over-view of iso 9001 and iso 14001

7/31/2019 Over-View of ISO 9001 and ISO 14001

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Presented By:-

Gautam

Shreyas

Pallavi

Linu

Luxicavaibhav

Somiya

Payal


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Widely known as ISO, is an international standard-setting body composed

of representatives from various national standards organizations. Founded

on February 23, 1947, the organization promulgates worldwide proprietary,

industrial, and commercial standards. It has its headquarters

in Geneva, Switzerland.


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The ISO 9000 family of standards are related to quality management systems and

designed to help organizations ensure that they meet the needs of customers and other

stakeholders.

The standards are published by ISO, the International Organization for Standardization,

and available through National standards bodies while meeting statutory and regulatoryrequirements.

ISO 9000 deals with the fundamentals of quality management systems, including the

eight management principles) on which the family of standards is based. ISO 9001 deals

with the requirements that organizations wishing to meet the standard have to fulfill.

There are 16 other standards in the family that can help an organization on specific

aspects such as performance improvement, auditing, training


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The quality policy is a formal statement from management, closely linked to the

business and marketing plan and to customer needs.

The quality policy is understood and followed at all levels and by all employees.

Each employee works towards measurable objectives.

The business makes decisions about the quality system based on recorded data.

The quality system is regularly audited and evaluated for conformance and

effectiveness.Records show how and where raw materials and products were processed to

allow products and problems to be traced to the source.


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The business determines customer requirements.

The business has created systems for communicating with customers about

product information, inquiries, contracts, orders, feedback, and complaints.

When developing new products, the business plans the stages of development,

with appropriate testing at each stage.

It tests and documents whether the product meets design requirements,

regulatory requirements, and user needs.

The business regularly reviews performance through internal audits andmeetings. The business determines whether the quality system is working and

what improvements can be made. It has a documented procedure for internal

audits.


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The business deals with past problems and potential problems. It keeps

records of these activities and the resulting decisions, and monitors their

effectiveness.

The business has documented procedures for dealing with actual and

potential non conformances (problems involving suppliers, customers, or

internal problems).

The business:

omakes sure no one uses a bad product,odetermines what to do with a bad product,

odeals with the root cause of problems, and

okeeps records to use as a tool to improve the system.


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It is widely acknowledged that proper quality management improves business, often

having a positive effect on investment, market share, sales growth, sales margins,

competitive advantage, and avoidance of litigation. The quality principles in ISO

9000:2000 are also sound, according to Wade and also to Barnes, who says that "ISO

9000 guidelines provide a comprehensive model for quality management systems that

can make any company competitive." Implementing ISO often gives the followingadvantages:

Creates a more efficient, effective operation

Increases customer satisfaction and retention

Reduces audits

Enhances marketing

Improves employee motivation, awareness, and moralePromotes international trade

Increases profit

Reduces waste and increases productivity

Common tool for standardization.


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A common criticism of ISO 9000 and 9001 is the amount of money, time,and paperwork required for registration.

ISO 9001 promotes specification, control, and procedures rather than

understanding and improvement.

reliance on the specifications of ISO 9001 does not guarantee a successful

quality system.

The standard is seen as especially prone to failure when a company is

interested in certification before quality.

while "quality has a positive effect on return on investment, market share,

sales growth, better sales margins and competitive advantage," that "taking a

quality approach is unrelated to ISO 9000 registration.In fact, ISO itself

advises that ISO 9001 can be implemented without certification, simply for

the quality benefits that can be achieved.


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A quality management system (QMS) can be expressed as the organizationalstructure, procedures, processes and resources needed to implement quality

management.

Early systems emphasized predictable outcomes of an industrial product production

line, using simple statistics and random sampling.

By the 20th century, labor inputs were typically the most costly inputs in mostindustrialized societies, so focus shifted to team cooperation and dynamics,

especially the early signaling of problems via a continuous improvement cycle.

In the 21st century, QMS has tended to converge

with sustainability and transparency initiatives, as both investor and customer

satisfaction and perceived quality is increasingly tied to these factors.Of all QMS regimes the ISO 9000 and ISO 14000 series are probably the most

widely implemented worldwide


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Elements of a Quality Management System

Organizational structure

Responsibilities

Methods

Data ManagementProcesses - including purchasing

Resources - including natural resources and human capital

Customer Satisfaction

Continuous Improvement

Product Quality

Maintenance

Sustainability-including efficient resource use and responsible

environmental operations

Transparency and independent audit


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ISO 14000 is a family of standards related to environmental

management that exists to help organizations

(a) minimize how their operations (processes etc.) negatively affect the

environment (i.e. cause adverse changes to air, water, or land);(b) comply with applicable laws, regulations, and other environmentally

oriented requirements, and

(c) continually improve in the above.

As of 2010, ISO 14001 is now used by at least 223149 organizations in 159countries and economies.


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A continual cycle of Planning, Implementing,

Reviewing, and Improving the processes and

action actions that an organization undertakes tomeet its environmental obligations.

Continual Improvement: Enhancing your EMS to

better your overall Environmental Performance


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QMS & EMS

QMS

Quality Policy

Adequate Resources

Responsibilities &Authorities

Training

System Documentation

Process Control

Document Control

System Audits

Management Review

EMS

Environment Policy

Adequate Resources

Responsibilities &Authorities

Training

System Documentation

Operational Control

Document Control

System Audits

Management Review


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An effective EMS is built on TQM concepts.

Most EMS models [Including ISO 14000] are built onthe PLAN, DO, ACT, CHECK [PDCA] cycle.

Applying ISO 14000 and to initiate and sustain EMS

effort, top management must communicate to allemployees the importance of :

Making the environment an organizational priority [Thinking ofan effective environmental management as fundamental to theorganizations survival]

Integrating Environmental Management throughout the

Organization.[thinking about the environment as part ofproduct/service and process development and delivery amongother activities]


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An effective EMS is dynamic enough to allow

organization to adapt to a quickly changing

environment .

Compatibility with organization culture.

Employee awareness & Involvement.


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Environmental Policy

Environmental AspectsIdentify Products, Activities

/ services attributing to environment

Legal and other requirements.

Objectives & Targets

Environmental Management ProgramPlan Actions

necessary to achieve above objectives. Structure and Responsibility.


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Training, Awareness and competence.

EMS documentation

Document Control

Operational Control

Emergency preparedness & Response

Monitoring & Measurement

NC & Corrective and Preventive actions

Records

EMS audit

Management Review.


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Source Reduction

In- Process Recycling Other Recycling

Treatment & Recovery

Control Mechanism


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We will comply with the environmental laws &

regulations and will strive to secure fundamental

reforms that will improve our environmentaleffectiveness and reduce our cost of compliance. We

will consider environmental factors and the

acquisition and use and disposal cost when making

Planning, Purchasing, and operating Decisions.


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We will monitor Environmental Performance through regular

evaluation.

Manage Land Water, wild Life and forest recourses in

environmentally sensitive manner.

Use energy efficiently throughout our operations and support

the efficient use of coal, wood, & electricity.

Reuse and recycle whenever and wherever possible.

Use Environmentally preferred materials. Clean up residual pollution from past operations in cost

effective manner.


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ISO 9001 and ISO 14001 are genericstandards.Generic means that the same standards can be applied:

to any organization, large or small, whatever its product orservice,

in any sector of activity, and

whether it is a business enterprise, a public administration, or agovernment department.

no matter what the organization's scope of activity

if it wants to establish a quality management system, ISO

9001 gives the essential features

or if it wants to establish an environmental management

system, ISO 14001 gives the essential features.


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Management system means what the organization does to

manage its processes, or activities in order that

its products or services meet the organizations objectives,

such as

satisfying the customer's quality requirements,

complying to regulations, or

meeting environmental objectives

To be really efficient and effective, the organization canmanage its way of doing things by systemizing it.


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Nothing important is left out.

Everyone is clear about who is responsible for doing what,

when, how, why and where.

Management system standards provide the organization with

an international, state-of-the-art model to follow.

Large organizations, or ones with complicated processes,could not function well without management systems.

Companies in such fields as aerospace, automobiles, defence,

or health care devices have been operating managementsystems for years.

The ISO 9001 and ISO 14001 management system standardsnow make these successful practices available for allorganizations.


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Both ISO 9001 and ISO 14001 concern the way an

organization goes about its work. They are not product standards.

They are not service standards.

They are process standards.

They can be used by product manufacturers and serviceproviders.

Processes affect final products or services.

ISO 9001 gives the requirements for what the organizationmust do to manage processes affecting quality of its

products and services. ISO 14001 gives the requirements for what the organization

must do to manage processes affecting the impact of itsactivities on the environment.


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Certification is known in some countries asregistration.

It means that an independent, external body

has audited an organization's managementsystem and verified that it conforms to therequirements specified in the standard (ISO9001 or ISO 14001).

ISO does not carry out certification and doesnot issue or approve certificates,


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Accreditation is like certification of the certification body.

It means the formal approval by a specialized body - an

accreditation body - that a certification body is competent to

carry out ISO 9001:2008 or ISO 14001:2004 certification in

specified business sectors.

Certificates issued by accredited certification bodies - and

known as accredited certificates - may be perceived on the

market as having increased credibility.

ISO does not carry out or approve accreditations.


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Certification is not a requirement of ISO 9001

or ISO 14001.

The organization can implement and benefit

from an ISO 9001 or ISO 14001 system

without having it certified.

The organization can implement them for the

internal benefits without spending money on a

certification programme.


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Certification is a decision to be taken for

business reasons:

if it is a contractual, regulatory, or market

requirement,

If it meets customer preferences

it is part of a risk management programme, or

if it will motivate staff by setting a clear goal.


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ISO does not carry out ISO 9001 or ISO 14001certification.

ISO does not issue certificates.

ISO does not accredit, approve or control thecertification bodies.

ISO develops standards and guides toencourage good practice in accreditation and

certification.


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The worldwide total of certificates to ISO

9001:2001 at the end of 2007 was 951 486.

This was increase of 6 % over 2006 when the

total was 896 929 certificates.

Certificates had been issued in 175 countries

compared to 170 the previous year.


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The worldwide total of ISO 14001 certificates

at the end of 2007 was 154 572.

This was an increase of 21 % over 2006 when

the total was 128 211.

Certificates had been issued in 148 countries

compared to 140 the year before.


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International, expert consensus on state-of-the-art practices for quality and environmentalmanagement.

Common language for dealing with customersand suppliers worldwide in B2B.

Increase efficiency and effectiveness.

Model for continual improvement. Model for satisfying customers and other

stakeholders.


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Build quality into products and services from

design onwards.

Address environmental concerns of customers

and public, and comply with government

regulations.

Integrate with global economy.

Regional integration

Facilitate rise of services


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Sustainable business

Unifying base for industry sectors

Qualify suppliers for global supply chains Technical support for regulations

Transfer of good practice to developing

countries Tools for new economic players


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ISO 9000/ISO 14000 section on ISO Website:

www.iso.org ISO Management Systems magazine

www.iso.org/ims IMS Alerts free electronic newsletter

www.iso.org/imsalerts

Wikipediawww.wikipedia.org


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Thank you

over-view of iso 9001 and iso 14001

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