OUR COMMUNITY AND ENVIRONMENT PROGRAMME

and our new Tread Lightly 10 point plan

eurostar.comEurostar International Limited, Times House, Bravingtons Walk, Regent Quarter, London N1 9AW Tel: + 44 (0) 1233 617 991

2 WELCOME BIENVENUE WELKOM3 SUPPORTING OUR COMMUNITIES4 LANGUAGE TRAINING4 OUR APPRENTICESHIP PROGRAMME5 TREAD LIGHTLY6 OUR NEW TREAD LIGHTLY 10 POINT PLAN7 EUROSTAR VS PLANE8 SUSTAINABLE TRAVEL9 OUR FOOD ON-BOARD10 CUTTING EMISSIONS10 RECYCLING AND WASTE11 OUR TRAINS 12 OUR ENVIRONMENTAL PARTNERS13 OUR COMMUNITY PARTNERSHIPS14 CHARITIES14 OUR PASSENGERS15-16 OUR PEOPLE17 REMEMBERING

CONTENTS

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We pride ourselves on being the bridge between different countries, cultures and traditions on both sides of the Channel. This report aims to demonstrate the values that underpin our business and give you a flavour of the contribution that we believe we are making.

From the early days of operation, we have championed the environmental benefits of high-speed rail and encouraged the switch to sustainable modes of transport for short-haul international travel.

For Eurostar, reducing the impact on the environment means leading by example. This commitment is embodied in our environmental principles known as Tread Lightly. Over the years we have made substantial progress in reducing our carbon footprint and promoting sustainable travel and this remains a key priority for our teams.

As a high-speed rail operator travelling across the UK, France and Belgium we have also worked hard to ensure that we do not simply travel through but actively engage with our communities.

The breadth of our projects is considerable: from our work experience programme and our language skills support to our engineering and customer service apprenticeships, we are finding innovative ways for our colleagues to integrate with our communities.

I hope you will find this insight into our Community and Environment Programme interesting and enjoyable. We are proud of all that we are achieving and look forward to building on our commitments over the coming years.

AS A BUSINESS WORKING ACROSS A RANGE OF DESTINATIONS OVER 20 YEARS, WE HAVE ALWAYS HAD A STRONG SENSE OF RESPONSIBILITY TO THE ENVIRONMENT AND THE COMMUNITIES IN WHICH WE OPERATE.

Mike CooperChief Executive Officer

WELCOMEBIENVENUE WELKOM

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HELPING TO DEVELOP YOUNG PEOPLEMany of the young people in our communities struggle to gain the skills and confidence that enable them to find employment and develop a career. To help address these issues, we have devised a programme of initiatives aimed at providing a combination of advice, support and first-hand experience. These include:

• Summer work experience – a week’s programme for 16-year old students from state schools in the St Pancras and King’s Cross area. The students work alongside colleagues in our stations and on-board Eurostar with Train Managers, visit our Temple Mills depot hosted by engineering apprentices and have presentations in HR, customer experience, digital, communications and social media. They even drive a Eurostar train simulator. To date over 70 students have completed this course.

• A year round partnership with the Lycée Jules Siegfried, located close to Gare du Nord in Paris. The students and a tutor shadow our Train Managers from Paris to London and then complete a specific project on Eurostar.

• Work experience for Travel & Tourism students from Sir George Monoux College, Walthamstow, held at Ebbsfleet International to complement the high-speed rail section of the syllabus.

• A one-to-one mentoring programme whereby our colleagues at Eurostar share their skills and knowledge with 6th Form students in the Camden area. This regular interaction provides the young people with an independent, professional perspective and valuable career advice.

• Early in 2016 we launched the Homework Club at our HQ offices. This initiative was created in conjunction with other companies, Springer Nature and Argent, who are part of Urban Partners, a group of local businesses working together to improve the surrounding area. The initial offering was to provide local 6th Form students with a quiet, safe, office environment where they could study. This was very successful and we formalised the partnership with Maria Fidelis School and 6th form college, based in Somers Town between Euston and St Pancras.

The Homework Club rapidly expanded and developed when the students asked for help with A level subjects, in particular, French conversation and French grammar.The offering has quickly grown and we now offer tutorials in 16 different A level subjects including Maths, Chemistry, Biology, English Literature, History, Applied Science, Spanish and Latin. Additional support is provided with personal statements, CV and essay writing and careers advice. This support has delivered excellent results and helped raise the students’ A level grades.

The feedback we receive from students is very important to us and we value the relationships that we build with them over time. They keep in touch with us so that we can continue to provide support during their exams and during their transition to university or to an apprenticeship.

AS A CROSS-CHANNEL HIGH-SPEED RAIL SERVICE PROVIDING DIRECT LINKS BETWEEN CITY CENTRES, WE ARE VERY CONNECTED TO THE COMMUNITIES IN WHICH WE OPERATE. WHILST THE ARRIVAL OF EUROSTAR HAS PLAYED A KEY ROLE IN HELPING TO REGENERATE THE AREAS AROUND OUR STATIONS, WE ARE CONSCIOUS THAT THESE INNER CITY COMMUNITIES CONTINUE TO HAVE SIGNIFICANT NEEDS.

SUPPORTING OURCOMMUNITIES

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GIVEN THE DIVERSE NATURE OF OUR CUSTOMERS AND COLLEAGUES WE ARE ACUTELY AWARE OF THE IMPORTANCE OF LANGUAGE SKILLS. THAT IS WHY WE ARE COMMITTED TO PROMOTING LANGUAGE LEARNING.

We have three partnerships with UK state primary schools in and around London which started at the opening of these new schools. Not only are the schools committed to the French language they also share our sustainability and cultural values. We provide support and work on a range of different projects including classroom visits by colleagues, visits by the pupils to our stations or HQ office and teacher exchanges.

LA FONTAINE ACADEMY, BROMLEY, KENTWe established a partnership with La Fontaine, a bi-lingual state primary school in Kent in 2014 and have helped create a special online curriculum which integrates the French language into every activity within the school. For both parties the goal is to develop a blue print curriculum that other schools in the UK can adopt.

THE KING’S CROSS ACADEMY, LONDONKing’s Cross Academy is a new infant / primary school in the regenerated King’s Cross development and is teaching pupils French from 3 years of age. The close proximity of the school to St Pancras station and our offices ensures a close relationship and gives the children an important insight into the Eurostar business.

ST. JÉRÔME SCHOOL, HARROW, MIDDLESEXPartnered also by Cambridge University, St. Jérôme opened its doors in September 2016 and in a short space of time has impressed visitors and parents with the speed with which the children have taken to the French language. The celebration of culture and diversity is at the heart of its ethos along with sustainability and healthy eating.

WE HAVE A LONG ESTABLISHED ENGINEERING APPRENTICESHIP PROGRAMME BASED AT OUR TEMPLE MILLS DEPOT IN STRATFORD, EAST LONDON.

Our apprentices are on a 4-year course which includes working alongside our engineers on our mixed fleet of high-speed trains as well as attending college one day a week. Our apprentices are great ambassadors for Eurostar and host our work experience students as well as young people from Leigh University Technical College (UTC). Leigh UTC is based in Dartford and they specialise in teaching 14 to 19 year olds in engineering and computer science.

Over 60 young people have successfully completed the Eurostar apprenticeship programme. Some have stayed with Eurostar and others have forged successful careers in other parts of the industry. Other apprentices have both completed the engineering apprenticeship and have then gone to university to take a degree in engineering.

In September 2017 we introduced a new trainee manager graduate programme. This programme involves a series of six-month placements over two years, where graduates get to see first-hand the full spectrum of how we work. These areas of focus include customer service, project management, business services and a placement at our train depot.

We are also looking to build on the success of both these programmes by introducing apprenticeships in customer service and our head office functions.

OUR APPRENTICESHIP PROGRAMME

OUR GRADUATE PROGRAMME

LANGUAGE TRAINING

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WE ALL DO THINGS LIKE SWITCH OFF LIGHTS, TURN OFF TAPS AND RECYCLE RUBBISH AT HOME, SO WHY SHOULD IT STOP WHEN WE GET TO WORK?

Taking responsibility for our environment has always been central to everything we do at Eurostar. Across every aspect of the business we are committed to using less, recycling more and sourcing responsibly.

3DELIVERWe know that if people are going to switch then they’ll need attractive routes and easy connections to take them further. That’s why we are expanding our reach across Europe.

In addition to transporting travellers between the UK and France, Belgium, the South of France and the French Alps, we are launching a new route to Amsterdam and Rotterdam – establishing a fast, comfortable, environmentally friendly link between these key destinations.

As well as aiming to carry more passengers, we are also taking practical action, encouraging recycling and energy saving schemes in our offices. Everyone from across the business is key to the successful implementation of these initiatives.

2SWITCHThe benefits of taking the train over flying are huge when it comes to environmental impact, so we’re on a mission to encourage travellers to switch from short-haul flights to high-speed rail.

1 ENGAGEWe want to empower everyone – our passengers, our teams and our local communities – to take action and engage with the environment.

OUR FOCUS IS ON THREE AREAS:

WE’RE LUCKY ENOUGH TO

BE BACKED UP BY OVER 60

COMMUNITY AND ENVIRONMENT

CHAMPIONS WHO ARE ALWAYS

COMING UP WITH NEW WAYS TO

MAKE A POSITIVE CHANGE.

TREAD LIGHTLY

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OUR NEW TREAD LIGHTLY 10 POINT PLAN

SINCE 2007 WHEN WE INTRODUCED OUR ORIGINAL TREAD LIGHTLY PLAN WE HAVE CONTINUOUSLY REDUCED OUR CARBON FOOTPRINT MAKING EUROSTAR THE GREENEST MODE OF TRANSPORT BETWEEN THE UK AND MAINLAND EUROPE ON THE ROUTES WE SERVE.

Reducing our carbon footprint has always been a key priority for our company and we are determined to build on our achievements. At the start of 2018 we committed to setting a bold new science-based target to further increase the energy efficiency of our business.

In accordance with the 2016 Paris Climate Agreement and the Science-Based Target Initiative we are committing to a significant reduction in our corporate emissions, supporting the drive to limit global warming to below 2 degrees celsius and creating a low carbon future.

ENERGY EFFICIENCY

1 A REDUCTION OF 5% OF TRAIN ENERGY BY 2020We will make a reduction of 5% of train energy by 2020. Train energy represents the majority of the power we take from the national grids to operate our services.

2 ENERGY METERS ON BOARD AND ENERGY EFFICIENT DRIVING BY 2020We will reduce train energy by using energy meters on-board our e320 trains and delivering an energy efficient driving programme to all our train drivers by 2020.

3 INTRODUCE ALTERNATIVES TO FOSSIL FUEL ENERGY FOR ALL OUR JOURNEYS BY 2030We will introduce alternatives to fossil fuel energy for all train journeys across our markets by 2030.

4 INVEST IN RENEWABLE ENERGY AT OUR UK DEPOTWe will invest in renewable energy at our UK depot, our biggest industrial facility with a substantial footprint, by installing banks of solar panels.

REDUCING PLASTIC AND WASTE

5 PREVENT WASTE FROM GOING TO LANDFILL AND INCREASE RECYCLINGAt our stations, we will continue to prevent waste from going to landfill and will work with our partners to achieve more segregation of waste and increase rates of recycling.

6 REDUCE WASTE ON-BOARD AT SOURCEWe are committed to reducing waste on-board, working with our catering suppliers to reduce waste at source and using best industry practice to find innovative alternatives to traditional packaging.

7 REDUCE PLASTIC BY 50% BY 2020We have set up a working group focused on reducing the usage of plastic with the clear remit of finding new alternatives. Our aim is to reduce our consumption of plastic by 50% by 2020.

8 PAPER REDUCTION BY 50% BY 2020Over the last ten years we have significantly reduced the amount of paper we use by thousands of tons. Using digital technology we aim to reduce our paper tickets by a further 50% by 2020.

COMMITMENT TO SUSTAINABILITY

9 ELECTRIC VEHICLES BY 2020We are committed to exchanging all the vehicles we own for electric alternatives by 2020. In the meantime, we will work with our suppliers to accelerate the switch of their vehicles.

10 ACHIEVE A 3-STAR SRA FOOD AND DRINK RATING BY 2020We are determined to improve our sustainable food credentials further by upgrading our 2-star rating from the Sustainable Restaurant Association (SRA) for our on-board and business lounge food and drink to a 3-star rating by 2020.

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EUROSTAR VS PLANE

CARBON EMISSIONS PER PASSENGER JOURNEY.UP TO 90% LESS EMISSIONS WITH HIGH-SPEED RAIL.

LONDON /PARIS

LONDON /BRUSSELS

LONDON /AMSTERDAM

4.1 kg CO2e

5.8 kg CO2e

10.7 kg CO2e

64.2 kg CO2e

59.7 kg CO2e

63.6 kg CO2e

-90% CARBON

EMISSIONS BY EUROSTAR

-90% CARBON

EMISSIONS BY EUROSTAR

-80% CARBON

EMISSIONS BY EUROSTAR

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WE’RE ON A MISSION TO CHANGE ATTITUDES TO SHORT-HAUL TRAVEL – WHETHER THAT MEANS CHOOSING THE TRAIN OVER A PLANE TO HEAD TO PARIS, OR OPTING FOR A GREEN TAXI, A BIKE OR A WALK TO GET TO THE STATION.

We know we are only one part of our customers’ journey but if we can get them directly to a city centre and stepping straight out onto public transport or connecting further into continental Europe or the UK by rail – we’re helping to drive the switch to sustainable travel.

When it comes to choosing air versus rail there’s a lot at stake. A Eurostar journey from London to Paris emits 90% less greenhouse gas emissions* than the equivalent short-haul flight, making it a no-brainer for the future of rail travel. We have already carried over 180 million passengers but it is up to us to boost this number and reduce emissions by carrying more and more travellers further afield or on onward connecting rail journeys.

We will work with partners and local and national authorities to enhance sustainability around our stations. By supporting electric public transportation we will contribute to reducing pollution for travellers and local residents. Our initial focus will be on St Pancras International which is our largest station.

• Le Tour de Train in 2017... we carried nearly 12,000 cyclists and their bikes across the Channel and that’s not including all the folding bikes which are taken on as part of the normal luggage allocation.

• In 2017 we sold nearly 80,000 Oyster cards, nearly 40,000 single Metro tickets and over 20,000 Carnet (10 tickets each) to help travellers continue their journey on public transport.

• Ditching the car... during 2017 over 318,000 journeys were taken off Kent’s roads with our support of the Kent Walk to School Scheme.

SUSTAINABLETRAVEL

* Independent analysis is carried out by Paul Watkiss Associates Limited 2017, based on DEFRA methodology and on a per train, per passenger basis.

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WE KNOW WHAT WE’RE TALKING ABOUT WHEN IT COMES TO TRAINS BUT WHERE OUR FOOD’S CONCERNED, WE WORK IN CLOSE PARTNERSHIP WITH OUR PRINCIPAL SUPPLIER, MOMENTUM SERVICES AND MICHELIN STARRED CHEF, RAYMOND BLANC, WHO IS OUR BUSINESS PREMIER CULINARY DIRECTOR.

Every meal is created with sustainability and responsible sourcing in mind – and, of course, all the flair and panache you would expect from Monsieur Blanc.

All ingredients must be:

• In season, where possible

• Free from genetically modified products

• From sustainable sources

• Fairtrade or organic if possible

• Not air-freighted unless absolutely necessary

• Sourced from farmers committed to high environmental standards

Meat must be indigenous, naturally fed, free range and easily traceable, and we never serve white veal or foie gras.

We try to use indigenous and underused species of fish, avoiding endangered species altogether.

We use fresh, seasonal fruit and vegetables grown mostly in the UK which are organic or LEAF certified (Linking Environment And Farming). Frozen and dried fruit and vegetables are not used unless there really is no alternative.

We are a supporter of the “Taste of Kent Awards” and sponsor the beer category. In 2017 we featured a Kent beer or cider of the month in our UK business lounges. It proved so popular that in 2018 we now feature a beer of the month, sourced locally, in all our lounges.

To share our passion for sustainable food in 2017, we launched the “Create a Sustainable Business Premier dish” competition to aged 15-19 year old students in the UK, France and Belgium.

This competition is designed to both engage and challenge young people and increase their understanding of sustainability, seasonality and food miles. The first winning dish created by Mathieu Coiffard (17), from Perigueux, in France, will be served on-board Eurostar in April 2018.

The competition is supported by our partner NGOs – the GoodPIanet Foundation (France), GoodPlanet Belgium and the Young People’s Trust for the Environment. Judges are from each of the NGOs, plus independent judges from each of the countries, with the lead judge being Raymond Blanc OBE. Indeed, it is Raymond Blanc who works with the winning student to refine the dish so it can be served on-board to our business passengers.

In 2012, we became the first transport operator to partner with the Sustainable Restaurant Association (SRA) and achieved a one-star rating followed by a two-star rating in 2014. With the work we are now doing across our entire food and drink operation and in conjunction with all our suppliers we are keen to achieve a third star by 2020.

OUR FOOD ON-BOARD

“As a chef, I’m always searching for the purest ingredients, striving to ensure that everything I use is traceable and responsibly sourced. I’m delighted to have worked with Eurostar for the past 6 years, who not only share the same values but deliver on them.”

Raymond Blanc OBE

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AS A TRANSPORT OPERATOR, CUTTING CARBON EMISSIONS IS AT THE HEART OF OUR PLANS TO REDUCE OUR OVERALL IMPACT ON THE ENVIRONMENT.

WE BELIEVE IN SCRUTINISING EVERY PART OF OUR BUSINESS TO MAXIMISE EFFICIENCIES AND MINIMISE WASTE.

As well as making sure our trains are carrying passengers as efficiently as possible, this also means measuring the carbon footprint of our entire operation, from our engineering depot, contact centre, to our stations and offices.

Since setting out to reduce our business CO2 emissions, we’ve been carefully tracking our results through the Greenstone carbon data management system. This gives us a valuable baseline to work from and ensures our tracking and measurement is robust. We’re also gaining more visibility of our supply chain emissions, which means we can work with our business partners to identify even more opportunities to reduce our impact on the environment.

These software initiatives have put us in a strong position to measure and manage our own emissions and those of our suppliers. This enabled us to become certified to the Certified Emissions Measurements and Reduction Scheme (CEMARS).

CEMARSThis certification covers the CO2 emissions associated with our UK operations and provides reassurance that we have measured our greenhouse gas emissions correctly, understood their impact on the global climate and have committed to reducing these emissions still further.

ISO14001:2015We have certification of ISO4001:2015 for all our UK operations. This means our environmental management system has been independently audited and the plans and tools we have in place to measure and control our impact on the environment follow best international practice.

ISO50001:2011We also achieved certification to 1SO50001:2011 for our UK operations. We’ve developed an energy management system, which is helping us to monitor, measure and reduce our energy consumption. This, like our environmental management system, has been independently audited and meets the international standard.

THIS MEANS THAT WE...

• Send less than 1% of waste from our UK offices, stations and depot to landfill.

• Recycle around 90% of the water used to wash our trains.

• Give our blankets from our direct overnight ski trains to the Red Cross in France and to animal sanctuaries in London and Kent in the UK.

• Donate used items of uniform to innovative charities such as “Suited & Booted” and “Smart Works” – who provide business dress for people who need suitable clothing for interviews.

• Give redundant or older computer equipment to “Computers4Africa”.

• During 2018, in partnership with Kringwinkel, Belgium, one of our environmental partners, we are donating around 1,000 items of luggage from wheelie bags to rucksacks. These will be up-cycled in their workshop and then sold in their 140 shops across Belgium.

• Over the last couple of years we have introduced a new fleet of state-of-the art e320 trains. As part of this fleet transformation we have been able to donate a number of power cars from our original trains to the National Colleges for High-Speed Rail in Birmingham and Doncaster. A further two power cars have also been put on display at the National Railway Museum in York and Train World in Brussels. Our original trains which are no longer required have been recycled into steel to be used for other purposes.

CUTTINGEMISSIONS

RECYCLINGAND WASTE

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OUR TRAINS

OUR e320 TRAINS CARRY

900PASSENGERS GIVING US A 20% INCREASE IN CAPACITY

AFTER OVER 20 YEARS OF SERVICE WE HAVE TAKEN THE OPPORTUNITY TO INVEST £1 BILLION IN PURCHASING NEW TRAINS AND COMPLETELY REFURBISHING OUR ORIGINAL FLEET.

Our new trains, called the e320 on account of their ability to travel at 320kph, carry 900 passengers – giving us a 20% increase in capacity. Our e320 trains are also ‘interoperable’ which means that they are capable of operating across the European high-speed rail network and can go to new destinations, most notably, Amsterdam and Rotterdam.

LIGHTBULB MOMENTWe’ve redesigned and re-engineered our trains so we have more control over lighting, saving energy and letting daylight do the work while we’re above ground.

FOLLOWING OUR NOSESAll of our trains’ noses are super sleek and aerodynamic, helping reduce energy consumption.

GREEN IS THE NEW BLACKOur new trains have been smartened up with a new livery created using water-based and eco-friendly paints and lacquers.

BREATHING EASYTo keep passengers cool without heating up the atmosphere, we’ve replaced our onboard air conditioning refrigerants with more environmentally-friendly coolants.

HOW’S MY DRIVING?As well as giving our drivers special eco-driving training, our new trains are all fitted with high-tech energy meters to help manage energy consumption en route.

OUR 17 NEW e320 TRAINS FEATURE A WIDE RANGE OF ENERGY-SAVING AND ECO-FRIENDLY FEATURES TO HELP US KEEP REDUCING OUR IMPACT ON THE ENVIRONMENT

DWARFING A JUMBOOur e320 trains carry nearly 900 passengers which is 150 more than our original trains and twice as many as a jumbo jet. This means they’re 17% more efficient per seat than our existing fleet.

RETIRE, REUSE, RECYCLEWe’re already thinking ahead and have made sure that fixtures and fittings like seat frames will be recyclable in the future.

GETTING EVERYONE INVOLVEDOur new trains have more recycling bins, making it easier for passengers to play their part in looking after the environment.

SAY SALUT TO OUR e320…

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WORKING ON OUR OWN INITIATIVES IS IMPORTANT BUT FINDING PARTNERS WHO ARE ON THE SAME WAVELENGTH CAN TURN A GREAT IDEA INTO A WONDERFUL OPPORTUNITY TO DRIVE CHANGE WITHIN OUR BUSINESS AND OUR COMMUNITIES.

OUR ENVIRONMENTALPARTNERS

At Eurostar we are proud to have environmental partners in the UK, France and Belgium.

GOODPLANET FOUNDATION, FRANCE A recognised public interest foundation which aims to raise awareness of the importance of ecology through artistic and educational projects worldwide. The Paris City Council entrusted the Domaine de Longchamp to the Foundation for a 30 year period to establish a centre dedicated to ecology and humanism which is open to everyone. www.goodplanet.org

GOODPLANET BELGIUM Goodplanet Belgium inspires people to help create a sustainable society by sharing expertise and taking positive action. It develops and supports projects, training and teaching packages on all sustainability themes. It is also the Belgian partner of the GoodPlanet Foundation. www.goodplanet.be

YOUNG PEOPLE’S TRUST FOR THE ENVIRONMENT (YPTE)A registered charity that aims to create a better future by inspiring young people to look after the environment. YPTE provides a huge range of free environmental information on its website, which is written for young people and teachers, but also useful to adults wanting to find out more about key issues. Materials include an expanding range of educational videos, lesson plans and presentations for use in classrooms or by individual students. www.ypte.org.uk

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TO ENSURE THAT WE ARE PROVIDING SUPPORT WHERE IT IS MOST NEEDED WE HAVE FORGED PARTNERSHIPS WITH THE FOLLOWING ORGANISATIONS IN OUR COMMUNITIES.

URBAN PARTNERSUrban Partners (UP) is a voluntary business partnership comprising organisations from the King’s Cross, Euston and St Pancras locality who are committed to improving the local area for residents and young people. Its members include Google, HS1, the Guardian, Argent, Green & Fortune, Ted Baker, Virgin East Coast, St Pancras Hotels Group, Springer Nature and Crosstree.

UP HAS DELIVERED A NUMBER OF IMPORTANT INITIATIVES:

• The ‘Wellbeing Walk’ linking Euston, St Pancras and King’s Cross stations. This provides an easily navigable but green and attractive route which is 60% less polluted than the Euston Road alternative. The ‘Wellbeing Walk’ will not only benefit users but also help increase footfall to Chalton Street market and other local businesses including shops, pubs, restaurants and cafes.

• The upgrading of the Euston Road underpass which is located between St Pancras and King’s Cross stations. Identified as an under-used, badly sign-posted, north-south pedestrian route, this match-funded project has been designed to ease congestion and provide a safe and pleasant route under Euston Road.

Other UP projects we are helping to deliver include the Homework Club (page 3) and initiatives focussed on the education, skills and employability of young people in the area. These include Masterclasses, Careers Expos, office visits and hosting meetings for youth councils.

KENT WALK TO SCHOOL A charitable programme which encourages walking in the county’s schools. In 2017 over 318,000 road journeys were taken off Kent’s roads due to this initiative. It is not only important to the environment but promotes exercise and wellbeing in young people.

GLOBAL GENERATIONA local charity that runs the ‘Skip Garden’ made from recycled construction skips from the ongoing King’s Cross development where young people learn about sustainability, grow fruit and vegetables, learn to cook and sell their products through the Skip Garden café.

Global Generation runs the ‘Honey Club’ which works with local businesses to expand the network of bee-keeping communities and to provide bee-friendly planting. The team has also developed an app with a bee-friendly trail to demonstrate the small but important changes which can help the health and survival of urban bees.

OUR BEES AND OUR HONEYAs part of our collaboration with Global Generation and the Honey Club we decided to invest and establish our own bee colony at Mersham, near Ashford in Kent.

Our ten bee hives are located alongside HS1, the UK’s first high-speed line which provides an important corridor of biodiversity. With large areas of arable land surrounding the colony it is perfect for our bees as they produce our own ‘Eurostar Honey’.

Our Head Apiarist is a Eurostar train driver, and he is supported by colleagues from our contact centre at Ashford and our depot. We take advice from local experts and of course, buy locally.

We expect to be sustainable in honey by 2018 which not only goes into our specially created ‘Toujours 21’ gin but is also used in Business Premier desserts on board.

KRINGWINKEL, BELGIUM In Belgium we work with Kringwinkel a Flanders sustainability organisation with over 140 shops which employs 5,400 people. The workforce comprises those who may have a disability or have limited language ability so it is a valuable first step in employment.

During 2017 we supported a specific initiative to encourage more recycling in Belgium. This was very successful and we are going to run a similar initiative in 2018. We are also working on a major recycling project for the renewal of the luggage elements of the Eurostar uniform, including all the crew bags – wheelies, rucksacks and shoulder bags.

OUR COMMUNITYPARTNERSHIPS

WE PRODUCE EUROSTAR HONEY FROM OUR OWN BEES IN KENT

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SINCE WE STARTED SERVICES, WE HAVE BEEN SUPPORTIVE OF THE WORK OF MANY CHARITIES IN THE UK, FRANCE AND BELGIUM, PARTICULARLY THOSE BASED IN OUR LOCAL COMMUNITIES.

From 1994, we have supported charities in the countries we serve. We hold a monthly draw for Eurostar tickets which can be used directly or raffled. Over the years we have given hundreds of tickets and helped many different charities in the UK, France and Belgium.

Our policy is based on the premise that there is a small number of charities which are a natural fit for our business and these we support directly. They are partnerships based on collaboration and delivering joint initiatives. We believe that the benefits are maximised when the partnerships meet the objectives of both Eurostar and the charities. The focus therefore is on minimising our impact on the environment through our new Tread Lightly programme, helping young people particularly with their education and employability skills and working with other businesses and local authorities to benefit our communities.

CHARITIES

WE’RE COMMITTED TO CONTINUALLY IMPROVING OUR SERVICE FOR THOSE PASSENGERS WITH SPECIAL REQUIREMENTS.

Whilst we are committed to improving our services for all our passengers we know that those with reduced mobility and disability face particular challenges and it is important that we are able to advise, help and reassure when necessary. To that end, we established a centre of excellence team at our contact centre during 2017. This specialist team is not only able to advise passengers, carers or members of their families but also provides additional expert support to our Special Assistance teams at our stations.

We closely monitor the service we provide for these passengers and are committed to acting on feedback. We provide training and coaching for frontline teams and are always looking for ways to make it easier for those customers with reduced mobility or disability. After face-to-face interviews and research with our passengers we have recently introduced a new wheelchair space booking path on eurostar.com.

OUR PASSENGERS

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OUR PEOPLE

OPENNESS AND DIVERSITY We’re committed to creating and developing an inclusive and diverse culture. We have an Inclusion and Diversity committee which supports the business in recruiting, developing and retaining a diverse employee population and we have partnerships with several external organisations focused on Gender and LGBTQ equality. As an organisation we want to ensure that all of our employees are treated fairly and we carry out regular equal pay audits to ensure that our female employees are paid the same as their male counterparts.

FLEXIBILITY AND RESPECT As well as ensuring that everyone feels valued and respected, we have policies in place to help expectant parents, colleagues with families, and carers balance home and work commitments.

Many of our employees choose to work compressed hours and we offer flexible working and flexible shift patterns to all employees in addition to a generous maternity, paternity and shared parental leave allowance.

DEVELOPMENT AND GROWTH We only recruit based on skill, ability and development potential, always aiming to find the best person for the job. And when we find talent we nurture it.

From business and language courses to job shadowing and mentoring, we offer a wide range of training opportunities to people at all levels of the company.

COACHING CULTURE At Eurostar we’re committed to developing and maintaining a high performing culture. We see coaching as key to delivering excellent service and performance and we have a community of trained internal coaches to support our colleagues.

REWARD AND RECOGNITIONAchievements and efforts by members of the Eurostar team are recognised with online voucher rewards and through our “Étoile” recognition scheme.

Each quarter our 16 Étoile winners are offered a choice of experiences to enjoy. Whether they go for a spa day in Brussels, a river cruise in London, or a shopping spree in their favourite high-street store, it’s just our way of saying thank you for going the extra mile.

In addition to Étoile we also recognise our employees’ long service with celebrations being held when our employees meet 10 and 25 year milestones.

ADDITIONAL BENEFITS*Health and happiness go hand in hand, so we offer a range of benefits including discounted gym membership, eye tests and glasses, the opportunity to join the Ride2Work scheme and health plans to help cover the cost of healthcare. We also have 24 hour access to an Employee Assistance Programme for support.

We are one of the few remaining companies to offer a final salary pension scheme to employees. In addition to this we also provide financial support for our employees to travel to work to help ease the financial cost of the commute. This includes a contribution to season tickets and underground travel.

Working in the travel industry has always had its perks, so we also ensure our employees have the opportunity to enjoy vouchers for free travel on Eurostar and a range of discounts on national and European rail travel as well as discounted entry to museums and exhibitions.

WELLBEINGOur teams’ health and wellbeing is very important to us and we want to inspire and support everyday healthy living. We have therefore tailored initiatives and campaigns which encourage colleagues to take responsibility for their own wellbeing by making small changes which can often make a big impact. We want to encourage our people to have a good work-life balance, take exercise, to eat healthily and to have the best possible mental wellbeing.

* There are small contractual differences in benefits due to the countries in which we operate.

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GENDER

PERCENTAGE OF MALE

& FEMALE EMPLOYEES IN

EUROSTAR 66%

34%

AGES

16-25

46-55

26-35

above 55

36-45

Unknown

AGE BY GRADE

Grade Average Age

AB 36C 41D 40E 42F 42

Senior Manager 45Director 52

16-25 = 5%, 26-35 = 21%, 36-45 = 30%, 46-55 = 33%, above 55 = 10%, unknown = 1%

OUR PEOPLE

17

REMEMBERING

ALTHOUGH EUROSTAR IS A RELATIVELY YOUNG BUSINESS WE HAVE ALWAYS BEEN PROUD OF OUR RAILWAY HERITAGE. WITH OUR ROUTES FOLLOWING THE WESTERN FRONT, WE’RE PROUD TO HAVE SUPPORTED A NUMBER OF INITIATIVES OVER THE YEARS TO COMMEMORATE THOSE WHO WERE INJURED OR LOST THEIR LIVES IN THE TWO WORLD WARS AND TO SUPPORT HISTORIC EVENTS WHICH CEMENT THE CONNECTIONS BETWEEN OUR COUNTRIES.

2004

2004

2014

2016

2010

2004

2010

2013

2014

5 APRILHM The Queen names a Eurostar train ‘Entente Cordiale’ to mark 100 years of the special relationship between the UK and France.

27 APRILA Eurostar train is named

‘Michel Hollard’ after the courageous French Resistance fighter who

Churchill credited with saving London from devastation

during the Second World War.

27 SEPTEMBERThe ‘Entente Cordiale’ takes HRH The Duke of Kent, supporters and veterans to Haute Picardie for the opening of a new visitor centre at the Thiepval Memorial, the largest Commonwealth War Graves Commission monument.

18 JUNEA Eurostar train, decorated

with a commemorative livery featuring five figures

central to the French Resistance, takes 750

veterans and dignitaries from Paris to London to

mark the 70th anniversary of De Gaulle’s famous ‘London Calling’ radio

broadcast. 19 JULYHRH The Duke of Kent names a Eurostar train ‘Remembering Fromelles’ to mark the 94th anniversary of the Battle of Fromelles and the dedication of the new Commonwealth War Graves Commission cemetery near Lille.

11 NOVEMBEREurostar carries over 60 school

children from around the UK and guards from 6 regiments to the soil blessing ceremony

– part of the Armistice Day ceremony at Menin Gate, Ypres.

6 NOVEMBERHM The Queen

accompanied by HRH The Duke of Edinburgh

opens the Flanders Fields Memorial Garden 1914-2014. Eurostar has been

involved in supporting the project from the

outset and has carried stakeholders and VIPs to

support the wonderful new garden which is just

a stone’s throw from Buckingham Palace.

5 JUNEHM The Queen, accompanied by HRH The Duke of Edinburgh, unveils a plaque at St Pancras International station to commemorate 20 years of the Channel Tunnel and high-speed rail, before boarding a Eurostar train on a State Visit to Paris for the 70th anniversary of the WW2 D-Day Landings.

5 JULYOn the occasion of the centenary anniversary of the Battle of the Somme, a special Eurostar train travels from London, via Ebbsfleet to Haute Picardie with 700 passengers including VIPs and members of the public to join the commemoration ceremony attended by Heads of State from around the world.

KEY MILESTONES