84-1

94-2

13-2

24-2

71-2

89-2

88-3

56 -324

-452

-449

-480

-488

-511

-530

-542

-536

-539

-547

-574 -565

-589 -555 -535

-592

-601

-606

-622 -609

-610

-622

-629-621

-800

-600

-400

-200

0

200

400

600

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12Fe

b-12

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13Fe

b-13

Mar

-13

Apr

-13

May

-13

Jun-

13

Cumulative Change in Government Employment: Jan. 2010—June 2013January 2010 through June 2013* (Millions)

Source: US Bureau of Labor Statistics http://www.bls.gov/data/#employment; Insurance Information Institute

Cumulative job losses through June 2013 totaled 629,000

114

Governments at All Levels are Under Severe Fiscal Strain As Tax Receipts Plunged and Pension Obligations Soared During the

Financial Crisis: Sequestration Will Add to this Toll

Government at all levels has shed more than 625,000 jobs

since Jan. 2010 even as private employers created 7.16 million jobs, though losses may now

be stabilizing.

Temporary Census hiring distorted 2010

figures

Page 74: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

116

Unemployment Rates by State, June 2013:Highest 25 States*

9.6

9.2

9.0

8.9

8.8

8.7

8.7

8.6

8.5

8.5

8.5

8.4

8.4

8.1

8.1

8.0

7.9

7.5

7.5

7.3

7.3

7.2

7.1

7.0

7.0

0

2

4

6

8

10

12

NV IL MS RI NC MI NJ GA CA DC TN IN KY CT SC AZ OR NY PA AR DE OH FL CO LA

Une

mpl

oym

ent R

ate

(%)

*Provisional figures for June 2013, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In June, 28 states had over-the-month unemployment rate increases, 11 states

had decreases, and 11 states and the District of Columbia had no change.

Page 75: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

117

7.0

7.0

6.9

6.8

6.8

6.8

6.8

6.5

6.5

6.4

6.1

6.1

5.8

5.5

5.4

5.2

5.2

5.2

4.7

4.6

4.6

4.6

4.4

4.0

3.9

3.1

0

2

4

6

8

MD MA MO ME NM WA WI AL TX ID AK WV KS VA MT MN NH OK UT HI IA WY VT NE SD ND

Une

mpl

oym

ent R

ate

(%)

Unemployment Rates by State, June 2013: Lowest 25 States*

*Provisional figures for June 2013, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In June, 28 states had over-the-month unemployment rate increases, 11

states had decreases, and 11 states and the District of Columbia had no

change.

Page 76: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

118

Oil & Gas Extraction Employment,Jan. 2010—June 2013*

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

156.

415

6.4

156.

715

7.6

158.

715

7.8

158.

015

9.5

160.

016

1.5

161.

216

1.2

163.

116

4.4

166.

6 169.

317

0.1

171.

017

2.5

173.

6 176.

317

8.2

178.

518

0.9

181.

918

3.1

184.

818

5.2

185.

718

6.8

187.

618

8.0

188.

018

8.2

190.

019

1.7

191.

919

3.4

192.

419

2.6

192.

819

2.1

150

155

160

165

170

175

180

185

190

195

200

Jan-

10Fe

b-10

Mar

-10

Apr

-10

May

-10

Jun-

10Ju

l-10

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13Fe

b-13

Mar

-13

Apr

-13

May

-13

Jun-

13

Oil and gas extraction employment is up 22.8%

since Jan. 2010 as the energy sector booms.

Domestic energy production is essential to any robust economic

recovery in the US.

(Thousands)

Page 77: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

$25

$30

$35

$40

$45

$50Wage & Salary DisbursementsWC NPW

122

Payroll Base* WC NWP

Payroll vs. Workers Comp Net Written Premiums, 1990-2012E

*Private employment; Shaded areas indicate recessions. WC premiums for 2012 are I.I.I. estimate based YTD 2012 actuals.Sources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

Continued Payroll Growth and Rate Increases Suggest WC NWP Will Grow Again in 2012; +7.9% Growth in 2011 Was the First Gain Since 2005

7/90-3/91 3/01-11/0112/07-6/09

$Billions $Billions

WC premium volume dropped two years before

the recession began

WC net premiums written were down $14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

+9% in 2012E

Page 78: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

The BIG Question:Where Is the Market Heading?

123

Catastrophes and Other Factors Are Pressuring Insurance Markets

123

New Factor: Record Low Interest Rates Are Contributing to

Underwriting and Pricing Pressures

Page 79: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

INVESTMENTS: THE NEW REALITY

124

Investment Performance is a Key Driver of Profitability

Depressed Yields Will Necessarily Influence Underwriting & Pricing

124

Page 80: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Property/Casualty Insurance Industry Investment Income: 2000–2013*1

$38.9$37.1 $36.7

$38.7

$54.6

$51.2

$47.1 $47.6$49.2

$47.7$45.5

$39.6

$49.5$52.3

$30

$40

$50

$60

00 01 02 03 04 05 06 07 08 09 10 11 12 13*

Investment Income Fell in 2012 and is Falling in 2013 Due to Persistently Low Interest Rates, Putting Additional Pressure on (Re) Insurance Pricing

1 Investment gains consist primarily of interest and stock dividends..*Estimate based on annualized actual Q1:2013 investment income of $11.385B.Sources: ISO; Insurance Information Institute.

($ Billions)

Investment earnings are running below their 2007

pre-crisis peak

Page 81: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

126

P/C Insurer Net Realized Capital Gains/Losses, 1990-2013:Q1

Sources: A.M. Best, ISO, Insurance Information Institute.

$2.8

8

$4.8

1 $9.8

9

$9.8

2

$10.

81 $18.

02

$13.

02

$16.

21

$6.6

3

-$1.

21

$6.6

1

$9.1

3

$9.7

0

$3.5

2 $8.9

2

-$7.

90

$5.8

5

$7.0

4

$6.2

1

$1.3

8

-$19

.81

$9.2

4

$6.0

0

$1.6

6

-$25-$20-$15-$10

-$5$0$5

$10$15$20

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 1213:Q1

Insurers Posted Net Realized Capital Gains in 2010, 2011 and 2012 Following Two Years of Realized Losses During the Financial Crisis. Realized Capital

Losses Were the Primary Cause of 2008/2009’s Large Drop in Profits and ROE

($ Billions) Realized capital gains in 2012 were down 12% from 2011

Page 82: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Property/Casualty Insurance Industry Investment Gain: 1994–2013:Q11

$35.4

$42.8$47.2

$52.3

$44.4

$36.0

$45.3$48.9

$59.4$55.7

$64.0

$31.7

$39.2

$53.4$56.2$53.9

$12.8

$58.0$51.9

$56.9

$0

$10

$20

$30

$40

$50

$60

$70

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11 12 13:Q1

Investment Gains Are Slipping in 2012 as Low Interest Rates Reduce Investment Income and Lower Realized Investment Gains; The Financial

Crisis Caused Investment Gains to Fall by 50% in 20081 Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.* 2005 figure includes special one-time dividend of $3.2B; Sources: ISO; Insurance Information Institute.

($ Billions)

Investment gains in 2012 were approximately 16%

below their pre-crisis peak

Page 83: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

P/C Industry Investment Gains, Inflation-Adjusted: 1994–20121

$54.8

$64.5$69.1

$74.8

$57.6

$45.9

$56.5$59.4

$69.8

$63.4

$70.9

$33.8

$42.0

$56.2$57.4$53.9

$50.0

$81.7

$71.5$75.9

$30

$45

$60

$75

$90

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11 1213:Q1E

Because the Federal Reserve Board aims to keep interest rates exceptionally low until the unemployment rate hits 6.5%—likely at least

another year off—maturing bonds will be re-invested at even lower rates.1Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.*2005 figure includes special one-time dividend of $3.2B; 2013F figure is I.I.I. estimate for 2013:Q1, annualized.

Sources: ISO; Insurance Information Institute.

($ Billions, 2012 dollars) 1994-2012 average yearly gain:

$60.85B. We haven’t hit that average in the last 5 years.

Page 84: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

130

U.S. Treasury Security Yields:A Long Downward Trend, 1990–2013*

*Monthly, constant maturity, nominal rates, through June 2013.Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data.htm. National Bureau of Economic Research (recession dates); Insurance Information Institute.

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

Recession2-Yr Yield10-Yr Yield

Yields on 10-Year U.S. Treasury Notes have been essentially below 5% for a full decade.

Since roughly 80% of P/C bond/cash investments are in 10-year or shorter durations, most P/C insurer portfolios will have low-yielding bonds for years to come.

U.S. Treasury security yields

recently plunged to record lows

130

Page 85: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

131

Treasury Yield Curves: Pre-Crisis (July 2007) vs. June 2013

0.03% 0.05% 0.09% 0.14% 0.33%

1.71%

2.30%

4.82% 4.96% 5.04% 4.96% 4.82% 4.82% 4.88% 5.00% 4.93% 5.00% 5.19%

1.20%

0.58%

3.40%3.07%

0%

1%

2%

3%

4%

5%

6%

1M 3M 6M 1Y 2Y 3Y 5Y 7Y 10Y 20Y 30Y

January 2013 Yield CurvePre-Crisis (July 2007)

Treasury yield curve remains near its most depressed level in

at least 45 years. Investment income is falling as a result. If as Fed I “tapers” rates are unlikely

to return to pre-crisis levels anytime soon

The Fed Is Actively Signaling that it Is Determined to Keep Rates Low Until Unemployment Drops Below 6.5% or Until Inflation Expectations

Exceed 2.5%; Low Rates Add to Pricing Pressure for Insurers.Source: Federal Reserve Board of Governors; Insurance Information Institute.

Page 86: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

133

Distribution of Bond Maturities,P/C Insurance Industry, 2003-2012

16.0%

15.2%

15.7%

16.2%

16.3%

29.8%

29.2%

28.8%

29.5%

30.0%

32.4%

36.2%

39.5%

41.4%

40.4%

31.3%

32.5%

34.1%

34.1%

33.8%

31.2%

28.7%

26.7%

26.8%

27.6%

15.4%

15.4%

13.6%

13.1%

12.9%

12.7%

11.7%

11.1%

10.3%

9.8%

9.2%

7.6%

7.6%

7.4%

8.1%

8.1%

7.3%

6.4%

6.3%

5.7%16.5%

15.2%

14.4%

16.0%

15.4%

0% 20% 40% 60% 80% 100%

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

Under 1 year1-5 years5-10 years10-20 yearsover 20 years

Sources: SNL Financial; Insurance Information Institute.

The main shift over these years has been from bonds with longer maturities to bonds with shorter maturities. The industry first trimmed its holdings of over-10-year bonds

(from 24.6% in 2003 to 15.5% in 2012) and then trimmed bonds in the 5-10-year category (from 31.3% in 2003 to 27.6% in 2012) . Falling average maturity of the P/C industry’s bond portfolio is contributing to a drop in investment income along with lower yields.

Page 87: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Bonds Rated NAIC Quality Category 3-6 as a Percent of Total Bonds, 2003–2012

2.69%

2.10% 2.17%1.98%

3.07% 3.10%

4.07%

2.04%2.27%

2.58%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

There are many ways to capture higher yields on bond portfolios.One is to accept greater risk, as measured by NAIC bond ratings.

The ratings range from 1 to 6, with the highest quality rated 1.Even in 2012, over 95% of the industry’s bonds were rated 1 or 2.

Sources: SNL Financial; Insurance Information Institute.

From 2006-07 to year-end 2012, the percentage of lower-quality

bonds in P/C industry portfolios more than doubled

Page 88: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

137

-1.8

%

-1.8

%

-2.0

%

-3.6

%

-3.3

%

-3.3

%

-3.7

%

-4.3

%

-5.2

%

-5.7

%

-7.3%

-1.9

%

-2.1

%

-3.1

%

-8%-7%-6%-5%-4%-3%-2%-1%0%

Persona

l Line

s

Pvt Pass

Auto

Pers P

rop

Commerc

ial

Comml A

uto

Credit

Comm P

rop

Comm C

as

Fidelity

/Sure

ty

Warra

nty

Surplus

Line

s

Med M

al

WC

Reinsu

rance

**

Lower Investment Earnings Place a Greater Burden on Underwriting and Pricing Discipline

*Based on 2008 Invested Assets and Earned Premiums**US domestic reinsurance onlySource: A.M. Best; Insurance Information Institute.

Reduction in Combined Ratio Necessary to Offset 1% Decline in Investment Yield to Maintain Constant ROE, by Line*

137

Page 89: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

140

P/C Insurance Industry Combined Ratio, 2001–2013:Q1*

* Excludes Mortgage & Financial Guaranty insurers 2008--2012. Including M&FG, 2008=105.1, 2009=100.7, 2010=102.4, 2011=108.1; 2012:=103.2. Sources: A.M. Best, ISO.

95.799.3

100.8

106.3

102.4

94.8

101.0

92.6

100.898.4

100.1

107.5

115.8

90

100

110

120Best

Combined Ratio Since 1949 (87.6)

As Recently as 2001, Insurers Paid Out

Nearly $1.16 for Every $1 in Earned

Premiums

Relatively Low CAT Losses, Reserve Releases

Heavy Use of Reinsurance Lowered Net

Losses

Relatively Low CAT Losses, Reserve Releases

Avg. CAT Losses,

More Reserve Releases

Higher CAT

Losses, Shrinking Reserve

Releases, Toll of Soft

Market

Cyclical Deterioration

Lower CAT

Losses Before Sandy

Page 90: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Underwriting Gain (Loss)1975–2013:Q1*

* Includes mortgage and financial guaranty insurers in all years.Sources: A.M. Best, ISO; Insurance Information Institute.

Large Underwriting Losses Are NOT Sustainable in Current Investment Environment

-$55

-$45

-$35

-$25

-$15

-$5

$5

$15

$25

$35

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 1213:Q1

Cumulative underwriting deficit from 1975 through

2012 is $510B

($ Billions)Underwriting

profit in 2013:Q1

totaled $4.6B

High cat losses in 2011 led to the highest

underwriting loss since 2002

Page 91: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

143

2

(2)

(8)

(3)(7)

(10)(10)

(4)(0)

11

24

1411 9

(5)(9)

(13)(12)(10)(14)

(12)(10)

(7) (7)

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

$25

$3092 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

13E

14E

15E

Prio

r Yr.

Res

erve

Rel

ease

($B

)

-6

-4

-2

0

2

4

6

8 Impact on C

ombined R

atio (Points)

Prior Yr. ReserveDevelopment ($B)

Impact onCombined Ratio(Points)

P/C Reserve Development, 1992–2015E

Note: 2005 reserve development excludes a $6 billion loss portfolio transfer between American Re and Munich Re. Including this transaction, total prior year adverse development in 2005 was $7 billion. The data from 2000 and subsequent years excludes development from financial guaranty and mortgage insurance. Sources: A.M. Best, ISO, Barclays Research (estimates).

Page 92: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Financial Strength & Underwriting

145

Cyclical Pattern is P-C Impairment History is Directly Tied to

Underwriting, Reserving & Pricing

145

Page 93: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

P/C Insurer Impairments, 1969–20128

1512

711 9

349

13 1219

916 14 13

3649

3134

50 4855

60 5841

2916

1231

18 1949 50

4735

1814 15 16

19 2134

18

5

0

10

20

30

40

50

60

70

69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Source: A.M. Best Special Report “1969-2011 Impairment Review,” June 2012 and March 6, 2013 update; Insurance Info. Institute.

The Number of Impairments Varies Significantly Over the P/C Insurance Cycle, With Peaks Occurring Well into Hard Markets

146

Impairments among P/C insurers remain infrequent

Page 94: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

148

Reasons for US P/C Insurer Impairments, 1969–2010

3.6%4.0%

8.6%

7.3%

7.8%

7.1%

7.8% 13.6%

40.3%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Historically, Deficient Loss Reserves and Inadequate Pricing AreBy Far the Leading Cause of P-C Insurer Impairments.

Investment and Catastrophe Losses Play a Much Smaller Role

Deficient Loss Reserves/Inadequate Pricing

Reinsurance Failure

Rapid GrowthAlleged Fraud

Catastrophe Losses

Affiliate Impairment

Investment Problems (Overstatement of Assets)

Misc.

Sig. Change in Business

Page 95: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

149

Top 10 Lines of Business for US P/C Impaired Insurers, 2000–2010

2.0%4.4%

4.8%

6.5%

6.9%

7.7%

8.1%

10.9%

22.2%

26.6%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Workers Comp and Pvt. Passenger Auto Account for Nearly Half of the Premium Volume of Impaired Insurers Over the Past Decade

Workers Comp

Financial Guaranty

Pvt. Passenger Auto

Homeowners

Commercial Multiperil

Commercial Auto Liability

Other Liability

Med Mal

SuretyTitle

Page 96: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

151

Performance by Segment

151

Page 97: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Private Passenger Auto Combined Ratio: 1993–2015F

101.

7

101.

3

101.

3

101.

0

109.

5

107.

9

104.

2

98.4

94.3

95.1

95.5 98

.3 100.

3

101.

3

101.

0

101.

9

99.6

99.4

98.6

98.399

.5 101.

1

103.

5

80

85

90

95

100

105

110

115

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F14F15F

Private Passenger Auto Accounts for 34% of Industry Premiums and Remains the Profit Juggernaut of the P/C Insurance Industry

152Sources: A.M. Best (1990-2012E);Conning (2013F-15F); Insurance Information Institute.

Page 98: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Homeowners Insurance Combined Ratio: 1990–2015F

113.

011

7.7

158.

411

3.6

101.

0 109.

410

8.2

111.

4 121.

710

9.3

98.2

94.4 10

0.3

89.0 95

.711

6.9

105.

810

6.7

122.

210

4.4

101.

710

1.2

100.

7

118.

411

2.7 12

1.7

80

90

100

110

120

130

140

150

160

170

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F 14F 15F

1

Homeowners Performance in 2011/12 Impacted by Large Cat Losses. Extreme Regional Variation Can Be Expected Due to

Local Catastrophe Loss Activity

Sources: A.M. Best (1990-2011);Conning (2012E-2015F); Insurance Information Institute. 153

Hurricane Ike

Hurricane Sandy

Record tornado activity

Hurricane Andrew

Page 99: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

109.

4

110.

211

8.8

109.

5 112.

5

110.

210

7.6

104.

110

9.7

110.

2

102.

5 105.

4

91.1 93

.6

104.

298

.9

102.

110

6.7

104.

910

2.1

101.

4

101.

3

102.

0

111.

1

112.

3

122.

3

90

95

100

105

110

115

120

125

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F

14F

15F

Com

mer

cial

Lin

es C

ombi

ned

Rat

io

*2007-2012 figures exclude mortgage and financial guaranty segments.Source: A.M. Best (1990-2011); Conning (2012-2015F) Insurance Information Institute

Commercial Lines Combined Ratio, 1990-2015F*

Commercial lines underwriting

performance is expected to improve as

improvement in pricing environment persists

156

Page 100: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Commercial Auto Combined Ratio: 1993–2015F

112.

1

112.

0

113.

0

115.

9

102.

7

95.2

92.9

92.1

92.4 94

.3 96.8 99

.4

98.0

104.

6

107.

1

101.

7

100.

3

99.8

118.

1

115.

7

116.

2

80

85

90

95

100

105

110

115

120

125

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E 13F 14F 15F

Commercial Auto is Expected to Improve as Rate Gains Outpace Any Adverse Frequency and Severity Trends

157Sources: A.M. Best (1990-2012E);Conning (2012-2015F); Insurance Information Institute.

Page 101: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Commercial Multi-Peril Combined Ratio: 1995–2015F

119.

0

119.

8

108.

5

125.

0

116.

2

116.

1

104.

9

101.

9

105.

5

95.4 97

.6

94.2 96

.1 102.

0

100.

7

116.

8

113.

6

115.

3 122.

4

115.

0

117.

0

97.3

89.0

97.7

93.8

83.8 89

.8

108.

4

98.7 10

2.5

120.

5

116.

6

102.

6

102.

5

102.

1

113.

1

115.

0 121.

0

80859095

100105110115120125130

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E 13F 14F 15F

CMP-Liability CMP-Non-Liability

Commercial Multi-Peril Underwriting Performance is Expected to Improve in 2013 Assuming Normal Catastrophe Loss Activity

*2012-2013 figures are A.M. Best estimate/forecast for the combined liability and non-liability components. Same for Conning 2014-2015F figures.

Sources: A.M. Best; Conning; Insurance Information Institute. 158

Page 102: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

General Liability Combined Ratio: 2005–2015F

112.

9

95.1 99

.0

94.2

101.

4

104.

4

105.

8

108.

3

107.

1 110.

8

99.8

80

85

90

95

100

105

110

115

05 06 07 08 09 10 11 12 13F 14F 15F

Commercial General Liability Underwriting Performance Has Been Volatile in Recent Years

Source: Conning Research and Consulting. 159

Page 103: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Inland Marine Combined Ratio: 1999–2015F

101.9

92.8

100.2

83.8

77.379.5

93.3

89.386.2

97.7 96.7

89.7 89.6 89.5

80.882.5

89.9

70

75

80

85

90

95

100

105

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F 15F

Inland Marine is Expected to Remain Among the Most Profitable of All Lines

Sources: A.M. Best (1999-2011); Conning (2012-2015F) 160

Page 104: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Other & Products Liability Combined Ratio: 1991–2013F

110.

3

109.

1

112.

0 122.

6

124.

4

111.

8

114.

4

112.

1

96.3 99

.0

95.1

105.

4

109.

8

100.

5

103.

6

106.

3

125.

5132.

8

133.

2

114.

5

143.6

123.

5

110.

6

80

90

100

110

120

130

140

150

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F

Liability Lines Have Performed Better in the Post-Tort Reform Era (~2005), but There Has

Been Some Deterioration in Recent YearsSources: A.M. Best ; Insurance Information Institute. 161

Page 105: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Workers Compensation Combined Ratio: 1994–2012P

102.

0

97.0 10

0.0

101.

0

112.

6

108.

6

105.

1

102.

7

98.5 10

3.5

104.

5 110.

6 115.

0

115.

0

109.

0

121.

7

107.

0

115.

3

118.

2

80

85

90

95

100

105

110

115

120

125

130

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Workers Comp Results Began to Improve in 2012. Underwriting Results Deteriorated Markedly from 2007-

2010/11 and Were the Worst They Had Been in a Decade. Sources: A.M. Best (1994-2009); NCCI (2010-2012P) and are for private carriers only; Insurance Information Institute. 164

WC showed a better-than-expected

improvement for private carriers in 2012

Page 106: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Workers Compensation Medical SeverityModerate Increase in 2012

165

Accident Year

Annual Change 1991–1993: +1.9%Annual Change 1994–2001: +8.9%Annual Change 2002–2010: +6.0%

Average Medical Cost per Lost-Time ClaimMedicalClaim Cost ($000s)

$8.1

$8.2

$8.1

$8.8

$9.2

$9.9

$10.9

$11.8

$13.1

$14.0

$15.9

$17.3

$18.7

$19.7

$21.2

$22.3

$23.7

$25.3

$26.4

$26.7

$27.7

$28.5

+6.8%+1.3%-2.1%+9.0%+5.1%+7.4%

+10.1%+8.3%

+10.6%+7.3%

+13.5%+8.8%

+7.7%+5.4%

+7.8%+5.4%

+6.3%+6.6%

+4.1%+1.4%+3.6%

+3%

5

10

15

20

25

30

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20112012p

2012p: Preliminary based on data valued as of 12/31/2012.1991-2011: Based on data through 12/31/2011, developed to ultimateBased on the states where NCCI provides ratemaking services including state funds, excluding WV; Excludes high deductible policies.

Cumulative Change = 252%(1991-2012p)

Annual Change 1991–1993: +1.9%Annual Change 1994–2001: +8.9%Annual Change 2002–2011: +5.7%

Accident Year

Page 107: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

$9.8

$9.5

$9.2

$9.7

$9.8

$10.4

$11.2

$12.2

$13.5

$14.8

$16.2

$16.7

$17.5

$22.2

$22.4

$22.2

$22.4$18.2

$17.7

$19.2

$20.8

$21.7

+1%-3.0%

+0.7%+8.8% +2.2%

+5.6%+3.1%+1.0%+4.6%+3.1%+9.2%

+10.1%+10.1%

+9.0%+7.7%

+5.9%+1.7%+4.9%-2.8%-3.1%+1.0%

+6.2%

5

7

9

11

13

15

17

19

21

23

25

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 20112012p

IndemnityClaim Cost ($ 000s)

Annual Change 1991–1993: -1.7%Annual Change 1994–2001:+7.3%Annual Change 2002–2011:+3.2%

Accident Year

Workers Comp Indemnity Claim Costs: Small Increase in 2012

Average indemnity costs per claim were up 1% in

2012 to $22,400

Average Indemnity Cost per Lost-Time Claim

2012p: Preliminary based on data valued as of 12/31/2012.1991-2011: Based on data through 12/31/2011, developed to ultimateBased on the states where NCCI provides ratemaking services including state funds, excluding WV; Excludes high deductible policies.

Page 108: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Workers Compensation Premium: Second Consecutive Year of IncreaseNet Written Premium

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012p

0

10

20

30

40

50

31.0 31.3 29.8 30.5 29.126.3 25.2 24.2 23.3 22.3 25.0 26.1

29.2 31.134.7

37.8 38.6 37.633.8

30.3 29.9 32.335.2

31.0 31.329.8 30.5 29.1

26.328.2 26.9 25.9 25.0

28.632.1

37.7

42.3

46.5 47.8 46.544.3

39.3

34.6 33.836.4

39.6

State Funds ($ B)Private Carriers ($ B)

Pvt. Carrier NWP growth was +9.0% in 2012, the

best since 2005

$ Billions

Calendar Yearp Preliminary

Source: 1990–20102p Private Carriers, Annual Statement Data, NCCI.1996–2012p State Funds: AZ, CA, CO, HI, ID, KY, LA, MD, MO, MT, NM, OK, OR, RI, TX, UT Annual Statements

State Funds available for 1996 and subsequent

Page 109: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

172

2012 Workers Compensation Direct Written Premium Growth, by State*

PRIVATE CARRIERS: Overall 2012 Growth = +9%

*Excludes monopolistic fund states (in white): OH, ND, WA and WY.Source: NCCI.

While growth rates varied widely, all states experienced growth in excess of 5% in 2012

Page 110: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Workers Comp Rate Changes,2008:Q4 – 2013:Q1

Source: Council of Insurance Agents and Brokers; Information Institute.

-5.5%-4.6%-4.0%-4.6%

-3.7%-3.9%-5.4%

-3.7%-3.4%-1.6%

2.6%4.1%

7.5%7.4%8.3%8.1%

9.0%9.8%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

08:Q409:Q109:Q209:Q309:Q410:Q110:Q210:Q310:Q411:Q111:Q211:Q311:Q412:Q112:Q212:Q312:Q413:Q1

WC rate changes have been positive for 8

consecutive quarters, longer than any other

commercial line

(Percent Change)

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Page 111: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

2. SURPLUS/CAPITAL/CAPACITY

179

How Will Large Catastrophe Losses Impact Capacity?

179

Page 112: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

181

Policyholder Surplus, 2006:Q4–2013:Q1

Sources: ISO, A.M .Best.

($ Billions)

$487.1$496.6

$512.8$521.8

$478.5

$455.6

$437.1

$463.0

$490.8

$511.5

$540.7$530.5

$544.8$559.2 $559.1

$538.6$550.3

$567.8

$583.5$586.9

$607.7

$570.7$566.5

$505.0$515.6$517.9

$420$440$460$480$500$520$540$560$580$600$620

06:Q407:Q107:Q207:Q307:Q408:Q108:Q208:Q308:Q409:Q109:Q209:Q309:Q410:Q110:Q210:Q310:Q411:Q111:Q211:Q311:Q412:Q112:Q212:Q312:Q413:Q1

2007:Q3Pre-Crisis Peak

Surplus as of 3/31/13 stood at a record high $607.7B

*Includes $22.5B of paid-in capital from a holding company parent for one insurer’s investment in a non-insurance business in early 2010.

The Industry now has $1 of surplus for every $0.80

of NPW, close to the strongest claims-paying

status in its history.

Drop due to near-record 2011 CAT losses

The P/C Insurance Industry Both Entered and Emerged from the 2012 Hurricane

Season Very Strong Financially.

Page 113: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

182

U.S. INSURANCE MERGERS AND ACQUISITIONS, 2002-2012 (1)

$9,704

$59,925

$14,878

$50,793

$43,022

$50,417

$31,435

$14,373

$46,509

$54,724

$43,152

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Tran

sact

ion

valu

es

0

100

200

300

400

500

600

Num

ber of transactions

($ Millions)

(1) Includes transactions where a U.S. company was the acquirer and/or the target.

Source: Conning proprietary database.

M&A activity has returned to its pre-crisis levels.

Page 114: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

183

3. REINSURANCE MARKET CONDITIONS

Ample Capacity Despite Heavy Global

Catastrophe Activity in Recent Years

183

Page 115: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Change in Global Reinsurer Capital

Reinsurance Capital Is at a Record High

Source: Reinsurance Association of America from company reports and Aon Benfield Analytics.

Page 116: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 1Q1360

80

100

120

140

160

180

200

USD

bn

Soft market

Hard market

Hard market softening

Crisis

Excess capital

Long-Term Evolution of Shareholders’ Funds for the Guy Carpenter Global Reinsurance Composite

Source: Guy Carpenter

Page 117: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

188

CATASTROPHE BONDS, ANNUAL RISK CAPITAL ISSUED, 2002-2012

$2.73$3.39

$4.60$3.86

$5.85

$1.22$1.73

$1.14

$1.99

$4.69

$7.00

$0

$1

$2

$3

$4

$5

$6

$7

$8

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Source: GC Securities and Guy Carpenter & Company, LLC.

($ Billions)

Note

Page 118: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

4. RENEWED PRICING DISCIPLINE

190

Evidence of a Broad and Sustained Shift in Pricing

190

Page 119: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

192

-5%

0%

5%

10%

15%

20%

25%

71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 1213

:Q1

Net Premium Growth: Annual Change, 1971—2013:Q1(Percent)

1975-78 1984-87 2000-03

Shaded areas denote “hard market” periodsSources: A.M. Best (historical and forecast), ISO, Insurance Information Institute.

Net Written Premiums Fell 0.7% in 2007 (First Decline

Since 1943) by 2.0% in 2008, and 4.2% in 2009, the First 3-Year Decline Since 1930-33.

2013:Q1 = 4.1%

2012 growth was +4.3%

Page 120: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

193

P/C Net Premiums Written: % Change, Quarter vs. Year-Prior Quarter

Sources: ISO, Insurance Information Institute.

Sustained Growth in Written Premiums(vs. the same quarter, prior year) Will Continue through 2013

10.2

%15

.1%

16.8

%16

.7%

12.5

%10

.1%

9.7%

7.8%

7.2%

5.6%

2.9%

5.5%

-4.6

%-4

.1%

-5.8

%-1

.6%

10.3

%10

.2% 13

.4%

6.6%

-1.6

%2.

1%0.

0%-1

.9%

0.5%

-1.8

%-0

.7%

-4.4

%-3

.7%

-5.3

%-5

.2%

-1.4

%-1

.3%

1.3% 2.

3%1.

7% 3.5%

1.6%

4.1%

3.8%

3.0% 4.

2% 5.1%

4.8%

4.1%

-10%

-5%

0%

5%

10%

15%

20%

2002

:Q1

2002

:Q2

2002

:Q3

2002

:Q4

2003

:Q1

2003

:Q2

2003

:Q3

2003

:Q4

2004

:Q1

2004

:Q2

2004

:Q3

2004

:Q4

2005

:Q1

2005

:Q2

2005

:Q3

2005

:Q4

2006

:Q1

2006

:Q2

2006

:Q3

2006

:Q4

2007

:Q1

2007

:Q2

2007

:Q3

2007

:Q4

2008

:Q1

2008

:Q2

2008

:Q3

2008

:Q4

2009

:Q1

2009

:Q2

2009

:Q3

2009

:Q4

2010

:Q1

2010

:Q2

2010

:Q3

2010

:Q4

2011

:Q1

2011

:Q2

2011

:Q3

2011

:Q4

2012

:Q1

2012

:Q2

2012

:Q3

2012

:Q4

2013

:Q1

Premium growth in Q1 2013 was up 4.1% over Q1 2012, marking the

12th consecutive quarter of growth

Page 121: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

195

Average Commercial Rate Change,All Lines, (1Q:2004–2Q:2013)

-3.2

%-5

.9%

-7.0

%-9

.4%

-9.7

% -8.2

%-4

.6% -2.7

%-3

.0%

-5.3

%-9

.6%

-11.

3%-1

1.8%

-13.

3%-1

2.0%

-13.

5%-1

2.9% -11.

0%-6

.4%

-5.1

%-4

.9%

-5.8

%-5

.6%

-5.3

%-6

.4%

-5.2

%-5

.4% -2

.9%

2.7% 4.

4%4.

3%3.

9% 5.0%

5.2%

4.3%

-0.1

% 0.9%

-0.1

%

-16%

-11%

-6%

-1%

4%

9%

1Q04

2Q04

3Q04

4Q04

1Q05

2Q05

3Q05

4Q05

1Q06

2Q06

3Q06

4Q06

1Q07

2Q07

3Q07

4Q07

1Q08

2Q08

3Q08

4Q08

1Q09

2Q09

3Q09

4Q09

1Q10

2Q10

3Q10

4Q10

1Q11

2Q11

3Q11

4Q11

1Q12

2Q12

3Q12

4Q12

1Q13

2Q13

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Source: Council of Insurance Agents & Brokers; Insurance Information Institute

KRW Effect

Pricing as of Q2:2013 was positive for the89th consecutive

quarter. Gains are likely to continue through 2013.

(Percent)

Q2 2011 marked the last of 30th

consecutive quarter of price declines

Page 122: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

196

Change in Commercial Rate Renewals, by Account Size: 1999:Q4 to 2013:Q1

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Percentage Change (%)

Pricing turned positive in Q3:2011, the first increase in

nearly 8 years; Q1:2013 renewals were up 5.2%, the largest increase since late

2003; Some insurers posted stronger numbers.

KRW : No Lasting Impact

Pricing Turned Negative in Early

2004 and Remained that

way for 7 ½ years

Peak = 2001:Q4 +28.5%

Trough = 2007:Q3 -13.6%

Page 123: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

197

Cumulative Qtrly. Commercial Rate Changes, by Account Size: 1999:Q4 to 2013:Q1

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Despite 8 consecutive quarters of gains (Q4:2012 = 5.0%),

pricing today is where is was in mid-2001 (pre-9/11), suggesting

additional rate need going forward, esp. in light of record

low interest rates

1999:Q4 = 100

Page 124: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

200

Change in Commercial Rate Renewals, by Line: 2013:Q2

Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

Major Commercial Lines Renewed Uniformly Upward in Q2:2013 for the 8th Consecutive Quarter; Property Lines & Workers Comp Leading the Way; Cat

Losses and Low Interest Rates Provide Momentum Going Forward

Percentage Change (%)

5.4%5.9% 5.9%

8.3%

1.1%

3.5% 3.6% 3.7%4.6% 4.5%

0.0%1.0%2.0%3.0%4.0%5.0%6.0%7.0%8.0%9.0%

Sur

ety

Gen

eral

Liab

ility

Bus

ines

sIn

terru

ptio

n

Um

brel

la

Com

mer

cial

Aut

o

Con

stru

ctio

n

EP

L

D&

O

Com

mer

cial

Pro

perty

Wor

kers

Com

p

Workers Comp rate increases are large than any other line, followed

by Property lines

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Page 125: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Shifting Legal Liability & Tort Environment

203

Is the Tort PendulumSwinging Against Insurers?

203

Page 126: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

204

Over the Last Three Decades, Total Tort Costs as a % of GDP Appear Somewhat Cyclical, 1980-2013E

$0

$50

$100

$150

$200

$250

$300

80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10 12E

Tort

Syst

em C

osts

1.50%

1.75%

2.00%

2.25%

2.50%

Tort Costs as %

of GD

P

Tort Sytem Costs Tort Costs as % of GDP

($ Billions)

Sources: Towers Watson, 2011 Update on US Tort Cost Trends, Appendix 1A

Tort costs in dollar terms have remained high but relatively stable

since the mid-2000s., but are down substantially as a share of GDP

Deepwater Horizon Spike

in 2010

1.68% of GDP in 2013

2.21% of GDP in 2003

= pre-tort reform peak

Page 127: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

208

The Nation’s Judicial Hellholes: 2011

Source: American Tort Reform Association; Insurance Information Institute

South Florida

West VirginiaIllinois

Madison , St. Clair and McLean

counties

New YorkAlbany and

NYC

Watch List Eastern District of

Texas Cook County, IL Southern NJ Franklin County, AL Smith County, MS Louisiana

Dishonorable Mention

MI Supreme Court AK Supreme Court MO Supreme Court

California

Philadelphia

NevadaClark County

Page 128: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

CYBER RISK

209

Cyber Risk is a Rapidly Emerging Exposure for Businesses Large

and Small in Every IndustryNEW III White Paper:

http://www.iii.org/assets/docs/pdf/paper_CyberRisk_2013.pdf

209

Page 129: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

Data Breaches 2005-2013, By Number of Breaches and Records Exposed# Data Breaches/Millions of Records Exposed

* 2013 figures as of March 19, 2013.Source: Identity Theft Resource Center

157

321

446

656

498

419447

662

17.322.935.7

19.1

66.9

222.5

16.2

127.7

100

200

300

400

500

600

700

2005 2006 2007 2008 2009 2010 2011 2012020406080100120140160180200220

# Data Breaches # Records Exposed (Millions)

The total number of data breaches and number of records exposed fluctuates from year to year and over time.

Millions

Page 130: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

211

2012 Data Breaches By Business Category, By Number of Breaches

3.8%11.2%

13.6%

34.5%

36.9%

Source: Identity Theft Resource Center, http://www.idtheftcenter.org/ITRC%20Breach%20Report%202012.pdf.

The majority of the 447 data breaches in 2012 affected business and medical/healthcare organizations, according to the Identity Theft Resource Center.

Business, 165 (36.9%)Govt/Military, 50 (11.2%)

Banking/Credit/Financial, 17 (3.8%)

Educational, 61 (13.6%)

Medical/Healthcare, 154 (34.5%)

Page 131: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

214

The Most Costly Cyber Crimes, Fiscal Year 2012

4%4%

7%

7%

8%

12%

12%

20%

26%

Source: 2012 Cost of Cyber Crime: United States, Ponemon Institute.

Malicious code, denial of service and web-based attacks account for more than 58 percent of the total annualized cost of cyber crime experienced by 56 companies.

Malicious code

Botnets

Denial of service

Malware

Viruses, Worms, Trojans

Phishing + social engineering

Malicious insiders

Stolen devices

Web-based attacks

Page 132: Overview & Outlook for the      P/C Insurance Industry: Trends, Challenges and Opportunities in 2013 and Beyond

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223