oracle financial services global business unit · oracle financial services gbu – service...

Oracle Financial Services GBU – Service Descriptions 1

Oracle Financial Services Global Business Unit

Oracle Financial Services & Insurance

Revenue Management and Billing Cloud Service

Service Descriptions and Metrics

July 16, 2020


Table of Contents

Metric Definitions .................................................................................................................................................. 4 1K Hosted Insurance Plan Members ............................................................................................................................................ 4 Hosted $M in Application Annual Revenue.................................................................................................................................. 4 Instance ........................................................................................................................................................................................ 4

Glossary ................................................................................................................................................................. 4 Database Storage ......................................................................................................................................................................... 4 File Storage .................................................................................................................................................................................. 4 Non-Production Environment ...................................................................................................................................................... 4 Production Environment .............................................................................................................................................................. 5 Non-Production Expanded Environment ..................................................................................................................................... 5 Customer Deployment ................................................................................................................................................................. 5 Account ........................................................................................................................................................................................ 5 Bills generated per month............................................................................................................................................................ 5 Product ......................................................................................................................................................................................... 5 Average Bill Lines per Bill ............................................................................................................................................................. 5 Bill lines generated per hour ........................................................................................................................................................ 5 Rate Billable Charges .................................................................................................................................................................... 5 No. of Inbound transactions ........................................................................................................................................................ 5 Derived Transactions.................................................................................................................................................................... 5 Daily Rating .................................................................................................................................................................................. 5 Pass through Billable charges ....................................................................................................................................................... 5 Transactions processed per hour ................................................................................................................................................. 6 Real Time peak Concurrent Requests .......................................................................................................................................... 6 Hosted Named User ..................................................................................................................................................................... 6 Transaction Data .......................................................................................................................................................................... 6 Financial Data ............................................................................................................................................................................... 6 Reporting User ............................................................................................................................................................................. 6

Oracle Financial Services Revenue Management and Billing Cloud Service - Service Descriptions .......................... 6 Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Hosted $M in Application Annual Revenue ....................................................................................................................................................................................... 6 Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service – Hosted $M in Application Annual Revenue ......................................................................................................................................................................... 11 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non- Production Environment - Instance ...................................................................................................................................................................................... 15 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 256 GB Production Database Storage 16 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 256 GB Non-Production Database Storage ....................................................................................................................................................................................... 16 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 250 GB Production File Storage ........ 17 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 250 GB Non-Production File Storage . 17 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment – Instance ................................................................................................................................................................................... 17 Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Reporting Option – Per Hosted $M in Application Annual Revenue ...................................................................................................................................................... 18 Oracle Financial Services Revenue Management and Billing Wholesale Cloud Service – Reporting Option – Per Hosted $M in Application Annual Revenue ...................................................................................................................................................... 19 Oracle Financial Services Revenue Management and Billing Cloud Service , Additional Non-Production Environment with Reporting Option - Instance ....................................................................................................................................................... 20 Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment with Reporting Option – Instance .............................................................................................................................................. 21

Oracle Insurance Revenue Management and Billing Cloud Service –Service Descriptions .................................... 22 Oracle Insurance Revenue Management and Billing Universal Cloud Service – Per Hosted $M in Application Annual Revenue ................................................................................................................................................................................................... 22 Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Per 1K Hosted Insurance Plan Members ..... 26 Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Environment - Instance ....... 31 Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Production Database Storage ............ 32


Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Non-Production Database Storage .... 32 Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB Production File Storage ...................... 32 Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB Non-Production File Storage .............. 33 Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment– Instance ...................................................................................................................................................................................... 34 Oracle Insurance Revenue Management and Billing Universal Cloud Service – Reporting Option – Per Hosted $M in Application Annual Revenue ...................................................................................................................................................... 35 Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Reporting Option – Per 1K Hosted Insurance Plan Members ............................................................................................................................................................................ 36 Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Environment with Reporting Option - Instance ........................................................................................................................................................................ 36 Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment with Reporting Option – Instance ...................................................................................................................................................... 38

Retired Skus ......................................................................................................................................................... 39 Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Hosted $M in Application Annual Revenue ..................................................................................................................................................................................... 39 Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service – Hosted $M in Application Annual Revenue ......................................................................................................................................................................... 40 Oracle Financial Services Revenue Management and Billing Cloud Service – Analytics Option – Per Hosted $M in Application Annual Revenue ......................................................................................................................................................................... 42 Oracle Financial Services Revenue Management and Billing Additional 500 GB Production Storage Cloud Service ................. 43 Oracle Financial Services Revenue Management and Billing Additional 500 GB Non-Production Storage Cloud Service ......... 43 Oracle Financial Services Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service – Instance ................................................................................................................................................................................... 44 Oracle Insurance Revenue Management and Billing Universal Cloud Service – Per Hosted $M in Application Annual Revenue ................................................................................................................................................................................................... 45 Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Per 1K Hosted Insurance Plan Members ..... 46 Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option – Per Hosted $M in Application Annual Revenue ..................................................................................................................................................................................... 48 Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option – Per 1K Hosted Insurance Plan Members .................................................................................................................................................................................... 49 Oracle Insurance Revenue Management and Billing Additional 500 GB Production Storage Cloud Service ............................. 50 Oracle Insurance Revenue Management and Billing Additional 500 GB Non-Production Storage Cloud Service ..................... 50 Oracle Insurance Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service – Instance ...................................................................................................................................................................................... 51 Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Hosted $M in Application Annual Revenue ..................................................................................................................................................................................... 52 Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service – Hosted $M in Application Annual Revenue ......................................................................................................................................................................... 54 Oracle Insurance Revenue Management and Billing Universal Cloud Service – Per Hosted $M in Application Annual Revenue ................................................................................................................................................................................................... 56 Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Per 1K Hosted Insurance Plan Members ..... 58


Metric Definitions

1K Hosted Insurance Plan Members is defined as one thousand Hosted Insurance Plan Members. An

Insurance Plan Member is an individual member in Your (or Your affiliates’) health plan product offerings

processed by the Oracle Cloud Service. Individuals who are members of multiple health plan product offerings

processed through the Oracle Cloud Service shall only be deemed to be a single Insurance Plan Member.

Hosted $M in Application Annual Revenue is defined as one million U.S. dollars, (Insert equivalent

amount in local currency in these parens using the corporate treasury exchange rate Pricing > Pricing Tools > Local Pricing Exchange Rates), excluding taxes, billed during a fiscal year by Your businesses that use the Oracle Cloud Services.

Aggregate Bills is defined as the greater of either (a) the total number of bills generated via the Oracle Cloud

Services across all entity accounts per calendar month by the Oracle Cloud Service, or (b) the quotient of the total number of bill lines contained across all bills described in item (a) divided by five (5) and rounded up to the nearest whole number.1.

Instance is defined as a single Customer Deployment of the Oracle Cloud Service. For details of deployment

specific to an Oracle Cloud Service, please refer to the service descriptions/ entitlements associated with that service.

Glossary

Database Storage is defined as the total space allocated at the operating system level for database operations,

not including database executables.

File Storage is defined as the total space allocated for deployment, reporting and SFTP access.

Non-Production Environment may be either a Test, UAT or Training Environment provided to You as part of

the Cloud Services. The Non-Production Environment(s) are specifically sized and designed for testing and training purposes and may not be used for production purposes or for performance or stress testing. Any service levels, performance targets and disaster recovery described for the applicable Oracle Cloud Service are not applicable to Non-Production Environments.

1 For explanatory purposes, example (A): if there are two bills in a given calendar month, one with eighteen (18)

bill lines and one with three (3) bill lines, then the Aggregate Bill count for such month is five (5), because the

quotient of bill lines ((18 + 3)/5=4.2, rounded up to 5) is greater than the total number of bills (2); and example (B):

if there are two bills in a given calendar month, one with two (2) bill lines and one with three (3) bill lines, then the

Aggregate Bill count for such month is two (2), because the total number of bills (2) is greater than the quotient of

bill lines ((2+3)/5 = 1).


Production Environment is defined as the environment provided to You as part of the Oracle Cloud Service

that is designed for daily commercial use and production operations of live data. Unless otherwise specified, a

single Production Environment is provided for an Oracle Cloud Service.

Non-Production Expanded Environment may be purchased and used for activities such as data migration

from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not

be able to run in the Non-Production Expanded Environment. The Non-Production Expanded Environment(s) are

specifically sized and designed for testing and training purposes and may not be used for production purposes or

for performance or stress testing. Any service levels, performance targets and disaster recovery described for the

applicable Oracle Cloud Service are not applicable to Non-Production Expanded Environments.

Customer Deployment (for purposes of Oracle Financial Services Revenue Management and Billing Cloud

Service) consists of two Environments: Production, and Non-Production.

Account is defined as an entity account created in the system for which usage is calculated and bills are

generated.

Bills generated per month is defined as the total number of bills generated across all entity accounts per

calendar month by the system.

Product is defined as different offerings defined in the system by the end user for pricing and billing.

Average Bill Lines per Bill is defined as the average number of bill lines generated per Bill, across all Bills for

the entity accounts held in the system. A Bill contains one or more bill lines . A bill line typically indicates charges

for usage of particular offerings defined in the system.

Bill lines generated per hour indicates the bill lines that can be generated per hour for entity accounts held

in the system. This is for indicative purpose and may vary on the site configuration and other factors. The

estimation includes standard Product billing jobs.

Bill lines is defined as lines of charge for products or services that are being billed via the Oracle Cloud Service,

including either pass-through charges (charges calculated by other systems and billed via the Oracle Cloud Service)

or charges calculated within the Oracle Cloud Service)

Rate Billable Charges refers to process of calculating the amount to be billed to customer for usage of Product

services against entity accounts held in the system.

No. of Inbound transactions is defined as the total number of transactions fed into ORMB by external

systems that will be used for pricing and billing.

Derived Transactions refers to sub-transactions derived from usage transactions fed by external system in

ORMB for creating billable charges for given Accounts and Products/ services.

Daily Rating refers to process of calculating the charges on a given account for usage of a Product/service for

given inbound transactions. This process rate the inbound transactions and generate pass through billable charges.

Pass through Billable charges are pre-calculated charges with the amount to be billed. Rating is not required

for these charges.


Transactions processed per hour indicates the inbound transactions that can be processed in an hour. and

may vary on the site configuration and other factors. The number of inbound transactions processed per hour

includes standard Product transaction processing jobs.

Real Time peak Concurrent Requests is defined as the maximum number of concurrent web requests in

the system at any time. This includes web service calls and UI users.

Hosted Named User is defined as an individual authorized by you to access the Oracle Cloud Service,

regardless of whether the individual is actively accessing the Oracle Cloud Service at any given time.

Transaction Data is defined as the service usage transactions fed into ORMB by external system and derived

transactions

Financial Data is defined as the billing and payments data maintained in ORMB service.

Reporting User is defined as an individual authorized by You to access the Reporting option of this Oracle Cloud

Service.

Oracle Financial Services Revenue Management and Billing Cloud Service -

Service Descriptions

Oracle Financial Services Revenue Management and Billing Universal Cloud Service –

Aggregate Bills

Part #: B92728

Users of the Oracle Financial Services Revenue Management and Billing Universal Cloud Service are authorized to access the following module:

Oracle Financial Services Revenue Management and Billing

Usage Limits: The Oracle Financial Services Revenue Management and Billing Universal Cloud Service is subject to usage limits based on:

The maximum number of Aggregate Bills as defined in Your order.

Oracle will provision two Environments per Customer Deployment of this Oracle Cloud Service: Production and Non-Production.

Additional Non-Production and Non-Production Expanded Environments may be purchased subject to additional fees.

Production to Non-Production Environment refreshes may be provided, at Your request, no more than once per quarter provided that the database and file storage sizes of the Non-Production Environment are


equal to or greater in size than the Production Environment database and file storage. Oracle Financial Services Revenue Management and Billing Universal Cloud Service will come with Oracle Identity Cloud Service (IDCS) integration.

You may either choose to use IDCS as Identity provider OR integrate Your existing identity provider with IDCS. If You need to integrate Your existing identity provider, it should be compliant with SAML 2.0 (for Web authentication).

You will be allowed Identity federation for only one SAML identity provider as per foundation version of IDCS2. Identity federation configuration will be Your responsibility.

You may purchase additional data storage for Your Production and Non-Production Environments, subject to additional fees.

The following usage limits apply per Environment (Production, and Non-Production) as stated in Your order:

2 For information on Administering Oracle Identity Cloud Service, refer to the Program Documentation on

docs.oracle.comCloud PlatformIdentityView pricing tiers and features.

https://docs.oracle.com/en/

https://docs.oracle.com/en/cloud/paas/index.html

https://docs.oracle.com/en/cloud/paas/identity-cloud/index.html


Usage Limits by metric ( Aggregate Bills :

Production Database Storage

Production File Storage

Non-Production Database Storage

Non-Production File Storage (GB)

> 20K – 50K Aggregate Bills(Extra Small) 512 GB 350 GB 512 GB 350 GB

> 50K – 100K Aggregate Bills(Small)

1 TB 450 GB 1 TB 450 GB

> 100K – 200K Aggregate Bills (Medium)

2 TB 550 GB 2 TB 550 GB

> 200K – 400K Aggregate Bills (Large)

4 TB 800 GB 4 TB 800 GB

> 400K – 1000K Aggregate Bills (Extra Large)

12 TB 1.5 TB 12 TB 1.5 TB

> 1000K – 2000K Aggregate Bills (Double Extra Large)

24 TB 3 TB 24 TB 3 TB

The upper limits for the service for the given deployment size is as described below:

Standard Parameters / Cloud Sizing

Extra Small Small Medium Large

Extra Large

Double Extra Large

Metric: Aggregate Bills

>20K –

50K >50K – 100K

>100K-200K

>200K-400K

>400K-1000K

>1000K-2000K

Billing

Scenario 1-Rate billable charges

Bill lines generated per hour

50,000 125,000 250,000 500,000

1,500,000 3,000,000

Scenario 2 – Pass through Charges

Pass through Bill lines generated per hour

100,000 250,000 500,000 1,000,000

3,000,000 6,000,000

Transaction Processing

Scenario 1:Daily rating not


required

No. of Inbound transactions per month (Includes derived transactions)

3,000,00

0 6,000,000 12,000,000 24,000,000

72,000,000

144,000,000

Transaction processed per hour

300,000 7500,000 1,500,000 3,000,000

7,000,000 14,000,000

Scenario 2: Daily rating required

No. of inbound transactions per month (includes derived transactions)

1,500,00

0 3,000,000 6,000,000 12,000,000

36,000,000

72,000,000


50,000 125,000 250,000 500,000

1,500,000 3,000,000

Online Requests

Real time peak concurrent requests (UI users and Web Service Calls)

40

100 180 360

700 1400

Maximum number of Active users

80 200 400 800

2500 5000

Service Level Targets: For purposes of Disaster Recovery and System Availability Level as described in the Oracle

Cloud Policies referenced below, this Oracle Cloud Service has the following service level targets:

Oracle Cloud Service Recovery Time Objective (RTO)

Recovery Point Objective (RPO)

Target System Availability

Oracle Financial Services

Revenue Management and

Billing Universal Cloud Service

4 hours 1 hour 99.5%

The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software.

Data Retention: The standard data retention allowance for this Oracle Cloud Service is as follows:

Data Element Maximum Retention period

Transaction Data 4 years

Financial Data 7 years

Staging Data 90 days

Audit logs 1 years

Application logs 90 days

Database logs 90 days

Any data or data files exceeding this data age threshold are promptly removed or rendered inaccessible from the system. You may purchase additional storage for maintaining the data in the system as per the retention period depending on the usage of the service.


THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY HEALTH, PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Gate Reviews:

Configurations and extensions gate review: Oracle will provide up to two (2) reviews (which shall total no

more than fourteen (14) days) to evaluate Your configuration and extensions, to assess that You are maximizing solution standardization and to identify clear performance risks.

Operational readiness gate review: Oracle will provide no more than one (1) review (which shall total no more than seven (7) days) to assess the readiness of Your solution for production and go live support.

Oracle will not go live until You have passed the operational readiness review for the Cloud Service. You are responsible for:

Overall setup project management, including responsibility for management of the scope, the project plan/schedule and budget.

End-user training activities and organizational change management.

Leading and managing the user system review.

Coordinating with external vendors or service providers to manage dependencies that could impact the overall project scope and schedule.

Designating a project manager who shall be responsible for coordinating Your activities and responsibilities with respect to provisioning these Oracle Cloud Services.

Business process change activities including end-user communication (e.g., status updates, newsletters, forums, etc.).

Planning and executing all testing activities.

All cut-over and roll-out activities.

Business intelligence or data warehouse implementation/integration (if required).

Procuring, setting up or otherwise provisioning any additional hardware, software or services as required

Providing any network hardware and/or software that may be required to connect to this Oracle Cloud Service

Designing and testing configurations and extensions to ensure they do not adversely affect performance.

Gate reviews

o You must schedule the first configurations and extensions gate review. This review may not occur before all extensions have been identified and associated solution designs have been finalized. If You request a second, it may not occur until after at least one cycle of integration testing.

o You must schedule the operational readiness gate review. This review may not occur before You have completed and can demonstrate the following:

All batch processes have been successfully executed. Production converted data has successfully been tested through key workflows. All system triggered notifications have been tested for initiation and completion.

Providing all in-scope data conversions and interfaces in formats supported by this Oracle Cloud Service.

The following interface/integration related activities: o Building and testing of any interfaces to or from this Oracle Cloud Service (unless stated otherwise),

including integration of Your system to this Oracle Cloud Service.

o Complete end to end integration flows using predefined interfaces.


Assumptions: You acknowledge and agree that Oracle’s obligation to provide this Cloud Service is contingent upon the occurrence of each of the following:

This Cloud Service will be utilized in the English language.

All file based integration and migration to this Oracle Cloud Service will be implemented using file upload interface.

Online integration of Oracle cloud services with Your peripheral systems will be implemented using REST services with JWT support.

Any integration middleware used by You to implement any integration will not be hosted within this Oracle Cloud Service.

You further acknowledge and agree that Oracle’s gate review services and any findings and/or recommendations are based on information made available by You and/or third parties at the time of the review. Any such review is intended to provide You with general information and You acknowledge that a number of facts and circumstances outside the scope of such review may affect the outcome of Your project. Oracle findings and recommendations, therefore, may not provide a complete assessment of Your project and Oracle is not responsible or liable for any actions You take based on any such findings or recommendations.

Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Global Business Unit Cloud Services Pillar Document which may be viewed at www.oracle.com/contracts.

Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service

– Hosted $M in Application Annual Revenue

Part #: B92345

Users of the Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service are authorized to access the following module:


Usage Limits: The Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service is subject to usage limits based on:

a maximum amount of Hosted $M in Application Annual Revenue as defined in Your order.



Production to Non-Production Environment refreshes may be provided, at Your request, no more than once per quarter provided that the database and file storage sizes of the Non-Production Environment are equal to or greater in size than the Production Environment database and file storage. Oracle Financial Services Revenue Management and Billing Universal Cloud Service will come with Oracle Identity Cloud Service (IDCS) integration.

You may either choose to use IDCS as Identity provider OR integrate Your existing identity provider with IDCS. If You need to integrate Your existing identity provider, it should be compliant with SAML 2.0 (for

http://www.oracle.com/contracts


Web authentication).

You will be allowed Identity federation for only one SAML identity provider as per foundation version of IDCS3. Identity federation configuration will be Your responsibility. You may purchase additional data storage for Your Production and Non-Production Environments, subject to additional fees.

The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production, and as stated in Your order:

Usage Limits by metric (Hosted $M in Application Annual Revenue):




Non-Production File Storage

>$150 M - $200 M in AAR ( Extra Small) 512 GB - 350 GB 512 GB 350 GB

>$200 M - $500 M in AAR (Small)

1 TB 450 GB 1 TB 450 GB

>$500 M - $1,000 M in AAR (Medium)

2 TB 550 GB 2 TB 550 GB

>$1000 M - $2,500 M in AAR (Large)

4 TB 800 GB 4 TB 800 GB

>$2,500 M - $7,500 M in AAR (Extra Large)

12 TB 1.5 TB 12 TB 1.5 TB

>$7,500 M - $15,000 M in AAR (Double Extra Large)

24 TB 3 TB 24 TB 3 TB

The upper limits for the service for the given deployment size is described as below:



Extra Large Double Extra Large

Metric: Hosted $M in Application Annual

Revenue

<200

<500 < 1000 <2500

<7500 <15000

Billing


Bills generated per month 10,000 25,000 50,000 100,000 250000 500000

Average Bill lines per Bill 20 20 20 20 24 24


50,000 125,000 250,000 500,000

1,500,000 3,000,000

Scenario 2 – Pass through billable charges

Bills generated per month 10,000 25,000 50,000 100,000 250000 500000



100,000 250,000 500,000 1000,000

3,000,000

6,000,000


Scenario 1:Daily rating not







required

No. of inbound transactions per month (Includes derived transactions) 3,000,000 6,000,000 12,000,000 24,000,000

72,000,000

144,000,000


300,000 750,000 1,500,000 3,000,000

7,000,000

14,000,000


No. of inbound transactions per month (Includes derived transactions) 1,500,000 3,000,000 6,000,000 12,000,000

36,000,000

72,000,000


50,000 125,000 250,000 500,000

1,500,000

3,000,000

Online Requests


40 100 180 360

700

1400


80 200 400 800

2500

5000






Oracle Financial Services Revenue

Management and Billing Wholesale

Banking Cloud Service


The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Data Retention: The standard data retention allowance for this Oracle Cloud Service is as follows.





Audit logs 1 years




Any data or data files exceeding this data age threshold are promptly removed or rendered inaccessible from the system. You may purchase additional storage for maintaining the data in the system as per the retention period depending on the usage of the service. THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY HEALTH, PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Gate Reviews:

















Gate reviews o You must schedule the first configurations and extensions gate review. This review may not occur

before all extensions have been identified and associated solution designs have been finalized. If You request a second, it may not occur until after at least one cycle of integration testing.




The following interface/integration related activities: o Building and testing of any interfaces to or from this Oracle Cloud Service (unless stated otherwise), including integration of Your system to this Oracle Cloud Service.



Assumptions: You acknowledge and agree that Oracle’s obligation to provide this Cloud Service is contingent on the occurrence of each of the following:







Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-

Production Environment - Instance

Part #: B84530

The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Environment is designed for non-production activities such as development, product-walk-through, training and testing activities, but not for production operations or stress testing. Certain programs and optional services may not be able to run in the Additional Non-Production Environment. Each Additional Non-Production Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Environment is the same as the schedule for Your Production Environment. The Service Level Targets for the Oracle Financial Services Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. Usage Limits: The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Environment is subject to usage limits based upon:

The number of Instances as defined in Your order.

The following usage limits apply per Instance as stated in Your order:



Metric Database Storage (GB)

File Storage (GB)

Instance 512 GB 300 GB

Data Retention: The standard data retention policy does not apply to Non-Production Environments.

THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY HEALTH, PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Global Business Unit Cloud Services Pillar Document which may be viewed at www.oracle.com/contracts.

Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 256 GB


Part #: B90855

The Oracle Financial Services Revenue Management and Billing Cloud Service Additional 256 GB Production

Database Storage increases the storage capacity per month for a single Production Environment of the Oracle

Financial Services Revenue Management and Billing Cloud Service. Additional Database storage can be purchased

subject to a limit across base service database storage + additional database storage subscribed.




Part #: B90857

The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 256 GB Non-Production

Database Storage increases the storage capacity per month for a single Non-Production Environment of the Oracle

Financial Services Revenue Management and Billing Cloud Service. Additional Database storage can be purchased

subject to a limit across base service database storage + additional database storage subscribed.








Part #:B90856

The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 250 GB Production File

Storage increases the storage capacity per month for a single Production Environment of the Oracle Financial

Services Revenue Management and Billing Cloud Service.




Part #: B90858

The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional 250 GB Non-Production

File Storage increases the storage capacity per month for a single Non-Production Environment of the Oracle

Financial Services Revenue Management and Billing Cloud Service.



Production Expanded Environment – Instance

Part #: B90851, B90852, B90853, B90854, B92245, B92246

The Oracle Financial Services Revenue Management and Billing Cloud Service Additional Non-Production Expanded Environment is designed for activities such as data migration from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not be able to run in the Additional Non-Production Expanded Environment. Each Additional Non-Production Expanded Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment is the same as the schedule for Your Production Environment. The Service Level Targets for the Oracle Financial Services Revenue Management and Billing Cloud Service do not

apply to the Additional Non-Production Expanded Environment(s).

Usage Limits: The Oracle Financial Services Revenue Management and Billing Cloud Service Additional Non-Production Expanded Environment is subject to usage limits based upon:




a maximum number of Additional Non-Production Expanded Environments as defined in Your order.


Instance : Part # Database Storage File Storage

Additional Extra Small Non-Production Expanded Environment

B90851 512 GB 350 GB

Additional Small Non-Production Expanded Environment

B90852 1 TB 450 GB

Additional Medium Non-Production Expanded Environment

B90853 2 TB 550 GB

Additional Large Non-Production Expanded Environment

B90854 4 TB 800 GB

Additional Extra Large Non-Production Expanded Environment

B92245 12 TB 1.5 TB

Additional Double Extra Large Non-Production Expanded Environment

B92246 24 TB 3 TB



Reporting Option – Aggregate Bills

Part #: B92729

The Oracle Financial Services Revenue Management and Billing Universal Cloud Service - Reporting Option provides reporting capabilities in the Production Environment of Oracle Financial Services Revenue Management and Billing (the associated Cloud Service).

This Cloud Service will automatically terminate at the end of the Service Period of the Oracle Financial Services Revenue Management and Billing Universal Cloud Service Production Environment. The maintenance schedule for this Oracle Cloud Service is the same as the schedule for the Oracle Financial

Services Revenue Management and Billing Universal Cloud Service Production Environment.

Usage Limits: The Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Reporting Option is subject to following usage limits:

By default this service will have access to the reporting database via OBIEE application.

Alternatively, You can use Your own Oracle Analytics Cloud (OAC) instance to access the reporting database.



You will be fully responsible for any impact on performance caused by the reports configured on Your reporting database.

The following usage limits apply per Environment, as stated in Your order:

Usage Limits by metric (Aggregate Bills ):


Non-Production Database Storage # of Reporting Users

> 20K – 50K Aggregate Bills (Extra Small)

512 GB 512 GB 25

> 50K – 100K Aggregate Bills (Small)

1 TB 1 TB 50


2 TB 2 TB 75


4 TB 4 TB 100

Service Level Targets: Service Level Targets do not apply to this Oracle Cloud Service. Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Global Business Unit Cloud Services Pillar Document which may be viewed at www.oracle.com/contracts.

Oracle Financial Services Revenue Management and Billing Wholesale Cloud Service –

Reporting Option – Per Hosted $M in Application Annual Revenue

Part #: B92243

The Oracle Financial Services Revenue Management and Billing Wholesale Cloud Service - Reporting Option provides reporting capabilities in the Production Environment.

This Oracle Cloud Service will automatically terminate at the end of the Service Period of the Oracle Financial Services Revenue Management and Billing Wholesale Cloud Service Production Environment. The maintenance schedule for the Reporting Option is the same as the schedule for Your Oracle Financial Services Revenue Management and Billing Wholesale Cloud Service Production Environment.

Usage Limits: The Oracle Financial Services Revenue Management and Billing Wholesale Cloud Service – Reporting Option is subject to following usage limits:



You will be fully responsible for any impact to performance caused by the reports configured on Your reporting database.

The following usage limits apply per metric of Hosted $M in Application Annual Revenue per Environment, as stated in Your order:






> $150 M - $200 M in ARR (Extra Small)

512 GB 512 GB 25

> $200 M - $500 M in AAR (Small)

1 TB 1 TB 50

>$500 M - $1000 M in AAR (Medium)

2 TB 2 TB 75

>$1000 M - $2,500 M in AAR (Large)

4 TB 4 TB 100

Service Level Targets: Service Level Targets do not apply to this Oracle Cloud Service.


Oracle Financial Services Revenue Management and Billing Cloud Service , Additional Non-

Production Environment with Reporting Option - Instance

Part #: B92244

Users of the Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Environment with Reporting Option will receive reporting capabilities. Each Additional Non-Production Environment with Reporting Option will automatically terminate at the end of the Service Period as specified in the Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Environment with Reporting Option is the same as the schedule for Your Production Environment. .

The Service Level Targets for the Oracle Financial Services Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Environment(s) with Reporting Option. The Target System Availability does not apply in the event of a declared disaster. Usage Limits: The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non- Production Environment with Reporting Option is subject to following usage limits:






Metric Database Storage



Instance 512 GB




Production Expanded Environment with Reporting Option – Instance

Part #: B92247, B92248, B92249, B92250

Users of the Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment with Reporting Option will receive reporting capabilities. Each Additional Non-Production Expanded Environment with Reporting Option will automatically terminate at the end of the Service Period as specified in the Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment with Reporting Option is the same as the schedule for Your Production Environment.The Service Level Targets for the Oracle Financial Services Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Expanded Environment(s). The Target System Availability does not apply in the event of a declared disaster. Usage Limits: The Oracle Financial Services Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment with Reporting Option is subject to the following usage limits:






Instance : Part # Database Storage

Additional Extra Small Non-Production Expanded Environment with Reporting Option

B92247 512 GB

Additional Small Non-Production Expanded Environment with Reporting Option

B92248 1 TB

Additional Medium Non-Production Expanded Environment with Reporting Option

B92249 2 TB

Additional Large Non-Production Expanded Environment with Reporting Option

B92250 4 TB





Oracle Insurance Revenue Management and Billing Cloud Service –Service

Descriptions

Oracle Insurance Revenue Management and Billing Universal Cloud Service – Aggregate Bills

Part #: B92730

Users of the Oracle Insurance Revenue Management and Billing Universal Cloud Service are authorized to access the following module:

Oracle Insurance Revenue Management and Billing

Usage Limits: The Oracle Insurance Revenue Management and Billing Universal Cloud Service is subject to usage

limits based on://

The maximum number of Aggregate Bills as defined in Your order

Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production.


Production to Non-Production Environment refreshes may be provided, at Your request, no more than once per quarter provided that the database and file storage sizes of the Non-Production Environment are equal to or greater in size than the Production Environment database and file storage.

Oracle Insurance Revenue Management and Billing Universal Cloud Service will come with Oracle Identity Cloud Service (IDCS) integration. You may either choose to use IDCS as Identity provider OR integrate Your existing identity provider with IDCS. If You need to integrate Your existing identity provider, it should be compliant with SAML 2.0 (for Web authentication). You will be allowed Identity federation for only one SAML identity provider as per foundation version of IDCS4. Identity federation configuration will be Your responsibility.


The following usage limits apply per ,per Environment (Production, and Non-Production) as stated in Your order:

Usage Limits by metric ( Aggregate Bills ):





> 20K – 50K Aggregate Bills (Extra Small) 512 GB 350 GB 512 GB 350 GB








1 TB 450 GB 1 TB 450 GB


2 TB 550 GB 2 TB 550 GB

>200K – 400K Aggregate Bills (Large)

4 TB 800 GB 4 TB 800 GB

> 400K – 1000K Aggregate Bills(Extra Large)

12 TB 1.5 TB 12 TB 1.5 TB

> 1000K – 2000K Aggregate Bills (Double Extra Large)

24 TB 3 TB 24 TB 3 TB

The upper limits for the service for the given deployment size is as below:

Standard Parameters / Cloud

Sizing


Extra Large

Double

Extra Large

Metric ( Aggregate Bills )

> 20K –

50K

> 50K –

100K

> 100K –

200K

> 200K –

400K

> 400K –

1000K

> 1000K –

2000K

Billing



50,000 125,000 250,000 500,000

1,500,000

3,000,000

Scenario 2 – Pass through charges


100,000 250,000 500,000 1000,000

3,000,000

6,000,000


Scenario 1: Daily rating not required


3,000,000 6,000,000 12,000,000 36,000,000

72,000,000

144,000,000



300,000 750,000 1,500,000 3,000,000

7,000,000

14,000,000

Scenario 2:Daily rating required


1,500,000 3,000,000 6,000,000 12,000,000

36,000,000

72,000,000


50,000 125,000 250,000 500,000

1,500,000

3,000,000

Online Requests


40

100 180 360

700 1400


80 200 400 800

2500 5000



Oracle Cloud Service Recovery Time Objective

(RTO)



Oracle Insurance Revenue

Management and Billing

Universal Cloud Service



Data Retention: The standard data retention allowance for this Oracle Cloud Service is as follows.





Audit logs 1 years



Any data or data files exceeding this data age threshold are promptly removed or rendered inaccessible from the system. You may purchase additional storage for maintaining the data in the system as per the retention period depending on the usage of the service.


THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Gate Reviews:

Configurations and extensions gate review- Oracle will provide up to two (2) reviews (which shall total no


Operational readiness gate review- Oracle will provide no more than one (1) review (which shall total no more than seven (7) days) to assess the readiness of Your solution for production and go live support.






















Assumptions:


You acknowledge and agree that Oracle’s obligation to provide this Cloud Service is contingent on the occurrence of each of the following:







Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Per 1K Hosted

Insurance Plan Members

Part #: B92347

Users of the Oracle Insurance Revenue Management and Billing Healthcare Cloud Service are authorized to access the following module:


Usage Limits: The Oracle Insurance Revenue Management and Billing Healthcare Cloud Service is subject to usage

limits based on:

a maximum number of 1K Hosted Insurance Plan Members as defined in Your order.

Your use of the Oracle Cloud Service to process Your (or Your affiliates’) health plan product offerings for former members (i.e. inactive members) shall not be counted for licensing purposes, up to a maximum of 10% of the total number of 1K Hosted Insurance Plan Members as defined in Your order. Inactive members in excess of 10% of the total of 1K Hosted Insurance Plan Members as defined in Your order will be counted for licensing purposes

Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production .



Oracle Insurance Revenue Management and Billing Universal Cloud Service will come with Oracle Identity Cloud Service (IDCS) integration.

You may either choose to use IDCS as Identity provider OR integrate Your existing identity provider with



IDCS. If You need to integrate Your existing identity provider, it should be compliant with SAML 2.0 (for Web authentication).

You will be allowed Identity federation for only one SAML identity provider as per foundation version of IDCS5. Identity federation configuration will be Your responsibility.

You may purchase additional data storage for Your Production and Non-Production environments, subject to additional fees. The following usage limits apply per number of 1K Hosted Insurance Plan Members per Environment (Production, and Non-Production) as stated in Your order:

Usage Limits by metric (1,000 Insurance Plan Members):





>155K - 200K IPM (Extra Small) 512 GB 350 GB 512 GB 350 GB

>200K - 500K IPM (Small) 1 TB 450 GB 1 TB 450 GB

>500K – 1,000K IPM (Medium)

2 TB 550 GB 2 TB 550 GB

>1,000K – 2,500K IPM (Large)

4 TB 800 GB 4 TB 800 GB

>2,500K – 7,500K IPM (Extra Large)

12 TB 1.5 TB 12 TB 1.5 TB

>7,500K – 15,000K IPM (Double Extra Large)

24 TB 3 TB 24 TB 3 TB



../../../../../../../../AppData/Local/Temp/You





Standard Parameters /

Cloud Sizing for HC


Extra Large

Double

Extra Large

1K Plan Members < 200 < 500 <1000 <2500 <7500 <15000

Billing

Scenario 1: Rate billable charges

Bills generated per month

20,000 50,000 100,000 250,000

750,000

1,500,000

Average Bill lines per Bill

20 20 20 20

20

20


50,000 125,000 250,000 500,000

1,500,000

3,000,000

Scenario 2: Pass through charges


20,000 50,000 100,000 250,000

750,000 1,500,000


20 20 20 20

20 20


100,000

250,000 500,000 1000,000

3,000,000 6,000,000




800,000 2,000,000 4,000,000 10,000,000

30,000,000

60,000,000


300,000 750,000 1,500,000 3,000,000

7,000,000

14,000,000



800,000 2,000,000 4,000,000 10,000,000

30,000,000

60,000,000


50,000 125,000 250,000 500,000

1,500,000

3,000,000

Online Requests

Real time peak concurrent requests (UI users and web service calls)

40 100 180 360

700

1400







Oracle Insurance

Revenue Management

and Billing Healthcare

Cloud Service








Audit logs 1 years



Any data or data files exceeding this data age threshold are promptly removed or rendered inaccessible from the system. You may purchase additional storage for maintaining the data in the system as per the retention period depending on the usage of the service. THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Gate Reviews:



Operational readiness gate review- Oracle will provide no more than one (1) review (which shall total no more than seven (7) days) to assess the readiness of Your solution for production and go live.


80 200 400 800

2500

1500


40 100 180 360

700

1400



























You further acknowledge and agree that Oracle’s gate review services and any findings and/or recommendations are based on information made available by You and/or third parties at the time of the review. Any such review is intended to provide You with general information and You acknowledge that a


number of facts and circumstances outside the scope of such review may affect the outcome of Your project. Oracle findings and recommendations, therefore, may not provide a complete assessment of Your project and Oracle is not responsible or liable for any actions You take based on any such findings or recommendations.


Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production

Environment - Instance

Part #: B84526

The Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Environment is an option available with the Oracle Insurance Revenue Management and Billing Cloud Service. The Additional Non-Production Environment Cloud Service is designed for non-production use such as development, product-walk-through, training and testing activities, but not for production operations or stress testing. Certain programs and optional services may not be able to run in the Additional Nonproduction Environment. Each Additional Non-Production Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Environment is the same as the schedule for Your Production Environment. Performance standards and service level targets referenced or incorporated into Your contract for the Oracle Insurance Revenue Management and Billing Cloud Services are not applicable to the Additional Non-Production Environment. The Service Level Targets for the Oracle Insurance Revenue Management and Billing Cloud Service do not apply to

the Additional Non-Production Environment(s).

Usage Limits: The Oracle Insurance Revenue Management and Billing Additional Non-Production Environment Cloud Service is subject to usage limits based upon:

a maximum number of Additional Non-Production Environments as defined in Your order.


Metric Database Storage (GB) File Storage (GB)

Instance 512 GB 300 GB

Data Retention: The standard data retention policy does not apply to non-production environments.

THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY HEALTH, PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Global Business Unit Cloud Services Pillar Document which may be viewed at www.oracle.com/contracts.




Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB


Part #: B90865

Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Production Database Storage

increases the storage capacity per month for a single Production Environment of the Oracle Insurance Revenue

Management and Billing Cloud Service. Additional Database storage can be purchased subject to a limit across

base service database storage + additional database storage subscribed.


Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Non-


Part #: B90867

Oracle Insurance Revenue Management and Billing Storage Cloud Service, Additional 256 GB Non-Production

Database storage increases the storage capacity per month for a single Non-Production Environment of the Oracle

Insurance Revenue Management and Billing Cloud Service. Additional Database storage can be purchased subject

to a limit across base service database storage + additional database storage subscribed.


Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB


Part #: B90866

Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB Production File Storage

increases the storage capacity per month for a single Production Environment of the Oracle Insurance Revenue

Management and Billing Cloud Service.






Oracle Insurance Revenue Management and Billing Cloud Service, Additional 250 GB Non-


Part #: B90868

Oracle Insurance Revenue Management and Billing Cloud Service, Additional 256 GB Non-Production File Storage

increases the storage capacity per month for a single Non-Production Environment of the Oracle Insurance

Revenue Management and Billing Cloud Service.





Expanded Environment– Instance

Part #: B90861, B90862, B90863, B90864, B92230, B92231

The Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment is designed for activities such as data migration from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not be able to run in the Additional Non-Production Expanded Environment. Each Additional Non-Production Expanded Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment is the same as the schedule for Your Production Environment.

The Service Level Targets for the Oracle Insurance Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Environment(s).

Usage Limits: The Oracle Insurance Revenue Management and Billing Cloud Service Additional Non-Production Expanded Environment is subject to usage limits based upon:



Instance : Part # Database Storage File Storage

Additional Extra Small Non-Production Expanded Environment

B90861

512 GB 350 GB

Additional Small Non-Production Expanded Environment

B90862 1 TB 450 GB

Additional Medium Non-Production Expanded Environment

B90863 2 TB 550 GB

Additional Large Non-Production Expanded Environment

B90864 4 TB 800 GB

Additional Extra Large Non-Production Expanded Environment

B92230 12 TB 1.5 TB

Additional Double Extra Large Non-Production Expanded Environment

B92231 24 TB 3 TB

Data Retention: The standard data retention policy does not apply to non-production environments.


THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Global Business Unit Cloud Services Pillar Document which may be viewed at www.oracle.com/contracts.

Oracle Insurance Revenue Management and Billing Universal Cloud Service – Reporting

Option – Aggregate Bills

Part #: B92731

The Oracle Insurance Revenue Management and Billing Universal Cloud Service - Reporting Option provides reporting capabilities in the Oracle Insurance Revenue Management and Billing Universal Cloud Service Production Environment.

This Oracle Cloud Service will automatically terminate at the end of the Service Period of the Oracle Insurance Revenue Management and Billing Universal Cloud Service. The maintenance schedule for this Oracle Cloud Service is the same as the schedule for Your Oracle Insurance Revenue Management and Billing Universal Cloud Service Production Environment. Usage Limits: The Oracle Insurance Revenue Management and Billing Universal Cloud Service – Reporting Option is subject to following usage limits:




The following usage limits apply per Environment, as stated in Your order:

Usage Limits by metric (Aggregate Bills):



> 20K – 50K Aggregate Bills (Extra Small)

512 GB 512 GB 25


1 TB 1 TB 50

>100K – 200K Aggregate Bills (Medium)

2 TB 2 TB 75


4 TB 4 TB 100





Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Reporting

Option – Per 1K Hosted Insurance Plan Members

Part #: B92228

The Oracle Insurance Revenue Management and Billing Healthcare Cloud Service - Reporting Option provides reporting capabilities in the Production Environment.

This Oracle Cloud Service will automatically terminate at the end of the Service Period of the Oracle Insurance Revenue Management and Billing Healthcare Cloud Service. The maintenance schedule for this Oracle Cloud Service is the same as the schedule for Your Oracle Insurance Revenue Management and Billing Healthcare Cloud Service. Usage Limits: The Oracle Insurance Revenue Management and Billing Healthcare Cloud Service – Reporting Option is subject to the following usage limits:





Usage Limits by metric (1,000 Insurance Plan

Members): Production Database

Storage Non-Production Database Storage # of Reporting Users

>155K - 200K IPM (Extra Small)

512 GB 512 GB 25

>200K - 500K IPM (Small) 1 TB 1 TB 50


2 TB 2 TB 75

>1,000K – 2,500K IPM (Large)

4 TB 4 TB 100




Environment with Reporting Option - Instance




Part #: B92229

Users of the Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Environment with Reporting Option will receive reporting capabilities. Each Additional Non-Production Environment with Reporting Option will automatically terminate at the end of the Service Period as specified in the Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Environment with Reporting Option is the same as the schedule for Your Production Environment. The Service Level Targets for the Oracle Insurance Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Environment(s) with Reporting Option and the Target System Availability does not apply in the event of a declared disaster. Usage Limits: The Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Environment with Reporting Option is subject to the following usage limits:



You will be fully responsible for any impact on the performance caused by the reports configured on Your reporting database.



Metric Database Storage

Instance 512 GB






Expanded Environment with Reporting Option – Instance

Part #: B92232, B92233, B92234, B92235

Users of the Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment with Reporting Option will receive reporting capabilities. Each Additional Non-Production Expanded Environment with Reporting Option will automatically terminate at the

end of the Service Period as specified in the Oracle Cloud Ordering Document. The maintenance or upgrade

schedule for the Additional Non-Production Expanded Environment with Reporting Option is the same as the

schedule for Your Production Environment.

The Service Level Targets for the Oracle Insurance Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Expanded Environment(s) and the Target System Availability does not apply in the event of a declared disaster. Usage Limits: The Oracle Insurance Revenue Management and Billing Cloud Service, Additional Non-Production Expanded Environment with Reporting Option is subject to following usage limits:






Instance : Part # Database Storage

Additional Extra Small Non-Production Expanded Environment with Reporting Option

B92232 512 GB

Additional Small Non-Production Expanded Environment with Reporting Option

B92233 1 TB

Additional Medium Non-Production Expanded Environment with Reporting Option

B92234 2 TB

Additional Large Non-Production Expanded Environment with Reporting Option

B92235 4 TB




Retired Skus

Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Hosted

$M in Application Annual Revenue

Retired Part #: B88169





Oracle will provision two Environments per Customer Deployment of this Oracle Cloud Service: Production and Non-Production (UAT).

Production to Non-Production (UAT) Environment refreshes may be provided, at Your request, no more than once per quarter provided that the database and file storage sizes of the Non-Production Environment are equal to or greater in size than the Production Environment database and file storage.


The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production, and UAT) as stated in Your order:



(GB) Production File

Storage (GB) Non-Production (UAT) Database Storage (GB)

Non-Production (UAT) File Storage (GB)

Up to $200 M in AAR (small)

700 300 700 300

>$200 M - $500 M in AAR (medium)

1200 350 1200 350

>$500 M - $1,000 M in AAR (large)

2600 550 2600 550

>$1,000 M - $1,500 M in AAR (x large)

3700 1050 3700 1050

>$1,500 M - $2,500 M in AAR (xx large)

4600 2050 4600 2050


Standard Parameters / Cloud Sizing small Medium Large Extra Large

Double Extra Large

Metric: Hosted $M in Application Annual

Revenue <200 < 500 <1000 <1500 <2500

Accounts 150,000 300,000 600,000 1,500,000 5,000,000


Bills generated per month 100,000 200,000 400,000 800,000 1,500,000

Bill lines per month 800,000 1,500,000 3,000,000 6,000,000 12,000,000

No. of calculation lines per segment 7 10 10 10 10

No. of transactions per day 500,000 1,500,000 2,000,000 2,500,000 5,000,000

No. of derived transactions (account Product usage) 2 3 4 6 6

Products 50 100 500 1,000 2,000

Online UI / Web Service Calls

No. of peak concurrent users 80 160 240 480 960








Billing Universal Cloud

Service



Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Industry Cloud Service pillar documentation which may be viewed at www.oracle.com/contracts.








Oracle will provision two Environments per Customer Deployment of this Oracle Cloud Service:

../../../../../../../../../AppData/Local/Microsoft/Windows/INetCache/AppData/Local/Microsoft/AppData/AppData/Local/Temp/www.oracle.com/contracts


Production and Non-Production (UAT).

Production to Non-Production (UAT) Environment may be refreshed, at Your request, no more than once per quarter provided that the database and file storage sizes are equal to or greater in size than the Production Environment database and file storage.


The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production,

and UAT) as stated in Your order:


Production Database

Storage (GB)


(GB)

Non-Production UAT

Database Storage (GB)

Non-Production

UAT File Storage (GB)

Up to $200 M in AAR (small)

700 300 700 300


1200 350 1200 350

>$500 M - $1,000 M in AAR (large)

2600 550 2600 550

>$1,000 M - $1,500 M in AAR (x large)

3700 1050 3700 1050

>$1,500 M - $2,500 M in AAR (xx large)

4600 2050 4600 2050


Standard Parameters / Cloud Sizing for Universal Banking Service small Medium Large

Extra Large

Double Extra Large

Licensing Slabs ($ M AAR ) <200 < 500 <1000 <1500 <2500

Accounts 150,000 300,000 600,000 1,500,000 5,000,000



No of calculation lines per segment 7 10 10 10 10

No of transactions per day 500,000 1,500,000 2,000,000 2,500,000 5,000,000

No of derived transactions (Account Product usage) 2 3 4 6 6

Products 50 100 500 1,000 2,000


No of peak concurrent users 80 160 240 480 960













Oracle Financial Services Revenue Management and Billing Cloud Service – Analytics Option –

Per Hosted $M in Application Annual Revenue


Users of the Oracle Financial Services Revenue Management and Billing Cloud Service - Analytics Option are authorized to access the following module:

Oracle Financial Services Revenue Management and Billing Extractors and Schema

Oracle Financial Services Revenue Management and Billing Analytics

Usage Limits: The Oracle Financial Services Revenue Management and Billing Cloud Service – Analytics Option is subject to usage limits based on:

The maximum amount of Hosted $M in Application Annual Revenue as defined in Your order

Oracle will provision two Environments per Deployment of this Option: Production and Non-Production (UAT).

Production to Non-Production (UAT) Environment refreshes will follow the same refresh cycle as that requested for the Oracle Financial Services Revenue Management and Billing Universal Cloud Service and Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service

The following usage limits apply per metric of Hosted $M in Application Annual Revenue per Environment, as

stated in Your order:


Production Database Storage (GB)

Non-Production UAT Database Storage (GB) # of Analytics Users

Up to $200 M in AAR (small) 1300 1300 25


2000 2000 50

>$500 M - $1,000 M in AAR (large)

3800 3800 100

>$1,000 M - $1,500 M in AAR (x large)

5200 5200 250

>$1,500 M - $2,500 M in AAR (xx large)

6000 6000 500


Cloud Policies referenced below, the same service level targets as defined for the Oracle Financial Services

Revenue Management and Billing Universal Cloud Service and Oracle Financial Services Revenue Management and

Billing Wholesale Banking Cloud Service will apply for this Cloud Service:



Cloud Service Recovery Time Objective (RTO)




Management and Billing Cloud

Service – Analytics Option




Oracle Financial Services Revenue Management and Billing Additional 500 GB Production

Storage Cloud Service


The Oracle Financial Services Revenue Management and Billing Additional 500 GB Production Storage Cloud

Service increases the storage capacity per month for a single Production Environment of the Oracle Financial

Services Revenue Management and Billing Cloud Service. Storage will be equally distributed across database and

file storage (i.e., 50% database/50% file storage). Additional storage can be purchased subject to a limit of 6TB

across base service database storage + additional database storage subscribed.


Oracle Financial Services Revenue Management and Billing Additional 500 GB Non-Production



The Oracle Financial Services Revenue Management and Billing Additional 500 GB Non-Production Storage Cloud

Service increases the storage capacity per month for a single Non-Production Environment of the Oracle Financial

Services Revenue Management and Billing Cloud Service. Storage will be equally distributed across database and

file storage (i.e., 50% database/50% file storage). Additional storage can be purchased subject to a limit of 6TB

across base service database storage + additional database storage subscribed.

Oracle Cloud Policies and Pillar Documentation:




Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Industry Cloud Service pillar documentation which may be viewed at www.oracle.com/contracts.

Oracle Financial Services Revenue Management and Billing Additional Non-Production

Expanded Environment Cloud Service – Instance


The Oracle Financial Services Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service is designed for activities such as data migration from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not be able to run in the Additional Non-Production Expanded Environment. Each Additional Non-Production Expanded Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment is the same as the schedule for Your Production Environment. Production to Additional Non-Production Expanded refreshes will not be provided. The Service Level Targets for the Oracle Financial Services Revenue Management and Billing Cloud Service do not

apply to the Additional Non-Production Expanded Environment(s).

Usage Limits: The Oracle Financial Services Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service is subject to usage limits based upon:


Production to Additional Non-Production Expanded Environment refreshes will not be provided.


Metric Database Storage (GB)

File Storage (GB)

Up to $200 M in AAR (small) 700 300

>$200 M - $500 M in AAR (medium) 1200 350

>$500 M - $1,000 M in AAR (large) 2600 550

>$1,000 M - $1,500 M in AAR (X Large) 3700 1050

>$1,500 M - $2,500 M in AAR (XX Large) 4600 2050





Oracle Insurance Revenue Management and Billing Universal Cloud Service – Per Hosted $M

in Application Annual Revenue





limits based on:


Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production (UAT).

Production to Non-Production (UAT) Environment may be refreshed, at Your request, no more than once per quarter provided that the database and file storage sizes are equal to or greater in size than the Product Environment database and file storage.


The following usage limits apply per Hosted $M in Application Annual Revenue Environment (Production, and UAT)

as stated in Your order:

Usage Limits by metric ($M in Application Annual Revenue):

Production Database

Storage (GB)


(GB)

Non-Production UAT Database Storage (GB)

Non-Production UAT File Storage

(GB)

Up to $200M in AAR (small)

700 300 700 300

>$200M - $500 M in AAR medium)

1200 350 1200 350

>$500 M - $1,000 in AAR large)

2600 550 2600 550

>$1,000 M - $1,500 M in AAR (x large)

3700 1050 3700 1050

>$1,500 M - $2,500 M in AAR (xx large)

4600 2050 4600 2050


Standard Parameters / Cloud Sizing for Universal Banking Service small Medium Large Extra Large

Double Extra Large

Licensing Slabs ($ M AAR ) <200 < 500 <1000 <1500 <2500

Accounts 150,000 300,000 600,000 1,500,000 5,000,000



No of Calculation lines per segment 7 10 10 10 10

No of transactions per day 500,000 1,500,000 2,000,000 2,500,000 5,000,000

No of derived transactions (Account 2 3 4 6 6


Product usage)

Products 50 100 500 1,000 2,000








Oracle Insurance

Revenue Management

and Billing










limits based on:


Your use of the Oracle Cloud Service to process Your (or Your affiliates’) health plan product offerings for former members (i.e. inactive members) shall not be counted for licensing purposes, up to a maximum of 10% of the total number of 1K Hosted Insurance Plan Members as defined in Your order. Inactive members in excess of 10% of the total of 1K Hosted Insurance Plan Members as defined in Your order will be counted for licensing purposes.

Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production (UAT). Production to Non-Production (UAT) Environment may be refreshed, at Your request, no more than once per quarter provided that the database and file storage sizes are equal to or greater in size than the Product Environment database and file storage.




The following usage limits apply per number of 1K Hosted Insurance Plan Members per Environment (Production,

and UAT) as stated in Your order:


Production Database

Storage (GB)


(GB)

Non-Production

UAT Database

Storage (GB)

Non-Production

UAT File Storage (GB)

Up to 500K IPM (small) 700 300 700 300

>500 K – 1,000 IPM (medium)

1200 350 1200 350

>1,000 – 1,500 IPM (large)

2600 550 2600 550

>1,500 – 2,500 IPM (x large)

3700 1050 3700 1050

>2,500 – 4,000 IPM (xx large)

4600 2050 4600 2050

Standard Parameters / Cloud Sizing for HC small Medium Large Extra Large

Double Extra Large

1K Plan Members < 500 <1000 <1500 <2500 <4000

Total Plan Memberships 1,500,000 3,000,000 6,000,000 10,000,000 20,000,000

Bill Lines per billing cycle 750,000 1,500,000 3,000,000 5,000,000 10,000,000

Bills generated per month 50,000 100,000 150,000 300,000 400,000

No of derived transactions (Account Product usage) 1,000,000 2,000,000 4,500,000 10,000,000 16,000,000

Products 50 100 500 1,000 2,000






(RTO)



Oracle Insurance

Revenue Management

and Billing






Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option – Per

Hosted $M in Application Annual Revenue


Users of the Oracle Insurance Revenue Management and Billing Cloud Service - Analytics Option are authorized to access the following module:

Oracle Insurance Revenue Management and Billing Extractors and Schema

Oracle Insurance Revenue Management and Billing Analytics

Usage Limits: The Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option is subject to usage limits based on:



Production to Non-Production (UAT) Environment refreshes will follow the same refresh cycle as that requested for the Oracle Insurance Revenue Management and Billing Universal Cloud Service

The following usage limits apply per metric of Hosted $M in Application Annual Revenue per Environment as

stated in Your order:

Usage Limits by Metric (Hosted $M in Application Annual Revenue):

Production Database

Storage (GB)

Non-Production

UAT Database Storage (GB)

# of Analytics Users

Up to $200 M in AAR (small) 1300 1300 25


2000 2000 50

>$500 M - $1,000 M in AAR (large)

3800 3800 100

>$1,000 M - $1,500 M in AAR (x large)

5200 5200 250

>$1,500 M - $2,500 M in AAR (xx large)

6000 6000 500


Cloud Policies referenced below, the same service level targets as defined for the Oracle Insurance Revenue

Management and Billing Cloud Service will apply for this Cloud Service:

Cloud Service Recovery Time Objective

(RTO)










Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option – Per 1K

Hosted Insurance Plan Members


Users of the Oracle Insurance Revenue Management and Billing Cloud Service - Analytics Option are authorized to access the following module:

Oracle Insurance Revenue Management and Billing Extractors and Schema

Oracle Insurance Revenue Management and Billing Analytics

Usage Limits: The Oracle Insurance Revenue Management and Billing Cloud Service – Analytics Option is subject to usage limits based on:

The maximum amount of 1K Hosted Insurance Plan Members as defined in Your order

Your use of the Oracle Cloud Service to process Your (or Your affiliates’) health plan product offerings for former members (i.e. inactive members) shall not be counted for licensing purposes, up to a maximum of 10% of the total number of 1K Hosted Insurance Plan Members as defined in Your order. Inactive members in excess of 10% of the total of 1K Hosted Insurance Plan Members as defined in Your order will be counted for licensing purposes.


Production to Non-Production (UAT) Environment refreshes will follow the same refresh cycle as that requested for the Oracle Insurance Revenue Management and Billing Healthcare Cloud Service

The following usage limits apply per metric of 1K Hosted Insurance Plan Members per Environment as stated in Your order:

Usage Limits by metric (1K Hosted Insurance Plan Members):

Production Database Storage (GB)

Non-Production UAT Database Storage (GB)

# of Analytics Users

Up to 500K IPM (small) 1300 1300 25

>500 K – 1,000 IPM (medium)

2000 2000 50

>1,000 – 1,500 IPM (large)

3800 3800 100

>1,500 – 2,500 IPM (x large)

5200 5200 250

>2,500 – 4,000 IPM (xx large)

6000 6000 500




Cloud Policies referenced below, the same service level targets as defined for the Oracle Insurance Revenue

Management and Billing Cloud Service will apply for this Cloud Service:

Cloud Service Recovery Time Objective (RTO)









Oracle Insurance Revenue Management and Billing Additional 500 GB Production Storage

Cloud Service


Oracle Insurance Revenue Management and Billing Additional 500 GB Production Storage Cloud Service increases

the storage capacity per month for a single Production Environment of the Oracle Insurance Revenue Management

and Billing Cloud Service. Storage will be equally distributed across database and file storage (i.e., 50%

database/50% file storage). Additional storage can be purchased subject to a limit of 6TB across base service

database storage + additional database storage subscribed.


Oracle Insurance Revenue Management and Billing Additional 500 GB Non-Production



Oracle Insurance Revenue Management and Billing Additional 500 GB Non-Production Storage Cloud Service

increases the storage capacity per month for a single Non-Production Environment of the Oracle Insurance

Revenue Management and Billing Cloud Service. Storage will be equally distributed across database and file

storage (i.e., 50% database/50% file storage). Additional storage can be purchased subject to a limit of 6TB across

base service database storage + additional database storage subscribed.





Oracle Insurance Revenue Management and Billing Additional Non-Production Expanded

Environment Cloud Service – Instance


The Oracle Insurance Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service is designed for activities such as data migration from customer legacy systems, for configuration and testing, etc. Certain programs and optional services may not be able to run in the Additional Non-Production Expanded Environment. Each Additional Non-Production Expanded Environment will automatically terminate at the end of the Service Period of the associated Oracle Cloud Ordering Document. The maintenance or upgrade schedule for the Additional Non-Production Expanded Environment is the same as the schedule for Your Production Environment. Production to Additional Non-Production Expanded Environment refreshes will not be provided. The Service Level Targets for the Oracle Insurance Revenue Management and Billing Cloud Service do not apply to the Additional Non-Production Environment(s). Usage Limits: The Oracle Insurance Revenue Management and Billing Additional Non-Production Expanded Environment Cloud Service is subject to usage limits based upon:


Production to Additional Non-Production Expanded Environment refreshes will not be provided.


Metric: Hosted $M in Application Annual Revenue

Database Storage (GB)

File Storage (GB)

Up to $200 M in AAR / Up to 500K IPM (small) 700 300

>$200 M - $500 M in AAR / >500 K – 1,000 IPM (medium)

1200 350

>$500 M - $1,000 M in AAR / >1,000 – 1,500 IPM (large)

2600 550

>$1,000 M - $1,500 M in AAR / >1,500 – 2,5000 IPM (X Large)

3700 1050

>$1,500 M - $2,500 M in AAR / >2,500 – 4,000 IPM (XX Large)

4600 2050














Oracle Financial Services Revenue Management and Billing Universal Cloud Service requires customer’s Identity provider to be compliant with SAML 2.0 (for Web login) and JWT (for REST services) for Authentication. In absence of customer’s Identity provider, customer has to subscribe and manage Identity Cloud Service (IDCS) on Oracle Cloud.

The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production, and Non-Production) as stated in Your order:


Production Database

Storage (GB) Production File

Storage (GB)


(GB) Non-Production File Storage (GB)

> $65 M - $100 M in ARR (Extra Small) 256 250 256 250

> $100 M - $250 M in AAR (small)

512 350 512 350


1024 400 1024 400

>$500 M - $1,000 M in AAR (large)

2048 600 2048 600


Standard Parameters / Cloud Sizing Extra Small Small Medium Large

Metric: $ M AAR <100 <250 < 500 <1000

Billing

Scenario 1: Rate billable charges

Bills Generated per month 50,000 100,000 200,000 400,000

Average Bill lines per Bill 4 5 5 5

Bill lines generated per hour 50,000 125,000 250,000 500,000

Scenario 2: Pass through Charges

Bills generated per month 50,000 100,000 200,000 400,000




100,000 250,000 500,000 1000,000



No. of Inbound transactions (Includes derived transactions)

800,000 2,000,000 4,000,000 8,000,000

Transaction processed per hour 400,000 1,000,000 2,000,000 4,000,000

Minimum aggregation ratio 4 4 4 4

Scenario 2: Daily rating required (rate individual transactions)

No. of inbound transactions (includes derived transactions)

200,000 500,000 1,000,000 2,000,000

Transaction processed per hour 50,000 125,000 250,000 500,000


Scenario 3: Daily rating required (Aggregate and then Rate Transactions)

No. of inbound transactions (Includes derived transactions)

400,000 1,000,000 2,000,000 4,000,000

Transaction processed per hour 200,000 250,000 500,000 1,000,000


Online Requests


40 120 240 480










The Service Level Targets do not apply to the Non-Production Environment(s). The Target System Availability does not apply in the event of a declared disaster. The Recovery Time and Recovery Point Objectives do not apply to customizations or third party software. Oracle Cloud Policies and Pillar Documentation: Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies and Oracle Industry Cloud Service pillar documentation which may be viewed at www.oracle.com/contracts.










Oracle will provision two Environments per Customer Deployment of this Oracle Cloud Service: Production and Non-Production .


Oracle Financial Services Revenue Management and Billing Wholesale Banking Cloud Service requires customer’s Identity provider to be compliant with SAML 2.0 (for Web login) and JWT (for REST services) for Authentication. In absence of customer’s Identity provider, customer has to subscribe and manage Identity Cloud Service (IDCS) on Oracle Cloud.

The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production,

and as stated in Your order:



(GB) Production File

Storage (GB)


(GB)


(GB)

>$100 M - $200 M in AAR (Extra Small) 256 250 256 250

>$200 M - $500 M in AAR (small)

512 350 512 350

>$500 M - $1,000 M in AAR (medium)

1024 400 1024 400

>$1000 M - $2,500 M in AAR (large)

2048 600 2048 600

The upper limits for the service for the given deployment size is described as below:


Metric: Hosted $M in Application Annual Revenue

<200 <500 < 1000 <2500

Billing





Scenario 2 – Pass through billable charges




Pass through Bill lines generated per hour 100,000 250,000 500,000 1000,000



No. of inbound transactions (Includes derived transactions) 800,000 2,000,000 4,000,000 8,000,000



Scenario 2: Daily rating required (Rate individual transactions)

No. of inbound transactions (Includes derived transactions) 200,000 500,000 1,000,000 2,000,000



Scenario 3: Daily rating required (Aggregate and then rate transactions)

No. of inbound transactions (Includes derived transactions) 400,000 1,000,000 2,000,000 4,000,000



Online Requests


40 120 240 480




















limits based on:




Oracle Insurance Revenue Management and Billing Universal Cloud Service requires customer’s Identity provider to be compliant with SAML 2.0 (for Web login) and JWT (for REST services) for Authentication. In absence of customer’s Identity provider, customer has to subscribe and manage Identity Cloud Service (IDCS) on Oracle Cloud.

The following usage limits apply per Hosted $M in Application Annual Revenue Environment (Production, and Non-

Production) as stated in Your order:


Production Database

Storage (GB)


(GB)

Non-Production Database

Storage (GB)


(GB)

> $65 M - $100M in AAR (Extra Small) 256 250 256 250

> $100M - $250M in AAR (small)

512 350 512 350

>$250M - $500 M in AAR (medium)

1024 400 1024 400

>$500 M - $1,000 in AAR (large)

2048 600 2048 600



Licensing Slabs ($ M AAR ) <100 <250 < 500 <1000

Billing









Pass through Bill lines generated per hour 100,000 250,000 500,000 1000,000




800,000 2,000,000 4,000,000 8,000,000



Scenario 2:Daily rating required (rate individual transactions)


200,000 500,000 1,000,000 2,000,000



Scenario 3:Daily rating required (Aggregate and then rate transactions)

No. of Inbound transactions (Includes derived transactions)

400,000 1,000,000 2,000,000 4,000,000



Online Requests


40 120 240 480




(RTO)

















limits based on:


Your use of the Oracle Cloud Service to process Your (or Your affiliates’) health plan product offerings for former members (i.e. inactive members) shall not be counted for licensing purposes, up to a maximum of 10% of the total number of 1K Hosted Insurance Plan Members as defined in Your order. Inactive members in excess of 10% of the total of 1K Hosted Insurance Plan Members as defined in Your order will be counted for licensing purposes

Oracle will provision two Environments per Customer Deployment of this Cloud Service: Production and Non-Production .


Oracle Insurance Revenue Management and Billing Healthcare Cloud Service requires customer’s Identity provider to be compliant with SAML 2.0 (for Web login) and JWT (for REST services) for Authentication. In absence of customer’s Identity provider, customer has to subscribe and manage Identity Cloud Service (IDCS) on Oracle Cloud.

The following usage limits apply per number of 1K Hosted Insurance Plan Members per Environment (Production,

and Non-Production) as stated in Your order:


Production Database

Storage (GB)


(GB)

Non-Production Database

Storage (GB)


(GB)

>130K - 200K IPM (Extra Small) 256 250 256 250

>200K - 500K IPM (Small)

512 350 512 350


1024 400 1024 400

>1,000K – 2,000K IPM (large)

2048 600 2048 600

Standard Parameters / Cloud Sizing for HC


1K Plan Members < 200 < 500 <1000 <2000

Billing

Scenario 1: Rate billable


charges




Scenario 2: Pass through charges




100,000 250,000 500,000 1000,000




800,000 2,000,000 4,000,000 8,000,000


400,000 1,000,000 2,000,000 4,000,000




200,000 500,000 1,000,000 2,000,000


50,000 125,000 250,000 500,000


Scenario 3:Daily rating required (aggregate and then rate transactions)


400,000 1,000,000 2,000,000 4,000,000


100,000 250,000 500,000 1,000,000


Online Requests

Real time peak concurrent requests (UI users and web service calls)

40

120 240 480





(RTO)



Oracle Insurance

Revenue Management

and Billing Healthcare

Cloud Service










A maximum amount of Hosted $M in Application Annual Revenue as defined in Your order.



Production to Non-Production Environment refreshes may be provided, at Your request, no more than once per quarter provided that the database and file storage sizes of the Non-Production Environment are equal to or greater in size than the Production Environment database and file storage. Oracle Financial Services Revenue Management and Billing Universal Cloud Service will come with Oracle Identity Cloud Service (IDCS) integration.

You may either choose to use IDCS as Identity provider OR integrate Your existing identity provider with IDCS. If You need to integrate Your existing identity provider, it should be compliant with SAML 2.0 (for Web authentication).

You will be allowed Identity federation for only one SAML identity provider as per foundation version of



IDCS6. Identity federation configuration will be Your responsibility.


The following usage limits apply per Hosted $M in Application Annual Revenue, per Environment (Production, and Non-Production) as stated in Your order:











Non-Production File Storage (GB)

> $85 M - $100 M in ARR (Extra Small) 512 GB 350 GB 512 GB 350 GB

> $100 M - $250 M in AAR (Small)

1 TB 450 GB 1 TB 450 GB

>$250 M - $500 M in AAR (Medium)

2 TB 550 GB 2 TB 550 GB

>$500 M - $1,000 M in AAR (Large)

4 TB 800 GB 4 TB 800 GB

>$1,000 M - $3,000 M in AAR (Extra Large)

12 TB 1.5 TB 12 TB 1.5 TB

>$3,000 M - $6,000 M in AAR (Double Extra Large)

24 TB 3 TB 24 TB 3 TB




Extra Large

Double Extra Large

Metric: $ M AAR <100 <250 < 500 <1000 <3000 <6000

Billing


Bills Generated per month 50,000 100,000 200,000 400,000 1,000,000 2,000,000


Bill lines generated per hour 50,000 125,000 250,000 500,000 1,500,000 3,000,000

Scenario 2 – Pass through Charges

Bills generated per month 50,000 100,000 200,000 400,000 1,000,000 2,000,000



100,000 250,000 500,000 1,000,000

3,000,000 6,000,000


Scenario 1:Daily rating not required

No. of Inbound transactions per month (Includes derived transactions)

3,000,00

0 6,000,000 12,000,000 24,000,000

72,000,000

144,000,000


300,000 7500,000 1,500,000 3,000,000

7,000,000 14,000,000




1,500,00

0 3,000,000 6,000,000 12,000,000

36,000,000

72,000,000


50,000 125,000 250,000 500,000

1,500,000 3,000,000

Online Requests


40

100 180 360

700 1400


80 200 400 800

2500 5000











Data Retention: The standard data retention allowance for this Oracle Cloud Service is as follows:





Audit logs 1 years



Any data or data files exceeding this data age threshold are promptly removed or rendered inaccessible from the system. You may purchase additional storage for maintaining the data in the system as per the retention period depending on the usage of the service. THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY HEALTH, PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Gate Reviews:


















Gate reviews

o You must schedule the first configurations and extensions gate review. This review may not occur before all extensions have been identified and associated solution designs have been finalized. If You request a second, it may not occur until after at least one cycle of integration testing.







Assumptions: You acknowledge and agree that Oracle’s obligation to provide this Cloud Service is contingent upon the occurrence of each of the following:









Reporting Option – Per Hosted $M in Application Annual Revenue


The Oracle Financial Services Revenue Management and Billing Universal Cloud Service - Reporting Option provides reporting capabilities in the Production Environment of Oracle Financial Services Revenue Management and Billing (the associated Cloud Service).

This Cloud Service will automatically terminate at the end of the Service Period of the Oracle Financial Services Revenue Management and Billing Universal Cloud Service Production Environment. The maintenance schedule for this Oracle Cloud Service is the same as the schedule for the Oracle Financial

Services Revenue Management and Billing Universal Cloud Service Production Environment.

Usage Limits: The Oracle Financial Services Revenue Management and Billing Universal Cloud Service – Reporting Option is subject to following usage limits:











512 GB 512 GB 25

> $100 M - $250 M in AAR (Small)

1 TB 1 TB 50


2 TB 2 TB 75

>$500 M - $1,000 M in AAR (Large)

4 TB 4 TB 100








limits based on:





Oracle Insurance Revenue Management and Billing Universal Cloud Service will come with Oracle Identity Cloud Service (IDCS) integration. You may either choose to use IDCS as Identity provider OR integrate Your existing identity provider with IDCS. If You need to integrate Your existing identity provider, it should be compliant with SAML 2.0 (for Web authentication). You will be allowed Identity federation for only one SAML identity provider as per foundation version of IDCS7. Identity federation configuration will be Your responsibility.









The following usage limits apply per Hosted $M in Application Annual Revenue Environment (Production, and Non-Production) as stated in Your order:






> $85 M - $100M in AAR (Extra Small) 512 GB 350 GB 512 GB 350 GB

> $100M - $250M in AAR (Small)

1 TB 450 GB 1 TB 450 GB

>$250M - $500 M in AAR (Medium)

2 TB 550 GB 2 TB 550 GB

>$500 M - $1,000 in AAR (Large)

4 TB 800 GB 4 TB 800 GB

>$1,000 M - $3,000 in AAR (Extra Large)

12 TB 1.5 TB 12 TB 1.5 TB

>$3,000 M - $6,000 in AAR (Double Extra Large)

24 TB 3 TB 24 TB 3 TB


Standard Parameters / Cloud

Sizing


Extra Large

Double

Extra Large

Licensing Slabs ($ M AAR )

<100 <250 < 500 <1000

<3000 <6000

Billing



50,000 100,000 200,000 400,000

1,000,000 2,000,000


4 5 5 5

6 6


50,000 125,000 250,000 500,000

1,500,000

3,000,000



50,000 100,000 200,000 400,000

1,000,000

2,000,000


4 5 5 5

6

6


100,000 250,000 500,000 1000,000

3,000,000

6,000,000





3,000,000 6,000,000 12,000,000 36,000,000

72,000,000

144,000,000


300,000 750,000 1,500,000 3,000,000

7,000,000

14,000,000

Scenario 2:Daily rating required


1,500,000 3,000,000 6,000,000 12,000,000

36,000,000

72,000,000


50,000 125,000 250,000 500,000

1,500,000

3,000,000

Online Requests


40

100 180 360

700 1400


80 200 400 800

2500 5000




(RTO)














Audit logs 1 years



Any data or data files exceeding this data age threshold are promptly removed or rendered inaccessible from the system. You may purchase additional storage for maintaining the data in the system as per the retention period depending on the usage of the service. THIS ORACLE CLOUD SERVICE IS NOT INTENDED TO HOLD SENSITIVE OR REGULATED INFORMATION. YOU MUST NOT USE THE CLOUD SERVICES TO STORE OR PROCESS ANY PAYMENT CARD OR SIMILARLY SENSITIVE INFORMATION THAT IMPOSES SPECIFIC DATA SECURITY OBLIGATIONS FOR THE PROCESSING OF SUCH DATA. Gate Reviews:



Operational readiness gate review- Oracle will provide no more than one (1) review (which shall total no more than seven (7) days) to assess the readiness of Your solution for production and go live support.

















All batch processes have been successfully executed.


Production converted data has successfully been tested through key workflows. All system triggered notifications have been tested for initiation and completion.











Oracle Insurance Revenue Management and Billing Universal Cloud Service – Reporting

Option – Per Hosted $M in Application Annual Revenue


The Oracle Insurance Revenue Management and Billing Universal Cloud Service - Reporting Option provides reporting capabilities in the Oracle Insurance Revenue Management and Billing Universal Cloud Service Production Environment.

This Oracle Cloud Service will automatically terminate at the end of the Service Period of the Oracle Insurance Revenue Management and Billing Universal Cloud Service. The maintenance schedule for this Oracle Cloud Service is the same as the schedule for Your Oracle Insurance Revenue Management and Billing Universal Cloud Service Production Environment. Usage Limits: The Oracle Insurance Revenue Management and Billing Universal Cloud Service – Reporting Option is subject to following usage limits:











512 GB 512 GB 25

> $100 M - $250 M in AAR (Small)

1 TB 1 TB 50


2 TB 2 TB 75

>$500 M - $1,000 M in AAR (Large)

4 TB 4 TB 100




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