Our Clear Commitment

Topics

• Whip around the World

• Customer Needs & Trends

• The Changing Financial UTi Landscape

• Operational Excellence

• Sales Challenges

279 OWNED OFFICES IN 50 COUNTRIES84 LOGISTICS

CENTERS WORLDWIDE

Comprehensive Global Network

... AND 158 EXCLUSIVE AGENT OFFICES IN AN ADDITIONAL 83 COUNTRIES

ARGENTINA (1) INDIA (14) SINGAPORE (2) AUSTRALIA (3)

AUSTRALIA (5) INDONESIA (2) SOUTH AFRICA (39) BELGIUM (2)

BANGLADESH (1) IRELAND (2) SOUTH KOREA (3) HONG KONG (1)

BELGIUM (2) ISRAEL (4) SPAIN (7) IRELAND (1)

BOTSWANA (1) ITALY (6) SRI LANKA (1) ITALY (1)

BRAZIL (12) JAPAN (2) SWEDEN (3) NETHERLANDS (1)

BURUNDI (1) MALAWI (3) TAIWAN (4) PORTUGAL (1)

CANADA (7) MALAYSIA (5) THAILAND (3) SOUTH AFRICA (10)

CHILE (1) MAURITIUS (1) TURKEY (3) SPAIN (7)

CHINA (12) MEXICO (3) TURKMENISTAN (1) SWEDEN (1)

COLOMBIA (8) MOZAMBIQUE (2) UNITED KINGDOM (12) UNITED KINGDOM (1)

CZECH REPUBLIC (2) NAMIBIA (2) UNITED STATES (48) UNITED STATES (55)

EGYPT (4) NETHERLANDS (5) URUGUAY (1)

FRANCE (5) NEW ZEALAND (5) ZAMBIA (4)

GERMANY (17) PERU (1) ZIMBABWE (6)

GUERNSEY (1) PHILIPPINES (2) VIETNAM (1)

HONG KONG (2) PORTUGAL (3)

OPO

LISNAP

BLQ

MXP/MLI

ROM

LEHCDG

PSA

TRN

LYS

MRS

BOD

MLH

TLS

ZRH

LODZ

GVA

WAW

GDY

KRK

VIE

INNGRZ

LNZ

KLU

SZG

PRG

BUD

EINRTM

ANR/DeurneBRU

AMS

STO

MMA

HELOSL

VNO

LAHTI

SNN

TMP

RIX

ORK

GOT

DUB

MAD BCN

CDZ

LCGSCQ

BFS

ABZ

QLX

BUH

BHX FXT

LHR

GLA

MAN

MGR

AVE

CND

SOF

ATH

SKG

LUX

KOPERLJU

REK

IEV

TLL

DUS

BER

CGN

NCEGrasse

DTM

FRA

HAM

HAJ

QHH

KSF

FMO

MUC

NUESTR

MHX

QVS

BRE

Europe

www.go2UTi.com

BCNBCN

IRU

ALI

ZAR

• 77 Owned Offices in 19 Countries• 15 Logistics Centers• 42 Exclusive Network Partners in 39 countries

UTi Owned Offices

UTi Network Partners

CPH

Middle East

CAI

IST

RYD

TAVKWT

DAM

DXB

MSC

AMM

ASB

THR ISB

TZKKZK

BAY

EVNTurkey

Egypt

Jordan

Saudi Arabia

Iraq

Syria

IsraelIran

Yemen

Oman

UnitedArab

Emirates

Armenia

AzerbaijanTurkmenistan

BAKU

Afghanistan

Uzbekistan

Kyrgyzstan

Tajikistan

SEA

ORF

MCO

MIA

TPA

ATL

SAV

STL

SLC

LAX

SFO

MKE

PHLCLE

ILM

CHS

CLTRDU

GSO

CVG

LRD

DFW

HOU

MEM

DTT

ORD

MSPJFK

EWR

GSP

BOS

BWI

DEN

JEC

IAD

North America

www.go2UTi.com

YMQ

YTO

YVR

57 Logistics Centers

USA

Standard Logistics CentersUTi Logistics Centers

www.go2UTi.com

Note: Logistics Centers are a minimum of 50,000 sq. feet Over 10 million square feet in total

Central America

MEXICO

GUATEMALA

BELIZE

HONDURAS

NICARAGUA

COSTA RICA

PANAMA

CUBADOMINICAN

REPUBLIC

JAMAICA HAITI

EL SALVADOR

PUERTO

RICO

VIRGIN

ISLANDS

ST. KITTS

ANTIGUA AND BARBUDA

GUADELOUPE

MARTINIQUE

ST VINCENT AND

THE GRENADINES

GRENADA

BARBADOS

UTi Owned Offices

UTi Network Partners

BRAZIL

COLOMBIA

VENEZUELAGUYANA

SURINAME

ECUADOR

PERU

BOLIVIA

PARAGUAY

CHILE

ARGENTINAURUGUAY

FRENCH GUIANA

Latin America

UTi Owned Offices

UTi Network Partner

Brazil

Belo Horizonte

Curitabe

Fortaleza

Itajai

Manaus

Porto Alegre

Rio de Janeiro

Salvador

Santos

Sao Paulo Vitoria Sorocaba

CampinasRibeirao Preto

www.go2UTi.com

Asia Pacific

• 56 OWNED OFFICES IN 16 COUNTRIES

• 1800 PEOPLE

• 5 CONTRACT LOGISTICS FACILITIES

• CLASS “A” LICENCE IN CHINA

UTi Owned Offices

UTi Network Partner

PEN

PKG

HKG

SHE

DLC

FOC

BJSTSN

SHA

WHUCKG

XMNCAN

SZNKWN

KUL

NRT

KNUDEL

AMD

BOM

PNQHYD

BLR

COK

MAA

CCU

OSA

NGO

TYOFUK

KHI

ISB

RGN

MACVTE

HAN

HCMLCH

BKK

TPE

SIN

DAC

CMBBWN

PNH

LHE

SEL

PUS

SUBJKT

KHH

www.go2UTi.com

India

Ahmedabad

Bangalore Chennai(Madras)

Kolkata(Calcutta)

Panipat

Cochin(Kochi)

Hyderabad

Kanpur

Mumbai(Bombay)

New Delhi

Tirupur

Pune

Jajpur

• Largest IATA agent

• 14 company owned offices

• Distribution throughout India

www.go2UTi.com

Beijing

Guangzhou

Tianjin

Shanghai

Hong Kong

Qingdao

Wuhan

Dalian

XiamenTaipei

China

Kaohsiung

Shenyang

Chongqing

Shenzen

12 offices in ChinaClass A forwarding license2 office in Republic of China (Taiwan)

EgyptLIBYAALGERIA

MOROCCO

NIGERMAURITANIA

WESTERNSAHARA

MALI

CHADSUDAN

ZAIRE

ANGOLA

NAMIBIA

SOUTHAFRICA

BOTSWANA

ETHIOPIA

SOMALIA

NIGERIAGUINEA

TUNISIA

ERITREA

CENTRALAFRICAN REPUBLIC

MADAGASCAR

TANZANIA

GABON

BURKINA

GHANA

COTED'IVOIRE

ZAMBIA

ZIMBABWE

CAMEROON

TOGO

BENIN

UGANDA

KENYA

MOZAMBIQUE

LESOTHO

SWAZILAND

CONGO

SENEGAL

THE GAMBIA

GUINEA-BISSAU

SIERRA-LEONE

LIBERIA

EQUATORIAL GUINEA

ANGOLA

RWANDA

BURUNDI

MALAWI

DJIBOUTI

Egypt

Africa

UTi Owned Offices

UTi Network Partner

MAURITIUS

Topics

• Whip around the World

• Customer Needs & Trends

• The Changing Financial UTi Landscape

• Operational Excellence

• Sales Challenges

17

1: Not important - 5: Very important

2 2,5 3 3,5 4 4,5 5

Engineering and design

Dominant geographically position

Strategic location of distribution centres

Dense transportation network

Distribution network optimisation

Implementation of logistics solutions

IT competencies

Logistics management & control

Service frequency

Competitive cost structure

Service reliability

Operational Excellence is critical,IT and management skills are seen as the enablers.

Source: KPMG – Financial Times

Operational Excellence: Customer Demand Drives Required Competencies

18

Current

5 years from now

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

45.0%

50.0%

transportSelection of

mode

Inventorymanagement

Physicallocation ofinventories

Freightpayment

Source: KPMG – Financial Times

Strong Growth in Outsourcing Tactical Activities

Topics

• Whip around the World

• Customer Needs & Trends

• The Changing Financial UTi Landscape

• Operational Excellence

• Sales Challenges

Execute On What We Promise:Gross Revenue Geographic Balance

UTi 2003: $1,170 M UTi 2002: $890 M

EMENA32%

EMENA30%

Americas27%

Americas29%

Africa12%

Asia-Pacific29%

Asia-Pacific27%

Africa14%

Based on Gross Revenue

Execute On What We Promise:Net Revenue Geographic Balance

UTi 2003: $405 M UTi 2002: $305 M

EMENA25%

EMENA20%

Americas35%

Americas31%

Africa23%

Asia-Pacific17%

Asia-Pacific20%

Africa29%

Based on Net Revenue

Execute On What We Promise:Operating Income Geographic Balance

UTi 2003: $45.5 M UTi 2002: $29.7 M

EMENA19%

EMENA21%

Americas15%

Americas6%

Africa30%

Asia-Pacific36%

Asia-Pacific36%

Africa37%

Based on Operating IncomeNote: Percentages are adjusted for corporate overhead

Asia Pacific Growth: A Comparison with Expeditors

USD M

Expeditors 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001

Gross Revenue 166 223 225 276 360 435 541 578 842 1027 986

Net Revenue 64 84 91 112 150 186Operating Income 7 9 6 8 10 18 27 31 41 56 73

Operating Margin 28% 32% 34% 37% 37% 39%

UTi 1997 1998 1999 2000 2001 2002Gross Revenue 73 79 119 179 243 340Net Revenue 21 24 31 43 60 71Operating Income 2 3 5 9 13 20

Operating Margin 9% 11% 15% 21% 21% 28%

Note: Fiscal years for UTIW end January the following year i.e. 2002 ends January 2003

Execute On What We Promise:Expanding Service Offerings

Airfreight

Forwarding 47%

Ocean Freight

Forwarding 19%

Customs Brokerage

18%

ContractLogistics

5%

Other 11%Airfreight

Forwarding39%

Ocean FreightForwarding

16%

CustomsBrokerage

15%

Other 10%

ContractLogistics

20%

UTi 2003: $405 M UTi 2002: $305 M

Based on Net Revenue

Topics

• Whip around the World

• Customer Needs & Trends

• The Changing Financial UTi Landscape

• Operational Excellence

• Sales Challenges

Execute On What We Promise: uTrac Quality

Africa 2003 90% 92% 92%

2002 91% 91% 91%

Asia 2003 97% 99% 98%

2002 97% 96% 97%

Europe 2003 92% 92% 90%

2002 88% 84% 92%

Americas 2003 92% 94% 93%

2002 90% 91% 91%89

90

91

92

93

94

95

96

Feb Mar Apr

%

2003

2002

Air Quality: Percent of HAWBs POD vsTotal number of HAWB Shipments

Global Feb Mar Apr

Execute On What We Promise: uTrac Quality

Africa 2003 90% 95% 95%

2002 94% 94% 95%

Asia 2003 97% 99% 98%

2002 96% 97% 96%

Europe 2003 92% 85% 81%

2002 78% 81% 80%

Americas 2003 93% 94% 93%

2002 89% 90% 90%86

87

88

89

90

91

92

93

94

95

Feb Mar Apr

%

2003

2002

Ocean Quality: Percent of HBLs POD vsTotal number of Shipments

Global Feb Mar Apr

OriginGateways

Origin

Origin

Origin

Origin

DestinationGateways

1. Gateways

1. Gateways $0.9 $2.0

Baseline FY04 est.

Execute On What We Promise:Yield Management Project

3. Incentives

2. Aggregation

2. Air Aggregation $0.6 $0.6 Ocean Aggregation $0.3 $0.3

3. Incentives

3. Air Incentives $0.8 $2.0 Ocean Incentives $0.7 $1.0

$3.3 $5.9

Topics

• Whip around the World

• Customer Needs & Trends

• The Changing Financial UTi Landscape

• Operational Excellence

• Sales Challenges

Execute On What We Promise:2004 Sales Challenges by Region

Region Regional Sales Challenges for Fiscal Year 2004

EMENA • Allocation of management time to sales • Local sales using SSP sales skills• More major account business closes

Americas • Aligning local sales effort with the rest of UTi world• Implementation resources• Account measurement

Asia-Pacific • More global account resources• Recruiting qualified people• Use existing major account relationship to retain & grow business

Africa • Getting more out of existing account relationships (new products & services)• Cross selling UTi services• Spreading the automotive vertical

Our Clear Commitment

Our Aim

Core Initiatives

Projects

Strategy Foundation