overview & outlook for c i l p/c icommercial p/c insurance

175
Overview & Outlook for C i l P/C I Commercial P/C Insurance: An Industry at the Crossroads Insurance Information Institute Fb 1 2012 February 1, 2012 Robert P. Hartwig, Ph.D., CPCU, President & Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

Upload: others

Post on 17-Jan-2022

3 views

Category:

Documents


0 download

TRANSCRIPT

Overview & Outlook for C i l P/C ICommercial P/C Insurance:

An Industry at the CrossroadsyInsurance Information Institute

F b 1 2012February 1, 2012

Robert P. Hartwig, Ph.D., CPCU, President & EconomistInsurance Information Institute ♦ 110 William Street ♦ New York, NY 10038

Tel: 212.346.5520 ♦ Cell: 917.453.1885 ♦ [email protected] ♦ www.iii.org

Presentation OutlineReview of Recent Events

What in the World is Going On?Summary of P/C Financial PerformanceyCatastrophe Loss Developments & Trends

US, GlobalWill the Market Turn? Four Necessary Criteria:y

Underwriting Loss TrendsCapital/CapacityReinsurance MarketsPricing Discipline

Other Contributing Factors to the Underwriting CycleInvestment EnvironmentTort/Casualty EnvironmentInflation

Economic Overview & Outlook

2

Q&A

What in the World Is Going On?

Is the World Becoming a Riskier Place?Riskier Place?

What Are the Implications for

3

Insurance and Risk Management?

We Are Living in an Age of Elevated Global Economic UncertaintyECONOMIC & POLITICAL CONCERNS

European Sovereign Debt, Bank & Currency CrisesGlobal Economic SlowdownEchoes of the Financial Crisis & Financial Market VolatilityEchoes of the Financial Crisis & Financial Market VolatilityCollapse of Major Financial Institutions U.S. Debt and Budget Crisis, S&P Downgrade & Tax UncertaintyHousing CrisisP i t tl Hi h U l tPersistently High UnemploymentInflation/DeflationEnergy & Commodity Prices VolatilityPolitical Upheaval in the Middle East (Arab Spring, Iran)Regulation & Regulatory UncertaintyNew World Order: China’s Economic and Military Ascendency2012 US Elections & Political Brinksmanship

CATASTROPHIC LOSSJapan, New Zealand, Chile, Haiti EarthquakesNuclear Fears (Japan, Germany, US)Floods (Thailand, US)U.S.: Tornadoes, Flooding, Wildfires, Hurricanes, Winter Storms

Are “Black Swans”

everywhere or does it

4

U.S.: Tornadoes, Flooding, Wildfires, Hurricanes, Winter StormsManmade Disasters (e.g., Deepwater Horizon)Cyber AttacksResurgent Terrorism Risk (Bin Laden, Gadhafi, Kim Jong Il deaths)

or does it just seem that way?

Cost of Risk vs. Commercial Lines Combined Ratio

125 Commercial

The cost of risk cannot continue to fall as actual

results deteriorate

118.8

122.3

$13.

91

13.1

5

4 0.25

5 $13.

50120

125

d R

atio

$12

$14

nue

CommercialCombined RatioCost of Risk

109.4110.2 109.5

112.5110.2

107.6109.7 110.2

108.2111.1

112.3

$1

$11.

94

$11.

55

$10.

68

$10.

35

$10.

02

1

$11.

9 5

$

2

110

115

s C

ombi

ned

$8

$10

1000

Rev

en

104.1102.5

105.4104.1

98.9

102.7102.0$7

.30

$6.4

9

$8.3

0

$8.4

2

3205.71

255.70

$7.7

0

$6.4

0

$6.1

0

100

105

erci

al L

ines

$4

$6

$

t of R

isk/

$1

91.2

93.7

$4.8

3

$5.2$5

$5.2$5$

95

100

Com

me

$2

$4

Cos

9090 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

$0

*Insurance Information Institute cost of risk estimate for 2011.Source: 2011 RIMS Benchmark Survey; A.M. Best; Insurance Information Institute

What is Going On in the US and Global Financial Markets?

1. Need for a Binding, Comprehensive Solution to Europe’s Debt Problems15 of 17 Eurozone countries put on negative credit watch by S&P on Dec. 5Current requires construction of a “fiscal union” to save Euro monetary unionRequires rewriting EU treaties to mandate strict Debt/GDP ratios (3%) with sanctions to be imposed on violatorsShort-term Europe needs to build a financial “Firewall” (larger bailout fund) around Italy, Spain, Ireland, Portugal to avoid another “Big, Fat Greek Debt Disaster”S l ti U ifi d t t i il t TARP M t i Bi di fi l tSolution: Unified strategy similar to TARP; Monetary easing; Binding fiscal pactOUTCOME: Europeans will eventually stumble into a resolution

2. Realization that US Economic Growth Will Remain Lackluster Q1 GDP just 0 4%; Q2 only 1 3%; Q3 still a subpar 1 8%; Acceleration likelyQ1 GDP just 0.4%; Q2 only 1.3%; Q3 still a subpar 1.8%; Acceleration likelyJob growth has been anemic for months and unemployment remains high at 8.5%Markets remain extremely volatile and jittery; Housing/Debt hangoverOUTCOME: Tepid growth in the 2% - 2.5% range in 2012; Unemployment: 8% - 8.5%p g g ; p y

3. View that Washington is Dysfunctional and “Rudderless”Lack of coherent, consistent medium and long term plan to deal with basic structural issues in the US economy (debt, taxes, employment, regulation, etc.)No confidence that 2012 political c cle ill resol e these problems

6

No confidence that 2012 political cycle will resolve these problems4. Economic Slowdown in Emerging Markets

China, other economies less able to stimulate global economy than in 2008

Déjà Vu? Lehman II? Is This 2008 All Over Again?

Why Today is Not 2008 All Over AgainThe Situation Today is Very, Very Different from 2008Credit Markets Are Not Seizing; Some Contraction in EuropeCredit Markets Are Not Seizing; Some Contraction in EuropeBank Balance Sheets Are in Much Stronger Shape

Capital up, charge offs fallingWe Will Not Experience the Mega Collapses/Near Collapses Like in 2008We Will Not Experience the Mega-Collapses/Near Collapses Like in 2008

No repeat of Lehman, AIG, Washington Mutual, Wachovia…MF Global is not a “Systemically Important Financial Institution”

Some Additional Regulatory Controls Are Now PlaceSome Additional Regulatory Controls Are Now PlaceWhat Would Be Helpful Now?

Solution to European Bank/Sovereign Debt Problem (Thought We Had One!) Long-Term Fiscal and Monetary Policy DirectionFed on Aug. 9 stated rates would remain low “at least through mid-2013”

This is not only a signal that borrowing costs will remain low over an extended period of time and that inflation will remain muted; Also tells investors that they’ll

7

period of time and that inflation will remain muted; Also tells investors that they ll need to take on risk in order to earn returns in the market.Congress and the Administration need to remove regulatory and tax uncertainty ASAP and drive a pro-growth agenda

P/C Insurance Industry Financial Overview

Profit Recovery Was Set Back i 2011 b Hi h C t t hin 2011 by High Catastrophe

Loss & Other Factors

8

P/C Net Income After Taxes1991–2011:Q3 ($ Millions)

,496

65,7

77

$70 000

$80,000 2005 ROE*= 9.6%2006 ROE = 12.7%

P-C Industry 2011:Q3 profits were down 71% to $8.0B vs. 2010:Q3,

due primarily to high catastrophe losses and as non cat

9

$62,

0

$6

44,1

55

501

$50 000

$60,000

$70,000 2007 ROE = 10.9%2008 ROE = 0.1%2009 ROE = 5.0%2010 ROE = 5.6%2011 Q3 ROAS1 1 9%

losses and as non-cat underwriting results deteriorated

8 316

,598

24,4

04 $36,

81

$30,

773

1,86

5

$30,

029

$34,

670

$28,

672$ 4

,559

$38,

5

$30,000

$40,000

$50,000 2011:Q3 ROAS1 = 1.9%

$14,

178

$5,8

40

$19,

3

$10,

870 $20 $2 $21

3,04

6

3,04

3

$7,9

79

$20

$10,000

$20,000

,

$

$3 $3

-$6,970-$10,000

$0

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

* ROE figures are GAAP; 1Return on avg. surplus. Excluding Mortgage & Financial Guaranty insurers yields a 3.0% ROAS for 2011:Q3, 7.5% for 2010 and 7.4% for 2009.Sources: A.M. Best, ISO, Insurance Information Institute

A 100 Combined Ratio Isn’t What ItOnce Was: Investment Impact on ROEsCombined Ratio / ROE

108 215.9%11018%

A combined ratio of about 100 generated ~5.5% ROE in 2009/10,

10% in 2005 and 16% in 1979

97 5100.6 100.1 100.8 101.0

99.3100.8

108.2

9 6%

5 9%14.3%

12.7% 10.9%

100

105

110

12%

15%

97.5

92.795.7 7.5%7.4%

4.4%

9.6%

8.8%90

95

100

6%

9%

3.0%

80

85

19 8 19 9 2003 200 2006 200 2008 2009 2010 2011 Q3*0%

3%

1978 1979 2003 2005 2006 2007 2008 2009 2010 2011:Q3*

Combined Ratio ROE*

Combined Ratios Must Be Lower in Today’s Depressed

* 2008 -2011 figures are return on average surplus and exclude mortgage and financial guaranty insurers. 2011:Q3 combined ratio including M&FG insurers is 109.9, ROAS = 1.9%.

Source: Insurance Information Institute from A.M. Best and ISO data.

Investment Environment to Generate Risk Appropriate ROEs

Profitability Peaks & Troughs in the P/C Insurance Industry, 1975 – 2011*

25%1977:19.0% 1987:17.3%

History suggests next ROE peak will be in 2016-2017

ROE

15%

20%1997:11.6%

2006:12.7%

10%

15%9 Years

2011:3.0%*

5%

-5%

0%

1984: 1.8% 1992: 4.5% 2001: -1.2%1975: 2.4%

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

*Profitability = P/C insurer ROEs are I.I.I. estimates. 2011 figure is an estimate based on annualized ROAS through Q3 data. Note: Data for 2008-2011 exclude mortgage and financial guaranty insurers. For 2011:Q3 ROAS = 1.9% including M&FG.Source: Insurance Information Institute; NAIC, ISO, A.M. Best.

ROE: Property/Casualty Insurance vs. Fortune 500, 1987–2011:Q3*

20%P/C Profitability Is Both by

Cyclicality and Ordinary Volatility K t i

(Percent)

15%

y y y y Katrina, Rita, Wilma

%

10%

Hugo

Sept. 11

0%

5% Hugo

AndrewNorthridge

Lowest CAT Losses in 15 Years

4 Hurricanes

-5%87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11:Q3

Northridge Financial Crisis*

12

* Excludes Mortgage & Financial Guarantee in 2008 - 2011.Sources: ISO, Fortune; Insurance Information Institute.

ROE vs. Equity Cost of Capital:U.S. P/C Insurance:1991-2011*

18%The P/C Insurance Industry Fell Well

Short of Its Cost of Capital Every Year Since 2008

(Percent)

12%

14%

16%p y

6%

8%

10%

pts +1

.7 p

ts

+2.3

pts

.0 p

ts

-6.4

pts

-3.2

pts

-2.9

pts

-8.9

pts

2%

4%

6%

-13.

2 p

-9

US P/C Insurers Missed Their Cost of Capital by an Average 6.7 Points from

The Cost of Capital is the Rate of Return Insurers Need to

-

-2%

0%

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08* 09* 10* 11*

Capital by an Average 6.7 Points from 1991 to 2002, but on Target or Better

2003-07, Fell Short in 2008-2010

Insurers Need to Attract and Retain

Capital to the Business

13

* Return on average surplus used as proxy for ROE in 2008-2011 and excluding mortgage and financial guaranty insurers for these years. Change in model methodology in 2011 increased cost of capital by approximately 90 basis points.

Source: The Geneva Association, Insurance Information Institute

ROE Cost of Capital

P/C Insurance Industry ROE vs. Fortune 500, 1975 – 2011*

20%ROE

15%

10%

0%

5%

-5%

0%

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

For 2011:H1 ROAS.Source: Insurance Information Institute; NAIC, ISO.

Global Catastrophe Loss pDevelopments and Trends

2011 Will Rewrite Catastrophe Loss d I Hi tand Insurance History

But Will Losses Turn the Market?

15

Global Catastrophe Loss Summary: 2011

2011 Was the Highest Loss Year on Record for Economic Losses GloballyExtraordinary accumulation of severe natural catastrophe: Earthquakes, tsunami, floods and tornadoes are the primary causes of lossand tornadoes are the primary causes of loss

$380 Billion in Economic Losses Globally (New Record)New record, exceeding the previous record of $270B in 2005

$105 Billion in Insured Losses Globally2011 losses were 2.5 times 2010 insured losses of $42B

Second only to 2005 on an inflation adjusted basis (new record on a unadjusted basis)y j ( j )

Over 5 times the 30-year average of $19B

$72.8 Billion in Economic Losses in the US$Represents a 129% increase over the $11.8 billion amount through the first half of 2010

$35.9 Billion in Insured Losses in the US Arising from 171 CAT EventsFifth highest year on record

16

Represents 51% increase over the $23.8 billion total in 2010

Source: Munich Re; Insurance Information Institute.

Natural Loss Events, 2011

Flash floods, floodsItaly, France, Spain4 9 Nov

Winter Storm JoachimFrance, Switzerland, Germany 15 17 Dec

World Map

Earthquake, tsunami Japan, 11 March

Severe storms, tornadoesUSA, 20–27 May

Fl d

Hurricane IreneUSA, Caribbean22 Aug.–2 Sept.

WildfiresCanada, 14–22 May Earthquake

Turkey23 Oct.

4–9 Nov.Germany, 15–17 Dec.

Cyclone YasiA t li 2 7 F b

Severe storms, tornadoesUSA, 22–28 April

WildfiresUSA, April/Sept.

FloodsUSA, April–May

DroughtUSA, Oct. 2010–ongoing

FloodsPakistanAug Sept

Tropical Storm WashiPhilippines, 16–18 Dec.

Australia, 2–7 Feb.

Landslides, flash floodsBrazil 12/16 Jan

Floods, flash floods Australia,

Aug.–Sept.FloodsThailandAug.–Nov.

Floods, landslidesGuatemala, El Salvador11–19 Oct.

Geophysical events Hydrological eventsNatural catastrophes

EarthquakeNew Zealand, 22 Feb.

Brazil, 12/16 Jan. Dec. 2010–Jan. 2011

EarthquakeNew Zealand, 13 June

Number of Events: 820Number of Events: 820 DroughtSomaliaOct. 2010–Sept. 2011

(earthquake, tsunami, volcanic activity)Meteorological events (storm)

(flood, mass movement)Selection of significant loss events (see table)

Climatological events(extreme temperature, drought, wildfire)

17Source: MR NatCatSERVICE

Natural Catastrophes Worldwide, 2011

2011 2010 Average of the last 10

Average of the last

Top Year 1981-

Overview and Comparison with Previous Years

the last 10 years

2001-2010

of the last 30 years

1981-2010

1981-2010

Number of events820 970 790 630

2007(1,025)

Overall losses in US$ m(original values)

380,000 152,000 113,000 75,0002005

(227,000)

I d l iInsured losses in US$ m(original values)

105,000 42,000 35,000 19,0002005

(101,000)

Fatalities 2010Fatalities27,000 296,000 106,000 69,000

2010(296,000)

© 2011 Munich Re 18Source: MR NatCatSERVICE

5 Costliest Natural Catastrophes Worldwidein Terms of Insured Losses, 2011 ($Mill)

Overall l

Insured l

Date Region Event Fatalitieslosses US$ m

lossesUS$ m

March 11 JapanEarthquake, tsunami

15,840 210,00035,000-40 000tsunami 40,000

Feb. 22 New Zealand Earthquake 181 16,000 13,000

Aug. 1 –Nov. 15

ThailandFloods, landslides

813 40,000 10,000

Severe storms/ Apr. 22-28 USA

Severe storms/ tornadoes

350 15,000 7,300

Aug. 22 -S 2

USA, C ibb

Hurricane I

55 15,000 7,000Sep. 2 Caribbean Irene

55 15,000 7,000

Source: MR NatCatSERVICE © 2011 Munich Re 19

Natural Catastrophes Worldwide 2011Insured losses US$ 105bn - Percentage distribution per continent

2%

37%

44%

1%

In 2011, just 37% of insured natural

17%

<1%insured natural catastrophe losses

were in the Americas, barely half the average of 66%

th i 30

Continent Insured losses$

over the prior 30 years (1981-2010)

US$ m

America (North and South

America)40,000

Europe 2,000

In 2011, 61% of insured natural catastrophe losses

were in the Asia/Pacific region nearly 3 5 times thep ,

Africa Minor damages

Asia 45,000

Australia/Oceania 18,000 20Source: MR NatCatSERVICE

region, nearly 3.5 times the average of 13% over the

prior 30 years (1981-2010)

Natural Catastrophes Worldwide 1980 – 2011 Insured losses US$ 870bn - Percentage distribution per continent

16%

66%

1%

13%

<1%

5%

Continent Insured losses$US$ m

America (North and South

America)566,000

Europe 146,000

In 2011, 61% of natural catastrophe losses were in the Asia/Pacific region,

nearly 3 5 times thep ,

Africa 2,000

Asia 115,000

Australia/Oceania 41,000 21Source: MR NatCatSERVICE

nearly 3.5 times the average of 13% over the

prior 30 years (1981-2010)

Natural Catastrophes in Asia 1980 – 2011Overall and insured losses in 2011 Dollars

200

($ Billions) 2011 set a record for both overall economic losses

in Asia ($266B) and

160

180insured losses ($45B).

The rapid economic development of Asia and

increased insurance

100

120

140 penetration guarantee that losses will trend higher in the future.

60

80

20

40

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 20101980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010

Overall losses (in 2011 values) Insured losses (in 2011 values)

© 2011 Munich Re 22Source: MR NatCatSERVICE

Top 16 Most Costly World Insurance Losses, 1970-2011**

(Insured Losses, 2011 Dollars, $ Billions) 5 of the top 14 most expensive

catastrophes in world

$47.6$45$50

Taken as a single event, the Spring 2011 tornado and

thunderstorm season would th

catastrophes in world history have occurred within the past 2 years

$19 1$21.3$24.0$25.0

$37.5

$25$30$35$40$45 likely become the 5th

costliest event in global insurance history

$10.0$11.9 $13.0$13.1$19.1$21.3

$7.7 $8.1 $8.3 $8.5 $9.3 $9.7

$5$10$15$20$25

$0Hugo (1989)

WinterStormDaria(1991)

ChileQuake(2010)

Ivan (2004)

TyphoonMirielle(1991)

Charley(2004)

ThailandFloods(2011)

Wilma(2005)

NewZealandQuake(2011)

Ike (2008)

Northridge(1994)

SpringTornadoes/

Storms(2011)

WTC TerrorAttack(2001)

Andrew(1992)

JapanQuake,

Tsunami(2011)*

Katrina(2005)

23

*Average of range estimates of $35B - $40B as of 1/4/12; Privately insured losses only.**Figures do not include federally insured flood losses.Sources: Swiss Re sigma 1/2011; Munich Re; Insurance Information Institute research.

Worldwide Natural Disasters,1980 – 2011

Number of Events 1 200

There were 820 events in 2011

800

1 000

600

800

200

400

Meteorological events Hydrological events Climatological eventsGeophysical events

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010

Source: MR NatCatSERVICE 24

Meteorological events(Storm)

Hydrological events(Flood, mass movement)

Climatological events(Extreme temperature, drought, forest fire)

Geophysical events(Earthquake, tsunami, volcanic eruption)

Worldwide Natural Disasters 1980–2011,Overall and Insured Losses

2011

(Insured Losses, 2011 Dollars, $ Billions)

350

400 Overall Losses: $380 BillInsured Losses: $105 Bill

250

300

100

150

200

50

100

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010

25

Overall losses (in 2011 values) Insured losses (in 2011 values)

Source: MR NatCatSERVICE © 2011 Munich Re

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010

U.S. Insured Catastrophe pLoss Update

2011 Was One of the Most Expensive pYears on Record

26

Top 14 Most Costly Disastersin U.S. History

(Insured Losses, 2011 Dollars, $ Billions)

Taken as a single event the Spring$47.6

$40$45$50

Taken as a single event, the Spring 2011 tornado and storm season are is

the 4th costliest event in US insurance history

$13 1$19.1 $21.3 $24.0 $25.0

$20$25$30$35 insurance history

$9.0$11.9 $13.1

$8.5$7.7$6.5$5.5$4.4$4.3

$0$5

$10$15

Irene Jeanne Frances Rita Hugo Ivan Charley Wilma Ike Northridge Spring 9/11 Andrew KatrinaIrene(2011)

Jeanne(2004)

Frances(2004)

Rita (2005)

Hugo (1989)

Ivan (2004)

Charley(2004)

Wilma(2005)

Ike (2008)

Northridge(1994)

SpringTornadoes& Storms*

(2011)

9/11Attack(2001)

Andrew(1992)

Katrina(2005)

Hurricane Irene became the 11th most expense

27

*Losses will actually be broken down into several “events” as determined by PCS. Includes losses for the period April 1 – June 30.Sources: PCS; Insurance Information Institute inflation adjustments.

the 11 most expense hurricane in US history

Natural Disasters in the United States, 1980 – 2011Number of Events (Annual Totals 1980 – 2011)u be o e ts ( ua ota s 980 0 )

300

There were 117 natural disaster events in 2011

200

250 disaster events in 2011

Num

ber

150

N

37

850

100

Geophysical ClimatologicalMeteorological (storm)

51

2

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010

Geophysical (earthquake, tsunami, volcanic activity)

Climatological (temperature extremes, drought, wildfire)

Meteorological (storm)

Hydrological (flood, mass movement)

Source: MR NatCatSERVICE 28

Losses Due to Natural Disasters in the US, 1980–2011 (Overall & Insured Losses)

(2011 Dollars, $ Billions)

2011 was the 5th most

(Overall and Insured Losses)

2011Overall Losses: $72 8 Bill

2011 was the 5th most expensive year on record for insured

catastrophe losses in the US Overall Losses: $72.8 Bill

Insured Losses: $35.9 Billthe US.

Approximately 50% of the overall cost of

catastrophes in the pUS was covered by insurance in 2011

29

Overall losses (in 2011 values) Insured losses (in 2011 values)

Source: MR NatCatSERVICE © 2011 Munich Re

US Insured Catastrophe Losses

$100

.0$120$100 Billion CAT Year is

Coming Eventually($ Billions)

$61.

9

$

$60

$80

$100 Record Tornado Losses Caused

2011 CAT Losses to Surge

2000s: A Decade of Disaster2000s: $193B (up 117%)

1990s: $89B

3 4 0.1

3

$26.

5

9 12.9 $2

7.5

2 7

$27.

1

0.6

13.6

$32.

6

5 $22.

9

5 $16.

9

$20

$40

$60$8

.3

$7.4

$2.6 $1

0

$8.3

$4.6

$5.9 $1 $9.

$6. 7 $10

$1

$7.5

$2.7

$4.7

$5. 5 $

$0

$20

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*20??

US CAT Losses Already Exceed Losses from All of 2010. Even Modest Hurricane Losses Will Make 2011 Among the Most

Expensive Ever for CATs

30

*PCS estimate through Sept. 30, 2011.Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01. Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B.Sources: Property Claims Service/ISO; Insurance Information Institute.

US Insured Catastrophe Losses

$100

.0$120$100 Billion CAT Year is

Coming Eventually($ Billions, 2011 Dollars)

$71.

7

$

$60

$80

$100 Record Tornado Losses Caused

2011 CAT Losses to Surge

2.3

0.7

14.0

1.3

0

$33.

9

4 $15.

9 $32.

9

0.3

3

$28.

5

1.2

14.1

$32.

6

13.7

8

$36.

9

6

$25.

8

$20

$40

$60$1 $1

0

$3.7 $ 1 $1

$6. 0

$7.4 $

$10

$7.3 $1 $1$1

$4.7

$7.8

$8.6

$0

$20

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*20??

US CAT Losses in 2011 Were the 5th Highest in US History on An Inflation Adjusted Basis

31

*PCS estimate through Sept. 30, 2011.Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01 ($25.9B 2011 dollars). Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B ($15.6B in 2011 dollars.) Sources: Property Claims Service/ISO; Insurance Information Institute.

Natural Disaster Losses in the United States: 2011

As of Jan. 1, 2012

Number of Events Fatalities

Estimated Overall Losses (US $m)

Estimated Insured Losses (US $m)

SevereThunderstorm 69 617 46,548 25,813

Winter Storm 9 67 2 708 2 017Winter Storm 9 67 2,708 2,017

Flood 14 20 2,705 535

Earthquake 5 1 257 50

Tropical Cyclone 3 0 10,700 5,510

Wildfire 58 15 1,922 855

Other 2 33 8,000 1,000

32Source: MR NatCatSERVICE

2011’s Most Expensive Catastrophes, Insured Losses

$6,900

$7,300Thunderstorms, May 20-27

Thunderstorms, Apr. 22-26

$1,510

$2,000

$5,000

$6,900

Thunderstorms, Apr. 8-11

Thunderstorms, Apr. 3-5

Hurricane Irene, Aug. 26-28**

Includes

$1,000

$1,200

$1,400

Texas Drought, 2011*

Thunderstorms, Jun. 16-22

Thunderstorms, Apr. 14-16Includes

$1.65B in AL, mostly in the Tuscaloosa

andIncludes

approximately

$830

$975

$980

$840Thunderstorms Apr 19-20

Thunderstorms, Aug. 18-19

Winter Storm, Jan. 31-Feb. 3

Thunderstorms, Jul. 10-14 and Birmingham

areas

approximately $2B in losses

for May 22 Joplin tornado

$500

$530

$830

$0 $1 000 $2 000 $3 000 $4 000 $5 000 $6 000 $7 000

Flooding, April*

Wildfire, Sep. 4-19

Thunderstorms, Apr. 19-20

$0 $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000

**Includes $700 million in flood losses insured through the National Flood Insurance Program.Source: PCS except as noted by “*” which are sourced to Munich Re; Insurance Information Institute.

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2011*

8 .010

Avg. CAT Loss Component of theCombined Ratio

by Decade

Combined Ratio Points

8.8

.9

8.1

9.

789

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31

3.0

35

3.3

2.8 3.

62.

9

5.4

3.3

3.3

.7

5.0

.64.

4

3.6

3456 1990s: 3.39

2000s: 3.52 2010s: 6.70*

0.4 1.

20.

4 0.8 1.

30.

3 0.4 0.

7 1.5

1.0

0.4

0.4 0.

71.

81.

10.

6 1.4 2.

01.

3 2.0

0.5

0.5 0.7 1.

22.

1 2.3 2

1.0

21.

6

1.6

21.

6

2.

0.9

0.1

1.1

1.1

0.8

0123

0

1960

1962

1964

1966

1968

1970

1972

1974

1976

1978

1980

1982

1984

1986

1988

1990

1992

1994

1996

1998

2000

2002

2004

2006

2008

2010

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

34

*Insurance Information Institute estimates for 2010 and 2011 based on A.M. Best data.Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.Source: ISO; Insurance Information Institute.

Increased Sharply in Recent Decades

U.S. Thunderstorm Loss Trends, 1980 – 2011

Thunderstorm losses in 2011 totaled a record

$25.8 billion

Hurricanes get all the headlines, but thunderstorms are consistent

producers of large scale loss.

Average thunderstorm

l

producers of large scale loss. 2008-2011 are the most expensive

years on record.

losses are up more than 5 fold since the early 1980s

35Source: Property Claims Service, MR NatCatSERVICE

U.S. Winter Storm Loss Trends, 1980 – 2011

Insured winter storm losses in 2011 totaled $2.0 billion. Average winter storm losses have nearly doubled

since the early 1980ssince the early 1980s

Source: Property Claims Service, MR NatCatSERVICE 36

U.S. Acreage Burned by Wildfires, 1980 – 2011

8.3 millions acres were burned by wildfires in 2011, one of the worst years on record causingworst years on record, causing

$855 in insured losses

Source: National Forest Service, MR NatCatSERVICE 37

Notable Wildfires in 2011

Worst wildfire year on record in Texas due to

i d h

Worst wildfire year on record in Texas due to

i d hpersistent drought.

Spring: Over 3 million acres b rned in est Te as

persistent drought.

Spring: Over 3 million acres b rned in est Te asacres burned in west Texas from 12 major seats of fire. Over 200 homes and businesses destroyed, $50

acres burned in west Texas from 12 major seats of fire. Over 200 homes and businesses destroyed, $50businesses destroyed, $50 million insured loss.

September: Bastrop

businesses destroyed, $50 million insured loss.

September: Bastrop County Complex Fire near San Antonio destroys over 1,600 homes, insured loss of $530 million

County Complex Fire near San Antonio destroys over 1,600 homes, insured loss of $530 million

Source: FEMA

of $530 million.of $530 million.

38© 2011 Munich Re

U.S. Insured Catastrophe Losses by Cause of Loss, 2011 ($ Millions)

2.8%Hurricanes & Tropical Storms

Wildfires, $855

Wi t St $2 017Geological Events, $50, (0.1%)

Flood , $535, (1.5%) Other, $1,000

1.5%5.6% 15.4%

Hurricanes & Tropical Storms, $5,510Winter Storms, $2,017

Thunderstorm/ Tornado losses were 2.5 times above the 30-

72.1%Thunderstorms (Incl 2011’s insured loss

above the 30-year average

Thunderstorms (Incl. Tornadoes , $25,813

2011 s insured loss distribution was

unusual with tornado and thunderstorm

ti f th

39

.Source: ISO’s Property Claim Services Unit, Munich Re; Insurance Information Institute.

accounting for the vast majority of loss

Inflation Adjusted U.S. Catastrophe Losses by Cause of Loss, 1990–2011:H11

2.4%

Fires (4), $9.0

Geological Events, $18.5

Wind/Hail/Flood (3), $12.7

Other (5), $0.6

0.2%3.4%4.9%

6.6%

Terrorism, $24.9

8.0%42.7%

Hurricanes & Tropical Storms, $160.5

Winter Storms, $30.0

Tornado share of CAT l i

31.8%

T d (2) $119 5

Wind losses are by far cause the most catastrophe losses,

if h i /TS

CAT losses is rising

1. Catastrophes are defined as events causing direct insured losses to property of $25 million or more in 2009 dollars.2 E l d

Tornadoes (2), $119.5 even if hurricanes/TS are excluded.

40

2. Excludes snow.3. Does not include NFIP flood losses4. Includes wildland fires5. Includes civil disorders, water damage, utility disruptions and non-property losses such as those covered by workers compensation.Source: ISO’s Property Claim Services Unit.

2011: Nowhere to Run, Nowhere to Hide

Most of the Country East of the Rockies Suffered Severethe Rockies Suffered Severe Weather in 2011, Impacting

Most Insurers41

Most Insurers

Number of Federal Disaster Declarations, 1953-2011*

9

120 The number of federal disaster declarations set a

new record in 2011 with 99

There have been 2,049 federal disaster

declarations since 1953 The average

75

5 69 375

819

80

100 new record in 2011, with 99, shattering 2010’s record 81

declarations.

1953. The average number of declarations

per year is 34 from 1953-2010, though that

few haven’t been recorded since 1995

48 46 4638

0

42

34 138

452 36 2

4465

5045 45

4956

4852

63

59

43

40

60recorded since 1995.

1317 18 16 16

7 712 12

22 2025 25

11 1119

2917 17

3022 25 23

1524 21

327 28

2311

31 3 3

20

0

53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

The Number of Federal Disaster Declarations Is Rising and Set a New Record in 2011

*Through December 31, 2011.Source: Federal Emergency Management Administration: http://www.fema.gov/news/disaster_totals_annual.fema ; Insurance Information Institute.

Record in 2011

Federal Disasters Declarations by State, 1953 – 2011: Highest 25 States*

100

Over the past nearly 60 years,

Texas has had the

8678

0

8090

100

s

Texas has had the highest number of Federal Disaster

Declarations

7065 63

58 55 55 53 53 51 50 50 8 8 7 7 7 6506070

clar

atio

ns

5 5 4 4 47 47 47 46 45 45 44 42 40 39

304050

sast

er D

e

102030

Di

43

0TX CA OK NY FL LA AL KY AR MO IL MS TN IA MN KS NE PA WV OH VA WV ND NC IN

*Through Dec. 31, 2011.Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

Federal Disasters Declarations by State, 1953 – 2011: Lowest 25 States*

50Over the past nearly 60 years, Wyoming, Utah

39 3936 36 5

40

s

and Rhode Island had the fewest number of

Federal Disaster Declarations3 3 3

33 3328 27 26 26 25 25 24 24 3

30

ecla

ratio

ns

2 2 23 2220

17 17 16 15 141

20

isas

ter D

e

119 9 910

D

44

0ME SD AK GA WI VT NJ NH OR MA PR HI MI AZ NM ID MD MT NV CT CO SC DE DC RI UT WY

*Through Dec. 31. Includes Puerto Rico and the District of Columbia.Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

SPRING 2011 TORNADO &SPRING 2011 TORNADO & SEVERE STORM OUTBREAK

2011 Losses Are Putting Pressure on gUS P/C Insurance and Reinsurance Markets

45

Number of Tornadoes and Related Deaths, 1990 – 2011

6921,819 1,

894

1 800

2,000 600Number of Tornadoes

Number of Deaths

Tornadoes claimed more than 550 lives in 2011, the most since 1925

33 32

1,29

7

173

2 1,23

4

173

48

1,42

4

1,34

5

,216 1,

376

1,26

4

3 8

1,6

56 1,28

2

552

1,400

1,600

1,800

does

400

500

Nu

Number of Deaths

1,13

1,13 1,1

1,08

2 1

1,1

1,14

1,07

1 1 ,

941

1,10

3

1,09

8

1,1

800

1,000

1,200

ber o

f Tor

nad

300

umber of D

eaThere were 1,884

200

400

600

Num

b

100

200

aths

,tornadoes recorded

in the US in 2011

0

200

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11P0

Insurers Expect to Pay at Least $2 Billion Each for the April 2011

46Source: U.S. Department of Commerce, Storm Prediction Center, National Weather Service.

Insurers Expect to Pay at Least $2 Billion Each for the April 2011 Tornadoes in Alabama and a Similar Amount for the May Storms in Joplin

U.S. Tornado Count, 2005-2011

There were 1,893 tornadoes in the US in 2011 far abovein the US in 2011 far above

average, but well below 2008’srecord

Deadly andDeadly and costly April/ May spike

47Source: http://www.spc.noaa.gov/wcm/

Insurers Making a Difference in Impacted Communities

Destroyed home in Tuscaloosa. Insurers will pay some 165 000will pay some 165,000

claims totaling $2 billion in the Tuscaloosa/

Birmingham areas alone.

P t ti f h kPresentation of a check to Tuscaloosa Mayor Walt Maddox to the Tuscaloosa Storm

Source: Insurance Information Institute 48

Recovery Fund

Location of Tornadoes in the US, 2011

1 894 t d1,894 tornadoes killed 552 people in 2011, including

at least 340 on April 26 mostly in

the Tuscaloosa area, and 130 in

Joplin on May 22

Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html# 49

Location of Large Hail Reports in the US, 2011

There were 9,417 “Large Hail”

reports in 2011, causing extensivecausing extensive damage to homes,

businesses and vehicles

Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html# 50

Location of Wind Damage Reports in the US, 2011

There were 18,685 “Wind Damage” reports through Dec 27 causingDec. 27, causing

extensive damage to homes and,

businesses

Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html# 51

Severe Weather Reports, 2011

There wereThere were 29,996 severe

weather reports in 2011;

including 1,894including 1,894 tornadoes;

9,417 “Large Hail” reports

and 18 685 highand 18,685 high wind events

52Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html#

Number of Severe Weather Reports in US, by Type, 2011

Tornadoes, 1,894 , 6%

Large Hail, 9,417 , 31%

TornadoesWind

Damage, 18,685 , 63%

Tornadoes accounted for just 6% of all Severe

Weather Reports but more than 550 18,685 , 63%

deaths in 2011, the most in 75 years

Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html#

The BIG Question:When Will the Market Turn?

Are Catastrophes and Other Factors P i I M k t ?Pressuring Insurance Markets?

54

Criteria Necessary for a “Market Turn”:All Four Criteria Must Be Met

Criteria Status Comments

Sustained •Apart from 2011 CAT losses, overall p/c underwriting losses i d tPeriod of

Large Underwriting

Losses Early Stage, Inevitable

remain modest•Combined ratios (ex-CATs) still in low 100s (vs. 110+ at onset of last hard market)•Prior-year reserve releases continue to reduce u/w losses, b t ROE th h d tlInevitable boost ROEs, though more modestly

Material Decline in Surplus/

Entered 2011 At Record

•Surplus hit a record $565B as of 3/31/11•Fell by 4.6% through 9/30/11 (latest available)•Little excess capacity remains in reinsurance marketsSurplus/

Capacity High; Since Fallen

•Little excess capacity remains in reinsurance markets•Weak growth in demand for insurance is insufficient to absorb much excess capacity

Tight Reinsurance Somewhat in

•Much of the global “excess capacity” was eroded by catsReinsurance

MarketSomewhat in

Place•Higher prices in Asia/Pacific•Modestly higher pricing for US risks

Renewed Underwriting Some Firming

•Commercial lines pricing trends have turned from negative to flat or up in some lines (property, WC); Casualty is flat.

55

& Pricing Discipline

esp. inProperty, WC

to flat or up in some lines (property, WC); Casualty is flat.•Competition remains intense as many seek to maintain market share

Sources: Barclays Capital; Insurance Information Institute.

Do the Property Catastrophe Events of 2011 Impact Casualty Markets?

Unlikely that Record 2011 Property CAT Loss Will Impact Casualty Markets in Any Material Way, Including Professional Liability LinesGlobal P/C & Reinsurance Industries Entered 2011 w/ Record CapitalGlobal P/C & Reinsurance Industries Entered 2011 w/ Record Capital

Events so far in 2011 are earnings events, rather than capital events

Natural Catastrophe and Casualty Risks Are Largely UncorrelatedRisks are different

Geographically, mostly distinct primary carriers: Japan-Australia-NZ-US

Casualty markets generally don’t influence property markets

Property and Casualty Risks Are Largely SiloedRecord Property Losses in 2004/2005 Did Not Impact Casualty MktsRecord Property Losses in 2004/2005 Did Not Impact Casualty Mkts.Casualty Markets Have Their Own Issues

Tort environment

56

Inflation

Public policy

1 UNDERWRITING1. UNDERWRITING

Have Underwriting Losses gBeen Large Enough for Long Enough to Turn the Market?

57

Enough to Turn the Market?

P/C Insurance Industry Combined Ratio, 2001–2011:Q3*

As Recently as 2001, Insurers Paid Out

Nearly $1 16 for Every

Relatively Low CAT L

Heavy Use of Reinsurance Lowered Net

Relatively Low CAT Losses, Reserve

Higher CAT

Losses, Shrinking ReserveNearly $1.16 for Every

$1 in Earned Premiums

Losses, Reserve Releases

Lowered Net Losses Reserve

Releases

Avg. CAT

Reserve Releases, Toll of Soft

Market

115.8120

Best Combined

Ratio Since 1949 (87 6)

Cyclical Deterioration

gLosses,

More Reserve Releases

99 3100.8

108.2

101.0100.8100.1

107.5110 1949 (87.6)

95.7

99.3

92.6

98.4

90

100

58

* Excludes Mortgage & Financial Guaranty insurers 2008--2011. Including M&FG, 2008=105.1, 2009=100.7, 2010=102.4, 2011=109.9 Sources: A.M. Best, ISO.

902001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011*

Underwriting Gain (Loss)1975–2011*

$35 Cumulative underwriting deficit f 1975 th h

($ Billions) Underwriting losses in

2011 at $34.9 through Q3

$5

$15

$25 from 1975 through 2010 is $455B

through Q3 will be

largest since 2001

$25

-$15

-$5

-$45

-$35

-$25

Large Underwriting Losses Are NOT Sustainable

-$5575 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 1011*

* Includes mortgage and financial guaranty insurers in all yearsSources: A.M. Best, ISO; Insurance Information Institute.

in Current Investment Environment

Number of Years with Underwriting Profits by Decade, 1920s–2010s

10

12Number of Years with Underwriting Profits

8

10

76

8

10

3

54

6

4

6

0 0 00

2

1920s 1930s 1940s 1950s 1960s 1970s 1980s 1990s 2000s* 2010s**

Underwriting Profits Were Common Before the 1980s (40 of the 60 Years Before 1980 Had Combined Ratios Below 100) –

But Then They Vanished. Not a Single Underwriting Profit Was Recorded in the 25 Years from 1979 Through 2003

60

* 2009 combined ratio excl. mort. and finl. guar.anty insurers was 99.3, which would bring the 2000s total to 4 years with an u/w profit.**Data for the 2010s includes 2010 and 2011.Note: Data for 1920–1934 based on stock companies only.Sources: Insurance Information Institute research from A.M. Best Data.

Recorded in the 25 Years from 1979 Through 2003

P/C Reserve Development, 1992–2011E

23.2$25

$30

$B)

6

8 Impac

Prior Yr. ReserveDevelopment ($B)

Prior year reserve releases totaled $8.8

billion in the first half of 2010 up from

11.7 13.79.9

7.3$

$10

$15

$20

e R

elea

se ($

2

4

6 ct on Com

b

Impact onCombined Ratio

half of 2010, up from $7.1 billion in the first half of 2009

2.3

-2.1 -2.6-6 6

-4.1

1

6 7 -5$10

-$5

$0

$5

rYr.

Res

erve

-2

0

ined Ratio (

-8.3 -6.6-9.9 -9.8

-6.7-9.5

-14.6-16 -15-$20

-$15

-$10

2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 E E

Prio

r

-6

-4

(Points)

92 9 94 9 9 9 9 9 0 0 02 0 04 0 0 0 0 0

10E

11E

Reserve Releases Are Remained Strong in 2010 But Taper Off in 2011

61

Note: 2005 reserve development excludes a $6 billion loss portfolio transfer between American Re and Munich Re. Including this transaction, total prior year adverse development in 2005 was $7 billion. The data from 2000 and subsequent years excludes development from financial guaranty and mortgage insurance. Sources: Barclay’s Capital; A.M. Best.

P/C Estimated Loss Reserve Deficiency/ (Redundancy), Excl. Statutory Discount

Line of Business 12/31/09 12/31/10

P l A t Li bilit $2 5B $1 3BPersonal Auto Liability -$2.5B -$1.3BHomeowners -$0.3 $1.2Other Liab (incl. Prod Liab) $3.4 $3.7Workers Compensation $1.8 $4.4Commercial Multi Peril $0.9 $2.9Commercial Auto Liability -$0 6 -$0 1Commercial Auto Liability $0.6 $0.1Medical Malpractice -$5.2 -$4.2Reinsurance—Nonprop Assumed $2.6 $3.6All Oth Li $2 5 $1 2All Other Lines -$2.5 -$1.2

Total Core Reserves -$1.9 +$9.4Asbestos & Environmental $13.7 $9.9Total P/C Industry $11.8B $19.3B

Source: A.M. Best as of January 2012; Insurance Information Institute.

Financial Strength & gUnderwriting

Cyclical Pattern is P-C Impairment History is Directly Tied to

Underwriting, Reserving & Pricing

63

g, g g

P/C Insurer Impairments, 1969–2011

70

3 small insurers in Missouri did encounter

problems in 2011 f ll i th M

49 50 4855

60 58

49 504750

60following the May

tornado in Joplin. They were absorbed by a larger insurer and all

l i id

34 36

3134

4129 31

35

2830

40claims were paid.

815

127

11 9 913 12

199

16 14 13

1612

18 19 1814 15 16

19 21

10

20

7 5

0

69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11

Th N b f I i t V i Si ifi tl O th P/C I

Source: A.M. Best Special Report “1969-2011 Impairment Review,” January 23, 2012; Insurance Information Institute.

The Number of Impairments Varies Significantly Over the P/C Insurance Cycle, With Peaks Occurring Well into Hard Markets

P/C Insurer Impairment Frequency vs. Combined Ratio, 1969-2010

115

120

1.8

2.0Combined Ratio after Div P/C Impairment Frequency

110

115

Rat

io

1.2

1.4

1.6

Impai

100

105

Com

bine

d

0 6

0.8

1.0

rment R

ate

950.2

0.4

0.6

2010 impairment rate was 0.35%, down from 0.65% in 2009 and near the record low of 0.17% in 2007; Rate is still less than

one-half the 0.81% average since 196990

69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

0.0g

Impairment Rates Are Highly Correlated With Underwriting Performance

65Source: A.M. Best; Insurance Information Institute

p g y gand Reached Record Lows in 2007

Reasons for US P/C Insurer Impairments, 1969–2010

Historically, Deficient Loss Reserves and Inadequate Pricing AreBy Far the Leading Cause of P-C Insurer Impairments.

Investment and Catastrophe Losses Play a Much Smaller Role

3.6%4 0%

Investment and Catastrophe Losses Play a Much Smaller Role

Reinsurance Failure

Mi

Sig. Change in Business

4.0%8.6%

7.3%40 3%

Deficient Loss Reserves/Inadequate Pricing

Investment Problems (Overstatement of Assets)

Misc.

7.8%

40.3% Inadequate Pricing

Affiliate Impairment

7.1%

7.8% 13.6%Catastrophe Losses

66Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Rapid GrowthAlleged Fraud

Top 10 Lines of Business for US P/C Impaired Insurers, 2000–2010

Workers Comp and Pvt. Passenger Auto Account for Nearly Half of the Premium Volume of Impaired Insurers Over the Past Decade

2.0%4 4%

Financial Guaranty

SuretyTitle

4.4%4.8%

6.5%

6 9%

26.6%Workers Comp

Other Liability

Med Mal

6.9%

7.7%Commercial Auto Liability

8.1%

10.9%

22.2%Pvt. Passenger Auto

Commercial Multiperil

67Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Homeowners

Number of Recessions Endured by P/C Insurers, by Number of Years in Operation

35

Number of Recessions Since 1860

Insurers are true survivors not just of natural 32

27

2025

30

35 Insurers are true survivors—not just of natural catastrophes but also economic ones

20

13

810

15

20

0

5

1-50 51-75 76-100 101-125 126-150

Many US Insurers Are Close to a Century Old or Older

Number of Years in Operation

68Sources: Insurance Information Institute research from National Bureau of Economic Research data.

Many US Insurers Are Close to a Century Old or Older

Performance by Segment:y gCommercial Lines

69

A.M. Best Commercial Lines Outlook: Negative (as of January 2012)

Underwriting Margins PressuredWill recent rate increases hold?Will recent rate increases hold?

Loss Reserve Redundancies FadeHi t i ll L I t t Yi ldHistorically Low Investment Yields

OFFSETTING FACTORSCapitalization Still SolidEmergence of Sophisticated Price Monitoring and Underwriting Tools

70

Commercial Lines Combined Ratio, 1990-2012F

125 Commercial lines

118.8

122.3

120

d R

atio

underwriting performance in 2011 was

the worst since 2002

109.4110.2 109.5

112.5110.2

107.6109.7 110.2

108.2111.1

112.3

110

115

s C

ombi

ned

104.1102.5

105.4104.1

98.9

102.7103.9

102.0

100

105

erci

al L

ines

91.2

93.7

90

95Com

me

90

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

11P

12F

Source: A.M. Best; Insurance Information Institute

Commercial Auto Combined Ratio: 1993–2011E

9 8.1

7 2125

112.

1

112.

0

113.

0

115.

9

2.7

5

118

115.

7

116.

2

110

115

120

102

95.2

92.9

92.1

92.4 94

.3 96.8 99

.5

98.0 10

0.5

95

100

105

9

80

85

90

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11E

Commercial Auto is Expected to Deteriorate if Loss Frequency and Severity Trends Deteriorate 2010-2012Frequency and Severity Trends Deteriorate 2010 2012

Sources: A.M. Best (history); Insurance Information Institute (2011 estimate).

Commercial Multi-Peril Combined Ratio: 1995–2011P

5.0

4130

CMP-Liability CMP-Non-Liability

119.

0

119.

8

8.5

125

116.

2

116.

1

9 4

116.

8

113.

6

115.

3 122.

4

115.

0

117.

0

8.4

0113.

1

115.

0 121.

0

115120125130

10

104.

9

101.

9

105.

95.4 97

.7

94.2 96

.2100.

7

97.3

0

97.7

93.8

.8

10

98.6 10

2.5

105.

0

95100105110

9

89.0 9

83.8 89

.

80859095

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11P*

Commercial Multi-Peril Underwriting Performance is Expected to Deteriorate Modestlyis Expected to Deteriorate Modestly

*2011P figure is III estimate for the combined liability and non-liability components.Sources: A.M. Best; Insurance Information Institute.

Inland Marine Combined Ratio: 1999–2011P

101.9105 0 9

92.8

100.2

93.2

89 393.0

89 995

100

83.8

79.5

89.386.1

80.882.5

89.9

80

85

90

77.3

70

75

80

99 00 01 02 03 04 05 06 07 08 09 10 11P

Inland Marine is Expected to Remain Among the Most Profitable of All LinesProfitable of All Lines

Sources: A.M. Best (historical); Insurance Information Institute estimate for 2011.

Medical Malpractice Combined Ratio

7

170 Med Mal Insurers in 2010 paid out $0 81 in loss and expense

The dramatic improvement over the

past decade has

4 36.0

154.

7

142.

3

37.3

140

150

160out $0.81 in loss and expense

for every $1 they earned in premiums

past decade has restored med mal’s

viability

0 9 115.

7

130.

4 13 13

0.98 115.

7

0 3 0 .2 115.

8

5

127.

9

120

130

140

103.

7

108.

0

96.4 99

.8

106.

6

107.

9 1

110

100.

9

91.1

108.

8 1

107.

0

108.

3

106.

7

106.

0

102.

0

105.

9

108.

0

109.

107.

5

100.

1

98.4 10

0.8

92.7 95

.7

104.

2

100.

7

102

100

110

9

84.3

77.4 83

.4

80.6

70

80

90 In 2001, med mal insurers paid out $1.55 for every dollar earned

7091 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Medical Malpractice All Lines Combined RatioSource: AM Best, Insurance Information Institute

Workers Compensation Combined Ratio: 1994–2011P

.7130

110.

9

110.

0

07.0

7 6 .4 110.

6 116.

8

118.

0

121

07.0

115.

3

118.

2

110115120

125

102.

0

97.0 10

0.0

101.

0 1 0

102.

7

98.4 10

3.6

104.10

95100105

110

8085

9095

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11P

Workers Comp Underwriting Results Are Deteriorating Markedly and the Worst TheyDeteriorating Markedly and the Worst They

Have Been in a DecadeSources: A.M. Best (1994-2010); Insurance Information Institute (2011P).

Workers Compensation pOperating Environment

The Weak Economy and Soft Market Have M d th W k C O tiMade the Workers Comp Operating

Increasingly Challenging

77

Workers Comp Medical Claim Costs Continue to Rise

$30 A l Ch 1991 1993 +1 9%

MedicalClaim Cost ($000s)

Average Medical Cost per Lost-Time ClaimDoes smaller pace of

increase suggest that small

$25

$30 Annual Change 1991–1993: +1.9%Annual Change 1994–2001: +8.9%Annual Change 2002-2009: +6.6%

+2.0%+5.4%+5.0%

+6.1%+6.1%

+9 1%

increase suggest that small med-only claims are

becoming lost-time claims?$ $2

$25

$27

$27.

$15

$20Cumulative Change = 238%

(1991-2010p)

+9.1%+5.4%

+7.7%+8.8%

+13.5%

+7 3%

$ $ $ $1

$11

$12

$13.3

$14.2

$16.2

$17.6

$18.9

$20.0

$21.8

$23.1

24.5

5.7

.1 7

$

$10

$15 +7.3%+10.6%

+8.3%+10.1%

+7.4%+5.1%+9.0%-2.1%+1.3%+6.8% $8.2

$8.9

9.4

0.1

1.1 .0 3$8.4

$8.2

$591 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10p

Accident YearAccident Year

2010p: Preliminary based on data valued as of 12/31/20101991-2008: Based on data through 12/31/2008, developed to ultimateBased on the states where NCCI provides ratemaking services; Excludes the effects of deductible policies

Workers Comp Indemnity Claim Costs Decline in 2010

IndemnityClaim Cost ($ 000s) Claiming behavior has changed

significantly. Large numbers of lost time,

Average Indemnity Cost per Lost-Time Claim

+5.9%+5.6%21

23

25

-3%+8.2%+0.8%

low severity claims have entered the system—claims that previously were medical only, driving down average

indemnity costs per claim.

$2 $2 $

+10.1%+10.1%

+9.2%+3.1%+4.6%+1.6%+3.4%

+5.6%

15

17

19 Annual Change 1991–1993: -1.7%Annual Change 1994–2001: +7.3%Annual Change 2002–2009: +4.1%

$ $ $ $1

$12

$13.

$15.2

$16.6

$17.1

$17.9

22.8

23.0

22.3

$20.8

$19.9

$18.2

$18.8+1.0%-3.1%-2.8%+4.9%+1.7%+5.9%+7.7%

+9.0%+10.1%

9

11

13

$10.0

$9.7

$9.4

$9.9

$10.1

10.7

11.5

2.5 8

5

7

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010p

2010p: Preliminary based on data valued as of 12/31/20101991–2008: Based on data through 12/31/2008, developed to ultimateBased on the states where NCCI provides ratemaking servicesExcludes the effects of deductible policies

Accident Year

Workers Compensation Premium Continues Its Sharp DeclineNet Written Premium

46.5 47.8 46.544 3

50 State Funds ($ B)

$ Billions

31 0 31 3 32.1

37.7

42.344.3

39.3

34.6 33.840

Private Carriers ($ B)

31.0 31.329.8 30.5

29.126.3

28.2 26.9 25.9 25.0

28.6

20

30

31.0 31.3 29.8 30.5 29.126.3 25.2 24.2 23.3 22.3

25.0 26.129.2 31.1

34.737.8 38.6 37.6

33.830.3 29.9

10

20

01990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 20092010p

C l d YCalendar Yearp Preliminary

Source: 1990–2009 Private Carriers, Best's Aggregates & Averages; 2010p, NCCI1996–2010p State Funds: AZ, CA, CO, HI, ID, KY, LA, MD, MO, MT, NM, OK, OR, RI, TX, UT Annual Statements

State Funds available for 1996 and subsequent

Nonfarm Payroll (Wages & Salaries):Quarterly, 2005–2011:Q3

L t t (2011 Q3)y,

Billions$6,750 Peak was 2008:Q1

at $6.60 trillion.

Latest (2011:Q3) was $6.64 trillion,

a new peak

$6,250

$6,500

$6,000Growth rates in 2011

Q2 over Q1: 0 6%

$5 500

$5,750 Recent trough (2009:Q3) was $6.25 trillion, down

5% from prior peak.

Q2 over Q1: 0.6%Q3 over Q2: 0.4%

$5,500

2005

-01-

0120

05-0

4-01

2005

-07-

0120

05-1

0-01

2006

-01-

01

2006

-04-

0120

06-0

7-01

2006

-10-

0120

07-0

1-01

2007

-04-

0120

07-0

7-01

2007

-10-

0120

08-0

1-01

2008

-04-

0120

08-0

7-01

2008

-10-

01

2009

-01-

0120

09-0

4-01

2009

-07-

0120

09-1

0-01

2010

-01-

0120

10-0

4-01

2010

-07-

0120

08-1

0-01

2009

-01-

0120

09-0

4-01

2009

-07-

01

81

Note: Recession indicated by gray shaded column. Data are seasonally adjusted annual ratesSources http://research.stlouisfed.org/fred2/series/WASCUR; National Bureau of Economic Research (recession dates); Insurance Information Institutes.

Payroll vs. Workers Comp Net Written Premiums, 1990-2011

$7,000 $50Wage & Salary DisbursementsWC NPW

Payroll Base* WC NWP

12/07-6/09

$Billions $Billions

$5 000

$6,000

$40

$457/90-3/91 3/01-11/01

WC premium volume dropped two years before

$4,000

$5,000

$35

$40ythe recession began

WC net premiums written were down $14B or 29 3% to

$2,000

$3,000

$25

$30$14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

$2,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

$25

Resumption of payroll growth and rate increases suggests WC NWP will

82

*Private employment; Shaded areas indicate recessions. Payroll and WC premiums for 2011 is I.I.I. estimateSources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

p p y g gggrow again in 2012

Workers Comp Rate Changes,2008:Q4 – 2011:Q4

The Q4 2011 WC rate h th l t

(Percent Change)

7.5%8%

10%

change was the largest among all major commercial lines

g )

2.6%4.1%

2%

4%

6%

-1.6%-2%

0%

2%

-5.5%-4.6% -4.0% -4.6%

-3.7% -3.9%-5.4%

-3.7% -3.4%

-8%

-6%

-4%

Source: Council of Insurance Agents and Brokers; Information Institute.

08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3 11:Q4

Direct Premiums Written: Worker’s CompPercent Change by State, 2005-2010*

Top 25 States

O l 7 ( ll) t t

34.4

23.1

25303540 Only 7 (small) states

showed growth in workers comp premium volume between 2005 and 2010

14.2

10.2

9.0

4.6

1.4

05

101520

chan

ge (%

)

-3.7

-7.3

-9.3

-10.

0

-10.

3

-10.

9

-10.

9

-13.

0

4.7

5.3

5.9 .9 .8-20

-15-10-50

Pece

nt c

- -1 -15

-15

-16

-17 .

-19.

8

-21.

4

-21.

7

-35-30-2520

OK

MT ID LA SD IA KS

NY WI

PA MS IL

NM NJ

NE

MD

NC AL

CT VA SC AR

MN

84*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.Sources: SNL Financial LC.; Insurance Information Institute.

Direct Premiums Written: Worker’s CompPercent Change by State, 2005-2010*

Bottom 25 States

-10

0

Workers Comp DPW plunged 28 7% from

-22.

6

-23.

7

-24.

2

-25.

0

-25.

2

-25.

2

-25.

3

-26.

8

-26.

9

28.1

28.3 8.7

9.0

0.1

5 6

-30

-20

hang

e (%

)

plunged 28.7% from between 2005 and 2010

- - -2 -2 -2 -29

-30

-32.

5

-32.

6

-33.

8

-34.

7

-36.

1

-42.

7

-45.

4

.7 .2

-50

-40

Pece

nt c

h

States with the poorest performing economies also produced the most negative

-50

-51.

-57.

7

-70

-60

AZ

ME

GA

KY IN NH

OR

DC

MA

TN VT US TX AK

MO MI

UT RI

CO DE NV HI

CA FL

produced the most negative net change in premiums of

the past 5 years

85

A M G K I N O D M T V U T A M M U R C D N H C F

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.Sources: SNL Financial LC.; Insurance Information Institute.

Workers Compensation Net Premiums Written and Annual Growth Rates: 1970-2010P

41.8$45 30%WC Net Premiums Written

($ Billions) WC premium growth hit a 40+ year low in

2009 at -13%. Improving labor $4

30.5

$35

$40

tten 20%

25%

Annu

Annual % Change in NPWImproving labor

markets began to help in 2010/11.

$3

$20

$25

$30

emiu

ms

Writ

5%

10%

15%

al % C

hang

$10

$15

$20

WC

Net

Pre

-5%

0%

5% e in WC

NP

$3.5

$0

$5

$

70 72 74 76 78 80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10-15%

-10%

W

86

70 72 74 76 78 80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10

Sources: A.M. Best (1973-2009); Insurance Information Institute calculations and estimates for 2010.

Average Approved BureauRates/Loss Costs

15Percent

Cumulative 2000 2003

History of Average WC Bureau Rate/Loss Cost Level Changes

12.1

7.4

10.0

6 6

10

Cumulative 2000–2003+17.1%

2.9 3.5

1.2

4.9

6.6

5Cumulative 2004–2011

-26.2%Cumulative 1994–1999

-27.8%

-3 2 -2.6

1.2

-3 1-2.0

-1.1

0.20

Cumulative1990 1993

-6.4

-3.2

-6.0

-8.0

-5.4 -6.0-5.1 -5.7

-6.6

-3.1

-10

-5

C l d Y

1990–1993+36.3%

-1090 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

Calendar Year* States approved through 4/23/2010Countrywide approved changes in advisory rates, loss costs, and assigned risk rates as filed by the applicable rating organization

*States approved through 4/8/11.Note: Countrywide approved changes in advisory rates, loss costs and assigned risk rates as filed by applicable rating organization.Source: NCCI.

Average Approved BureauRates/Loss Costs

PercentAll States vs. All States Excluding California

Cumulative 2000–2010–13.6% All States–10.4% All States Excl. CA

C l d Y

88

Calendar Year* States approved through 4/8/2011Countrywide approved changes in advisory rates, loss costs, and assigned risk rates as filed by the applicable rating organization

Source: NCCI

Current NCCI Voluntary MarketFiled Rate/Loss Cost ChangesExcludes Law-Only Filingsy g

Ratio

89

States filed through 4/15/2011

•IN and NC filed in cooperation with state rating bureauSource: NCCI

Impact of Discounting on Workers Compensation Premium

Percent NCCI States—Private Carriers

P li Y

90

Policy Yearp PreliminaryDividend ratios are based on calendar year statisticsNCCI benchmark level does not include an underwriting contingency provisionBased on data through 12/31/2010 for the states where NCCI provides ratemaking servicesSource: NCCI

Final Premium vs. Estimated Premium by Policy Effective Quarter: 2006:Q1 – 2009:Q3

7.1%8% Recession6.0%

5.1% 4.7% 4.3%4.6%4%

6%

The recession led to

2.4% 2.3%

1.1%2%

negative premium audit adjustments

-1.3%-2%

0%

-3.4%

-4.6%-3.8% -3.6%

-2.6%

-6%

-4%

91

Note: WC Statistical Plan audited premium compared to policy-estimated premium. Based on states where NCCI provides ratemaking services, including state funds; excludes high deductible policies and mid-term cancellations.Source: NCCI

06:Q1 06:Q2 06:Q3 06:Q4 07:Q1 07:Q2 07:Q3 07:Q4 08:Q1 08:Q2 08:Q3 08:Q4 09:Q1 09:Q2 09:Q3

2 SURPLUS/CAPITAL/CAPACITY2. SURPLUS/CAPITAL/CAPACITY

Have Large Global Losses Reduced C it i th I d t S ttiCapacity in the Industry, Setting

the Stage for a Market Turn?

92

US Policyholder Surplus:1975–2011*

$600

($ Billions)

Surplus as of 9/30/11 was $538.6 down 4.6% from the record $564 7B as of 3/31/11 but still up 23 2%

$400$450$500$550 the record $564.7B as of 3/31/11, but still up 23.2%

($101.5B) from the crisis trough of $437.1B at 3/31/09. Prior peak was $521.8 as of 9/30/07.

Surplus as of 9/30/11 was 3.2% above 2007 peak.

$250$300$350$400

“Surplus” is a measure of

$50$100$150$200 underwriting capacity. It is

analogous to “Owners Equity” or “Net Worth” in

non-insurance organizations

$0$50

75 77 79 81 83 85 87 89 91 93 95 97 99 01 03 05 07 09 11*

organizations

The Premium-to-Surplus Ratio Stood at $0.83:$1 as of

* As of 9/30/11.Source: A.M. Best, ISO, Insurance Information Institute.

The Premium to Surplus Ratio Stood at $0.83:$1 as of9/30/11, A Near Record Low (at Least in Recent History)*

Policyholder Surplus, 2006:Q4–2011:Q3

($ Billions)

$564.7$580

2007:Q3Previous Surplus Peak

$512.8$521.8

$511 5

$540.7$530.5

$544.8$556.9 $559.1

$538.6

$515.6$517.9$520

$540

$560

$

$487.1$496.6

$512.8

$478.5

$455 6$463.0

$490.8

$511.5$505.0

$

$480

$500

$520

Surplus as of 9/30/11 was down 4.6% below its all time The Industry now has $1 of $455.6

$437.1

$420

$440

$460

06:Q4 07:Q1 07:Q2 07:Q3 07:Q4 08:Q1 08:Q2 08:Q3 08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3

record high of $564.7B set as of 3/31/11. Further declines are possible.

The Industry now has $1 of surplus for every $0.83 of NPW, close to the strongest claims-

paying status in its history.

06:Q4 07:Q1 07:Q2 07:Q3 07:Q4 08:Q1 08:Q2 08:Q3 08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3

Quarterly Surplus Changes Since 2011:Q1 Peak

11:Q2: -$5.6B (-1.0%) 11:Q3: -$26.1B (-4.6%)*Includes $22.5B of paid-in capital from a holding company parent for one

94Sources: ISO, A.M .Best.

insurer’s investment in a non-insurance business in early 2010.

Implied Excess (Deficit) Capital Assuming Premium/Surplus Ratio = 0.9:1

Excess/(Deficit) Capital (Policyholder Surplus)

$81.921.6%100 25%

Annual Change in Policyholder Surplus

2000-2002: Tech bubble bursts,

/

2006/07: Low CAT losses, strong underwriting results since 1940s

i it l

2009-10: End of financial crisis,

rising asset prices. modest

u/w losses push capital to

$22.9$42.6$41.713.4% 14.4%50

10%

15%

20%9/11, high

underwriting losses erode capital base

increase capital push capital to record levels

($10.6)

$

($10.8)

($49.2)($32.7)

8.2%

-5.1%

6.2%12.3% 8.9%

-50

0

0%

5%

10%

2008: Financial ($65.4)

($124.6)($103.0)

($76.5)-1.5%

-8.8%-12.0%

-4.6%

-150

-100

-15%

-10%

-5%

2005: Katrina, Rita, Wilma produce record CAT losses

crisis causes sharp drop in

capitalHigh cats, u/w losses push capital down150

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011*15%

Capital Excess (Deficit) Annual Change in CapitalRecord Policyholder Surplus (Capital) Resulted in Significant Excess Capital in the P/C

Insurance Sector in 2010 Deteriorating Underwriting Losses Higher CAT Activity

capital down

Insurance Sector in 2010. Deteriorating Underwriting Losses, Higher CAT Activity, More Modest Market Returns Shrank Excess Capital in 2011 by Nearly Half.

Note: The assumption of a 0.9:1 P/S ratio is derived from a Feb. 2011 announcement by Advisen, Ltd., that the US P/C insurance industry has $74 billion in excess capital. The implied P/S ratio (calculated by III) is 0.88:1, which was rounded to 0.9:1.

Source: Insurance Information Institute calculations from A.M. Best and ISO data. * Net Premiums Written

M&A Activity in the US P/C Insurance Industry, 1997-2011*

9,50

7.0

40 000

45,000

90

100Value of Deals $ Mill)Number of Deals

P/C M&A activity in 2011 is up 60% since 2008, its highest level

$39

9.6

74

87

6669

5630,000

35,000

40,000

Mill

)

70

80

90

Nu

Number of Deals , g(in $ terms) since 2008

130.

5 $18,

142.

5

46.5

$22,

029

9.9 $1

7,34

6.9

$16,

114.

4

48 4753

51

56565552

42

40

20,000

25,000

e of

Dea

ls $

40

50

60

umber of D

ea

$12,

1

$10,

64

4.0

8.7

6.3

$10,

389

$4,7

57.7

$5,5

52.5

$6,9

74.1

$8,8

69.7

24

40

5 000

10,000

15,000

(Val

u

10

20

30

als

$984

$418

$586

0

5,000

97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*0

10

M&A Activity in the P/C Insurance Industry Remains Well

96

*2011 data are through December 1.Source: SNL Securities; Insurance Information Institute.

M&A Activity in the P/C Insurance Industry Remains Well Below its 1990s Peak

M&A Activity Globally Among P/C Insurers Remains Subdued: Little Capacity Leaving

5.1 .2 .4 3.9

6.5

2010

Property-Casualty Life-Annuity Health/Managed Care Distribution Services

.4

$45

8

$1

8

$2

4

$13

.0$1

62010$2

4.

$5.8

$0.8

$9.4

3

$15.2009

$5.5

$2.3

$9.8

$7.6

$30.

3

2008

$51.

8

$13.

8

$15.

3

$6.9

$50.

6

2007

97

$0 $35 $70 $105 $140

Sources: Conning Research; Insurance Information Institute.

$ Billions

Paid-in Capital, 2005–2011:Q3($ Billions)

$30Paid-in capital for insurance

$

$27.4

$22.5

$20

$25 operations rose by $27.4B in 2010, the largest on

record dating back to 1959Virtually no new capital entered the industry in

$10

$15industry in

2011

$14.4

$3.8 $3.2

$12.3$1.5$4.9$6.6

$0

$5

$02005 2006 2007 2008 2009 2010 2011:Q3

In 2010 One Insurer’s Paid-in Capital Rose by $22.5B

98Source: ISO; Insurance Information Institute.

p yas Part of an Investment in a Non-insurance Business

Ratio of Insured Loss to Surplus for Largest Capital Events Since 1989*

18%

The Financial Crisis at its Peak Ranks as the Largest

“Capital Event” Over

(Percent)

13.8%

16.2%

15%

18% pthe Past 20+ Years

9.6%

6.9%

10.9%

6 2%

9%

12%

3.3%

6.2%

3%

6%

0%6/30/1989Hurricane

Hugo

6/30/1992HurricaneAndrew

12/31/93NorthridgeEarthquake

6/30/01 Sept.11 Attacks

6/30/04Florida

Hurricanes

6/30/05Hurricane

Katrina

FinancialCrisis as of3/31/09**

99

* Ratio is for end-of-quarter surplus immediately prior to event. Date shown is end of quarter prior to event** Date of maximum capital erosion; As of 9/30/09 (latest available) ratio = 5.9%Source: PCS; Insurance Information Institute

Hugo Andrew Earthquake Hurricanes Katrina 3/31/09**

Historically, Hard Markets FollowWhen Surplus “Growth” is Negative*

30%

(Percent) Surplus growth was positive until Q1:2011

but is now down slightly

15%

20%

25%

0%

5%

10%

15%

-10%

-5%

0%

2008 surplus plunge did

not lead to a hard market

-15%78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11

NWP % change Surplus % change

Sharp Decline in Capacity is a Necessary but

100

* 2011 NWP and Surplus figures are % changes as of Q3:11 vs. Q3:10. Sources: A.M. Best, ISO, Insurance Information Institute

Sharp Decline in Capacity is a Necessary butNot Sufficient Condition for a True Hard Market

Ratio of Net Premiums Writtento Policyholder Surplus, 1970-2011*

2.7

2.52.52.5

3.0 The premium-to-surplus ratio (a measure of leverage) hit a record low at just 0.76:1 in 2010. It has decreased as PHS grows

Record High P-S Ratio was 2.7:1

in 1974

2.1

1.9

22.

3

1.8

1.7

1.7

1.9

1.9

1.9

1.9

1.7

6 6

2.0

2

2.1

2.0

2.5 more quickly than NPW, with the effect of holding down profitability.

1 1 11.

61.

61.

41.

41.

31.

31.

11.

10.

9 83

1.13

0.94

.8684

1.29

1.17

1.07

0.99

840.91 60.95

82

1.6 1.

8

1 0

1.5

0 0.800.0.8

0.80

0.760.8

0.5

1.0

Record Low P-S Ratio was 0.76:1 as of 12/31/10, rising

slightly to 0 83:1 as of 9/30/110.0

70 72 74 76 78 80 82 84 86 88 90 92 94 96 98 0 02 04 06 08 10

The Premium-to-Surplus Ratio in 2011:Q3 Implies that P/C Insurers Held $1 in Surplus Against Each $0 83 Written in Premiums In 1974 Each $1

slightly to 0.83:1 as of 9/30/11

101

$1 in Surplus Against Each $0.83 Written in Premiums. In 1974, Each $1 of Surplus Backed $2.70 in Premium.

*2011 data are as of 9/30/11.Sources: Insurance Information Institute calculations from A.M. Best data.

3. REINSURANCE MARKET CONDITIONS

R d Gl b lRecord Global Catastrophes Activity is

Pressuring Pricing

102

Significant Market Losses, 1985-2011*

$90

$100

$70

$80

$90

Reinsurers’ share of major market losses was

exceptionally high in 2010 and early 2011

REINSURANCE PRICING TRENDS

•Property/CAT reinsurance prices

$40

$50

$60

Bill

ion

s

ye su a ce p cesare up substantially in Asia/Pacific markets•US pricing is up 10-15%, but ex-Florida closer to flat

$10

$20

$30closer to flat

$0

$

1985 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1998 1999 2001 2002 2003 2004 2005 2007 2008 2009 2010 2011

Worldwide Direct Insured Losses Reinsured LossesWorldwide Direct Insured Losses Reinsured LossesSource: Holborn; RAA.* 2011 events are as of March 31 and are preliminary and may change as loss estimates are refined further.

Reinsurer Share of Recent Significant Market Losses

Billions of 2011 Dollars

$40 Reinsurer Share

40% Reinsurance share of total insured loss$37.5

$20$25$30$35

Reinsurer SharePrimary Insurer Share

$15.073%

60%95%

$5$10$15$20

$4 0

$22.5 $9.5

$3 5

$13.0

$6.0

$10.0

$7.9

$8.3$2.2$2 8

$5.0

95%44%

$0Japan

Earthquake/Tsunami (Mar

New Zealand Earthquake (Feb

2011)

Thailand Floods(Aug - Nov 2011)

Chile Earthquake(Feb. 2010)

AustraliaCyclone/ Floods(Jan Feb 2011)

$0.4$4.0$3.5 $2.8

Tsunami (Mar2011)

2011) (Jan-Feb 2011)

Reinsurers Paid a High Proportion of Insured Losses Arising from

104

Source: Insurance Information Institute from reinsurance share percentages provided in RAA, ABIR and CEA press release, Jan. 13, 2011.

g p gMajor Catastrophic Events Around the World in Recent Years

Significant Market Losses by Event, 1985-2011*

Reinsurers are bearing a very high

Losses are putting pressure on property cat reinsurance prices in affected

regions. The impact for US property catastrophe pricing is uncertainbearing a very high

share of recent catastrophe losses

catastrophe pricing is uncertain.

Source: Holborn, RAA. *2011 events as of March 31 are preliminary and may change as loss estimates are refined further.

Global Property Catastrophe Rate on Line Index, 1990-2011 YTD (6/1/11)

A modest increase in global property catastrophe reinsurance pricing was evident in June 1 renewals in

the wake of record global catastrophe lossesthe wake of record global catastrophe losses.Jan. 1, 2012 renewals were up modestly (+10%) in

the US but higher in CAT-impacted areas.

Source: Guy Carpenter, GC Capital Ideas.com, September 26, 2011.

Historical Capital Levels of Guy Carpenter Reinsurance Composite, 1998—2Q11

Most excess reinsurance capacity

was removed from the market in 2011,the market in 2011, but there does not

appear to be a shortage, leading relatively flat 2012relatively flat 2012

reinsurance renewals except in areas hit

hard by CATs.

Source: Guy Carpenter, GC Capital Ideas.com, November 23, 2011.

4. RENEWED PRICING4. RENEWED PRICING DISCIPLINE

Is There Evidence of a Broad and Sustained Shift in Pricing?

108

Soft Market Persisted into Early 2011 but Growth Returned: More in 2012?

25%

(Percent)1975-78 1984-87 2000-03

20%

25%

Net Written Premiums Fell 0.7% in 2007 (First Decline

Since 1943) by 2.0% in 2008, d 4 2% i 2009 th Fi t 3

NWP was up 4.1% (est.) in

20112012

expected

10%

15%

and 4.2% in 2009, the First 3-Year Decline Since 1930-33.

2011 expected growth is

4.2%

5%

10%

5%

0%

109

-5%

71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

12

*2011 and 2012 figures are A.M. Best EstimatesShaded areas denote “hard market” periodsSources: A.M. Best (historical and forecast), ISO, Insurance Information Institute.

P/C Net Premiums Written: % Change, Quarter vs. Year-Prior Quarter

5.1% 16

.8%

16.7

%% %

20%Through 2011:Q3, growth

in personal lines predominating cos. (+3.1%)

and commercial lines

10.2

%15

12.5

%10

.1%

9.7%

7.8%

7.2%

6% 5%

10.3

%10

.2% 13

.4.6

%

%

10%

15% predominating cos. (+3.9%), diversified (+2.3%)

75.

62.

9%5.

5 6

2.1%

0.0% 0.5% 1.3% 2.

3%1.

3% 3.5%

1.6%

4.1%

0%

5%-4

.6%

-4.1

%-5

.8%

-1.6

%

-1.6

%

-1.9

%

-1.8

%-0

.7%

-4.4

%-3

.7%

-5.3

%-5

.2%

-1.4

%-1

.3%

-10%

-5%

Finally! Back to back quarters of net written premium growth

--10%

2002

:Q1

2002

:Q2

2002

:Q3

2002

:Q4

2003

:Q1

2003

:Q2

2003

:Q3

2003

:Q4

2004

:Q1

2004

:Q2

2004

:Q3

2004

:Q4

2005

:Q1

2005

:Q2

2005

:Q3

2005

:Q4

2006

:Q1

2006

:Q2

2006

:Q3

2006

:Q4

2007

:Q1

2007

:Q2

2007

:Q3

2007

:Q4

2008

:Q1

2008

:Q2

2008

:Q3

2008

:Q4

2009

:Q1

2009

:Q2

2009

:Q3

2009

:Q4

2010

:Q1

2010

:Q2

2010

:Q3

2010

:Q4

2011

:Q1

2011

:Q2

2011

:Q3

110Sources: ISO, Insurance Information Institute.

Finally! Back-to-back quarters of net written premium growth(vs. the same quarter, prior year)

Average Commercial Rate Change,All Lines, (1Q:2004–4Q:2011)

8%4%

Pricing as of Q3:2011 was positive for the first time

since 2003. Slightly stronger gains in Q4

(Percent)

2.8

-0.1

% 0.9%

1%2%

0%

2%gains in Q4.

-3.2

%% 4.

6%-2

.7%

-3.0

%3% %1% .9

%% 6% 3% % 2% 4%

-2.9

%

-0.1

-6%

-4%

-2%

-5.9

%-7

.0%

-9.4

%9.

7% -8.2

%- 4

-5.3

9.6%

% %-6

.4% -5. -4

-5.8

%-5

.6 -5.3

-6.4

% -5.2

-5.4

12%

-10%

-8%

Q2 2011 marked the 30th consecutive- -9 -9

-11.

3%-1

1.8%

-13.

3% -12.

0%-1

3.5%

-12.

9% -11.

0 %-16%

-14%

-12%

4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 0 0 0 0 1 1 1 1

KRW Effect

30th consecutive quarter of price

declines

111

1Q04

2Q04

3Q04

4Q04

1Q05

2Q05

3Q05

4Q05

1Q06

2Q06

3Q06

4Q06

1Q07

2Q07

3Q07

4Q07

1Q08

2Q08

3Q08

4Q08

1Q09

2Q09

3Q09

4Q09

1Q10

2Q10

3Q10

4Q10

1Q11

2Q11

3Q11

4Q11

Source: Council of Insurance Agents & Brokers (1Q04-4Q11); Insurance Information Institute

Change in Commercial Rate Renewals, by Account Size: 1999:Q4 to 2011:Q4Percentage Change (%)

KRW Effect: No Lasting Impact

Pricing turned positive (+0.9%) in Q3:2011, the first increase in

nearly 8 years; Q4:2011 renewals were up 2 8%

Peak = 2001:Q4 +28.5%

renewals were up 2.8%Pricing Turned

Negative in Early 2004 and

Remained that f 7 ½way for 7 ½ years

Trough = 2007:Q3 -13.6%

112Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.

Cumulative Qtrly. Commercial Rate Changes, by Account Size: 1999:Q4 to 2011:Q4

1999:Q4 = 100

Despite Q4:2011 gain ofDespite Q4:2011 gain of 2.8%, pricing today is

where is was in late 2000 (pre-9/11)

Upward pricing pressure is small for largeis small for large accounts, 1.8% in

Q4:2011, vs. 3.1% for small accounts and 3.5%

for medium accounts

113Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.

Global Reinsurance Capital, 2007-2011:H1

Reinsurer Capital % Change

17%18%$500 20%Global reinsurance

$411 $402

$445$470

$420$440$460$480

5%

10%

15%market capacity is down in mid-2011 due to large

catastrophe losses

$411

$342

$402-5%

$360$380$400$420

10%

-5%

0%

5%

$342

-17%$300$320$340

2007 2008 2009 2010 2011 H1-20%

-15%

-10%

2007 2008 2009 2010 2011:H1

Reinsurer Capital Change

High Global Catastrophe Losses Have Had a Modest Adverse Impact on

Source: Aon Reinsurance Market Outlook, September 2011 from Individual Company and AonBenfield Analytics; Insurance Information Institute.

Global Reinsurance Market Capacity

Change in Commercial Rate Renewals, by Line: 2011:Q4Percentage Change (%)

7 5%8 0%

Property lines are showing larger increases than

casualty lines, with the

5.7%

7.5%

5.0%6.0%

7.0%8.0% exception of workers

compensation

2.7% 3.0%

0 8%

2.0% 2.0% 2.1% 2.2% 2.3%2.0%

3.0%4.0%5.0%

0.8%

0.0%1.0%

Sur

ety

EP

L

l Aut

o

D&

O

ener

alab

ility

brel

la

uctio

n

us.

uptio

n

erci

aler

ty

orke

rsom

p

Major Commercial Lines Renewed Uniformly Upward in Q4 2011 f O l th S d Ti Si 2003 P t Li

S

Com

ml

Ge Lia

Um

Con

str u Bu

Inte

rru

Com

mP

rop

Wo Co

115Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

Q4:2011 for Only the Second Time Since 2003; Property Lines & Workers Comp Leading the Way

Cost of Risk vs. Commercial Lines Combined Ratio

125 Commercial

The cost of risk cannot continue to fall as actual

results deteriorate

118.8

122.3

$13.

91

13.1

5

4 0.25

5 $13.

50120

125

d R

atio

$12

$14

nue

CommercialCombined RatioCost of Risk

109.4110.2 109.5

112.5110.2

107.6109.7 110.2

107.5

111.1112.3

$1

$11.

94

$11.

55

$10.

68

$10.

35

$10.

02

1

$11.

9 5

$

2

110

115

s C

ombi

ned

$8

$10

1000

Rev

en

104.1102.5

105.4104.1

98.9101.2102.0$7

.30

$6.4

9

$8.3

0

$8.4

2

3205.71

255.70

$7.7

0

$6.4

0

$6.1

0

100

105

erci

al L

ines

$4

$6

$

t of R

isk/

$1

91.2

93.7

$4.8

3

$5.2$5

$5.2$5$

95

100

Com

me

$2

$4

Cos

9090 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

$0

*Insurance Information Institute estimates for 2011.Source: 2011 RIMS Benchmark Survey; A.M. Best; Insurance Information Institute

How the Risk Dollar is Spent (2011)

Management & Professional Liability Costs Account for 9% - 13% of the Risk Dollar

Firms w/Revenues < $1 Billion

Liability

Firms w/Revenues > $1 Billion

T t l M tLiability

Li bilit

Liability Retained

Losses, 13%

Liability Premiums,

21%Retained Property

Losses, 3%

Total Mgmt. Liab., 6%

yRetained

Losses, 12%

Liability Premiums,

10%

Retained Property

Property Premiums,

WC Premium

6%

Property Losses, 8%

Total Mgmt. Liab., 5%

Premiums, 21%

WC RetainedTotal Prof.

Liability

Property Premiums,

13%

WC Retained Total Prof.

Liability

Source: 2011 RIMS Benchmark Survey, Advisen; Insurance Information Institute

WC Premiums,

8%

WC Retained Losses, 9%

Liability Costs, 8% Losses, 21%

yCosts, 3%

Direct Premiums Written: All P/C Lines Percent Change by State, 2005-2010

8

Top 25 StatesNorth Dakota is the growth

44.8

354045

North Dakota is the growth juggernaut of the P/C

insurance industry—too bad nobody lives there…

25.4

.8253035

hang

e (%

)

19.

17.3

16.6

14.2

13.9

12.4

12.3

11.9

9.1 .1 .1 1 810

1520

Pece

nt c

h

9 8 8 7.1

6.8

5.4

5.2

4.7

3.8

3.7

3.1

3.0

1.5

1.2

1.1

05

10

ND SD LA WY

OK

WV

KS IA TX MT

NE

DE

MS M SC DC UT AR

NC ID WA AL WI

AK

TN

118

N S L W O W K T M N D M N S D U A N I W A W A T

Sources: SNL Financial LC.; Insurance Information Institute.

Direct Premiums Written: All P/C Lines Percent Change by State, 2005-2010

0.7

0.6 1 .1

5Bottom 25 States

0 0 0. -0.

-0.3

-0.5

-0.8

-1.4

-1.6

-1.7

-2.5

-2.8

-2.9

-3.4

-3.6

4.1

4.5 .7 8-5

0

nge

(%)

- -4 -4 -4.

-4.

-5.7

-5.8

-8

-8.2

-8.3-10

Pece

nt c

han

States with the poorest performing economies also

US Direct Premiums Written declined by 1.6% between 2005

and 2010

-13.

5

-14.

2

-15.

5

-20

-15

P produced the most negative net change in premiums of

the past 5 years

and 2010

20

MD

MO KY IN NY

GA

MN VA US PA OR FL IL CT VT OH RI

CO NJ HI

ME

NH

MA AZ

NV MI

CA

119Sources: SNL Financial LC; Insurance Information Institute.

Other Cycle-Influencing Factors

Could Other Factors Act as a Catalyst to Turn the

Market?120

Market?

INVESTMENTS:INVESTMENTS: THE NEW REALITY

Investment Performance is a Key Driver of ProfitabilityKey Driver of Profitability

Does It Influence U d iti C li lit ?

121

Underwriting or Cyclicality?

Property/Casualty Insurance Industry Investment Gain: 1994–2011:Q31

$64.0$70

($ Billions)

$42.8$47.2

$52.3

$44.4 $45.3$48.9

$59.4$55.7

$39 2

$52.9

$42.0

$58.0$51.9

$56.9

$50

$60

$35.4 $36.0$31.7

$39.2

$20

$30

$40

Investment gains through Q3:2011 were $2.1B above the

$0

$10

$20 same period in 2010—a surprise given falling rates

and flat stock markets

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11:Q3

Investment Gains through Q3:2011 Were Surprisingly Robust. Investment Gains Recovered Significantly in 2010 Due to Realized Investment Gains;

The Financial Crisis Caused Investment Gains to Fall by 50% in 20081 Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.* 2005 figure includes special one-time dividend of $3.2B.Sources: ISO; Insurance Information Institute.

P/C Insurer Net Realized Capital Gains/Losses, 1990-2011:3Q

9 2 81 $18.

02

3.02 16

.21

$20

($ Billions)$11.2B

positive swing

$2.8

8

$4.8

1 $9.8

9

$9.8

2

$10.

8

$13 $

$6.6

3

$6.6

1

$9.1

3

$9.7

0

$3.5

2 $8.9

2

$5.5

0

$9.2

4

$6.0

0

$1.6

6$5

$10$15$20

-$1.

21

7.98

$5.7

0

$15-$10

-$5$0

-$7 -$

$19.

81-$25-$20-$15

-$

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 1011:Q3

Insurers Are Posting Net Realized Capital Gains in 2011 for the First Time Si 2007 R li d C it l L W th P i C

123Sources: A.M. Best, ISO, Insurance Information Institute.

Since 2007. Realized Capital Losses Were the Primary Cause of 2008/2009’s Large Drop in Profits and ROE

U.S. 10-Year Treasury Note Yields:A Long Downward Trend, 1990–2011*g

8%

9%

Yields on 10-Year U.S.

6%

7%Treasury Notes have

been essentially below 4% since January 2008.

4%

5%

2%

3%Yields on 10-Year U.S. Treasury

Notes have been essentially below 5% for nearly a decade.

1%'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11

Since roughly 80% of P/C bond/cash investments are in 10-year or shorter durations,

124

*Monthly, through November 2011 Note: Recessions indicated by gray shaded columns.Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data/Monthly/H15_TCMNOM_Y10.txtNational Bureau of Economic Research (recession dates); Insurance Information Institutes.

Since roughly 80% of P/C bond/cash investments are in 10 year or shorter durations, most P/C insurer portfolios will have low-yielding bonds for years to come.

Daily Yields, 10-Year U.S. T-Notes vs. Moody’s Seasoned AAAs, 2010-2011*

5.00%

5.50%

3 50%

4.00%

4.50% We saw a slump like this in March

- August 2010

2.50%

3.00%

3.50%

UST 10 Y

1.50%

2.00%

10 10 10 10 10 10 10 10 10 10 10 10 10 11 11 11 11 11 11 11 11 11 11 11

UST 10‐YrMoody's AAA

01/0

1/

01/3

1/

03/0

2/

04/0

1/

05/0

1/

05/3

1/

06/3

0/

07/3

0/

08/2

9/

09/2

8/

10/2

8/

11/2

7/

12/2

7/

01/2

6/

02/2

5/

03/2

7/

04/2

6/

05/2

6/

06/2

5/

07/2

5/

08/2

4/

09/2

3/

10/2

3/

11/2

2/

The spread between the two yields reflects confidence (or lack of it) in the

125

*through 11/30/2011Sources: Federal Reserve Board at http://www.federalreserve.gov/releases/h15/data/Business_day/H15_TCMNOM_Y10.txtand http://www.federalreserve.gov/releases/h15/data/Business_day/H15_AAA_NA.txt

economy’s prospects. A wider spread indicates worry; narrower = confidence.

Treasury Yield Curves: Pre-Crisis (July 2007) vs. Dec. 2011

4 82% 4.96% 5.04% 4.96% 4 82% 4 82% 4 88% 5.00% 4 93% 5.00% 5.19%6%

4.82% 4.96% 4.96% 4.82% 4.82% 4.88% 4.93%

4%

5%

Treasury yield curve remains near its most depressed level

1.98%

2.98%2.67%

2%

3%

near its most depressed level in at least 45 years.

Investment income is falling as a result. Fed is unlikely to hike rates until well into 2014

0 00% 0 01% 0 05% 0.12% 0.26%

1.43%0.89%

0.39%1%

2%

November 2011 Yield Curve*

hike rates until well into 2014.

0.00% 0.01% 0.05% 0.12%0%

1M 3M 6M 1Y 2Y 3Y 5Y 7Y 10Y 20Y 30Y

Pre-Crisis (July 2007)

The Fed Is Actively Signaling that it Is Determined to Keep Rates Low

126

The Fed Is Actively Signaling that it Is Determined to Keep Rates Low Through 2013 and Possibly into 2014

Sources: Board of Governors of the United States Federal Reserve Bank; Insurance Information Institute.

Reduction in Combined Ratio Necessary to Offset 1% Decline in Investment Yield to Maintain Constant ROE, by Line*

l Lines

s Autop cia

lAuto Prop Cas Sure

tyy Lin

esl anc

e**

y

Persona

l L

Pvt Pas

s A

Pers Prop

Commerc

i

Comml A

u

CreditCom

m Pro

Comm C

a

Fidelity

/Su

Warranty

Surplus L

i

Med M

al

WC Reinsu

ran

.8%

.8%

.0% .9%

.1%

%

-3%-2%-1%0%

-1 -1 -2.

-3.6

%

-3.3

%

-3.3

%

-3.7

%

-4.3

%

-5.2

%

5.7%

-1 -2.

-3.1

%

-7%-6%-5%-4%

-5 -7.3%-8%

Lower Investment Earnings Place a Greater Burden on Underwriting and Pricing Discipline

127

Underwriting and Pricing Discipline*Based on 2008 Invested Assets and Earned Premiums**US domestic reinsurance onlySource: A.M. Best; Insurance Information Institute.

Shifting Legal Liability & g g yTort Environment

Is the Tort PendulumSSwinging Against Insurers?

128

Over the Last Three Decades, Total Tort Costs as a % of GDP Appear Somewhat Cyclical, 1980-2013E

$300 2.50%Tort Sytem Costs Tort Costs as % of GDP

($ Billions)

$250

2.25% To

y

2.21% of GDP in 2003

= pre-tort reform peak

$150

$200

stem

Cos

ts

2.00%

ort Costs as

Deepwater Horizon Spike

in 2010

reform peak

$100Tort

Sys

1.75%

s % of G

DP

Tort costs in dollar terms have

$0

$50

1.50%

Tort costs in dollar terms have remained high but relatively stable since the mid-2000s., but are down

substantially as a share of GDP

1.68% of GDP in 2013

129

80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10 12E

Sources: Towers Watson, 2011 Update on US Tort Cost Trends, Appendix 1A

Commercial Lines Tort Costs: Insured vs. Self-(Un)Insured Shares, 1973-2010

Billions of Dollars2005: $143.5B 66.4% insured,

33.6% self-(un)insured

$120

$140

$160 Self (Un) Insured ShareInsurer Share$15.0

1973: 1985: $46 6B

1995: $83.6B 69.5% insured,

30.5% self-( )i d

(un)insured

$80

$100

$120

$9.5 $6.0

1973: Commercial Tort Costs

Totaled $6.49B, 94%

1985: $46.6B 74.5% insured,

25.5% self-(un)insured

(un)insured

$20

$40

$60 was insured, 6% self-

(un)insured 2009: $126.5B 64.4% insured,

35.6% self-( )i d

$0

$20

73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Tort Costs and the Share Retained by Risks Both Grew Rapidly from

(un)insured

130

Tort Costs and the Share Retained by Risks Both Grew Rapidly from the mid-1970s to mid-2000s, When Tort Costs Began to Fall But Self-

Insurance Shares Continued to RiseSources: Towers Watson, 2011 Update on US Tort Cost Trends, III Calculations based on data from Appendix 4.

Commercial Lines Tort Costs: Insured vs. Self-(Un)Insured Shares, 1973-2010

Percent 2010: $138.1B 56.6% insured, 44.4% self-(un)insured

80%90%

100%( )

(distorted by Deepwater Horizon event with most losses retained by BP)

50%60%70%

1973: 94% was insured,

6% self-( )i d

1985:74.5% insured,

25.5% self- 1995: 69.5% insured

2005: 66.4% insured

20%30%40%

Self (Un) Insured ShareI Sh

(un)insured (un)insured insured, 30.5% self-(un)insured

insured, 33.6% self-(un)insured

0%10%

73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Insurer Share

The Share of Tort Costs Retained by Risks Has Been Steadily

131

The Share of Tort Costs Retained by Risks Has Been Steadily Increasing for Nearly 40 Years. This Trend Contributes Has Left

Insurers With Less Control Over Pricing.Sources: Towers Watson, 2011 Update on US Tort Cost Trends, III Calculations based on data from Appendix 4.

Business Leaders Ranking of Liability Systems in 2010

Best States1 Delaware

Worst States41 New Mexico

New in 2010N l N t i1. Delaware

2. North Dakota

3 Nebraska

41. New Mexico

42. Florida

43. Montana

North DakotaMassachusettsSouth Dakota

Newly Notorious

New MexicoMontana3. Nebraska

4. Indiana

5. Iowa

43. Montana

44. Arkansas

45. IllinoisDrop-offs

Arkansas

Rising Above

6. Virginia

7. Utah

46. California

47. Alabama

MaineVermontKansas

TexasSouth CarolinaHawaii

8. Colorado

9. Massachusetts

48. Mississippi

49. LouisianaMidwest/West has mix of

10. South Dakota 50. West Virginia

Source: US Chamber of Commerce 2010 State Liability Systems Ranking Study; Insurance Info. Institute.

good and bad states.

The Nation’s Judicial Hellholes: 2010

West VirginiaIllinoisCook County

Watch ListMadison County, IL

Philadelphia

Atlantic County, NJSt. Landry Parish, LADistrict of Columbia

CaliforniaLos Angeles

NYC and Albany, NYSt. Clair County, ILDishonorable

Mention

Los Angeles and Humboldt

Counties

MentionMI Supreme CourtCity of St. LouisCO Supreme Court

NevadaClark County

CO S p C

133Source: American Tort Reform Association; Insurance Information Institute

South Florida

Avg. Jury Awards 1999 vs. 2003 and 2008

$7,000

$4,8

38

64 $4,8

85$5,4

46

$5 000

$6,000

38 $2,8

87

$

$4,1

$3,4

99

$3,7

17

$3,7

22

$

$

$4,000

$5,0001999 2003 2008

44 9

$2,3 $

99 901

1,04

6

49$2,000

$3,000

$64

$201 $5

8 9$79

$208

$ 9$

$327 $8

$0

$1,000

Overall Vehicular Premises Wrongful Medical ProductsOverall Vehicularliability

Premisesliability

Wrongfuldeath*

Medicalmalpractice

Productsliability

*Award trends in wrongful deaths of adult males.Source: Jury Verdict Research; Insurance Information Institute.

Sum of Top 10 Jury Awards 2004-2010

$6,000

$5,159$5,000

$2,954$3,000

$4,000

$1,344 $1,511 $1,568$2,000

$3,000

$815$616

$0

$1,000

$02004 2005 2006 2007 2008 2009 2010

Source: Insurance Information Institute from Lawyers USA, January 2005, 2006, 2007, 2008, 2009, and 2010.

InflationInflation

Is it a Threat to Claim Cost SSeverities

136

Annual Inflation Rates, (CPI-U, %),1990–2017FAnnual Inflation Rates (%)

Inflation peaked at 5.6% in August 2008 on high energy and commodity crisis. The recession and the collapse of the

dit b bbl d d i fl ti

Higher energy, commodity and food

prices pushed up inflation in 2011 but

3.8 3.8

5.14.9

4 0

5.0

6.0 commodity bubble reduced inflationary pressures in 2009/10

inflation in 2011, but not longer turn

inflationary expectations.

2.8 2.6

1 51.9

3.3 3.4

2.5 2.3

3.0

3.8

2.8

3.8

1.6

3.2

2.1 2.12.4 2.4 2.4 2.5

2.92.4

3.23.0

2.0

3.0

4.0

1.5 1.31.6

0.0

1.0

2.0

-0.4-1.090 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12F13F14F15F16F17F

The slack in the U.S. economy suggests that inflationary pressures should

137Sources: US Bureau of Labor Statistics; Blue Chip Economic Indicators, 10/11 and 1/12 (forecasts).

remain subdued for an extended period of times. Energy, health care and commodity prices, plus U.S. debt burden, remain longer-run concerns

P/C Personal Insurance Claim Cost Drivers Grow Faster Than the Core CPI Suggests

8%

Price Level Change, 2011 vs. 2010

6.8%7.1%

6% Excludes Food and Energy

3 2%

5.1%

4.2%

3 2%

5.0%4%

Energy

3.2%

1.7%

3.0% 3.2%

2%

0%Overall CPI "Core" CPI Inpatient

HospitalServices

OutpatientHospitalServices

PrescriptionDrugs

Medical CareCommodities

LegalServices

Motor VehicleParts &

Equipment

ResidentialMaint. &Repair

Sources: Bureau of Labor Statistics; Insurance Information Institute.

q p p

Healthcare costs are a major liability, med pay, and PIP claim cost driver. They are likely to grow faster than the CPI for the next few years, at least

138

P/C Commercial Property Insurance Claim Cost Drivers Grow Faster than the Overall CPI Suggests

9.0%9%

Price Level Change, 2011 vs. 2010

7.1%6% Excludes

Food and5.4%

3 6%3%

Food and Energy

3.2%3.6%

1.7%

3%

0%Overall CPI "Core" CPI Inputs to

ConstructionIndustries

Non-residentialmaintenance &

repair

Asphalt Paving &Roofing Materials

Plumbing Fixtures &Fittings

Sources: Bureau of Labor Statistics; Insurance Information Institute.

p

Copper prices spiked and retreated in 2011. In July its price was 33% higher than a year earlier; by November it cost 8% less than in November 2010.

139

Medical Cost Inflation Has Outpaced Overall Inflation Over 50 Years

1589.81800

All ItemsMedical Care

1500

100) A claim that cost $1,000 in 1961

would cost nearly $16,000 based on

719.8900

1200

alue

(196

1=

would cost nearly $16,000 based on medical cost inflation trends over the

past 50 years.

300

600

Inde

x V

a

0

300

61 66 71 76 81 86 91 96 01 06 1*6 6 7 7 8 8 9 9 0 0 11

*Based on change from Feb. 2011 to Feb. 2010 (latest available) Source: Department of Labor (Bureau of Labor Statistics)

Regulatory Environment & Financial Services Reform

Insurers Not as Impacted as Banks But Dodd FrankBanks, But Dodd-Frank

Implementation Has Been a Concern for Insurers

141

Concern for Insurers

2010 Property and Casualty InsuranceRegulatory Report Card

Pennsylvania’s regulatory environment got a grade of

“C” in 2010

ME

NH

ND

MN

WA

AL

VTMT

AK

B+C-

B

D

A+A

C in 2010

NH

MA

CT

PA

NE

MN

MI

IL

IA

IDOR

NJRI B

DE

NY

MD

SD WI

INOH

NV

WY

= A= B= C= D

B+

B

B+

B+C-

B

B- D-B+

A+B

BC+

B-

C+

C

F D-

WVVA

NC

OK

IL

AZSC

TN

ARNM

KYMOKS

IN

CA

NV

UTCO

 D= F= NG

B B+

DB-

B

C+

C-

C-B

C-

C-C+

B+A

B-

B-

D+FD+

Source: James Madison Institute, February 2008.

LATX

HI GAAL

FL

MS

NM

C- B+C-F

C-B+ C- C+B

C+N t G d d Di t i t f C l bi

Source: Heartland Institute,  May 2011

F FNot Graded: District of Columbia

Dodd-Frank & Insurance One Year:Status Report

Expectations vs. Reality

143

Dodd-Frank ImplementationStatus Report for Insurers: Slow Start

Financial Stability Oversight Council—Slow to Consider Insurer Concerns

The Dodd-Frank Wall Street Reform and Consumer Protection Act

FSOC deliberates largely behind closed doors

Criteria and process for designation of Systemically Important Financial Institutions (SIFIs) were not announced until October 12, 2011( )

• Possible that small number of US insurers will be designated as SIFIs

Operated/deliberated until late September 2011 without a voting member representing the insurance industryrepresenting the insurance industry

• Roy Woodall, approved by Senate in Sept. 27, 2011, is the sole voting representative for the entire p/c and life insurance industry (was Kentucky Ins. Comm. 1966-1967; Worked in other insurance trade posts, Treasury); p , y)

Two non-voting FSOC members represent insurance interests:

• FIO Director Michael McGraith (started June 1, 2011)

Mi i I Di t J h H ff ( t t d i S t 2010)

144

• Missouri Insurance Director John Huff (started in Sept. 2010)

Not allowed to brief fellow regulators on FSOC discussionsSource: Insurance Information Institute (I.I.I.) updates and research

Dodd-Frank Implementation:SYSTEMIC RISK CRITERIA

All Banks with Assets > $50B Considered Systemically Important

The Dodd-Frank Act and Systemic Importance

Non-Bank Financial Groups with Global Consolidated Assets > $50B Will Be Examined for Systemic Riskiness, But Not Automatically Labeled as a Systemically Important Financial Institution (SIFI)

Foreign firms with assets in the US exceeding $50 billion will also fall under reviewIf Firm Exceeds the $50B Threshold, a 3-Stage Test AppliesSTAGE 1: Non-Banks Financial Groups with $50B+ Assets Will Be Evaluated on Five “Uniform Quantitative Thresholds,” at Least One of Which Will Have to Be Met to Trigger a Further (Stage 2) Review Potentially Leading to a SIFI Designation

Leverage: Would have to be leveraged more than 15:1 (insurers unlikely to trigger)ST Debt-to-Assets: Would have to a ratio of ST debt (less than 12 months to maturity) to consolidate assets exceeding 10%Debt: Have total debt exceeding $20 billion (i.e., loans borrowed and bond issues)Debt: Have total debt exceeding $20 billion (i.e., loans borrowed and bond issues)Derivative Liabilities: Have derivative liabilities exceeding $3.5 billionCredit Default Swaps: Have more than $30 billion CDS outstanding for which the nonbank financial firm is the reference entity (i.e., CDS written against firm’s failure)

Thresholds Considered to Be Guideposts

145

Thresholds Considered to Be GuidepostsNot all companies that breach a barrier will be deemed systemically importantRegulators retain right to include firms that do meet any of the criteria

Source: Financial Stability Oversight Council; Insurance Information Institute (I.I.I.) research.

Dodd-Frank Implementation:SYSTEMIC RISK CRITERIA (continued)

STAGE 2: Analysis of Firms Triggering Uniform Quantitative Thresholds

The Dodd-Frank Act and Systemic Importance

Firms triggering one or more of the quantitative thresholds in Stage 1 will be analyzed using publicly available information in order to conduct a more thorough reviewNo data call will be required at this stageFirms viewed as potentially systemically important (candidate SIFIs) will subject to a Stage 3 analysisFirms viewed as potentially systemically important (candidate SIFIs) will subject to a Stage 3 analysis

STAGE 3: Analysis of Candidate Systemically Important Financial InstitutionsFirms deemed in Stage 2 to be potentially systemically important will be subjected to more detailed analysis including data not available during the Stage 2 analysisS 3 fi ill b ifi d b h FSOC h h d id i d ill h hStage 3 firms will be notified by the FSOC that they are under consideration and will have the opportunity to contest their consideration

SIFI DESIGNATION PROCEDURE: 2-Stage Voting Procedure by FSOC is Required Before a Final SIFI Designation is Made

At the conclusion of the Stage 3, FSOC has the authority to propose a firm be designated as a SIFIRequires 2/3 majority vote of FSOC members, including affirmation of the Chair (Treasury Secretary)Potential SIFI firm will be given written explanation for the determinationFirm can request a hearing to contest the determination

146

Firm can request a hearing to contest the determinationFinal determination requires another 2/3 majority of FSOC members and affirmation of the Chair

Source: Financial Stability Oversight Council; Insurance Information Institute (I.I.I.) research.

Dodd-Frank Implementation:FSOC MEMBERS

Members of the Financial Stability Oversight Council

The Dodd-Frank Act and Systemic Importance

There are 10 voting members of the FSCO

Treasury Secretary and FSOC Chair: Timothy GeithnerFederal Reserve Chairman: Ben BernankeFederal Reserve Chairman: Ben BernankeSecurities & Exchange Commission Chairman: Mary ShapiroCommodities Futures Trading Commission Chairman: Gary GenslerN ti l C dit U i Ad i i t ti Ch i D bbi M tNational Credit Union Administration Chairman: Debbie Matz(Acting) Comptroller of the Currency: John WalshFederal Housing Finance Agency (Acting) Director: Edward DeMarcoConsumer Financial Protection Bureau Director: Position is Currently VacantIndependent Insurance Expert: Roy Woodall

There are 2 nonvoting members of the FSOC representing insurance interests

147

g p g

Federal Insurance Office Director Mike McGraith

John Huff, Director of the Missouri Insurance DepartmentSource: Financial Stability Oversight Council; Insurance Information Institute (I.I.I.) research.

Dodd-Frank Implementation:FSOC MEMBERS

Members Announced on November 2, 2011:

Members of the Federal Advisory Committee on Insurance

David Birnbaum, Economist and Executive Director, Center for Economic JusticeMichael Consedine, Commissioner, Commonwealth of the Pennsylvania Department of InsuranceJacqueline Cunningham, Commissioner, State of Virginia Bureau of InsuranceJohn Degnan Senior Advisor to the CEO of the Chubb CorporationJohn Degnan, Senior Advisor to the CEO of the Chubb CorporationBrian Duperreault, President and Chief Executive Officer, Marsh & McLennan CompaniesLoretta Fuller, Chief Executive Officer, Insurance Solutions AssociatesScott E. Harrington, Alan B. Miller Professor in the Health Care Management and Insurance and Risk M t d t t t th Wh t S h l U i it f P l iManagement departments at the Wharton School, University of PennsylvaniaBenjamin Lawsky, Superintendent of Financial Services, State of New YorkThomas Leonardi, Commissioner of the Connecticut Department of InsuranceMonica Lindeen, State of Montana Commissioner of Securities and Insurance and State AuditorChristopher Mansfield, Senior Vice President and General Counsel, Liberty Mutual GroupSean McGovern, Director and General Counsel, Lloyd’s North AmericaTheresa Miller, Administrator, State of Oregon Insurance DivisionMichael E Sproule Executive VP and Chief Financial Officer New York Life Insurance Co

148

Michael E. Sproule, Executive VP and Chief Financial Officer, New York Life Insurance Co.Bill White, Commissioner, District of Columbia Department of Insurance

Source: Federal Insurance Office; Insurance Information Institute (I.I.I.) research.

Dodd-Frank Implementation:Federal Insurance Office: Very Quiet

FIO’s First Director Did Not Assume Office Until June 1, 2011

Federal Insurance Office Update: Activity Update

Former Illinois Insurance Director Michael McGraith

Small staff (10-12) and modest budget

McGraith has made few appearances or public commentsMcGraith has made few appearances or public comments

Study on State of Insurance Regulation Due Jan. 21, 2012Report will likely review previously identified inefficiencies and strengths of current

l t t ith t d d i tiregulatory system with an eye toward modernization.

Treasury Will Likely Exert Heavy Influence on the Report

Former President of P/C Insurance at The Hartford

149Source: Insurance Information Institute (I.I.I.) updates and research

The Strength of the Economy Will Influence P/C InsurerWill Influence P/C Insurer

Growth Opportunities

Growth Would Also Help Absorb pExcess Capital

150

US Real GDP Growth*

0% % %% %6%

Real GDP Growth (%) The Q4:2008 decline was the steepest since the Q1:1982 drop of 6.8%

2.7%

0.9%

3.2%

2.3% 2.9%

0.6% 1.

6%5.

03.

9%3.

8%2.

5%2.

3%0.

4% 1.3% 1.8% 3.

1%2.

0% 2.3%

2.3% 2.7%

2.6%

2.7%

2.8% 3.0%4.

1%1.

1% 1.8% 2.

5% 3.6%

3.1%

2%

4%

6%

-0.7

%

%

-0.7

%

-4%

-2%

0%

Recession began in Dec. 2007. Economic toll of credit crunch, housing

l l b k t2011 got off to a sluggish

start but growth is-4

.0%

-6.8

% -4.9

%-8%

-6%

0 2

3

4

5

6 Q 2Q 3Q 4Q Q 2Q 3Q 4Q Q 2Q 3Q 4Q Q 2Q 3Q 4Q Q 2Q 3Q 4Q Q 2Q 3Q 4Q Q 2Q 3Q 4Q

slump, labor market contraction has been

severe but modest recovery is underway

start, but growth is expected to proceed at a

modest pace in 2012-2013

20

00

2001

20

0 2

2003

20

04

2005

20

0607

:107

: 207

:307

:408

:108

: 208

:308

:409

:109

: 209

:309

:410

:110

: 210

:310

:411

:111

: 211

:311

:412

:112

: 212

:312

:413

:113

: 213

:313

:4

Demand for Insurance Continues To Be Impacted by Sluggish Economic Conditions but the Benefits of Even Slow Growth Will Compound and

151

* Estimates/Forecasts from Blue Chip Economic Indicators.Source: US Department of Commerce, Blue Economic Indicators 1/12; Insurance Information Institute.

Conditions, but the Benefits of Even Slow Growth Will Compound and Gradually Benefit the Economy Broadly

2011 Financial Overview State Economic Growth Varied in 2010

Hard hit Midwest and Northeast states finally

entering recovery in 2010

152

Texas had one of the stronger economies in 2010 and has

generally outperformed during the economic downturn

New Private Housing Starts, 1990-2022F

(Millions of Units)

1 1.85 1.

96 2.07

.80

1 9

2.1

New home starts plunged

72% from 2005-2009; A

t l

1.48

1.47 1.

62 1.64

1.57 1.60 1.

71 1 1.1.

36

1.34

23 1.32 1.38 1.42

1.351.

461.

292019

1.5

1.7

1.9 net annual decline of 1.49 million units, lowest since

records began in 1959

0.91

9 0 .71 0.

87

1.21

1.2

1.01

1.1

0.9

1.1

1.3 in 1959

The plunge and lack of recovery inJob growth,

improved credit

0.55 0.59

0.60 0

0.3

0.5

0.7The plunge and lack of recovery in

homebuilding and in construction in general is holding back payroll exposure growth

improved credit market conditions and demographics

will eventually boost home construction

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11F12F13F14F15F16F17F 18-22F

Little Exposure Growth Likely for Homeowners Insurers Until at least 2014.

153Source: U.S. Department of Commerce; Blue Chip Economic Indicators (10/11 and 1/12); Insurance Information Institute.

Little Exposure Growth Likely for Homeowners Insurers Until at least 2014. Also Affects Commercial Insurers with Construction Risk Exposure, Surety

Auto/Light Truck Sales, 1999-2022F

1.57.8

.419

(Millions of Units) New auto/light truck sales fell to the lowest level since the late 1960s. Forecast for 2012-13 is

still far below 1999-2007 average f 17 illi it b t

16.9

16.5

16.1

4.4 4.7

15.1 15.4

15.5

15.4

16.9

16.617

.1171 717.

15161718 of 17 million units, but a

recovery is underway.

13.2

11.6 12

.8 13.7 14 1

12131415

J b th d i d

10.4 1

9101112 Job growth and improved

credit market conditions will boost auto sales in

2012 and beyond

99 00 01 02 03 04 05 06 07 08 09 10 11F 12F 13F 14F 15F 16F 17F 18-22F

Car/Light Truck Sales Will Continue to Recover from the 2009 Low Point,

154Source: U.S. Department of Commerce; Blue Chip Economic Indicators (10/11 and 1/12); Insurance Information Institute.

g ,Bolstering the Auto Insurer Growth and the Manufacturing Sector.

Recovery in Capacity Utilization is a Positive Sign for Commercial Exposures

82%

Percent of Industrial Capacity

Hurricane

“Full Capacity” The US operated at 77.8% of industrial capacity in

Nov. 2011, above the June 2009 low of 68.3% and a

post-crisis high

78%

80%

Hurricane Katrina

74%

76%

The closer the economy is

70%

72%

M h 2001

yto operating at “full

capacity,” the greater the inflationary pressure

68%

70% March 2001-November 2001

recession December 2007-June 2009 Recession

66%

Mar

01

Jun

01

Sep

01

Dec

01

Mar

02

Jun

02

Sep

02

Dec

02

Mar

03

Jun

03

Sep

03

Dec

03

Mar

04

Jun

04

Sep

04

Dec

04

Mar

05

Jun

05

Sep

05

Dec

05

Mar

06

Jun

06

Sep

06

Dec

06

Mar

07

Jun

07

Sep

07

Dec

07

Mar

08

Jun

08

Sep

08

Dec

08

Mar

09

Jun

09

Sep

09

Dec

09

Mar

10

Jun

10

Sep

10

Dec

10

Mar

11

Jun

11

Sep

11

Source: Federal Reserve Board statistical releases at http://www.federalreserve.gov/releases/g17/Current/default.htm. 155

Dollar Value* of Manufacturers’ Shipments Monthly, Jan 1992-Nov 2011

$500,000

p y,$ Millions

The value of Manufacturing Shipments in Nov. 2011 is up 27.8%

$400,000

to $455B from its May 2009 trough. Nov. figure is only 6.2% below its

previous record high.

$300,000

$200,000

3 6 8 9

Jan-9

2Ja

n-93

Jan-9

4Ja

n-95

Jan-9

6Ja

n-97

Jan-9

8Ja

n-99

Jan-0

0Ja

n 01

Jan 0

2Ja

n 03

Jan 0

4Ja

n 05

Jan 0

6Ja

n 07

Jan 0

8Ja

n 09

Jan 1

0Ja

n 11

Monthly shipments are nearly back to peak (in July 2008, 6 months into the recession) Trough in May 2009 Growth from trough to November 2011 was 27 8%

156

*seasonally adjusted Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, November 2011, Jan. 4, 2012

recession). Trough in May 2009. Growth from trough to November 2011 was 27.8%

ISM Manufacturing Index(Values > 50 Indicate Expansion)

0.4 6 0.8

61.4

61.2

0.4

65January 2010 through January 2012

58.3

57.1

60 59.6

57.8

55.3

55.1

55.2

55.3 56

.9 58.2

58.5 6 0 6 6 60

3.5 55

.3

.7 53.9

54.5

55

60

5

50.9

50.6 51

.6

50.8 52

5

50

55

Optimism among f t

40

45manufacturers was

increasing in late 2011

40

Jan-

10

Feb-

10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb-

11

Mar

-11

Apr

-11

May

-11

Jun-

11

Jul-1

1

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12

The manufacturing sector has been expanding and adding jobsThe manufacturing sector has been expanding and adding jobs. The question is whether this will continue.

Source: Institute for Supply Management; January 2012 figure is Bloomberg consensus estimate. Insurance Information Institute.

ISM Non-Manufacturing Index(Values > 50 Indicate Expansion)

4 7

65January 2010 through December 2011

.7 54.1

54.6

54.8

3.5

53.7

2.8 53.9 54.6 56

57.1 59

. 4

59.7

57.3

2.8 54

.6

3.3 .7 3.3

3 2.9 0 .655

60

50.7 52

5 5 5 52

5

52 53 52 5 3 53 52 52.0

52

50

55

Optimism among non-f t

40

45manufacturers was stable in late 2011

40

Jan-

10

Feb-

10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb-

11

Mar

-11

Apr

-11

May

-11

Jun-

11

Jul-1

1

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Non-manufacturing industries have been expanding and addingNon-manufacturing industries have been expanding and adding jobs. The question is whether this will continue.

Source: Institute for Supply Management; Insurance Information Institute

Consumer Sentiment Survey (1966 = 100)74

.4

3.6

3.6

.2 3.6 76 6 74.5

74.2 77

.5

74.3

575

80January 2010 through December 2011

7 7 7 72. 7

67.8 68.9

68.2

67.7 71

. 6 7 7

67.5 69

.8

7

71.5

63.7

4 0.9 64

.1

69.9

65

70

75

55.7 59

. 4 60

55

60

Optimism among consumers is recovering, in part due to an

40

45

50g, p

improving jobs outlook, after plunging amid the debt debate debacle and S&P downgrade

40

Jan-

10

Feb-

10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb-

11

Mar

-11

Apr

-11

May

-11

Jun-

11

Jul-1

1

Aug

-11

Sep

-11

11-O

ct

11-N

ov

11-D

ec

Consumer confidence has been low for years amid high unemployment, falling home prices and other factors adversely

impact consumers, but improved substantially in late 2011Source: University of Michigan; Insurance Information Institute

Value* of Construction Put In Place,Monthly, Nov ‘08-Nov ‘11

$425

Nonresidential Public Residential Nonresidential PrivateBillionsTotal Construction Spending (Annual Rate)

D 2007 $1 109B

$

$375

$400

$Dec. 2007: $1,109B

Nov. 2011: $807 B

$300

$325

$350

$225

$250

$275

Since the recession started, private residential and nonresidential

$225

Dec '07

Nov '08

Dec '08

Jan '0

9Feb

'09

Mar '09

Apr '09

May '09

Jun '0

9Ju

l '09

Aug '0

9Sep

'09

Oct '09

Nov '09

Dec '09

Jan '1

0Feb

'10

Mar '10

Apr '10

May '10

Jun '1

0Ju

l '10

Aug '1

0Sep

'10

Oct '10

Nov '10

Dec '10

Jan '1

1Feb

'11

Mar '11

Apr '11

May '11

Jun '1

1Ju

l '11

Aug '1

1Sep

'11

Oct '11

Nov '11

160*Seasonally adjusted annual rate Source: http://www.census.gov/const/C30/release.pdf

Since the recession started, private residential and nonresidential construction together are down $302 billion (annual rate), a drop of 27%.

Public construction has hardly moved.

Pct. Change in Private Nonresidential Construction Put in Place* Oct 2010-Oct 2011

18.2% 16.6%14.0% 13.9% 11.9% 10 8%15%

20%

10.8%

0.7%0%5%

10%

-3.3% -4.7%

-15%-10%

-5%

-18.1% -19.0%-20%

Power

Recreati

ondu

catio

nalufac

turing

ommerci

alsp

ortatio

n

Office

ealth

Care

unicati

onLod

ging

Religio

us

Re

Edu

Manuf

Com

Transp

HeaCom

mu R

Outlays for energy exploration (mining, and exploration for petroleum and natural gas) and new power plants (including wind and solar) have

161

*seasonally adjusted annual rate Sources: U.S. Census Bureau; Wells Fargo Securities, Economics Group, Dec. 5, 2011 report; Insurance Information Institute

g ) p p ( g )accounted for 56% of the growth in private nonresidential construction in

the past year.

Number of Private Business Establishments, 2001:Q1-2010:Q3

62 7 65 8.72 8.

788.

74 8.77 8.81 8.84

67 .69

8.73 8.75

64 68 8.75

8 75

9.00Millions

No net growth in number of businesses since 2007

2 19 .20

8.25 8.

34 8.39 8.41 8.45 8.

54 8.6

8.57 8.

6 8 8 8. 8 8 88.

6 8.8

8.50

8.75

67 70 7.75 7.79

7.78 7.80 7.

86 7.92

7.92

7.94 7.97 8.02

8.03

8.04 8.

1 2 8. 8 . 8

8.00

8.25

7.6 7.7 7 7

7.50

7.75

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

2001

:Q20

01:Q

2001

:Q20

01:Q

2002

:Q20

02:Q

2002

:Q20

02:Q

2003

:Q20

03:Q

2003

:Q20

03:Q

2004

:Q20

04:Q

2004

:Q20

04:Q

2005

:Q20

05:Q

2005

:Q20

05:Q

2006

:Q20

06:Q

2006

:Q20

06:Q

2007

:Q20

07:Q

2007

:Q20

07:Q

2008

:Q20

08:Q

2008

:Q20

08:Q

2009

:Q20

09:Q

2009

:Q20

09:Q

2010

:Q20

10:Q

2010

:Q

In 2009:Q1 a net of 165,000 businesses disappeared.

162Sources: U.S. Bureau of Labor Statistics; Insurance Information Institute

ppBy 2010:Q3 73,000 new ones appeared,

returning us to the level first attained three years before, in 2007:Q3.

Business Bankruptcy Filings,1980-2011:Q3

0 77 81,2

3582

,446

49 43

90,000

% Change Surrounding Recessions

1980-82 58.6%1980 87 88 7%

4 125

69,3

062

,436

64,0

04 71,2

7 8

63,8

5363

,235

64,8

53 71,5

470

,64

62,3

042,

374

,959

3,54

94,

027

67 660

,837

56,2

82

60,000

70,000

80,000 1980-87 88.7%1990-91 10.3%2000-01 13.0%2006-09 208.9%*

43,6

948

, 1 52 51 5 3 544

,36

37,8

8435

,472

40,0

9938

,540

35,0

3734

,317

39,2

0195 8,

322 43

,54 5

36,3

85

40,000

50,000

60,000

19,6

9 28

10,000

20,000

30,0002010 bankruptcies totaled 56,282, down 7.5%

from 60,837 in 2009—which were up 40% from 2008 and the most since 1993. As of

2011:Q3 filings are down 15 4% from 2010:Q3

0

,

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11

Significant Exposure Implications for All Commercial Lines as

2011:Q3 filings are down 15.4% from 2010:Q3.

163

Sources: American Bankruptcy Institute at http://www.abiworld.org/AM/AMTemplate.cfm?Section=Home&TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=61633 ; Insurance Information Institute

g p pBusiness Bankruptcies Begin to Decline

Private Sector Business Starts,1993:Q2 – 2011:Q1*

6 220 22

322

022

022

1

18220

230

(Thousands) Business Starts2006: 872,0002007: 843,0002008: 790,0002009: 697 000

4 199 20

420

295 96 96

206

206

201

198

206

206

203

211

205

212

200 20

520

420

497

203 20

920

1

320

1 204

202

210 21

220

921

6 2 2 221

0 212

204

2 120

920

720

719

93

20020

3

200

210

220 2009: 697,000 2010: 722,000

175

186

7418

018

6 192

188

187 18

918

6 190 19

419

1 19 19 19

192 1

192

192

193

191 19

32 17

618

417

5 179

188

183

180

190

200

722 000 new business starts were recorded in1 17 172

169 1

160

170722,000 new business starts were recorded in

2010, up 3.6% from 697,000 in 2009, which was the slowest year for new business starts since 1993.

Business starts remained weak in early 2011.

15093 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11

Business Starts Were Down Nearly 20% in the Recession,

164

y ,Holding Back Most Types of Commercial Insurance Exposure

* Data through March 31, 2011 are the latest available as of January 16, 2012; Seasonally adjustedSource: Bureau of Labor Statistics, http://www.bls.gov/news.release/cewbd.t08.htm.

11 Industries for the Next 10 Years: Insurance Solutions Needed

Health Sciences

Health Care

Health Sciences

Energy (Traditional)

Alternative EnergyMany

industries are Alternative Energy

Agriculture

Natural Resources

poised for growth, but

many insurers do not write in

these i

Environmental

Technology (incl. Biotechnology)

economic segments

Light Manufacturing

Export-Oriented Industries

165

Shipping (Rail, Marine, Trucking)

Labor Market TrendsLabor Market Trends

Massive Job Losses Sapped the Economy and Commercial/PersonalEconomy and Commercial/Personal

Lines Exposure, But Trend is Improving

166

Improving

Unemployment and Underemployment Rates: Stubbornly High in 2011, But Falling

16

18 Traditional Unemployment Rate U-3

Unemployment + Underemployment Rate U-6U-6 went from 8.0% in March

2007 to 17.5% in O 2009

January 2000 through December 2011, Seasonally Adjusted (%)

12

14

Unemployment

October 2009; Stood at 15.2%

in Dec. 2011Recession ended in

November 2001

Unemployment kept rising for

19 more months

Recession began in

December 2007

8

10

Unemployment stood at 8.5% in

DecemberUnemployment peaked at 10.1% i O t b 2009

4

6

in October 2009, highest monthly rate since 1983.Peak rate in the last 30 years:

2

4

Jan00

Jan01

Jan02

Jan03

Jan04

Jan05

Jan06

Jan07

Jan08

Jan09

Jan10

Jan11

last 30 years: 10.8% in

November -December 1982

Dec 11

167

00 01 02 03 04 05 06 07 08 09 10 11

Source: US Bureau of Labor Statistics; Insurance Information Institute.

Stubbornly high unemployment and underemployment constrain overall economic growth, but the job market might finally be improving

Monthly Change in Private Employment86 21

3

229

3 93 67

261

219

241

73 220

212

4

400January 2008 through November 2011* (Thousands)

1879

265

127

42 1509

-14

65 9723

-12

8 5 -58

75-8

316

62

251 61

117 143

112 1 9

128 1 6

94

2

99 751 7

722

120

134 2

144

0

200-1

0 -

-161

-253 -230

-257

-347

-456

7

-334

-452

-297 -2

15 -186

-262

-

(600)

(400)

(200)

Monthly Losses in 212,000 private sector jobs --5

47-7

34 -667

-806

-707

-744

-649

-(1 000)

(800)

(600) Dec. 08–Mar. 09 Were the Largest in the Post-WW II Period

jwere created in December

(1,000)

Jan-

07Fe

b-07

Mar

-07

Apr

-07

May

-07

Jun-

07Ju

l-07

Aug

-07

Sep

-07

Oct

-07

Nov

-07

Dec

-Ja

n-08

Feb-

08M

ar-0

8A

pr-0

8M

ay-0

8Ju

n-08

Jul-0

8A

ug-0

8S

ep-0

8O

ct-0

8N

ov-0

8D

ec-

Jan-

09Fe

b-09

Mar

-09

Apr

-09

May

-09

Jun-

09Ju

l-09

Aug

-09

Sep

-09

Oct

-09

Nov

-09

Dec

-Ja

n-10

Feb-

10M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-

Jan-

11Fe

b-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-

Private Employers Added 3.343 million Jobs Since Jan. 2010 After Having Shed 4.66 Million Jobs in 2009 and 3.81 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Change in Number Employedin Select Industries, June 2011 vs. June 2010

257343396400600

Thousands Professional Business Services, Health Care, and Trade, Transportation &

Utilities) were the job growth leaders in the past year

27 61

7799223257

0200400 the past year.

-27 -61-190

-382-600-400-200

-666-800

Pro

f.si

ness

Ser

v.C

are

&A

ssis

t.ad

e,po

rt. &

ities

ucat

ion

ctur

ing

inin

g &

oggi

ng

mat

ion

nanc

ial

tiviti

es

ruct

ion

sure

&sp

italit

y

rnm

ent

PB

u SH

ealth

CS

ocia

l ATr

aTr

ans

Util

Ed u

Man

ufa Mi

Lo

Info

rm Fin

Ac

Con

st

Leis

Hos

Gov

er

169Sources: US Bureau of Labor Statistics “Employment Situation, June 2011”; Insurance Information Institute.

There is a great deal of variation in employment growth by industry, indicating a very uneven and slow recovery

Monthly Change Employment*

432600

January 2008 through December 2011* (Thousands)The job gain and loss figures in 2010 were severely distorted by the hiring

64 14 3920

8 313 4

-1

210

9315

268

235

221

217

53 2085 10

4 210

100

120 20

0

0

200

400y y g

and termination of temporary Census workers. In 2010, 1.178 million nonfarm

jobs were created.

-72

-144 -122

-160 -137

-161 -128

-175

-321

-380

8 -387

5 -346

-212

-225

-224 -1

09

-175

-66 -41

600

-400

-200

200,000 f j b-

-597

-681

-779 -7

26-7

53-5

2 8-

-515

-1,000

-800

-600 Monthly Losses in Dec. 08–Mar. 09 Were

the Largest in the Post-WW II Period

nonfarm jobs were created in November

Jan

08Fe

b 08

Mar

08

Apr

08

May

08

Jun

08Ju

l 08

Aug

08

Sep

08

Oct

08

Nov

08

Dec

08

Jan

09Fe

b 09

Mar

09

Apr

09

May

09

Jun

09Ju

l 09

Aug

09

Sep

09

Oct

09

Nov

09

Dec

09

Jan

10Fe

b 10

Mar

10

Apr

10

May

10

Jun

10Ju

l 10

Aug

10

Sep

10

Oct

10

Nov

10

Dec

10

Jan

11Fe

b 11

Mar

11

Apr

11

May

11

Jun

11Ju

l 11

Aug

11

Sep

11

Oct

11

Nov

11

Dec

11

Job Losses Since the Recession Began in Dec. 2007 Peaked at 8 4 Mill i D 09 13 3 Milli P l N D fi d

170Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

8.4 Mill in Dec. 09; 13.3 Million People are Now Defined as Unemployed

Monthly Change in Government EmploymentJanuary 2009 through December 2011

410

400

500

(Thousands)

Census21

200

300

400

27-1

9 -912

3 3 93

3938

-11

263

-14

28 48 2835 -1

526 26 25 24 6 5 6

32-1

0-2

2-2

0 -12

0

100

-

-53

-63 -49 -3 -2 -

257

-142

-169 -1

36

-3 - -2 -2 -2 -2 -4 -55 -4 - - -

(300)

(200)

(100)

9 9 9 9 0 0-2( )

Jan-

09

Mar

-09

May

-09

Jul-0

9

Sep

-09

Nov

-09

Jan-

10

Mar

-10

May

-10

Jul-1

0

Sep

-10

Nov

-10

Jan-

11

Mar

-11

May

-11

Jul-1

1

Sep

-11

Nov

-11

In 2011 employment by government at all levels dropped every monthIn 2011 employment by government at all levels dropped every month except August. Total (net) jobs lost in last twelve months: 280,000.

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Unemployment Rates by State, December 2011:Highest 25 States*

614In December, 37 states and the District of Columbia reported over-the-month unemployment rate decreases 3 had

12.

11.1

10.8

10.4

10.4

9.9

9.9 .8 .7 510

12

(%)

unemployment rate decreases, 3 had increases, and 10 had no change.

9 9 9 9. 9.5

9.3

9.1

9.0

9.0

8.9

8.7

8.7

8.5

8.5

8.4

8.2

8.1

8.1

8.0

8.0

7.9

8

10

ent R

ate

(

4

6

nem

ploy

m

0

2

Un

172

0NV CA RI DC MS FL NC IL GA SC MI KY IN NJ OR AZ TN US WA ID CT AL OH MO NY CO

*Provisional figures for December 2011, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

Unemployment Rates By State, December 2011: Lowest 25 States*

10In December, 37 states and the District of

Columbia reported over-the-month

7.9

7.8

7.7

7.6

7.4

7.3 1 08

10

%)

punemployment rate decreases, 3 had

increases, and 10 had no change.7 7 7. 7.0

6.8

6.8

6.8

6.7

6.6

6.6

6.3

6.2

6.1

6.0

5.8

5.7

5.6

5.1

5.16

ent R

ate

(%

4.2

4.1

3.34

empl

oym

e

0

2Une

173

0WV TX AR PA DE AK WI ME LA MA MT MD HI NM KS VA OK UT WY MN IA NH VT SD NE ND

*Provisional figures for December 2011, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

US Unemployment Rate

0%11.0%Rising

unemployment

2007:Q1 to 2013:Q4F* Jobless figures have been revised

downwards for 2012

%9.

3% 9.6% 10

.09.

7%9.

6%9.

6%

8.9% 9.1%

9.1%

8.7%

8.7%

8.7%

8.6% .5%

8.7%

8.7%

8.6% .5%

9.6%

9.0%

10.0%

unemployment eroded payrolls

and workers comp’s

exposure base.

downwards for 2012

% 6.9%

8.1%

8 8 8 8 8 8 8 8 8

7.0%

8.0%Unemployment

peaked at 10% in late 2009.

Unemployment

5% 5% .6%

4.8% 4.9% 5.

4%6.

1 %

5.0%

6.0%

p yforecasts remain stubbornly high

through 2012, but still imply millions of new

jobs will created.

4. 4. 4

4.0%

5.0%

7:Q

17:

Q2

7:Q

37:

Q4

8:Q

18:

Q2

8:Q

38:

Q4

9:Q

19:

Q2

9:Q

39:

Q4

0:Q

10:

Q2

0:Q

30:

Q4

1:Q

11:

Q2

1:Q

31:

Q4

2:Q

12:

Q2

2:Q

32:

Q4

2:Q

12:

Q2

2:Q

32:

Q4

j

174

07 07 07 07 08 08 08 08 09 09 09 09 10 10 10 10 11 11 11 11 12 12 12 12 12 12 12 12

* = actual; = forecastsSources: US Bureau of Labor Statistics; Blue Chip Economic Indicators (1/12); Insurance Information Institute

Insurance Information Institute Online:

www iii orgwww.iii.org

Thank you for your timed tt ti !and your attention!

Twitter: twitter.com/bob_hartwig_ gDownload at www.iii.org/presentations