oracle digital assistant for cx infographic · 2019-10-01 · enhanced inbound marketing efforts...
TRANSCRIPT
Oracle DigitalAssistant
Gartner predicts70% of organizations will integrate AI to assist employees’
productivity by 2021*
Conversational AI for Your Business
A Digital Assistant Can Facilitate
Copyright © 2020, Oracle and/or its a�liates. All rights reserved.
* Gartner Press Release, January 24, 2019
Learn more at oracle.com/da
One digital assistant for multiple applications Understands domain
speci�c terminology
Bot-initiated conversations based on context
AI-powered natural language
processing
Multilingual supportAnalytics to provide insights
AI Scientist Not Required
Skills can be customized
Prebuilt skills for Oracle SaaS
Simple deployment
Submit Expenses
Sales Brief
Location Services
Order Management
HCM
ERP
CX
3rd Party
Inventory
Manufacturing
Global HR
PurchaseOrders
Expense Approval
Submit Expenses
TalentManager Sales
Absence Manager
Location Services
Popular Conversational Channels
Digital Assistant Skills Store
Any Application
SelectedSkills
SCM
3rd Party Skills
CX Skills
HCM Skills
ERP Skills
SCM Skills
Integrated with Customer ServiceSupports call de�ection and agent hando�
Digital Assistant