our winning formula for working with and retaining large clients
TRANSCRIPT
Our Winning Formula For Working With and Retaining
Large Clients
@IlonaFilipi | @MooveAgency
www.mooveagency.com
Ilona FilipiManaging Director / Co-Founder
@IlonaFilipi | @MooveAgency
What’s the difference between large and small clients?
Importance TableSmall Client Large Client
Budget
Timeline
Quality
Team
@IlonaFilipi | @MooveAgency
Importance TableSmall Client Large Client
Budget HIGH HIGH
Timeline HIGH HIGH
Quality HIGH HIGH
Team HIGH HIGH
@IlonaFilipi | @MooveAgency
Importance Table
@IlonaFilipi | @MooveAgency
Small Client Large Client
Budget HIGH LOW
Timeline HIGH LOW
Quality LOW HIGH
Team LOW HIGH
You need to think differently
@IlonaFilipi | @MooveAgency
#01Insight
Don’t obsess about the budget, focus on the quality
@IlonaFilipi | @MooveAgency
#02Insight
Winning Formula
Put together a very experienced team
@IlonaFilipi | @MooveAgency
#01WINNING FORMULA
Thorough discovery and planning phase
@IlonaFilipi | @MooveAgency
#02WINNING FORMULA
Invest in the best customer support
@IlonaFilipi | @MooveAgency
#03WINNING FORMULA
Have an opinion
@IlonaFilipi | @MooveAgency
#04WINNING FORMULA
Nurture long-term relationships
@IlonaFilipi | @MooveAgency
#05WINNING FORMULA
Summary
Large clients think differently
Success lies in long-term co-operation
Quality of your work and your team is critical
#01
#02
#03
Good Luck
