oracle retail implementation · pdf fileoracle retail implementation jozo dzakula, cio ....
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Strong regional footprint
Croatia Population of 4.5 mn Fairly consolidated market #1 market position
Serbia Population of 6.9 mn Fragmented market #3 market position
Bosnia and Herzegovina Population of 4.6 mn Fragmented market #1 market position
Agrokor retail - revenue Croatia Serbia Bosnia &
Herzegovina ’07(€): 1,8 bn ’08(€): 2,0 bn ’09(€): 2,0 bn ’10(€): 2,0 bn ’11(€): 2,1 bn ’12(€): 2,2 bn
’07(€): 151 mn ’08(€): 314 mn ’09(€): 361 mn ’10(€): 385 mn ’11(€): 497 mn ’12(€): 488 mn
’07(€): 105 mn ’08(€): 182 mn ’09(€): 231 mn ’10(€): 266 mn ’11(€): 303 mn ’12(€): 315 mn
2007: 2,1 bn € 2008: 2,5 bn € 2009: 2,6 bn € 2010: 2,6 bn € 2011: 2,9 bn € 2012: 3,0 bn €
Agrokor retail
Challenge
Legacy Supply Chain Management system – Heavily customized – Poor support – Impossible to improve/develop – Old technology – mainframe,
green on black
Opportunity
The goal for new Supply Chain Management system: – Improve business processes – Ability for business expansion – multi-channel, international – Good support – Improvement during time
What to choose?
Many solutions in the market
Goal – to have robust new system that will give us opportunity to improve business processes and support for growth
Dilemma – SAP or Oracle Retail? SAP – simpler technology, same GUI, integrated solution
Oracle Retail – complex technology, different GUIs, complex integration between modules
Oracle Retail – better functionality and advanced modules
Implementation
Get the basics first – master data, SOH, transactions Vanilla approach – avoid modifications if possible Wholesale – custom development Change/improve business processes with new system System Integrator – small SI for personal approach
Implementation
Phase 1 Master Data Retail Items, stores, item ranging, prices, promotions
Wholesale Customers, contracts, pricelists
Phase 2 SOH & Transactions Retail Oracle Retail Sales Audit, Invoice Match, Trade Management, Merchandising System for stock on hand (SOH) and transactions from stores Wholesale Customer orders, shipments, invoices, credit/debit notes
Oracle Retail footprint
Business Operations Merchandise Operations Cost & Deal
Mgmt Pricing Mgmt
Purchasing Import & Trade Mgmt
Sales Auditing Invoice Matching
Inventory Mgmt & Valuation
Promo Price Optimization
Markdown Price Optimization Space Profiling Regular Price
Optimization
Item Planning Category Mgmt Macro Space Space Compliance
Merchandise Financial Planning Assortment Planning
Store & Multi-Channel Operations
Supply Chain Planning
Point-of-Service Store Inventory Mgmt
Returns Mgmt Workforce Scheduling
Order Management Warehouse Mgmt Transportation Mgmt
Home Delivery
Inventory Planning Value Chain Collaboration
Demand Forecasting Allocation
Supply Chain Execution
Replenishment Replenish Optimization
Sourcing & PLM
Mfg
PLM
Sourcing
Change management
The most important thing on this project
Changing processes – changing the way people work and live
Thinking ahead Predicting future problems Start solving problem’s causes in advance
Lessons learned
Prepare business for long-lasting high-impact project
Thinking ahead
Change management – the most important part of the project
Manage expectations – yours and your colleagues
SI will not solve your problems – you have to do it yourself
Project team – take only the best people
Benefits Price management – flexible and automated Before – manual item by item Now – pricing strategies, rounding rules
Bill back deals Before – manual spreadsheets Now – automated
Visibility All data in one system (Oracle Retail
Merchandising System) Invoice matching Much faster and more accurate Visibility of error causes