orientation makeover!cahsah.org/asp/conferencehandouts/2016/m100.pdf · 2019-06-26 · makeover!...

CAHSAH® 2016 Annual Conference & Home Care Expo

1 2016 California Association for Health Services at Home

ORIENTATION MAKEOVER!

Cheryl Peltekis, RN

Thank You To Our Session Sponsor, HealthCare Providers Solutions, Inc!

Stop By Booth #202!



Cheryl Peltekis, RN

Phone: 267-408-1016

Email: [email protected]

May 10-12, 2016 CAHSAH 50th Anniversary Annual Conference 3

Welcome!

•

• The benefits of a great orientation program!

• Must have elements!• Should have!• Best Practices!• How to make this F U N !

Purpose: Provide you with ideas to improve or develop a rock star orientation program!




Wrong Way: Fun First!


Wrong Way!

• Alone• Policy and

Procedures manuals for reading

• No one lead person

• HR person can’t be found for hours




Even Worse!


Organization’s Time To Shine!




What Are the Benefits of New Employee Orientation Programs?

1. Reduced turnover2. Improved Productivity3. Improved Job Satisfaction for

new and current employee’s4. Decrease in mistakes or non

compliance with regulation, or patient care.

5. Minimizes disruption in the work environment


Benefits of Orientation




Must Have Elements

• Introductions/tour• Policy and Procedure

Review• HR Policy's• OSHA and Safety

Training• State or Federal

mandatory training– HIPPA– Infection Control

• Job Description• Disciplinary

Procedures• Complaint, Grievance

Policy


Should Have



• Opening Kickoff

• Organizational History

• Organizational chart

• Key Positions

• Mission, vision, and Goals

• What success looks like to the CEO


Key Leadership Welcome


Introductions

Prepare a spreadsheet of staff members

• Office location

• Email

• Phone

• job description

• How my job impacts them





Agenda

• Notice of meeting• List of topics• Prioritizes meeting discussion• Briefs meeting participates• Limits and focus’s the topics and time

allotted• Allows for appropriate planning for all

involved with orientation




Should Have

• Communication: Newsletter Information

• Confidentiality• Corporate compliance• Customer Service

Training• Social Media Policy• Mentor/Ambassador

program• E learning, network

groups

• It Training• Skill Assessment,

training, and competency

• On Call and VolunteerOpportunities• Data shared• Corporate

Compliance• Observation of

Services


Should Have

• Survey results State and Patients• Outcomes and Home Health compare• Deficiency Statements• Performance Improvement• Emergency Preparedness• Core Competencies• Communication with non English speaking

patients• Adverse Events/ Incidents• Clinical Record Review




Best Practice


Best Practices

• Pre orientation checklist

• Tips from current employees

• Go out on Sales Call and Sales Presentation

• Explain Key Accounts and Power Partners

• Orientation touch points: 30,60,90 days




Best Practice’s continue

• Provide 30,60, and 90 day orientation reviews.

• Evaluation forms and what success looks like for each of these sessions

• Hold managers accountable Gallop Q12• Encourages employee skill development and

provide it at no extra cost• Have a Mentor program• Have entire team part of the employee

evaluation


Fun




Session Sponsor

HealthCare Provider Solutions, Inc. Booth # 202!



Cheryl Peltekis, RN

Orientation Make Over

Immediate Home Care and Hospice

Pa, USA

267-408-1016

[email protected]

HomeCareSales.com


Speaker Information

orientation makeover!cahsah.org/asp/conferencehandouts/2016/m100.pdf · 2019-06-26 · makeover!...

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