ormita licensee overview

Upload: jonathan-mitchell

Post on 30-May-2018

227 views

Category:

Documents


0 download

TRANSCRIPT

  • 8/14/2019 Ormita Licensee Overview

    1/18

    Own Your Own Business

    Provide a Valued Service

    Become an Integral Part o a Worldwide Market Leader

    Enjoy an Exciting Liestyle

    www.ormita.co

    A Recession ProoBusiness Opportunity

  • 8/14/2019 Ormita Licensee Overview

    2/18

    The Ormita Business ModelFew businesses run at 100 percent capacity.

    Unsold appointment time, empty hotel rooms, unsold venue passes, unlled advertising space,rapidly depreciating stock, end-o-line items or oversupplied products all represent lost revenuewhich otherwise will never be recovered.

    It is Ormitas mission to transorm this otherwise lost prot into new income and opportunitiesor our members to:

    Increase their existing revenue

    Build on an existing asset base and acquire new goods and/or services

    Recover value rom idle / surplus capacity or excess / devaluing inventory Recover outstanding bad or dubious debts

    Provide a competitive edge when tendering or new business

    Increase customer reerrals

    Donate to charity

    Invest in new enterprises

    Gain more advertising and grow existing market

    Enhance the owners / managers personal liestyle

    A Recession Proo BusinessOrmita is a business opportunity which thrives in good times and in bad as it oers its customersthe ability to:

    Reduce their cash output by selling excess capacity in return or trade credits which can beused to purchase retail-cost goods or services rom other participants.

    Expand their market through trading idle or depreciating assets or advertising, businessreurbishments, marketing programmes, re-branding and expanded product and service oerings.

    Speed up collections at any one time business owners generally have 15% to 40% o all bills

    outstanding; the Ormita system oers them a way to receive immediate payment or theiroutstanding debts in needed products or services.

    Get more out o their employees through enhancing stas perormance through the creationo incentives or superior work.

    Waging war on waste through allowing businesses to sell o non-producing assets andconverting them to required products or services.

  • 8/14/2019 Ormita Licensee Overview

    3/18

    Welcome To Ormita

    The non-cash trade industry is one o the ew remaining markets in the world today with not only con-sistent growth, but which is hedged against economic depression and thrives in environmentswithhigh business growth and competition.

    When you consider the opportunity that becoming an Ormita licensee represents I ask you toconsider a very simple question:

    Is it cheaper to pay $1000 cash for something (either borrowed money or from of your existing savings)or to make a purchase using $1000 worth of your (previously) unsold time or depreciating / unsold stock?

    Any smart person knows the answer to this obvious question it is better to pay or something out onew income, not current cash reserves.

    Everyone wants to conserve cash and generate more wealth and in a highly competitive market everybusiness is on the look-out or something that will give them a competitive edge.

    The non-cash exchange industry represents an amazing oering or businesses allowing them totrade what they have or what they want.

    When a business can convert its surplus capacity into something o value either expense alreadybudgeted or or investments aimed at company growth the business will succeed.

    The Ormita capacity exchange platorm gives these businesses the opportunity to do just this to growtheir business, open new markets, provide alternative nance and enhance their viability.

    The brilliance o the Ormita model is that it works on many ronts and expands the concept o exchang-ing surplus or idle assets to a new level.

    We see being an Ormita licensee as being part o an organisation whose structure was careullyplanned, whose growth has been careully executed and whose vision has never wavered. Our visionis much more than being successul it is the combined excellence and commitment to our members,sta and all other stakeholders, and the communities we serve. Above all, we believe that Ormita iswell placed to deliver signicant returns or its licensees.

    This opportunity sets out our commitment to a uture o achievement. We recommend that you take thetime to read it thoroughly and we commend it to you.

    Jim Gielarowski Daniel Evans Miriam Worsnop Partner Partner Pa

    Ormita Limited Ormita Limited Ormita Pacic Limited

  • 8/14/2019 Ormita Licensee Overview

    4/18

    A Global Network, a Global Brand

    There is strength in numbers. The open exchange o inormation is crucial to building a business. Asone o several Ormita licensees your marketing power is enhanced through our global reputation andwell-known ounders and principals.

    Brand awareness and recognition. As part o building the oundations o a global brand we have al-ready laid the groundwork or your uture business growth. Business owners o the world are not na-ive. Much o the world has access to the internet where they can research existing brands and evaluatetheir potential. Using an existing brand name provides a rapid way or you to enter a new market andnegotiate with prospective clients.

    Tailored marketing packages. Marketing and innovating direct advertising programs are the key toattracting and building a solid base o customers. Here, too, Ormita helps you plug into the Compa-nys worldwide programs, as well as generate promotions within your local market. Collectively, ourhigh-impact, structured marketing eort gives your business greater exposure with a smaller invest-ment than it would be possible to achieve independently.

    Research and development. New products and services are continually being developed at Ormita.The range o possibilities is virtually limitless within the Ormita concept. As we conceptualize, test,and implement new programs, we share our ndings with our master licensees. The result: a stronger,more diverse business oering.

    Financial accountability. Ormita will provide nancial controls training that will help you set upstandard reporting and accounting systems to stay on top o your business. As part o this packageyou will be provided with our innovative customer billing and trading system, which is used to track

    billings, cash receipts and onward commission payments to your sta or sub-licensees.

  • 8/14/2019 Ormita Licensee Overview

    5/18

    A Dynamic Opportunity

    This is a ull time business and licensees are busy people. They are committed to making Ormita a WorldClass Company, and ocus on creating and retaining customers.

    A national or regional licensee perorms a market-oriented unction, oten targeting specic target mar-ket needs; promote special oerings and managing their sales (Client Directors) and Broker teams.

    Your career path and progression o owning a Regional Licensee Business

    The Ormita Corporate inrastructure provides support or most o your administrative unctions, leavingyou to ocus on producing. You do not need to invest in expensive sotware, networking, phones systems,inventory or even stang i you do not see the need to.

    Along with developing membership, acilitating trade and nding new Client Directors & Brokers in yourterritory, you have an obligation to the support, training and provide the management o your team o in-dependent client directors and brokers.

    Following the plan you laid out beore you started your Licensee Business, within a ew months, youll bean old pro comortable, ocused and on the road o success. Each month, take time to refect and reviewwhat you accomplished, decide whether you are on track and make changes i needed. You can rely on yourSupport Team at Ormita to help you every step o the way.

    and when you have too much money to count, this business can be sold and is transerable to an existing

    or newly approved Ormita Licensee. Or i you preerred, upon specic milestones you can purchase addi-tional available licenses at a reduced cost.

    Belie in the service, passion, education, honesty and dedication are the keys to success.

  • 8/14/2019 Ormita Licensee Overview

    6/18

    Control Your Own Destiny

    In order to meet the explosive demand or excess capacity trading, Ormita has determined that providinga high quality licensee opportunity is the best growth strategy not only to satisy the enormous need orour service, but also to maintain the Companys high standards and range o services.

    Why? Because licensing our model is an ecient and entrepreneurial solution rom which all parties ben-et. The licensee can expand their successul business relatively quickly by teaming up with determinedand energetic local entrepreneurs. And the licensee has the opportunity to achieve instant recognition bymarketing a leading service, while beneting rom a built-in structure that includes comprehensive train-ing, marketing and administrative support.

    Perhaps most important, licensing is the ticket to controlling your own destiny but with ar ewer risksand start-up challenges than launching a business independently.

    Choose Your Own Job Description When you are a business owner, you can delegate certain aspectso the business to others and create a job description that suitsyour personality, skills and interests.

    Control Your Own Future Business owners live the scripture you reap what you sow.

    To some extent Licensees can manage their work scheduleagainst amily needs and recreation.

    Never Transerred, Laid O Or Fired Major companies are notorious or relocating their employeesand downsizing their sta at the most inopportune times!

    When a Licensee runs their own company they decide their uture

    Satisaction O Achievement Achievement o orecasts and budgets directly relates toadditional income or the business owner.

    Selling The Business Should a Licensee wish to sell the business, Ormita will helpyou market it to a potential range o purchasers.

  • 8/14/2019 Ormita Licensee Overview

    7/18

    Your Ormita Operation

    An Ormita licensee acts as a clearinghouse or the trade o excess capacities, goods and services through acombination o online e-commerce, transaction processing, 24 hour telephone brokering and independentlicensees.

    Rather than promoting direct trade between participants the Company brokers trades through a central-ized marketplace.

    1.Transactions are recorded in a centralized ledger which records the value o the items pur-chased (debit) and sold (credit) - much like a clearinghouse does or stocks, or a commercialbank does or checks.

    2.This ledger system utilises a trade credit as a method o accounting with 1 Trade Credit = $1.(NB. Trade credits are also reerred to as Barter Dollars by our competitors)

    3.Just like any brokerage rm, Ormita receives a cash commission on each transaction.

    Structure O The Business

    At a national level, the licensee advertises their brand via the Internet, their national website, press releas-es, national sponsorships and working with national associations.

    Regional Licensees perorm a more market-oriented unction, oten targeting specic market needs, ad-vertising special oers and managing their own sales and support teams.

    Ormita International

    The Ormita brand Business operational guidelines Research and marketing Training o national licensees International trading, telephony, learning management,

    knowledgebase and other online systems Ongoing sales and marketing support International trading opportunities between national licensees International online training inrastructure

    National Licensees

    Localisation o materials National co-ordination and media liaison Acquisition o regional licensees In-country training, sales support and networking or sub-license National trade consolidation

    Head oce co-ordination, goal-setting and motivation 24 x 7 overfow call centre

    Regional Licensees

    Attracting and retaining client directors and brokers Team motivation, goal setting and co-ordination Initial local market sales (prior to acquiring own client directors) Corporate / large sales Local trade shows

    Client Directors

    Customer acquisition

    Brokers

    Membership management and trade acilitation

    OrmitaInternational

    NationalLicensees

    RegionalLicensees

    BrokersClient

    Directors

  • 8/14/2019 Ormita Licensee Overview

    8/18

    Revenue Streams

    As an Ormita licensee you will receive revenue rom ve dierent areas o the business:

    With the exception o remarketing and event ees, all others are billed in cash and charged automati-

    cally each month via direct debit and/or credit card.

    Buying Schedule Fees New Ormita members you recruit are required to have a BuyingSchedule completed by a qualied Client Director.

    100% o this ee is kept by the Licensee or their distribution to their sta,sub-licensees and other miscellaneous expenses.

    Transaction ees Every time a member transacts (sells) they are billed a 7% cashtransaction ee.

    90% o these ees are split between the National and Regional Licensees.

    Monthly ees Each month, i a member does not meet their Buying ScheduleCommitment, members pay an Association ee o $20 cash.

    90% o this ee is split between the National and Regional Licensees.

    Licensee ees National licensees sell sub-licenses to entrepreneurs wishing to operateunder the Ormita brand and to resell the Ormita service.

    National licensees earn 75% on all regional licensee sales.

    Remarketing income 100% o all revenue earned rom remarketing o assets acquired directlyby the national or regional licensee

    Event ees 100% o all revenue earned rom special events, members unctions andtrade airs

  • 8/14/2019 Ormita Licensee Overview

    9/18

    Your Financial Obligation

    Ormita oers some o the lowest price start-up ees o anyone within our industry.

    Regional Licensee National Licensee

    License Fee $20,000 $100,000

    Working Capital $10,000 $50,000

    Cash Subsidy $700 per week or 12 weeks N/A

    Equipment Provided Yes Yes

    Ofce Required Yes Yesater achieving 100 customers Immediately

    Initial Training 1 week onsite + 2 weeks onsite +2 weeks sel-paced 2-4 weeks sel-paced

    Ramp up time 2 months 2 to 4 months

    The Rewards

    Ormita targets businesses with an average (existing) cash income o approximately $250,000 per

    annum. Targeted trade volumes or these businesses is approximately $2,000 in monthly sale

    transactions.

    Generating a 7% ee on these transactions this results in billings o approximately $140 per member/

    month or $1680 per annum most o which goes to the licensee.

    Bigger clients can do as much as $30,000 a month earning you more cash ees and more income.

    Details of Client Director and Broker Licensee obligations and rewards are available as separate attachments to this document.

    Regional Licensee National Licensee

    Gross Income: Yr $511,933 $3,740,111

    Gross Income: Yr $1,455,741 $20,804,953

    Gross Income: Yr $2,549,733 $51,380,448

  • 8/14/2019 Ormita Licensee Overview

    10/18

    Be At The Cutting Edge O The Industry

    You will be able to: Build a business that is unlimited in scope

    Deal with knowledgeable and motivated business men and women, not the general public

    Have a huge residual income($600,000 3rd year ote or regional licensees, $9,000,000 3rd year ote or national licensees)

    Sell the concept to receptive clients who really want the service

    Draw on a wealth o training and support rom a company that really cares about youand your business.

    Protected TerritoriesOrmita oers the unparalleled opportunity to own your own metropolitan territory or the cost o less thana new car. The Ormita opportunity is aordable rom the initial investment throughout the relationship,providing the continual cash fow to make expansion possible. Industry leading support and assistance areprovided or an ongoing royalty based on a percentage o your gross receipts. Ormita charges considerablyless than competing licensee opportunities and is a result o our philosophy o rewarding larger territoriesto entrepreneurs who desire to grow a substantial business.

    A No Risk Investment

    We oer unrivalled help and support to our licensees to achieve our targets and theirs. For the rst 12months o business, however, Ormita oers a unique money-back guarantee or our licensees. I duringthis period they nd that the investment is not or them we will reund up to the ull purchase price backto them (once we sell the territory on).

  • 8/14/2019 Ormita Licensee Overview

    11/18

    How Ormita Supports the Your Success

    Ormita has an in-depth training and support program in place to get you started. Beginning with a com-prehensive management development program conducted at our Corporate Headquarters, you will beinstructed in all areas o running your new business rom operations to sales. Ongoing training as wellas opportunities to network, interact and exchange inormation with other Ormita licensees throughout theworld provides you with the necessary support to run a successul business. We will teach you the skillsneeded to build corporate-level business relationships within this industry where most competing busi-nesses have little chance.

    New Business Development Prospect list development

    Lead generation

    Telemarketing

    Appointment setting

    Accompanying you on your rst appointments

    Major bid and proposal preparation

    Sales and Marketing Tailored sales and marketing literature

    Media assistance and liaison

    Grand opening

    Own localized website Phone and Fax Lines

    Ongoing Support Onsite assistance

    Tailored training packages

    Online learning systems

    Peer working groups

    Toll-ree telephone support

    Online Licensee Support Downloadable marketing materials

    Master orms

    Networking with other licensee owners

    Operations manuals

    Sample advertisements and marketing materials

    New prospect leads

    Online training, knowledge management and certication systems

  • 8/14/2019 Ormita Licensee Overview

    12/18

    DocumentationOrmita provides its Licensees with complete training and documentation including:

    The Ormita Operations Manuals Sotware User Manuals

    Administration Documentation and Forms

    Marketing Operations Manuals

    Licensee Induction Process

    Licensee Prole Documents

    Licensee Application Form

    Licensee Reerence Checking Form

    Licensee Sta Employment Procedures and Daily Processes

    Licensee Disclosure Documents

    Licensee Agreements

    Licensee Training Systems and Manuals

    Licensee Support Process

    Sotware SupportOur proprietary management sotware system is designed to meetthe unique needs o the non-cash exchange industry and your localOrmita business. Some benets include:

    Fully web-based system that runs on any computer withinternet access

    Online customer relationship system

    Complete online training, document managementand knowledgebase

    Integrated, intelligent global telephone system which ollowsyou wherever you are

  • 8/14/2019 Ormita Licensee Overview

    13/18

    Is Ormita Right For You?

    There are currently so many licensee and ranchise opportunities out on the market. How do you go aboutpicking the one that is right or you? Its all about t based on the optimum mix o experience, personalcharacteristics and business goals.

    An Ormita licensee is looking or an opportunity that requires a low-cost start-up and long-term stabilityin the industry, while allowing or tremendous growth potential. He or she wants the power to decide howlarge the operation will become, without a cap on growth potential. An Ormita license is designed or theentrepreneur looking or a proessional opportunity to grow and nurture, not a small business where theowners is the principal worker.

    This is an opportunity to manage your own company and sta while helping other local business ownerswithin your territory. Youre looking to customize the proven elements associated with running an Ormitaterritory to create the ideal business opportunity.

    Generic characteristics o the ideal Ormita Licensee Desire or unlimited growth potential

    Determination The attitude o I am going to make this business work no matter what!

    Excellent interpersonal skills to create loyalty, value and trust

    An out o the box thinker who thrives on creating solutions

    The ability to work hard, maintain ocus on goals and meet targets whilst alwayshaving the uture in mind

    Decision-making capabilities The ability to multi-task and solve problems

    Sel-starter and the ability to work without supervision

    Eagerness to learn

    Good organizational and ollow-up skills

    Willingness to ollow systems and drive changes where appropriate

    Honest

    A broad knowledge o a range o business products

    Ability to provide advice and take directions

    Always nds or more ways to be more ecient

  • 8/14/2019 Ormita Licensee Overview

    14/18

    Q & A

    How many employees do I need?You can start alone and operate until you have about 100 members, 2 Client Director and 1 Brokers.However, it oten works better to have a partner or, i unds are available, to hire an oce assistant/supportdirector.

    What type o acility do I need?

    You can start rom a home oce that has a photo-quality color inject, copier, PC compatible computer, andhigh-speed Internet access; provided that you can utilise a remote acility or the occasional business &support meetings, and training. As your business grows and you have employees, the need or an ocewill become apparent.

    What investment does Ormita provide in terms o advertising and promotion in orderto expand my Ormita Licensee business?

    Ormita has a co-op program that reimburses you one hal o your investment in approved marketing,advertising and business development costs. While the details o the program can change over time, thecurrent yearly co-op budget is $50,000 per Regional Licensee.

    How long has Ormita Corporation been in business?

    Although, Ormita was only launched in 2008 our management has over 20 years o industry experience.From our Board o Directors to our Board o Advisors we are industry experts whose backgrounds areable to be readily proven through a quick search on the Internet.

    How much training will I receive?One week o initial training at your working location or at Ormita whichever is best or you. Then 2 weeksat your own pace training, including the online learning management system and regional licensee coner-ence calls every week. Other training is available and ongoing course with our online learning manage-ment system. National, Client Director and Broker Training schedules dier and are included on page 8 othis document.

    How much support will I receive ater the initial training, and specifcally, how doesOrmita support my business?

    Ormita provides a ull Member and Licensee Services department to handle member and licensee issues.You will have a Marketplace Support Representative assigned to you rom day one, and a team o support-

    ing sta to assist you in the running o your Ormita licensee business. In addition, Ormita provides thetechnology inrastructure to record transactions as well as providing the billing and collections or serv-icing member accounts. Powerul reporting capabilities provides complete inormation on your ocesactivities as well as leading CRM technology, ORMITA transaction posting, and administrative unctions.

  • 8/14/2019 Ormita Licensee Overview

    15/18

    What are the some o the other benefts o owning my own Ormita licensee business?

    Operate using a recognized name

    Retain local control over day-to-day operations The potential to build assets and equity

    Take part in national marketing campaigns

    Join a international network

    Systems and support including a complete Licensee Operations Manual.

    Am I limited to a territory?

    There is NO territory o enrolling new members within the country you are a licensee. In reality, however,you must create an Ormita Community in your local market, beore you reach out to enrol new members toserve their needs in other markets. Remote members can be dicult to serve and they are ree to transer

    their account to a closer (i less than 50 miles away) Licensee i you cant satisy their needs.

    I this is such a great opportunity, why havent I heard o you beore?

    Ormita operates a business-to-business nancial service, and we have ound that our best candidates comerom people who already know about the business rom other sources. We have thereore restricted ourmarketing to that audience.

    What are the biggest challenges to being successul?

    The same as any service-related business: ocus, concentration, persistence, and time management, as wellas very results oriented, with experience in sales, marketing and managing people.

    Explain how this business survives - why it has staying power?

    Our members have a vested interest in the health and well being o the Ormita concept.

    Once a business has begun to utilize the system they maintain an active trade balance with us (eitherpositive or negative depending on their activities that month). When they have a positive balance they areinterested in spending on items to reduce their cash costs, increase their advertising capabilities or expandtheir business. When they are in debt to the system it is a sign that they have acquired more goods throughthe system than they have yet repaid and they are obliged to provide goods or services to other membersto balance the books. A businesses average time as a member o an excess capacity exchange network isapproximately 5 years.

    What will cause my Ormita Licensee business to grow quickly? A total commitment to adding new members every week, throughout the lie o the business.

    Building a positive, stable marketplace with well-trained members in industries businessesneed (printers, pest control, restaurants, hotels, etc) as quickly as possible.

    The more members have to transact with, the happier they will be with the Ormita Market-place. Also, relying on the opportunities and systems provided by the Company and network-ing throughout the Ormita community are vital to the strength o all Licensee business.

  • 8/14/2019 Ormita Licensee Overview

    16/18

    Do I have to be involved in the day-to-day operations o my Ormita Licensee?

    The Licensee Agreement requires that either you or a ull time General Manager be involved day-to-day. Iyou use a General Manager both you and they are required to complete the Licensee training classes.

    What initial support and materials are available to get my business started?

    As part o a Regional Licensee Purchase, youll have:

    24/7 Online Support

    2 Local Oce Phone and Personal (transerred to cell) Numbers rom Ormita,including 2 VOIP Adapters.

    2 Email Addresses

    Your own website

    Regional Level Access to the Ormita Trading System

    Access to the Online Learning System

    An Initial Quantity o Business Cards, Letter Head, Sales Brochures and other Support mate-rial as well as print ready images o all sales and support material.

    National Licensees receive additional training and support materials as required.

    What i I want to sell my Licensee Business later on?

    You are ree to sell your Licensee Business at any time. Ormita retains the right to approve the new Licen-see. There is a applicable transer ee, the new Licensee would sign the then current Licensee Agreement,and they are required to complete applicable training.

    My question was not answered here. What should I do?Contact Licensee Department by phone at (412) 360-8450 or email at [email protected] and we willmake sure you get the answers you need.

  • 8/14/2019 Ormita Licensee Overview

    17/18

    The Opportunity is Now

    As a member o the Ormita licensee community, you will play an active role in developing the Company inthe years ahead. In act, we will encourage your active participation and exchange o ideas.

    So now you know something about us, why not investigate the possibilities urther. We urge you to readthe accompanying inserts or more inormation and then ll out an application orm.

    To keep the ball rolling, just send in a completed application or give us a call on any o telephone numbersin 39 countries (dial extension 3009) and lets talk it over. Were condent youll like what you hear.

    Opportunity is knocking Maybe its time to open the door

    Contact Our Licensee Division Today:

    From Australia: [email protected] Phone: (07) 3121 9657 Extension 3009

    From Italy: [email protected] Phone: (055) 535 7643 Extension 3009

    From New Zealand: [email protected] Phone: (09) 974 9159 Extension 3009

    From Romania: [email protected] Phone: (021) 519 1421 Extension 3009

    From United Kingdom: [email protected] Phone: (0203) 355 1381 Extension 3009

    From USA: [email protected] Phone: (412) 360 8450 Extension 3009

    Internationally: [email protected] Phone: +1 (412) 360 8450 Extension 3009

  • 8/14/2019 Ormita Licensee Overview

    18/18

    AUSTRALIA

    AUSTRALIAN CAPITAL TERRITORY

    Canberra (02) 6160 1477NEW SOUTH WALESCampbelltown (02) 4602 4115Dubbo (02) 5804 5111Gosord (02) 4304 1501Newcastle (02) 4016 6127

    enrith (02) 4702 0513ydney (02) 8197 7017amworth (02) 5711 1203

    QUEENSLANDrisbane (07) 3121 9657

    Gold Coast (07) 3166 5304unshine Coast (07) 5313 3411ownsville (07) 4795 0409

    OUTH AUSTRALIAAdelaide (08) 7423 0109

    TASMANIAHobart (03) 6281 4775

    VICTORIAMelbourne (03) 9095 3402

    WESTERN AUSTRALIAunbury (08) 9774 0105

    Kalgoorlie (08) 9051 5200Mandurah (08) 9512 8010

    erth (08) 6465 9631

    ITALY

    ari 080 214 9618ologna 0511 990 7661rescia 030 207 7648

    Cagliari 070 773 8241irenze (Florence) 055 535 7643

    Genova 010 893 7302Messina 090 896 8832

    adova 049 859 7942alermo 091 619 3644t Vincent 016 687 1130aranto 099 987 1038orino 0111 983 9445

    Verona 045 485 8775

    ROMANIA

    ucharest (021) 519 1421

    UNITED KINGDOM

    Basildon 0126 843 0010irmingham 0121 264 0130lackburn 0125 441 0010lackpool 0125 358 0011olton 0120 423 0001radord 0127 444 9121ristol 0117 361 0030

    Chelmsord 0124 576 0050Coventry 0247 699 8602

    Derby 0133 291 7004Dundee 0138 260 5000Edinburgh 0131 606 0044Glasgow 0141 421 0051Gloucester 0145 249 8010Hudderseld 0148 461 0011Ipswich 0147 339 5000Kingston upon Hull 0148 269 0011Leeds 0113 358 0166Leicester 0116 330 0033Liverpool 0151 151 0211London 0203 355 1381Manchester 0161 421 0177Newport 0163 337 0011Norwich 0160 391 1010Nottingham 0115 817 0011Oxord 0186 557 6041Peterborough 0173 351 7070Plymouth 0175 239 9006Preston 0177 221 7010Reading 0118 331 0020Rotherham 0170 927 0000Saint Helens 0174 471 0000Sheeld 0114 301 0004Swansea 0179 267 6001Swindon 0179 329 6077Watord 0192 337 9010

    NEW ZEALAND

    NORTH ISLANDAuckland (09) 974 9159Wellington (04) 974 9061

    SOUTH ISLANDChristchurch (03) 974 9041Dunedin (03) 974 8014

    UNITED STATESOF AMERICA

    ARIZONAPhoenix (602) 427 5620

    CALIFORNIALos Angeles (323) 443 0233San Francisco (415) 358 1808San Jose (408) 538 0208

    COLORADODenver (303) 997 1666

    DISTRICT OF COLUMBIAWashington DC (202) 380 3223

    FLORIDATampa (813) 200 4844Orlando (321) 281 3766

    GEORGIAAtlanta (678) 298 3210

    IDAHOBoise (208) 906 1188

    ILLINOISChicago (773) 337 4770

    MARYLANDBaltimore (443) 692 0121

    MASSACHUSETTSBoston (857) 524 5135

    MICHIGANDetroit (313) 733 2939

    NEVADALas Vegas (702) 446 0899

    NEW JERSEYNewark (973) 741 6884

    NEW YORKNew York (347) 527 7677

    OHIOColumbus (614) 754 5884

    PENNSYLVANIAPhiladelphia (215) 695 3040Pittsburgh (412) 360 8450

    TENNESSEEMemphis (901) 328 7278

    TEXASAustin (512) 499 2345Dallas (214) 461 4818Fort Worth (817) 439 6909Houston (713) 820 9464

    UTAHSalt Lake City (801) 618 0488

    WASHINGTONSeattle (206) 691 8191

    HEADQUARTERS

    AUSTRALIAPO Box 638Booval, QLD, 4304

    Facsimile: (07) 3123 5908Email: [email protected]

    NEW ZEALANDPO Box 132009Sylvia Park, Auckland

    Facsimile: (028) 890 637Email: [email protected]

    UNITED STATESPO Box 16120Pittsburgh, PA, 15242U.S.A

    Facsimile: (412) 360 8403Email: [email protected]