optimizing your browser and adding trusted sites guide · 11/12/2019 · use your computer’s...

Optimizing Your Browser and Adding Trusted Sites

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Optimizing Your Browser and Adding Trusted Sites Guide November 2019

Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East, and QCC Insurance Company, and with Highmark Blue Shield — independent licensees of the Blue Cross and Blue Shield Association.


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Optimizing your browser and adding trusted sites allows data to flow seamlessly between the NaviNet® web portal (NaviNet Open) and your office. In order to ensure that transactions, including Cash Management, EFT Attestation and Registration, and the soon to be released Authorizations transaction, work seamlessly, users will need to have certain Independence Blue Cross (Independence)-required URLs listed as trusted URLs in their browser’s trusted site set-up.

We encourage you to share this guide with your IT department and work with them to optimize your browser and add trusted sites. We ask that users review their current trusted site set-up and update as necessary.

This guide describes how to optimize your browser and add trusted sites to: • Internet Explorer®

‒ Turn off compatibility mode ‒ Optimize Internet options ‒ Optimize security Internet options ‒ Adding trusted sites ‒ Optimize privacy Internet options ‒ Optimize content Internet options ‒ Optimize advanced Internet options

• Google ChromeTM ‒ Note: Google Chrome automatically uses Internet Explorer’s settings to connect to the

Internet. ‒ Clear browsing history

• Mozilla Firefox® ‒ Optimize Internet options (Adding trusted sites) ‒ Optimize advanced Internet options

• Safari® ‒ Optimize preferences ‒ Add trusted sites

Note: Microsoft Edge does not allow for trusted sites. To avoid potential issues, we recommend using alternative web browsers. For the Authorizations transaction, Internet Explorer and Google Chrome are the optimal browsers.

http://support.navinet.net/user-guide/navinet-adding-trusted-sites-your-browser#ie

http://support.navinet.net/user-guide/navinet-adding-trusted-sites-your-browser#chrome

http://support.navinet.net/user-guide/navinet-adding-trusted-sites-your-browser#firefox

http://support.navinet.net/user-guide/navinet-adding-trusted-sites-your-browser#safari


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Optimizing Internet Explorer

Turn off compatibility view The first step in optimizing your browser and adding trusted sites is to turn off the compatibility view. Follow these steps to turn off the compatibility view: 1. Open Internet Explorer.

2. Select the Tools icon ( ) on the Command bar. 3. Select Compatibility View settings from the Tools menu.

4. In the Compatibility View Settings dialog box:

a. In the Websites you've added to Compatibility View box, select navinet.navimedix.com or navimedix.com if available.

b. Select Remove. c. Deselect Display all websites in Compatibility View. Note: This option does not appear in

Internet Explorer 11. d. Select Close.


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Optimizing Internet options To optimize your Internet options, follow these steps: 1. Open Internet Explorer.

2. Select the Tools icon ( ) on the Command bar. 3. Select Internet options from the Tools menu.

4. In the Internet Options dialog box:

• Select the General Tab • In the Browsing history section, select Delete.


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5. In the Delete Browsing History dialog box:

• Select Preserve Favorites website data (if available), Temporary Internet files and website files, Cookies and website data, and History.

• Select Delete.

6. In the Browsing history section of the Internet Options General tab, select Settings.


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7. In the Website Data Settings dialog box:

• Type 250 in the Disk space to use field. • Select OK.

Optimizing security Internet options Optimizing security Internet options enables data to flow seamlessly between NaviNet Open and Independence.

To optimize security Internet options, follow these steps: 1. Open Internet Explorer.


4. From the Security tab in the Internet Options dialog box (illustrated on the next page):

a. Select the Internet zone. b. In the Security level for this zone section, select Medium. c. Select Custom level.


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5. In the Security Settings – Internet Zone dialog box:

a. Scroll to Scripting. b. Select Enable under Active scripting of Java applets.

Note: Steps a and b are not pictured below. c. Scroll to ActiveX controls and plug-ins. d. Select Enable under Allow Scriptlets. e. Select OK.

f. A Warning dialog box will appear. Select Yes.


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Adding trusted sites Adding trusted sites to your browser enables data to flow seamlessly between NaviNet Open and Independence.

To optimize security Internet options, follow these steps: 1. Open Internet Explorer.


4. In the Internet Options dialog box:

a. Select the Security tab. b. Select Trusted sites. c. If the security level of the zone is set to Custom, select Default level. d. Drag the slider to set the security level to Low. e. Select the Sites button.


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5. In the Trusted sites dialog box: a. Clear the Require server verification (https:) for all sites in this zone check box. b. Delete any content that is appearing in the Add this website to the zone field so that it is

empty before you type the following URLs, if not already listed. c. Type in the below URLs and select Add after typing in each address:

• highmark.com • ibx.com • navimedix.com • navinet.net

d. After you have finished adding the URLs, confirm that the Websites field reflects all the sites entered.

e. Select the Close button.

Optimize privacy Internet options To optimize the privacy settings, follow these steps: 1. Open Internet Explorer.



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4. In the Internet Options dialog box: • Select the Privacy tab. • Select Advanced.

5. In the Advanced Privacy Settings dialog box:

• If necessary, deselect Override automatic cookie handling. First-party and third-party cookies should be accepted by default.

• Select OK.


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Optimize content Internet options To optimize the content for the Internet, follow these steps: 1. Open Internet Explorer.


4. From Internet Options dialog box:

a. Select the Content tab. b. Select Clear SSL state. c. Select OK in the dialog box that opens. d. Select Apply.


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Optimize advanced Internet options To optimize the advanced options for the Internet, follow these steps: 1. Open Internet Explorer.


4. From the Internet Options dialog box:

a. Select the Advanced tab. b. Scroll to the Security section under Settings. c. Deselect Do not save encrypted pages to disk. d. If not already selected, select Use SSL 2.0, Use SSL 3.0, and Use TLS 1.0.


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e. Scroll to HTTP settings under Settings. f. Deselect Use HTTP 1.1 through proxy connections. g. If not already selected, select Use HTTP 1.1. h. Select Apply.

5. Close the browser window, open a new Internet Explorer window, and log into NaviNet

Open.

Optimizing Google Chrome Please note that Google Chrome automatically uses Internet Explorer’s settings to connect to the Internet. See the Optimizing Internet Explorer section above to optimize Google Chrome and to add trusted sites.

Clear browsing history To clear your browser history, follow these steps: 1. Open Google Chrome. 2. Select the Customize icon ( ) on the right side of the browser window. 3. Select History from the menu.


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4. In the History window, select Clear browsing data.

5. In the Clear browsing data dialog box:

a. Select the beginning of time from the drop-down menu. b. Select the following options:

• Browsing history • Download history • Cookies and other site and plug-in data • Cached images and files • Content licenses

c. Select Clear browsing data.

6. Close Google Chrome. 7. Open a new Google Chrome window, and log into NaviNet Open.


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Optimizing Mozilla Firefox

Optimize Internet options 1. Open Mozilla Firefox. 2. Select the Menu icon ( ) in the upper-right corner of the browser window. 3. Select Options.

4. In the Options tab:

• Select Content. • Select Exceptions.


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5. In the Allowed Sites – Pop-ups screen: a. Type navimedix.com in the Address of website dialog box. b. Select Allow. Repeat these steps for the following additional URLs:

• highmark.com • ibx.com • navinet.net

c. Select Save Changes.

6. From the Options tab:

a. Select Privacy. b. Select Use custom settings for history from the Firefox will drop-down menu. c. Select Exceptions.


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7. In the Exceptions – Cookies screen: a. Type navimedix.com in the Address of website dialog box. b. Select Allow. Repeat these steps for the following additional URLs:



8. In the Options tab:

• Select Security. • Select Exceptions from the General section.


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9. In the Allowed Sites – Add-ons Installation dialog box: a. Type navimedix.com in the Address of website dialog box. b. Select Allow. Repeat these steps for the following additional URLs:



Optimize advanced Internet options 1. Open Mozilla Firefox. 2. Select the Menu icon ( ) in the upper-right corner of the browser window. 3. Select Options.


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4. From the Options tab: a. Select Advanced. b. Select the Network tab. c. Select Settings from the Connection section.

5. In the Connection Settings dialog box:

• Select Use system proxy settings. • Select OK.

6. Mozilla Firefox is now configured to use your system settings to connect to the Internet. To

configure your system settings, follow these steps for PC or MAC: • For Mozilla Firefox on a PC: Use your computer’s Control Panel or program search

option to open the Internet Options dialog box. Complete the Optimize Internet Options steps for Internet Explorer to set your Internet system properties. Close the Internet Options dialog box.

• For Mozilla Firefox on a Mac: Complete steps 7 – 9 of the Optimizing Safari section to set your Internet system properties.


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7. To ensure that all of your new settings go into effect, open a new Mozilla Firefox window.

• Select the Menu icon ( ) in the upper-right corner of the browser window. • Select History.

8. Select Clear Recent History.

9. In the Clear All History dialog box:

a. In the Time range to clear menu, select Everything. b. In the Details section, select:

1. Browsing & Download History 2. Cookies 3. Cache 4. Active Logins

c. Select Clear Now.


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10. Close Mozilla Firefox. 11. Open a new Mozilla Firefox window, and log into NaviNet Open.

Optimizing Safari

Optimize preferences 1. Open Safari. 2. Select Safari from the menu bar. 3. Select Preferences.

4. From the Preferences window, select the Privacy tab:

• Select Remove All Website Data, and then select Remove Now from the dialog box that opens.

• Next, under Block cookies and other website data, select the Never radio button.

5. From the Preferences window, select the Security tab.

• Select Enable JavaScript. • Deselect Block pop-up windows. • Select Allow Plug-ins.


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6. Close the Preferences dialog box and quit Safari. 7. Open Finder and complete the following:

a. Select Applications. b. Select Utilities. c. Double-click Keychain Access.

8. In Keychain Access:

a. Select login under Keychains. b. Select Keychain Access on the menu bar. c. Select Keychain First Aid from the menu.


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9. In the Keychain First Aid dialog box: a. Enter your username and password. b. Select the Verify radio button. c. Select Start. d. If issues are found, select the Repair radio button and then select Start.

10. Close all open windows and quit Keychain Access.

Adding trusted sites 1. Open Safari. 2. Navigate to navimedix.com. 3. Select Bookmarks from the menu bar, and then select Add Bookmark.

4. In the pop-up dialog box:

• From the Add this page to list, select Top Sites. • Select Add.


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5. Repeat steps 2 – 4 for each of the following URLs: • highmark.com • ibx.com • navinet.net

If you have questions about adding trusted sites to your browser, contact our Provider eBusiness team through our online Provider eBusiness Inquiry form. NaviNet® is a registered trademark of NantHealth, an independent company.

https://fhnportal.ibx.com/providerinquiry/ibc/dashboard

optimizing your browser and adding trusted sites guide · 11/12/2019 · use your computer’s...

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