oracle financial services global business unit · oracle financial services gbu – service...

Oracle Financial Services GBU – Service Descriptions 1

Oracle Financial Services Global Business Unit

Oracle Financial Services & Insurance

Revenue Management and Billing Cloud Service

Service Descriptions and Metrics

April 2019


Table of Contents

Metric Definitions .................................................................................................................................................. 4 1K Hosted Insurance Plan Members ............................................................................................................................................ 4 Hosted $M in Application Annual Revenue.................................................................................................................................. 4 Instance ........................................................................................................................................................................................ 4

Glossary ................................................................................................................................................................. 5 Database Storage ......................................................................................................................................................................... 5 File Storage .................................................................................................................................................................................. 5 Non-Production Environment ...................................................................................................................................................... 5 Production Environment .............................................................................................................................................................. 5 Non-Production Expanded Environment ..................................................................................................................................... 5 Customer Deployment ................................................................................................................................................................. 5 Account ........................................................................................................................................................................................ 5 Bills generated per month............................................................................................................................................................ 5 Product ......................................................................................................................................................................................... 5 Average Bill Lines per Bill ............................................................................................................................................................. 5 Bill lines generated per hour ........................................................................................................................................................ 5 Rate Billable Charges .................................................................................................................................................................... 5 No. of Inbound transactions ........................................................................................................................................................ 6 Derived Transactions.................................................................................................................................................................... 6 Daily Rating .................................................................................................................................................................................. 6 Rate Individual Transactions ........................................................................................................................................................ 6 Aggregate and then rate transactions.......................................................................................................................................... 6 Aggregation ratio ......................................................................................................................................................................... 6 Minimum Aggregation ratio ......................................................................................................................................................... 6 Pass through Billable charges ....................................................................................................................................................... 6 Transactions processed per hour ................................................................................................................................................. 6 Real Time peak Concurrent Requests .......................................................................................................................................... 6

Oracle Financial Services Revenue Management and Billing Cloud Service - Service Descriptions .......................... 7 Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Hosted $M in Application Annual Revenue ....................................................................................................................................................................................... 7 Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service – Hosted $M in Application Annual Revenue ........................................................................................................................................................................... 9 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non Production Environment - Instance ................................................................................................................................................................................................... 11 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 256 GB Production Database Storage 11 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 256 GB Non-Production Database Storage ....................................................................................................................................................................................... 12 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 250 GB Production File Storage ........ 12 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 250 GB Non-Production File Storage . 12 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment – Instance ................................................................................................................................................................................... 13

Oracle Insurance Revenue Management and Billing Cloud Service –Service Descriptions .................................... 14 Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non Production Environment - Instance ....... 14 Oracle Insurance Revenue Management and Billing Universal Cloud Service – Per Hosted $M in Application Annual Revenue ................................................................................................................................................................................................... 15 Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Per 1K Hosted Insurance Plan Members ..... 18 Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Production Database Storage ............ 20 Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Non-Production Database Storage .... 20 Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB Production File Storage ...................... 21 Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB Non-Production File Storage .............. 21 Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment– Instance ...................................................................................................................................................................................... 21

Retired Skus ......................................................................................................................................................... 23 Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Hosted $M in Application Annual Revenue ..................................................................................................................................................................................... 23


Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service – Hosted $M in Application Annual Revenue ......................................................................................................................................................................... 24 Oracle Financial Services Revenue Management and Billing Cloud Service – Analytics Option – Per Hosted $M in Application Annual Revenue ......................................................................................................................................................................... 26 Oracle Financial Services Revenue Management and Billing Additional 500 GB Production Storage Cloud Service ................. 27 Oracle Financial Services Revenue Management and Billing Additional 500 GB Non-Production Storage Cloud Service ......... 27 Oracle Financial Services Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service – Instance ................................................................................................................................................................................... 28 Oracle Insurance Revenue Management and Billing Universal Cloud Service – Per Hosted $M in Application Annual Revenue ................................................................................................................................................................................................... 30 Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Per 1K Hosted Insurance Plan Members ..... 31 Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option – Per Hosted $M in Application Annual Revenue ..................................................................................................................................................................................... 33 Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option – Per 1K Hosted Insurance Plan Members .................................................................................................................................................................................... 34 Oracle Insurance Revenue Management and Billing Additional 500 GB Production Storage Cloud Service ............................. 35 Oracle Insurance Revenue Management and Billing Additional 500 GB Non-Production Storage Cloud Service ..................... 35 Oracle Insurance Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service – Instance ...................................................................................................................................................................................... 36


Metric Definitions

1K Hosted Insurance Plan Members is defined as one thousand Hosted Insurance Plan Members. An

Insurance Plan Member is an individual member in Your (or Your affiliates’) health plan product offerings

processed by the Oracle Cloud Service. Individuals who are members of multiple health plan product offerings

processed through the Oracle Cloud Service shall only be deemed to be a single Insurance Plan Member.

Hosted $M in Application Annual Revenue is defined as one million U.S. dollars, (Insert equivalent

amount in local currency in these parens using the corporate treasury exchange rate Pricing > Pricing Tools > Local Pricing Exchange Rates), excluding taxes, billed during a fiscal year by Your businesses that use the Oracle Cloud Services.

Instance is defined as a single Customer Deployment of the Oracle Cloud Service. For details of deployment

specific to an Oracle Cloud Service, please refer to the service descriptions/ entitlements associated with that service.


Glossary

Database Storage is defined as the total space allocated at the operating system level for database operations,

not including database executables.

File Storage is defined as the total space allocated for deployment, reporting and SFTP access.

Non-Production Environment may be either a Test, UAT or Training Environment provided to You as part of

the Cloud Services. The Non-Production Environment(s) are specifically sized and designed for testing and training purposes and may not be used for production purposes or for performance or stress testing. Any service levels, performance targets and disaster recovery described for the applicable Oracle Cloud Service are not applicable to Non-Production Environments.

Production Environment is defined as the environment provided to You as part of the Oracle Cloud Service

that is designed for daily commercial use and production operations of live data. Unless otherwise specified, a

single Production Environment is provided for an Oracle Cloud Service.

Non-Production Expanded Environment may be purchased and used for activities such as data migration

from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not

be able to run in the Non-Production Expanded Environment. The Non-Production Expanded Environment(s) are

specifically sized and designed for testing and training purposes and may not be used for production purposes or

for performance or stress testing. Any service levels, performance targets and disaster recovery described for the

applicable Oracle Cloud Service are not applicable to Non-Production Expanded Environments.

Customer Deployment (for purposes of Oracle Financial Services Revenue Management and Billing Cloud

Service) consists of two Environments: Production, and Non-Production.

Account is defined as an entity account created in the system for which usage is calculated and bills are

generated.

Bills generated per month is defined as the total number of bills generated across all entity accounts per

calendar month by the system.

Product is defined as different offerings defined in the system by the end user for pricing and billing.

Average Bill Lines per Bill is defined as the average number of bill segments (billing lines) generated per Bill,

across all Bills for the entity accounts held in the system. A Bill contains one or more bill segments. A bill segment

typically indicates charges for usage of particular offerings defined in the system.

Bill lines generated per hour indicates the bill lines that can be generated per hour for entity accounts held

in the system. This is for indicative purpose and may vary on the site configuration and other factors. The

estimation includes standard Product billing jobs.

Rate Billable Charges refers to process of calculating the amount to be billed to customer for usage of Product

services against entity accounts held in the system.


No. of Inbound transactions is defined as the total number of transactions fed during the day into ORMB by

external systems that will be used for pricing and billing.

Derived Transactions refers to sub-transactions derived from usage transactions fed by external system in

ORMB for creating billable charges for given Accounts and Products/ services.

Daily Rating refers to process of calculating the charges on a given account for usage of a Product/service for

given inbound transactions. This process rate the inbound transactions and generate pass through billable charges.

Rate Individual Transactions refers to calculating the charges for each of the derived transactions and

creating pass through billable charges.

Aggregate and then rate transactions refers to calculating the charges to create pass through charges after

aggregating the service quantities of derived transactions for given accounts and Products/services.

Aggregation ratio refers to the ratio of derived transactions to billable charges created for a given transaction

process. This indicates on average how many derived transactions are aggregated to one billable charge entity.

Minimum Aggregation ratio refers to the minimum number of derived transactions aggregated to a billable

Charge.

Pass through Billable charges are pre-calculated charges with the amount to be billed. Rating is not required

for these charges.

Transactions processed per hour indicates the inbound transactions that can be processed in an hour. and

may vary on the site configuration and other factors. The number of inbound transactions processed per hour

includes standard Product transaction processing jobs.

Real Time peak Concurrent Requests is defined as the maximum number of concurrent web requests in

the system at any time. This includes web service calls and UI users.


Oracle Financial Services Revenue Management and Billing Cloud Service -

Service Descriptions

Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Hosted

$M in Application Annual Revenue

Part #: B90859

Users of the Oracle Financial Services Revenue Management and Billing Universal Cloud Service are authorized to access the following module:

Oracle Financial Services Revenue Management and Billing

Usage Limits: The Oracle Financial Services Revenue Management and Billing Universal Cloud Service is subject to usage limits based on:

a maximum amount of Hosted $M in Application Annual Revenue as defined in Your order.

Oracle will provision two Environments per Customer Deployment of this Oracle Cloud Service: Production and Non-Production.

Additional Non-Production and Non-Production Expanded Environments may be purchased subject to additional fees.

Oracle Financial Services Revenue Management and Billing Universal Cloud Service requires Your Identity provider to be compliant with SAML 2.0 (for Web login) and JWT (for REST services) for Authentication. In absence of a compliant Identity provider, You are required to subscribe and manage Identity Cloud Service (IDCS) on Oracle Cloud.

The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production, and Non Production) as stated in Your order:

Usage Limits by metric (Hosted $M in Application Annual Revenue):

Production Database

Storage (GB) Production File

Storage (GB) Non-Production

Database Storage (GB) Non-Production File

Storage (GB)

> $65 M - $100 M in ARR (xSmall) 256 250 256 250

> $100 M - $250 M in AAR (small)

512 350 512 350

>$250 M - $500 M in AAR (medium)

1024 400 1024 400

>$500 M - $1,000 M in AAR (large)

2048 600 2048 600


The upper limits for the service for the given deployment size is as described below:

Standard Parameters / Cloud Sizing xSmall Small Medium Large

Metric: $ M AAR <100 <250 < 500 <1000

Billing

Scenario 1-Rate billable charges

Bills Generated per month 50,000 100,000 200,000 400,000

Average Bill lines per Bill 4 5 5 5

Bill lines generated per hour 50,000 125,000 250,000 500,000

Scenario 2 – Pass through Charges

Bills generated per month 50,000 100,000 200,000 400,000


Pass through Bill lines generated per hour

100,000 250,000 500,000 1000,000

Transaction Processing

Scenario 1:Daily rating not required

No. of Inbound transactions (Includes derived transactions)

800,000 2,000,000 4,000,000 8,000,000

Transaction processed per hour 400,000 1,000,000 2,000,000 4,000,000

Minimum aggregation ratio 4 4 4 4

Scenario 2: Daily rating required (rate individual transactions)

No. of inbound transactions (includes derived transactions)

200,000 500,000 1,000,000 2,000,000

Transaction processed per hour 50,000 125,000 250,000 500,000


Scenario 3:Daily rating required (Aggregate and then Rate Transactions)

No. of inbound transactions (Includes derived transactions)

400,000 1,000,000 2,000,000 4,000,000

Transaction processed per hour 200,000 250,000 500,000 1,000,000


Online Requests

Real time peak concurrent requests (UI users and Web Service Calls)

40 120 240 480

Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle

Cloud Policies referenced below, this Oracle Cloud Service has the following service level targets:

Oracle Cloud Service Recovery Time Objective (RTO)

Recovery Point Objective (RPO)

Target System Availability


Oracle Financial Services

Revenue Management and

Billing Universal Cloud Service

4 hours 1 hour 99.5%

The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software.

Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Industry Cloud Service pillar documentation which may be viewed at www.oracle.com/contracts.

Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service

– Hosted $M in Application Annual Revenue

Part #: B90860

Users of the Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service are authorized to access the following module:


Usage Limits: The Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service is subject to usage limits based on:


Oracle will provision two Environments per Customer Deployment of this Oracle Cloud Service: Production and Non-Production .


Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service requires Your Identity provider to be compliant with SAML 2.0 (for Web login) and JWT (for REST services) for Authentication. In absence of a compliant Identity provider, You are required to subscribe to and manage Identity Cloud Service (IDCS) on Oracle Cloud.

The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production, and as stated in Your order:


Production Database Storage

(GB) Production File

Storage (GB)

Non-Production Database Storage

(GB) Non-Production File Storage (GB)

>$100 M - $200 M in AAR (xSmall) 256 250 256 250

>$200 M - $500 M in AAR (small)

512 350 512 350

>$500 M - $1,000 M in AAR (medium)

1024 400 1024 400

>$1000 M - $2,500 M in AAR (large)

2048 600 2048 600

The upper limits for the service for the given deployment size is described as below:

../../../../../../../../AppData/Local/Temp/www.oracle.com/contracts



Metric: Hosted $M in Application Annual Revenue

<200 <500 < 1000 <2500

Billing





Scenario 2 – Pass through billable charges



Pass through Bill lines generated per hour 100,000 250,000 500,000 1000,000


Scenario 1:Daily rating not required

No. of inbound transactions (Includes derived transactions) 800,000 2,000,000 4,000,000 8,000,000



Scenario 2: Daily rating required (Rate individual transactions)

No. of inbound transactions (Includes derived transactions) 200,000 500,000 1,000,000 2,000,000



Scenario 3:Daily rating required (Aggregate and then rate transactions)

No. of inbound transactions (Includes derived transactions) 400,000 1,000,000 2,000,000 4,000,000



Online Requests


40 120 240 480






Oracle Financial Services Revenue

Management and Billing Wholesale

Banking Cloud Service





Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non

Production Environment - Instance

Part #: B84530

The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Environment is designed for non-production activities such as development, product-walk-through, training and testing activities, but not for production operations or stress testing. Certain programs and optional services may not be able to run in the Additional Non-Production Environment. Each Additional Non-Production Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Environment is the same as the schedule for Your Production Environment. The Service Level Targets for the Oracle Financial Services Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. Usage Limits: The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Environment is subject to usage limits based upon:

The number of Instances as defined in Your order.

The following usage limits apply per Instance as stated in Your order:

Metric Database Storage (GB)

File Storage (GB)

Instance 256 GB 200 GB


Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 256 GB


Part #: B90855

The Oracle Financial Services Revenue Management and Billing Cloud Service Additional 256 GB Production

Database Storage increases the storage capacity per month for a single Production Environment of the Oracle




Financial Services Revenue Management and Billing Cloud Service. Additional Database storage can be purchased

subject to a limit across base service database storage + additional database storage subscribed.



Non-Production Database Storage

Part #: B90857

The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 256 GB Non-Production

Database Storage increases the storage capacity per month for a single Non-Production Environment of the Oracle

Financial Services Revenue Management and Billing Cloud Service. Additional Database storage can be purchased

subject to a limit across base service database storage + additional database storage subscribed.



Production File Storage

Part #:B90856

The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 250 GB Production File

Storage increases the storage capacity per month for a single Production Environment of the Oracle Financial

Services Revenue Management and Billing Cloud Service.



Non-Production File Storage

Part #: B90858

The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 250 GB Non-Production

File Storage increases the storage capacity per month for a single Non-Production Environment of the Oracle

Financial Services Revenue Management and Billing Cloud Service.






Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-

Production Expanded Environment – Instance

Part #: B90851, B90852, B90853, B90854

The Oracle Financial Services Revenue Management and Billing Cloud Service Additional Non-Production Expanded Environment is designed for activities such as data migration from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not be able to run in the Additional Non-Production Expanded Environment. Each Additional Non-Production Expanded Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment is the same as the schedule for Your Production Environment. The Service Level Targets for the Oracle Financial Services Revenue Management and Billing Cloud Service do not

apply to the Additional Non-Production Expanded Environment(s).

Usage Limits: The Oracle Financial Services Revenue Management and Billing Cloud Service Additional Non-Production Expanded Environment is subject to usage limits based upon:

a maximum number of Additional Non-Production Expanded Environments as defined in Your order.



Part # Database Storage (GB)

File Storage (GB)

Additional Extra Small Non-Production Expanded Environment (>$110 M - $200 M in AAR )

B90851

256 250

Additional Small Non-Production Expanded Environment ( >$200 M - $500 M in AAR )

B90852 512 350

Additional Medium Non-Production Expanded Environment (>$500 M - $1,000 M in AAR )

B90853 1024 400

Additional Large Non-Production Expanded Environment (>$1000 M - $2,500 M in AAR )

B90854 2048 600





Oracle Insurance Revenue Management and Billing Cloud Service –Service

Descriptions

Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non Production

Environment - Instance

Part #: B84526

The Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Environment is an option available with the Oracle Insurance Revenue Management and Billing Cloud Service. The Additional Non-Production Environment Cloud Service is designed for non-production use such as development, product-walk-through, training and testing activities, but not for production operations or stress testing. Certain programs and optional services may not be able to run in the Additional Nonproduction Environment. The maintenance or upgrade schedule for the Additional Non-Production Environment is the same as the schedule

for Your Production Environment. Performance standards and service level targets referenced or incorporated into

Your contract for the Oracle Insurance Revenue Management and Billing Cloud Services are not applicable to the

Additional Non-Production Environment.

The Service Level Targets for the Oracle Insurance Revenue Management and Billing Cloud Service do not apply to

the Additional Non-Production Environment(s).

Usage Limits: The Oracle Insurance Revenue Management and Billing Additional Non-Production Environment Cloud Service is subject to usage limits based upon:

a maximum number of Additional Non-Production Environments as defined in Your order.


Metric Database Storage (GB) File Storage (GB)

Instance 256 GB 200 GB




Oracle Insurance Revenue Management and Billing Universal Cloud Service – Per Hosted $M

in Application Annual Revenue

Part #: B90869

Users of the Oracle Insurance Revenue Management and Billing Universal Cloud Service are authorized to access the following module:

Oracle Insurance Revenue Management and Billing

Usage Limits: The Oracle Insurance Revenue Management and Billing Universal Cloud Service is subject to usage

limits based on:

The maximum amount of Hosted $M in Application Annual Revenue as defined in Your order

Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production.


Oracle Insurance Revenue Management and Billing Universal Cloud Service requires Your Identity provider to be compliant with SAML 2.0 (for Web login) and JWT (for REST services) for Authentication. In absence of a compliant Identity provider, You are required to subscribe to and manage Identity Cloud Service (IDCS) on Oracle Cloud.

The following usage limits apply per Hosted $M in Application Annual Revenue Environment (Production, and Non-Production) as stated in Your order:


Production Database

Storage (GB)


(GB)

Non-Production Database

Storage (GB)


(GB)

> $65 M - $100M in AAR (xSmall) 256 250 256 250

> $100M - $250M in AAR (small)

512 350 512 350

>$250M - $500 M in AAR (medium)

1024 400 1024 400

>$500 M - $1,000 in AAR (large)

2048 600 2048 600

The upper limits for the service for the given deployment size is as below:


Licensing Slabs ($ M AAR ) <100 <250 < 500 <1000

Billing






Scenario 2 – Pass through charges



Pass through Bill lines generated per hour 100,000 250,000 500,000 1000,000


Scenario 1: Daily rating not required


800,000 2,000,000 4,000,000 8,000,000



Scenario 2:Daily rating required (rate individual transactions)


200,000 500,000 1,000,000 2,000,000



Scenario 3:Daily rating required (Aggregate and then rate transactions)

No. of Inbound transactions (Includes derived transactions)

400,000 1,000,000 2,000,000 4,000,000



Online Requests


40 120 240 480






Oracle Insurance

Revenue Management

and Billing Universal

Cloud Service






Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Per 1K Hosted

Insurance Plan Members

Part #: B90870

Users of the Oracle Insurance Revenue Management and Billing Healthcare Cloud Service are authorized to access the following module:


Usage Limits: The Oracle Insurance Revenue Management and Billing Healthcare Cloud Service is subject to usage

limits based on:

a maximum number of 1K Hosted Insurance Plan Members as defined in Your order.

Your use of the Oracle Cloud Service to process Your (or Your affiliates’) health plan product offerings for former members (i.e. inactive members) shall not be counted for licensing purposes, up to a maximum of 10% of the total number of 1K Hosted Insurance Plan Members as defined in Your order. Inactive members in excess of 10% of the total of 1K Hosted Insurance Plan Members as defined in Your order will be counted for licensing purposes

Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production .


Oracle Insurance Revenue Management and Billing Healthcare Cloud Service requires Your Identity provider to be compliant with SAML 2.0 (for Web login) and JWT (for REST services) for Authentication. In absence of a compliant Identity provider, You are required to subscribe to and manage Identity Cloud Service (IDCS) on Oracle Cloud.The following usage limits apply per number of 1K Hosted Insurance Plan Members per Environment (Production, and Non-Production) as stated in Your order:

Usage Limits by metric (1,000 Insurance Plan Members):

Production Database

Storage (GB)


(GB)

Non-Production Database

Storage (GB)


(GB)

>130K - 200K IPM (xSmall) 256 250 256 250

>200K - 500K IPM (Small)

512 350 512 350

>500K – 1,000K IPM (Medium)

1024 400 1024 400

>1,000K – 2,000K IPM (large)

2048 600 2048 600

Standard Parameters / Cloud Sizing for HC

xSmall Small Medium Large

1K Plan Members < 200 < 500 <1000 <2000

Billing






Scenario 2 – Pass through charges



Pass through Bill lines generated per hour

100,000 250,000 500,000 1000,000


Scenario 1: Daily rating not required


800,000 2,000,000 4,000,000 8,000,000

Transaction processed per hour

400,000 1,000,000 2,000,000 4,000,000


Scenario 2:Daily rating required


200,000 500,000 1,000,000 2,000,000


50,000 125,000 250,000 500,000


Scenario 3:Daily rating required (aggregate and then rate transactions)


400,000 1,000,000 2,000,000 4,000,000


100,000 250,000 500,000 1,000,000


Online Requests

Real time peak concurrent requests (UI users and web service calls)

40

120 240 480







Oracle Insurance

Revenue Management

and Billing Healthcare

Cloud Service




Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB


Part #: B90865

Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Production Database Storage

increases the storage capacity per month for a single Production Environment of the Oracle Insurance Revenue

Management and Billing Cloud Service. Additional Database storage can be purchased subject to a limit across

base service database storage + additional database storage subscribed.


Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Non-


Part #: B90867

Oracle Insurance Revenue Management and Billing Storage Cloud Service, Additional 256 GB Non-Production

Database storage increases the storage capacity per month for a single Non-Production Environment of the Oracle

Insurance Revenue Management and Billing Cloud Service. Additional Database storage can be purchased subject

to a limit across base service database storage + additional database storage subscribed.

Oracle Cloud Policies and Pillar Documentation:




Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Industry Cloud Service pillar documentation which may be viewed at www.oracle.com/contracts.

Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB


Part #: B90866

Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB Production File Storage

increases the storage capacity per month for a single Production Environment of the Oracle Insurance Revenue

Management and Billing Cloud Service.


Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB Non-


Part #: B90868

Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Non-Production File Storage

increases the storage capacity per month for a single Non-Production Environment of the Oracle Insurance

Revenue Management and Billing Cloud Service.


Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production

Expanded Environment– Instance

Part #: B90861, B90862, B90863, B90864

The Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment is designed for activities such as data migration from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not be able to run in the Additional Non-Production Expanded Environment. Each Additional Non-Production Expanded Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment is the same as the schedule for Your Production Environment.





The Service Level Targets for the Oracle Insurance Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Environment(s).

Usage Limits: The Oracle Insurance Revenue Management and Billing Cloud Service Additional Non-Production Expanded Environment is subject to usage limits based upon:



Usage Limits by metric (Hosted $M in Application Annual Revenue OR Hosted Insurance Plan Members ):

Part # Database Storage (GB)

File Storage (GB)

Additional Extra Small Non-Production Expanded Environment

(> $65 M - $100M in AAR /

>130K - 200K IPM )

B90861

256 250

Additional Small Non-Production Expanded Environment

($100M - $250M in AAR /

>200K - 500K IPM )

B90862 512 350

Additional Medium Non-Production Expanded Environment

(>$250M - $500 M in AAR / >500K – 1,000K IPM )

B90863 1024 400

Additional Large Non-Production Expanded Environment (>$500 M - $1,000 / >1,000K – 2,000K IPM )

B90864 2048 600




Retired Skus

Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Hosted

$M in Application Annual Revenue

Retired Part #: B88169

Users of the Oracle Financial Services Revenue Management and Billing Universal Cloud Service are authorized to access the following module:


Usage Limits: The Oracle Financial Services Revenue Management and Billing Universal Cloud Service is subject to usage limits based on:


Oracle will provision two Environments per Customer Deployment of this Oracle Cloud Service: Production and Non-Production (UAT).

Production to Non-Production (UAT) Environment refreshes may be provided, at Your request, no more than once per quarter provided that the database and file storage sizes of the Non-Production Environment are equal to or greater in size than the Production Environment database and file storage.


The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production, and UAT) as stated in Your order:



(GB) Production File

Storage (GB) Non-Production (UAT) Database Storage (GB)

Non-Production (UAT) File Storage (GB)

Up to $200 M in AAR (small)

700 300 700 300


1200 350 1200 350

>$500 M - $1,000 M in AAR (large)

2600 550 2600 550

>$1,000 M - $1,500 M in AAR (xlarge)

3700 1050 3700 1050

>$1,500 M - $2,500 M in AAR (xxlarge)

4600 2050 4600 2050



Standard Parameters / Cloud Sizing small Medium Large xLarge xxLarge

Metric: Hosted $M in Application Annual

Revenue <200 < 500 <1000 <1500 <2500

Accounts 150,000 300,000 600,000 1,500,000 5,000,000

Bills generated per month 100,000 200,000 400,000 800,000 1,500,000

Bill segments per month 800,000 1,500,000 3,000,000 6,000,000 12,000,000

No. of calculation lines per segment 7 10 10 10 10

No. of transactions per day 500,000 1,500,000 2,000,000 2,500,000 5,000,000

No. of derived transactions (account Product usage) 2 3 4 6 6

Products 50 100 500 1,000 2,000

Online UI / Web Service Calls

No. of peak concurrent users 80 160 240 480 960






Oracle Financial Services

Revenue Management and

Billing Universal Cloud

Service




Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service

– Hosted $M in Application Annual Revenue


Users of the Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service are authorized to access the following module:




Usage Limits: The Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service is subject to usage limits based on:


Oracle will provision two Environments per Customer Deployment of this Oracle Cloud Service: Production and Non-Production (UAT).

Production to Non-Production (UAT) Environment may be refreshed, at Your request, no more than once per quarter provided that the database and file storage sizes are equal to or greater in size than the Production Environment database and file storage.


The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production,

and UAT) as stated in Your order:


Production Database

Storage (GB)


(GB)

Non-Production UAT

Database Storage (GB)

Non-Production

UAT File Storage (GB)


700 300 700 300


1200 350 1200 350

>$500 M - $1,000 M in AAR (large)

2600 550 2600 550

>$1,000 M - $1,500 M in AAR (xlarge)

3700 1050 3700 1050

>$1,500 M - $2,500 M in AAR (xxlarge)

4600 2050 4600 2050


Standard Parameters / Cloud Sizing for Universal Banking Service small Medium Large xLarge xxLarge

Licensing Slabs ($ M AAR ) <200 < 500 <1000 <1500 <2500

Accounts 150,000 300,000 600,000 1,500,000 5,000,000


Bill segments per month 800,000 1,500,000 3,000,000 6,000,000 12,000,000

No of calculation lines per segment 7 10 10 10 10

No of transactions per day 500,000 1,500,000 2,000,000 2,500,000 5,000,000

No of derived transactions (Account Product usage) 2 3 4 6 6

Products 50 100 500 1,000 2,000


No of peak concurrent users 80 160 240 480 960








Management and Billing Wholesale

Banking Cloud Service




Oracle Financial Services Revenue Management and Billing Cloud Service – Analytics Option –

Per Hosted $M in Application Annual Revenue


Users of the Oracle Financial Services Revenue Management and Billing Cloud Service - Analytics Option are authorized to access the following module:

Oracle Financial Services Revenue Management and Billing Extractors and Schema

Oracle Financial Services Revenue Management and Billing Analytics

Usage Limits: The Oracle Financial Services Revenue Management and Billing Cloud Service – Analytics Option is subject to usage limits based on:


Oracle will provision two Environments per Deployment of this Option: Production and Non-Production (UAT).

Production to Non-Production (UAT) Environment refreshes will follow the same refresh cycle as that requested for the Oracle Financial Services Revenue Management and Billing Universal Cloud Service and Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service

The following usage limits apply per metric of Hosted $M in Application Annual Revenue per Environment, as

stated in Your order:


Production Database Storage (GB)

Non-Production UAT Database Storage (GB) # of Analytics Users

Up to $200 M in AAR (small) 1300 1300 25


2000 2000 50

>$500 M - $1,000 M in AAR (large)

3800 3800 100

>$1,000 M - $1,500 M in AAR (xlarge)

5200 5200 250



>$1,500 M - $2,500 M in AAR (xxlarge)

6000 6000 500


Cloud Policies referenced below, the same service level targets as defined for the Oracle Financial Services

Revenue Management and Billing Universal Cloud Service and Oracle Financial Services Revenue Management and

Billing Wholesale Banking Cloud Service will apply for this Cloud Service:

Cloud Service Recovery Time Objective (RTO)




Management and Billing Cloud

Service – Analytics Option


The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Industry Cloud Service pillar documentation which may be viewed at www.oracle.com/contracts.

Oracle Financial Services Revenue Management and Billing Additional 500 GB Production

Storage Cloud Service


The Oracle Financial Services Revenue Management and Billing Additional 500 GB Production Storage Cloud

Service increases the storage capacity per month for a single Production Environment of the Oracle Financial

Services Revenue Management and Billing Cloud Service. Storage will be equally distributed across database and

file storage (i.e., 50% database/50% file storage). Additional storage can be purchased subject to a limit of 6TB

across base service database storage + additional database storage subscribed.


Oracle Financial Services Revenue Management and Billing Additional 500 GB Non-Production






The Oracle Financial Services Revenue Management and Billing Additional 500 GB Non-Production Storage Cloud

Service increases the storage capacity per month for a single Non-Production Environment of the Oracle Financial

Services Revenue Management and Billing Cloud Service. Storage will be equally distributed across database and

file storage (i.e., 50% database/50% file storage). Additional storage can be purchased subject to a limit of 6TB

across base service database storage + additional database storage subscribed.


Oracle Financial Services Revenue Management and Billing Additional Non-Production

Expanded Environment Cloud Service – Instance


The Oracle Financial Services Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service is designed for activities such as data migration from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not be able to run in the Additional Non-Production Expanded Environment. Each Additional Non-Production Expanded Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment is the same as the schedule for Your Production Environment. Production to Additional Non-Production Expanded refreshes will not be provided. The Service Level Targets for the Oracle Financial Services Revenue Management and Billing Cloud Service do not

apply to the Additional Non-Production Expanded Environment(s).

Usage Limits: The Oracle Financial Services Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service is subject to usage limits based upon:


Production to Additional Non-Production Expanded Environment refreshes will not be provided.


Metric Database Storage (GB)

File Storage (GB)

Up to $200 M in AAR (small) 700 300

>$200 M - $500 M in AAR (medium) 1200 350

>$500 M - $1,000 M in AAR (large) 2600 550

>$1,000 M - $1,500 M in AAR (X Large) 3700 1050

>$1,500 M - $2,500 M in AAR (XX Large) 4600 2050




Oracle Insurance Revenue Management and Billing Universal Cloud Service – Per Hosted $M

in Application Annual Revenue


Users of the Oracle Insurance Revenue Management and Billing Universal Cloud Service are authorized to access the following module:


Usage Limits: The Oracle Insurance Revenue Management and Billing Universal Cloud Service is subject to usage

limits based on:


Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production (UAT).

Production to Non-Production (UAT) Environment may be refreshed, at Your request, no more than once per quarter provided that the database and file storage sizes are equal to or greater in size than the Product Environment database and file storage.


The following usage limits apply per Hosted $M in Application Annual Revenue Environment (Production, and UAT)

as stated in Your order:

Usage Limits by metric ($M in Application Annual Revenue):

Production Database

Storage (GB)


(GB)

Non-Production UAT Database Storage (GB)

Non-Production UAT File Storage

(GB)

Up to $200M in AAR (small)

700 300 700 300

>$200M - $500 M in AAR medium)

1200 350 1200 350

>$500 M - $1,000 in AAR large)

2600 550 2600 550

>$1,000 M - $1,500 M in AAR (xlarge)

3700 1050 3700 1050

>$1,500 M - $2,500 M in AAR (xxlarge)

4600 2050 4600 2050


Standard Parameters / Cloud Sizing for Universal Banking Service small Medium Large xLarge xxLarge

Licensing Slabs ($ M AAR ) <200 < 500 <1000 <1500 <2500

Accounts 150,000 300,000 600,000 1,500,000 5,000,000


Bill Segments per month 800,000 1,500,000 3,000,000 6,000,000 12,000,000

No of Calculation lines per segment 7 10 10 10 10

No of transactions per day 500,000 1,500,000 2,000,000 2,500,000 5,000,000

No of derived transactions (Account 2 3 4 6 6


Product usage)

Products 50 100 500 1,000 2,000








Oracle Insurance

Revenue Management

and Billing




Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Per 1K Hosted

Insurance Plan Members


Users of the Oracle Insurance Revenue Management and Billing Healthcare Cloud Service are authorized to access the following module:


Usage Limits: The Oracle Insurance Revenue Management and Billing Healthcare Cloud Service is subject to usage

limits based on:

a maximum number of 1K Hosted Insurance Plan Members as defined in Your order.

Your use of the Oracle Cloud Service to process Your (or Your affiliates’) health plan product offerings for former members (i.e. inactive members) shall not be counted for licensing purposes, up to a maximum of 10% of the total number of 1K Hosted Insurance Plan Members as defined in Your order. Inactive members in excess of 10% of the total of 1K Hosted Insurance Plan Members as defined in Your order will be counted for licensing purposes

Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production (UAT).Production to Non-Production (UAT) Environment may be refreshed, at Your request, no more than once per quarter provided that the database and file storage sizes are equal to or greater in size than the Product Environment database and file storage.




The following usage limits apply per number of 1K Hosted Insurance Plan Members per Environment (Production,

and UAT) as stated in Your order:

Usage Limits by metric (1,000 Insurance Plan Members):

Production Database

Storage (GB)


(GB)

Non-Production

UAT Database

Storage (GB)

Non-Production

UAT File Storage (GB)

Up to 500K IPM (small) 700 300 700 300

>500 K – 1,000 IPM (medium)

1200 350 1200 350

>1,000 – 1,500 IPM (large)

2600 550 2600 550

>1,500 – 2,500 IPM (xlarge)

3700 1050 3700 1050

>2,500 – 4,000 IPM (xxlarge)

4600 2050 4600 2050

Standard Parameters / Cloud Sizing for HC small Medium Large xLarge xxLarge

1K Plan Members < 500 <1000 <1500 <2500 <4000

Total Plan Memberships 1,500,000 3,000,000 6,000,000 10,000,000 20,000,000

Bill segments per billing cycle 750,000 1,500,000 3,000,000 5,000,000 10,000,000

Bills generated per month 50,000 100,000 150,000 300,000 400,000

No of derived transactions (Account Product usage) 1,000,000 2,000,000 4,500,000 10,000,000 16,000,000

Products 50 100 500 1,000 2,000








Oracle Insurance

Revenue Management

and Billing






Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option – Per

Hosted $M in Application Annual Revenue


Users of the Oracle Insurance Revenue Management and Billing Cloud Service - Analytics Option are authorized to access the following module:

Oracle Insurance Revenue Management and Billing Extractors and Schema

Oracle Insurance Revenue Management and Billing Analytics

Usage Limits: The Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option is subject to usage limits based on:



Production to Non-Production (UAT) Environment refreshes will follow the same refresh cycle as that requested for the Oracle Insurance Revenue Management and Billing Universal Cloud Service

The following usage limits apply per metric of Hosted $M in Application Annual Revenue per Environment as

stated in Your order:

Usage Limits by Metric (Hosted $M in Application Annual Revenue):


Non-Production

UAT Database Storage (GB)

# of Analytics Users


1300 1300 25


2000 2000 50

>$500 M - $1,000 M in AAR (large)

3800 3800 100

>$1,000 M - $1,500 M in AAR (xlarge)

5200 5200 250

>$1,500 M - $2,500 M in AAR (xxlarge)

6000 6000 500


Cloud Policies referenced below, the same service level targets as defined for the Oracle Insurance Revenue

Management and Billing Cloud Service will apply for this Cloud Service:




Oracle Insurance Revenue







Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option – Per 1K

Hosted Insurance Plan Members


Users of the Oracle Insurance Revenue Management and Billing Cloud Service - Analytics Option are authorized to access the following module:

Oracle Insurance Revenue Management and Billing Extractors and Schema

Oracle Insurance Revenue Management and Billing Analytics

Usage Limits: The Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option is subject to usage limits based on:

The maximum amount of 1K Hosted Insurance Plan Members as defined in Your order

Your use of the Oracle Cloud Service to process Your (or Your affiliates’) health plan product offerings for former members (i.e. inactive members) shall not be counted for licensing purposes, up to a maximum of 10% of the total number of 1K Hosted Insurance Plan Members as defined in Your order. Inactive members in excess of 10% of the total of 1K Hosted Insurance Plan Members as defined in Your order will be counted for licensing purposes.


Production to Non-Production (UAT) Environment refreshes will follow the same refresh cycle as that requested for the Oracle Insurance Revenue Management and Billing Healthcare Cloud Service

The following usage limits apply per metric of 1K Hosted Insurance Plan Members per Environment as stated in Your order:

Usage Limits by metric (1K Hosted Insurance Plan Members):


Non-Production UAT Database Storage (GB)

# of Analytics Users

Up to 500K IPM (small) 1300 1300 25

>500 K – 1,000 IPM (medium)

2000 2000 50

>1,000 – 1,500 IPM (large)

3800 3800 100

>1,500 – 2,500 IPM (xlarge)

5200 5200 250

>2,500 – 4,000 IPM (xxlarge)

6000 6000 500


Cloud Policies referenced below, the same service level targets as defined for the Oracle Insurance Revenue

Management and Billing Cloud Service will apply for this Cloud Service:






Oracle Insurance Revenue






Oracle Insurance Revenue Management and Billing Additional 500 GB Production Storage

Cloud Service


Oracle Insurance Revenue Management and Billing Additional 500 GB Production Storage Cloud Service increases

the storage capacity per month for a single Production Environment of the Oracle Insurance Revenue Management

and Billing Cloud Service. Storage will be equally distributed across database and file storage (i.e., 50%

database/50% file storage). Additional storage can be purchased subject to a limit of 6TB across base service

database storage + additional database storage subscribed.


Oracle Insurance Revenue Management and Billing Additional 500 GB Non-Production



Oracle Insurance Revenue Management and Billing Additional 500 GB Non-Production Storage Cloud Service

increases the storage capacity per month for a single Non-Production Environment of the Oracle Insurance

Revenue Management and Billing Cloud Service. Storage will be equally distributed across database and file

storage (i.e., 50% database/50% file storage). Additional storage can be purchased subject to a limit of 6TB across

base service database storage + additional database storage subscribed.






Oracle Insurance Revenue Management and Billing Additional Non-Production Expanded

Environment Cloud Service – Instance


The Oracle Insurance Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service is designed for activities such as data migration from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not be able to run in the Additional Non-Production Expanded Environment. Each Additional Non-Production Expanded Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment is the same as the schedule for Your Production Environment. Production to Additional Non-Production Expanded Environment refreshes will not be provided. The Service Level Targets for the Oracle Insurance Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Environment(s). Usage Limits: The Oracle Insurance Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service is subject to usage limits based upon:


Production to Additional Non-Production Expanded Environment refreshes will not be provided.


Metric: Hosted $M in Application Annual Revenue

Database Storage (GB)

File Storage (GB)

Up to $200 M in AAR / Up to 500K IPM (small) 700 300

>$200 M - $500 M in AAR / >500 K – 1,000 IPM (medium)

1200 350

>$500 M - $1,000 M in AAR / >1,000 – 1,500 IPM (large)

2600 550

>$1,000 M - $1,500 M in AAR / >1,500 – 2,5000 IPM (X Large)

3700 1050

>$1,500 M - $2,500 M in AAR / >2,500 – 4,000 IPM (XX Large)

4600 2050




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