oracle webcenter: modernize, aggregate, and extend your portals
DESCRIPTION
With Oracle WebCenter, you can quickly assemble application dashboards. Instead of searching multiple systems for all the information you need, you’ll get a solution to access, streamline, and track all activities—a unified solution with a single view. View this presentation to see how you can use Oracle WebCenter to modernize, aggregate and extend your portals.TRANSCRIPT
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Oracle WebCenter: Modernize, Aggregate & Extend Your Portals Mark Brown, Sr. Director, WebCenter, Oracle
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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
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Agenda Business Challenges
Why Oracle WebCenter?
Oracle WebCenter Portal in Action
Summary
Q&A
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Engaging Employees & Partners is Essential to Driving Business Value
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Source: Trends in Global Employee Engagement, Aon Hewitt, 2011
Companies with low levels of employee engagement have total shareholder returns that are lower than the average by
28%
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Source: Trends in Global Employee Engagement, Aon Hewitt, 2011
Organizations with high levels of employee engagement outperform the total stock market index and post total shareholder returns that exceed the average by
22%
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 8 Source: “Competitive Strategy In The Age Of The Customer”, Forrester, June 2011
Engaging Customers is Critical For Business Growth
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Source: Harris Interactive, Customer Experience Impact Report 2009-2011
of consumers will pay MORE for a better customer experience
86%
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Source: Harris Interactive, Customer Experience Impact Report 2009-2011
of customers will begin doing business with a competitor following a poor customer experience
89%
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30% of people’s time is spent searching for information.
80% of an organization’s content is unmanaged.
Employees with the most extensive digital networks are 7% more productive.
50% of organizations have more than 4 core applications
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Customer Relationship Management
Enterprise Resource Planning
Legacy Systems
Human Resources
Management
Multiple UIs create adoption and training problems
Point to point integration is impractical
Many business flows require the user to manage the connections
Application Silos are Everywhere
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Notifications
Email Discussions & Presence
Documents Search
BI
Wiki, Blog
Social Networks
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Custom Partner
Legacy
Other Apps
Other Data Sources
Portals Modernize, Aggregate, Extend
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Value Drivers for Business Users
• Access to end-users • Minimal training required
Enable Self-Service
• Combine apps & data sources • Mashup of related and more
accurate information
Contextual wiring and
visualization
• Access to key information as needed • Limited to ‘task at hand’
Role-Based Work
Environment
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Value Drivers for IT Organizations
• Enable business users to build work environments
Shift from Developing to
Enabling
• Focus on building infrastructure • Reusable Business Components Reduce IT Costs
• Enable the long tail of applications
Reduce IT backlog
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Why Oracle WebCenter?
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Oracle WebCenter
Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers. Drive sales and loyalty with engaging cross-channel online
experiences Provide a single point of access with self-service portals
and application dashboards Enhance productivity with social collaboration Ensure timely, relevant and accurate information with
enterprise content management
Engage Your Customers. Empower Your Business.
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Oracle WebCenter Portal Provide Self-Service with an Intuitive User Experience
Content CRM ERP Legacy Applications
BI Data Sources
Enterprise Portals
Sites Dashboards Composite Apps & RIA
Collaborative Applications
Mobile
Integration Content Search Context Social Personalization Security Manageability
WebCenter Portal
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Modernize and Simplify
Extend to Customers
WebCenter Portal Aggregate Important Data
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Refresh a dated UI Simplify common tasks A more modern, engaging
experience Many ‘customizations’ become
configuration options at the UI layer
Opens door to richer personalization etc
Benefits
Modernize and Simplify the User Experience
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Tie multiple apps in role-based “places” (Portals)
Provide tools for domain experts
Benefits
Aggregate Useful Information
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Enable “Self-Service” Mashup additional valuable data Lower cost per transaction Enable Mobile solution Ex: Part Ordering Portal
Benefits
Extend to Customers and Partners
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Oracle WebCenter for Applications Customers
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Enterprise Application Integration Proven Integrations with Core Business Applications
• Portlet Development Kit (PDK)
• JSR 168/WSRP 1.0
• Web Services • Web Engine • WebCenter services
• Pagelet Wizard
Portlets • WSRP Portlets
•Form Design Aid (FDA) Based Portlets
•Web Services
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Oracle WebCenter Portal Tools for both Business Users and IT
• Library of reusable component based on Fusion Apps, BPM, SOA Suite, BI and Industry Apps
• Business Mash-up editor for creating mash-ups at runtime
Integrated Content and BPM • Tightly integrated enterprise class Content repository
• Integration and embedded within Oracle BPM for Process Portals and other use-cases.
Composite Application Framework • Certified integration with Oracle Applications
• Flexible and open architecture to surface back-office capabilities
Contextual Social and Personalization • In-Context social tools like activity streams, presence and
forums
• Dynamic scenario based personalization services
Navigation
Documents
Social
Business Intelligence
Transactions
Search
Navigation
Documents Transactions
Business Intelligence
Search
Social
Information
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Call to Action
Can some processes be enhanced with a more modern UI? Should you have other content available at that moment?
– Policy / procedure doc – Other critical data
Do layers of steps and people sit between in front application? – Some can be simpler
Can a subset of the apps be accessed directly to the customer?
Consider Portal
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Oracle WebCenter
Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers. Drive sales and loyalty with engaging cross-channel online
experiences Provide a single point of access with self-service portals
and application dashboards Enhance productivity with social collaboration Ensure timely, relevant and accurate information with
enterprise content management
Engage Your Customers. Empower Your Business.
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Join the WebCenter Community! Are You Part of the Latest Conversations? Oracle WebCenter blog:
http://blogs.oracle.com/webcenter Oracle WebCenter Homepage: http://oracle.com/webcenter Oracle WebCenter Newsletter: http://oracle.com/newsletters Twitter: http://twitter.com/oraclewebcenter Facebook: http://facebook.com/webcenter
LinkedIn: http://linkd.in/ORCL_Social
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