orchid crm 2.4
DESCRIPTION
Why another CRM ? Because we wanted one with the following features : - Easy to customise for standard java developers : No need to learn some new scripting language, if you know javaEE6/JSF/primefaces you have all needed skills. - Multiple Conversation management : While typing in a subscription a customer calls you, just put on hold your work while handling the new task then resume it later. - Native CTI/PBX functions : We integrate restcomm - and of course open source.TRANSCRIPT
![Page 1: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/1.jpg)
ORCHIDOpen Source Customer Management
System
1
![Page 2: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/2.jpg)
ORCHID key benefits
2
MAXIMIZE EFFECTIVENES OF CUSTOMER RELATIONSHIP using complete multi-media interaction management.
REDUCE COSTS, by automating your business processes.
EASY ACCESS TO CUSTOMER VITAL INFORMATION, with multi conversation management.
PROFESSIONAL SERVICES, with manaty design, implementation, training and support services.
![Page 3: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/3.jpg)
Features overview
CUSTOMER PANEL: A 3D view of your customer, with easy integration of information stored in external systems.INTERACTIONS AND BUSINESS PROCESSES: any request lead in a minimal number of clicks to flexible business workflows.INTEGRATED CTI: open directly the customer page from a phone call, record/replay the conversation, forward, call scripting, textToSpeech, IVR, call scripting.TASKS: manually or automatically assigned then reassigned to (group of) persons, task MESSAGING: send email, postal mail or commands to external messaging service.REPORTING: measure and monitor the key aspects of your business
3
![Page 4: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/4.jpg)
GUI & API
FULL WEB USER INTERFACE to configure & administrate all entities and processes.
XML FILES PROVISIONNING to import and modify customers, interactions, and other business process information.
REST API, to get customer information, create a task , execute business process.
4
![Page 5: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/5.jpg)
Licence and Services
GNU GPLv3 licenced community edition.
ENTERPRISE EDITION with business friendly licence
PROFESSIONAL SERVICES, for support, knowledge transfer, design and implementation.
5
![Page 6: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/6.jpg)
6
Technological Environment
![Page 7: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/7.jpg)
7
Screenshots / Customer panel
![Page 8: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/8.jpg)
8
Screenshots / Interaction
![Page 9: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/9.jpg)
9
Screenshots / Tasks
![Page 10: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/10.jpg)
10
Screenshots / Job Management
![Page 11: Orchid crm 2.4](https://reader035.vdocuments.us/reader035/viewer/2022062405/557a795ad8b42aa30b8b4b0e/html5/thumbnails/11.jpg)
WEBSITE : http://orchidcrm.org
DEMO : http://demo.orchidcrm.org
SOURCE CODE : https://www.assembla.com/spaces/orchidcrm
CONTACT : [email protected] skype: smichea
DEVELOPMENT SERVICES : http://manaty.net
11
Links