Our Our “Safety & Health“Safety & Health Orientation”Orientation” TrainingTraining

This is one of the first of the training This is one of the first of the training programs you will be involved in.programs you will be involved in.

Welcome to CASS!Welcome to CASS!

All of us at CASS want to All of us at CASS want to Welcome You to Welcome You to Our Organization!!Our Organization!!

We pride ourselves on providing We pride ourselves on providing quality, quality, caring servicecaring service to our clients and also, to to our clients and also, to providing a providing a quality, caring work placequality, caring work place for our for our employees and contractors.employees and contractors.

We want to work to protect your safety and We want to work to protect your safety and health and to do this, we need your active health and to do this, we need your active participation.participation.

Our goals for this Our goals for this Orientation PresentationOrientation Presentation

To explain To explain ourour policies and our commitment to policies and our commitment to protecting your health & safetyprotecting your health & safety

To explain To explain your your responsibilities in ensuring that responsibilities in ensuring that you and your colleagues are safe & healthyyou and your colleagues are safe & healthy

We have a company Safety & Health Manual at We have a company Safety & Health Manual at the CASS office, call us if you want to read itthe CASS office, call us if you want to read it

This orientation course and handouts are This orientation course and handouts are based on our company manualbased on our company manual

Management’s Management’s ResponsibilityResponsibility

It is our job to ensure you are safe and It is our job to ensure you are safe and healthy while at work for us.healthy while at work for us.

We will provide the tools for you to do We will provide the tools for you to do this and they include this orientation this and they include this orientation course, training and supervision and course, training and supervision and guidance.guidance.

Your Responsibility as an Your Responsibility as an Employee or as a ContractorEmployee or as a Contractor

We need We need your full commitmentyour full commitment to participate in to participate in our safety and health program.our safety and health program.

We need you to work to protect your own We need you to work to protect your own safety and health safety and health andand that of those around that of those around you. AND,you. AND,

We need to you to We need to you to ALERTALERT us if you have any us if you have any concerns about any part of the work concerns about any part of the work representing a danger to your safety and representing a danger to your safety and health or to anyone else’s and call us health or to anyone else’s and call us immediately. We will address it and advise on immediately. We will address it and advise on how to proceed.how to proceed.

The Alberta Safety & The Alberta Safety & Health LegislationHealth Legislation

As a worker you are protected under this safety As a worker you are protected under this safety & health legislation.& health legislation.

As a worker or as a company (management As a worker or as a company (management and the corporation) and the corporation) any one of usany one of us can be can be charged for failing to work safely, providing a charged for failing to work safely, providing a safe work place, or causing harm to someone safe work place, or causing harm to someone elseelse

That means That means we all must work togetherwe all must work together to to ensure we obey the laws, report hazards and ensure we obey the laws, report hazards and incidents and keep ourselves and others safe incidents and keep ourselves and others safe and healthy.and healthy.

Right to Refuse for Right to Refuse for DangerDanger

In Alberta, workers have In Alberta, workers have the right to refuse the right to refuse workwork if they believe it is dangerous and the if they believe it is dangerous and the obligationobligation also, to do so. also, to do so.

If you have any reason to believe work is If you have any reason to believe work is dangerous, advise your immediate supervisor dangerous, advise your immediate supervisor ASAP!ASAP!

If they are not available call Management at If they are not available call Management at the CASS office on Kensington Roadthe CASS office on Kensington Road

Right to KnowRight to Know

All workers in Alberta have a right to All workers in Alberta have a right to know anything pertaining to their safety know anything pertaining to their safety and health (except for medical records of and health (except for medical records of other workers which are confidential)other workers which are confidential)

We will advise you of the hazards and We will advise you of the hazards and if if you have any questions or concerns,you have any questions or concerns, we we want you to ask them.want you to ask them.

““No such thing as a dumb question.”No such thing as a dumb question.”

Your Duty to ReportYour Duty to Report1. Hazards1. Hazards

All personnel have a legal duty to report any All personnel have a legal duty to report any hazardous condition or act that they see hazardous condition or act that they see occurring and to complete a report formoccurring and to complete a report form

ConditionsConditions in the residence, i.e., slippery in the residence, i.e., slippery sidewalks and no shovel, broken equipment, or sidewalks and no shovel, broken equipment, or an unsafe machine or equipment, etc.an unsafe machine or equipment, etc.

Risks for our work:Risks for our work: fatigue, stress, driving fatigue, stress, driving

Your Duty to ReportYour Duty to Report2. Incidents or Near Misses2. Incidents or Near Misses

Any incident that occurs involving property Any incident that occurs involving property damage or injury (s) must be reported ASAP to damage or injury (s) must be reported ASAP to your supervisoryour supervisor

Any near miss (or close call) must also be Any near miss (or close call) must also be reported to your supervisor as soon as reported to your supervisor as soon as possiblepossible

WHY?,WHY?, two reasons are our two reasons are our legal and morallegal and moral responsibilities and another reason is so we responsibilities and another reason is so we can can preventprevent them from happening again or in a them from happening again or in a near miss, so we can near miss, so we can fix the problemfix the problem so no so no incident will occurincident will occur

Incidents Incidents involving vehicles involving vehicles and you and our clientsand you and our clients

We want to know about these.We want to know about these. Handle the incident appropriately Handle the incident appropriately caring for any caring for any

injured persons injured persons after you haveafter you have protected the protected the accident sceneaccident scene (pull over where possible out of line of (pull over where possible out of line of traffic, use cones to show your vehicle is disabled, use traffic, use cones to show your vehicle is disabled, use flashing lights)flashing lights)

Call -911 for police and/or ambulance, andCall -911 for police and/or ambulance, and Give aid to the injured where advisableGive aid to the injured where advisable Contact CASSContact CASS Complete the incident report formComplete the incident report form

Emergency EvacuationEmergency Evacuation

All of our buildings have an All of our buildings have an exit planexit plan During your orientation tour, we will show you During your orientation tour, we will show you

the exits (you do not take elevators in case of a the exits (you do not take elevators in case of a fire)fire)

We have Fire Wardens who are identified with We have Fire Wardens who are identified with their red hats in the Kensington Rd. office who their red hats in the Kensington Rd. office who will guide youwill guide you

You will go to our muster point where we meet You will go to our muster point where we meet and wait till the Fire Dept. gives our Fire and wait till the Fire Dept. gives our Fire Wardens the ‘all clear’Wardens the ‘all clear’

Only then, will we re-enter the buildingOnly then, will we re-enter the building

Emergency EvacuationEmergency Evacuation – – Our other buildingsOur other buildings

You will get an orientation of the building and you will You will get an orientation of the building and you will be shown where the exits are located and the muster be shown where the exits are located and the muster pointspoints

The same principles will applyThe same principles will apply (Details on fire pull stations, extinguishers and first aid (Details on fire pull stations, extinguishers and first aid

kits for each location)kits for each location) You will be advised on how you will know there is a fire You will be advised on how you will know there is a fire

or other emergency requiring evacuation (intercom, or other emergency requiring evacuation (intercom, alarm bells, smoke detectors)alarm bells, smoke detectors)

You will receive a package with the emergency You will receive a package with the emergency response numbers and other information for you to response numbers and other information for you to keep with you.keep with you.

Inspections Inspections – – FacilitiesFacilitiesVehicles – Company VehicleVehicles – Company Vehicle

All facilities All facilities will bewill be inspected quarterly or as required inspected quarterly or as required A basic checklist will be availableA basic checklist will be available Supervisory personnel will show you how to carry these Supervisory personnel will show you how to carry these

outout Corrections will be made ASAP or in a reasonable timeCorrections will be made ASAP or in a reasonable time Records will be kept of inspections and completions of Records will be kept of inspections and completions of

correctionscorrections Vehicles: we require you to carry out regular Vehicles: we require you to carry out regular

inspections of the company vehicle and conduct daily inspections of the company vehicle and conduct daily visual inspections (checklist to be provided)visual inspections (checklist to be provided)

Hazard RatingsHazard Ratings

This rating system will be on the hazard report form. It will be This rating system will be on the hazard report form. It will be used on inspection checklists so urgent matters are highlighted used on inspection checklists so urgent matters are highlighted and dealt with quickly.and dealt with quickly.

A – A – Major HazardMajor Hazard & Requires Immediate Action & Requires Immediate Action

B – B – Serious HazardSerious Hazard & Requires Short Term Action (Soon) & Requires Short Term Action (Soon)

C –C – Minor Hazard Minor Hazard & Requires Longer Term Action & Requires Longer Term Action

Personal Protective Personal Protective Equipment, PPEEquipment, PPE

CASS will determine what, if any, PPE is CASS will determine what, if any, PPE is required for you to do your job.required for you to do your job.

In some cases hard toe boots and safety In some cases hard toe boots and safety glasses have been needed.glasses have been needed.

In others hard hats have been required.In others hard hats have been required. PPE requirements are rare and will be PPE requirements are rare and will be

reviewed on a case by case basis with your reviewed on a case by case basis with your supervisor.supervisor.

If necessary, a hazard assessment will be If necessary, a hazard assessment will be done of the work to determine if such gear is done of the work to determine if such gear is required.required.

Health ProtocolsHealth Protocols

Employees should be familiar with & Employees should be familiar with & comply with Communicable Disease comply with Communicable Disease Regulations. To learn more we want you to Regulations. To learn more we want you to research this on the research this on the www.calgaryhealthregion.cawww.calgaryhealthregion.ca website or contact website or contact them directly 403-944-7075them directly 403-944-7075

Universal PrecautionsUniversal Precautions should be used at all should be used at all times, for dealing with emergencies, for times, for dealing with emergencies, for cleaning up bodily fluidscleaning up bodily fluids

Working AloneWorking Alone

In Alberta we have legislation on this.In Alberta we have legislation on this. At CASS, Communication is key and the At CASS, Communication is key and the

supervisor and worker will set a system up for supervisor and worker will set a system up for these kinds of scenarios (pagers, cell phones, these kinds of scenarios (pagers, cell phones, check ins)check ins)

In case of emergency, the emergency In case of emergency, the emergency contact list should be used along with -911 contact list should be used along with -911 which is the first call you will make (see which is the first call you will make (see your handouts)your handouts)

Working AloneWorking Alone

You will have several mandatory training You will have several mandatory training courses: First Aid, Abuse Protocol, and courses: First Aid, Abuse Protocol, and there are company safe work procedures there are company safe work procedures you will be trained inyou will be trained in

Later, you may receive CPI trainingLater, you may receive CPI training

Working AloneWorking Alone

Essentially,Essentially, Know the environment you are going toKnow the environment you are going to Know of and understand the nature of the Know of and understand the nature of the

clients, support need (medications, clients, support need (medications, behaviours, lifestyle etc.)behaviours, lifestyle etc.)

For residential: Be aware of others who may For residential: Be aware of others who may be at the residence (pets, family, friends and be at the residence (pets, family, friends and roommates)roommates)

Journey ManagementJourney Management

Any employee of CASS must inform the supervisor of travel Any employee of CASS must inform the supervisor of travel plans outside the normal program, i.e., taking a one day trip to plans outside the normal program, i.e., taking a one day trip to Banff or a lake etc. ANY trip must be pre approved.Banff or a lake etc. ANY trip must be pre approved.

In case of travel for longer than one day, the following is In case of travel for longer than one day, the following is required:required: Time of departure and arrival (to and from)Time of departure and arrival (to and from) Who will be in vehiclesWho will be in vehicles Colour, make, and license plate of vehicleColour, make, and license plate of vehicle Planned route, roads, highway numbersPlanned route, roads, highway numbers Any planned stopsAny planned stops Schedule of events when out of townSchedule of events when out of town Phone numbers and/or pagers where you can be reached Phone numbers and/or pagers where you can be reached

(this will be arranged on an individual basis with the (this will be arranged on an individual basis with the supervisor)supervisor)

(We will have a list of numbers to call on your behalf in case (We will have a list of numbers to call on your behalf in case of an emergency at our head office)of an emergency at our head office)

Alcohol or Controlled Alcohol or Controlled Drug PolicyDrug Policy

Employees are not permitted to start work or Employees are not permitted to start work or remain at work if they possess or are using any remain at work if they possess or are using any of the following: of the following: Alcohol beverages, any amount of alcohol is Alcohol beverages, any amount of alcohol is

prohibitedprohibited Any controlled substance, illegal drug or derivative Any controlled substance, illegal drug or derivative

thereof,thereof, Any other substance that could impair abilities to Any other substance that could impair abilities to

work competently or safelywork competently or safely This applies from report time until end of the shiftThis applies from report time until end of the shift

Disciplinary ProcessDisciplinary Process

It is a three part process, details available It is a three part process, details available from your supervisorfrom your supervisor

It involves, a It involves, a verbal warningverbal warning, , a written a written warningwarning, and then, , and then, suspensionsuspension and and possibly possibly terminationtermination (and all situations (and all situations are handled on a case by case basis)are handled on a case by case basis)

TrainingTraining - Mandatory - Mandatory

Orientation Training (both HR and Health Orientation Training (both HR and Health & Safety)& Safety)

First Aid/CPR (refresher every 3 years)First Aid/CPR (refresher every 3 years) Abuse ProtocolAbuse Protocol WHMISWHMIS On-The-Job TrainingOn-The-Job Training

Training Training - Other- Other

CPICPI Medication AdministrationMedication Administration Medical Issues – specific to the clientMedical Issues – specific to the client Positive Procedures/Restrictive PracticesPositive Procedures/Restrictive Practices Emergency ProtocolsEmergency Protocols

(Safety) Meetings(Safety) Meetings

Office MeetingOffice Meeting Residential Coordinators MeetingResidential Coordinators Meeting Employment Team MeetingEmployment Team Meeting Day Program MeetingDay Program Meeting Occupational Health and Safety MeetingsOccupational Health and Safety Meetings Health & Safety Committee MeetingsHealth & Safety Committee Meetings Policy Committee MeetingPolicy Committee Meeting

Basic Hazard AwarenessBasic Hazard Awareness

Before you begin your shift you need to go over a few Before you begin your shift you need to go over a few points about the client, the work you will be doing, the points about the client, the work you will be doing, the hazards or issues at hand, the medications, behaviour hazards or issues at hand, the medications, behaviour issues (where applicable). issues (where applicable).

We want you to think over all the things you will be We want you to think over all the things you will be doing so you can go to work prepared.doing so you can go to work prepared.

If you have doubts or concerns about anything for that If you have doubts or concerns about anything for that shift, contact your supervisor.shift, contact your supervisor.

This applies to personnel working together and to This applies to personnel working together and to those working on their own.those working on their own.

** We must manage our hazards. First by ** We must manage our hazards. First by identification, then by elimination or control.identification, then by elimination or control.

Other Communication Other Communication Means:Means:

Safety Bulletin Board:Safety Bulletin Board: There is one There is one bulletin board at the CASS office and it is bulletin board at the CASS office and it is designed for all CASS employees to designed for all CASS employees to read. read.

CASS NewsletterCASS Newsletter

CommunicationCommunication

We welcome your commentsWe welcome your comments, ideas, , ideas, suggestions and feel free to discuss any suggestions and feel free to discuss any issues with your supervisorissues with your supervisor

Also, we have our Also, we have our staff bulletin boardstaff bulletin board located in the main office on Kensingtonlocated in the main office on Kensington

We have ourWe have our Newsletter Newsletter And, our Health and Safety CommitteeAnd, our Health and Safety Committee WebsiteWebsite

Health & Safety Health & Safety CommitteeCommittee

We have our committee which meets We have our committee which meets quarterly or more often if neededquarterly or more often if needed

The Committee welcomes any topics you The Committee welcomes any topics you wish us to investigate pertaining to any wish us to investigate pertaining to any issue respecting health & safetyissue respecting health & safety

DocumentationDocumentation

At CASS we maintain all records At CASS we maintain all records pertaining to any and all safety & health pertaining to any and all safety & health activitiesactivities

During your on-the-job training, you will During your on-the-job training, you will be advised on forms and locations so you be advised on forms and locations so you can do your part to ensure this important can do your part to ensure this important documentation is kept.documentation is kept.

The Legislation in AlbertaThe Legislation in Alberta

If you want to see the legislation, the If you want to see the legislation, the head office at Kensington Rd. will have a head office at Kensington Rd. will have a copy for you to review.copy for you to review.

You can also access this information on You can also access this information on the Alta. government website: the Alta. government website: www.worksafely.org (“Workplace Health www.worksafely.org (“Workplace Health & Safety” is the box to click on)& Safety” is the box to click on)

1-866-415-8690 is their number1-866-415-8690 is their number

Questions or concerns??Questions or concerns??

Feel free to ask any questions right now.Feel free to ask any questions right now. Once you feel you understand the information Once you feel you understand the information

presented we will ask you to sign an presented we will ask you to sign an acknowledgement formacknowledgement form that you understand that you understand the topics in this presentation.the topics in this presentation.

We will show you the exits and basic We will show you the exits and basic emergency response plan for the building emergency response plan for the building prior prior to signing the form.to signing the form.

ThankThank youyou for joining Our Team for joining Our Team

at at CASS!CASS!