organizational & departmental approaches - msu · pdf file ·...
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Organizational & Departmental Approaches Physician Leadership Development
Kent R. Thielen M.D.
©2013 MFMER | slide-1
Midwest Radiology Chairs Meeting January 6th – 7th, 2017 Chicago
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©2014 MFMER | slide-2 Goodall, et al Why do leaders matter? Journal of Economic Behavior & Organization 2011;77(3):265-284.
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©2013 MFMER | slide-3
Leadership Training Opportunities Society Sponsored
• Academy of Radiology Leadership and Management (ARLM)
• 50 Credits • 6 Domains • Financial Skills, HR, Professionalism, Legal
Contracting, Academic Mission, General Management
• RSNA, ARRS, AUR, SCARD, AAARAD
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©2013 MFMER | slide-4
Leadership Training Opportunities Society Sponsored
• Radiology Leadership Institute (RLI) • ACR Sponsored • Levels 1-4 Leadership Fundamentals to
Mastery • 12 Credits to 112 Credits based on Level
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©2014 MFMER | slide-6
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©2014 MFMER | slide-9
©2013 MFMER |
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Mayo Clinic Midwest Radiology Committee Organization Chart
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©2014 MFMER | slide-10
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©2014 MFMER | slide-11 Berry LL, Seltman KD: The enduring culture of Mayo Clinic. Mayo Clin Proc 2014;89(2):144-147.
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©2014 MFMER | slide-12
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©2014 MFMER | slide-13
Mayo Clinic Strategic Plan
Transform the Practice
Achieve Operational Excellence
Expand Our Reach
PEO
PLE
PRO
CES
SES
OU
TCO
MES
G
OA
LS
Deliver Highest-Value Care to Be Most Trusted and Affordable
Achieve Mission-Advancing Financial Performance
Invest in Talent and Technology
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©2014 MFMER | slide-15
Mayo Clinic Leadership Capabilities • Inspiring Values: professionalism, servant
leadership, honesty, & integrity • Engaging Colleagues: collaboration,
communication, & developing others • Bold and Forward Thinking: vision, strategic
thinking, process and quality improvements, change management, & innovation
• Driving Results: business and financial acumen, & data-driven success metrics
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©2014 MFMER | slide-17
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Mayo Clinic Leadership Development • Office of Leadership & Organizational
Development (OLOD) • Medical Director • Administrative Director • Resources
• Time • Support Team
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©2014 MFMER | slide-18
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Mayo Clinic OLOD Activities • Talent Management System • Succession Planning • Coaching • Tools
• Mayo Leader 360 • DISC • Emotional Intelligence Inventory
• Interactive Leadership Course Offerings
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©2014 MFMER | slide-19
©2013 MFMER |
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Mayo Clinic OLOD Leadership Development Offerings • Fresh Eyes • SMART (Stress Management & Resiliency
Training) • Resilient Physicians Program • Leadership Effect
• New Physician Orientation • Healthy Dialogue • Professionalism 1
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©2014 MFMER | slide-20
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Mayo Clinic OLOD Leadership Development Offerings • Leader as Coach • Presentation Skills • Publishing Your Research • Leadership Coaching
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©2014 MFMER | slide-21
Mayo Clinic Leadership Model
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©2014 MFMER | slide-22
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Mayo Clinic OLOD Leadership Development Offerings
• Course Offerings focus on Mayo Leadership Capabilities
Leadership Challenge (potential to be future Chairs, in their consultant role at least 2 years)
Accelerate (women and minorities at least 5 years in their role)
Leadership Prescription (New/Current Chairs in their role 2-3 years)
Physician Leadership Business Academy (PLBA) (Chairs or above in need of business acumen)
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©2014 MFMER | slide-23
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Mayo Clinic OLOD Physician Leadership Business Academy • Build Business Acumen
• Business Strategy: Market Assessment, Planning, Execution • Organizational Architecture: Risk Management, and Decision
Making • Stakeholder Management and Supply Chain
• Understand and Apply Finance Acumen • Finance Principles • Economics of Health Care
• Navigate Mayo Clinic • Physician Administrator Dyad • Navigating and Driving Initiatives • Leading and Influencing in Matrix Organization • Building Social Capital
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©2014 MFMER | slide-26
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Mayo Clinic OLOD Leadership Development Offerings
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©2014 MFMER | slide-27
Midwest Department of Radiology Strategic Plan
Invest in Talent and Technology • Recruit, Hire, (Re)Train • Change Management • Career Development/Retention
• Mentorship • Leader Development • Maintenance of Certification Administration • Leadership Succession Planning
©2013
MFMER | slide-27
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Radiology Faculty Development Activities • Academic Promotion • Leadership Development • New Staff Orientation • Mentorship • Scholarship • Accreditation/Training
©2013 MFMER |
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©2014 MFMER | slide-29
Hot Topics Sessions Academic Promotion and Leadership Development
• Goal: Provide another venue for conveying information and increasing exposure to relevant opportunities for all physicians and physicists.
• Quarterly Sessions • Recorded and posted as enduring material • First year – Academic Promotion Series • Second year – Leadership Development
Series
©2013 MFMER |
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©2014 MFMER | slide-30
Hot Topics Sessions Leadership Development Series
• Leadership • Mayo Clinic Values • Coaching and Mentoring • Burnout & Work Life Balance • Employee Resources – Office of Staff Services
©2013 MFMER |
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©2014 MFMER | slide-31
Other Items • Hot Topics Library • Leader 360 Evaluations for new SACs
• Evaluate at end of 1st year and earlier in 3rd year
• Online New Staff Orientation • Social Committee
©2013 MFMER |
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©2014 MFMER | slide-35
Leadership Challenge Pre-Work
• Overview of the Leadership Capabilities • Inspire Values and Engage Colleagues
• Understand Physician Leader role in leading a strategic project with Admin Partner
• Reflection / Self Assessment: focus for development
• Preferred DiSC Style – Strengths and Challenges
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©2014 MFMER | slide-37
Leadership Challenge Why can Leadership be a Challenge?
• Resource Limitations: People, Time, Capital… • Inertia: Resistance to Change • Relationships / Personalities • Organizational Systems • Communication • Work /Life Balance • Experience / Skills
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©2014 MFMER | slide-38
Mayo Clinic A History of Strong Partnerships • History and Ongoing Importance
• Harwick story • Current Noseworthy video
• Comparison of DiSC styles – Cons/OA • Troika Consulting used
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©2014 MFMER | slide-39
Administrative Partnership Today
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©2014 MFMER | slide-41
Using DISC Style to Demonstrate Mayo Clinic Leadership Capabilities
1/12/2017
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Leading Self: Expanding Bold and Forward Thinking – Making Mistakes
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©2014 MFMER | slide-44
Project Updates
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Elevator Speech
1. Very brief (under 2 minutes)
2. Clear, focused, succinct
3. Easy to remember
4. What’s happening
5. Why it’s important
6. What you need from them.
Did you hear all six?
Compelling Story Elevator Speech Directions
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Leading Self:
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Leading Self:
Humres_public_Jp_Bold and Forward Thinking
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Exploring Driving Results: Emotional Intelligence
• Self Awareness: understand drive, weaknesses, strengths, & emotions
• Regulate Feelings: respond with reason rather emotion
• Empathetic: take other’s feelings into consideration when acting
• Social Skills: move projects along while staying in tune with other’s feelings
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Are You a Doer? Initiating action
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Bold Idea Capture?
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Bold and Forward Thinking Idea Capture?
• Time to Think • Innovative Space • Documentation Process • Communication
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Bold Idea Capture?
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Bold Idea Capture?
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Leading Self:
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Leading Self: Expanding Bold & Forward Thinking
• Competitive Advantage • Key Differentiator –
Strategic Vision • Leverages Individual
Strengths • Cumulative
Organizational Understanding
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Leading Self: Expanding Bold & Forward Thinking
• Competitive Advantage • Key Differentiator –
Strategic Vision • Leverages Individual
Strengths • Cumulative
Organizational Understanding
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Bold and Forward Thinking Strategic Thinking
Whitney McMillan
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Bold and Forward Thinking Idea Capture?
• Time to Think • Innovative Space • Documentation Process • Communication • Ear to the Ground
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©2014 MFMER | slide-69
Bold and Forward Thinking Idea Capture
• Time to Think • Innovative Space • Document • Communicate • Ear to the Ground
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Questions & Discussion