Opton Telecom

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Opton Telecom

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Founded in March 2010 and Headquartered in the UK, we’re one of the fastest growing tele- communications service providers in the region.

Privately owned and independent we are in an ideal position to offer great value for money and great service too, all backed by our customer guarantees. Opton Telecom focuses on residential landlines and business customers using the BT Open Reach network .

Parent company to Opton Soft & Opton PC Care. Opton Infocom as its captive sales processing unit.

Main activities include selling of fixed-line & broadband services at the apex to consumers & small and medium sized enterprises. Websites and software development & design and sales, computer consulting and Outsourcing its various projects.

A n I n t r o d u c t i o n

Opton Telecom

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O u r P r e s e n c e

Opton Telecom

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I n c e p t i o n a n d j o u r n e y

Founded in March 2010 and registered in the UK with the primary focus on residential landlines and business customers using the BT Open Reach Network who have gotten a raw deal from other suppliers due to their small size and limited spending power. Simultaneously developing the operations of Opton Soft and Opton PC Care from its captive unit Opton Infocom in Kolkata India.

Opton Infocom becomes a Private Limited Company in Sept 2010 in accordance with the Indian Companies Act.

Opton as a whole, now spreads its reach from the Americas in the west to Australia in the East with an ever-increasing customer base.

Opton Telecom

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C o r p o r a t e i m a g e

A i m i n g a t

Creating a symbiotic relation between clients and self to ensure continued business and revenue growth for both.

Achieving substantial and sustainable cost savings.

Providing high-quality products & great customer service.

Being the leading outsourcing partner globally.

Opton Telecom

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C o r p o r a t e i m a g e

V a l u e s t o l i v e b y

Integrity and ethical dealings in all business processes.

Transparency across all levels including internal and external clients.

Respect for every individual.

Informed and quick decision-making targeting positive business trends.

Seamless function and roles across organization.

Opton Telecom

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C o r p o r a t e i m a g e

C o r e C o m p e t e n c i e s

A campaign builder and outsourcer which includes Telecom, Website Sales, Lead Gen, Surveys and many more. A software developer promising to deliver low cost solutions whilst maintaining quality, currently developing online shopping and utility portals, and has launched its own Antivirus Program along with other related essential software's.

Seamless migration of complex processes and transfer of knowledge base.

Best in class captive center to outsource high quality processes thus minimizing costs through efficient management.

Opton Telecom

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K e y d e c i s i o n m a k e r sName Title Experience - BPO

Advocacy Position

Business Relation

Mr. Avishek Dubey &Ms. Varsha Sharma

Directors 10+ Years Strategic Internal and External Clients

Mr. Dipendra Pradhan Chief Operating Officer 9 YearsStrategic &

Internal Sales Person

Internal and External Clients

Mr Seshadri Joddar Sr. Operations Manager 7 YearsInternal Sales Person & Coach

Internal Clients

Mr. Mark ChaterAsst. Manager Training & Business Development

5+ YearsBusiness Development

External Clients

Operations and Support Function Teams (Total)

30 Years (Total)Execution & Coach Internal Clients

Opton Telecom

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c a m p a i g n s

– Telecom Sales

– Opton Shield Antivirus Sales.

– Website Design & Development and Sales.

– Lead Generation & Sales.

- Surveys & Up-Sales

* Details to be discussed at length during finalization.

Opton Telecom

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c a m p a i g n s

– Telecom – B2B or B2C warm or cold calling to penetrate into the core market share. A transition from existing providers to Opton Telecom for cheaper tariffs & greater savings.

– Opton Shield Antivirus – Cold calling for our in-house developed software sales and computer consulting.

– Website Design & Development – Cold calling for in-house pre-designed and developed or customized websites.

– Lead Generation - À la carte. Clients can be selective with lead packets rather than predefined packages.

- Surveys & Up-Sales – Preparing warm leads for all sales processes. Up-selling related products or services.

* Details to be discussed at length during finalization.

Opton Telecom

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O u t s o u r c i n g

Opton Telecom

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S o m e F a c t s

Meta Group estimates that offshore outsourcing will grow by more than 20% annually.

According to Deloitte Consulting, 2 million jobs will move from the United States and Europe to cheaper destinations.

Among the different offshore destinations, India has become the number one location for most companies.

Contract Manufacturing transformed the high technology industry and software outsourcing is about to transform the complete picture of IT & related products in the years to come.

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The IT outsourcing market continues to be strong, with 72 percent of large companies currently outsourcing at least one function.

In fact, over 40 percent of large companies outsource two or more functions.

The chart reveals that penetration is even greater if we focus only on the Fortune 500. Approximately one-quarter of large companies interviewed outsource only one IT function, while another one- quarter do not currently outsource, leaving room for growth in outsourcing going forward.

O u t s o u r c i n g a t P r e s e n t

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Continued Growth Anticipated in IT Outsourcing

In part due to their very positive outsourcing experiences, most companies are expecting to increase their IT outsourcing usage in the next two years.

Among large companies, nearly two-thirds project an increase. This is even higher for the Fortune 500. Three-quarters anticipate an increase and over half of those expect a “substantial increase”.

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S o m e f a c t s

"More than 1.3 million additional Western jobs will vanish by 2014 due to "the

accelerated movement of work to India and other offshore locations," says the study

released Nov. 15. Hackett doesn't talk of this as good or bad, but as something that

will be a reality and a challenge for more western businesses. Hackett says the pace of

job erosion has nearly doubled this decade.“ Source - Investors.com

  Number Unit Date Source

Global Outsourcing Revenues, 20121 480 Bil. US$ 2012 PRE

Global Outsourcing Revenues, 2011 464 Bil. US$ 2011 XMG

Global Outsourcing Contracts:

Annualized Revenue Based on Active Industrywide Contracts with TCV > $25 Mil. 99.4 Bil. US$ 2011 TPI

Americas 30.9 Bil. US$ 2011 TPI

Europe, Middle East & Africa (EMEA) 55.3 Bil. US$ 2011 TPI

Asia-Pacific 8.9 Bil. US$ 2011 TPI

Trade in Private Services, U.S. 530.3 Bil. US$ 2010 BEA

Education 21.3 Bil. US$ 2010 BEA

Financial Services 66.4 Bil. US$ 2010 BEA

Insurance Services 14.6 Bil. US$ 2010 BEA

Telecommunications 11.1 Bil. US$ 2010 BEA

Business, Professional & Technical Services 123.3 Bil. US$ 2010 BEA

Contract Electronics Manufacturing, Global 357.0 Bil. US$ 2012 IHS iSupply

India IT-BPO Revenues, 2011* 101 Bil. US$ 2012 NASSCOM

Indian IT Services Exports* 40.0 Bil. US$ 2012 NASSCOM

Indian IT-Enabled Services & BPO Exports* 16.0 Bil. US$ 2012 NASSCOM

Indian Engineering, R&D & Software Products Exports* 11.5 Bil. US$ 2012 NASSCOM

* Estimated. BPO = Business Process Outsourcing

1 Estimated for BPO, KPO, Human Resources and IT KPO = Knowledge Process Outsourcing

PRE = Plunkett Research Estimate IT = Information Technology

TPI = Technology Partners International TCV = Total Contract Value

NASSCOM = National Association of Software and Service Companies XMG = XMG Global

BEA = U.S. Bureau of Economic Analysis

Source: Plunkett Research,® Ltd. Copyright © 2012

Plunkett's Outsourcing & Offshoring Industry Almanac 2013

www.plunkettresearch.com

Opton Telecom

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Off shoring Industry Overview

Opton Telecom

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C a m p a i g n p r o v i d e r s t o d a y

Battling staff and client attrition. An issue that is becoming a growing concern.

Struggling with growing competition.

No success in beefing up higher-end consulting practices to take business away from multinationals.

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O p t o n t o d a y

Self sustaining – Non dependence for business acquisition within a span of just over 2 ½ years.

Captive business – From products & services to technology. All In-House.

Diversified – Telecom, Software, Technology.

Global presence – Asia, America, Europe & Australia.

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W h y U S ? We are client-centric, and make it our business to understand and help you achieve your business goals.

Never stop improving our services, including development methodologies, management techniques and QA standards to enhance our capabilities and increase client satisfaction.

Working on several projects and gaining unmatched business and technological expertise. Have built a large knowledge base that we leverage to deliver solutions that meet your needs, business and budget expectations.

Our unique competence in call center technologies enables us to deliver integrated, scalable, robust solutions with the optimal cost/performance ratio.

While retaining competitive quotes we never compromise on quality of our offerings. We guarantee the best in class projects with best in class payouts. (Payouts to be discussed during finalization).

Opton Telecom

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W h a t w e v a l u e

As an outsourcer of premium processes, centers meeting the technological requirements will be at the forefront.

Transparency and honesty in dealings between all key persons across the board.

Compliance on all operational instructions relayed to the centers.

Meeting commitments at both ends.

On the sales front, right candidate with the right working attitude and having a flair for sales.

Maintaining quality parameters.

And finally, delivering as promised.

Opton Telecom

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C e n t e r S e l e c t i o n p r o c e s s

Initial 1st contact with a prospective client.

Request for Information.

Center Screening.

2nd contact to confirm successful screening.

Payout & Payout cycle.

Finalization

Process launch.

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a s s i s t a n c e

We train only the best of the lot.

All training will be provided either at the site or remotely.

Live remote monitoring to provide instant resolutions.

Evaluation and grading of candidates.

Agent certification on successful evaluation.

One on one or group sessions involving discussions and suggestions.

Opton Telecom

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C o n c l u s i o n

Opton as a group aims at achieving a compelling global brand presence. Business is

undergoing immense change due to various global factors ranging from western

slowdown to emerging outsourcing destinations. Competition for quality and quantity has

emerged in a very new format. Our drive is to adapt to these changes to outwit extinction.

Partnering companies with the same drive not only draws out the horizon but also reveals

what is beyond.

We are certain of calculated growth across the board.

Opton Telecom

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c o n t a c t s

Mr. Avishek Dubey – MD Opton Telecom Ltdad@optoninfocom.com +44 560 368 1880

Mr. Dipendra Pradhan – COO Opton Infocom Pvt. Ltd.dp@optoninfocom.com +9133 6452 1122

Mr. Mark Chater – Asst. BDM Web: www.optontelecom.co.uk business@optontelecom.co.uk www.optoninfocom.com

Opton Telecom

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THANK YOU