iso 9001 & iso 14001 eqms internal auditor training

C104: DEMO OF EQMS INTERNAL AUDITOR TRAINING ISO: 9001-2008 and ISO: 14001-2004 EQMS auditor training

Buy: http://www.globalmanagergroup.com/QMS.htm

www.globalmanagergroup.com E mail [email protected] Tele: +91-79-2656 5405 of 6

No of Slides: more than 225 A. The entire presentation kit has 2 main directories as below.

EQMS auditor training presentation kit

Chapter-1.0 CONTENTS OF ISO: 9001-2008 and ISO: 14001-2004 EQMS TRAINING PRESENTATION

Workshop

Workshop 9001

Workshop 14001

Presentation (Power point Slides)

Audit forms

Cover page audit

Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Case study –1

-ISO: 14001 Workshop 1 &

2 ISO: 14001 Workshop 1 &

2 and Case Study –1 & 2 ISO: 9001-2008

Certificate

(Word Files) F_QMS_05_06_07 F_QMS_08

Literature (Word Files)

Main

4ISO9001req 1Audit 2Principal 3Process

approach 5ISO

14001 clauses

Clause 1 to 4 Clause 5 to 6 Clause7-8 Clauses title

Workshop and case study

Workshop 1 Workshop 2 Case study 1 Case study 2

http://www.globalmanagergroup.com/QMS.htm




Part:-1 Topic wise number of slides:

Sr. No. Title of Slides No of Slide 1. Internal EQMS Audit 24. 2. Quality Management Principles 12. 3. Process Approach 19.

ISO 9001 Requirement A. Clauses Title 16. B. Clauses 1 to 4 10. C. Clauses 5 and 6 17.

4.

D. Clauses 7 and 8 35. 5. ISO 14001 – 2004 Requirements 38. 6. Audit Techniques 25.

Part – B Workshops

Sr. No. Title of Slides No of Slide Workshop – 9001

A. Case Study - 1 06. B. Case Study - 2 05. C. Workshop - 1 03.

1.

D. Workshop - 2 03. Workshop – 14001 2. A. Workshop – 1 & 2 12.

Total No. of Slides 225 Part: A Presentation: - Under this directory further files are made in power point presentation as per the chapter listed below. • Topic wise Power Point presentation in 10 modules as listed below.

1. Internal EQMS Audit It covers Internal EQMS Audit, Audit Standards, audit process, Steps, Scope, Frequency of

audit, Auditors conduct, Audit Check list etc.

2. Quality Management Principal It covers eight Principal of Quality Management in details for better understanding of ISO: 9001

standards to the auditors.

3. Process Approach It covers Basic Process Model, Management control; Complete Model of Process based

Quality Management System, Customer Driven Product Realization, Measurement, Analysis and Improvement, Management Responsibility, Resource Management.





4. ISO: 14001 Clauses It covers Structure of standards as per ISO: 14001, Requirements in details like, Environmental

Policy, Aspect / Risk Identification, Objectives and Targets, Inputs of Objectives, Environmental Management Program, Documentation, Structure and Responsibility, Training, Communication, Operational Control, Nonconformance and Corrective and Preventive Actions, Environment System Audit etc.

5. ISO: 9001 Requirements - Clause 1 to 4 It covers ISO: 9001-Scope, Application of Standard, Quality Management System, General and

Documentation requirement, Quality Manual, Control of records.

6. ISO: 9001 Requirements - Clause 5 & 6 It covers Management Responsibility, Customer Focus, Quality Objectives, Responsibility,

Authority and communication, Review Output, Resource Management, Human Resource, Infrastructure, and Work Environment etc.

7. ISO: 9001 Requirements - Clause 7 & 8 It covers details of ISO: 9001 clause 7 and 8 like Product Realization, Planning of Product

realization, Customer related process, Review requirement related products, Customer communication, Design & Development Planning, Inputs, Outputs, Review, Verification, Purchasing Process, Information verification of purchase, production and service provision, Control of production and service provision, Validation, control monitoring and measuring devices, Customer satisfaction, Internal Audit, Monitoring and measurement of product, Data Analysis, Corrective and preventive actions.

9. Clauses Title It Covers Titles of Clause with clause no., Conformance to performance, Management

Responsibility, Resource Management, Product Realisaiton, Measurement analysis and improvement.

10. Workshops 1 & 2 It Covers ISO: 14001 and ISO: 9001 requirements related workshops and Questions

presentation to check the effectiveness of ISO: 9001 and ISO: 14001 awareness of participan





Part: B Literature: - This topic covers write up for the ready reference to the trainer for understanding and reading. A question bank of over 200 questions department wise (based on ISO9001 requirements), which can be customized to make your own internal audit checklist. It is given in word. You may also use it for further reading and circulations within audience.

Chapter No. SECTION 1. Introduction to ISO: 14001Environment Management System

2. Requirements of ISO: 4001 standard

3. ISO: 14001 EMS documentation

4. Environment aspect-impact identification and Methodology for Conducting IER

5. Steps to a ISO: 14001 EMS installation

6. Audit Questionnaire

7. Case study-1

8. Workshop-1 & 2

Note: - Sample copy of auditors’ certificate is also given and you can give the auditor certificate to the participants who pass the exam after checking his effectiveness based on his answers in workshops and case study.





Global manager group is a progressive company and promoted by a group of qualified engineers and management graduates having rich experience of 20 years in ISO consultancy and management areas. The company serves the global customers through on-site and off-site modes of service delivery systems. We offer a full range of consulting services geared towards helping all types of organizations to achieve competitiveness, certifications and compliance to international standards and regulations. So far we had more than 900 clients in more than 35 countries. Our ready made training and editable document kit helps the client in making their documents easy and make them complying to related ISO standard faster.

1. Our promoters and engineers have experience of more than 900 companies globally for management training, ISO series consultancy. We had clients in more than 35 countries.

2. Highly qualified 40 team members (M.B.A., Degree engineers) and owner is having rich professional experience (since 1991).

3. We have 100% success rate for ISO series certification of our clients from reputed certifying body and branded image and leading name in the market.

4. Suggest continual improvement and cost reduction measures as well as highly informative training presentations and other products gives payback within 2 months against our cost.

5. So far more than 50000 employees are trained by us in ISO series certification. 6. We had spent more than 60000 man-days (170 man years) in preparing ISO

documents and training slides.

Global Manager Group is committed for: 1. Personal involvement & commitment from first day 2. Optimum charges 3. Professional approach 4. Hard work and update the knowledge of team members 5. Strengthening clients by system establishment and providing best training materials in

any areas of management to make their house in proper manner 6. To establish strong internal control with the help of system and use of the latest

management techniques

Chapter-2.0 About company





3.0 USER FUNCTION

3.1 Hardware and Software Requirements

A. Hardware: -

• Our presentation kit can be better performed with the help of P3 and above computers with a minimum 10 GB hard disk space.

• For better visual impact of the power point presentation you may keep the setting of colour image at high colour.

B. Software used in presentation kit

• Hand-outs written in word 98 and window 2000 and Presentation made in Power point programs You are therefore required to have office 2000 or above with word 98 and power point

3.2 Features of Presentation kit: -

• It will save much time in typing and preparation of presentation alone.

• Written in Plain English

• Easily customized by you to add audio clips in the local language etc to prepare presentation for any other groups.

• Good guide for training of all the group members for EQMS Awareness training implementation.

• User-friendly and easy to learn.

• Developed under the guidance of experienced experts.

Chapter-3.1 HARDWARE AND SOFTWARE REQUIREMENTS

Chapter-3.2 FEATURES OF PRESENTATION KIT


Visit us at www.globalmanagergroup.com E mail: [email protected] Tele: +91- 79- 2656 5405


TIPS TO TRAINED INTERNAL AUDITOR

1. Auditor is always fact finder and not fault finder.2. As per ISO:9001-2000 and ISO:14001 auditor looks for

effectiveness of system, process approach and not only records.

3. Auditors 4 key boundariesa. ISO:900/ISO:14001 requirementsb. Own written documentsc. Customer requirementsd. Statutory & regulatory requirements

Audit methodologya. Interview peopleb. Verify recordsc. Witness testing/ process checkingd. Own verification of process / product parameters


Steps involved in Internal EQMS audit

(A.) Audit initiation.⇒ Scope, frequency.

(B.) Audit preparation.⇒ Audit plan, documents required.

(C.) Audit execution & audit report ⇒ Meeting, data gathering, documentation,

Reporting.


The following types of questions are normally used while interviewing people

What/ why /when /where /how /who & show meA set of question for EQMS audit is listed bellow.

Hypothetical question :– Let us say ?– Suppose ?– If this not happen then ?

silent questions :– Body language silence

Dumb question :– Obvious one; isn’t it

Inverse question :– I am not sure, are you sure ?

comparison question :– Comparing different situations for statements.


Auditor’s quality

1. Wise & alert : ability to adapt to different people & situations.2. Appropriate industrial experience.3. Ability to question to ascertain facts.4. Ability to listen. not prepare next question while listening to

an answer.5. Interested in the explanation.6. Knowledge of EQMS system standards & of assessment &

audit techniques.7. Analytical brain.8. Sensitive to feelings, attitudes & motives so as to understand

what people mean when they say something.9. Maintains eye contact.10. Ability to discuss without arguing.11. Neither approves not disapproves.


Application of PDCA to management representative

PLAN• Co-ordinate definition of key processes, their sequences and interactions• Define needs for documented procedures• Co-ordinate preparation of quality manual• Co-ordinate elaboration of Inter-functional procedures (document control,

internal audit etc)• Determine legal and regulatory requirements• Coordinate quality planning

DO• Ensure processes are defined & maintained• Promote customer focus• Facilitate internal communication• Support line management functions• Co-ordinate training activities (with HR)• Collate measurement data (product / process / system)


STRUCTURE OF STANDARDS AS PER ISO 14001-2004

4.2Environmental policy

4.3Planning•Environmental

aspects•Legal & other•Objectives & targets•EMP

4.5Checking & corrective action•Monitor & measure•Non-conformance•Corrective/preventive actions•Records•Audits

4.4 Implementation and operation

• Structure / responsibility• Training, awareness• Communication• EMS documentation• Document control• Operation control• Emergency procedures

4.6Management review

CONTINUAL TRADE

LINKAGES

CONTINUAL TRADE

LINKAGES


WORKSHOP 1EQMS SYSTEM QUESTIONNAIRE

Analyze the statement provided and indicate in the box on the paper whether you consider the statements to be “NCR" under iso:14001 environment management system and ISO 9001 write “Yes" if NCR otherwise write “No”

If you consider the statements to be “NCR”, please indicate in the box the clause number from ISO: 14001 which supports your decision.


No Question Yes / No1. In XYZ chemical company necessary

operational control instructions for preventing spillage of effluent is not followed. The same was identified as significant aspect in aspect-impact analysis. The floor as well as process area is found affected by effluent.

2. The operational criterion for upper limit of COD and BOD in treated effluent from ETP isnot defined and Q.C. Person was not aware for the same though same is identified as significant impact.

3. The fire has occurred in the godown and many lapses are found in emergency preparedness and response plans. But no review of emergency procedure is done and changes are not done in emergency plan.




4.0 Benefits of using our presentation kit? • By using these slides, you can save a lot of your precious time while preparing the ISO: 9001-

2008 awareness training course materials for in-house training programs.

• To provide you with the Presentation Materials and hand-outs that you need for an effective presentation on ISO: 9001-2008 awareness training, what it is, and what it requires

• Present the basics of ISO: 9001-2008 awareness training to Management or other groups

• To deliver ISO: 9001-2008 awareness training in a group, using a PowerPoint presentation

• Take care for all the section and sub sections of ISO: 9001-2008 awareness training and give better understanding at all the levels during ISO: 9001-2008 awareness training implementation and sharpen the awareness of ISO: 9001-2008 awareness training requirements for all employees within organization.

For purchase visit our web site:


Chapter-4.0 BENEFITS OF USING OUR PRESENTATION KIT



iso 9001 & iso 14001 eqms internal auditor training

Documents