org behavior chpt10_workteams
DESCRIPTION
Build powerful work teams for lasting organizational and competitive success.TRANSCRIPT
Understanding Work Teams
In today’s business world, teams are
EVERYWHERE, as a means for
management to democratize
organizations.
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• Interacts primarily to share information and make decisions.
• The Group’s performance is just a collection of each’s personal contributions.
• In work teams, members coordinate their efforts and work together.
Work Groups
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• Problem-solving teams: 5-12 employees get together a few hours each week to discuss ways to improve things.
• Self-managed work teams: Teams that solve problems AND implement solutions and are responsible for outcomes.
• Cross-function teams: Members from different areas at the same level come together to accomplish specific tasks.
Teams
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• Virtual Teams: Dispersed members use technology to maintain contact. They collaborate online, use videoconferencing (Skype)
• Multi-team Systems: Collections of 2 or more interdependent teams that share a goal.
Teams
What Makes Teams “EFFECTIVE.”
Building Trust in Teams
Personalities
Organizational Demography (Diversity)
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• 2 major research studies conclude demographic diversity is unrelated to overall team performance.
• 1 research found race and gender are negatively tied to performance.
• Leadership can improve the performance of diverse teams.
• Keeping teams small is the key to improving group effectiveness.
• High performing groups contain people who prefer to work in teams.
Member Diversity
Team Processes
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• Common plan and purpose: Clear sense of what needs to be done and how.
• Specific goals: Specific, measurable, and realistic performance goals.
• Team efficacy: effective teams believe they can succeed.
• Mental models: mental representations of the key element’s in the team’s environment that members share.
• Conflict levels: Conflict isn’t always bad.
Team Processes
Conflict in Teams
Turning People into Team Players
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• Select people that can deliver on their team roles.
• Provide training to build team skills (communication, negotiation, conflict resolution.)
• Foster a strong TEAM dynamic (we’re in it together.)
• Reward cooperative behavior.• X.
Making Team Players
Is it a good idea to reward good team players?
DISCUSSION
Teams NOT Alwaysthe Solution
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• Requires more time and resources.• Benefits don’t always exceed the costs.• Does the work REQUIRE or will it BENEFIT
from the collective effort?• Can the work be done better with more
than one worker?• Are the members of the group inter-
dependent?• Does the work create a common purpose
or set of goals for group members.
Teamwork Not Always Desired
What this all means for managers.
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• The best teams all share common characteristics.
• Successful teams have good leadership, trust, performance and rewards that reflect team contributions.
• Successful teams have members who believe in the team’s capabilities.
• Difficult to create team players when society rewards and promotes individual behavior.
Management Impact
